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    Absence Management Role Play

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    Tracy

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    Absence Management Role Play

    Uploaded by

    Tracy
    6 views2 pages

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    AbsenceManagementRolePlay

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    6 views2 pages

    Absence Management Role Play

    Uploaded by

    Tracy

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Poor Sickness Absence Record

    TEAM LEADER Brief

     You are …………………………, the Customer Services Team


    Leader. ………………………… is your Agent.

     She/he is a really good worker (when they’re there!).

     Unfortunately he/she has just had her 8th day of sickness this
    year. As you are aware, the company requires you to chat
    more formally to an individual who goes over 7 days in a rolling
    12 months.

     You have given informal feedback to them on previous


    occasions, in the corner of the office. There didn’t appear to
    be any pattern to the reasons – not feeling very well and
    migraines seem to feature, although he/she’s not the most
    talkative of individuals.

     After a further period of absence, you have invited him/her to a


    Back to Work interview to discuss the issue further.
    Poor Sickness Absence Record
    AGENT Brief

     You are …………………………, the Customer Service Agent.


    ………………………… is your boss, the Customer Services Team
    Leader.

     You live at home with your mother. She has a long-term illness
    for which she needs home help during the day, when you are
    at work.

     Keeping down a full time job and looking after a sick relative
    has been very challenging. You feel stressed a lot of the time,
    and constantly tired. You try not to let it interfere with your
    work.

     This year, home help has been occasionally unreliable –


    sometimes never turning up. This has meant you phoning into
    work. You’ve normally stated that you’re not feeling well, which
    is true, although you have to admit (to yourself) that you would
    have gone into work if you had cover for your mother. You
    don’t feel that this has happened that often though.

     You are reluctant to talk about your mother’s situation at work.

     You have just had another couple of days off, because of the
    lack of cover.

     Your boss has invited you to attend a Back to Work interview to


    discuss your attendance.

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