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    of 1

    Travel related queries

    09811142501/ 9350842501

    Amritsar to Delhi Monday, September 17, 2012 K.S.Travels

    Passenger name redBus ticket # Seat Numbers PNR #

    Mr MUKUL PANDEY TEAE65299568 DU-15,DU-16 KSTDPJTM76948632

    Bus Type Reporting Time Boarding point address

    A/C Seater/Sleeper (2+2) 09:45 PM Location: Amritsar Railway Station


    Landmark: Amritsar Railway Station
    Total Fare Departure Time
    Address: Star Travels,Railway Station,Amritsar.
    Rs. 1,250 10:00 PM

    Terms and conditions

    1. redBus* is ONLY a bus ticket agent. It does not operate bus services of 3. Passengers are required to furnish the following at the time of boarding the bus:
    its own. In order to provide a comprehensive choice of bus operators, (1) A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
    departure times and prices to customers, it has tied up with many bus (2) A valid identity proof
    operators. redBus’ advice to customers is to choose bus operators they Failing to do so, they may not be allowed to board the bus.
    are aware of and whose service they are comfortable with.

    redBus’ responsibilities include: 4. Change of bus: In case the bus operator changes the type of bus due to
    some reason, redBus will refund the differential amount to the customer
    (1) Issuing a valid ticket (a ticket that will be accepted by the bus
    upon being intimated by the customers in 24 hours of the journey.
    operator) for its’ network of bus operators
    5 Cancellation Policy: For K.S.Travels:Between 0 hours to 12 hours before journey, the
    (2)Providing refund and support in the event of cancellation
    (3) Providing customer support and information in case of .cancellation charge is 100.0%.Between 12 hours to 24 hours before journey, the
    any delays / inconvenience cancellation charge is 50.0%.And, above cancellation charge is 10.0%.

    redBus’ responsibilities do NOT include:


    6. In case one needs the refund to be credited back to his/her bank
    (1)The bus operator’s bus not departing / reaching on time account, please write your cash coupon details to [email protected]
    (2)The bus operator’s employees being rude * The home delivery charges (if any), will not be refunded in
    (3) The bus operator’s bus seats etc not being up to the customer’s expectation
    the event of ticket cancellation
    (4) The bus operator canceling the trip due to unavoidable reasons
    (5)The baggage of the customer getting lost / stolen / damaged 7. In case a booking confirmation e-mail and sms gets delayed or fails because
    (6) The bus operator changing a customer’s seat at the last of technical reasons or as a result of incorrect e-mail ID / phone number
    minute to accommodate a lady / child provided by the user etc, a ticket will be considered 'booked' as long as the
    (7) The customer waiting at the wrong boarding point (please call ticket shows up on the confirmation page of www.redBus.in.
    the bus operator to find out the exact boarding point if you are not a 8. Amenities for this bus as shown on redBus have been configured and provided by
    regular traveler on that particular bus) the bus provider (bus operator). These amenities will be provided unless there are
    (8) The bus operator changing the boarding point and/or using a pick-up
    some exceptions on certain days. Please note that redBus provides this information
    vehicle at the boarding point to take customers to the bus departure point in good faith to help passengers to make an informed decision. The liability of the
    2. The departure time mentioned on the ticket are only tentative timings . amenity not being made available lies with the operator and not with redBus.
    However the bus will not leave the source before the time that is 9. Grievances and claims related to the bus journey should be reported
    mentioned on the ticket. to redBus support team within 10 days of your travel date.

    redBus Contact Details Whom should I call?


    Ahmedabad | (079) 39412345 Hyderabad | (040) 39412345 Boarding point related | Bus operator (# on the top of the ticket)
    Bangalore | (080) 39412345 Mumbai | (022) 39412345 Time related queries | Bus operator (# on the top of the ticket)
    Chennai | (044) 39412345 Pune | (020) 39412345 Cancellation | redBus
    Coimbatore | (0422) 3941234 Vijayawada | (0866) 3941234 Refund | redBus
    Delhi | (011) 39412345 Vizag | (0891) 3941234

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