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    Basic SIPOC Diagram Example

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    dancik38
    The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

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    Basic SIPOC Diagram Example

    Uploaded by

    dancik38
    265 views1 page
    The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

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    The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    265 views1 page

    Basic SIPOC Diagram Example

    Uploaded by

    dancik38
    The document provides an example of a basic SIPOC (suppliers, inputs, process, outputs, customers) diagram for a customer support process. The diagram lists suppliers, inputs, and customers involved in each of the 5 steps of the process. The 5 steps are: 1) receive support ticket, 2) understand the problem, 3) determine a solution, 4) inform the customer of the solution, and 5) close the ticket.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Basic SIPOC Diagram Example

    Vladyslav Shevchenko | November 28, 2019

    S I P O C
    Suppliers Inputs Process Outputs Customers

    - Step 1: Customer - Step 1: Support ticket See process below - Step 1: Informed - Step 1: Customer
    service software provider - Step 1: Notification customer support support manager/
    - Step 1: Software user manager/specialist specialist
    - Step 1: Laptop - Step 2: Support ticket
    comments - Step 2: Customer - Step 2: Customer
    - Step 2: Customer support support
    support - Step 3: Personal manager/specialist manager/specialist
    manager/specialist knowledge understands problem
    - Step 2: Laptop - Step 3: Resources - Step 3: Customer
    - Step 2: Software user - Step 3: Solution to support
    - Step 4: Solution to support ticket manager/specialist
    - Step 3: Customer support ticket
    support - Step 4: User's email - Step 4: Email with ticket - Step 4: Software user
    manager/specialist address details
    - Step 3: Collaborative - Step 4: Message that - Step 5: Customer
    wiki tool - Step 5: Customer includes solution to support
    - Step 3: Laptop service software support ticket manager/specialist
    - Step 5: Details about - Step 4: Help center - Step 5: Software user
    - Step 4: Customer support ticket articles
    service software provider - Step 4: FAQ page
    - Step 4: Email provider
    - Step 4: Laptop - Step 5: Resolved ticket
    - Step 5: Happy customer
    - Step 5: Customer
    service software provider
    - Step 5: Laptop

    Step 1: Step 2: Step 3: Step 4: Inform


    Step 5: Close
    Receive Understand Determine customer of
    ticket
    support ticket problem solution solution

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