MODULE 1 - KB0101: PC Hardware & Software Chapter 4 - The MOTHERBOARD Chapter 7 - EXPANSION CARDS/PERIPHERAL DEVICES

Troubleshooting & Repair w/ OJT • Types of motherboards • Expansion Slots

COURSE DECRIPTION: • Motherboard layout, form factors • Proper insertion of expansion card
This Hands-On training teaches you everything you need • Motherboard Identification • Replacing and removing expansion card
to know to become an expert Technical Support Staff. It covers • Motherboard components • PCIE / Display /Video or Graphics card
Basic to Advanced troubleshooting and servicing strategies. You • ROM BIOS • Graphics adapter installation
need no further PC Repair training after completing this course. • Motherboard BUSSES • Adding ad Removing video card
This course is an unselfish transfer of technology from CNCTC • Configuring motherboard jumper settings • Display card Maintenance
Inc through its experienced IT Trainers at a reasonable price. It • Upgrading motherboards • Display card cleaning
is a two course training merge into one training. This course • Signs of trouble with the motherboard • Symptoms of trouble with display adapter
will help you prepare for TESDA CHS NCII Assessment Exam • Common motherboard problems • Common problems of graphics adapter
• Motherboard Maintenance
MODULE 1 - ADVANCED PC ASSEMBLY, HARDWARE • Motherboard Cleaning procedures Chapter 8 - PC PORTS
CONFIGURATION SERVICING • Troubleshooting and testing motherboards • USB Port
• Symptoms of trouble with USB port
Chapter 1 - Introduction Chapter 5 - The MEMORY • Repairing common USB errors
• Common PC errors • Types of Memory
• Types of Personal computers • Comparing different types of memory Chapter 9 - PC Assembly/Disassembly
• Identifying key parts of a Personal Computer • Memory identification • Safety Concerns
• Basic Software components • Adding and Removing Memory • Heat Factors
• Overview of PC Operations • Memory upgrading • Static Electricity
• Memory Maintenance • Electro Static Discharge (ESD)
Chapter 2 - CPU CASE AND POWER SUPPLY • Memory cleaning procedures • Radio Frequency Interference
• Types of PC case • Determine failed memory devices using memory diagnostics • AC Power
• Functions of a CPU Case test • Spikes, Brownouts, Blackouts
• Front Panel connectors • Troubleshooting RAM errors • UPS
• Removing CPU Case • Common errors occurring after PC Assembly
• Cleaning the PC case Chapter 6 - STORAGE DEVICES • Properly assemble a Personal Computer
• PC Cooling System • The HARD DRIVES • Properly disassemble a Personal Computer
• PC Cooling system maintenance • Types of hard drives
• Power Supply • Hard drive manufacturers Chapter 10 - BIOS/CMOS Management
• Common Power Supply problems • Hard Drive Identification • BIOS
• Identifying drive capacity • Function of a BIOS
Chapter 3 - The PROCESSOR • Hard drive controllers • Accessing CMOS Setup
• Types of CPU dual core, core 2 duo, quad core, i3, i5, i7 etc • SATAIDE/SCSI cables • Navigating and Changing CMOS values
• CPU socket/slot types • Hard drive configuration (Master/Slave layout) • Upgrading the BIOS
• Comparing different types of CPU (AMD / INTEL) • Hard drive installation • Troubleshooting system faults using POST
• How to identify CPUs physically • Upgrading to large Hard-disks • BIOS and POST codes
• Physical installation of CPU • Optimizing hard disk performance • Using POST audio and Video error codes
• Installing CPU fan • Hard drive maintenance • Standard IBM POST error codes
• CPU Benchmarking • Hard drives problems troubleshooting and repairing • Determining what POST can not test
• CPU Overclocking
• Upgrading CPU Chapter 11 - Advance PC HARDWARE Servicing
• CPU maintenance • PC Troubleshooting strategy
• CPU cleaning procedures • Designing a troubleshooting methodology
• Troubleshooting testing CPU using processor diagnostic test • Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem
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MODULE 2 - ADVANCED PC SOFTWARE Chapter 5 - Hardware Device Driver Installation • Creating emergency rescue disk
CONFIGURATION, TROUBLESHOOTING DATA • What is a Device driver? • Using Disk repair tools
RECOVERY • Function of a device driver • Recovering Files and Directories
• Determining hardware model manufacturer • Recovering erased Files
Chapter 1 - Introduction • Where to find Hardware drivers • Transferring recovered files to backup disk
• Common Windows errors • Searching for drivers in the internet • Editing Disk sectors
• Desktop Operating Systems • Installing device drivers (Video card, LAN card, Modem, • Reviving non-bootable disk
• Network Operating Systems printers etc..) • Repairing the Master Boot Record
• Overview of Windows Operating System • Post-install operations • Fixing a damaged partition table
• Windows Boot Process • Dealing with accidental Reformatting
• Windows configuration files Chapter 6 - Software Installation • Unformatting a drive
• Windows core files • Software compatibility • Removing Disk Fragmentation
• Windows System Directories • Hardware requirements • Using Backup utility program
• Dealing with failed installation • Fixing common disk problems
Chapter 2 - Windows File Systems • Installation methods (Control Panel, Installer)
• FAT (File Allocation Table) • Solving ?Invalid drive specification
• Installing Software (MS-Office, Anti-Virus, Network games
• NTFS (New Technology File System) programs etc..) Chapter 9 - Configuring and Troubleshooting WINDOWS
• Types of File Systems (FAT16, FAT32, VFAT, • NTFS4, • Software updates and Service packs • General Troubleshooting Methodology
NTFS5 HPFS) • Uninstalling Software • What to do when Windows failed to start
• File System Care • Dealing with failed uninstallation • Windows Plug n Play Architecture
• Checking the drive for errors • Manual Removal of installed Software • Windows boot files
• Supported File Systems of different versions of Microsoft Windows • Windows Start-up process
Chapter 7 - Virus Management: Detecting and Removing • Troubleshooting Windows Start-up problems
Chapter 3 - HARD DISK MANAGEMENT • What is a virus?
CONFIGURATIONS • Dual booting Windows 7 with Windows 8/10
• Types of virus • Creating a bootable USB installer
• Hard disk configurations • Spyware, Adware, malware viruses
• Hard disk partition • Solving common Windows errors
• Preventing Virus infections • Windows 7/10 Administrative Tools
• Preparing a brand new hard drive • Protecting Key System files
• Partitioning a Hard Drive • Computer Management Console (Adding, Editing and
• Checking for Macro viruses missed by anti-virus programs deleting partitions)
• Formatting a Hard Drive • Protecting against script based virus.
• Deleting Hard Disk partitions • System Tools, Services and applications
• Symptoms of an infected computer
• Hard Disk Diagnostic test • Deciding what anti-virus program to install Chapter 10 - DISK PARTITIONING/CLONING
• Repairing the Master Boot Record • Installing Anti-Virus programs • Disk Partitioning Concept
• Fixing a damaged partition table • Installing Anti-Spyware, Malware and Adware program. • Disk Cloning Concept
• Repairing Hard Disk with Bad Sectors • Diagnosing, Treating and Removing Virus infections • Advantages of Disk Cloning
Chapter 4 - Operating System Installations and upgrades • Issues to consider before cloning a drive
Chapter 8 - DATA RECOVERY Concept • Preparing for Disk Cloning
• Hardware requirements • How disk drives work
• Hardware compatibility • Disk Cloning Software (XXclone)
• Understanding Tracks, Sectors, Cylinders and Clusters • Disk Cloning using HIRENS
• Common errors during installation • Master Boot Record
• Installing Windows 7 • Dealing with accidental or mistakenly cloned drive
• Partition table (Uncloning a drive)
• Installing Windows 8 • Troubleshooting strategy concepts
• Installing Windows 10 • Common disk cloning errors
• Running Scandisk to check for disk errors • Solving Disk Cloning failures
• Upgrading your Operating System • Correcting errors reported by scandisk
• Dual Boot Installation • Causes and symptoms of a corrupted FAT Chapter 11 – HIRENS UTILITY
• Repairing lost and cross-linked files • Mini OS (xp / 7 Portable)
• Surviving Disk Disasters • Offline Password Changer)
• Understanding Disk error messages • Testing tools
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 Chapter 12 – VIRTUAL MACHINES Chapter 3: Configuring Network components Chapter 6: NETWORK DESIGN AND CABLING
• Virtual Machine Concept • Installing Client for Microsoft Networks • LAN Standards
• Creating a virtual machine • Installing Network Adapter • Multi-LAN Networks and configuration
• Troubleshooting a virtual machine • Installing and configuring TCP/IP • Backbone Designs
• Rules and guidelines in creating a virtual machine • Installing File and Printer Sharing for Microsoft Networks • High-Speed LAN
• Setting Workgroup names and Computer names • Defining LAN requirements
MODULE 2 - KB0103: PC LAN/WAN Setup Windows 2008 • Common errors in building a Network • Determining user needs
Server Admin (Active Directory) • Solving Network Connection problems • Network Hardware
COURSE DESCRIPTION: • Network Topology (Star, Bus, Ring and Tree)
This HANDS-ON training gives you the knowledge and Chapter 4: TCP/IP Subnetting • Cabling the Network
skills to design, build, configure and implement a Local Area • TCP/IP Overview • Testing the Cable
Network/WAN. The training starts from the ground up, from • Function of TCP/IP in a Network • Testing the Network
planning to purchasing to designing and to cabling the network • Static and Dynamic IP Addresses • Post Installation operations
and to configuring the network so that it will be up and running. • Class A, B, C and D
The training does not stop there because it includes • Differentiating IP address classes Chapter 7: WIRELESS LAN SETUP AND
Implementing, Configuring and Administering a Windows • Network ID's and Hosts CONFIGURATION
2008 Active Directory Infrastructure It teaches you all you need • Choosing Private IP addresses MODULE 2.2 - WINDOWS 2008 SERVER
to know to administer a Windows 2003 Network. This course • Assigning IP addresses ADMINISTRATION (Active Directory Infrastructure)
will help you prepare for TESDA CHS NCII Assessment Exam • IP Subnetting
• Subnetting Class A, B C address CHAPTER 1: Configuring Domain Name System (DNS) for
• Defining Subnet Masks Active Directory
MODULE 2.1: NETWORK TECHNOLOGY, DESIGN/
CABLING WIRELESS LAN SETUP • Troubleshooting TCP/IP Configure zones
• Using Network utilities (ping, tracert, ipconfig, arp, nbtstat • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and
Chapter 1: Introduction to Local Area Network etc..) Secure Dynamic DNS (SDDNS);
• Defining a Local Area Network • Primary, Secondary, Active Directory Integrated, Stub;
• Application of PC Networking Chapter 5: INTERNET CONNECTION SHARING
• Overview of the Internet • forward lookup and reverse lookup zones
• Organization-wide computing
• Workgroup computing • Internet Service Providers (ISP) Configure DNS server settings
• Resource sharing • Requirements for Internet connection (Modem, Tel. • Forwarding;
• Distance Learning • Line, ISP account) • root hints;
• FTP and Web Access • Dial-up Internet connection • configure zone delegation;
• Differentiating LAN, MAN and WAN • Broadband Internet connection (Cable/DSL) • disable recursion;
• Network Standards • Dial-up Internet connection setup • server scavenging
• Network Operating Systems (NOS) • Cable and DSL internet connection setup
• Common errors in connecting to the Internet Configure zone transfers and replication
• Characteristics of a NOS • Configure replication scope (forestDNSzone;
• Desktop Operating Systems (Client Operating System) • Solving common internet connection failures
• Sharing Internet Connection using a ROUTER domainDNSzone);
Chapter 2: Understanding Network components for LAN • Configuring a DSL Router • incremental zone transfers
connectivity • Managing IP address of DSL Router • secure zone transfers
• Client for Microsoft Networks • Configuring the embedded DHCP server in the Router CHAPTER 2: Configuring the Active Directory infrastructure
• Network Adapter • Managing advanced features of the Router
• Network Protocol (TCP/IP) • Sharing Internet Connection using Wingate software Configure a forest or a domain
• File and Printer sharing for Microsoft Networks • Configuring the Wingate server • Remove a domain;
• Configuring the Wingate client • perform an unattended installation;
• Testing for internet connection of the network • Active Directory Migration Tool (ADMT);
• Common Internet sharing problems • change forest and domain functional levels;
• Solving Internet connection errors • interoperability with previous versions of Active Directory;
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Configure trusts Maintain Active Directory accounts
• Forest trust; • Manage computer accounts;
• selective authentication vs. forest-wide authentication; • configure group membership;
• transitive trust; external trust; shortcut trust; • account resets;
• local vs. domain;
Configure sites • Protected Admin;
• Create Active Directory subnets; • disabling accounts vs. deleting accounts;
• configure sites infrastructure • creating organisational units (OUs);
Configure Active Directory replication • delegation of control;
• DFSR; • protecting AD objects from deletion;
• one-way replication; Create and apply Group Policy objects (GPOs)
• Bridgehead server; • setting up Group Policies for Domain/OU
• replication scheduling; • Enforce, OU hierarchy, block inheritance and enabling user
Configure operations masters objects;
• Seize and transfer; • group policy processing priority;
• backup operations master; • group policy filtering;
• operations master placement; Configure GPO templates
• Schema Master; • User rights;
CHAPTER 3: Configuring Active Directory roles and services • ADMX Central Store;
• administrative templates;
Configure Active Directory Lightweight Directory Service • security templates;
(ADLDS) • restricted groups;
• Migration to ADLDS; • security options;
• configure data within ADLDS;
• configure an authentication server; Deploy and manage software by using GPOs
• Server Core installation • Publishing to users;
• assigning software to users;
Configure the read-only domain controller (RODC)
• Replication; Configure account policies
• Administrator role separation; • Domain password policy;
• read-only DNS; • account lockout policy;
• credential caching; • fine-grain password policies
• password replication; Configure audit policy by using GPOs
• read-only SYSVOL; • audit account logon events;
• staged install • audit policy change;
CHAPTER 4: Creating and maintaining Active Directory • audit access privilege use;
objects • audit object access;
Automate creation of Active Directory accounts
• create computer, user and group accounts (scripts, import,
migration);
• offline domain join

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