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    Pta - CMS

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    janu_je
    Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

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    Pta - CMS

    Uploaded by

    janu_je
    159 views2 pages
    Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

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    PTA _ CMS

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    Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    159 views2 pages

    Pta - CMS

    Uploaded by

    janu_je
    Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

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    11/10/2019 PTA | CMS

    Complaint Management System

    Complaint Reference No: PTA-DIRBS-90500-2019 Dated: November 10, 2019

    Details Of Submitted Complaints

    Complainant Information

    Name Muhammad Arsalan Khan

    CNIC 37405-1298858-5

    Contact No. 00971552925635

    Email Address [email protected]

    City Rawalpindi

    Postal Address

    Complaint Details

    Service
    Provider

    Service DIRBS
    Type

    Complaint Registration Issues Miscellaneous


    Nature

    Subscriber
    Complaint
    No.

    Complaint
    Reference
    No.

    https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 1/2
    11/10/2019 PTA | CMS

    Service
    Provider

    Complaint Greetings of the day. I have Samsung S9+ Dual Sim on which one of the slots is registered and
    Summary the other slot showing not, I tried to register that slot using my Passport and it's giving me error
    GSMA Record shows 2 IMEIs, given IMEI count: 1 and when I tried to register both of them it
    says one of the IMEI is already been registered in DIRBS. I live in UAE and bought the Phone in
    2018, I always used slot 2 on my phone for my Pakistani Sim and Slot One for UAE sim for
    Roaming as I work for Etihad Airways and due to work commitments I need to use my phone on
    roaming as well. Please advise and rectify this issue as I need to use the Slot 1 as well for my
    Pakistani Sim and I am travelling back to UAE today night.

    https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 2/2

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