User Manual

Thanks for purchasing the Odin forex robot. This guide covers installation, settings, and the
best ways to use your new robot.

Downloading Your Forex Robots ______________________________________________ 4

Step 1: Find Your Forex Account Number __________________________________________ 4

Step 2: Verify Your Identity _______________________________________________________ 5

Step 3: Access The Software License Manager _____________________________________ 6

Step 4: Add Your Forex Account Numbers __________________________________________ 7

Step 5: Request Your Licensed Software ___________________________________________ 8

Step 6: Save The Zip File__________________________________________________________ 9

Installing Your Forex Robots ________________________________________________ 10

Step 1: Open The Downloaded Zip File____________________________________________ 10

Step 2: Open Your MT4 Data Folder ______________________________________________ 11

Step 3: Drag & Drop The Zip File’s Contents _______________________________________ 12

Step 4: Load Your Chart Template ________________________________________________ 13

Step 5: Attach The Forex Robot __________________________________________________ 14

Step 6: Verify Settings __________________________________________________________ 15

Configuration ______________________________________________________________ 17

Lot Size ________________________________________________________________________ 18

Lot Size VS. Account Balance ____________________________________________________ 19

ECN Brokers____________________________________________________________________ 20

General Input Settings __________________________________________________________ 21

Lot Size Settings ________________________________________________________________________ 21
Pair Settings ____________________________________________________________________________ 21
Account Settings ________________________________________________________________________ 22

PAGE 2
 Stop Loss Settings ______________________________________________________________________ 22
Take Profit Settings _____________________________________________________________________ 23
Protective Stop Settings _________________________________________________________________ 25
Time and Date Settings __________________________________________________________________ 28
Order Settings __________________________________________________________________________ 29
Order Expiration Settings ________________________________________________________________ 30
Visual Settings __________________________________________________________________________ 30
Internal Settings ________________________________________________________________________ 31

Odin Specific Input Settings _____________________________________________________ 33

Quick Loading Custom Settings ______________________________________________ 34

Templates______________________________________________________________________ 34

Presets ________________________________________________________________________ 35

Using Odin ________________________________________________________________ 36

Currency Pairs __________________________________________________________________ 36

Broker _________________________________________________________________________ 36

Timeframes ____________________________________________________________________ 36

Setup __________________________________________________________________________ 36

VPS ____________________________________________________________________________ 36

Software Support __________________________________________________________ 37

Contacting Us __________________________________________________________________ 37

Support Timeframe / Guidelines _________________________________________________ 37

PAGE 3
Downloading Your Forex Robots
In order for your software to work you need to add your forex account numbers using our
online licensing system. This process is quick and simple and can be repeated for any new
accounts. Let’s get started.

Step 1: Find Your Forex Account Number

Your forex account number is a unique number given to you by your broker. Locate it inside
your MetaTrader 4 terminal in the “Accounts” section of the Navigator window. You’ll need to
know the numerical account number and whether it is a live or demo account.

PAGE 4
Step 2: Verify Your Identity
Click this link to open our online license manager. Enter the email address from your original
software purchase. Hit the continue button.

* Note: If the system cannot find any purchases for your email address please
contact support.

A verification email will be sent to confirm your identity. Open the email and click the link
inside to continue the software licensing process.

* Note: The email may get delayed, marked as spam, or blocked. If the email
is missing be sure to check your junk folder. If it doesn ’t arrive within an hour
please contact support.

PAGE 5
Step 3: Access The Software License Manager
After clicking the link inside the verification email, you will be taken to a summary of your
software licenses. You will see a list of all your purchased forex software and any accounts
you’ve added previously.

* Note: You can always come back to the license manager in th e future to
add additional accounts or download new copies of your software. This
process can be repeated and there is no time limit for adding live or demo
accounts.

PAGE 6
Step 4: Add Your Forex Account Numbers
Click the “Add Account” button next to the software you wish to license.

On the following page, specify whether the account is live (real money) or demo (practice).
Type in the forex account number you located earlier in Step 1. Click continue.

* Note: If you have multiple accounts you can repeat th is process. You can
also come back and add more accounts in the future if you need to.

PAGE 7
Step 5: Request Your Licensed Software
After you’ve added your forex account numbers you can download a licensed copy of your
software. Your software will only run on the account numbers you’ve entered into the
licensing system. Click the download button next to the software you wish to install.

You will be asked to review your software’s forex accounts. If everything looks good, click the
download button again.

PAGE 8
Step 6: Save The Zip File
If your request succeeds you will come to a page with a large blue download button. Click it
and you will be given a zip file containing all of your software’s files.

Save the zip file somewhere that you can easily find them such as your desktop. Proceed to
the installation steps below.

PAGE 9
Installing Your Forex Robots
The zip file that you downloaded contains all of the files for your new forex robot. Let's install
them into MetaTrader 4 for use.

Step 1: Open The Downloaded Zip File

Double click the zip file you downloaded to view its contents. Keep that window open for
later.

PAGE 10
Step 2: Open Your MT4 Data Folder
Open your MetaTrader 4 platform. Click on File > Open Data Folder. A new window will open
showing you the contents of your MT4 data folder. All experts, indicators, and templates for
your MT4 terminal are kept inside this folder. The 32-bit folder name will vary.

* Note: If you do not see an option to "Open Data F older" you are using an
old version of MT4. Upgrade your terminal to at least version 600 before
continuing.

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Step 3: Drag & Drop The Zip File’s Contents
In the zip file you left open, select and drag its contents into the MT4 data folder window. You
can also copy + paste them if that is easier. Click yes if you are prompted to overwrite existing
files.

PAGE 12
Step 4: Load Your Chart Template
Close and reopen MT4. Open a new chart for any pair. Right click inside the new chart window
and go to Template > [Robot's Name]. This will apply the robot’s indicators, color scheme, and
chart settings visually.

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Step 5: Attach The Forex Robot
Your new forex robots should be showing in the navigator. If the navigator pane is hidden, you
can enable it by clicking View > Navigator in the terminal’s top menu. Attach the new forex
robot by dragging it from the navigator onto the chart you opened in Step 4.

* Note: If you purchased the Fractal Breakout Indicator, it will be listed under
the "Custom Indicators" folder in your navigator.

PAGE 14
Step 6: Verify Settings
After attaching your forex robot, a window with expert advisor settings will open. On the
"Common" tab, make sure "Allow live trading" is checked.

* Note: If you are attaching the Pterodactyl or Volatility Robots, you will also
need to check "Allow DLL imports" and uncheck "Confirm DLL Function calls"
as pictured below.

On the "Inputs" tab you can change lot size, max spread, and more to fit your needs. Please
see the robot’s detailed manual for more information on these settings. If everything looks
good, click OK.

PAGE 15
If your robots aren't running, be sure the "AutoTrading" button at the top of MT4 is green. You
may need to re-attach the robot if AutoTrading wasn't enabled.

PAGE 16
Configuration
The default optimized settings are used when you attach the robot to a chart. You will need to
verify that they are correct for you. You can modify these settings at any time by right-clicking
on the chart that the robot is loaded on. To modify a setting simply double click on its value.

Two settings are very important. Let's take a quick look at them.

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Lot Size
Your robot will default to using a safe lot size it calculates automatically based on your equity.
You can override this by setting the “lot_size_method” to “Manual Input”. Using Manual Input,
the robot will use the lot size you specify in the “lot_manual_size” input field.

A micro lot is 1,000 units or $0.10 per pip on USD based pairs.

Input value Lot Size Price per pip Units Increments

0.01 Micro $0.10 USD 1,000 0.02, 0.03, etc.

0.10 Mini $1.00 USD 10,000 0.20, 0.30, etc.

1.00 Standard $10.00 USD 100,000 2.00, 3.00, etc.

PAGE 18
Lot Size VS. Account Balance
The minimum recommended account balance for trading micro lots is $100 (with 1 pair). You
will need more than that if you plan to trade multiple pairs or larger lots. You should always
trade within your limits and never set a lot size that is too large for your account.

PAGE 19
ECN Brokers
Brokers like IBFX are called ECN brokers. ECN brokers require trades to be opened a certain
way. If you are using an ECN broker you will need to set "using_ecn_broker" to true on your
robot. If you're not using an ecn broker setting this value to true will still work.

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General Input Settings
There are several general settings that control how your robot trades. The default values are
what we recommend for most cases. However, you can customize them to create an entirely
unique trading robot. Here's a breakdown of each setting for your reference.

Lot Size Settings

Field name Description

lot_size_method Specifies how the robot should determine lot size when
sending orders
Manual EA uses the lot size specified in the
Input “lot_manual_size” input setting
Auto EA calculates optimal lot size based on account’s
Calculate equity

lot_manual_size If using the “Manual Input” lot size method:

Specify a manual lot size (0.01 - 0.09 = micro, 0.1 - 0.9 =
mini, 1.0 - 9.0 = standard)

trade_size_percentage If using 'Auto Calculate' lot size method:

Enter the percent of equity to risk when calculating lot
size

Pair Settings

Field name Description

base_tf The main timeframe used to search for new signals

Chart TF Uses the current chart’s timeframe (dynamic)
M1 1-minute timeframe
M5 5-minute timeframe
M15 15-minute timeframe
M30 30-minute timeframe
H1 1-hour timeframe
H4 4-hour timeframe
D1 1-day timeframe
W1 1-week timeframe
MN1 1-month timeframe

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 require_fresh_bar Forces the EA to wait for a new bar on terminal launch
true On terminal launch, EA waits for a new candle to
appear before looking for signals
false Disabled, starts searching right away after launch

max_spread The maximum acceptable spread (in pips) before halting

new trades. Enter 0 for no limit

Account Settings

Field name Description

using_ecn_broker When using an ECN Broker, make sure this is set to true.
See the "ECN Brokers" section above for more info

use_margin_checks true Enables money management to prevent margin calls

false Money management disabled

minimum_margin_percent If margin checks are enabled:

Enter the minimum margin ratio required to safely open
new trades

Stop Loss Settings

Field name Description

sl_method Specifies how to determine stop loss for orders

No Stop Stop loss not used
Loss
Manual Use manually specified stop loss amount
Stop Loss
ATR Stop Calculates stop loss size using ATR levels
Loss
Previous Set stop loss to a previous candle's high / low
Candle
Stop Loss
Indicator Use indicator provided levels for stop loss (BETA).
SL Levels Does not work for all EAs

PAGE 22
 manual_sl_pips If using 'Manual Stop Loss' method:
Enter a stop loss amount (in pips) to be used for orders

atr_sl_period If using 'ATR Stop Loss' method:

Enter the period to use for ATR calculations

candle_sl_previous_bars If using 'Previous Candle Stop Loss' method:

Enter the amount of previous bars to search for a candle
SL via high / low

hide_sl If enabled all stop losses will be held internally and

orders will show an empty stop loss. The EA will close
out orders when the internal stop loss is hit (EA must be
running). Hiding SL prevents your broker from doing stop
loss hunts
true Stop loss is managed internally
false Stop loss is set normally using the order

sl_multiplier All calculated stop losses (except Protective Stops) will

be multiplied by this number regardless of method used.
You can quickly increase or decrease all calculated stop
losses by adjusting this multiplier. Enter 1 for no
adjustment

sl_buffer_pips Additional amount (in pips) to pad calculated stop losses.

Useful if your SLs are being rejected by your broker for
being too close to market price

Take Profit Settings

Field name Description

tp_method Specifies how to determine a take profit for orders

No Take Take profit not used
Profit
Manual Use manually specified take profit amount
Take Profit

PAGE 23
 ATR Take Calculates take profit size using ATR levels
Profit
Percent of Sets the TP to a percent of the order's stop loss
SL
Indicator Use indicator provided levels for take profit (BETA)
TP Levels

manual_tp_pips If using 'Manual Take Profitmethod:

Enter a take profit amount (in pips) to be used for orders

atr_tp_period If using 'ATR Take Profit' method:

Enter the period to use for ATR calculations

tp_percent If using 'Percent of SL' method:

Enter a percent of the order's SL to use as take profit.
For this to work, you need to be using a 'Stop Loss
Method' above. Ex: '50' for half of SL, '100' for exact
match, '200' for double the SL

hide_tp If enabled all take profits will be held internally and

orders will show an empty take profit. The EA will close
out orders when the internal take profit is hit (EA must
be running)
true Take profit is managed internally
false Take profit is set normally using the order

tp_multiplier All calculated take profits will be multiplied by this

number regardless of method used. You can quickly
increase or decrease all calculated take profits by
adjusting this multiplier. Enter 1 for no adjustment

tp_buffer_pips Additional amount (in pips) to pad calculated take

profits. Useful if your TPs are being rejected by your
broker for being too close to market price

PAGE 24
Protective Stop Settings

Field name Description

ps_method Choose how to move stop losses to secure pips when an

order is in profit
No Do not use any Protective Stop
Protective
Stop
Break Even Move SL to order's open price after a certain amount
of profit
Candlestic Move SL to previous candle highs / lows as profit
k Trailing increases
Stop
Jumping Move SL in set amounts as profit increases
Stop
Trailing Move SL by a set amount to trail current price as
Stop profit increases

break_even_method If using any 'Break Even' method above or below:

Choose how to determine the required order profit (in
pips) before the SL can be moved to Break Even
Manual Use manually specified Break Even amount
Input
ATR Calculate dynamic Break Even amount from ATR
Method automatically
Percent of Sets Break Even size to a percentage of the order's
TP take profit

break_even_required_pips If using 'Manual Input' Break Even size method:

Enter the required order profit (in pips) before the SL
can be moved to Break Even

break_even_atr_multiplier If using 'Auto Calculate' Break Even method:

The calculated ATR Break Even amount will be multiplied
by this number. You can quickly increase or decrease the
size of the Break Even by adjusting this multiplier. Enter
1 for no adjustment

break_even_percent If using 'Percent of TP' Break Even method:

Enter a percent of the order's TP to use as a Break Even
amount. Ex: '50' for half of TP, '25' for a quarter, etc.

break_even_profit Enter an additional amount of profit to secure (in pips)

when the SL is moved to Break Even

candle_ts_be If using the 'Candlestick Trailing Stop' method:

 Wait for Break Even before activating the Candlestick
Trailing Stop? Uses the values from 'Break Even Settings'
area above
true Waits for Break Even to happen before activating
false Activates when trade goes into profit

candle_ts_previous_bars If using the 'Candlestick Trailing Stop' method:

Enter the amount of previous bars to search for new
candle highs / lows as profit increases

candle_ts_timeframe If using the 'Candlestick Trailing Stop' method:

Choose the timeframe to use for finding previous candle
highs / lows
Chart TF Uses the current chart’s timeframe (dynamic)
M1 1-minute timeframe
M5 5-minute timeframe
M15 15-minute timeframe
M30 30-minute timeframe
H1 1-hour timeframe
H4 4-hour timeframe
D1 1-day timeframe
W1 1-week timeframe
MN1 1-month timeframe

jumping_stop_be If using the ‘Jumping Stop' method:

Wait for Break Even before activating the Jumping Stop?
Uses the values from 'Break Even Settings' area above
true Waits for Break Even to happen before activating
false Activates when trade goes into profit

jumping_stop_method If using the 'Jumping Stop' method:

Choose how to determine the size of the Jumping Stop
Manual Use manually specified Jumping Stop size
Input
ATR Calculate dynamic Jumping Stop amount from ATR
Method automatically
Percent of Sets Jumping Stop size to a percentage of the
TP order's take profit

jumping_stop_pips If using 'Manual Input' Jumping Stop size method:

PAGE 26
 Enter an increment (in pips) that the SL should jump
forward by as profit increases

jumping_stop_atr_multiplier If using 'Auto Calculate' Jumping Stop size method:

The calculated ATR Jumping Stop amount will be
multiplied by this number. You can quickly increase or
decrease the size of the Jumping Stop by adjusting this
multiplier. Enter 1 for no adjustment

jumping_stop_percent If using 'Percent of TP' Jumping Stop method:

Enter a percent of the order's TP to use as a Jumping
Stop amount. Ex: '50' for half of TP, '25' for a quarter, etc.

trailing_stop_be If using the ‘Trailing Stop' method:

Wait for Break Even before activating the Trailing Stop?
Uses the values from 'Break Even Settings' area above
true Waits for Break Even to happen before activating
false Activates when trade goes into profit

trailing_stop_method If using the 'Trailing Stop' method:

Choose how to determine the size of the Trailing Stop
Manual Use manually specified Trailing Stop size
Input
ATR Calculate dynamic Trailing Stop amount from ATR
Method automatically
Percent of Sets Trailing size to a percentage of the order's take
TP profit

trailing_stop_pips If using 'Manual Input' Trailing Stop size method:

Enter an amount (in pips) that the SL should trail behind
the current price as profit increases

trailing_stop_atr_multiplier If using 'Auto Calculate' Trailing Stop size method:

The calculated ATR Trailing Stop amount will be
multiplied by this number. You can quickly increase or
decrease the size of the Trailing Stop by adjusting this
multiplier. Enter 1 for no adjustment

trailing_stop_percent If using 'Percent of TP' Trailing Stop method:

PAGE 27
 Enter a percent of the order's TP to use as a Trailing Stop
amount. Ex: '50' for half of TP, '25' for a quarter, etc.

stop_trailing_after_x_pips If desired, you can have the Trailing Stop halt when the
order reaches this much profit (in pips). Enter 0 to always
trail

Time and Date Settings

Field name Description

no_trades_on_friday Prevent opening new trades on Fridays?

true EA does not open new trades on Fridays
false EA trades any day of the week

use_time_window Only look for trades during a certain time window each
day?
true EA only trades between window times specified
below
false Disabled, trades anytime

time_window_open If the time window is enabled:

Set the time the trade window opens (24-hour format)

time_window_close If the time window is enabled:

Set the time the trade window opens (24-hour format)

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Order Settings

Field name Description

order_delay_method After a trade closes, wait a certain amount of time

before placing new orders? Useful to prevent over
trading of the same signal
No Delay After any trade closes, new orders can be placed
immediately if needed
Delay After a losing trade closes, wait X minutes before
After Loss looking for new trades
Delay After any trade closes, wait X minutes before
After All looking for new trades

order_delay_minutes If using an order delay method:

Enter the delay (in minutes) before a new order can be
opened

entry_price_slippage Specify the maximum allowed price deviation (in pips)

from bid / ask when opening a new trade

force_zig_zag Force trade alternation between buy and sell orders

evenly?
true EA filters signals to alternate between buy and sell.
false EA trades the best signals regardless of order type

verify_trades Verify that new orders show up properly in your account

when placed?
true EA will verify trade in account history after opening
false Disabled, EA will not verify trades have opened

verify_trade_max_retries If Verify Trades is enabled:

Enter the amount of times to retry verification if it fails

verify_trade_sleep_time If Verify Trades is enabled:

Enter the minimum amount of time to wait between
each retry in seconds

verify_trade_max_sleep_time If Verify Trades is enabled:

Enter the maximum amount of time to wait between
each retry in seconds

PAGE 29
Order Expiration Settings

Field name Description

te_method Choose if and how to expire open trades

No Trade expiration disabled
Expiration
Close At Close open trades at end of day
EOD
SAR At Close open trades at end of day and open reverse
EOD trade
Close Close open trades after X hours
After X
Hours
SAR After Close open trades after X hours and open reverse
X Hours trade

trade_expiration_hours If using any 'After X hours' expiration method above:

Enter the amount of hours to use as expiration

te_expire_if_profitable Apply trade expiration settings to profitable open trades

as well? By default, only losing trades will expire
true Trade expiration rules are applied to every trade
false Trade expiration rules apply to losing trades only

Visual Settings

Field name Description

disable_logo Disable the large robot logo from showing in the top left
corner?
true EA’s large onscreen logo is not shown
false EA’s large onscreen logo is shown in top left corner

chart_formatting Choose what the robot should format on the chart when
loaded. NOTE: This will only apply basic colors and chart

PAGE 30
 settings. You should still apply the robot's template first
to see its indicators (Template > Robot Name)
Nothing Leave chart as is, don't apply settings or colors
Colors Apply default robot color scheme to chart
Only
Settings Apply default robot properties to chart
Only
Everything Apply color scheme and settings to chart

font_size The font size used for on-screen text

font_face The font face used for on-screen text

color_normal The default font color of on-screen text

color_error The font color of on-screen text when displaying an error

color_active The font color of on-screen text when displaying an

activity

color_inactive The font color of on-screen text when displaying

inactivity

Internal Settings

Field name Description

magic_number A unique identifying number for this robot's trades (DO

NOT MODIFY)

print_licenses On startup, print all hardcoded account licenses for this

EA in experts log?
true Prints all internal licenses when started (in the
expert tab)
false Doesn’t print licenses

PAGE 31
show_sl_modifications Draw an arrow on-screen every time a stop loss is
modified? (useful for debugging)
true SL modification messages show up in the journal
false SL modification messages are muted

debug_mode Enable extra logging information? (DO NOT MODIFY)

true Robot runes in debug mode and outputs to the
journal
false Robot runs in normal mode

sleep_mode Disable basic trading functionality? (DO NOT MODIFY)

true Robot runs but won’t open trades
false Robot runs in normal mode

PAGE 32
Odin Specific Input Settings
The following input settings directly affect Odin’s appearance and trading methods.

Field name Description

odin_method Choose how to use Odin

Inactive Odin indicator completely disabled
Low Risk Extra criteria before deeming a signal valid
(less trades, more accuracy)
Confirmation Confirms direction only for other indicators
Only (DANGEROUS)

odin_signal_reverse Reverse signals from Odin method?

true Reverses signal order
false Normal signal order

odin_bar Choose what bar to use for signal generation

Current Uses the current bar's values (less signal lag)
Bar
Previous Uses the most recent closed bar's values (more
Bar confirmation)

odin_signal_exit Exit orders when opposing signals appear?

true Exits current order on opposing signal
false Manages current order, ignores signal

PAGE 33
Quick Loading Custom Settings
Customized robot input values will be lost when you close the chart. You can get around this
by saving a new template or using presets to quickly load your custom input values.

Templates
Start by loading your robot on the chart as normal with its original template (if applicable).
Customize any input values you might need. When you're ready, right click in the chart and go
Template > Save Template.

PAGE 34
Specify a file name and hit save. Now when you start MT4 load that template onto your charts.
All of the values you originally specified will be loaded along with the expert.

Presets
Another way to quickly load your custom input values is to save them to a preset file. Preset
files can be loaded when attaching a robot to a chart.

Start by customizing your robot's input values. When everything looks good, hit the "Save"
button. Save the preset file to your computer where you can easily find it.

To load the saved values instantly, hit the "Load" button and browse to the file you created.
The robot's input values will automatically be changed to the ones you saved previously.

PAGE 35
Using Odin

Currency Pairs
Odin is configured to run on any currency pair. It will adapt its own settings for the chart's pair.
We recommend running Odin on pairs with good spreads and low volatility. Spreads will vary
from broker to broker, but some good choices are EURUSD, EURAUD, AUDUSD, USDCAD,
NZDJPY, NZDUSD, etc.

Broker
Any broker that supports MT4 and Expert Advisors will work. However, it is important to
remember that not all brokers are equal. We highly recommend demoing two or more brokers
to see which one has the best performance. A reliable broker is crucial to your software’s
success. We often see users have completely different performance from broker to broker.

Timeframes
Odin works best on middle to low timeframes. M15, M30, and H1 are great choices. M15 will
have more signals but also more fake-outs. Keep in mind that Odin will use the value you've
set for the "base_tf" input variable. Setting that to "Chart TF" will force Odin to use the
chart's current timeframe.

Setup
Odin is set to open and close trades by itself. In order to work properly Odin needs to be left
on the entire time the markets are open (24 hours, 5 days a week). Make sure that your
computer stays on with your MT4 platform open and connected.

VPS
Most full time traders run their forex robots on a VPS. A VPS is a virtual computer in the cloud.
You can log into your VPS remotely and use it like a normal PC. Most forex VPS services come
with MT4 pre-installed. This enables you to have MT4 running all the time without leaving
your personal PC on for five days straight. Google "forex vps" for more information.

PAGE 36
Software Support
Don’t go it alone! We are always here for support with your software. That includes
installation issues, troubleshooting problems, broker issues, performance tweaks, and general
questions. We highly encourage each and every customer to contact us if they have any
problems.

Contacting Us
We provide support through a web based ticketing system that includes email functionality. It
is very easy to contact us and receive replies. Please use our website support center to ask for
help on any issues you may be having, no matter how small.

We want each and every customer to be profitable and it is our personal mission to help
your software exceed to its absolute best. If you’re having any issues please contact us!

Support Timeframe / Guidelines

We try to respond to each support request as quickly as possible. However due to the
popularity of our software please allow up to three business days for a reply (excluding US
holidays and weekends).

Rest assured that your ticket will be handled in the order it was received. Please do not
submit more than one ticket per issue. Please also try to submit the ticket using the same
email address you used to purchase your software. Do not submit tickets using more than one
email address as it adds unnecessary time to the support process.

PAGE 37