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    ACADEMIC YEAR - 2016-2017: Subject Code: Bhm313 EXAM DATE: 17.11.2016

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    Ankit Kumar
    This document contains a 10 question exam for a Front Office Management course. The questions cover topics such as Hubbart's formula, components of a property management system, forecasting room revenue, budget types, occupancy ratios, and the Fidelio hotel management system. Students are asked to define terms, calculate metrics like forecasted revenue, and explain concepts like budgeting and rate setting. The exam tests students' understanding of key front office and revenue management principles and calculations.

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    ACADEMIC YEAR - 2016-2017: Subject Code: Bhm313 EXAM DATE: 17.11.2016

    Uploaded by

    Ankit Kumar
    96 views2 pages
    This document contains a 10 question exam for a Front Office Management course. The questions cover topics such as Hubbart's formula, components of a property management system, forecasting room revenue, budget types, occupancy ratios, and the Fidelio hotel management system. Students are asked to define terms, calculate metrics like forecasted revenue, and explain concepts like budgeting and rate setting. The exam tests students' understanding of key front office and revenue management principles and calculations.

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    This document contains a 10 question exam for a Front Office Management course. The questions cover topics such as Hubbart's formula, components of a property management system, forecasting room revenue, budget types, occupancy ratios, and the Fidelio hotel management system. Students are asked to define terms, calculate metrics like forecasted revenue, and explain concepts like budgeting and rate setting. The exam tests students' understanding of key front office and revenue management principles and calculations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    96 views2 pages

    ACADEMIC YEAR - 2016-2017: Subject Code: Bhm313 EXAM DATE: 17.11.2016

    Uploaded by

    Ankit Kumar
    This document contains a 10 question exam for a Front Office Management course. The questions cover topics such as Hubbart's formula, components of a property management system, forecasting room revenue, budget types, occupancy ratios, and the Fidelio hotel management system. Students are asked to define terms, calculate metrics like forecasted revenue, and explain concepts like budgeting and rate setting. The exam tests students' understanding of key front office and revenue management principles and calculations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SUBJECT CODE: BHM313 EXAM DATE: 17.11.

    2016

    No…………….

    NATIONAL COUNCIL FOR HOTEL MANAGEMENT


    AND CATERING TECHNOLOGY, NOIDA
    ACADEMIC YEAR – 2016-2017
    COURSE : 5th Semester of 3-year B.Sc. in H&HA
    SUBJECT : Front Office Management - I
    TIME ALLOWED : 03 Hours MAX. MARKS: 100
    _______________________________________________________________________
    (Marks allotted to each question are given in brackets)
    _______________________________________________________________________
    Q.1. Explain Hubbart’s formula with steps.
    OR
    What occupancy ratios are commonly calculated by the Front Office? What is the
    significance of occupancy ratios?
    (10)

    Q.2. List and explain the different modules of PMS.


    (10)

    Q.3. Explain in about 3-4 sentences (any five):


    (a) Room revenue forecast (b) Package rate
    (c) Stay over (d) Amadeus
    (e) Budgetary control (f) Rate cutting
    (g) Shawman (h) Zero based budgeting
    (5x2=10)

    Q.4. Using the room revenue statistics of hotel Taj, which is 200 room property,
    calculate:
    (a) Forecast room revenue for the year 2015 and
    (b) Explain the assumptions used, if any.

    Year Rooms sold ADR Net Room Revenue Occupancy %


    2011 57,670 5000 28,83,50,000 79%
    2012 59,130 6100 36,06,93,000 81%
    2013 60,590 7200 43,62,48,000 83%
    2014 62,050 8000 49,64,00,000 85%

    (5+5=10)

    Q.5. What are budgets? Explain the different types of budgets.


    (10)
    FOM/NOV/ODD/16-17/04/NC Page 1 of 2
    SUBJECT CODE: BHM313 EXAM DATE: 17.11.2016

    Q.6. Give the formulae for the following:


    (a) Understay % (b) ARG (c) Multiple occupancy %
    (d) House count (e) RevPAR
    (5x2=10)

    Q.7. Draw a sample of ‘3-day forecast form’.


    OR
    List and explain the different stages/steps in a budget cycle.
    (10)

    Q.8. Explain Fidelio Hotel Management System stating its advantages and dis-
    advantages.
    OR
    Explain any five methods of establishing room rates.
    (10)

    Q.9. A Forecast the room revenue for hotel Surya for the month of December 2014:

    Room available – 350


    Projected occupancy – 80%
    ADR – Rs.6,000/-

    B What are the objectives of budgetary control?


    (5+5=10)
    Q.10. Fill in the blanks:
    (a) Report listing rooms that have not been sold at rack rate is __________.
    (b) World span and Sabre are examples for __________.
    (c) __________ is the process of predicting events and trends in business.
    (d) Guests who checks out before his/her stated departure date is _________.
    (e) __________ is an approach to pricing that bases price on what
    comparable hotels in the geographical market are charging.
    (f) __________ is a measurement of the success of hotel in selling rooms.
    (g) A rate that includes a guest room in combination with other event or
    activities is __________.
    (h) An occupancy ratio derived by dividing net room revenue by the number of
    guest is __________.
    (i) Fidelio uses __________ for extra protection.
    (j) Costs that remain constant in the short run even though sales volume
    varies is __________.
    (10x1=10)

    ****************

    FOM/NOV/ODD/16-17/04/NC Page 2 of 2

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