Troubleshooting:

Check the Power cable for Backup Plus Hub Desktop Drive not detected Issue:

There are two criteria that you need to check before you proceed with the below steps.

1. You are installing the Backup Plus Hub external drive for the first time and the computer
does not detect it.
2. You have already installed the external drive and it is not working when you currently
plug it in.
o Check if the power cable is connected properly to the external hard drive and to
the wall’s power outlet.
o Remove if your computer is connected to any USB hubs, extension cords, etc.
o Try connecting the seagate Backup Plus Hub 8TB desktop external hard drive to
your computer directly from the wall’s power outlet.
o Ensure that the direct power outlet is working properly and the Power Cable is
connected to it firmly.
o When you switch it on, the light on the external hard drive and the power adapter
are lit up normally.
3. If the medium of power supply to the Backup Plus Hub 8TB hard drive is through USB
cable, make sure that the cable is connected to the drive and your computer properly.
o Confirm if the external hard drive and your computer are turned on.Try removing
the drive from your computer, if possible.
o Detach the FireWire Cable or the USB of the seagate external drive.Remove the
plug of the power supply from the external hard drive.
o Turn off your computer.Disconnect the power cord from the computer and wait
for 60 seconds.
o Re-plug the power cord to the computer.Switch on your computer.
o Provide power supply to the external hard drive.Connect the FireWire cable or
external drive’s USB and check is you are able to detect the drive.

Troubleshooting steps for Backup Plus Hub Desktop Drive

not detected on Windows 7 and Vista.
There are four different methods to identify if your Seagate external hard drive Backup Plus Hub
8TB is detected by the computer.

 Check the Power Cable connectivity.

 Check if the data cable is connected properly
 Using Disk management check the Partition and Format Status of the drive.
 Check the status of the Drive using Device Manager.

Check the Power Cable connectivity

Before we get into a step-by-step description of the troubleshooting procedure, let us see the
findings when you connect your external drive and turn it on.

1. When you connect your Backup Plus Hub 8TB desktop hard drive’s cable to the
computer, within in 30 seconds of time, it will appear on a separate drive with a letter E
or F or any other letter provided by the operating system.
2. In Windows 7 the AutoPlay window will not appear, whereas it appears within 30
seconds in Vista whenever the drive is plugged in.
3. On the lower right corner of your computer screen, a small notification box appears
displaying that your drive is ready to use.
4. Either you can use the open the folders using AutoPlay option and directly access the
drive (E, For G etc.) or double-click on the drive letter and View files using Windows
Explorer on your computer.
5. To move the files on your computer drag-and-drop, or copy-and-paste the data you wish
to obtain from the drive.
6. If the above steps work well, then the drive is functioning normally. Launch it manually
or install the Seagate/ Maxtor software to use it.

Check if the data cable is connected properly

A data cable is a medium of communication between your computer and other peripheral devices
(externally connected devices) connected via USB 1/2/3, FireWire (400/800), or eSata Cable.

1. The procedure is the same for newly installable external drive and previously working
one.
2. The error message found on your computer is drive not found or drive or detected.
3. If your computer detects the drive after removing the dock, then the fault is with the
dock.
4. To resolve the above issue, we recommend you to follow the below troubleshooting
steps.
5. To check if the drive is not in a sleep mode
6. Redetecting the external hard drive follow the below steps
7. Check if the Backup Plus Hub 8TB external drive’s password is not locked:

The error message found on your computer is drive not found or Seagate Backup Plus Hub
Desktop Drive not detected.

Follow the below instructions to troubleshoot the Backup Plus Hub 8TB Desktop Drive not
detected issue.

 If you are connecting the seagate Backup Plus Hub 8TB drive on your computer, make
sure that the USB cable is correctly seated on its port to the rear side of the computer.
 If you face any issue with your existing USB port, try connecting the same to a new USB.
  Based on the type of external drives which are powered only by USB, viz., Maxtor Basics
desktop, some Free Agent Go drives, the Maxtor One
 Touch mini, and the Seagate desktop drive contains two USB connectors in the USB
cable.
 In such case, connect the USB port with the two free connectors for utilizing maximum
power.
 If you have connected your Backup Plus Hub 8TB drive to any hub or dock, remove it
and connect it directly to the computer.

If your computer detects the drive after removing the dock, then the fault is with the dock.

1. Do not connect the external Backup Plus Hub hard drive through a USB hub or on the
USB port on a keyboard or your computer screen as of now.
2. If your device is connected through USB, the other USB devices sometimes may
interrupt detecting the external hard drive. The other USB-connected devices can be a
printer, a camera, a scanner, a modem, or a VoIP device etc.
3. To resolve the above issue, we recommend you to follow the below troubleshooting
steps.
o Exclude the keyboard and mouse, and remove all the USB devices from your
computer.
o Detach the external hard drive too from your computer
o Turn off the external hard drive’s power completely.
o Shut down the computer, switch it on and then turn it on by pressing the power
button on your CPU (Central Processing Unit).
o Turn on the external hard drive once the computer is turned on and set to use.
o Check if the Seagate Backup Plus Hub 8TB hard drive is detected while you
connect it to a USB port on the rear side of the computer.
o If your computer detects the external drive, then the fault is the conflict among the
other USB devices.
4. To find out which one is faulty, connect it one-by-one and experiment it
 5. If the drive is still not detected, follow the below troubleshooting instructions.

Steps to check if the drive is not in a sleep mode

For redetecting the Backup Plus Hub 8TB drive follow the below steps:

1. Remove the drive from the power supply.

2. After a waiting period of 30 seconds, turn it on; then Seagate Backup Plus Hub 8TB
Desktop Drive not detected convert to external drive Backup Plus Hub 8TB detected.
3. If the above step does not work, change the sleep interval to Never through the driver’s
Manager Software.
4. To cancel the sleep mode in Windows, you can follow the below procedure as well.
o With your mouse right-click on My Computer or This PC.Select the option
Manage.Click on the Device Manager
o Choose Universal Serial Bus Controller.Double-click to open the 1st Root
Hub.Navigate to the Power Tab.
o Check if the drive is connected to it when Backup Plus Hub 8TB Desktop Drive
not detected. If not, try to connect to the next Root Hub.
o If it gets connected, go to the Power Management Tab.Remove the checker on the
box that displays Allow computer to turn off this device to save power.
Using Disk management check the Partition and Format Status of the drive.

The below instructions are similar to a new installable external hard drive or a drive which was
connected earlier and unable to detect currently.

Through Disk Management, it is possible for you to check the status of the drive partition and its
format.
The status here indicates the health of the external hard drive. The Disk Management utility
helps you to discover the type of partition.

1. Check if the partition of the Backup Plus Hub 8TB Desktop driver is corrupted:
o If you do not see a Healthy status or something similar to that in the box to the
right of Disk 1, 2, etc. and if the color of the stripe is black, then the drive is
unallocated.
o If the color of the partition is blue or green, then the status is present. But the
absence of the drive letter states that the partition is corrupted, or not supported by
Windows.
o It also indicates a labeled format as RAW, then it is confirmed that the partition of
the drive is corrupted or lost.
2. To resolve the corrupted partition issue, follow the below steps.
o Right-click on the Disk1, 2, 3 etc. and choose the option Delete Logical Drive
(which is optional).
o Right-click the above option and choose Delete Volume or Delete Partition.Click
on OK to confirm it.
o The drive becomes Unallocated and instead of the blue or green stripe, a black
stripe appears.Format the drive.
Check the drive’s status using Device Manager

The below steps are applicable for checking the driver’s status for both new installable and a
previously working external hard disk.

1. Locate the Windows icon which is on the left bottom corner of your computer and click
on it.
2. Go to My computer and right-click on it; choose the option Manage.
3. Click on Continue once the User Account window appears.
4. Select Device Manager through Computer Management, which is situated on the left-
hand side of the Tools window.
5. Expand the Disk Drivers by clicking the Plus (+) sign which is next to it. The computer
will display the external hard drive information if it is detected.
6. If the hard drive for Backup Plus Hub 8TB Desktop Drive not detected, search it under
the Other Devices option.
7. If you find an Unknown Device under Other devices, double-click on it.
8. You may receive a message that this device is not working properly along with Code 28
or Code 10, under the General Tab.
9. Code 10 indicates that the drive or drive’s power supply has failed. If you have another
external hard drive that is in a working condition and has the required power
specifications, try connecting the fault external hard drive with the good power supply.
10. For error code 28, then it is important to test the external drive on your computer. If your
Backup Plus Hub 8TB Desktop Drive not detected and it is detected on another computer
and working properly, then the latest Windows Service Pack has to be upgraded to your
computer.