Krishna Ji Sahu

Contact: +91-9028351555 Certification ID – 0020415488

E-Mail: [email protected],[email protected]

CAREER OBJECTIVE

To be a part of a growing Organization, help it consistently to achieve its goals and contribute to its progress
and in the process implement my knowledge to practical situations in the industry and grow ahead in my
career.
To establish myself as a capable SAP SD Certified Functional Consultant and Customer Service by
applying my functional experience and technical skills to various Sales & Distribution and cross interface
project environments.

PROFESSIONAL SNAP SHOT

 SAP Global Certification in TSCM62_67 Application Associate – Sales & Distribution, ERP 6.0 EhP7 in
May’2019 from SEED Infotech SAP Training Center, Pune
 MBA Marketing with 8+ years of rich experience in Sales & Marketing in Banking Automation Products, DTH,
Consumer Durable & Home Appliances industry.
 A strategic planner with proficiency in devising strategy for effective team, vendor, product life cycle
management, crisis management, process innovation, cost saving
 Competent in streamlining & improving existing systems / processes, envisioning new methodologies, future
trends and driving development, direction and accomplishment
 Design & implementation of strategies and programs to increase customer satisfaction

KEY HIGHLLIGHTS

Major topics of SAP (SD) Certification:

 Organizational Structures: Organizational Units and Organizational Structures in Sales, Shipping

and Billing processes.
 Master Data: Customer Master, Material Master, Customer-Material Info Record, Pricing Master,
Partner Determination, Output Determination.
 Sales: Basic Sales Document Processing, Sales Document Types, Item Categories and
Determination, Schedule Line Categories, Copy Control, Special Sales Document Types – Cash Sales
Process, Rush Sales Process, Debit / Credit Process, Return Process, Invoice Correction Process
 Contracts and Special Business Scenario: Quantity Contracts, Value Contract, Scheduling
Agreements, Consignment Stock Process, Subsequent Free of Charge Delivery, Free of Charge
Delivery, Make to Order Process
 Available to Promise and Transfer of Requirements: Material Determination, Material
Listing & Exclusion, Material Requirement Planning and Transfer of Requirements, Availability Check
 Shipping: Basic Delivery Processing, Delivery Types and Delivery Item Categories, Picking,
Packing and Goods Issue, Delivery Scheduling, Route Determination, Shipping point Determination
 Pricing: Pricing Processing & Determination, Condition Technique, Condition Records, Condition
exclusion and supplement
 Billing: Basic Billing process, Billing Types, Complaint Documents, Credit memo and Debit memo,
Billing Plan, Rebate Agreements, Account Determination, SD/FI Interface

EMPLOYMENT RECITAL
 Nov 2012 to Aug 2017 - Bharti Telemedia Ltd – Airtel Digital TV
TSM – Service & B2B Sales Manager
Jun 2016 to Aug 2017 Dehradun Zone, UTTRANCHAL
Nov 2012 to May 2106 Agra Zone, UTTAR PRADESH

Highlights

 Key Responsibility to maintain base through various Retention offers, converting normal recharge
customers into ARP’s.
 Maintaining Service Level Agreement (SLA) for Customer Complaint, Requests, Escalations and
Installations.
 Responsible for sales through field engineers & backend staffs.
 Mentoring and leading the team to achieve the service KPI’s and company goal.
 Providing Training and Support to Business partners, Team members on various backend operations,
activities and applications.
 Additional Responsibility as B2B Sales Manager for Uttranchal
 Responsible for revenue through additional areas - ARP’s, recharge through engineers, free service
camps.

July 2010 to Nov 2012 – DISH TV India Ltd

ASM - JODHPUR & Trainer RAJASTHAN ZONE

Highlights

 Responsible for operations of existing Service Centers & creating, updating standard operating procedure.
 Additional responsibility as MASTER TRAINER for RAJASTHAN.
 Ensure that Service network delivers prompt service to the consumer as per the Company norms on the
following parameters – TAT, Same Day Closure, Repeat & Reopen Ratio, Installation Quality, etc.
 Responsible for sales through field engineers & backend staffs.
 Manage trade relations through effective handling of service issues.
 Monitor deviations from service parameters & analyses the root causes & take corrective actions in a
timely manner to meet the parameters.
 Random audits on Installation & Service complaints to check the quality work.

July 2009 to July 2010 – TekCare India Pvt. Ltd. (Videocon Group)
Area Service In charge - KANPUR

Highlights

 Responsible for setting up new Service Structure in the defined territory for one point solution to the
customer.
 Monitoring & managing Authorized Service Centers operations for delivering effective delivery of services
for delighting the customers through professional approach & caring attitude.
 Ensuring best productivity & motivations of field technicians.
 Ensuring quick response to the customer complaints & maintain the service parameters.
 Ensure healthy ROI for franchisee by revenue generation, enhancing productivity of engineers, sales of
AMC & accessories.
 Visiting distributors, dealers to check defective stock/pending customer complaints & quality issues
 Training to the technicians & updating them with new products development.
 Achieve the sales target of service department by the way of out of warranty service charges, sales of
accessories, spare & AMC’s.
 Monitoring quality issue & get resolved through the help of concerning QA/R&D team

Nov 2007 to Jun 2009 – Reliance Integrated Services Ltd. – Reliance BIGTV
 Cluster Lead – ALLAHABAD / BIHAR - JHARKHAND

Highlights

 Monitoring & managing ISP’s & SSD’s for proper installation of DTH & responsible to maintain the TAT for
installations & service calls.
 Technical support & training to ISP’s & SSD’s manpower.
 Visiting Distributors, Dealers, ISP’s & Customers as per journey plan & provide resolution to pending
cases, take feedback from them about product performance, service response time, field problems etc.
 Random installation audits at customer place for quality check.
 To carry out technical follow up with service team & HO product support team to provide timely solutions.
 Appointment of new Authorized Service centers based on sales at new locations.

July 2004 to Oct 2007 – Hukson India

Sales & Service Engineer – Delhi & Delhi NCR

Highlights

 Managed Sales, Distribution & Maintenance operations for banking automation products like Currency
Counting Machines, Fake Note Identifier.
 Responsible for acquiring new accounts by giving right products to the customers depending upon their
needs.
 Responsible for price negotiations, finalization & other term of conditions.
 Supervision on pre & post sale processes, billing & collection follow ups.
 Ensure to provide quick response & resolution against client complaints

SCHOLASTICS
 SAP Global Certification in TSCM62_67 Application Associate – Sales & Distribution, ERP 6.0 EhP7 in
Nov’2017
 B.Tech in Electronics & Communication from NERIST, North Eastern Hill University in 2002.
 Scored 90.18 percentile in GATE 2002.
 S.S.C. in PCM from CBSE Board with 71% in 1995.
 S.C.H from CBSE Board with 75% in 1993.

STRENGTH
 Effective Communication & Presentation Skills
 Result Oriented
 Self Motivated
 Open to Criticism

PERSONAL DOSSIER

Nationality: Indian
Father’s Name: Mr. Resham Singh
Gender: Male
Date of Birth: 6th. May’1978
Languages Known: Hindi, English
Address : 165, Anandvan Colony, NH-2, Mathura (UP) - 281006
Marital Status: Married