IS204 Evaluation of Business Performance

Course Code : IS204
Course Title : Evaluation of Business Performance
Pre-requisite : None
Credit : 3 units
Course Description :
The course is intended to provide the student with the experience in assessing information
systems and the different tools to be used in conducting system evaluation. It will discuss topics such
as Data warehousing, KPI/KRA, business intelligence, and quality metrics.
Student Outcomes and Relationship to Program Educational Objectives

Program
Educational
Student Outcomes
Objectives
1 2 3
Ability to apply knowledge of computing fundamentals, technical concepts
a.) and practices, and domain knowledge appropriate for the computer science 
practices.
b.) Design and evaluate possible solutions for complex computing problems. 
Create, select, adapt and apply appropriate techniques, resources, and
c.) modern computing tools to complex computing activities, with an 
understanding of the limitations.
Able to understand and commit to professional ethics, responsibilities, and
d.) 
norms of professional computing practice.
Recognize the need, and have the ability, to engage in independent learning
e.) 
for continual development as a computing professional.
Course Outcomes and Relationship to Student Outcomes
Course Outcomes Student Outcomes

The student should be able to: a b c d e
1. Understand performance evaluation consistent with quality
E D R E E
management and continuous improvement
2. Develop quality metrics for assessment of customer

E D R E E
satisfaction at all phases of the life cycle
Level: I – Introduced; E – Enabling; R – Reinforced; D – Demonstrated
College of Computer Studies Page 1 of 5

BSIS Course Syllabus AY 2017 - 2018
Course Learning Plan
Teacher – Learner Assessment Learning

Time Allotment TOPICS
Activities Tool Outcome
Data Warehousing
 Transaction and aggregates
Written
Week1/3hrs  Data architecture Classroom Discussion
Quiz LO1, LO2
Week2/3hrs  Data access: extraction, / Demonstration
transformation, loading
Creating and delivering performance

information
 Data marts, Data cubes,
OLAP Classroom Discussion Written
Week3/3hrs  Financials / Demonstration Quiz LO1, LO2
Week4/3hrs
 Sales
 Supply Chain
 CRM
 Vertical Solutions
Week 5 PRELIM EXAMINATION
Applying Information
 Business intelligence solution
 KPIs
 Balance scorecard
Week6/3hrs application Classroom Discussion
Seatwork
Week7/3hrs / Demonstration LO1, LO2
 Learning and growth KRA
Week8/3hrs
 Internal processes KRA
 Customer KRA
 Financial KRA
 BI Portal Components
Measuring against KPIs
Classroom Discussion
 Comparison values Case Studies
Week9/3hrs / Demonstration LO1, LO2
 Thresholds
 KPI trending
Week10 Midterm Examination
Quality Metrics
 Cross-functionally definition
of metrics
 Defining relevant project-
related procedures (such as
an incident handling and
resolution procedure)
 Definition of requirements
for each project phase
Week11/3hrs
 Bid requirements, internally Classroom Discussion Written
Week12/3hrs
specified requirements, Demonstration Quiz LO1, LO2
Week13/3hrs
Week14/3hrs project management
requirements.
 Documentation (status
reports, manuals, project
related issues, potential
defects and problems, proper
planning, analysis,
coordination and standard
setting, existing defects and
problems)
International Information Standards Classroom Discussion Written
Week15/3hrs  ISO 9000 Demonstration Quiz LO1, LO2
 ISO 17799/BP 17799
 Good Governance
 ITIL
Week16/3hrs Case Project Analysis Activity LO1, LO2
Week17/3hrs Project Presentation Demonstration LO1, LO2
Week18 Final Examination
Final Student Course Output:
As evidence of attaining the above learning outcomes, the student has to present the actual demonstration of the
case project given.
Course Evaluation
Student performance will be rated based on the following:
Minimum
Assessment Tasks Weight (%) Average for
Satisfactory
Performance (%)
1. 2 Major Exams 20% 10%
2. Final Exam 15% 8%
3. Case Studies and Reports 50% 25%
4. Class Participation, Seatwork,
15% 7%
Quiz
TOTAL 100% 50%
Computation of Grades:
Preliminary Grade
(Class Standing X 2) + Prelim Exam rating
3
Midterm Grade
(Class Standing X 2) + Midterm Exam rating
3
Partial Grade
(Class Standing X 2) + Final Exam rating
3
Final Grade
Prelim Grade + Midterm Grade + Partial Final Grade
3

The final grades will correspond to the weighted average scores shown below
Average Grade Range Equivalent

95 – 100 1.00
93 – 94 1.25
90 – 92 1.50
88 – 89 1.75
85 – 87 2.00
83 – 84 2.25
80 – 82 2.50
77 – 79 2.75
75 – 76 3.00
Below 75 5.00
References:
Text Book
1. Brian Tracy, “Focus on Key Result Areas”, Berrett-Koehler Publisher, Inc., California, USA, 2007
2. David Parmenter, “Key Performance Indicators (KPI): Developing, implementing and using winning
KPIs”, John Wiley & Sons, Inc., NJ & Canada, 2010
References
3. Customer Relationship Management by Kristin Anderson, Carol Kerr 2002
4. Supply Chain Management: in theory and practice by Birgit Dam Jespersen, Tage Skjott-
Larsen 2005
5. Supply-Chain Management Best Practices by David Blanchard 2010
6. Business Process Automation by Sanjay Mohapatra 2009
Prepared by:
Fernand T. Layug
IS Faculty
Approved by:
Jefferson A. Costales, MIT

Dean


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Course Code : IS204

Course Title : Evaluation of Business Performance

Student Outcomes and Relationship to Program Educational Objectives

Course Outcomes and Relationship to Student Outcomes

Course Outcomes Student Outcomes

2. Develop quality metrics for assessment of customer

Level: I – Introduced; E – Enabling; R – Reinforced; D – Demonstrated

College of Computer Studies Page 1 of 5

Teacher – Learner Assessment Learning

Creating and delivering performance

Week17/3hrs Project Presentation Demonstration LO1, LO2

Week18 Final Examination

Final Student Course Output:

Student performance will be rated based on the following:

College of Computer Studies Page 3 of 5

Average Grade Range Equivalent

Jefferson A. Costales, MIT

College of Computer Studies Page 4 of 5

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