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    Core Values

    Uploaded by

    Kashaf Rimsha
    The document outlines the core values of public administration: 1) Responsiveness and quality involve efficiently and effectively delivering services to citizens while protecting citizens' interests. Service delivery is central. 2) Transparency means citizens should be informed about how the administration works and what remedies are available if issues arise. 3) Accountability means public administrators are responsible for their actions and words. They must be professional, do what they say, and ensure transparency to establish public trust.

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    Core Values

    Uploaded by

    Kashaf Rimsha
    156 views2 pages
    The document outlines the core values of public administration: 1) Responsiveness and quality involve efficiently and effectively delivering services to citizens while protecting citizens' interests. Service delivery is central. 2) Transparency means citizens should be informed about how the administration works and what remedies are available if issues arise. 3) Accountability means public administrators are responsible for their actions and words. They must be professional, do what they say, and ensure transparency to establish public trust.

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    The document outlines the core values of public administration: 1) Responsiveness and quality involve efficiently and effectively delivering services to citizens while protecting citizens' interests. Service delivery is central. 2) Transparency means citizens should be informed about how the administration works and what remedies are available if issues arise. 3) Accountability means public administrators are responsible for their actions and words. They must be professional, do what they say, and ensure transparency to establish public trust.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    156 views2 pages

    Core Values

    Uploaded by

    Kashaf Rimsha
    The document outlines the core values of public administration: 1) Responsiveness and quality involve efficiently and effectively delivering services to citizens while protecting citizens' interests. Service delivery is central. 2) Transparency means citizens should be informed about how the administration works and what remedies are available if issues arise. 3) Accountability means public administrators are responsible for their actions and words. They must be professional, do what they say, and ensure transparency to establish public trust.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Core Values of Public Administration

    Table of Contents

    Responsiveness and Quality


    Transparency
    Accountability
    Participation
    Accessibility

    Responsiveness and Quality

    Reforms acquire legitimacy to the extent that they are able to deal with this perceived
    failing. But what citizens expect is less easy to define. They want more efficient and
    effective service delivery, certainly, and this puts the administration and the citizens in a
    provider-consumer relationship. But they also demand freedom and equity, which
    presupposes that the government will protect “the public interest”. Service delivery thus
    gains a central role. Some common elements have been identified as essential to sustained,
    responsive service delivery.

    Transparency

    Citizens should be informed about how the administration works, what constraints public
    servants face, who is responsible for what, and what remedies are available if things go
    wrong.

    Accountability

    Public administrators are employed by the public and held accountable for their words and
    actions. Democratic values involve accountability and dependability. Essentially, this means
    being professional in all ways and doing what you say you’re going to do. Without
    accountability, public trust cannot be established. Additionally, public administrators need
    to ensure the public has access to information by being as transparent as possible. It is the
    goal of public administrators to serve the public, not keep secrets from them. All decisions
    must be diplomatic and with the public’s best interest in mind.

    Participation

    Citizens now resent being treated as passive recipients of whatever the administration
    dishes out. In many cases, as in tax administration, the government needs their cooperation
    to perform its task.

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    Core Values of Public Administration

    Accessibility

    Citizens should have easy physical access to administration at convenient hours and be
    offered information in plain language.

    Efforts to be more responsive to citizens have led several countries to set service standards,
    which were sometimes given particular prominence in high-profile documents such as
    public service or citizens’ charters, e.g., in Belgium, France, Italy, Portugal, and UK.

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