Module No.

1: PLAN AND SCHEDULE MAINTENANCE REPAIRS AND MODIFICATION

Task Sheet No. 1.3-1a : HOUSEKEEPING MAINTENANCE SCHEDULE

HOUSEKEEPING MAINTENANCE SCHEDULE

Sector Tourism
Qualification Housekeeping NCIII
Section/Area VIP Room: 2/F
Schedule for the Month of May 2016
ACTIVITIES
MANPOWER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Cleaning doors, windows, walls, Housekeeping
1 ceiling Attendant x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x

Cleaning floor and carpet Housekeeping

2 Attendant x x x x x x x x x x x x x x x
Cleaning Bathroom Housekeeping
3 Attendant x x x x x x x x x x x x x x x x
Replenishment of bathroom Housekeeping
4 towels and amenities Attendant x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x

Cleaning furnitures and fixtures Housekeeping

5 Attendant x x x x x x x x x x
Housekeeping
6 Making-up bed Attendant x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
Cleaning and replenishment of mini- Housekeeping
7 bar Attendant x x x x x x x x x x x x x x x
Polishing/ dusting mirrors & Housekeeping
8 amenities Attendant x x x x x x x x x x x x x x x
Housekeeping
8 Cleaning of Waste Basket Attendant x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
Housekeeping
9 Cleaning of Cabinets/Drawers Attendant x x x x x x x x x x x x x x x
Housekeeping
10 Cleaning of Room Entrance Attendant x x x x x x x x x x x x x x x

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III - Trainer
 HOUSE KEEPING FORMS
Module No. 1 : PLANNING AND SCHEDULING ROUTINE MAINTENANCE, REPAIR AND MODIFICATION
Sheet No. 1.3 -1b: EQUIPMENT MAINTENANCE SCHEDULE

EQUIPMENT MAINTENANCE SCHEDULE

Equipment Type Window Type Airconcondition, 1Hp, National
Equipment Code 0002
Location VIP Room: 2/F
Schedule for the Month of May 2016

ACTIVITIES MANPOWER Every Other Every 15th

Daily Day Weekly day Monthly Every 6 mos. Remarks

Clean external part of Housekeeping x operational

1 aircon Attendant
Clean filter of aircon Housekeeping x operational/but do it
2 Attendant if necessary
Clean and sanitize Housekeeping
remote control x operational
4 Attendant
Check remote control Housekeeping operational/but do it
battery x
5 Attendant if necessary
Check electrical
connections and Housekeeping x operational
6 outlet Attendant
Clean blower, fan and operational/but do it
coil x
7 Technician if necessary

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III-Trainee HSK NC III-Trainer
Module No. 1: PLANNING AND SCHEDULING MAINTENANCE, REPAIRS AND MODIFICATIONS
Task Sheet No. 1.3-2: PREPARE MAINTENANCE INSPECTION REPORT CHECKLIST

MAINTENANCE INSPECTION CHECKLIST

AREAS STANDARDS YES NO REMARKS
1. Room entrance Door walls and knob polished and dust
free √
2. Flooring Vacuumed and dust free √
All spots are removed √
3. Ceiling Free of dirt and cobwebs √
4. Furniture and Dusted: all surfaces are free of dirt and
Fixtures spots √
Installed in their proper location √
5. Dresser Mirror is well polished - no visible
streaks, spots
√
Thoroughly dusted - free of dirt
andspots √
6. Walls Thoroughly dusted - free of dirt/ spots
or marks √

all corners and surfaces are free of dirt √

Wall frames- dusted and hanged
properly at eye level √
7. Windows Thoroughly dusted- free of dirt,
smudges or water marks √
8. Waste Baskets Waste containers are thoroughly
cleaned and wiped dry √
All trash and waste are disposed of √
9. Ashtrays Cigarette butts are disposed of √
Washed, cleaned and wiped dry and
placed in proper location √
10. Dusted and free of dirt and trash
Cabinets/drawers √
Cabinet is installed with hangers and
other required ameneties √
Drawers are in good condition √ Drawer is damaged
Drawers are installed with required
amenities like laundry list/bag, etc. √
11. Lighting Two light bulbs are not
Lightings are operational operational
√
12. Bathroom Toilet bowl properly scrubbed and
sanitized √
Bathroom walls are well scrubbed, free
of water marks and spots √
Bathroom metal fixtures are properly
polished with metal polish √
Bathroom floor is scrubbed thoroughly;
it is free of hair and dirt √
Bathroom mirror is well polished,
wiped dry √
Towels, etc, are replenished and
hanged properly intheir appropriate
location √
Standard bathroom supplies like toilet
tissue, soap, etc are installed √
 MAINTENANCE INSPECTION CHECKLIST
AREAS STANDARDS YES NO REMARKS
13. Cofee Table Table is free from dust and dirt √
Table is in good condition √ Table is damaged
14. Bed Properly made up with linen that are
well stretched and mitered √
Baseboards underneath the bed is free
of dirt √
15. Curtains Clean and free of dust √
Properly hanged √
Well pressed √
Bathroom walls are well scrubbed, free
of water marks and spots √
Bathroom metal fixtures are properly
polished with metal polish √
Bathroom floor is scrubbed thoroughly;
it is free of hair and dirt √
Bathroom mirror is well polished,
wiped dry √
Towels, etc, are replenished and
hanged properly intheir appropriate
location √
Standard bathroom supplies like toilet
tissue, soap, etc are installed √
16. TV set Placed in appropriate location. If
hanged, it is at eye level for
comfortable viewing. √
Tv is not in working
Checked if it is in working condition. condition
√
17. Refrigerator Ref is not cooling
Ref is in good condition well
√
Installed with appropriate supply of
mini bar items √
Outside surfaces are thoroughly dusted,
free of marks and spots √
Module No. 1: Plan and Schedule Maintenance Repairs and Modification
ask Sheet No. - 1.4.2: Maintenance Work Request

QNAS MINI HOTEL

Maintenance Work Request Form

Serial No.: 0005

Requested by: Buena D. Jaro Date: May 16, 2016
Department: Housekeeping
Location: Rm. 201, 2nd Floor
Problem:
Aircondition is not cooling well

Assigned to: J. DIMAANO JR.

Date Completed: May 17, 2016
Completed by: A. RAMOS
Work time required: 1 (Hrs) 30 (Mins)
Remarks
Aircondition is repaired and functioning well
Follow strictly the hotel's schedule on equipment maintenance

Approved by: MARIETTA D. NICOLAS

Housekeeping Supervisor

Prepared by: BUENA D. JARO

HSK NC III-Trainee
Noted by:
ANALIE M. MONTSERRAT
HSK NC III-Trainer
Module No. 1: PLAN AND SCHEDULE MAINTENANCE REPAIRS AND MODIFICATION
Task Sheet No. -1.4.3 WORK ORDER

QNAS HOTEL
Work Order Form

Work Order No.: 013

Last Changed: May 17, 2016
Task: Aircondition
Date Reported/Request: Repaired
Reported by: Buena D. Jaro
Department: Housekeeping
Location: Room 201
Details of Work:
Description: Aircondition not cooling well
Duration: 1 (hrs) 30 (mins) Start Time: 8:00 am End Time: 9:30
Date Completed: May 18, 2016

Expenses/Cost: Php 2,500.00

Proper Maintenance and Follow strictly the

Remarks (if any) Equipment Schedule

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III-Trainer
 Module No. 4 - ESCORTING, CARRYING AND STORING VALUABLES
Task Sheet 4.3-1 - STORING VALUABLE ITEMS OF GUEST

QNAS HOTEL
Safe-Deposit Box Registration Card

Guest's Name : Buena D. Jaro

Guest's Address : Israel St. Intertown, Pagbilao, Quezon
Guest's Room Number : 203
Date : May 20, 2016

Signature:_______________________________

: Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III-Trainer
Task Sheet 4.3-1 - STORING VALUABLE ITEMS OF GUEST
 Module No. 3 - OBSERVE AND MONITOR PEOPLE
Task Sheet: 3.3 -1A. SUSPICIOUS INCIDENT FORM

SUSPICIOUS INCIDENT FORM

Date: May 30, 2016

Time: 4:00:00 AM - 4:10 AM
Place of Occurrence: QNAS MINI HOTEL (IN FRONT OF RM.203)
Suspect/s:
UNKNOWN PERSON(MALE),MEDIUM BUILT,
WEARING MAONG PANTS AND BLUE TSHIRT

Description:

THE SUSPECT STAYS IN FRONT OF ROOM 203 ,IT LOOKS LIKE HE IS LISTENING TO WHAT
IS HAPPENING INSIDE THE ROOM THEN WALK AWAY. HE RETURN AFTER 5 MINUTES
AND AGAIN STAYS IN FRONT OF THE ROOM FOR 3 MINUTES AND THEN LEFT.

: Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III-Trainer
Module No. 2: CONTRIBUTING TO THE EMERGENCY PROCEDURE
Task Sheet No. 2.1-1 HAZARD AND RISKASSESSMENT AND MANAGEMENT

SAMPLE OF RISK REGISTER

Sitio/Area: QNAS HOTEL Completed by : BUENA D. JARO

Form No.: RVMO11205

HAZARD/RISK DATE IMPACT/EFFECT ACTION/MEASURES OCCURRENCE RESPONSIBLE STATUS

DESCRIPTION IDENTIFIED PERSON

Slight to severe Put advisory/notice inside

1. Fire caused by explosion of May 28, 2016 damage to people and the room to warn or Low Hotel Staf E
celphone charger
property Would remind guests
cause death
Slight to severe
damage to people
2. Gas leak from the damage gas May 30, 2016 Would Replace gas stove hose Low Hotel Staf E
stove hose cause explosion and
fire
Slight to severe Cover the manhole with
3. Fall from open manhole June 2, 2016 Low Hotel Staf E
damage to people concrete of metal

May result to Report immediately to

4. Exposure to damaged wire electricution that superior
June 5, 2016 Medium Hotel Staf E/C
caused by trunk of a tree would result to sever Stop operation on the
damage to people area

Slight to severe Put warning sign or

damage to people
5. Slips from Pool side June 6, 2016 advisory on the pool area Low Hotel Staf E/C
Would cause to warn guests
death
Module No. 3: OBSERVE AND MONITOR PEOPLE
Task Sheet No. 3.4-1 Sample Suspicious Object, Bomb Threat Call Sheet

QNAS HOTEL
BOMB THREAT CALL SHEET
TELEPHONE EXCHANGE PERSON

Time of Call: 9:00 P.M. Date: May 19, 2016

What Bomb is set to Explode: MAN-MADE BOMB

Time set to Explode: 9:00P.M. Where: QNAS MINI HOTEL (Rm. 302)

CHARACTERISTIC OF CALLER

Sex: MALE Voice/Sign Language: HIGH

Temperament/Disposition/Others ANGRY

Background-Noises/Sound/Etc.: NOISY

Possible Location of Caller: ALONG THE HIGHWAY/CROWDED AREA

Given Reason for Installing Bomb: FINANCIAL PROBLEM

Other Observation

HE WAS TERMINATED FROM WORK IN THE HOTEL BECAUSE HE HAS BEEN ACCUSED OF STEALING
FROM GUESTS' BELONGING

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III-Trainer