An Internship Report On Askari Bank Limited: The University of Azad Jammu & Kashmir Muzaffarabad
An Internship Report On Askari Bank Limited: The University of Azad Jammu & Kashmir Muzaffarabad
An Internship Report On Askari Bank Limited: The University of Azad Jammu & Kashmir Muzaffarabad
Limited
By
Husnain Abbasi
MASTER IN Commerce
2019
AN INTERNSHIP REPORT ON ASKARI BANK
LIMITED
By
Husnain Abbasi
(39)
__________________________
Sardar Kamran khan
(Internship In-charge)
__________________________
(External Examiner)
__________________________
Syed Nisar Hamdani
(DEPARTMENT KASHMIR INSTITUTE OF ECONOMICE)
ii
Copyright© 2019 by Mrs.anjum yousaf
All rights reserved. No part of this thesis may be reproduced, distributed, or transmitted in any
form or by any means, including photocopying, recording, or other electronic or mechanical
methods, by any information storage and retrieval system without the prior written permission of
the author.
iii
THE UNIVERSITY OF AZAD JAMMU &
KASHMIR MUZAFFARABAD
CERTIFICATE OF APPROVAL
This is to certify that internship report, entitled “An Internship Report on Askari Bank
Limited” is submitted by Mrs.Anjum yousaf No part of this report has been submitted
anywhere else for any other degree. This report is submitted to the Department
Kashmir Institute of Economics. The University of Azad Jammu & Kashmir Muzaffarabad
in partial fulfillment of the requirements for the degree of Master in economic.
The Examination Committee unanimously agrees to award Master in Commerce degree to Mr.
Arshad Hassan in the field of Management Sciences.
Examination Committee :
Supervisor Name :
-------------------------------------------
iv
THE UNIVERSITY OF AZAD JAMMU &
KASHMIR MUZAFFARABAD
AUTHOR’S DECLARATION
I, Mrs.Anjum yousaf (Roll No. 39), hereby state that my internship report titled, ‘An
Internship Report on Askari Bank Limited”’ is my own work and has not been submitted
previously by me for taking any degree from The University of Azad Jammu & Kashmir,
Muzaffarabad or anywhere else in the country/ world.
(Mrs.Anjum yousaf)
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EXECUTIVE SUMMARY
As we all know very well that time and tide wait for none. So, because of this rapid change in
time and era we have to cope with it. During this era I got an opportunity of getting practical
knowledge about the Banking system in Pakistan. So to quench the thirst of practical exposure
and for getting the basic knowledge about Bank I joined Askari Bank Upper Adda branch
Muzaffarabad. During six week in Askari bank I gather all necessary information about Askari
Bank
Efforts have been made to compile this report in such a way that activates its salient features not
only for students but also for the layman. I have divided this report into different Chapters.
First Chapter is about introduction OF Askari bank. Second Chapter is about General Banking
Department gives us description about how to open an account, how to deposit and clearing.
Third Chapter discusses the procedure of customer dealing and satisfaction fourth Chapter is
about the branch where I worked and watch different function which I learned in Askari bank
Fifth Chapter is about the procedure of getting different type of loans and advances. Sixth
Chapter is gust of knowledge acquired by me. Chapter seven is about SWOT ANALYSIS of
Askari bank Chapter Eight tells about my knowledge because here I gave different type of
Recommendation to different problems.
At last I must say that this text is designed to stimulate the curiosity about management practices
Askari bank Ltd of Pakistan. And to raise reader’s consciousness about the banking system
working in Pakistan and outside the Pakistan.
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TABLE OF CONTENTS
CERTIFICATE OF APPROVAL ................................................................................................................ iv
AUTHOR’S DECLARATION ..................................................................................................................... v
EXECUTIVE SUMMARY ......................................................................................................................... vi
CHAPTER NO. 1 ......................................................................................................................................... 1
1.1 INTRODUCTION ............................................................................................................................. 1
1.2 BACK GROUND ............................................................................................................................. 1
2.1. OVERVIEW OF THE BANK ............................................................................................................... 1
The Vision .......................................................................................................................................... 2
The mission......................................................................................................................................... 2
Core Values ........................................................................................................................................ 2
CHAPTER #02 ............................................................................................................................................. 3
ORGANIZATION AND DEPARTMENT................................................................................................... 3
2.1 ORGANIZATIONAL STRUCTURE: ............................................................................................. 3
2.2 BRACHES NETWORK ................................................................................................................... 5
2.3 BUSINESS VOLUME .................................................................................................................... 6
2.4 COMPETITORS............................................................................................................................... 6
2.3 INTRODUCTION OF ALL THE DEPARTMENTS...................................................................... 6
2.3.1 RETAIL BANKING DIVISION. ................................................................................... 6
2.3.2 CREDIT MANAGEMENT DIVISION ......................................................................... 6
2.3.3 HUMAN RESOURCE DIVISION ................................................................................. 6
2.3.4 FINANCE DIVISION .................................................................................................... 7
2.3.5 INFORMATION TECHNOLOGY DIVISION. ............................................................ 7
2.3.6 OPERATION DIVISION. .............................................................................................. 7
2.3.7 CONSUMER BANKING DIVISION ............................................................................ 7
2.3.8 AUDIT AND INSPECTION DIVISION ....................................................................... 7
CHAPTER # 03 ............................................................................................................................................ 8
PRODUCTS & SERVICES.......................................................................................................................... 8
3.1.1 BRANCH BANKING .................................................................................................... 8
3.1.2 ASKARI MAHANA BACHAT ACCOUNT ................................................................. 8
3.1.3 VALUE PLUS CURRENT ACCOUNT ........................................................................ 8
3.1.4 CURRENT ACCOUNT ................................................................................................. 8
3.1.5 SAVINGS ACCOUNT ................................................................................................... 8
3.1.6 ASKARI ASAAN ACCOUNT ...................................................................................... 9
3.1.7 ASKARI LITTLE CHAMPS ACCOUNT ..................................................................... 9
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3.1.8 RUPEE TRAVELER CHEQUES................................................................................... 9
3.1.9 ASK4CAR ASKARI ...................................................................................................... 9
3.1.10 PERSONAL FINANCE ............................................................................................. 9
3.1.11 MORTGAGE FINANCE ......................................................................................... 10
3.2 REMITTANCE............................................................................................................................... 10
CHAPTER # 04 .......................................................................................................................................... 11
MY LEARNING EXPERIENCE ............................................................................................................... 11
4.1 ACCOUNT OPENING: ................................................................................................... 11
4.2 ISSUANCE OF CHEQUE BOOK: .................................................................................. 11
4.3 VOUCHERS PREPARATION: ....................................................................................... 12
4.4 REMITTANCE DEPARTMENT: .................................................................................... 12
4.5 CLEARING DEPARTMENT: ......................................................................................... 12
4.6 WHAT I LEARNT: .......................................................................................................... 13
CHAPTER # 05 .......................................................................................................................................... 14
FINANCIAL STATEMENT ...................................................................................................................... 14
5.1. LAST FIVE YEAR BALANCE SHEET ..................................................................... 14
5.2 FIVE LAST YEAR’S INCOME STATEMENT .......................................................... 15
5.3 HORIZONTAL ANALYSIS OF FIVE YEAR BALANCE SHEET ............................ 16
5.4 HORIZONTAL ANALYSIS OF FIVE YEAR PROFIT & LOSS............................... 18
5.5. VERTICAL ANALYSIS OF FIVE YEAR BALANCE SHEET ................................. 21
5.6 VERTICAL ANALYSIS OF FIVE YEAR OF PROFIT AND LOSS ACCOUNTS .. 22
CHAPTER #06 ........................................................................................................................................... 23
SWOT ANALYSIS .................................................................................................................................... 23
6.1 STRENGTHS .................................................................................................................. 23
6.2 WEAKNESSES ............................................................................................................ 24
6.3 OPPORTUNITIES............................................................................................................ 24
6.4 THREATS ........................................................................................................................ 25
CHAPTER # 07 .......................................................................................................................................... 26
OBSERVATION AND RECOMMENDATION ....................................................................................... 26
IDENTIFICATION OF PLAUSIBLE PROBLEM(S) ..................................................................... 26
RECOMMENDATIONS .................................................................................................................. 26
CONCLUSION ......................................................................................................................................... 28
REFERENCES ......................................................................................................................................... 29
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CHAPTER NO. 1
INTRODUCTION
1.1 INTRODUCTION
This is an essential academic requirement to complete an internship program of eight weeks in
follows the internship for degree of Msc.economice. A report encompasses the experience of the
internee, his learning and analysis in light of which recommendations are made. This Internship
of Askari bank limited was chosen to get know how about the banking profession. Askari Bank
Limited Formerly known as Askari Commercial Bank Limited. Askari Bank LTD was
incorporated in Pakistan on October 9, 1999 as a Public Limited Company and listed on the
Karachi, Lahore, and Islamabad stocks exchanges. The registered office of the Bank is located at
AWT Plaza, The Mall Rawalpindi. The Bank has 200 branches (2007: 150 branches); 199 in
Pakistan and Azad Jammu and Kashmir, including 18 Islamic Banking Branches, 11 sub-
was incorporated in Pakistan on October 9, 1999 as a Public Limited Company and listed on the
Karachi, Lahore, and Islamabad stocks exchanges. The registered office of the Bank is located at
AWT Plaza, The Mall Rawalpindi. The Bank has 200 branches (2007: 150 branches); 199 in
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Pakistan and Azad Jammu and Kashmir, including 18 Islamic Banking Branches, 11 sub-
Banks, s principal activities are to provide lending, depository and related financial services.
Financial services include credit risk management, foreign trade, treasury, corporate and
merchant banking, retail banking, electronic banking, credit cards, marketing and customer
services. Bank is playing a leading role in the Banking sector with broad product lines &
customer need based services. Bank is operating with 200 branches in conventional banking as
well as Islamic banking moods of financing. Bank is leading the way to the most modern and
The Vision
To be the bank of first choice in the region.
The mission
To be the leading private sector Bank in Pakistan with an international presence, delivering
quality services through innovative technology and effective human source management, in a
modern and progressive organizational culture of meritocracy, maintaining high ethical and
professional standards, while providing enhance value to all our stakeholders and contributing to
society.
Core Values
• Integrity
• Commitment
• Team Work
2
CHAPTER #02
levels perform the task assigned to them within the framework of delegated authority and
responsibility which are rationally coordinated to achieve the desired organizational goals.
designed and structured on planned lines promotes collaboration and negotiation among
individuals in a group and thus improves the effectiveness and efficiency of communication
within the organization. This function creates clear cut lines of authority and responsibility in
the organization.
In fact organization establishes relationships among the people so that they collectively
persons which further clarifies responsibility and the scope of authority. Basically, it shows
who is responsible to whom and who has the authority to give orders to someone. Actually
these are the tools by which a manger is able to exercise discretion and create an environment
3
2.2 ORGANOGRAM
4
2.2 BRACHES NETWORK
South Region:
Islamic Branches 94
North Region: 35
Central Region: 35
South Region: 24
5
2.3 BUSINESS VOLUME
Rupees in million
2017 2016 Growth %
Total assets 619,139 535,867 15.54
Deposits 472,811 433,172 9.15
Advances - net 235,164 199,931 17.62
Investments 295,846 268,021 10.38
Shareholders’ equity 32,577 26,853 21.32
Profit before taxation 8,477 8,432 0.54
Profit after taxation 5,221 5,043 3.51
Earnings per share – rupees 4.14 4.00 3.51
2.4 COMPETITORS
The competitors of the Bank of Punjab are the other commercial banks in Pakistan such as:
National Bank of Paksitan
Muslim Commercial Bank Limited
Soneri Bank Limited
United Bank Limited Allied Bank
Faisal Bank Limited
Habib Bank Limited
saving account mortgage loan personal loan debt cards amount checking credit cards ATMs.
6
2.3.4 FINANCE DIVISION
This division controls the overall activists relating to finance i.e. monitoring the investment
activities, financing activities, debit and credit of funds and reason therefore with proof.
things related to (customer complaint, customer care etc.). The division is normally working at
head office.
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CHAPTER # 03
diverse banking needs. We offer Conventional, Corporate, Consumer, Islamic, and Agriculture
Banking services through a network of 500 branches / sub-branches in major cities, towns and
cantonments.
with a medium term investment appetite. It offers individual customers the option of investing
for one and two years tenures, while corporate customers can invest for two years. It is designed
to cater to the saving needs of customers who want profit on a monthly basis with the option of
benefits of free cheque books, issuance of bankers’ cheques and much more
Askari Special Deposit and normal savings account based on profit and loss sharing. Askari
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3.1.6 ASKARI ASAAN ACCOUNT
Askari Bank offers Asaan Account to unbanked / under-banked individuals. The facility is
available in current and savings account categories. As per the name of this product, its hassle-
free account opening and operating procedure helps the lower income groups to fulfill their
18 years). It introduces the concept of saving to the children and helps them understand the value
of money at an early age. The account offers two variants i.e. current and savings accounts. Little
Champs Account comes with a money box as a welcome gift, along with a Visa Debit Card and
cheque book. It offers high returns, free education insurance plan and surprise gifts on birthday.
mark-up, flexible repayment plan and quick processing without any hidden costs. The product is
installments, Askari Bank’s Personal Finance makes sure that our customers get the most out of
their loans. The product tenure ranges from 1 – 5 years and is designed primarily for salaried
individuals.
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3.1.11 MORTGAGE FINANCE
Whether our customers plan to construct a house, buy a constructed house, or renovate a house,
Askari Mortgage Finance enables them to pursue their goals without any hassle. Askari
Mortgage Finance is a premium house financing product offered to customers for a period up to
20 years.
3.2 REMITTANCE
Demand Draft
Clients of the bank of askari bank are also facilitated by issuance of Demand Drafts. If the client
intends to transfer funds within the State, the same is done by issuing DD on askariBranches
where as in case the funds are remitted outside the state, the same is done through UBL as the
Utility Bills
All the branches of the Bank are authorized to collect Water & Electricity Bills.
Lockers
Lockers’ facility is available in main branches in three different sizes Small, Medium and Large
on annually fee with one time Security Deposit respectively to the size of locker. Locker holders
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CHAPTER # 04
MY LEARNING EXPERIENCE
I have accomplished my internship program of eight weeks at Askari Bank Upper Adda branch
The Branch Manager introduces me with all staff of the Branch. Under the supervision of
regarding
An account opening from is given to the customer if he wants to open an account. It also
services as the purpose of giving complete record of account holder. After completing all
the requirements mentioned in account opening from an account number is given to the
customer. Then the customer becomes the holder of account and can deposit or with draw
money when and where required. Account opening register is maintenance so that every
customer has a unique account number. While in ledger, the entry is posted along with
the address and personal information of the account holder and the mode of transaction
CBR (Cheque book Regulation) given to the customer on his request for issuance of
cheque book, after the account has been opened. The basic information on CBR is title of
account holder, account number, leaves the cheque book contains, signature of applicant,
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signature of officer and the signature of operational manager. After verification of all the
information mentioned above cheque book is issued. A cheque book issuance register is
maintained on which complete record regarding the cheque number of the whole cheque
book is kept. Bank charges specific amount for this cheque book which is directly
most popular way of remittance is Demand Draft. During the eight weeks training, I have
over to customer and he sends it to or handed over the party at his own expense. I also
prepared pay order (PO). The procedure of PO is same as above for Demand Draft.
Another type of remittance instrument is the Rupee Travelers Cheque. Askari bank upper
branches of other banks. State bank of Pakistan has a clearing house , in which cheques
and other negotiable instruments are brought by each local bank representative and the
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claim of each bank on other are offset and settlement is made by the payment. There are
professional world was great. First of all I came to know that how banks work and where
our banking industry is moving. Askari bank gave me the opportunity to learn many
things as follows:
I learnt about general banking including all products and services of askari bank.
I have the background of B.Com and Msc.economice. These two studies helped me a lot in my
work at askari bank For maintaining the accounts, I used the knowledge of Msc.economice
where we were taught debit and credit entries, conversion skills and how to communicate
effectively which helped me to deal with customers and my colleagues and officers. Managing
many things at time is the skill which I learnt during Msc.economice program.
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CHAPTER # 05
FINANCIAL STATEMENT
Represented by
Share capital 12,603 12,603 12,603
Reserves 8,671 6,446 4,824
Unappropriated profit / (loss) 4,084 2,763 1,862
25,358 21,812 19,289
Surplus on revaluation of assets - net 7,219 5,041 4,418
of
32,577 26,853 23,707
14
5.2 FIVE LAST YEAR’S INCOME STATEMENT
15
5.3 HORIZONTAL ANALYSIS OF FIVE YEAR BALANCE SHEET
16
Comments
• Cash and balances of the askari bank decrease in 2016 as compared to 2015
• Balances with other banks shows increased trend as compared to base year 2015
• Advances made by askari bank show mix trend through the five years.
• The deposits and other accounts of the askari bank show an increasing trend during the
17
5.4 HORIZONTAL ANALYSIS OF FIVE YEAR PROFIT & LOSS
19
Comments:
• The interest earned by askari bank shows an increasing trend during the last five
years.
• The dividend income also shows a fluctuating trend during all the years.
20
5.5. VERTICAL ANALYSIS OF FIVE YEAR BALANCE SHEET
Bills payable 1% 1% 2%
Borrowings 14% 11% 3%
Deposits and other accounts 76% 85% 92%
Sub-ordinated loans 0% 1% 2%
Liabilities against assets 0% 0% 0%
subject to finance lease
Deferred tax liabilities 96 - 0% 0%
Other liabilities 2% 1% 2%
96% 100% 100%
Net Assets 5% 5% 5%
Represented by
Share capital 1% 2% 3%
Reserves 1% 2% 2%
21
5.6 VERTICAL ANALYSIS OF FIVE YEAR OF PROFIT AND LOSS ACCOUNTS
22
CHAPTER #06
SWOT ANALYSIS
weaknesses, opportunities and threats. This analysis identifies these four main elements
to help upper management better leverage its strengths to take advantage of future
threats to potential growth. A SWOT analysis can also address many other scenarios,
Strength
Weaknesses
Opportunities
Threats
6.1 STRENGTHS
Askari Bank has set its firm foot in Pakistan and has gained its strengths
over the period of time an effort of enlisting its strengths can be done as
follow;
It has a good reward policy of giving bonuses and incentives for its customers.
23
The MIS they use in the company is always updated well ahead of time giving
Honesty, Equality and fairness prevail throughout the organization and that is
The bank has also started ATM facility in most of its branches. 24-hour
banking is new trend in Pakistan and ACBL has also taken apart in this trend.
One distinctive feature of the bank is that it is the only bank working for the
The productivity of the bank is very good. Bank is providing a high quality
6.2 WEAKNESSES
It’s good to have a friendly working environment but there should be a code
of conduct.
6.3 OPPORTUNITIES
Better and convenient services to employees and business class.
24
Expansion of their branch network can be very helpful.
6.4 THREATS
Very uncertain economic conditions.
Political instability.
competitors.
25
CHAPTER # 07
easily be highlighted;
Bank is facing a high tax rate, which affects its profitability and attractiveness
Middle class and low income group have limited access to bank credit.
RECOMMENDATIONS
Besides taking care of the above mentioned problems there are some
they can also use the on the Job training method. Training can be done
26
finance department as the work load is increasing and new
5. The employees should be given more incentives and rewards for their
good performances.
27
CONCLUSION
In the Asker Bank I have spent eight week for internship programmed and try to understand the
working of different departments. I come up with some areas to improve like customer
facilitation, recruitment, rotation of staff between the branches. To capture more market share
bank has to be introducing new facilitation plan for the customer satisfaction. There are some
flaws in the recruitment policy and need to be hire staff with banking related qualification which
will give the better outcome. Over all bank performance is good as we look its age because it
has to cover long distance to become first choice for customer in the banking sector. During
policy formation must keep in mind that how customer will involve with the policy and what
kind of benefits and problems have to be faced by the customer through this policy. New
products & Services will have to be introduce in the bank by analyzing the customer needs and
market demands which will build the image and prestigious among the customers. Bank has lot
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REFERENCES
For the preparation of this report I have used sources are given bellow:
Doug, C and Jenni, G. (2003) Clients forever, (1st Ed). Chicago: McGraw Hill.
Eddyston, C. (1991). Managing Banks Effectively, (1st Ed). Canada: john Wiley and Sons.
Website
http://akbl.com.pk/wp-content/uploads/2018/03/Askari-Bank-Annual-Report-2017-Final.pdf
https://islamicmarkets.com/publications/askari-bank-limited-annual-report-31-december-2016
http://akbl.com.pk/investor-relations/financials/annual-reports/
https://www.slideshare.net/MuhammadAli260/askari-bank-limited-55000307
https://en.wikipedia.org/wiki/Askari_Bank
http://akbl.com.pk/
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