OWNER'S MANUAL

WASHING
MACHINE

Before beginning installation, read these instructions carefully.

This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.

EN ENGLISH

WTG1032VF WTG1032WF
WTG1030SF

www.lg.com
MFL69860115
Rev.00_090417
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.

SAFETY INSTRUCTIONS........................................................4
IMPORTANT SAFETY INSTRUCTIONS..................................................... 4

INSTALLATION.......................................................................10
Parts.......................................................................................................... 10
Accessories............................................................................................... 10
Specifications............................................................................................ 11
Installation Place Requirements................................................................ 12
Connecting the Supply Hose..................................................................... 13
Installing the Drain Hose........................................................................... 15
Leveling the Appliance............................................................................... 17
Assembling the Anti-Rat Cover (some models only)................................. 17

OPERATION............................................................................18
Using the Appliance................................................................................... 18
Sorting Laundry......................................................................................... 19
Adding Cleaning Products......................................................................... 20
Control Panel............................................................................................. 22
Washing Programme................................................................................. 23
Option Programme.................................................................................... 25
Manual Washing........................................................................................ 27
Special Functions...................................................................................... 28

SMART FUNCTIONS..............................................................29
Using LG SmartThinQ Application............................................................. 29
Using Smart Diagnosis™.......................................................................... 32

MAINTENANCE.......................................................................33
Cleaning Your Washing Machine............................................................... 33
Cleaning the Water Inlet Filter................................................................... 34
Cleaning the Drain Pump Filter (some models only)................................. 34
Caution on Freezing During Winter........................................................... 35

TROUBLESHOOTING............................................................36
Diagnosing Problems................................................................................ 36
Error Messages......................................................................................... 41
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.

This symbol is displayed to indicate matters and

operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.

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Installation
•
•Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•
•This appliance should only be transported by two or more people
holding the appliance securely.
•
•Tighten the drain hose at connecting ends to avoid separation.
• the power cord is damaged or the hole of the outlet socket is
•If
loose, do not use the power cord and contact an authorized
service centre.
•
•Make sure the plug is completely pushed into the outlet.
• not instal the appliance in a damp and dusty place. Do not
•Do
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.
•
•Ventilation openings must not be obstructed by a carpet.
• not plug the appliance into multiple socket outlets or extension
•Do
power cable.
•
•This appliance must be earthed / grounded via the mains supply
lead. In the event of malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least
resistance for electric current.
•
•This appliance is equipped with a power cord having an
equipment-earthing / grounding conductor (earthing pin) and a
grounding power plug. The power plug must be plugged into an
appropriate outlet socket that is installed and earthed / grounded
in accordance with all local codes and ordinances.

5
 EN

•
•Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance
is properly grounded.
• not modify the power cord provided with the appliance.
•Do

Operation
• not use a sharp object like drill or pin to penetrate, modify or
•Do
disassemble the unit.
•
•Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• not put animals, such as pets into the appliance.
•Do
• not leave the appliance door open. Children may hang on the
•Do
door or crawl inside the appliance, causing damage or injury.
•
•Use a new hose or hose-set supplied with the appliance. Reusing
old hoses can cause a water leak and subsequent property
damage.
•
•Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5
years.
•
•Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• not put in, wash or dry articles that have been cleaned in,
•Do
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.

6
 EN

• case of flood, disconnect the power plug and contact the LG

•In
Electronics customer information centre.
• not use or store flammable or combustible substances (ether,
•Do
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
• there is a gas leakage (isobutane, propane, natural gas, etc.),
•If
do not touch the appliance or power plug and ventilate the area
immediately.
• the drain hose or inlet hose is frozen during winter, use it only
•If
after thawing.
•
•Keep all washing detergents, softener and bleach away from
children.
• not touch the power plug or the appliance controls with wet
•Do
hands.
• not bend the power cable excessively or place a heavy object
•Do
on it.
• not put your hand, foot or anything under the washing machine
•Do
while the washing machine is in operation.
•
•The hands shall not be inserted into running water-extracting
drum.
•
•Make sure that drainage is working properly. If water is not
drained properly, your floor may get flooded.
• during spinning, opening the door does not stop the drum within
•If,
about 15 seconds, immediately discontinue operating the
appliance and contact your dealer or LG Electronics service
centre.

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 EN

• not use a plug socket and wiring equipment for more than their
•Do
rated capacity.
•
•When the air temperature is high and the water temperature is
low, condensation may occur and thus wet the floor.
•
•Wipe off dirt or dust on the contacts of the power plug.
•
•Under certain conditions hydrogen gas may be produced in a
water heater that has not been used for two weeks or more.
Hydrogen gas can be explosive under these circumstances. If the
HOT water has not been used for two weeks or more, prevent the
possibility of damage or injury by turning on all Hot water taps and
allowing them to run for several minutes. Do this before using any
electrical appliance which is connected to the HOT water system.
This simple procedure will allow any built-up hydrogen gas to
escape. Since the gas is flammable, do not smoke or use an open
flame or appliance during this process.

Maintenance
•
•Remove the power plug when you clean the appliance.
•
•Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• not spray water inside or outside the appliance to clean it.
•Do
•
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
•
•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.

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Disposal
•
•Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
•
•Remove the door before disposing of or discarding this appliance
to avoid the danger of children or small animals getting trapped
inside.

For Models with One Inlet Valve (some countries only)

• not connect to a hot water supply. Connect to cold water only.
•Do

9
INSTALLATION
Parts

1 Door

2 Tempered Glass

3 Dispenser Drawer

4 Bleach Dispenser

5 Drum

6 Leveling Feet

7 Drain hose

8 Water Supply Hose

Accessories

or or or
Tie strap (some
countries only)

2 water supply hoses Drain hose Anti-rat cover (some Screw for Anti-rat cover
(Hot + Cold) countries only) (some countries only)

••Appearance and specifications may change without notice to improve the quality of the product.

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Specifications

WTG1032VF
Model WTG1030SF
WTG1032WF
Power Supply 220 - 240 V~, 50 Hz
Rate Input 700 W
Size 686 mm (W) x 721 mm (D) x 1026 mm (H)
Product Weight 63.5 kg
Degree of Protection IPX4
Allowable water pressure 30 - 600 kPa
Country of Origin MADE IN THAILAND
Max. capacity 10.0 kg
••Appearance and specifications may change without notice to improve the quality of the product.

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Installation Place ••If it is impossible to avoid positioning the

appliance next to a gas cooker or coal burning
Requirements stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker or
Location stove must be inserted between the two
appliances.
••Do not install the appliance in rooms where
freezing temperatures may occur. Frozen
hoses may burst under pressure. The
reliability of the electronic control unit may be
impaired at temperatures below freezing point.
••Ensure that when the appliance is installed, it
is easily accessible for an engineer in the
event of a breakdown.
10 cm 2 cm 2 cm ••If the appliance is delivered in winter and
temperatures are below freezing, place the
Level floor : Allowable slope under the entire appliance at room temperature for a few hours
appliance is 1°. before putting it into operation.
Power outlet : Must be within 1.5 meters of
either side of the location of the appliance.
WARNING
••Do not overload the outlet with more than one
appliance. ••This equipment is not designed for maritime
use or for use in mobile installations such as
Additional Clearance : For the wall, 10 cm: caravans, aircraft etc.
rear/2 cm: right & left side.
••Do not place or store laundry products on top
of the appliance at any time. These products Electrical Connection
may damage the finish or controls.
••Do not use an extension cord or double
adapter.
WARNING ••Always unplug the appliance and turn off the
••The plug must be plugged into an appropriate water supply after use.
outlet that is properly installed and earthed / ••Connect the appliance to an earthed socket in
grounded in accordance with all local codes accordance with current wiring regulations.
and ordinances.
••The appliance must be positioned so that the
plug is easily accessible.
Positioning ••Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
••Install the appliance on a flat hard floor. Do by inexperienced persons may cause injury or
not install on an elevated surface. serious malfunctioning. Contact your localan
••Make sure that air circulation around the authorised LG repairer.
appliance is not impeded by carpets, rugs,
etc.
••Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.

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Connecting the Supply Hose Connecting Hose to Water Tap

••Before connecting the water supply hose to
the water tap, check the hose type and then Connecting Screw-Type Hose to a Tap
choose the correct instruction. with a Thread
••The water supply hose supplied may vary Screw the hose connector onto the water
from country to country. Make sure to connect supply tap.Do not overtighten or use any
the blue supply hose to the COLD water tap, mechanical grips to tighten the hoses.
and the orange supply hose to the HOT water
tap.
••Water supply pressure must be between 30
kPa and 600 kPa (0.3 - 6.0 kgf / cm²).
••Do not overtighten the water supply hose.
••If the water supply pressure is more than 600
kPa, a decompression device should be
installed.
••Periodically check the condition of the hose
and replace the hose if necessary.

Checking the Rubber Seal on the

Supply Hose Connecting Screw-Type Hose to Tap
Two rubber seals are supplied with the water Without Thread
supply hoses. They are used for preventing
water leaks. Make sure the connection to taps 1 Loose the four fixing screws.
is sufficiently tight. Do not use mechanical
Upper Rubber
devices such as multi grips to tighten the inlet connector seal
hoses.

Fixing screw

Hose connector 2 Remove the guide plate if the tap is too

Rubber seal large to fit the adapter.

Guide plate

Hose connector
Rubber seal

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 EN

3 Push the adapter onto the end of the tap so 2 Remove the guide plate if the tap is too
that the rubber seal forms a watertight large to fit the adapter.
connection. Tighten the four fixing screws.

Guide plate

4 Push the supply hose vertically upwards so

3 Push the adapter onto the end of the tap so
that the rubber seal within the hose can
adhere completely to the tap and then that the rubber seal forms a watertight
tighten it by screwing it to the right. connection. Tighten the four fixing screws
and the adapter ring plate.

Plate

Supply
hose
4 Pull the connector latch plate down, push
the supply hose onto the adapter, and
release the connector latch plate. Make
sure the adapter locks into place.
Connecting One Touch Type Hose to
Tap Without Thread
1 Unscrew the adapter ring plate and loose
the four fixing screws. Latch plate

Ring plate NOTE

••After connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in
the water lines. Let the water drain into a
bucket, and check the water temperature.

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 EN

Connecting Hose to Appliance Installing the Drain Hose

Attach the hot water line to the hot water inlet Before connecting the drain hose, check your
on the back of the washing machine. Attach the drain hose model and choose the correct
cold water line to the cold water inlet on the instruction.
back of the washing machine.

Pump Model (Australia and other

countries)
••The drain hose should not be placed higher
than 120 cm above the floor. Water in the
washing machine may not drain or may drain
slowly.
••Securing the drain hose correctly will protect
NOTE the floor from damage in the event of water
leakage.
••After completing connection, if water leaks
from the hose, repeat the same steps. Use ••If the drain hose is too long, do not force it
the most conventional type of tap for the water back into the washing machine. This will
supply. In case the tap is square or too big, cause abnormal noise.
remove the guide plate before inserting the ••When installing the drain hose to a sink,
tap into the adaptor. secure it tightly with string.

Laundry tub
Hose
retainer 0.9 - 1.2 m

Tie strap
0.9 - 1.2 m

NOTE
••The discharge height should be approximately
0.9 - 1.2 m from the floor.

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Non-pump Model (some countries Positioning the Drain Hose

only) ••The length of the drain hose should not
exceed 3 m.
1 Push the elbow hose toward the body of the
••Do not place the drain hose on a threshhold
of 6 cm or more.
washing machine.
max. 3 m

max. 6 cm

••Make sure the drain hose is not kinked.

2 To change the direction of the hose, pull out

the elbow hose and change the direction.
Repeat Step 1.

••The outlet of the drain hose should not be

submerged in water.
••Make sure the drain hose is not kinked.

16
 EN

Leveling the Appliance Assembling the Anti-Rat

If the floor is uneven, turn the adjustable feet as Cover (some models only)
required (Do not insert pieces of wood etc. Insert the Anti-Rat cover to the assembling hole
under the feet). Make sure that all four feet are from the front or back of the washing machine.
stable and resting on the floor and then check
that the appliance is perfectly level.
Type 1

Diagonal Check
••When pushing down the edges of the
appliance top plate diagonally, the appliance Type 2
should not move up and down at all (Check
both directions). If the appliance rocks when
pushing the machine top plate diagonally,
adjust the feet again.

NOTE
••Timber or suspended type flooring will
contribute to excessive vibration and
unbalance. Re enforcement or bracing of the
timber floor may need to be considered to
stop or reduce excessive noise and vibration.
••Do not install the washer on any elevated
surface, stand or plinth as it can become
unstable and fall causing serious injury and
damage.
••If the washing machine is installed on a
uneven, weak or tilted floor causing excessive
vibration, spin failure or “UE” error can occur.
It must be placed on a firm and level floor to
prevent spin failure.

17
OPERATION EN

Using the Appliance 4 Choose the desired wash programme.

••Press the Program button repeatedly until
Before the first wash, select a washing
the desired programme is selected.
programme (Cotton Wash, add a half load of
detergent), allow the washing machine to wash
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.

1 Sort laundry and load items.

••Sort laundry by fabric type, soil level,
colour and load size as needed. Open the
door and load items into the washing 5 Begin programme.
machine. ••Press the Start/Pause button to begin the
programme. The washing machine will
agitate briefly without water to measure
the weight of the load. If the Start/Pause
button is not pressed within 60 minutes,
the washing machine will shut off and all
settings will be lost.

2 Add cleaning products and/or detergent and

softener.
••Add the proper amount of detergent to the
detergent dispenser drawer. If desired,
add bleach or fabric softener to the 6 End of programme.
appropriate areas of the dispenser. ••When the programme is finished, a
melody will sound. Immediately remove
your clothing from the washing machine to
reduce wrinkling.

NOTE
••The Auto Restart function allows the
programme to restart by itself in case of
power failure. lt resumes from the stage where
it stopped.
3 Turn on the washing machine.
••Press the Power button to turn on the
washing machine.

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 EN

Sorting Laundry 3 Caring before loading.

••Combine large and small items in a load.
1 Look for the care label on your clothes. Load large items first.
••This will tell you about the fabric content ••Large items should not be more than half
of your garment and how it should be the total wash load. Do not wash single
washed. items. This may cause an unbalanced
••Symbols on the care labels. load. Add one or two similar items.
••Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
[Wash temperature]
matches, pens, coins and keys can
[Normal machine wash] damage both your washing machine and
your clothes.
[Permanent press]

[Delicate]

[Hand wash]

[Do not wash]

••Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.
2 Sorting laundry.
••Pre-treat dirt and stains by brushing a
••To get the best results, sort clothes into
small amount of detergent dissolved water
loads that can be washed with the same
onto stains to help lift dirt.
wash cycle.
••Different fabrics need to be washed at
varying temperatures and spin speeds. CAUTION
••Always sort dark colours from pale colours ••Do not wash or spin any item labeled or
and whites. Wash separately as dye and known to be water-proof or water-resistant,
lint transfer can occur causing even if the product care label on the item
discolouration of white and pale garments. permits machine washing. Failure to follow
Do not wash heavily soiled loads in this these instructions could result in severe
Machine. damage to your laundry, your washing
machine and/or property damage as a result
of abnormal vibration of the washing machine.
−−Soil (Heavy, Normal, Light) :
−−Examples of water-proof or water-resistant
Separate clothes according to amount of
items include certain mattress pads,
soil.
mattress covers, rain gear, camping gear,
−−Colour (White, Lights, Darks): skiing apparel, outdoor gear and similar
Separate white fabrics from coloured items.
fabrics.
−−Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.

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Adding Cleaning Products ••Dilute liquid detergent with water and pour into
the drum, start the cycle.
Detergent Dosage ••Using liquid detergent without diluting, or
leaving laundry for a long time after pouring
••Detergent should be used according to the diluted liquid detergent into the drum might
instruction of the detergent manufacturer and cause damage, bleaching or discoloration of
selected according to type, colour, soiling of cloth.
the fabric and washing temperature.
••If too much detergent is used, too many suds NOTE
can occur and this will result in poor washing
results or cause heavy load to the motor. If ••Do not let the detergent harden. Doing so may
the water temperature is too cold, then the lead to blockages, poor rinse performance or
detergent will not dissolve and can remain odour.
inside the machine causing odors. ••Full load : According to manufacturer’s
••If you wish to use liquid detergent follow the recommendation.
guidelines provided by the detergent ••Part load : 3/4 of the normal amount
manufacturer. ••Minimum load : 1/2 of full load
••You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.
••Do not use liquid detergent if you are using Adding Detergent
Time delay, or if you have selected Pre Wash,
as the liquid may harden. ••Follow the detergent package directions.
••If too many suds occur, reduce the detergent Using too little detergent is a common cause
amount. of laundry problems. Use more detergent if
you have hard water, large loads, greasy or
••Detergent usage may need to be adjusted for oily soils or lower water temperature.
water temperature, water hardness, size and
soil level of the load. For best results, avoid ••Soap flakes or granulated soap powders
oversudsing. should not be used in your washing machine.
When washing woolens, remember to use
••Refer to the label of the clothes, before detergent suitable for washing woolens.
choosing the detergent and water
temperature.
••When using the washing machine, use
designated detergent for each type of clothing
only:
−−General powdered detergents for all types of
fabric
−−Powdered detergents for delicate fabric
−−Liquid detergents for all types of fabric or NOTE
designated detergents only for wool
••Too much detergent, bleach or softener may
••For better washing performance and cause an overflow or a malfunction.
whitening, use detergent with the general
powdered bleach.
••Detergent is flushed from the dispenser at the
beginning of the cycle.

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Adding Fabric Softener Adding Liquid Bleach

••Do not exceed the maximum fill line. ••Check clothing care label for special
Overfilling can cause early dispensing of the instructions and separate the laundry to be
fabric softener, which may stain clothes. Close bleached.
the dispenser drawer slowly. If the softener ••Dilute liquid chlorine bleach.
consistency is thick, then it should be diluted.
••Measure the recommended amount of liquid
bleach carefully following instructions on the
bottle.
••Before starting the washing machine, pour the
measured amount of bleach directly into the
bleach dispenser. Avoid splashing or
overfilling. Powdered bleach should be mixed
with water before being poured into the
dispenser.
••Do not leave the fabric softener in the
detergent drawer for more than 2 days (Fabric
softener may harden).
••Softener will automatically be added during
the last rinse cycle.
••Do not open the drawer when water is being
supplied.
••Solvents (benzene, etc.) should not be used.
NOTE
••Never pour undiluted liquid bleach directly
onto clothes or into the wash basket. This
NOTE
may cause change of color or damage the
••Do not pour fabric softener directly on the laundry.
clothes as it may stain the clothes.
••Do not pour powdered bleach into the bleach
dispenser.

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Control Panel
5

4 3

1 Power Button 3 Program Button

••Press the Power button to turn the washing ••Programmes are available according to
machine on, or off if washing hasn't laundry type.
commenced. ••Lamp will light up to indicate the selected
••The power goes off automatically about 30 programme.
seconds after the wash is finished.
4 Option Button
2 Start/Pause Button ••Press buttons to select the desired
••Press the Start/Pause button to start the options.
wash cycle or pause the wash cycle.
••If a temporary stop of the wash cycle is 5 Display
needed, press the Start/Pause button. ••The display shows the settings, estimated
time remaining, options, and status
NOTE messages. When the product is turned on,
••If the wash is not recommenced within 60 the default settings in the display will
minutes when in pause then the appliance illuminate.
will automatically turn off. ••The process lamp will remain prior to it
••For customer safety, the door will be locked beginning. The process lamp will blink
automatically during operation. If there are during that process, and the lamp will then
additional laundry to put in, press Start/ turn off when that process has completed.
Pause to unlock.
••Press Start/Pause button again to resume
operation.

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Washing Programme Eco Cotton

Wash cycles are designed for the best wash Use this programme to consume less water and
performance for each type of load. Select the electricity to wash normal clothes.
programme that best matches the load contents
for maximum wash performance and fabric Information for Energy Test
care. Press the Program button to select the Select the water temperature to suit wash
desired programme. When you select a wash cycles. Always follow garment manufacture's
programme, the light for the corresponding care label or instructions when washing.
wash programme will turn on.
••Set program of Eco cotton, Water Level 2,
Wash 6 min, Rinse 5, Spin Ultra, Cold Wash
& Hot Wash, Soak 2:00 is for normally soiled
Cotton Wash load and testing in accordance or in
conformity with AS/NZS 2040. 1.
Use this programme to wash cotton wash loads.
••The test results depend on water pressure,
••This programme automatically selects the water hardness, water inlet temperature, room
most appropriate conditions and completes temperature, type and amount of load, degree
the sequence in one operation. of soiling utilized detergent, fluctuations in the
••The built-in sensor detects the weight of the main electricity supply and chosen additional
load and the ideal wash power and wash, options.
rinse and spin times are set accordingly. ••For best washing results, we recommend
••If water is already in the tub, or putting wet dilute the detergent powder (drum type) in
laundry into the tub before starting increases warm water and pour directly into tub.
the water level.
••Water level can be set low with lightweight
bulky loads.
Quick Wash
••Changes to water temperature (Hot Wash/
Cold Wash) and wash level are possible Use this programme to wash lightly soiled
during operation. clothes for a short time. This programme's
recommended laundry amount is under 3 kg.

Extra Rinse
Use this programme to increase rinsing
performance. This would include underwear and
baby clothes. If someone has sensitive skin or
skin trouble, use this programme.
••During Rinse,the tub will rotate slowly while
water is supplied. The water will drain out
after each rinse,
••During spray time, it is normal for water to be
drained out simultaneosly.

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 EN

Delicates Duvet
Use this programme to wash delicate fabrics Use this programme to wash a blanket or
such as lingerie and woolens. Before washing, bedsheets with hand wash sign.
check the care label for the washing ••Cashmere bedsheets, acrylic blanket, mixed
instructions. spinning blanket, woolen blanket, infilling
••This programme uses a slow spin to extract (polyester 101), and bed sheet might be
water from laundry, so the laundry has more damaged by floating. Please purchase a
moisture than normal. separate laundry net to wash.
••Only cold water will be used for this ••Separate bed clothes from general clothes.
programme as hot water may damage laundry. Not doing so might cause laundry to askew
and may result in abnormal washing.
NOTE ••Spin dry might take longer if bedsheets are
••Hang or lay flat to dry your delicates. lumped to a side.
••Never wash an electric blanket or carpets. It
can cause damage to the machine.
••Please use a laundry net to soak and sink
Towels bedsheets that may float easily. It may
Use this programme to wash bath towels, damage the machine if the items float during
bathrobes, hand towels etc. the wash or spin.
••To wash bulky loads, increase the water level ••Regardless of its size, we recommend to
manually to reduce linting and detergent washing bedsheets individually. If two
residue. bedsheets with different materials are washed
at the same time, it might cause a spin
malfunction due to imbalance.

NOTE
••How to put a blanket into the drum
Below this line

Quiet Wash
Use this programme to wash clothes quietly
especially during late night and dawn.
This programme has a longer washing time
than the Cotton Wash programme.
To reduce noise in spinning, this programme
uses a slow spin to extract water from the
clothes, so the clothes will have more moisture
than normal.

24
 EN

Option Programme Rinse

••Press the Rinse button to change the number
Water Level of rinses.
••Press the Water Level button to adjust water
level. This may be required to avoid linting Intensive Rinse
and unbalanced errors when the load is bulky
••Use Intensive Rinse to remove detergents
but lightweight.
more effectively.
••It can be changed during operation.
••Press the Rinse button to start Intensive
••This machine detects the quantity of laundry Rinse and indicated by the Intensive indiactor.
automatically, then sets Water Level. It may ( )
be necessary to increasetimethe water
time
level
times times times times times times
manually when washing bulky light weight
clothes. time time time

••When you select a wash programme, the time time times times times times times times

Water Level will be shown on the control

panel. time time time

••When Water Level is automatically detected, it

may differ depending on the quantity of
laundry even though the same Water Level is
indicated on the control panel. Spin
••Press the Spin button to change spin
strength.
Wash ••Press Start/Pause button to indicate
remaining time.
••Press the Wash button to change the wash
time. To use the Air Spin function
••Adjusting the wash level setting will modify the ••When you select Air Spin, you can reduce
cycle times and/or wash actions. Press the the drying time by minimizing the moisture in
Wash button until the desired wash level is the laundry.
selected.
••Press the Spin button for 3 seconds to select
and press the Power button to deselect.

NOTE
••Always keep the laundry amount to 2 kg or
less and make sure to spread it out evenly.
••Select 60 minutes for cotton laundry and 120
minutes for synthetic fiber laundry for effective
moisture removal.

25
 EN

Time Delay Soak

••You can set a time delay so that the washing ••Soak can be selected to wash heavily soiled
machine will start automatically and finish after clothes by soaking in water for some time to
a specified time interval. remove dirt and grime.

1 Press the Power button. 1 Press the Power button.

2 Select a washing programme. 2 Select a washing programme.

3 Press the Time Delay button to set the 3 Press the Soak Wash button to set time
required Delay ending time. required.

4 Press the Start/Pause button. 4 Press each of the Rinse or Spin button to
select the number of Rinses or the Spin
strength.
NOTE
••The delay time is the time to the end of the
programme, not the start. The actual running
5 Press the Start/Pause button.

time may vary due to water temperature, wash

load and other factors.
••Reservation can be made up to 18 hours by
1-hour interval up to 3 - 12 hours and 2-hour
interval for 12 - 18 hours.The Time Delay
cannot be set for less than 3 hours.
••To cancel the Time Delay function, press Time Hot Wash / Cold Wash
Delay button repeatedly until the reservation
is canceled or press the Power button to turn ••Press the Hot Wash and Cold Wash buttons
off and on power. to select hot water, cold water, or hot and cold
water (warm water).
••If door is opened during reservation,
Press the Start/Pause button to reservation. ••It can be changed during operation.
Then close the door and press Start/Pause ••If hot wash is selected, the washing will be
button done with hot water and rinse will be done
with cold water.
••Hot and cold water selected together allows a
warm water temperature by mixing them
Intensive Wash during the filling. It is normal for cold water to
Press the Intensive Wash to allow a higher enter the tub first.
agitation intensity. ••Delicates programme is cold water only. If hot
••It is set to medium intensity by default. It can water is used, the laundry can be damaged.
be set on all programmes except Delicates, ••Both Hot Wash and Cold Wash are
Quiet Wash and Tub Clean. automatically selected for the Extra Rinse
Programme and the Tub Clean Function.

26
 EN

Manual Washing
When you need a Rinse/Spin, Spin, Rinse, or Wash cycle only, these can be set manually.

Rinse, Spin Spin only Rinse only Wash only

1 or
Press the Power button.

2
Press the Rinse Press the Spin Press the Rinse Press the Wash
button. button. button. button.

Rinse and Spin are Rinse and Spin are

3 automatically Press the Spin button Press the Spin button automatically
selected. to adjust spin until the spin function selected.
strength. is canceled.

Press the Rinse and

4 Press the Rinse or
Press the Rinse Spin buttons until the
Spin buttons to adjust
button to adjust the rinse and spin
the number of rinses
number of rinses. functions are
or the spin strength.
canceled.

5
Press the Start/Pause button.

NOTE
••When a Wash, Wash/Rinse or Rinse only option is selected, the water will not be drained out after
the wash is completed. If you wish to drain the water, select a Spin Only cycle after the wash has
completed.
••If Rinse only is selected, the process will start from the inlet water being supplied.
••If you do not select or change the Water Level, the water level will be set automatically.

27
 EN

Special Functions
Child Lock
Use this option to disable the controls. This
feature can prevent children from changing
programmes or operating the appliance.

Locking the Control Panel

1 Press and hold the Rinse and Hot Wash
button for 3 seconds.

2 ' ' and the remaining time are alternatively

shown on the display while they are locked.
••When the Child Lock is set, all buttons are
locked except the Power button.

NOTE
••Turning off the power will not reset the child
lock function. You must deactivate child lock
before you can access any other functions.
••To see the remaining time for each process,
press one of the Wash, Rinse and Spin
buttons. The remaining time for each process
will appear for about 1 second.

Unlocking the Control Panel

Press and hold the Rinse and Hot Wash
buttons for three seconds.
••A chime will sound and the remaining time for
the current programme will reappear on the
display.

28
SMART FUNCTIONS EN

Using LG SmartThinQ NOTE

Application ••To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi
Things to check before using LG networks only. To check your network
SmartThinQ frequency, contact your Internet service
provider or refer to your wireless router
••For appliances with the or logo manual.
••LG SmartThinQ is not responsible for any
1 Check the distance between the appliance
network connection problems or any faults,
and the wireless router (Wi-Fi network).
malfunctions, or errors caused by network
••If the distance between the appliance and connection.
the wireless router is too far, the signal
strength becomes weak. It may take a ••If the appliance is having trouble connecting to
long time to register or installation may fail the Wi-Fi network, it may be too far from the
altogether. router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
••The Wi-Fi connection may not connect or may
2 Turn off the Mobile data or Cellular Data be interrupted because of the home network
on your smartphone. environment.
••For iPhones, turn data off by going to ••The network connection may not work
Settings → Cellular → Cellular Data. properly depending on the Internet service
provider.
••The surrounding wireless environment can
make the wireless network service run slowly.
••The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
••If the firewall on your wireless router is
3 Connect your smartphone to the wireless
enabled, disable the firewall or add an
router.
exception to it.
••The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
••Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer. If the security
protocol of the router is set to WEP, you may
fail to set up the network. Please change it to
other security protocols (WPA2 is
recommended) and register the product again.

29
 EN

Installing LG SmartThinQ Push Alert

Turn on the Push Alerts to receive appliance
Search for the LG SmartThinQ application from
status notifications. The notifications are
the Google Play Store or Apple App Store on a
triggered even if the LG SmartThinQ application
smart phone. Follow instructions to download
is off.
and install the application.

NOTE NOTE
••If you choose the simple login to access the ••If you change your wireless router, your
LG SmartThinQ application, you must go Internet service provider or your password
through the appliance registration process after registering the appliance, please delete it
each time you change your smartphone or from the LG SmartThinQ Settings → Edit
reinstall the application. Product and register again.
••The application is subject to change for
appliance improvement purposes without
Wi-Fi Function notice to users.
••For appliances with the or logo ••Functions may vary by model.
Communicate with the appliance from a smart
phone using the convenient smart features.

Washer Cycle (Remote Start, Download

Cycle)
Set or download any preferred cycle and
operate by remote control.

Tub Clean Coach

This function shows how many cycles remain
before It is time to run the Tub Clean cycle.

Energy Monitoring
Check the energy consupmtion of the recently
used cycles and monthly average.

Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.

Settings
Various functions are available.

30
 EN

Using the Washer Remotely RF Radiation Exposure Statement

This equipment shall be installed and used at a
Remote Start minimum distance of 20 cm from the human
body.
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.
Open Source Software Notice
To Use Remote Start: Information
1 Press the Power button. To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
2 Put the laundry into the drum. opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
3 Press and hold Remote Start button for 3
copyright notices are available for download.
seconds to enable Remote Start function.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
4 Start a cycle from the LG SmartThinQ the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
application on your smartphone.
email request to [email protected]. This
offer is valid for a period of three years after our
NOTE last shipment of this product. This offer is valid
••Once the Remote Start mode is enabled, you to anyone in receipt of this information.
can start a cycle from the LG SmartThinQ
smartphone application. If the cycle is not
started, the machine will wait to start the cycle
until it is turned off remotely from the
application or the Remote Start mode is
Smart Diagnosis™ Using a Smart
disabled. Phone
••When Remote Start is turned on, the door is ••For appliances with the or logo
automatically locked.
Use this function if you need an accurate
To Disable Remote Start: diagnosis by an LG Electronics customer
When the Remote Start is activated, press and information centre when the appliance
hold the Remote Start button for 3 seconds. malfunctions or fails.
The machine cannot be manually operated in Smart Diagnosis™ can not be activated unless
the home whilst the Remote function is the appliance is connected to power. If the
activated. The Remote feature must be turned appliance is unable to turn on, then
off so that the machine can be used manually. troubleshooting must be done without using
Smart Diagnosis™.
Download Cycle
Download a new or special cycle that is not
included in the basic cycles on the appliance.
Appliances that have been successfully
registered can download from a variety of
specialty cycles specific to the appliance.
Only one cycle can be stored on the appliance
at a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

31
 EN

Using Smart Diagnosis™ 5 Once the countdown is over and the tones
have stopped, resume your conversation
Smart Diagnosis™ Through the with the call centre agent, who will then be
able to assist you using the information
Customer Information Centre transmitted for analysis.
Use this function if you need an accurate
diagnosis by an LG Electronics customer NOTE
information centre when the appliance
malfunctions or fails. Use this function only to ••The Smart Diagnosis™ function depends on
contact the service representative, not during the local call quality.
normal operation. ••The communication performance will improve
and you can receive better service if you use
1 Press the Power button to turn on the the home phone.
washing machine. Do not press any other
buttons. ••If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
2 When instructed to do so by the call centre,
place the mouthpiece of your phone close
to the Smart Diagnosis™ icon.

x.
Ma
m m
10

3 Press and hold the Cold Wash button for 3

seconds.

4 Keep the phone in place until the tone

transmission has finished. Time remaining
for data transfer is displayed.
••For best results, do not move the phone
while the tones are being transmitted.
••If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.

32
MAINTENANCE EN

WARNING Tub Clean

••Unplug the washing machine before cleaning Tub Clean is a special function to help to clean
to avoid the risk of electric shock. Failure to the inside of the washing machine. Perform this
follow this warning may result in serious injury, cycle regularly.
fire, electric shock, or death.
••Never use harsh chemicals, abrasive 1 Remove any clothing or items from the
cleaners, or solvents to clean the washing washing machine.
machine. They may damage the finish.

2 Open the dispenser drawer and add

antilimescale (e.g. Calgon) to the main
Cleaning Your Washing wash compartment.
Machine
Care After Wash 3 Close the dispenser drawer slowly. Close
the door.
••If you always use COLD water, we
recommend that a WARM or HOT wash be
used at regular intervals e.g. every 5th wash 4 Press the Program button to select Tub
should be at least a WARM one. Clean.
••Turn off taps to prevent the chance of flooding
should an inlet hose burst.
••Always unplug the power cord after use. 5 Press the Start/Pause button to start.

••After the cycle is finished, wipe the door and

the inside of the door seal to remove any 6 After the cycle is complete, leave the door
moisture. open to allow the washing machine door
••Leave the door open to dry the drum interior opening, flexible seals and door glass to
but only if there no unsupervised children in dry.
the home.
••Wipe the body of the washing machine with a CAUTION
dry cloth to remove any moisture. ••Children should be supervised if leaving the
washing machine's door open.

Cleaning the Exterior NOTE

Proper care of your washing machine can ••Do not add any detergents to the detergent
extend its life. dispenser drawer for the Tub Clean function.
Excessive suds may generate and leak from
Exterior: the washing machine.
••Immediately wipe off any spills and avoid
using excessive detergent.
••Wipe with a damp cloth. Quick Tub Clean (some models
••Do not press on the surface or the display only)
with sharp objects.
Use this programme to clean the inner and
outer tubs quickly. It is recommended to use
Dispenser Drawer: this programme before washing baby clothes.
Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.

33
 EN

Cleaning the Water Inlet Filter Cleaning the Drain Pump

••Turn off the supply taps to the machine if the Filter (some models only)
washing machine is to be left for any length of
••The drain filter collects threads and small
time (e.g. holiday), especially if there is no
objects left in the laundry. Check regularly that
floor drain (gully) in the immediate vicinity.
the filter is clean to ensure smooth running of
••’ ' error message will be displayed on the your washing machine.
control panel when water is not entering the
••Empty all the water from the tub by running a
detergent drawer.
spin only cycle for a few minutes then unplug
••If water hardness level is high, or contains the machine off from the power outlet socket.
traces of lime deposit, the water inlet filter
may become clogged. It is therefore a good
idea to clean it occasionally.
1 Turn the cap on the rear of the machine
counter-clockwise and pull it out. There will
be some residual water remaining in the
drain hose that will pour out. Prepare an old
1 Turn off the water tap and unscrew the
towel for this purpose.
water supply hose.

2 Remove any foreign objects and fluff inside

2 Clean the filtaer using a medium bristle pump casing and from the filter.
tooth brush.

3 Replace the cap. Insert the filter along the

guide ribs inside the pump casing. Ensure
the Filter faces the guide ribs inside the
pump casing when reinserting, and then
firmly turn the cap clockwise by hand to
close it.

CAUTION
••Be careful when draining, as any residual
water may also be hot.

34
 EN

Caution on Freezing During

Winter
••When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.
••In case the product must be installed outside
on a porch or in other outdoor conditions,
make sure to check the following.

How to Keep the Product from

Freezing
••After closing the tap, disconnect the cold
supply hose from the tap, and remove water
while keeping the hose facing downwards.

Supply hose

How to Handle Freezing

••When water supply problems occur, take the
following measures.
−−Turn off the tap, and thaw out the tap and
both connection areas of supply hose of the
product using a hot water cloth.
−−Take out supply hose and immerse in warm
water below 50–60 °C.
50‒60 °C

35
TROUBLESHOOTING EN

The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:

Diagnosing Problems
Symptoms Reason Solution
••Stop the washing machine, remove the
Foreign objects, such as
Rattling and clothes and check the drum for foreign
keys, coins, or safety pins
clanking noise objects. If noise continues after washing
may be in the drum. machine is restarted, call for service.
Heavy wash loads may ••If sound continues, washing machine is
produce a thumping sound. probably out of balance. Stop and
Thumping sound This is usually normal. redistribute the wash load.
Wash load may be out of ••Pause the cycle and redistribute the load
balance. after the door unlocks.
Packaging materials were not ••Remove packing materials
removed.
Wash load may be unevenly ••Pause the cycle and redistribute the load
distributed in the drum. after the door unlocks.
Vibrating noise Not all leveling feet are • •See Leveling the Appliance in the
resting firmly and evenly on Installation section.
the floor.
••Make sure that the floor is solid and does
Floor not rigid enough. not flex. See the Installation Place
Requirements section.
••Heavier soils and tougher stains may
require extra cleaning power. Select the
Proper options not selected. Soak feature to boost the cleaning power
of the selected cycle.
Poor stain removal ••Articles that have previously been
washed may have stains that have been
Previously set stains. set. These stains may be difficult to
remove and may require hand washing
or pretreating to aid in stain removal.

36
 EN

Symptoms Reason Solution

••Dispenser compartment is overfilled
causing bleach or softener to dispense
Bleach or softener dispensed immediately. ALWAYS measure bleach to
too soon. prevent overfilling.
••Close the dispenser drawer slowly.
Bleach or softener was added ••Always use the dispensers to ensure that
Staining directly to the wash load in laundry products are properly dispensed
the drum. at the right time in the cycle.
••Always wash dark colours separately
from light colours and whites to prevent
Clothes were not properly discoloration.
sorted. ••Never wash heavily soiled items with
lightly soiled items.
Supply hose connection is ••Check hoses for leaks, cracks and splits.
loose at tap or washing ••Tighten hose connections.
machine.
••The washing machine pumps out water
very rapidly. Check for water backing up
out of the drain pipe during drain. If water
House drain pipes are is seen coming out of the drain, check for
clogged. proper drain hose installation and check
for restrictions in the drain. Contact a
plumber to repair the drain pipe.
Water leaking ••Tie drain hose to supply hose or
standpipe to prevent it from coming out
Drain hose has come out of during drain. For smaller drain pipes,
drain or is not inserted far insert the drain hose into the pipe as far
enough. as the drain hose flange. For larger drain
pipes, insert the drain hose into the pipe
2.5 - 5 cm past the flange.
• •Stop the washing machine and check the
A large item such as a pillow load. Make sure the load does not crest
or blanket is above the top of above the top edge of the drum and is
the drum. fully submerged in the water.

37
 EN

Symptoms Reason Solution

Control panel has powered ••This is normal. Press the Power button
off due to inactivity. to turn the washing machine back on.
Washing machine is ••Make sure the power cord is plugged
unplugged. securely into a working outlet.
Water supply is turned off. ••Turn both hot and cold taps fully on.
••Make sure the cycle was set correctly,
Controls are not set properly. close the door and press the Start/Pause
button.
••Close the door and make sure that
Door is open. nothing is caught under the door
preventing it from closing completely.
••Check house circuit breakers/fuses.
Replace fuses or reset breaker. The
Circuit breaker/fuse is washing machine should be on a
tripped/blown. dedicated circuit. The washing machine
will resume the cycle from where it
stopped once power is restored.
Washing machine ••Press the Power button, then reselect
will not operate Control needs to be reset. the desired cycle and press the Start/
Pause button.
••Press the Power button then reselect the
desired cycle and press the Start/Pause
Start/Pause was not pressed button. The washing machine will shut off
after a cycle was set. if the Start/Pause button is not pressed
within 60 minutes.
• •Check another tap in the house to make
Extremely low water sure that household water pressure is
pressure. adequate.
••If the washing machine has been
exposed to temperatures below freezing
Washing machine is too cold. for an extended period of time, allow it to
warm up before pressing the Power
button.
• •The washing machine drum may stop
Washing machine is heating operating temporarily during certain
the water or making vapour. cycles, while water is safely heated to a
(some models only) set temperature.

38
 EN

Symptoms Reason Solution

••Make sure the inlet filters on the fill
Filter clogged. valves are not clogged.
• •Check that supply hoses are not kinked
Supply hoses may be kinked.
Washing machine or clogged.
not filling properly • •Make sure that both hot and cold water
Insufficient water supply. taps are turned on all the way.
Hot and cold supply hoses ••Check supply hose connections.
are reversed.
Kinked drain hose. ••Ensure that the drain hose is not kinked.
Washing machine ••Make sure that the drain hose is no
will not drain water Drain located higher than 1.2 higher than 1.2 m above the bottom of
m above the floor. the washing machine.
••Always remove items from the washing
Washing machine not machine as soon as the cycle is
unloaded promptly. completed.
••The washing machine can be fully
Washing machine overloaded. loaded, but the drum should not be tightly
Wrinkling packed with items. The door of the
washing machine should close easily.
• •Hot water rinse can set wrinkles in
Hot and cold water supply garments. Check the supply hose
hoses are reversed. connections.
Incomplete or no ••Follow the guidelines provided by the
dispensing of Too much detergent used. detergent manufacturer.
detergent
Musty or mildewy Inside of drum was not
odor in washing ••Run the Tub clean cycle regularly.
cleaned properly.
machine
••Add more items to allow the washing
The load is too small. machine to balance the loads.
••Always try to wash articles of somewhat
Cycle time is Heavy articles are mixed with similar weight to allow the washing
longer than usual lighter items. machine to evenly distribute the weight of
the load for spinning.
• •Manually redistribute the load if articles
The load is out of balance. have become tangled.

39
 EN

Symptoms Reason Solution

The password for the Wi-Fi ••Find the Wi-Fi network connected to your
that you are trying to connect smartphone and remove it, then register
to is incorrect. your appliance on LG SmartThinQ.
• •Turn off the Mobile data of your
Mobile data for your smartphone and register the appliance
smartphone is turned on. using the Wi-Fi network.
••The wireless network name (SSID)
The wireless network name should be a combination of English
(SSID) is set incorrectly. letters and numbers. (Do not use special
Your home characters.)
appliance and ••Only a 2.4 GHz router frequency is
smartphone is not supported. Set the wireless router to 2.4
connected to the GHz and connect the appliance to the
Wi-Fi network. The router frequency is not wireless router. To check the router
2.4 GHz. frequency, check with your Internet
service provider or the router
manufacturer.
••If the distance between the appliance
and the router is too far, the signal may
The distance between the be weak and the connection may not be
appliance and the router is configured correctly. Move the location of
too far. the router so that it is closer to the
appliance.

40
 EN

Error Messages
Symptoms Reason Solution
••Close the door completely. If the
The door is not closed properly. error code is not released, call for
service.
••Check nothing is caught under the
door, including shipping materials or
lothing.
Door lock switch error. ••Close the door completely. If the
error code is not released, call for
service.
••If the washing machine is paused
during a cycle for a few minutes, the
Special Drain Feature. cycle will be cancelled and any water
remaining in the drum will be
drained.
Water supply taps are not fully ••Fully open tap.
open.
Water line hoses are kinked, ••Straighten the hose(s).
pinched, or crushed.
Water inlet filters are clogged. ••Clean the inlet filters.
Water supply pressure to tap or ••Contact a plumber to have the water
house is too low or very high. lines repaired.
Water supply connected with ••Do not use leak limiting hoses.
leaklimiting hoses.
••Turn off the washing machine and
then press the Power button. Press
the Spin button without selecting a
Foreign objects, such as coins, cycle to drain and spin the load.
pins, clips, etc., caught between the When the spin is complete, remove
wash plate and the inner basket. the clothes and then find and
remove any objects caught in the
wash plate.
Drain hose is kinked, pinched, or ••Straighten the hose(s).
clogged.
Drain discharge is more than 1.2 m ••Adjust or repair drain. Maximum
above bottom of washing machine. drain height is 1.2 m.

41
 EN

Symptoms Reason Solution

••The automatic attempt to rebalance
UE rebalancing operation was not the load was not successful. The
successful. cycle has been paused to allow the
load to be manually adjusted.
••Add more items to allow the washing
The load is too small. machine to balance the loads.
Heavy articles are mixed with ••Wash articles of somewhat similar
lighter items. weight.
••Manually redistribute the load if
The load is out of balance. articles have become tangled.
••Unplug the washing machine and
wait 60 seconds. Reconnect power
Control error. and try again. If the error code is not
released, call for service.
••Close the water taps, unplug the
Water level is too high due to a washing machine, and call for
faulty water valve. service.
••Close the water taps, unplug the
The water level sensor is not washing machine, and call for
working correctly. service.
••Allow the washing machine to stand
for 30 minutes and then restart the
A motor error has occurred. cycle. If the error code is not
released, call for service.
••Unplug the washing machine and
Clutch error. call for service.
Tub clean Alarm. ••Run the Tub Clean programme.
••Manually redistribute the load if
Sensing malfunction. articles have become tangled.
••Unplug the washing machine and
wait 60 seconds. Reconnect power
Motor’s revolution is too low. and try again.
••Call for service.

42
Memo