Quality Mannul-NABL-AAPL - (SSP) 11092015
Quality Mannul-NABL-AAPL - (SSP) 11092015
Quality Mannul-NABL-AAPL - (SSP) 11092015
QUALITY MANUAL
ISO 17025: 2005
OF
Issue No. : I
Issue Date : 16 December 2011
Copy No. : I
Holder’s Name : SAMEER PATWA (CEO)
ACCURATE ANALYSERS PVT LTD
ISO/IEC 17025 QUALITY MANUAL
NASHIK-422010
MAHARASHTRA, INDIA
AMENDMENT RECORD
2.
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TABLE OF CONTENTS
Sr. Section Contents Page
No. / Clause
1 - Quality Manual release authorization 01
2 - Amendment Record 02
3 - Table of Contents 03
4 - Scope & Accreditation 05
5 - References 12
6 - Abbreviations (if any) 13
7 - Distribution List 14
8 - Introduction (Brief description of the Laboratory & management system) 15
9 - Quality Policy and Objectives 16
4.0 Management Requirements
10 4.1 Organization 17
11 4.2 Quality system 23
12 4.3 Document Control 24
13 4.4 Review of Requests, tenders, and Contracts 27
14 4.5 Subcontracting of tests and Calibrations 28
15 4.6 Purchasing, Services and Supplies 29
16 4.7 Service to the Client 31
17 4.8 Complaints 32
18 4.9 Control of Nonconforming Testing 33
19 4.10 Improvements 34
20 4.11 Corrective Action 35
21 4.12 Preventive Action 36
22 4.13 Control of Records 37
23 4.14 Internal Audits 40
24 4.15 Management Reviews 41
25 5.0 Technical Requirements
26 5.1 General 42
27 5.2 Personnel 43
28 5.3 Accommodations and Environmental Conditions 44
29 5.4 Test and Calibration Methods and Method Validation 45
30 5.5 Equipment 46
SCOPE OF ACCREDIATION:
SCOPE OF ACCREDIATION:
Sr Group of products, Specific tests or Specification, standard (method) or Range of testing/
no materials or items types of tests technique used Limit of detection
tested performed
I Air, gases & atmosphere
a) Ambient Air Suspended IS 5182, Part 4, 1999, 50-1000 µg/m3
Monitoring Particulate Matter High Volume Method using RDS
( SPM) Sample for > 10 µ fraction
Particulate Matter Manufacture Manual 50-100 µg/m3
(PM2.5) > 100 µg/m3
Particulate Matter IS 5182, Part 23, 2006 Cyclonic Flow Tech. 10-1000 µg/m3
( PM10 ) Manufacture Manual
Sulphur Dioxide IS 5182, Part 2, 2001 Colorimetric Method, 25-1050
Modified West & Gaeke Method µg /m3
SCOPE OF ACCREDIATION:
SCOPE OF ACCREDIATION :
Sr Group of products, Specific tests or Specification, standard (method) or Range of
no materials or items types of tests technique used testing/ Limit of
tested performed detection
Pollution & Total Dissolved APHA, 21st Ed., 2005, 2540-C-2-57 5-10000 mg/L
effluents Solids IS 3025 Part 16,, 1984, Filtration /Gravimetric
Method
Bicarbonate APHA, 21st Ed., 2005, 2320-B, 2-27, 5-3 & 4500- 0.5-500 mg/L
CO2-D, 4-34
IS 3025 Part 51:2001, Titrimetric Method.
Biochemical Oxygen APHA, 21st Ed., 2005, 5210-B, 5-2 Iodometric 1-1000 mg/L
Demand Method, 3 day’s 27 0C
IS 3025, Part 44, 1993,
Calcium APHA, 21st Ed., 2005, 3500-B, 3-65 0.5-500 mg/L
IS 3025, Part 40, 1992, EDTA Titrimetric Method
Carbonate APHA, 21st Ed., 2005, 2350-B,2-27, 5-1 & 4500-CO2- 0.5-500 mg/L
D, 4-34,
IS 3025 Part 51:2001 By Calculation
Carbon Dioxide APHA, 21st Ed., 2005, 4500-CO2 C 2-20 mg/L
(Free) Titrimetric Method
Chlorine (Residual ) APHA, 21st Ed., 2005,4500-Cl-B, 4-58 Iodometric 1-10 mg/L
Method-I
IS 3025 Part 26, 1986,
Iodometric Method-I 0.01-0.1 mg/L
Stabilized Neutral Ortho- Touldine Method
SCOPE OF ACCREDIATION :
Sr Group of products, Specific tests or Specification, standard (method) or Range of
no materials or items types of tests technique used testing/ Limit of
tested performed detection
III Water
Chromium APHA, 21st Ed., 2005, 3500-Cr, B-67 Colorimetric 0.03-20 mg/L
Method
IS 3025, Part -52, 2003 Colorimetric Method
(Diphenylcarbazide method)
Dissolved Oxygen APHA, 21st Ed., 2005, 4500-O, B & C, 4-136 & 0.1-10 mg/L
4-138
IS 3025, Part 38, 1989,
Iodometric Method Azide Modification
Inorganic Solids APHA, 21st Ed., 2005, 2540-E-2-59 5-1500 mg/L
IS 3025, Part 18, 1984, Ignition/Gravimetric Method
Magnesium APHA, 21st Ed., 2005, 3500-Mg, B-3-83 Calculation 1- 500 mg/L
Method
IS 3025, Part 46, 1994RA 1999
Mineral Oil APHA, 21st Ed., 2005, 5520-B-5-37 0.4-100 mg/L
Liq.-Liq. Partition Gravimetric Method
Total Suspended APHA, 21st Ed., 2005, 2540-D, 2-58 5-1000 mg/L
Solids IS 3025, Part 17, 1984, Filtration/Gravimetric Method
SCOPE OF ACCREDIATION :
REFERENCES
Name of reference material Source
Sewage Disposal & Air Pollution Control,2001, 13th Edition S.K. Garg.
Standard Methods For The Examination Of Water & Waste Water, 21st Edition APHA, AWWA, WEF
2005
Industrial Water Conditioning, 6th Edition 1962 BETZ
Industrial wastewater Treatment Tech. 2nd Edition James Patterson
Introduction to Wastewater Treatment R.S.Ramalho
Waste Water Analysis NEERI
Standard Methods For The Examination Of Water & Waste Water 14 th Edition APHA-Part I-IV
Water Treatment for Public & Industrial Supply. Published 1984 Nikoladze, Mintsm
Kastalsky
Water Supply & waste Disposal , 1st Edition 1972 W. Hardenbergh, E. Rodie,
Allied Publishers
Analysis Of Metal Finishing Effluents And Effluent Treatment Solutions. Printed Fred Stevens, Gunter
on 1968 Fischer Duncan Mecarthur
Methods Of Sampling & Test( Physical And Chemical ) For Water Used in IS 3025
Industry, 13th Reprint June 2003
Method for Sampling & Test (Physical & Chemical) for Water & Waste Water IS 3025 Part 1 to 59
Waste Water Engineering (Collection, Treatment, Disposal) TATA McGRAW
Water Supply & Sanitary Engineering G.S. Birdie
Methods for Chemical Analysis of water and waste water-1978 EPA
Analysis Of Metal Finishing Effluents And Effluent Treatment Solutions. Printed Fred Stevens, Gunter
on 1968 Fischer Duncan Mecarthur
Standard Analytical Procedures By Maharashtra Irrigation Dept. MID.
Standard Analytical Procedures for Water Quality. MEERI
Colorimetric Analysis & Methods Finishing Publication Ltd
Waste Water Engineering (Collection, Treatment, Disposal) TATA McGRAW
Methods for Measurement of Air Pollution IS 5182 Part 1 to 23
Methods for Measurement of Emission from Stationary Sources IS 11255 Part 1 to 7
Journal of Industrial Pollution Control R.K. Trivedy
Ambient/Work-Place Monitoring Gaseous Pollutant Monitoring Operational NETAL
Manual (HVS) CHROMATOGRAPH
Stack/Process Stack Monitoring for Gaseous Pollutant Monitoring Operational NETAL
Manual (SMK) CHROMATOGRAPH
Air Pollution ,13th Reprint 1999 M N RAO/ H V N RAO
Operational Manual : Stack Monitoring Kit Polletch Instruments
Operational Manual : Res. Particulate Matter Polletch Instruments
Spectromphotometer Manual & Software Manual Chemito
Practical Book of Chemistry Manali Prakashan
Quantitative Chem. Analysis Gilbert H. Ayres
Industrial Safety & Pollution Control Handbook, 1st Edition 1991 National Safety Council
Textbook of Quantitative Chemical Analysis, 5th Edition Vogel
Lab. Experiments in Organic Chemistry ADAMS
ABBREVIATIONS
ABBREVIATIONS FULL FORM
ABR ABBREVIATIONS
AMD AMMENDMENT
CAPA CORRECTIVE AND PRVENTIVE ACTION
CH CHECK LIST
CA CORRECTIVE ACTION
F FORMAT
PA PRVENTIVE ACTION
GLP GOOD LABORATORY PRACTICE
GRIR GOODS RECEIPT INSPECTION REPORT
IEC INTERNATIONAL ELECTRO-TECHNICAL COMMISSION
IND INDEX
IS INDIAN STANDARD
ISO INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
LAB LABORATORY
MRM MANAGEMENT REVIEW MEETING
MR MANAGEMENT REPRESENTATIVE
NC NON-CONFORMANCE
NABL NATIONAL ACCREDITATION BOARD FOR TESTING AND
CALIBRATION LABORATORY
REGISTER
REG
RECORD
REC
REFERENCE
REF
RESPONSIBILITY
RESP
REVISION
REV
DISTRIBUTION LIST
The following are the authorised holders of the controlled copy of Quality Manual.
INTRODUCTION:
ACCURATE ANALYSERS PVT LTD was established in 1987 with the prominent aim of
providing authentic & accurate analytical services in the field of Environmental Monitoring
Services such as Water Pollution, Air Pollution, Hazardous Waste ( M & H), Solid Waste,
Noise/LUX Pollution etc. to various industrial sectors. The Company recognizes its
responsibility as provider of quality services. To this end, ACCURATE ANALYSERS PVT
LTD has developed and documented a quality management system to ensure customer
satisfaction by complying with regulatory requirements and improving management of the
company. The quality system complies with the international standard ISO/IEC 17025,
1999 and ISO 9001:2008.
This manual has been prepared to define the quality system, establish responsibilities of the
personnel affected by the system, and to provide general procedures for all activities
comprising the quality system. In addition, this manual is utilized for the purpose of
informing our customers of the quality system, and what specific controls are implemented
to assure service quality.
This manual will be revised as necessary to reflect the quality system currently in use. It is
issued on a controlled copy basis to all internal functions affected by the quality system and
on an uncontrolled copy basis to customers and suppliers; although, it can be issued to
customers on a controlled copy basis upon customer request.
SAMEER S PATWA
CEO
QUALITY POLICY:
We at Accurate Analysers Pvt. Ltd. are committed to protect the environment by providing
Solutions to customers in the area of environmental monitoring and legal requirements and
There by striving to provide better environment to the society. We are committed to
continual improvement of processes & services to achieve Ongoing customer satisfaction. It
is therefore our policy to:
Consistently provide quality testing services that conform to customer and regulatory
requirements.
Ensure that all personnel are competent and qualified for the tasks they perform, and
that all personnel familiarize themselves with quality system documentation in order to
implement the policies and procedures in their work.
Professionally and effectively perform testing services to produce accurate and precise
results.
Consistently comply with ISO 17025 to ensure quality testing services, and to continually
improve the effectiveness of the Quality Management System.
It is Accurate Analysers goal to encourage active participation of all employees in quality
planning and continual improvement efforts to meet all quality, service and cost objective
QUALITY OBJECTIVE
To improve the response time < 24 Hrs.
To improve the delivery process 100 %.
To ensure Error free report.
To achieve Customer Satisfaction > 80%
Training related to technical topics ,1Hrs/per person/Month
SAMEER S PATWA
CEO
4.1.1 Accurate Analysers Pvt. Ltd (AAPL) is a registered company and holds legal
responsibility for its operation.
4.1.2 AAPL is a privately held company, not part of any other company or
organization.
4.1.3. AAPL is organized to operate in accordance with the requirements of ISO/IEC
17025, whether carrying out work in its permanent facilities or on location, at
customer sites.
4.1.4 ACCURATE ANALYSERS PVT. LTD. Company is not part of an organization
performing activities other than testing and/or calibration; therefore, there is no
potential conflict of interest amongst its personnel.
ORGANIZATION STRUCTURE
ACCURATE ANALYSERS PVT. LTD.
CEO
LAB IN -CHARGE
FIELD ASSISTANCE
(Site Monitoring/Sample
Collection)
4.2.1 In the absence of the Lab In charge and/or CEO, the Chief Chemist, will assume
these duties.
4.2.2 In the absence of the Chief Chemist, the Quality Chemist will assume the duties of
the Chief Chemist.
4.2.3 In the absence of the Lab Chemist -Water, the Chief Chemist will perform laboratory
Activities.
4.2.4 In the absence of the Lab Chemist -Air, the Quality Chemist will perform laboratory
Activities.
4.2.5The organization of ACCURATE ANALYSERS PVT. LTD. Company is illustrated
Below:
The organizational responsibilities of ACCURATE ANALYSERS PVT. LTD. personnel are
illustrated below:
Responsible for:
Define the sequence & interaction between process
Define quality policy & objective
Define responsibility & authority
Conducting MRM
Provision resources
Technical training management
Interfacing with the Lab In charge & Chief Chemist on test reports and certifications
Contract review-New product
Infrastructure planning
Planning of work environment
Lab In Charge
Responsible for:
Oversight of laboratory testing methods and equipment selection to meet ISO 17025
requirements
Order Acceptance
Ensuring that testing complies with relevant standards
Development and validation of new or modified test methods
Evaluation of test results and data
Establishing work environment.
Internal communication
CA & PA
Chief Chemist
Responsible for:
Quality Chemist
Responsible for:
Promoting quality awareness throughout the organization
Ensuring the effectiveness and integrity of the ISO 17025 compliant quality
management system
Ensuring a high level of customer satisfaction is consistently achieved
Appointing qualified management personnel to key positions
Marketing and sales including contract negotiation
Supporting operations with regard to maintenance, allocation, and procurement of
test equipment and lab supplies
Preparing facilities and documentation for customer testing
Leading test failure analysis and reporting activities
Maintaining overall 5 S within the laboratory & office area
Responsible for:
Assisting the Chief chemist to meet the testing schedule for water & waste water
samples
Carry out actual testing of water & waste water samples in laboratory as per ISO
17025 standard SOP
Prepare analysis datasheets
Carrying out repetitive test of samples for ensuring accuracy
Assisting the Chief chemist Maintain laboratory chemicals and glass ware stock
Assist Chief Chemist & Quality Chemist to develop and maintain ISO 17025
documentation & procedural changes if any
Maintaining overall 5 S within the laboratory area
Responsible for:
Assisting the Chief chemist to meet the testing schedule for Air samples
Carry out actual testing of Air Monitoring at site as per ISO 17025 standard SOP and
do test in laboratory
Prepare analysis datasheets
Carrying out repetitive test of samples for ensuring accuracy
Assist Chief Chemist & Quality Chemist to develop and maintain ISO 17025
documentation & procedural changes if any
Maintaining overall 5 S within the laboratory area & site.
FIELD ASSISTANT
Responsible for
ACCOUNTANT
Responsible for
4.2.1.1 The Quality Manual is the principal document that defines the quality
system at ACCURATE ANALYSERS PVT. LTD. Company.
4.3.1.3 The control status of QMS documents shall be identified by “Controlled Copy” stamp
Stamped in red.
4.3.1.4 Whenever the QMS document sections are revised, the revision number of the
section shall be incremented by 1. “00”indicates no revision.
4.3.1.5 The revision record shall be approved by MD for quality system manual.
4.3.1.6 The Obsolete copy maintained for the reference purpose is identified as “Obsolete
Document ’’.
1. Indian Standard
2. Acts
4.3.2.2 The list of such external standard is maintained (L/02). The Indian standard revision
status is reviewed every year and the list of updated.
4.3.3.2 The master copy of Sop is identified by “ORIGNAL” stamp, Stamped in red.
4.3.3.4The control status of QMS documents shall be identified by “Controlled Copy” stamp,
Stamped in red at the back side.
4.3.3.5 Whenever QMS document section are revised, the revision number of the section
shall be incremented by 1. “0”indicates no revision.
4.3.3.6 The revision Details shall be entered in the revision record. The lab In charge
ensures that the old copy is replaced with the revised copy.
4.3.4.1 Each page of list & plans is reviewed and approved by Lab incharge.
4.3.4.3 The control status of the list & plans shall be indicated by “CONTROLLED
COPY” stamp stamped in red.
4.3.4.4. Whenever the list & plans are revised, the revision number shall be incremented by
1. “00”indicates no revision.
4.3.4.5 .The revision Details shall be entered in the revision record. The lab In charge
ensures that the old copy is replaced with the revised copy.
4.4.1 Contract/order review is an integral part of the quality system at ACCURATE ANALYSERS
PVT. LTD. Company. All contracts/orders are reviewed and accepted only if the
requirements are clear and understood, and the company has the capability and capacity to
assure full customer expectations.
4.4.3 Communications are maintained with the client from request/quote through commencement
of work. This includes informing the client of any deviation from the contract.
4.4.4 The process for contract review is further defined in the Contract Review Procedure.
4.5.1 Subcontracting of Water samples shall be done for cross checks for ensuring
accuracy of test & during equipment failure.
4.5.2 All equipments shall be calibrated as per schedule from NABL approved Calibration
laboratories only.
4.6.1.1 All chemicals required for the testing is purchased from the approved suppliers .Any out
Sourcing activity such as calibration is carried out by approved supplier.
4.6.1.2 Suppliers who are supplying as on December 2011 are approved suppliers .A list of
Approved suppliers (L/01) are maintained. After this period, any supplier to be added in the
Approved supplier list will undergo the supplier selection procedure as mentioned in 4.1.3
& 4.1.4
4.6.1.3 The Supplier Registration Form (F/02) is given to the identified Supplier for Filling up.
Based on the information collected, the Director shall approve the Supplier.
For chemical suppliers, after approval, & after acceptance of the first lot, the
Supplier is added in the approved supplier List (L/01).
4.6.2.1 The performance of the supplier is monitored (F/03) using following Parameters every 6
months.
Quality - 40 points
Delivery - 40 points
Responsiveness - 20 Points
4.6.2.2 The re evaluation of the supplier shall be carried out under following Circumstances:
4.6.3 Purchasing
4.6.3.1 Whenever a chemical is required, a Purchase Requisition (F/04) is prepared .On approval
of the Purchase Requisition; the Supplier is informed verbally about the requirement.
4.6.4.1 On receipt of the chemical, the chemical shall be verified for the quantity as mentioned in
the delivery Challan & a Goods Received cum Inspection Report (GRIR) (F/05) is
prepared
4.6.4.2 The received chemicals shall be inspected as per SOP .The inspection details are written
in GRIR.
4.7.1.1 The requirement for testing is received from the customer in the form of purchase order
/verbal order.
4.7.1.2 All the order received including that of received verbally is entered in Order register
(REG /01)
Any ambiguities are resolved before taking for testing .All such reviewed orders are signed by Lab
In charge as token of acceptance .
4.7.2.1The customer satisfaction Survey is carried out once in a year by circulating the customer
Satisfaction survey report (F/01) to the selected customers.
4.7.2.2 The survey results are analysed & the corrective & preventive actions are initiated.
4.8 Complaints
4.8.1 The customer complaint is registered in the customer complaint register (REG/02).The
Complaint is analyzed & the corrective action is initiated.
4.8.3 The effectiveness of the corrective action will be verified after 3 months.
4.9.2 The policy and procedures shall ensure that nonconforming work or problems that do not
conform to requirements are identified and managed, to prevent unintended use or delivery.
This procedure ensures that non-conforming work or problems are corrected, where
applicable, and subject to verification after correction to demonstrate conformity. Where
required by the contract, the proposed rectification of non-conforming work or problems is
reported for concession to the customer, the end user, regulatory body, or other applicable
authority.
4.9.3 Identification of nonconforming work or problems with the quality system or with testing
and/or calibration activities can occur at various points within the quality system, and
technical operations such as customer complaints, quality control, instrument calibration,
checking of consumable materials, staff observations or supervision, test report and
calibration certificate checking, management reviews, and internal or external audits.
4.9.4 Where the evaluation indicates that the nonconforming work could recur or that there is
doubt about the compliance of ACCURATE ANALYSERS PVT. LTD. Company operations
with its own policies and procedures, the corrective actions procedure shall be followed to
identify the root cause(s) of the problem and to eliminate this (these) cause(s).
The process for nonconforming testing and/or calibration work is further defined in the
Control of Nonconforming Testing or Calibration Work Procedure.
4.10 Improvements
4.10.2 The laboratory ensures continually improving the effectiveness of its management
System through the use of the Quality Policy, Quality Objective, Audit Results, Analysis of
Data Corrective and Preventive Actions and Management Reviews.
4.10.3 A register is prepared to Note all Such Continuously Improved Projects & record
Maintained in (REG-06)
4.10.2 The top non-conformities shall be identified & the corrective action shall be initiated.
4.10.3 The corrective action initiated shall be entered in the Corrective Action report (F-22).
4.14.4 Based on the non –conformity, the corrective / preventive action shall be decided.
1. Deviation.
2. Audit Report.
3. Customer complaint.
4.11.2 The potential non-conformity shall be identified from the above report & the Preventive
action shall be initiated.
4.11.3 The preventive action initiated shall be entered in the Preventive Action report (F/23).
4.11.4 If the preventive action requires change in the specification of the component, then the prior
permission shall be obtained from the customer before the implementation.
4.11.5 The effectiveness of the preventive action implemented shall be verified after 3 months.
4.13.1 General
4.13.1.1 Laboratory believes in factual data, information and record for any discussion or
analysis.
Laboratory identifies Quality Record as indicated of implementation of Ewq1
ISO /IEC 17025:2005.
Laboratory lays emphasis of using these records for finding opportunity for
improvement and analysis.
Various records of Laboratory quality system are identified through various procedures
and work instructions. These quality records are maintained to demonstrate
conformance to specified requirements and the effective functioning of the quality
system as per procedure. Quality records also includes report from internal audit and
MRM, corrective and preventive action.
4.13.1.2 The list of quality records specifies the description of record, format No., method of
indexing, location of records, retention period .
The indexing could be date wise, alphabetical, customer wise, number wise etc.
4.13.2.1 The laboratory retains records of original observation wherever necessary and
adequate, derived data, calibration record and copy of each calibration certificates in
soft copy for the period of one calendar year.
4.13.2.2 It is practice of the inspectors that observation, data and calculations are recorded at
the time they are made and are identifiable to the specific task.
4.13.2.3 When mistake occurs in records each mistake is crossed out but not erased and correct
Value enters alongside. Person making correction signs such alterations.
4.14.2 During the internal audit, the audit observation is entered in the audit observation sheet
(F/15).Whenever a deviation from the laid down requirement of the company / ISO
17025 standards is observed, the auditor shall record this factual observation in the non-
Conformity report (F/16),
4.14.4 based on the non –conformity, the corrective /preventive action shall be decided.
4.14.5 The corrective action shall be verified on the date agreed .The auditor/ MR shall close the
NCR, after verification of the corrective action .All these non-conformities & corrective
Action taken shall be discussed & recorded in the management review meeting (F/17)
4.14.6 The NCR analysis (F/18) is carried out which is used for identifying the status & importance
Of activity & to carry out the internal audit.
4.14.7 A follow up audit is conducted during the next internal audit to verify the suitability &
Effectiveness of the corrective & preventive action taken.
4.15.2 As a minimum following point will be discussed in the management review meeting
4.15.3 The output of the management review process will be the minutes of meeting (F-19) which
Indicate
5.1.1 ACCURATE ANALYSERS PVT. LTD. Company recognizes that many factors
determine the correctness and reliability of the tests and/or calibration performed by a
laboratory. These factors include contributions from: human factors (5.2),
accommodation and environmental conditions (5.3), test and calibration methods and
method validation (5.4), equipment (5.5), measurement traceability (5.6), and
handling of test and calibration items (5.8).
5.1.2 The extent to which the factors contribute to the total uncertainty of measurement
differs considerably between (types of) tests and between (types of) calibrations.
ACCURATE ANALYSERS PVT. LTD. Company takes into account these factors in
developing test and calibration methods and procedures, in the training and
qualification of personnel, and in the selection and calibration of the equipment it
uses.
5.2 Personnel
PARAMETER LABORATORY
5.4 ?????????????
5.4.1 Validation of methods
5.4.1.1 All standard and non-standard test methods and procedures are validated to
Ensure that such methods and procedures are fit for their intended use and are
Relevant to the requirements of ISO/IEC 17025 Clause 5.4.5 as well as the client.
5.4.1.2 The results of such validation are recorded together with the procedure utilized and
Any other relevant information. The record states whether the method or procedure
is fit for the intended use.
5.4.2.1 The uncertainty of calibration results are calculated and documented in accordance
With the requirements of ISO/IEC 17025 Clause 5.4.6.
5.4.2.2 Documented procedures detail the methods used for estimating uncertainty of
Measurement and include all uncertainty components, which are of importance in
the given situation.
5.4.2.3 The data relevant to a particular test is presented on the test certificate or test
Report.
5.5 Equipment
5.5.1 The laboratory is furnished with all items required for measurement and calibration as
Mentioned in Master List of Instrument and Equipment i.e. (F/14). All items
As per Master List are required to carry out calibration as per requirement
Which ensures all requirements of ISO/IEC 17025:2005 are met.
5.5.2 Equipment’s are authorized to use only by laboratory personnel’s. The instruction manual/
Maintenance manual are made available whenever required by laboratory personnel.
5.5.3 All equipment and instrument are identified uniquely.
5.5.4 The laboratory is having the procedure for safe handling, transport, storage, use of
measuring equipment to ensure proper functioning and in order to prevent deterioration.
5.5.5 The equipment or instrument identified as defective or out of specification are taken
out of service and isolated from use by identifying “NOT IN USE” sticker. The equipment
or instrument is not put into use unless it recent calibration results shows O.K.
5.5.6 All equipment’s under the control of laboratory are identified/labeled by calibration sticker
Mentioning code number (identification number), last calibration date, due date of the
calibration and calibration .When equipment / instrument goes out of direct control of
laboratory, the laboratory Ensures that they are not put into use unless they are calibrated
and working satisfactory.
5.5.7 Intermediate checks are needed to maintain confidence in the calibration status of
Equipment.
5.5.8 Wherever calibration gives rise to a set of correction factor, the laboratory procedure (F/14)
ensures that copies are correctly updated.
5.5.9 Calibration equipment, including hardware are safeguarded by restricting the access and
handing.
Sr Instrument Calibratio Instrument Least Accepta Range Frequ Date of Due date
No Name n of item Identificatio count nce ency Calibratio of
installed n /make Criteria n Calibratio
in n
Instrume
nt
1 PH meter pH meter Systronic 0.01 ± 1.02 0 to 14 Yearly 13/11/2011 12/11/2012
along with
Electrode
2 Weighing Balance DHONA -200D 0.1 mg ± 1 mg 0.1 -200 Yearly 21/09/2011 20/09/2012
Balance mg
0C
3 BOD Temperatur Instru. & 0.1 ± 0.10C 0-60 0C Yearly 13/11/2011 12/11/2012
Incubator e Equipment
Controller consortium
Temperatur Instru. & -- ± 0. 2 0C 0-60 0C Yearly 13/11/2011 12/11/2012
e sensor Equipment
consortium
Sr Instrument Calibration Instrument Leas Acceptance Range Freque Date of Due date of
No Name of item Identificati t Criteria ncy Calibratio Calibration
installed in on /make coun n
Instrument t
9 Stack Particulate Polltech 0.1 ±2% 0-60 Yearly 13/12/2011 12/12/2012
monitoring Sampling Instruments lpm lpm
Kit Flow meter
Gaseous Polltech 0.01 ±2% 0-6 lpm Yearly 13/12/2011 12/12/2012
Sampling Instruments lpm
Flow meter
Dry Gas Polltech 0.000 ±2% -- Yearly 13/12/2011 12/12/2012
Meter Instruments 1 lpm
Sr Instrument Calibration Instrument Leas Acceptance Range Freque Date of Due date of
No Name of item Identificati t Criteria ncy Calibratio Calibration
installed in on /make coun n
Instrument t
12 Handy Rotameter Spectralab 0.5 –5 - 0.5 –5 Yearly 13/12/2011 12/12/2012
Sampler Lpm Lpm
13 Ambient 1)Flow Meter Polltech ± 0.5 ± 1% 13.5 - Yearly 30/08/2011 29/08/2012
Particulate 19.9
Fine Dust Instruments lpm
Matter
Sampler 2)Absolute Model PEM- 400 ± 0.5 % 400-800 Yearly 30/08/2011 29/08/2012
Barametric + 0.5 %
ADS 2.5 mm
Pressure
3)Ambeint µ/10 µ 20 0C ± 1 0C 20.4- Yearly 30/08/2011 29/08/2012
Temprature Sr No. 98.7 0C
Mesurement +
10510 1 0C
4)Flow Meter 0.3 + 0.3-3.0 Yearly 30/08/2011 29/08/2012
Gaseous 8% LPM +
LPM
8%
5) Filter 20 0C ± 1 0C 20.4 - Yearly 30/08/2011 29/08/2012
Temprature 98.7
14 COD Digital Temp Spectralab 0.1 0C ± 1 0C 0 -200 Yearly 02/09/2011 01/09/2012
0C
Indicator
digester
5.7 Sampling:
5.7.1 Sampling is done according to sampling SOP of laboratory. Monthly sampling plan in
Prepared according to annual purchase order & inquiries of customer.
5.7.2 The Sample received from the customer or sample collected from the site the planning for
the testing is carried out according to purchase order & requirement of customer.
5.7.3 The sample collected is identified by the Tag & information about the sample is entered in
the sample collection report (F/06).
5.7.4 The Sample details are entered in the sample inward register (REG-03).
5.7.5 The Lab in charge shall study customer’s requirement and determine the testing to be
carried out. The relevant tests to be carried out are marked on the sample testing
datasheet. (F/07) & handed over to the lab chemist for testing
The testing is carried out according to the Standard Operating Procedures (SOP)
a) Title
b) Name and address of laboratory and location where the tests were carried out.
c) Unique identification of the test report (such as serial number) and on each page an
identification in order to ensure that the page is recognized as a part of the test report
and a clear identification of the end of the test report ;
d) Name and address of the client placing the order;
e) Identification of the method used;
f) Description of, the condition of, and unambiguous identification of the item(s) tested.
g) Date of receipt of test and date(s) of performance of the test reference to sampling
procedures used by the laboratory or other bodies where these are relevant to the
validity or application of the results
h) Test results with units of measurement;
i) The name(s), function(s) and signature(s) or equivalent identification of person(s)
authorizing the test report ;
j) Where relevant, a statement to the effect that the results relate only to the items
tested ;
k) A statement specifying that the test report shall not be reproduced, except in full,
without written approval of the laboratory;
l) Page number and total number of pages
Cross-References:
5.10.1 General
The result of each testing is reported by the laboratory in prescribed format accurately,
clearly, unambiguously and objectively. It contents all information requested by customer
and specified in ISO 17025:2005 standard.
The results of each test or series of tests or carried out by the laboratory are reported
accurately, clearly, unambiguously, and objectively, and in accordance with any specific
instructions in the test methods. The results are normally reported in a test report include all
the information requested by the client and necessary for the interpretation of the test all
information required by the method used.
The observations/findings are noted down in the Calculation sheet (F/08-F/011) the test
report is signed by lab in charge
ACCURATE
Sr.NO EQUIPMENT NAME CHECKLIST NO. FREQUENCY
CODE NO.
F/13-10 Daily
10. AA/WB-01 Weighing Balance
F/13-11 Weekly
11. AA/OVEN-01 Oven
F/13-12 Daily
12. AA/FUR-01 Furnace
F/13-13 Daily
13. AA/PH-01 pH Meter
F/13-14 Weekly
14. AA/COD-01 COD Digester
F/13-15 Weekly
15. AA/HP-01 Hot Plat
F/13-16 Weekly
16. AA/HMA-01 Heating Mental Assembly
Sr. Accurate Name of Part/Item Least Range & Date of Calibratio Certificate
No Code No. Equipme calibrated Count accuracy last n due on * No.
nt calibration
07 AA/DSLM-01 Digital Sound Noise Sound 0.1 db 30-130 dB 21/09/2011 20/09/2012 Shri Samrath
Level Meter Pressure + 2 dB Instrumentation
08 AA/DLM-01 Digital Light Illuminance 1 Luc 1 to 50000 13/11/2011 12/11/2012 Shri Samrath
Meter unit + 5% Instrumentation
09 AA/BOD-01 B.O.D 3) Temperature 0.1 0C 0 to 60 0C 13/11/2011 12/11/2012 Shri Samrath
Incubator Controller + 0.10C Instrumentation
4) Temperature - 0 to 60 0C 13/11/2011 12/11/2012 Shri Samrath
Sensor + 0.20C Instrumentation
10 AA/WB-01 Weighing - 0.1 mg 0-200 GM 21/09/2011 20/09/2012 Shri Samrath
Balance + 1 mg Instrumentation
11 AA/OVEN-01 Temperature 10 0C 0-300 0C 13/11/2011 12/11/2012 Shri Samrath
Oven Thermostat + 3 0C Instrumentation
TRAINING RECORD
ACTIVITY TO BE TRAINED MONTHS
APR MAY JUN JUL AUG SEPT OCT NOV DEC JAN FEB MAR
Organization, Quality System & Document * *
Control
Handling of Sample * *
Uncertainty Calculation * *
2.4 Error free report Complaint handling SOP to be Chief Chemist March 2012
Total 12 customer complaint received prepared & Complaint register to be Ujwala Sapkale
opened. Complaints to be NIL with
respect to Error free Report.
2.5 Customer satisfaction survey & its Frequency Customer satisfaction survey is Chief Chemist June 2012
conducted once in year , It is decided Ujwala Sapkale
to increase the said frequency to six
monthly.
2.6 Training related to technical topics Currently 1 Hrs /per person /Month is Mr. Sameer Patwa Year 2012-2013
followed & to be continued
3.0 Internal quality system audit ( Major non conformities )
3.1 Minor NCR raised during the internal audit
Conducted on 15/02/2012
Sample Testing Data Sheet –format No. not Data sheet amended & Format No to QC - Rupali February 2012
given - Clause 5.7 of quality manual be given , & next lot of data sheet Bramanhankar
Number to be in printed form.
Customer Name not written in Format F-06 – Document update, training to be Rupali Bramanhankar February 2012
Clause 5.7 of quality manual. imparted to the person collecting the
samples.
Periodic Review & Monitoring Ujwala Sapkale On Going/
Monthly