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    Level 2-5 (Production Associates) : Objectives Measurement Weight 5 4

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    Araceli Gloria-Francisco
    The document outlines performance objectives and measurements for Level 2-5 Production Associates and Level 6-7 Team Leads. For associates, key metrics include client satisfaction, productivity, production, attendance, quality and knowledge. Compliance and manager ratings are also measured. For team leads, objectives center around client satisfaction, team production, adherence to timelines, costs, absenteeism, quality improvements, team quality and knowledge, quality audits and attrition. Compliance courses and talent development are gate criteria for both roles. Performance is evaluated on a 5 to 1 scale.

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    Level 2-5 (Production Associates) : Objectives Measurement Weight 5 4

    Uploaded by

    Araceli Gloria-Francisco
    31 views5 pages
    The document outlines performance objectives and measurements for Level 2-5 Production Associates and Level 6-7 Team Leads. For associates, key metrics include client satisfaction, productivity, production, attendance, quality and knowledge. Compliance and manager ratings are also measured. For team leads, objectives center around client satisfaction, team production, adherence to timelines, costs, absenteeism, quality improvements, team quality and knowledge, quality audits and attrition. Compliance courses and talent development are gate criteria for both roles. Performance is evaluated on a 5 to 1 scale.

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    The document outlines performance objectives and measurements for Level 2-5 Production Associates and Level 6-7 Team Leads. For associates, key metrics include client satisfaction, productivity, production, attendance, quality and knowledge. Compliance and manager ratings are also measured. For team leads, objectives center around client satisfaction, team production, adherence to timelines, costs, absenteeism, quality improvements, team quality and knowledge, quality audits and attrition. Compliance courses and talent development are gate criteria for both roles. Performance is evaluated on a 5 to 1 scale.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    31 views5 pages

    Level 2-5 (Production Associates) : Objectives Measurement Weight 5 4

    Uploaded by

    Araceli Gloria-Francisco
    The document outlines performance objectives and measurements for Level 2-5 Production Associates and Level 6-7 Team Leads. For associates, key metrics include client satisfaction, productivity, production, attendance, quality and knowledge. Compliance and manager ratings are also measured. For team leads, objectives center around client satisfaction, team production, adherence to timelines, costs, absenteeism, quality improvements, team quality and knowledge, quality audits and attrition. Compliance courses and talent development are gate criteria for both roles. Performance is evaluated on a 5 to 1 scale.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 5

    Level 2-5 (Production Associates)

    Objectives Measurement Weight 5 4

    Client Satisfaction

    Productivity- per day 100% 20% >=105% >=100%

    Production 100% 20% >=105% >=100%

    Total Delivery Cost

    Attendance 95% 15% >99% >=96%

    Deliver Quality

    Knowledge 85% 10% >95% >=90%

    Quality- Internal 97% 25% >=99% >=97%

    Labor Management

    Compliance - SAP, Schedule adherance, Manager rating 100% >=98%


    Online tests
    10%
    Integrity, Professionalism, Team Work, Manager rating
    Flexibility,Ownership,Tardiness

    Talent

    Global and client specific compliance Gate 100%


    courses (CATALYST + EDU COURSES)

    Total Weight 100%


    3 2 1

    >=95% >=85% <85% Latency


    >=95% >=85% <85% Conifer Downtime

    >=95% >=90% <90%

    >=80% >=70% <70% Only first take result

    >=95% >=90% <90% QC - audits

    >=95% >=90% <90%

    QC,

    < 100%
    r Downtime

    rst take result

    We need a grid
    Level 6 & 7 (Team Lead)
    Objectives Measurement Weight 5 4

    Client Satisfaction

    Team Production 100% 25% >=105% >=100%

    Adherance to TAT 15%

    Total Delivery Cost

    Team Absenteeism 5.0% 10% <=5 >5<=7.5

    Deliver Quality

    Kaizen/Customer Value Adds 1 5% 4 3

    Team Quality 97% 15% >=99% >=98%

    Team Knowledge 80% 5% >95% >=90%

    # of Quality Audits >100% >99.5% to <=100%

    Labor Management
    Compliance - SAP, Schedule adherance, Online Manager rating
    tests
    Attrition 70% 15% <=60 >60<=70
    Integrity, Professionalism, Team Work, Manager rating 10%
    Flexibility,Ownership
    Talent
    Global and client specific compliance courses
    (CATALYST + EDU COURSES), Talent Gate 100%
    Development courses
    Total Weight 100%
    3 2 1

    >=95% >=85% <85%

    >7.5<=10 >10

    2 1 0

    >=97 >=96% >=95%

    >=80% >=70% <70%

    99% to <=99.5% 98% to <99% <98% Parking Lot ??

    >70<=75 >75<=80 >80 Planned Attrition

    < 100%

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