Transaction Dispute Written Claim

CUSTOMER STATEMENT OF DISPUTED TRANSACTION
Please complete only ONE of the sections below. Use a separate form or additional pages to document each dispute. Once
completed, please send this form and any supporting documentation to assist in the investigation to the following:
Mail to: Member Services

P.O. Box 417
San Francisco, CA 94104-0417
Fax to: 415-449-3446
Email to: [email protected]
If you have any questions, please contact [email protected] or 1-844-244-6363.
Your Name: ______________________________________________________________________________________________

Account #: _______________________________________________________________________________________________
Amount: $_______________________________________________________________________________________________
Transaction Date: _________________________________________________________________________________________
Post Date: _______________________________________________________________________________________________
Reference Number (if available): _____________________________________________________________________________
Transaction Description: ___________________________________________________________________________________
Please complete only ONE of the sections below.
☐ SECTION 1: TRANSACTION NOT AUTHORIZED
I certify that the charge(s) listed above was (were) not made by me nor a person authorized by me to use my card. I did not receive any
goods or services from this transaction nor did any person authorized by me.
1. My card was (Select one):

☐ IN MY POSSESSION ☐ NOT RECEIVED ☐ LOST ☐ STOLEN
(If applicable) What day was your card lost or stolen?_________________________________________________________
2. Do you know who made these transactions? (Select one):

☐NO ☐YES (If Yes, complete the following)
Who do you think made or authorized these transactions? _____________________________________________________
What is your relationship to this person? ____________________________________________________________________
3. Have you given permission to anyone to use your card? (Select one):
☐ NO ☐ YES (If Yes, complete the following)
Name: _________________________________________________ Relationship: __________________________________
4. When was the last time you used your card?

Date/Time: _____________________________________________ Amount: $_____________________________________
Merchant Name or ATM Location: _________________________________________________________________________
5. Where do you normally store your card? ____________________________________________________________________
6. Where do you normally store your PIN? _____________________________________________________________________
7. Please list other items that were lost or stolen, including your mobile phone or any additional cards (if applicable):_________
_____________________________________________________________________________________________________
8. Have you filed a police report? (Select one)

☐ NO ☐ YES (If Yes, complete the following)
District/Officer name: ___________________________________________________
Report number: _________________________________________ Suspect name: _________________________________
Page 1 of 2
CUSTOMER STATEMENT OF DISPUTED TRANSACTION
☐ SECTION 2: ATM – CASH NOT RECEIVED
I requested $ ________________________ from the ATM however I received $ ________________________.

I am disputing the amount of $ ________________________ as this amount was not received.
☐ SECTION 3: INCORRECT TRANSACTION AMOUNT
The dollar amount of the transaction was increased from $ ________________________ to $ ________________________.
I am enclosing a copy of my debit card sales receipt, which reflects the correct dollar amount.
☐ SECTION 4: CANCELLED TRANSACTION
I dispute the entire charge or a portion of it in the amount of $ ________________________. I contacted the merchant on
______________________ (date), but no credit has been applied to my account. I received the following confirmation number when I
cancelled the service: _________________________________.
☐ SECTION 5: RETURNED OR DEFECTIVE MERCHANDISE
All or part of the shipped or delivered merchandise was defective or damaged when I received it. I returned the merchandise on
_______________________________ (date), but I have not yet received a credit. The tracking number for this shipment is:
___________________________________. I contacted the merchant on _______________________________ (date) and received the
following response: ____________________________________________________________________________________.
I am enclosing a detailed statement describing the defects of the merchandise and am enclosing a copy of my proof of return list of the
merchandise received, the items returned, and the cost of each item.
☐ SECTION 6: DUPLICATE TRANSACTION
The above transaction is a duplicate of an authorized transaction that took place on ________________________ (date). The reference
number for the authorized transaction is: ________________________.
☐ SECTION 7: PAID FOR GOODS BY OTHER MEANS
I made the above transaction, but paid for it by ______________________________________ (list form of payment used: cash, another
debit or credit card, etc). I am enclosing a copy of the receipt showing the correct form of payment.
☐ SECTION 8: NON-RECEIPT OF GOODS OR SERVICES
I have never received the merchandise. I expected to receive it during the week of ________________________ (date). I contacted the
merchant on ________________________ (date), and received the following response: _______________________________________
_____________________________________________________________________________________________________________.
☐ SECTION 9: OTHER (not classified above)
Please describe the situation and provide any information that would be helpful to the investigation:
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
Cardholder signature: ____________________________________________________ Date: ___________________________

Contact number (during the hours of 8am-5pm CST): ___________________________________________________________
Page 2 of 2

Transaction Dispute Written Claim

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CUSTOMER STATEMENT OF DISPUTED TRANSACTION

Mail to: Member Services

If you have any questions, please contact [email protected] or 1-844-244-6363.

Your Name: ______________________________________________________________________________________________

Please complete only ONE of the sections below.

☐ SECTION 1: TRANSACTION NOT AUTHORIZED

1. My card was (Select one):

2. Do you know who made these transactions? (Select one):

4. When was the last time you used your card?

5. Where do you normally store your card? ____________________________________________________________________

6. Where do you normally store your PIN? _____________________________________________________________________

8. Have you filed a police report? (Select one)

☐ SECTION 2: ATM – CASH NOT RECEIVED

I requested $ ________________________ from the ATM however I received $ ________________________.

☐ SECTION 3: INCORRECT TRANSACTION AMOUNT

☐ SECTION 4: CANCELLED TRANSACTION

☐ SECTION 5: RETURNED OR DEFECTIVE MERCHANDISE

☐ SECTION 6: DUPLICATE TRANSACTION

☐ SECTION 7: PAID FOR GOODS BY OTHER MEANS

☐ SECTION 8: NON-RECEIPT OF GOODS OR SERVICES

☐ SECTION 9: OTHER (not classified above)

Cardholder signature: ____________________________________________________ Date: ___________________________

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I requested $ from the ATM however I received $ .

Cardholder signature: __________________________ Date: _