Copier Bulletin: TSB-1710 Rev.

02
Date: 04/23/2019
Page: 1 of 10
Overview

Models: e-STUDIO306LP, e-STUDIO407CS Series, e-STUDIO506 Series,

e-STUDIO507 Series e-STUDIO527S Series, e-STUDIO856 Series,
e-STUDIO857 Series, e-STUDIO2050C Series, e-STUDIO2550C
Series, e-STUDIO4540C Series, e-STUDIO5055C Series,
e-STUDIO6550C Series and e-STUDIO6570C Series

Subject: HDD Replacement Tool Instructions

Overview
The HDD Replacement Tool is provided to transfer machine HDD data from an “active working”
HDD to a new HDD prior to replacing the HDD.

Table of Contents
Important Notes ......................................................................................................................... 1
Precautions ................................................................................................................................ 2
Advance Preparation ................................................................................................................. 2
Data Backup Operation.............................................................................................................. 3
Replacement with a New HDD / F/W Installation ....................................................................... 4
Data Restore Operation ............................................................................................................. 5
Post-processing ......................................................................................................................... 6
Additional Information ................................................................................................................ 6
Maximum Data Capacity of the HDD for Each Model Series ..................................................... 6
Procedure if an Error Occurs ..................................................................................................... 7
HDD Data Copy Tool Menu Options .......................................................................................... 7
Estimation of Time to Complete the Backup .............................................................................. 9
Procedure to Confirm the Size of e-Filing Data and the Shared Folder ..................................... 9
Recovery Procedures if an Error Occurs ................................................................................. 10

Important Notes
1. The HDD Replacement Tool can only be used when replacing a Normal HDD (non-secure)
with the Normal HDD (non-secure) or a Security HDD with the Security HDD.

2. It is not possible to transfer HDD data from one MFP to a different MFP. Any attempt to do so
will result with a “Failed to find data” message displayed on the MFP Control Panel.
Copyright-2016 Toshiba America Business Solutions, Inc. (TABS). This publication contains proprietary and confidential
information retained for reference purpose by authorized TABS dealers. Unauthorized use of this information is prohibited.
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TABS makes no express or implied warranty, including implied warranties of merchantability for a particular purpose, with regard
to this technical publication and disclaims any claim arising by reason of the possession or use thereof.
3. The USB to be used with the HDD Replacement Tool must be formatted as FAT32 only.

Precautions
- When this tool is being used, the button to shut down the equipment may not respond. If this
should occur, keep pressing the button for at least 10 seconds. The equipment will shut down
after approx. 10 seconds have passed.

- Be sure not to store other scripts such as a log collection script on the same USB device.

- When the restore has completed, the backup data will be deleted from the USB device.

- Maximum data backup size: HDD 160GB = 30GB / HDD 320GB = 75GB
The backup will fail if the total size of the data for "Backup e-Filing data", "Backup Scan to Local"
and "Backup Scan to URL" has reached 30 GB for the equipment with the 160 GB HDD installed
or 75 GB for the equipment with the 320 GB HDD installed.

- CA certificates, Self-signed certificates and client certificates cannot be backed up and

therefore will be required to be recreated. Refer to “Post-processing”

- Color profile data stored in the MFP will not be include in the HDD back-up process. Therefore,
the color profile data must be imported to the MFP after exchanging the HDD and restoring with
the HDD Replacement Tool.

Advance Preparation
1. Confirm the firmware version of the MFP SYS ROM
Confirm the firmware version of the machines’ SYS ROM is at the minimum required firmware
version according to the table listed below. If it is not, update the machine firmware to the
required minimum version or later.

Model MFP Firmware Requirement

e-STUDIO407CS Series Version 2361 or later
e-STUDIO506 Series Version 2131 or later
e-STUDIO507 Series Version 1261 or later
e-STUDIO527S Series Version 2161 or later
e-STUDIO856 Series Version 2131 or later
e-STUDIO857 Series Version 1261 or later
e-STUDIO2050C Series Version 2171 or later
e-STUDIO2550C Series Version 2171 or later
e-STUDIO4540C Series Version 4131 or later
e-STUDIO5055C Series Version 2171 or later
e-STUDIO6550C Series Version 4131 or later
e-STUDIO6570C Series Version 1261 or later

2. Record the value of code 08-8911 (MFP Security mode)

3. Export all color profiles prior to replacing the HDD (refer to the Top Access Guide).

4. Export all self-signed and client certificates

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5. Prepare the Script file and copy it to the USB root folder. The files can be downloaded
from the "Utilities" tab of the specific machine Product Page on the Tech-To-Go website.

Load the following two files onto the root of the USB device:
- “hdddatacopy_t20.sh”
- “hdddatalist (folder)”

Important Note
Be sure to confirm the file size of the downloaded files are the same as the values listed
in the table below after they have been loaded onto the USB before performing the
backup. A difference of file size could cause a part of the backup data to become invalid.

File name File size

hdddatelist_enc_1.txt 2.66 KB ( 2,734 Bytes )
hdddatelist_enc_2.txt 178 Bytes ( 178 Bytes )
hdddatelist_enc_3.txt 1.62 KB ( 1,669 Bytes )
hdddatelist_enc_4.txt 386 Bytes ( 386 Bytes )
hdddatelist_enc_5.txt 1.35 KB ( 1,388 Bytes )
hdddatelist_enc_6.txt 937 Bytes ( 937 Bytes )
hdddatelist_noenc.txt 37.1 KB ( 38,055 Bytes )

3. Backup the data in the e-Filing and shared folders.

For details regarding the available data for backup, refer to “Maximum Data Capacity of the HDD
for each Model Series” page 6.

To confirm the data size of the e-Filing and shared folders in Top Access, refer to page 8.

Data Backup Operation

1. Power ON the MFP in the 08 mode and log in. Then connect the USB device.

2. The menu screen shown below will appear.

Note:
For information regarding the list of items to be backed-up when selecting 1-4 in the menu
screen above, refer to the table in “Data Copy Tool Menu Options” on page 7.

3. Select the data to backup using the digital keys from 1 to 4 (select/deselect).
• Confirm the size of the e-Filing data, Scan to Local data (shared folder data such as
Scan and Fax) or Scan to URL data.

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 • For a rough estimate of the time required for backing up/restoring data, refer to
“Estimation of time to complete the backup” on page 9.

4. Press the [START] button to begin backing up the selected data to the USB device.

5. When the backup of all data has completed, remove the USB device and press the [ON/OFF]
button to shut down the MFP.

Note:
When the MFP is set to High Security mode (08-8911 set to “3”) or using [Card Authentication],
[User Authentication], [Pin Code Authentication], [Home Directory] or 08-8776 (PIN code login),
backup the data in the SRAM according to the following procedure:

1. Connect the USB device and start the MFP in the 59 mode. Select “1” (Backup SRAM
Data to USB) and press the [START] button.

2. When the backup has completed, press the [ON/OFF] button to shut down the MFP.

If a “Failed to copy data” error should occur, refer to “Recovery Procedures if an Error Occurs”
on page 10 then begin again with step 1 above.

Replacement with a New HDD / F/W Installation

6. Replace the HDD with a same type of new HDD only (security or non-security).

7. Format the new HDD without new key generation.

Caution: Never select “3” (Format HDD) in this mode since the security key is
changed to a new one.

• Start the MFP in the 3C mode.

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 • Select “9” and press the [START] button.

• “Complete” appears.

Note
For additional information regarding the purpose of formatting in 3C-9 mode refer to
“Additional Information” on page 6.

8. Press the [ON/OFF] button to shut down the MFP.

9. Start the MFP in the 49 mode and then connect the USB device. Install (update) the S/W in
the new HDD. For example: (SYSTEM SOFTWARE (HD Data)).

10. After “Complete” appears, remove the USB device and press the [ON/OFF] button to shut
down the MFP.

Data Restore Operation

Important notes prior to performing the Data Restore Operation:

- Confirm the Security mode (08-8911) of the MFP is set to be the same Security mode it
was set to prior to performing the data backup.

- Confirm the firmware version on the replacement HDD is the same firmware version as
the original HDD.

11. When High Security mode is set (08-8911 set to “3”), you must first restore the data in the
SRAM according to the following procedure:

1. Connect the USB device and start the MFP in the 59 mode.

2. Select “2” (Restore SRAM Data from USB) and press the [START] button.

3. When the restoring has completed, press the [ON/OFF] button to shut down the MFP.

12. Start the MPF in the 08 mode and log in.

13. Connect the USB device. (Wait until the “WAIT” message disappears)

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14. The menu screen appears.

15. Select “Restore user data” using digital key “5” and press the [START] button.

(Restoring the backup data from the USB device begins.)

16. When the data restore has completed, “Remove USB. Please shutdown the machine”
message appears.

17. Remove the USB device and press the [ON/OFF] button to shut down the MFP.

Post-processing
Upon completion of the backup process, the following items may need to be reloaded into the
MFP:

1. Deleted CA certificates, self-signed certificates and client certificates may require assistance
from the user/administrator to be created again if necessary. Refer to the MFP Top Access
Guide.

2. Import all color profile data to the MFP that was exported prior performing the backup
necessary.

Additional Information
3C-9 Mode - Format the new HDD without new key generation
This mode is used to format the Security HDD, by using the same security key as the pre-
change HDD. (The security key in the MFP will not be changed. In the 3C-3 mode, a new
security key will be applied.)

This mode is newly added as a countermeasure if backing up of the data has not been
performed before replacing the HDD with a new one. By using this mode, the data of the pre-
change HDD can be backed up since the security key will not be changed.

Maximum Data Capacity of the HDD for Each Model Series

(Total capacity size of e-Filing, Scan to Local (shared folder data such as Scan and Fax), Scan
to URL)

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 HDD size: 160 GB HDD size: 320 GB
– Max. 27 GB –Max. 200 GB (With firmware version 1510 or later)
e-STUDIO4540C Series e-STUDIO456 Series
e-STUDIO6550C Series e-STUDIO306LP
e-STUDIO456 Series e-STUDIO856 Series
e-STUDIO306LP e-STUDIO2550C Series
e-STUDIO856 Series e-STUDIO407CS Series
e-STUDIO527S Series
– Max. 80 GB e-STUDIO5055C Series
e-STUDIO2550C Series e-STUDIO6570C Series
e-STUDIO407CS Series e-STUDIO507 Series
e-STUDIO527S Series

Note
If the size of each data displayed on the Control Panel exceeds the Maximum Data Capacity
amounts listed above, perform the backup by means of another method in TopAccess (refer to
the “Backup method other than using the Replacement Tool” column in the table below under
“HDD Data Copy Tool Menu Options”.

Procedure if an Error Occurs

If a problem such as power failure should occur during any process (F/W update, backup,
installation, restore), reattempt the process by repeating it beginning from the first step of the
related process.

HDD Data Copy Tool Menu Options

Refer to the table below for the list of items to be backed up when selecting options 1 – 4 in the
HDD Data Copy Tool menu list.

Selection Type of data in the HDD Availability of Backup method other

(Number 1-4) backup using the than using the
Replacement Tool Replacement Tool
1. Backup F-code information, Available Export the data in the
basic user data Template registration “Administrator” menu
information, of TopAccess.
Address book data
Department Management Available Export the data in the
data “Administrator” menu of
TopAccess.

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 Selection Type of data in the HDD Availability of Backup method other
(Number 1-4) backup using the than using the
Replacement Tool Replacement Tool
Log data (print, Scan, Fax Available Export the data in the
(Transmission/Reception)), “Administrator” menu of
message log TopAccess. (Import
cannot be performed.)
Role information Available Export Role information
in the TopAccess
menus. [User
Management] / [Export]
Other, Setting, adjustment Available Only supported by the
data Replacement Tool
2. Backup e- e-Filing Image data Available Archive the data in
Filing data “e-Filing” of TopAccess.
Requirement to use Regarding the backup
the tool is judged in Box data, all data
depending on the (selectable by the box)
size. can be backed
up/restored one time by
using the “e-Filing
Backup/Restore Utility”.
3. Backup Scan Shared folder data Available Copy the data to the
to Local data (Scanned data, Saved data client computer via the
of copy/fax transmission) Requirement to use network. (The data that
the tool is judged has been copied to the
depending on the client computer cannot
size. be copied to the shared
folder.)
4. Backup Scan Scan to URL data Available Only supported by the
to URL data Replacement Tool
Requirement to use
the tool is judged
depending on the
size.

Note
The above table includes the description in the Service Manual. Depending on the model, the
total size of the data may exceed the amount allowed for a USB device. When there is not
enough space in the USB device, backup cannot be performed.

Data unavailable to be backed up

Type of data in HDD Availability of backup by the Backup method other than
Replacement Tool using the Replacement Tool
Print waiting data (Copying Not available Finish printing the data after
data and fax reception data the paper supply and the jam
that are waiting to be printed release, etc. (The data cannot
due to the paper run-out and be kept.)
jam, etc.)
Print job (Private print data, Not available If any jobs are left, print them.

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 Type of data in HDD Availability of backup by the Backup method other than
Replacement Tool using the Replacement Tool
schedule print data) (The data cannot be backed
up.)
Fax saved data Not available Print them. (The data cannot
(Confidential/Bulletin board be backed up.)
data)
Registration data for fax Not available The data cannot be backed
transmission (Delayed up.
transmission / recovery
transmission)
Image Log Not available Not supported (just described
this time since this information
has not been given before)

Estimation of Time to Complete the Backup

The following estimation is provided since the CPU performance differs depending on the model.
In this example, the e-STUDIO5055C Series is used for explanation purposes only.

1. F/W update for an old HDD: 6 min.

2. Replacement with a new HDD: 5 to 10 min.
3. New HDD format: 6 min.
4. F/W update for a new HDD: 6 min.
* Other operations such as opening/closing the cover, starting/shutting down the MFP: 8 min.

5. Backup and restore operations for the MFP setting data, address book, etc.: A few minutes
per each operation.

6. Backup and restore operations for the following data:

Image data in e-Filing, data in the shared folder (scanned data and saved copy/fax transmissions
data) and the Scan to URL data - the processing time is determined while considering the
following values as a guideline:

Backup: Approx. 5 min. /1,000MB

Restore: Approx. 4 min. /1,000MB

Procedure to Confirm the Size of e-Filing Data and the Shared Folder
e-Filing: TopAccess => e-Filing => Administration

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Shared folder: TopAccess => Admin Login => Maintenance => Delete Files

Recovery Procedures if an Error Occurs

- If a problem such as a power failure should occur during any process (F/W update, backup,
installation, restore), repeat the procedure beginning with the first step.

- If a “Failed to copy data” error should occur, perform the following steps:

1. Keep the USB connected to the MFP and shut down the MFP by using the power key
on the Control Panel

2. Remove the USB when power is OFF.

3. Power the machine on in 5C mode, and choose “1, Check F/S” then “1,ALL” to check
the condition of all partitions.

4. If an error at step 3 above should occur, perform 5C-2 “2. Recovery F/S” procedure to
repair the partition which has an error.

END

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Revision History
Original Release: 05/26/2016
Revision 01: 01/07/2019 – Removed reference to USB part number 6LJ62208000
Revision 02: 04/23/2019 – Added e-STUDIO6550C Series, e-STUDIO4540C Series,
e-STUDIO506 Series, e-STUDIO856 Series and e-STUDIO306LP

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