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    How To Make A Complaint

    Uploaded by

    Magdaleno Cruz Medina
    The document is a voicemail transcript from a woman complaining about dirty bathrooms at a hospital. She provides her name and contact number and asks them to improve their cleaning services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    How To Make A Complaint

    Uploaded by

    Magdaleno Cruz Medina
    120 views1 page
    The document is a voicemail transcript from a woman complaining about dirty bathrooms at a hospital. She provides her name and contact number and asks them to improve their cleaning services.

    Original Description:

    Inglés

    Original Title

    How to make a complaint

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    © © All Rights Reserved

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    The document is a voicemail transcript from a woman complaining about dirty bathrooms at a hospital. She provides her name and contact number and asks them to improve their cleaning services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    120 views1 page

    How To Make A Complaint

    Uploaded by

    Magdaleno Cruz Medina
    The document is a voicemail transcript from a woman complaining about dirty bathrooms at a hospital. She provides her name and contact number and asks them to improve their cleaning services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    Juicy English.

    com
    Telephone complaint voicemail 1 Date: __________________________________Weather: ____________
    I. Listen to the voicemail and complete the audio script.

    bathroom – Thank - hospital - afternoon – complaint - telephone

    1) Good ____________________.

    My name is Angelica Garcia Aragon.

    2) I have a ____________________to make.

    3) This morning, I was in your ____________________.

    4) I’m sorry to say this, but the ____________________ was dirty.

    I think you should improve the clean service.

    5) Please contact me by my _____________________ number

    5544332100.

    6) ____________________ you.

    Key vocabulary
    Nouns Adjectives Verbs Should – Deber
    Complaint – Queja Background - Antecedente Dirty - Sucio Have – Tener Improve – Mejorar
    Voicemail – Buzón de voz Reason – Razón Make – Hacer Contact – Contactar
    Apology - Disculpa Complaint - Queja Conjunction Say - Decir Thank – Agradecer
    Attitude – Actitud But - Pero Think – Pensar Complain - Quejar
    II. Answer the following questions.
    1. What was the voicemail about?  About an apology  About a hospital  About a bad service

    2. Is the voicemail formal or informal?  Formal (Follow strict rules and a pre-established channel)

     Informal (It’s flexible and easy to understand, e.g. conversation between friends)

    3. How was the girl’s attitude?  Respectful  Aggressive / Rude  Sympathetic  Honest

    4. What was the purpose of the voicemail?  Congratulate  Complain  Ask for help

    III. Rewrite the voicemail according to the parts of the complaint.

    Background
    (Describe the situation)

    Body
    (Motive or Reason for the
    complaint)

    Solution

    Closing

    For more Free Worksheets, PowerPoint presentations and more visit www.juicyenglish.com now!

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