Types of Analytics: What Is Descriptive Analytics?
Types of Analytics: What Is Descriptive Analytics?
Types of Analytics: What Is Descriptive Analytics?
Big data analytics helps a business understand the requirements and preferences of a
customer, so that businesses can increase their customer base and retain the existing ones with
personalized and relevant offerings of their products or services. According to IDC, the big data
and analytics industry is anticipated to grow at a CAGR of 26.4% reaching a value of $41.5
billion by end of 2018. The big data industry is growing at a rapid pace due to various
applications like smart power grid management, sentiment analysis, fraud detection,
personalized offerings, traffic management, etc. across myriad industries. After the
organizations collect big data, the next important step is to get started with analytics. Many
organizations do not know where to begin, what kind of analytics can nurture business growth
and what these different types of analytics mean.
Dr. Michael Wu, chief scientist of San Francisco-based Lithium Technologies describes descriptive
analytics as -“The simplest class of analytics, one that allows you to condense big data into smaller, more
useful nuggets of information.”
Descriptive analytics are based on standard aggregate functions in databases, which just
require knowledge of basic school math. Most of the social analytics are descriptive analytics.
They summarize certain groupings based on simple counts of some events. The number of
followers, likes, posts, fans are mere event counters. These metrics are used for social analytics
like average response time, average number of replies per post, %index, number of page views,
etc. that are the outcome of basic arithmetic operations.
The best example to explain descriptive analytics are the results, that a business gets from the
web server through Google Analytics tools. The outcomes help understand what actually
happened in the past and validate if a promotional campaign was successful or not based on
basic parameters like page views.
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Dr. Michael Wu, chief scientist of San Francisco-based Lithium Technologies said -"The purpose of
predictive analytics is NOT to tell you what will happen in the future. It cannot do that. In fact, no
analytics can do that. Predictive analytics can only forecast what might happen in the future, because all
predictive analytics are probabilistic in nature."
Organizations collect contextual data and relate it with other customer user behaviour datasets
and web server data to get real insights through predictive analytics. Companies can predict
business growth in future if they keep things as they are. Predictive analytics provides better
recommendations and more future looking answers to questions that cannot be answered by BI.
Predictive analytics helps predict the likelihood of a future outcome by using various statistical
and machine learning algorithms but the accuracy of predictions is not 100%, as it is based on
probabilities. To make predictions, algorithms take data and fill in the missing data with best
possible guesses. This data is pooled with historical data present in the CRM systems, POS
Systems, ERP and HR systems to look for data patterns and identify relationships among
various variables in the dataset. Organizations should capitalise on hiring a group of data
scientists in 2016 who can develop statistical and machine learning algorithms to leverage
predictive analytics and design an effective business strategy.
Organizations like Walmart, Amazon and other retailers leverage predictive analytics to identify
trends in sales based on purchase patterns of customers, forecasting customer behaviour,
forecasting inventory levels, predicting what products customers are likely to purchase together
so that they can offer personalized recommendations, predicting the amount of sales at the end
of the quarter or year. The best example where predictive analytics find great application is in
producing the credit score. Credit score helps financial institutions decide the probability of a
customer paying credit bills on time.
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What is Prescriptive Analytics?
Big data might not be a reliable crystal ball for predicting the exact winning lottery numbers but it
definitely can highlight the problems and help a business understand why those problems
occurred. Businesses can use the data-backed and data-found factors to create prescriptions
for the business problems, that lead to realizations and observations.
Prescriptive analytics is the next step of predictive analytics that adds the spice of manipulating
the future. Prescriptive analytics advises on possible outcomes and results in actions that are
likely to maximise key business metrics. It basically uses simulation and optimization to ask
“What should a business do?”
Prescriptive analytics is a combination of data, and various business rules. The data for
prescriptive analytics can be both internal (within the organization) and external (like social
media data).Business rules are preferences, best practices, boundaries and other constraints.
Mathematical models include natural language processing, machine learning, statistics,
operations research, etc.
Prescriptive analytics are comparatively complex in nature and many companies are not yet
using them in day-to-day business activities, as it becomes difficult to manage. Prescriptive
analytics if implemented properly can have a major impact on business growth. Large scale
organizations use prescriptive analytics for scheduling the inventory in the supply chain,
optimizing production, etc. to optimize customer experience.
Aurora Health Care system saved $6 million annually by using prescriptive analytics to reduce
re-admission rates by 10%. Prescriptive analytics can be used in healthcare to enhance drug
development, finding the right patients for clinical trials, etc.
As increasing number of organizations realize that big data is a competitive advantage and they
should ensure that they choose the right kind of data analytics solutions to increase ROI, reduce
operational costs and enhance service quality.