Scribd Logo
Upload

Welcome to Scribd!

  • 67 views

    Sintex Bapl LTD Quality Procedure Manual: Customer Satisfaction Feedback Form

    Uploaded by

    Jitesh Kumar
    This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Sintex Bapl LTD Quality Procedure Manual: Customer Satisfaction Feedback Form

    Uploaded by

    Jitesh Kumar
    67 views1 page
    This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

    Original Description:

    feedback form

    Original Title

    Customer Satisfaction Feedback Form

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    67 views1 page

    Sintex Bapl LTD Quality Procedure Manual: Customer Satisfaction Feedback Form

    Uploaded by

    Jitesh Kumar
    This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 1

    S I N T E X BAPL L T D.

    QUALITY PROCEDURE MANUAL

    CUSTOMER SATISFACTION FEEDBACK FORM


    Name of the Customer Name/s & Designation/s of the contact persons.
    Address of the Customer
    Contact Telephone No/s
    CUSTOMER SATISFACTION RATING ON VARIOUS PARAMETERS.
    Sr. Your rating on our
    Description of the Parameters Remarks
    No. Performance
    1 Answering your telephone calls 10 8 6 4 2
    2 Answering your enquirers promptly
    3 Providing product literature / leaflets, price list for
    Standard Products / Quotations where applicable in
    time to you
    4 Interaction of our Marketing personnel with you
    5 Adherence to your Delivery Schedule
    6 How would you rate our logistics / goods transport
    arrangements provided to you from our Works
    7 How would you rate the Quality of our Products
    supplied to you
    8 How would you rate us on attending to your
    complaints
    9 How would you rate us as compared with our other
    competitors
    10 How do you feel to be associated with us
    TOTAL SCORE:
    1. Note. : Tick ( √ ) any one square as rated by you against each parameter
    2.Legend for Rating Score : 10 : Excellent 8 : Very Good 6 : Good 4 : Satisfactory and 2 : Poor
    DATE SIGNATURE
    EVALUATION OF CUSTOMER SATISFACTION INDEX (CSI)
    (FOR INTERNAL USE BY SINTEX)
    1. TOTAL SCORE AS RATED BY THE CUSTOMER :_______________
    2. CSI RATING OF THE CUSTOMER :_______________
    DATE SIGNATURE

    APPD. BY MR ISSU. NO. 2


    ISSD. BY MR REVN. NO. 0
    EFF.DATE 15-10-2009 PAGE NO. 01 OF 01

    You might also like