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    IKM Nagi

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    Anonymous yfN1u1Xfxn
    The document contains results from customer satisfaction surveys conducted in March, April, and May. It includes tables with ratings data across multiple survey categories. In March, the overall customer satisfaction index value was 71.50 based on a rating of 2.82. In April, the index value was 42 based on a rating of 3.78. In May, the index values were 44 and 62 based on ratings of 2.64 and 3.83.

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    © All Rights Reserved
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    IKM Nagi

    Uploaded by

    Anonymous yfN1u1Xfxn
    16 views4 pages
    The document contains results from customer satisfaction surveys conducted in March, April, and May. It includes tables with ratings data across multiple survey categories. In March, the overall customer satisfaction index value was 71.50 based on a rating of 2.82. In April, the index value was 42 based on a rating of 3.78. In May, the index values were 44 and 62 based on ratings of 2.64 and 3.83.

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    IKM nagi.xlsx

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    The document contains results from customer satisfaction surveys conducted in March, April, and May. It includes tables with ratings data across multiple survey categories. In March, the overall customer satisfaction index value was 71.50 based on a rating of 2.82. In April, the index value was 42 based on a rating of 3.78. In May, the index values were 44 and 62 based on ratings of 2.64 and 3.83.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    16 views4 pages

    IKM Nagi

    Uploaded by

    Anonymous yfN1u1Xfxn
    The document contains results from customer satisfaction surveys conducted in March, April, and May. It includes tables with ratings data across multiple survey categories. In March, the overall customer satisfaction index value was 71.50 based on a rating of 2.82. In April, the index value was 42 based on a rating of 3.78. In May, the index values were 44 and 62 based on ratings of 2.64 and 3.83.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 4

    REKAPAN SURVEY KEPUASAN MASYARAKAT REKAPAN SURVEY KEPUASAN MASYARAKAT REKAPAN SURVEY KEPUASAN MASYAR

    Maret April

    UNSUR 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

    1
    a
    b 2 2 2 2 2
    c 3 3 3 3 3 3 3 3 3 3 3 3 3 3
    d 4 4 4 4 4 4 4 4 4 4 4 4
    2
    a
    b 2 2 2 2 2 2 2 2
    c 3 3 3 3 3 3 3 3
    d 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
    3
    a 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
    b 2 2 2 2 2 2 2 2 2 2 2 2
    c
    d
    4
    a
    b 2 2 2 2 2
    c 3 3 3 3 3 3 3 3 3 3 3 3 3 3
    d 4 4 4 4 4 4 4 4 4 4 4 4
    5
    a
    b 2 2 2 2 2 2 2 2 2 2 2 2 2
    c 3 3 3 3 3 3 3 3 3 3 3 3 3 3
    d 4 4 4 4
    6
    a
    b 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
    c 3 3 3 3 3 3 3 3 3 3 3
    d 4 4 4 4
    7
    a
    b 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
    c 3 3 3 3 3 3 3 3 3
    d
    8
    a 1 1 1 1 1 1 1 1 1 1
    b 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
    c 3 3
    d
    9
    a 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
    b 2 2 2 2 2
    c
    d

    Total 25 22 21 23 22 22 17 17 17 19 22 26 18 24 20 21 22 22 21 22 26 18 18 22 25 17 24 24 23 24 22

    Nilai IKM setelah dikonversi = Nilai Indeks x Nilai Dasar


    = 2,82 x 25
    = 71.50 (C)
    SURVEY KEPUASAN MASYARAKAT

    Mei
    NILAI NILAI NILAI
    TOTAL NILAI RATA- PENIMBA KONVERS
    32 33 34 35 36 37 38 39 40 41 42 43 44 TOTAL RATA NG I IKM

    0 14
    2 2 2 2 18 9
    3 3 3 3 3 3 60 20
    4 4 4 60 15 58
    138 3.83 0.11 0.42
    0 0
    2 2 2 2 2 2 28 14
    3 3 3 3 36 12
    4 4 4 72 18 44
    136 3.78 0.11 0.42
    1 1 1 1 1 1 25 25
    2 2 2 2 2 2 2 38 19
    0 0
    0 63 1.75 0.11 0.19 0 44

    0 0
    2 2 2 2 18 9
    3 3 3 3 3 3 60 20
    4 4 4 60 15 44
    138 3.83 0.11 0.42
    0 0
    2 2 2 2 2 2 38 19
    3 3 3 3 3 57 19
    4 4 24 95 2.64 0.11 0.29 24 62
    0
    0 0
    2 2 2 2 2 2 44 22
    3 3 3 3 3 3 51 17
    4 20 5 44
    0 115 3.19 0.11 0.35
    0 0
    2 2 2 2 2 2 2 2 60 30
    3 3 3 3 3 42 14
    0 0 44
    0 102 2.83 0.11 0.31
    1 11 11
    2 2 2 2 2 2 2 50 25
    3 3 3 3 3 21 7
    0 0 43
    0 82 2.28 0.11 0.25
    1 1 1 1 29 29
    2 2 2 2 1 2 2 2 2 27 13.5
    0 0
    0 0 42.5
    0 56 1.56 0.11 0.17
    26 22 26 17 20 23 27 17 18 18 24 27 18 949 25.69 2.826
    RATA- 2.85
    RATA
    KESELUR
    UHAN

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