Neft Rbi

National Electronic Funds Transfer System
Procedural Guidelines
Reserve Bank of India

Department of Payment & Settlement Systems
Central Office, Mumbai
April 2011
Contents
Sl. Subject
1. Introduction
2. Objective
3. Definitions
a) Acceptance
b) Bank
c) Beneficiary
d) Beneficiary Bank / Branch
e) NEFT Clearing Centre
f) NEFT SFMS message
g) NEFT Service Centre
h) NEFT System
i) Execution
j) Funds Transfer
k) Nodal Department
l) Notified
m) Originator / Sender
n) Participating Bank
o) Payment Instruction
p) Public Sector Bank
q) Reserve Bank of India
r) Security Procedure
s) Sending / Originating Bank
t) Settlement Account
u) Valid Reasons of Non-payment
v) SFMS Message
w) Credit
x) IFSC
4 Coverage
5 Procedure for Participation
a) Admission
b) Suspension
c) Withdrawal from Participation
d) Cancellation of Letter of Admission
6 Process Flow
a) Request for NEFT by Bank Customer / Any Person
b) Data Entry at the Sending Bank Branch
c) Processing / Data Upload at Sending NEFT Service Centre
d) Transmission / Submission of NEFT Message to the NEFT Clearing Centre
e) Processing and Transmission of NEFT Message to the Beneficiary Banks
f) Data Validation at the Receiving NEFT Service Centre
g) Payment to Beneficiary
h) Revocation of Payment Instruction
i) Acknowledgement / Positive Confirmation by the Beneficiary Bank and
National Electronic Funds Transfer (NEFT) System Procedural Guidelines 2011
Return in Case of Non-Credit

j) Sender to be Advised in Case of Returns
k) Beneficiary to be Advised of the Receipt of Funds
l) Holidays
7 Inter-Bank Settlement
a) Inter-bank Funds Settlement at Reserve Bank
b) Finality of Settlement
c) Settlement and Default Handling Procedure
8 Rights and Obligations
a) General Rights and Obligations of the Sender / Originator, Participating
Banks or Institutions
b) Rights and Obligations of the Sender / Originator
c) Rights and Obligations of the Sending Bank
d) Obligations of the sending NEFT Service Centre
e) Obligations of the NEFT Clearing Centre
f) Obligations of the Receiving NEFT Service Centre
g) Rights and Obligations of the Beneficiary Bank
9 Dispute Resolution Mechanism
10 Amendment to Procedural Guidelines
Annexures
I NEFT-1A – Application for Participation in the NEFT System
II NEFT-1B – NEFT System – Letter of Admission
III NEFT-2A – NEFT Application Form
IV Eligibility Criteria for Participation in the NEFT System
Reserve Bank of India, Department of Payment and Settlement Systems, CO, Mumbai Page 3 of 29
NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT) SYSTEM
1. Introduction
Reserve Bank of India has introduced an electronic funds transfer system called
"National Electronic Funds Transfer” System (hereinafter referred to as "NEFT
System" or "NEFT" or “System”, as appropriate). A set of procedures to be
followed by various stakeholders to the system are detailed in this document.
2. Objective
The objective of the NEFT System is to establish an electronic funds transfer

system to facilitate an efficient, secure, economical, reliable and expeditious
system of funds transfer and clearing in the banking sector throughout India, and
to relieve the stress on the existing paper based funds transfer and clearing
system.
3. Definitions
In these Procedural Guidelines, unless the context otherwise requires :
(a) "Acceptance" means execution of payment instruction.
(b) "Bank" means a banking company as defined in Section 5 of the Banking

Regulation Act, 1949, and includes the State Bank of India, constituted by the
State Bank of India Act, 1955, a subsidiary bank constituted under the State Bank
of India (Subsidiary Banks) Act, 1959, a corresponding new bank under Section 3
of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970
and a corresponding new bank constituted under the Banking Companies
(Acquisition and Transfer of Undertakings) Act, 1980, a co-operative bank, as
defined in Section 56 of Part V of the Banking Regulation Act, 1949 (AACS) and
such other banks as may be specified from time to time.
(c) "Beneficiary" means the person designated as such, and to whose

account payment is directed to be made in a payment instruction.
(d) "Beneficiary / Destination Bank / Branch" means the branch of the bank
/ branch identified in a payment instruction which is maintaining the account of the
beneficiary.
(e) "NEFT Clearing Centre" means any office designated by the Nodal
Department for receiving, processing and sending the NEFT SFMS message and
the debiting and crediting of accounts of the participating banks and institutions for
settlement of payment obligations or one or more of these functions. The National
Clearing Cell, Reserve Bank of India, Nariman Point, Mumbai has been
designated as the NEFT Clearing Centre (NCC) for purposes of the NEFT System.
(f) "NEFT SFMS message" means an electronic Structured Financial

Messaging Solution (SFMS) message containing a batch of NEFT payment
instructions for funds transfer, processed and consolidated in the manner specified
for transmission of payment instructions from NEFT Service Centre to the NEFT
Clearing Centre.
(g) "NEFT Service Centre" means an office or branch of a bank in a centre

designated by that bank to be responsible for processing, sending or receiving
NEFT SFMS message on behalf of that bank in that Centre and to do all other
functions entrusted to a NEFT Service Centre by or under these guidelines. NEFT
Service Centre is referred to as "Sending NEFT Service Centre" when it originates
an NEFT SFMS message for funds transfer. NEFT Service Centre is referred to as
"Receiving NEFT Service Centre" when it receives a NEFT SFMS message from
the NEFT Clearing Centre.
(h) "NEFT System" means the National Electronic Funds Transfer System
established by these guidelines for carrying out inter-bank funds transfers within
India (and from India to Nepal), and providing for settlement of payment
obligations arising out of such funds transfers, among the participating banks.
(i) "Execution" of a payment instruction in relation to a sending bank means

the transmission or sending of the payment instruction by it to the NEFT Service
Centre; in relation to a Service Centre it means transmission of the consolidated
payment instruction in the encrypted NEFT SFMS message to the NEFT Clearing
Centre.
(j) "Funds Transfer" means the series of transactions beginning with the
issue of originator's payment instruction to the sending bank and completed by
acceptance of payment instruction by the beneficiary's bank for the purpose of
making payment to the beneficiary of the instruction.
(k) "Nodal Department" means the Department of Payment and Settlement

Systems of Reserve Bank of India, NEFT Clearing Centre and the Mumbai
Regional Office of the Reserve Bank of India which are responsible for
implementation, administration and supervision of the NEFT System.
(l) "Notified" means communicated electronically or in writing.
(m) "Originator / Sender" means the person who issues a payment instruction
to the sending bank.
(n) "Participating Bank” means a bank admitted for participating in the NEFT
System pursuant to Paragraph 3.1 of these Guidelines and whose Letter of
Admission has not been cancelled.
(o) "Payment Instruction" means an unconditional instruction issued by an

originator in writing or transmitted electronically to a sending bank to effect a funds
transfer for a certain sum of money expressed in Indian Rupees, to the designated
account of a designated beneficiary by debiting correspondingly an account of the
originator or through remittance of cash.
(p) "Public Sector Bank" means State Bank of India, constituted by the State
Bank of India Act, 1955, subsidiary banks constituted under the State Bank of
India (Subsidiary Banks) Act, 1959, the banks constituted under Section 3 of the
Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and the
banks constituted under Section 3 of the Banking Companies (Acquisition and
Transfer of Undertakings) Act, 1980. IDBI Bank has since been classified as a
Public Sector Bank.
(q) "Reserve Bank of India" means the Reserve Bank of India or RBI
established under the Reserve Bank of India Act, 1934 (2 of 1934).
(r) "Security Procedure" means the set of procedural guidelines at

Paragraphs under the Sections of these Guidelines for the purpose of :
(i) verifying that a payment instruction, a communication authorising a

payment instruction or a NEFT Data File is authorised by the person
from whom it purports to be authorised; and
(ii) detecting error in the transmission or the content of a payment
instruction, a communication or a NEFT SFMS message.
(s) "Sending / Originating Bank" means the branch of a bank, which receives
payment instruction from its customer or any other person for transfer of funds to
the account with another bank participating in NEFT. When the originator is a
participating institution, reference to sending bank shall be construed as referring
to the NEFT Service Centre.
(t) "Settlement Account" means an account maintained by a participating

bank or institution for the purpose of settlement of payment obligations under the
NEFT System.
(u) "Valid Reasons of Non-payment" are the reasons due to which the
beneficiary bank fails to or cannot make payment to the beneficiary. Some
illustrative reasons are :
(i) Beneficiary not having an account with the beneficiary bank
(ii) Account number indicated in the payment instruction not matching
with the number as recorded at the beneficiary bank.
(iii) Dislocation of work due to circumstances beyond the control of the
beneficiary bank such as earthquake, fire, etc., at the place where
the beneficiary's account details are maintained, etc.
(iv) Any other valid reason preventing passage of the credit – such as a
court order restraining operations on the beneficiary‟s account. The
reason shall be explicitly indicated.
(v) "SFMS Message" means an electronic Structured Financial Messaging

Solution (SFMS) message containing a batch of payment instructions for funds
transfer, processed and consolidated in the manner specified for transmission of
payment instructions and communication related thereto.
(w) "Credit" means credit received by the NEFT member through the NEFT
System, which has to be ultimately credited to the account of the beneficiary
customer at the concerned branch of the beneficiary bank, after due verification
thereof.
(x) "IFSC" means Indian Financial System Code used to identify a

participating bank branch in the NEFT SFMS message.
4. Coverage
These procedural guidelines shall apply to all NEFT-enabled participating banks /

and branches in the system as notified by Reserve Bank of India from time to time
on its official website at the link http://www.rbi.org.in/Scripts/neft.aspx.
5. Procedure for Participation
(i) Admission : To be eligible to apply for admission as a participating bank,

an applicant –
(a) shall be a bank. Regional Rural Banks (RRBs) can also participate
through their sponsor bank in accordance with the guidelines issued
by RBI.
(b) shall be a member of the Real Time Gross Settlement (RTGS)
System.
(c) shall have installed SFMS.
(d) shall meet the other prescribed eligibility criteria / conditions which
are notified by RBI from time to time (eligibility criteria for the present
is indicated in Annexure IV).
Provided that, all or any of the above conditions may be relaxed or dispensed with,
if so decided by the Reserve Bank of India.
List of participant banks and bank-branches will be displayed on website of

Reserve Bank of India under the link http://www.rbi.org.in/Scripts/neft.aspx.
Any bank or institution desirous of participating in the NEFT System as a

participating bank may submit to the Regional Director, Reserve Bank of India,
Mumbai Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai – 400 001,
duly authenticated application, containing full particulars in the form specified at
Annexure I (Form : NEFT-IA). Every application shall be accompanied by an
undertaking in the specified form to abide by the Procedural Guidelines in the
event of admission.
Letter of Admission as specified in Annexure II (Form : NEFT-IB) to every bank

admitted to the NEFT System will be issued by Reserve Bank of India.
(ii) Suspension :
(a) If a participating bank has defaulted in meeting its settlement

obligations or paying any charges or fees or complying with any
procedural guideline provisions or for any reasons specified at
paragraph 5(iv), the Letter of Admission issued to it is liable to be
kept under suspension for such period as may be specified in the
order of suspension.
(b) Every order of suspension shall be notified immediately to all the
participating banks and institutions including the bank or institution
against which the order of suspension is passed.
(c) An order of suspension may be reviewed and may be revoked at any
time by the Reserve Bank of India upon representation received from
the concerned bank or on its own. Every revocation shall be notified
immediately to all participating banks.
(d) A participating bank shall not, while any order of suspension is in
force against it, be entitled to send or receive any NEFT message or
otherwise to effect any funds transfer in the NEFT System.
(e) Provided that a suspension shall not affect the obligations of the
suspended bank or institution, whether incurred before or after the
suspension.
(iii) Withdrawal from Participation:
(a) Any participating bank or institution may, by giving a notice of one

month to the Regional Director, Reserve Bank of India, Mumbai
Regional Office, withdraw from participating in NEFT System.
(b) No notice under these guidelines shall be effective unless it is given
in writing and before the expiry of one month from the date of receipt
of notice by the Regional Director, Reserve Bank of India, Mumbai
Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai – 400
001.
(c) Notwithstanding its withdrawal, a bank shall discharge all its payment
obligations arising out of fund transfers attributable to it, whether
effected before or after the withdrawal became effective.
(d) The withdrawal of any participating bank shall be notified to all the
participating banks by the Regional Director, Reserve Bank of India,
Mumbai Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai -
400 001.
(iv) Cancellation of Letter of Admission: Letter of admission issued to a

bank may be cancelled by the Reserve Bank on it being satisfied that such bank
has –
(a) defaulted in complying with any Regulations / Procedural Guidelines

/ admission terms and conditions / instructions issued from time to
time.
(b) been placed under an order of moratorium or an order prohibiting
acceptance of fresh deposits or an order of winding up or in respect
of which a provisional liquidator has been appointed.
(c) stopped or suspended payment of its debts.
(d) failed to get the order of suspension passed against it under

Regulation 8(e) of the Uniform Regulations and Rules for Bankers‟
Clearing Houses (URRBCH) revoked within a period of three months
from the date of order of suspension.
(e) has conducted its transactions in the NEFT System in a manner
prejudicial / detrimental to the interest, integrity or efficiency of the
System.
No order of cancellation shall be passed without first giving an opportunity of

hearing to the bank concerned.
Every order of cancellation shall be notified to the respective bank and also to all
other participating banks in the NEFT System.
Notwithstanding the order of cancellation of Letter of Admission passed against it,

such bank shall discharge all its payment obligations arising out of the funds
transfers effected in the NEFT System.
6. Process Flow
The parties to a funds transfer under this NEFT System are the sending bank, the
sending Service Centre, the NEFT Clearing Centre, the receiving Service Centre
and the beneficiary branch.
(i) Request for NEFT by a Bank Customer / Any Person
(a) A bank customer (i.e. sender or originator) desirous of remitting

funds under the system shall submit an "NEFT Application Form" (to
be designed by the participating bank) authorising the sending bank
to debit the sender's account and transfer funds to the beneficiary as
specified in the Model NEFT Application Form (Annexure III). The
application could be submitted either in physical form or
electronically.
(b) The payment instruction given by the sender / originator shall be in
compliance with the provisions contained in Paragraph 8 (Rights and
Obligations) of these guidelines. Banks shall ensure that the senders

/ originators are made aware of the rights and obligations of
participants in NEFT system contained in Paragraph 8.
(c) A transaction within the NEFT system will be said to have been
initiated when the sending bank accepts a payment instruction
issued by the sender.
(d) If in a single payment instruction, the sender directs payments to
several beneficiaries, each payment direction shall be treated as a
separate payment instruction.
(e) A bank branch may reject a customer's request for funds transfer
when, in the opinion of the sending branch –
 the customer has not placed funds at the disposal of the

sending bank; or funds placed is not adequate to cover the
sum to be remitted and the service charge; or
 the beneficiary details given in the NEFT Application Form are
not adequate to identify beneficiary by the beneficiary bank.
The essential elements of beneficiary's identification are:
Beneficiary's Name :
Beneficiary‟s Branch Name :
Beneficiary‟s Bank Name :
Beneficiary's Account Type :
Beneficiary's Account No. :
Beneficiary‟s Branch IFSC :
(f) The sending bank shall prominently display at its premises / on its
website for the benefit of customers providing information, inter-alia,
the cut-off timings up to which it shall receive the NEFT application
forms from its customers for different settlements and the likely
timings of the settlements by the NEFT Clearing Centre. Any
payment instruction received after the cut-off time shall be included
for the next available settlement either on the same NEFT day or the
next NEFT day.
(g) In order to facilitate cash remittances through NEFT up to ` 50,000/-

for persons who are not having account with the originating bank, the
originating banks are required to collect the full details of remitters,
including complete address and telephone number, etc., in order to
comply with the Wire Transfer Guidelines. These details need to be
keyed in the Sender‟s details field provided in NEFT outward debit
message with transaction code 50 for identification. A Special
Account may need to be opened for this purpose at the originating
branches to route the cash transactions and that Special Account
Number should be given while originating a Cash Transaction. This
account would also facilitate the handling of returned NEFT
transactions. The returns would automatically be credited to the
Special Account in a Straight through Processing (STP)
environment.
(h) In order to facilitate workers‟ remittances from India to Nepal for bank
customers and persons not having bank accounts in India, Indo
Nepal Remittance Facility Scheme has been introduced. An
originator under the system shall indicate the IFSC of the Payment
Systems Group, State Bank of India (SBIN0004430) as the
Beneficiary Branch‟s IFSC No. in field no. 5569 with account number
2399468044302 and transaction type / code as 51 to identify the
remittances meant for Nepal. At Nepal end, the remittances would be
distributed through the branches of Nepal SBI Bank Ltd. (NSBL) or
their money transfer agent, Prabhu Money Transfer Ltd., by picking
up the beneficiary information from the inward message. Funds
settlement will take place through the rupee account of the NSBL
maintained with SBI, Mumbai Main Branch. The Procedural
Guidelines for Indo-Nepal Remittance Facility Scheme available on
the website of Reserve Bank of India may be referred for further
details.
(i) In case of payments towards Credit Card dues, customers would be
required to furnish the 16 digit Credit Card Number as the
beneficiary‟s account number, the beneficiary‟s account type as 52

and the beneficiary bank‟s IFSC will be the IFSC of the branch
responsible for handing these card bill payments. The card issuing
banks may designate a branch for accepting such payments and
communicate the IFSC of the designated branch to their credit card
customers.
(ii) Data Entry at the Sending Bank Branch
The sending bank branch shall prepare the SFMS message as and when the
applications for funds transfer is received and arrange to send the message to
NEFT Service Centre till the cut off time for the batch.
(iii) Processing / Data Upload at Sending NEFT Service Centre
The sending NEFT Service Centre shall accept the messages received from
branches / customers through net banking platform if these are complete / in order
and received within cut-off time or reject the same if the messages are incomplete
/ not confirming to the parameters specified.
(iv) Transmission / Submission of NEFT Message to the NEFT Clearing

Centre
The sending Service Centre shall transmit the NEFT SFMS message to the NEFT
Clearing Centre by using the communication network designated by Reserve Bank
of India.
(v) Processing and Transmission of NEFT Message to the Beneficiary

Banks
After consolidating all NEFT messages received from originating banks, the NEFT
Clearing Centre shall process the data, arrive at fund settlement, send the fund file
to Deposit Accounts Department (DAD), RBI for settlement and after settlement is
over, send beneficiaries‟ details / data to each beneficiary bank for affording credit
to the beneficiaries‟ accounts. Banks which have no transactions will get a batch
wise „nil‟ transactions report and a summary report at the end of the day indicating
all inward transactions received by them during the day.
NEFT messages generated for destination banks will be transmitted to the NEFT
Service Centre of each beneficiary bank using SFMS.
(vi) Data Validation at the Receiving NEFT Service Centre
On receipt of the NEFT message, the receiving NEFT Service Centre shall
process these files and forward them to the beneficiary branches using SFMS.
Alternatively, the receiving NEFT Service Centre may use the Straight Through
Processing (STP) interface available in SFMS and upload these NEFT messages
to their internal banking solution directly, to afford the credits to the beneficiary
accounts centrally.
(vii) Payment to Beneficiary
The beneficiary branches would make payment to the beneficiaries within two
hours of batch settlement time by crediting the specified account of the beneficiary
or otherwise placing funds at the disposal of the beneficiary.
(viii) Revocation of Payment Instruction
A payment instruction issued for execution shall become irrevocable when it is

executed by the sending bank. Any revocation, after the payment instruction is
executed by the sending bank shall not be binding on any other party in the NEFT
system.
(ix) Acknowledgement / Positive Confirmation by the Beneficiary Bank

and Return in Case of Non-Credit
NEFT presently functions with a Batch+2 (B+2) return cycle. The B+2 return
discipline would require banks to afford credit to the beneficiaries‟ account
immediately upon completion of a batch else return the transactions within two
hours of completion of the batch settlement, if it is not possible to afford credits to
the beneficiaries, for any reason. Therefore, an inward credit message which is not
returned within two hours from the time at which the payment instructions are
processed at NEFT Centre (B+2) is treated to have been completed and credit
afforded to the beneficiary's account by the beneficiary branch. It is, therefore, vital
that uneffected credits are re-transmitted back as return NEFT transactions in the
immediate next batch itself.
In addition to this, in order to facilitate the originator of NEFT to receive a

confirmation of credit being afforded to beneficiary‟s account, the originator may
indicate his / her mobile number or email-id in his / her NEFT application while
initiating the transaction. After successfully crediting the beneficiary‟s account, the
beneficiary bank will send a Credit Acknowledgement message indicating
“credited to customers‟ account” to the originating bank through NEFT Service
Centre. The originating banks after receiving the positive confirmation message
from the beneficiary bank, shall initiate a mobile SMS or generate an e-mail to the
originator to convey the fate of the transaction.
(x) Sender to be Advised in Case of Returns
If the beneficiary specified in the sender's payment instruction fails to get payment
through the NEFT system for some valid reasons, the sender shall be informed
immediately after the sending bank gets the returned NEFT. The sending bank
shall also arrange to make payment to the sender by crediting the account of the
sender or otherwise placing funds at the disposal of the sender. The originating
bank shall provide the description “NEFT-Return<Original Transaction Reference
No.><Intended Beneficiary><Reason for Return>” in the pass book / account
statement of the originator whose NEFT transaction is returned.
In case of returns pertaining to the outward transactions initiated by a non-

customer, the initiator to be advised immediately by referring to the contact details
provided, earlier, and funds to be kept at his / her disposal.
(xi) Beneficiary to be Advised of the Receipt of Funds
After crediting the account of the beneficiary, the beneficiary bank shall advise the
beneficiary of the funds received. The Account Statement / Pass Book entry or any
online messaging system shall indicate briefly the source of funds as well. For this
purpose, the mandatory field 6091 which contains the remitter's name shall be
picked up for the source of credit and information contained shall be printed in the
Account Statement / Pass Book. Banks originating transactions shall ensure
proper and meaningful details are provided in this field. Description of field 6091 is
M 6091 Sending customer a/c name 50x Sender‟s account name
(xii) Holidays
NEFT will function on all the RTGS working days and the banks participating in
NEFT are required to participate on all such working days. The list of holidays for
RTGS / NEFT is available in the website of RBI at
http://www.rbi.org.in/scripts/HolidayMatrixDisplay.aspx.
7. Inter-Bank Settlement
(i) Inter-bank Funds Settlement at Reserve Bank: Every participating bank

and admitted institution shall open and maintain in the NEFT Clearing Centre,
Mumbai, a settlement account for settlement of payment obligations arising under
the funds transfer executed under the NEFT system.
(ii) Finality of Settlement : The settlement so arrived by through multilateral

netting shall be final and irrevocable, in terms of section 23 of the “Payment and
Settlement Systems Act, 2007” as soon as the same is determined in terms of the
procedures notified by RBI.
(iii) Settlement and Default Handling Procedure: Aspects relating to finality

of settlement and default handling in the event of failure-to-settle situations will be
in accordance with the Directive on Settlement and Default Handling Procedures
issued by RBI and as duly amended from time to time.
The continued eligibility of a bank to participate shall be reviewed in case of

permanent default by a member bank. Default will be considered permanent if the
process of recalculation provided as part of the default handling procedure is
necessitated in respect of a participant bank on more than three occasions in a
calendar month. The number of occasions shall be calculated separately for each
multilateral and deferred net settlement system.
8. Rights and Obligations
(i) General Rights and Obligations of Sender / Originator, Participating

Banks or Institutions
Every participating bank or institution shall maintain the security, integrity and
efficiency of the System.
(ii) Rights and Obligations of the Sender / Originator
(a) Funds transfer instruction shall be issued by the sender / originator in

a manner prescribed by the participant bank.
(b) The format shall be complete and contain all requisite particulars.
The sender or the originator shall be responsible for the accuracy of
the particulars given in the payment instructions and special care
should be taken for account number of the beneficiary, etc.
(c) The sender / originator shall be bound by any payment instruction
executed by the bank if the bank had executed the payment
instruction in good faith and in compliance with the security
procedure, provided that the sender / originator shall not be bound by
any payment instruction executed by the bank, if he proves that the
same was not issued by him and that it was caused either by
negligence or a fraudulent act of any employee of the bank.
(d) The sender / originator shall ensure availability of funds in his / her
account or remit cash while issuing the payment instruction to his /
her bank.
(e) The payment instruction shall become irrevocable once it is executed
by the bank. The bank is not bound by any notice of revocation
unless it is not in compliance with the security procedure.
(f) In the event of any delay or loss on account of error, negligence or
fraud on the part of an employee of the beneficiary bank in the
completion of funds transfer pursuant to receipt of payment
instruction by the beneficiary bank leading to delayed payment to the

beneficiary, the beneficiary bank shall pay compensation (at current
RBI LAF Repo Rate plus two percent) for the period of delay. In
the event of delay in return of funds transfer instruction for any
reason whatsoever, the beneficiary bank shall refund the amount
together with interest (at current RBI LAF Repo Rate plus two
percent) till the date of refund.
(g) During the NEFT operating hours, originating banks shall endeavour
to put through the request for NEFT transactions received by them,
either online or across the counters, preferably in the next available
batch, but, in any case, not exceeding two hours from the time of
receipt of requests. In the likelihood of any delay / possible delay in
adhering to this requirement, the sender / originator shall be informed
of the delay / possible delay and the reasons for the same.
(h) Customers can complain to the Banking Ombudsman if the complaint
is not resolved to his / her satisfaction within thirty days.
(iii) Rights and Obligations of Sending Bank
(a) The Bank shall execute a payment instruction issued by the

customer, after due verification with reference to the security
procedure for its authenticity, unless –
 the funds available in the account of the sender / originator is

not adequate to comply with the payment instruction.
 the payment instruction is incomplete or it is not issued in the
prescribed form.
 the payment instruction cannot be executed on account of
court order / attachment, etc.
 the bank has reason to believe that the payment instruction is
issued to carry out an unlawful transaction
 the payment instruction cannot be executed under the NEFT
System.
(b) No payment instruction issued by the sender / originator shall be

binding on the sending bank until the bank has accepted it. The onus
of ensuring credits to the Non Resident External (NRE) account,
comply with the extant Foreign Exchange Management Act (FEMA)
Regulations and the Wire Transfer Guidelines rest with the sending
bank. The sending bank shall therefore ensure that such remittances
are eligible to be credited to NRE accounts in India under the said
Act and guidelines. In such cases, the account type number 40 is to
be used to enable the beneficiary bank to identify that the funds
proposed to be credited to the beneficiaries‟ account represent
foreign inward remittance / eligible to be remitted abroad.
(c) The sending bank shall not execute a payment instruction without
complying with the security procedure.
(d) If the funds transfer is not complete before end of the particular
NEFT batch timing as specified by the customer, the bank shall
advise the customer.
(e) No payment instruction shall be accepted for execution in the NEFT
System, if the beneficiary's bank / branch is not a participating bank
or institution.
(f) The sending bank shall be responsible for the accuracy of the
transaction as furnished / originated by the sender.
(g) The sending bank shall not be entitled to bind any other participants
in the NEFT System with any "special circumstances" attached to a
payment instruction accepted by it.
(h) The sending bank shall maintain record of all payment instructions
executed by it for a period of ten years in terms of instructions issued
by RBI under the PSS Act, 2007 on the preservation of information /
data / record pertaining to payment system applications.
(i) The sending bank shall, upon completion of funds transfer of a
payment instruction, furnish to the originator on request by him, a
duly authenticated record of the transaction.
(j) The participating banks shall reconcile the transactions on a daily

basis with reference to the settlements / settlement details made
available by the NEFT centre and the bank account details by RBI,
DAD, Mumbai.
(iv) Obligations of the Sending NEFT Service Centre
(a) The sending NEFT Service Centre shall be responsible for the
accuracy of the contents of the NEFT SFMS message and the
authenticity of the payment instructions contained therein as received
by the NEFT Centre, in compliance with the security procedure.
(b) The sending NEFT Service Centre of a bank shall be responsible for
settlement of all payment obligations in regard to payment
instructions executed by the branches of the bank, compliance to the
security procedure and adherence to the prescribed time schedules
for such settlements.
(c) The sending NEFT Service Centre shall ensure, before execution of
any NEFT SFMS message that the balance in its settlement account
is adequate to cover its settlement obligation and ensure that the
ceiling, if any, specified for it is not exceeded and the requirement of
collateral if specified by the Nodal Department is adequate for
execution of the NEFT SFMS message originated by it.
(d) The sending NEFT Service Centre shall generate, dispatch and
maintain records of transaction in accordance with procedure
specified.
(e) The sending bank‟s Service Centre shall set up a Customer
Facilitation Centre (CFC). The CFC shall ensure that complaints
received from customers are resolved promptly. It would be the
responsibility of the participating banks to ensure that all the
transactions originated have been reflected in their account as also
the transaction details have been received for all credits received by
them in their current account. Such a mechanism would ensure
reconciliation of daily batch-wise NEFT outward and inward
transactions with that of the final settlement details. Mismatch, if any,

shall be investigated and promptly followed up with the NEFT
Clearing Centre.
(v) Obligations of NEFT Clearing Centre
The NEFT Clearing Centre shall comply with the time schedule, process and sort
the SFMS messages bank-wise and after debiting / crediting the settlement
accounts with the corresponding value, transmit the NEFT SFMS messages to the
respective receiving NEFT Service Centres. The NEFT Clearing Centre shall
generate, dispatch and maintain records of transactions.
The Clearing Centre shall maintain record of all payment instructions processed by
it for a period of ten years in terms of guidelines issued by RBI under the Payment
and Settlement Systems Act on preservation of information / data / record
pertaining to payment system applications.
(vi) Obligations of the Receiving NEFT Service Centre
(a) The Receiving NEFT Service Centre shall be responsible for

receiving NEFT SFMS message from the NEFT Clearing Centre in
accordance with procedure and time schedules specified.
(b) The Receiving NEFT Service Centre shall process the NEFT SFMS
message in compliance with the SFMS procedure and sort the
payment instructions into branch-wise lots and transmit to the
respective branches for execution in accordance with the time
schedule. Alternatively, the Receiving NEFT Service Centre may use
the Straight Through Processing (STP) interface available in SFMS
and upload these NEFT messages to their internal banking solution
directly, to afford the credits to the beneficiaries account centrally.
(c) The Receiving NEFT Service Centre shall generate, dispatch and
maintain records of transactions. It would be the responsibility of the
participating banks to ensure that all the transactions originated have
been reflected in their account as also the transaction details have
been received for all credits received by them in their current

account. Such a mechanism would ensure reconciliation of daily
batch-wise NEFT outward and inward transactions with that of the
final settlement details. Mismatch, if any, shall be investigated and
promptly followed up with the NEFT Clearing Centre
(vii) Rights and Obligation of Beneficiary Bank
(a) The beneficiary bank shall execute the payment instruction within two
hours of batch settlement (B+2) on the NEFT working day unless it
notices one or more of the following deficiencies –
 The beneficiary bank has no such account number as

mentioned in the payment instructions.
 The beneficiary bank is bound by instructions of the
beneficiary not to give or receive any credit to the account.
 No credit could be afforded to the beneficiary‟s account for
any other reasons.
(b) The beneficiary bank may reject a payment instruction on one or

more of the grounds mentioned above. The beneficiary bank shall
return the funds and the reasons for the return as per the NEFT
procedure, specified in Paragraph 6 (ix) of these guidelines to the
sending bank.
(c) The beneficiary branches would make payment to the beneficiaries
within two hours of batch settlement time by crediting the specified
account of the beneficiary or otherwise placing funds at the disposal
of the beneficiary. For any delay, beneficiary bank is liable to pay
penalty (at the rate RBI LAF Repo rate plus two percent). Payment
of penal interest shall be made to customer even if no claim is lodged
by the customer to that effect.
(d) The receiving bank shall maintain the record of all payment
instructions received by it for a period of ten years in terms of
guidelines issued by RBI under the Payment and Settlement

Systems Act on preservation of information / data / record pertaining
to payment system applications.
(e) Banking Ombudsmen under the RBI‟s Banking Ombudsman
Scheme, 2006 will have jurisdiction in case the customers‟
complaints are not resolved within thirty days.
9. Service Charges
The service charges to be levied by the originating banks would be in terms of the
instructions issued from time to time under the framework of charges to be levied
by the banks for offering various electronic products
There are no processing charges levied by the NEFT Clearing Centre up to March
31, 2011. The same would be reviewed periodically. The RBI may, if it so desires
in future, decide to levy any other charge / fee as also the quantum thereof.
Beneficiary Banks would not claim service charge for passing on the credit to the
beneficiaries.
10. Dispute Resolution Mechanism
The mechanism for resolution of disputes will be in accordance with the Directive
on Dispute Resolution Mechanism issued by RBI and as duly amended from time
to time.
11. Amendment to Procedural Guidelines
The Procedural Guidelines can be amended only by RBI. RBI may also, by
issuance of a circular, amend the procedure.
Form NEFT-1A ANNEXURE I
Ref. No.... . . . . . .. .. .. . Date
The Regional Director

Mumbai Regional Office
Shahid Bhagat Singh Marg
Fort, Mumbai – 400 001
Madam / Dear Sir,
Application for participation in NEFT System
Our bank requests Reserve Bank of India‟s approval for participation in the NEFT
System and agrees to abide by the Procedural Guidelines for the NEFT System.
Our bank satisfies the eligibility criteria devised in paragraph 5 (i) and Annexure IV
of the NEFT Procedural Guidelines and documentary evidence in support of that
are attached herewith for your perusal.
In the event of being admitted to the System, we would comply with the technical
and operational requirements of the NEFT System and would meet the settlement
obligations from our account/s maintained with Reserve Bank of India.
Place : (.........................................................................)
Signature with name, designation and seal of the applicant
Enclosures : As stated above
No. of Core Banking-enabled branches that can participate in NEFT :
Form NEFT-1B ANNEXURE II

Mumbai Regional Office
Shahid Bhagat Singh Marg
Fort, Mumbai – 400 001
NEFT System – Letter of Admission
Reference No. Date :
To
...................................
Madam / Dear Sir,
Please refer to your application no…………………..dated .........................for

participation in the NEFT System.
It is advised that your bank has been admitted for participation in the NEFT system
with effect from . . . . . . .
You are required to comply with the technical and operational requirements as
indicated in the Procedural Guidelines for NEFT System and confirm your
readiness latest by ……….. . .
(.........................................................................)
for Regional Director
Form NEFT-2A Annexure III

ABCD Bank
Model NEFT Application Form
------------------------- Branch Date :
I / We wish to transfer a sum of ` --------------- (Rupees ----------------------------------
Only) to Mr / Mrs / Ms ----------------------------- maintaining SB / CA / CC account no.
-----------------
with -------------------------------------------- branch of ---------------------------------------------
Bank ---------------------------------------
(IFSC No. ---------------------------------) using NEFT facility.
You may transfer the amount as per above details, by debiting my / our
account no. ------------------------- for the amount of remittance plus your
charges.
Amount `. Ps. Exchange `. Ps. Total ` Ps.
Entered by:------------------- Signature of the Applicant
Checked by:------------------ ------------------------------
Transaction Reference No:---------------------- Name and address of the

applicant
E-mail id: Mobile Number
Please specify if the confirmation would be required through e-mail / Mobile SMS:
(Please see the conditions of Transfer overleaf)

-----------2
-2-
Form NEFT-2A Annexure III
Conditions for transfer of funds through NEFT
1. I / We have checked the funds transfer instructions / particulars given in the

application and I / We shall be liable to compensate the Bank for any loss
arising on account of any error in payment order / amendment / cancellation
thereto.
2. I / We understand that the messages given after cut-off time will be sent only
on the next batch / working day.
3. The transfer is effected for legitimate personal / business needs.
4. I / We shall ensure availability of funds properly applicable to the payment
order before execution of the payment order by the bank and understand that if
the bank executes the transfer order without properly applicable funds being
available in my account, I / We shall be bound to pay to the bank the amount
debited to my account together with charges including interest payable to the
bank provided the transfer was effected as per my order.
5. I / We understand that in case the payee branch does not have NEFT facility,
the funds will be credited back to my / our account as and when it is returned
by the beneficiary bank.
6. I / We agree that in the event of any delay in the completion of the funds
transfer or any loss on account of error in the execution of the funds transfer
pursuant to my / our payment order, the bank‟s liability shall be limited to the
extent of the amount involved in the funds transfer plus interest (at the RBI
LAF Repo rate plus two percent) for any period of delay.
7. I / We also agree to abide with all the other terms and conditions contained in
the model agreements / application forms or other terms / rules / regulations
governing NEFT transactions as enumerated by RBI.
Date: (Signature of the Applicant)
Eligibility Criteria for Participation in NEFT System Annexure IV
Sl.
Category of banks Access to NEFT
No.
1. Scheduled Commercial Type A Membership of RTGS subject to • CRAR 9%
Banks (excluding Regional • Net NPAs less than 10% • No default in
Rural Banks and Local maintenance of CRR and SLR during the past one
Area Banks) year • Net profit in at least one of the preceding two
years; and • Minimum net - worth of ` 50 crore
2. State Co-operative Banks Type A Membership of RTGS subject to • No default
in maintenance of CRR and SLR during the past
one year; and • Minimum net -worth of ` 50 crore
3. District Central Co- Type A Membership of RTGS subject to • No default
operative Banks in maintenance of CRR and SLR during the past
one year; and • Minimum net - worth of `. 50 crore
4. Regional Rural Banks Type A Membership of RTGS subject to • No default
in maintenance of CRR and SLR during the past
one year; and • Minimum net - worth of `. 50 crore
5. Local Area Banks Type A Membership of RTGS subject to • CRAR
9% • Net NPAs less than 10% • No default in
maintenance of CRR and SLR during the past one
year • Net profit in at least one of the preceding two
years; and • Minimum net - worth of `. 50 crore
6. Scheduled Urban Co- Type A Membership of RTGS subject to • CRAR
operative Banks 9% • Net NPAs less than 10% • No default in
7. Non-Scheduled Urban Type A Membership of RTGS subject to • CRAR 9%
Cooperative Banks • Net NPAs less than 10% • No default in
8. Banks in category 1, and No access
3-7 not complying with the
requirements
9. Unlicensed banks (other No access
than unlicensed State Co-
operative Banks and
District Central Co-
operative Banks)

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National Electronic Funds Transfer System

Reserve Bank of India

Return in Case of Non-Credit

NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT) SYSTEM

The objective of the NEFT System is to establish an electronic funds transfer

In these Procedural Guidelines, unless the context otherwise requires :

(a) "Acceptance" means execution of payment instruction.

(b) "Bank" means a banking company as defined in Section 5 of the Banking

(c) "Beneficiary" means the person designated as such, and to whose

(f) "NEFT SFMS message" means an electronic Structured Financial

(g) "NEFT Service Centre" means an office or branch of a bank in a centre

(i) "Execution" of a payment instruction in relation to a sending bank means

(k) "Nodal Department" means the Department of Payment and Settlement

(l) "Notified" means communicated electronically or in writing.

(o) "Payment Instruction" means an unconditional instruction issued by an

(r) "Security Procedure" means the set of procedural guidelines at

(i) verifying that a payment instruction, a communication authorising a

(t) "Settlement Account" means an account maintained by a participating

(v) "SFMS Message" means an electronic Structured Financial Messaging

(x) "IFSC" means Indian Financial System Code used to identify a

These procedural guidelines shall apply to all NEFT-enabled participating banks /

5. Procedure for Participation

(i) Admission : To be eligible to apply for admission as a participating bank,

List of participant banks and bank-branches will be displayed on website of

Any bank or institution desirous of participating in the NEFT System as a

Letter of Admission as specified in Annexure II (Form : NEFT-IB) to every bank

(a) If a participating bank has defaulted in meeting its settlement

(iii) Withdrawal from Participation:

(a) Any participating bank or institution may, by giving a notice of one

(iv) Cancellation of Letter of Admission: Letter of admission issued to a

(a) defaulted in complying with any Regulations / Procedural Guidelines

(d) failed to get the order of suspension passed against it under

No order of cancellation shall be passed without first giving an opportunity of

Notwithstanding the order of cancellation of Letter of Admission passed against it,

(i) Request for NEFT by a Bank Customer / Any Person

(a) A bank customer (i.e. sender or originator) desirous of remitting

Obligations) of these guidelines. Banks shall ensure that the senders

 the customer has not placed funds at the disposal of the

(g) In order to facilitate cash remittances through NEFT up to ` 50,000/-

beneficiary‟s account number, the beneficiary‟s account type as 52

(ii) Data Entry at the Sending Bank Branch

(iii) Processing / Data Upload at Sending NEFT Service Centre

(iv) Transmission / Submission of NEFT Message to the NEFT Clearing

(v) Processing and Transmission of NEFT Message to the Beneficiary

(vi) Data Validation at the Receiving NEFT Service Centre

(vii) Payment to Beneficiary

(viii) Revocation of Payment Instruction

A payment instruction issued for execution shall become irrevocable when it is

(ix) Acknowledgement / Positive Confirmation by the Beneficiary Bank

In addition to this, in order to facilitate the originator of NEFT to receive a

(x) Sender to be Advised in Case of Returns

In case of returns pertaining to the outward transactions initiated by a non-

(xi) Beneficiary to be Advised of the Receipt of Funds

M 6091 Sending customer a/c name 50x Sender‟s account name

(i) Inter-bank Funds Settlement at Reserve Bank: Every participating bank

(ii) Finality of Settlement : The settlement so arrived by through multilateral

(iii) Settlement and Default Handling Procedure: Aspects relating to finality

The continued eligibility of a bank to participate shall be reviewed in case of