HT TP: //qpa Pe R.W But .Ac .In: 2012 Total Quality Management

Name : …………………………………………….
………………
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Roll No. : …………………………………………...……………..
Invigilator’s Signature : ………………………………………..
CS/B.TECH(CHE)/SEM-8/CHE-804E/2012
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2012
TOTAL QUALITY MANAGEMENT
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Time Allotted : 3 Hours Full Marks : 70
The figures in the margin indicate full marks.

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Candidates are required to give their answers in their own words
as far as practicable.
GROUP – A
( Multiple Choice Type Questions )
er.
1. Choose the correct alternatives for any ten of the following :

10 × 1 = 10
i) c-charts are based on which distribution ?
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a) Binomial b) Poisson
c) Gaussian d) None of these.
ii) Which of the following is a variable chart ?

ut .
a) u b) np
c) R d) c.
a c.
iii) Assignable causes are the result of differences among
a) workers b) machines
c) raw materials d) all of these.

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8368 [ Turn over

iv) OC curve in acceptance sampling shows

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a) AOQ vs rejection probability
b) acceptance probability vs lot quality

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c) AOQL vs AOQ
d) acceptance probability vs rejection probability.

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v) Kaizen means
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a) change for better b) lower the better
c) higher the better d) change for anything.
vi) The success of a sampling plan depends on

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a) sample randomness b) sample size
c) lot size d) none of these.

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vii) When the process capability is more than the specified

tolerance, then the rejections are
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a) less b) high
c) very less d) nil.

a c.
viii) Cause and effect diagram is also known as
a) fish bone diagram b) process variability

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c) process centering d) none of these.
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ix) AOQL refers to

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a) Average Output Quality Level
b) Average Outgoing Quality Level

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c) Average Output Quantity Level
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d) Average Outgoing Quantity Level.
x) The guidelines for developing quality manual are

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given in
a) ISO 10011 b) ISO 10012

er.
c) ISO 10013 d) ISO 10014.
xi) In a double sampling plan the probability of taking the

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second sample depends upon
a) quality of incoming lot

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b) probability of rejection from the first sample
c) probability of acceptance and probability of

a c.
rejection from the second sample
d) probability of acceptance and probability of

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rejection from the first sample.
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xii) The impact of quality circles on organization is

htt a) reduction of defects and improvement of quality
b) improvement of productivity, as a result of

reduction in wastage and improvement in the total
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performance and more satisfying environment
c) development of problem solving capabilities at the

lower levels
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d) all of these.
GROUP – B
pap
( Short Answer Type Questions )
Answer any three of the following. 3 × 5 = 15
2. a) What are the basic objectives of a control chart in any

business or production process ? 3
er.
b) What are the different types of control charts normally
used in statistical process control ? 2
3. a) Define and explain briefly the simple sampling plan for
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attributes. 2
b) Narrate and illustrate the differences between TQM and
6σ , where σ stands for estimate of standard deviation
of the population of data. 3
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4. Define and explain Lot-Tolerance Proportion defectives

(LTPD) and Acceptable Quality Level (AQL).
5. What is the meaning of the term 'Kaizen' in Total Quality
a c.
Management ?
6. Using the method of random variables, deduce the upper
control limit of control chart for proportion defectives.
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8368 4
GROUP – C
( Long Answer Type Questions )
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Answer any three of the following. 3 × 15 = 45
7. a) Write down the different steps in calculating and

plotting an X bar and R chart for variable data. 6
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b) Calculate and draw a control chart for the following set
of observations on the products fabricated each hourly
from 8 AM to 5 PM in a workshop. From each hour of
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processing job, 5 samples at random are measured with
regard to a statistic of the product and recorded for
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process control purpose.
Sub-
1 2 3 4 5 6 7 8 9
group
X1 15·3 14·4 15·3 15·0 15·3 14·9 15·6 14·0 14·0
X2
er.
14·9 15·5 15·1 14·8 16·4 15·3 16·4 15·8 15·2
X3 15·0 14·8 15·3 16·0 17·2 14·9 15·3 16·4 13·6
X4 15·2 15·6 18·5 15·6 15·5 16·5 15·3 16·4 15·0
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X5 16·4 14·9 14·9 15·4 15·5 15·1 15·0 15·3 15·0
Given the following tables for calculation of constants

need for the control chart preparation
n D4 n D4 n D4
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2 3·267 7 1·924 12 1·717

3 2·574 8 1·864 13 1·693
4 2·282 9 1·816 14 1·672
a c.
5 2·114 10 1·777 15 1·653

6 2·004 11 1·744
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n A2 n A2 n A2
htt 2 1·880 7 0·419 12 0·266
3 1·023 8 0·373 13 0·249
4 0·729 9 0·337 14 0·235
5 0·577 10 0·308 15 0·223
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6 0·483 11 0·285
and D3 = 0 for sample size ≤ 5.
Draw the control chart, plot the points on the chart and
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comment on the status of control of the process. 9
8. a) What are the merits and demerits of 'Complete
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Enumeration' and 'Sampling Inspection' of the quality
characteristic of a population of products or services ?
7
b) What are the Sampling and Non-Sampling errors ? 3
c) How would you classify the sampling inspection on
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various modes of operations ? 5

9. a) What are the Quality Management principles adopted in
the modern business process or functional process ? 10
b) Explain the principles of Deming's wheel with the help
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of a diagram. 5
10. a) Draw a p-chart from the following results of inspection
of a lot of machine parts where the % of scraps are
calculated for all the days from 1st to 27th day of month
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on a go-no-go jig used for the inspection. 10

Date 1 2 3 4 5 6 7 8
%
18·1 20·0 17·1 15·2 21·3 16 14·9 18·3
a c.
Scrap
9 10 11 12 13 14 15
18·9 16·2 18·8 17·5 19·2 20·1 21·5
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b) Determine the single sampling plan for AOQL 2%, an

htt estimated process average of 1% and a lot size of 200,
1000 and 5000 respectively. What % of the product will
be subjected to sampling inspection with each lot size ?
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5
11. Write short notes on any three of the following : 3×5
a) Sampling techniques
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b) Process capability
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c) Profit vs capability
d) Kaizen
e) Concept and meaning of JIT.
=============
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a c.
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Name : …………………………………………….

The figures in the margin indicate full marks.

1. Choose the correct alternatives for any ten of the following :

c) Gaussian d) None of these.

ii) Which of the following is a variable chart ?

iii) Assignable causes are the result of differences among

c) raw materials d) all of these.

8368 [ Turn over

iv) OC curve in acceptance sampling shows

b) acceptance probability vs lot quality

d) acceptance probability vs rejection probability.

c) higher the better d) change for anything.

vi) The success of a sampling plan depends on

a) sample randomness b) sample size

c) lot size d) none of these.

vii) When the process capability is more than the specified

c) very less d) nil.

viii) Cause and effect diagram is also known as

a) fish bone diagram b) process variability

c) process centering d) none of these.

ix) AOQL refers to

b) Average Outgoing Quality Level

x) The guidelines for developing quality manual are

a) ISO 10011 b) ISO 10012

c) ISO 10013 d) ISO 10014.

xi) In a double sampling plan the probability of taking the

second sample depends upon

a) quality of incoming lot

b) probability of rejection from the first sample

c) probability of acceptance and probability of

rejection from the second sample

d) probability of acceptance and probability of

rejection from the first sample.

8368 3 [ Turn over

xii) The impact of quality circles on organization is

b) improvement of productivity, as a result of

c) development of problem solving capabilities at the

2. a) What are the basic objectives of a control chart in any

4. Define and explain Lot-Tolerance Proportion defectives

7. a) Write down the different steps in calculating and

X5 16·4 14·9 14·9 15·4 15·5 15·1 15·0 15·3 15·0

Given the following tables for calculation of constants

2 3·267 7 1·924 12 1·717

5 2·114 10 1·777 15 1·653

8368 5 [ Turn over

various modes of operations ? 5

on a go-no-go jig used for the inspection. 10

b) Determine the single sampling plan for AOQL 2%, an

11. Write short notes on any three of the following : 3×5

e) Concept and meaning of JIT.

8368 7 [ Turn over

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