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    A Phone Call From A Customer: Before Listening

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    jk
    Andrea calls Junko to request extending the payment terms on an invoice from 30 to 60 days due to cash flow issues. Junko is hesitant but agrees to make an exception after Andrea offers to place a new, larger order. Junko says she will send an email confirming the extended terms.

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    A Phone Call From A Customer: Before Listening

    Uploaded by

    jk
    319 views4 pages
    Andrea calls Junko to request extending the payment terms on an invoice from 30 to 60 days due to cash flow issues. Junko is hesitant but agrees to make an exception after Andrea offers to place a new, larger order. Junko says she will send an email confirming the extended terms.

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    Original Title

    listening

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    Andrea calls Junko to request extending the payment terms on an invoice from 30 to 60 days due to cash flow issues. Junko is hesitant but agrees to make an exception after Andrea offers to place a new, larger order. Junko says she will send an email confirming the extended terms.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    319 views4 pages

    A Phone Call From A Customer: Before Listening

    Uploaded by

    jk
    Andrea calls Junko to request extending the payment terms on an invoice from 30 to 60 days due to cash flow issues. Junko is hesitant but agrees to make an exception after Andrea offers to place a new, larger order. Junko says she will send an email confirming the extended terms.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Listening: B1

    A phone call from a customer


    Listen to the phone call from a customer to practise and improve your listening skills.

    Before listening
    Do the preparation task first. Then listen to the audio and do the exercises.

    Preparation task
    Match the definitions (a–h) with the vocabulary (1–8).

    Vocabulary Definition
    1. …… an exception a. proof that a delivery has been made
    2. …… payment terms b. the conditions of when a customer should make
    3. …… an invoice payment
    4. …… an extension c. when more time is allowed for something
    5. …… delivery confirmation d. an official or organisational rule
    6. …… cash flow e. a document which shows how much a customer has to
    pay, for what and by when
    7. …… a regulation
    f. when something doesn’t follow the usual rule
    8. …… to appreciate
    g. to show someone you are grateful for something they
    have done
    h. the timing and amount of money coming in and going
    out of a company

    Tasks

    Task 1
    Are the sentences true or false?

    Answer
    1. The delivery hasn’t arrived yet. True False
    2. Andrea is having cash flow issues and needs a payment extension. True False
    3. Andrea usually asks for an extension of the payment terms. True False
    4. Andrea has a new order to place, even bigger than the last one. True False
    5. Junko can extend the payment terms on the last order to 60 days. True False
    6. Junko will send Andrea an email confirmation. True False

    © 2019 British Council www.britishcouncil.org/learnenglish


    Task 2
    Write the sentences in the correct group.

    Let me see what I can do. I promise this won’t become the norm.

    I’m happy to help you. I’m not sure if I can do that.

    You’ll really be helping us. I appreciate your help.

    I need a favour. I think we can make an exception this time.

    The customer says: The supplier says:

    Discussion
    Do you ever do favours or make exceptions for important clients?

    © 2019 British Council www.britishcouncil.org/learnenglish


    Transcript
    Junko: Hello, Junko Mori speaking. How can I help you?
    Andrea: Hi, Junko, it’s Andrea here from Red Band. I’m calling about our latest order.
    Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
    Andrea: Yes, everything’s fine with the order. I’m calling about the invoice and the payment
    terms. I need a favour.
    Junko: A favour? What do you need?
    Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know
    they’re usually 30 days, but we’re having some cash flow problems. You’d really be helping us
    out if you could extend it to 60 days.
    Junko: I’m not sure if I can do that, Andrea. We’ve got regulations at our end, and also have to
    manage our own cash flow.
    Andrea: I promise this won’t become the norm, Junko. Actually, I also want to place another
    new order. The same size order as last time. It’s for an important customer and they pay on
    delivery.
    Junko: I see. So your cash flow problem will be solved after this new order is delivered.
    Andrea: Exactly.
    Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make
    an exception this time.
    Andrea: That’s great, Junko. I appreciate your help.
    Junko: And we appreciate your business, Andrea. It works both ways.
    Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment
    terms extension?
    Junko: Sure, no problem. We’re happy to help you.
    Andrea: Great. And I’ll email you the new order.
    Junko: Thanks. I’ll keep an eye out for it. Talk to you soon.
    Andrea: You too. Goodbye.

    © 2019 British Council www.britishcouncil.org/learnenglish


    Answers

    Preparation task
    1. f
    2. b
    3. e
    4. c
    5. a
    6. h
    7. d
    8. g

    Task 1
    1. False
    2. True
    3. False
    4. False
    5. True
    6. True

    Task 2
    The customer says:

    1. You’ll really be helping us.


    2. I need a favour.
    3. I promise this won’t become the norm.
    4. I appreciate your help.

    The supplier says:

    1. Let me see what I can do.


    2. I’m happy to help you.
    3. I’m not sure if I can do that.
    4. I think we can make an exception this time.

    © 2019 British Council www.britishcouncil.org/learnenglish

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