Error and Solution Ls Retail

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Errors and Resolutions

Error:

 You must Specify Store Gen. Bus.Post. Gr. In Store No. xxxx

Resolution:

 Store Card, statement closing tab, see store gen and store vat.
Error:

 The Posted Statement Line already exists.

Resolution:

 At Open Statement with Error >> Clear Statement Line and NEVER use that Statement again
 Go to Object designer and delete specific Statement No. for the 2 tables:
o Trans. Sales Entry Status
o Transaction Status
 Re-create a new Statement >> F3 for new statement and retype the same date with the date on
the statement with error
Error:

 ICT Header XXXXXX already Exists

Resolution:

 Check the ICT Header > Distribution Location > ICT Header
 Check The Retail ICT Header at Object designer
 Match the two, then if at Distribution Location the ICT is zero then copy the last ICT No. at Retail
ICT Header of the specific Store
Error:

 You must specify Posted Statement. Nos. in Store xxx

Resolution:

 Object designer, store, filter store code, and add number in posted statement number.
IMPORTANT:

In the event that IS_HO _TO_STORE was run without any connection/processed with error , see job
monitor

Resolution:

 At STORE (store to where you are supposed to run the job IS_HO_TO_STORE)
 Check the Last Replication No of the two tables at Object designer
 Get the last replication No for this two tables
 See example

 Retail ICT Header


 Instore Header

Example Last replication No:

Retail ICT Header 21186

Instore Header 336


So at HO (Server)
Go back to the Job IS_HO_TO_STORE ( exx. IS_HO_TO_Consolacion)

Go to >> Job >> replication Counter


ICT >> 21186
ISMGT>>336

Then change the replication Number for SubJobs:

 ICT
 ISMGT

Copy the replication No. of the specified store. Example Last replication No:

Retail ICT Header (ICT) 21186

Instore Header (ISMGT) 336

 Then, you may now re-run the job once change applies
Error:

 Statement can’t be cleared after Sales Entries have been posted

Resolution:

 At Open Statement with Error >> Clear Statement Line and NEVER use that Statement again

 Go to Object designer and delete specific Statement No. for the 3 tables:

o Statement Line
o Trans. Sales Entry Status
o Transaction Status

Statement Line

 Identify first the Date and Statement No. with error


 Object Designer>> Statement Line>>Filter the Date with error, check if the Date and Statement
No are the same with what you identified
 Delete the whole Statement Line
Trans. Sales Entry Status

 Identify first the Date and Statement No. with error


 Object Designer>> Trans. Sales Entry Status>>Filter the Date with error, check if the Date and
Statement No are the same with what you identified
 Delete the Statement No. Only

Transaction Status

 Identify first the Date and Statement No. with error


 Object Designer>> Trans. Sales Entry Status>>Filter the Date with error, check if the Date and
Statement No are the same with what you identified
 Delete the Statement No. Only

 Re-create a new Statement >> F3 for new statement and retype the same date with the date on
the statement with error

Error:

 End of Day Declaration is missing

Resolution:

 POS >> Profiles>>Functionality Profiles


 Uncheck the POS Cash Management
 Proceed with Calculate Statement
 Then make it sure to RETURN / CHECK the Cash Management again at POS Cash Management
 POS >> Profiles>>Functionality Profiles
 CHECK the POS Cash Management

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