eCCRIS User Guide & FAQ

Q1. How do I access eCCRIS after I have registered at BNMLINK Kuala Lumpur/
BNM Offices/AKPK branches and already received the PIN number on my
mobile phone?
1.1. Please follow these steps:
(i) Login to https://eccris.bnm.gov.my using Internet Explorer 11 or Google
Chrome browser
(ii) Click “First Time Login”

1.2. On the “First Time Login” page

(i) Select your “Nationality” from the dropdown list
(ii) Fill in the details:
 ID number (12 digit MyKad/NRIC number or Passport number)
 PIN number (a 6 digit code sent to the user’s registered mobile phone
for activation of the eCCRIS account)

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(iii) Click the “Submit” button

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1.3. Set User ID/Password

(i) Key-in the preferred User ID to access eCCRIS, an email address for
contact and create a Password [length of password must be a minimum of
10 characters, with a combination of capital letters (A-Z), small letters (a-z),
digits (0-9) and special characters ”~!@#$%^&*()_+”
(ii) Click the “Submit” button

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1.4. On the “Security Settings” screen

(i) Select a security image, enter a security phrase, choose and provide an
answer for at least one security question
(ii) Click the “Submit” button

1.5. Once completed, an acknowledgement message will be displayed

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Q2. I have activated my eCCRIS. Now, how do I obtain my CCRIS Report?

2.1. Follow these steps:
(i) Log onto https://eccris.bnm.gov.my
(ii) Enter User ID (as created by user)
(iii) Click “Next” button

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2.2. If the security image and phrase match the user’s chosen image and phrase,
click “Yes” button to proceed to next step.

2.3. Enter password and click “Login” button

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2.4. Upon successful login, the eCCRIS homepage will be displayed

2.5. To retrieve the CCRIS report, click “ENQUIRY” tab, then click “Self Inquiry –
Individual”

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2.6. Indicate your acceptance to the Disclaimer statement, by checking the “I Agree”
checkbox. Then, click the “Report Enquiry” button

Q3. How can I download/save a copy of the CCRIS report?

3.1. While the report is being displayed on screen, click “Download” button

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3.2. A message box will appear. Click the “Download” button to initiate the report
download

3.3. Click “Open” to view the report or click on “Save” button to save a copy of the
report to your local storage

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3.4. The downloaded report is saved in Portable Document Format (PDF) with a pre-
assigned password as follows:
- Date of report enquiry (e.g. 30Oct2018, 10Feb2018)
- First 3-characters of your User ID (Ahmad, Hanafi)
- Examples: 30Jan2018Ahm, 10Feb2018Han
Once you enter the password, click the OK button to open the report. You will
need a software which is capable of opening PDF files, to view the saved report

Example: The saved CCRIS report viewed using Adobe Reader software

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Q4. I notice an error on my information shown in the credit report (e.g. name spelling,
date of birth, pending verification status) as reported by the financial institutions.
How do I manage data verification via eCCRIS?
4.1. To verify the profile and report a dispute, click the “Verify” button.

4.2. Select the disputed item(s) and click the “Next” button.

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4.3. On the “Data Verification – Request” screen, fill up dispute details and click the
“Save” button to save it as a draft or click the “Submit” button to submit the
dispute for further action.
(i) Data verification – Borrower Profile
Important: Please provide full information/supporting documents
such as a copy of Mykad, relevant letter from Jabatan Pendaftaran
Negara, etc. (Field - Add Attachment). Incomplete information may
result in a delay of response.

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(ii) Data verification – Account details (Outstanding Credit/Special

Attention Account/Application for Credit)
Important: Please provide full information/supporting documents
such as release letter, letter from the financial institution, etc. (Field –
Add Attachment). Incomplete information may result in a delay of
response from the reporting Financial Institution.

4.4. (i) An acknowledgement message will be displayed

(ii) You will be alerted via Notification Email that a Data Verification Request
has been submitted

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Note:
(i) Data verification on borrower profile will be submitted to BNM.
(ii) Data verification on account details will be submitted to respective
Financial Institution.

4.5. To check the status of data verification, please select “MY REQUEST”. The
following screen will be displayed.

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4.6. Fill up details and click the “Search” button.

Note:
Under normal circumstances, the user will receive feedback within 14 days.

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Q5. I forgot my User ID and password. How may I access eCCRIS?

5.1. Click “Forgot User ID or Password?”

5.2. The screen below will be displayed

(i) Please select your “Nationality” (i.e. Malaysia)
(ii) Fill up ID number (12 digit MyKad/NRIC number or Passport number)
(iii) Click the “Submit” button

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5.3. The screen below will be displayed. Please answer “Security Question”. Then
click the “Submit” button.

Note:
If the user does not answer the security question correctly, proceed to the
next security question until the user answers the security questions
correctly or all the security questions have been asked (maximum three
security questions).
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5.4. Upon successful authentication, the screen below will be displayed.

Click “Request for TAC” button. A TAC number will be sent to your registered
mobile phone.

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5.5. An acknowledgement message will be displayed.

(i) Fill in the TAC number that is sent to your mobile phone in the field provided
(ii) Click the “Submit” button

5.6. If all answers to the security questions are incorrect, the screen below will be
displayed.

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Q6. My account has been locked. How do I re-activate my account?

6.1. Click “Reactivate Account”

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6.2. The screen below will be displayed.

(i) Enter User ID (as created by user)
(ii) Click the “Submit” button

The screen below will be displayed:

Note:
If the user does not answer the security question correctly, proceed to the
next security question until the user answers the security question
correctly or all the security questions have been asked (maximum three
security questions).

Follow the same steps for Forgot User ID or Password (refer Q5)

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Q7. I am an authorised representative of a Company. How do I retrieve the CCRIS

report of the company?
Follow the same process as self-enquiry on own CCRIS report (i.e. refer Q2)

Q8. I am an authorised representative of a company. How to perform a dispute/verify

the company’s profile data (e.g. name spelling, registration date, and pending
verification status)/record as indicated in the CCRIS report?
Follow the same steps as self-enquiry on own CCRIS report (i.e. refer Q4).

Q9. I have forgotten my chosen security questions, and/or answers to the security
questions. How can I re-activate my eCCRIS account?
Please be present at BNM premises (BNMLINK Kuala Lumpur or BNM offices)
or AKPK branches and re-activate at the KIOSK or with assistance from an officer
Over-The-Counter.

Q10. Can I authorise another person to register on eCCRIS on my behalf?

No, you have to be present at BNM premises or AKPK branches for the initial
registration. You must be cautious about sharing your personal banking
information with a third party.

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Q11. I want to clarify on CCRIS reporting via telephone. Can BNM assist me?
Please liaise directly with the respective financial institution.

Q12. I have submitted my disputes/data verification request to the financial institution

via eCCRIS. When will the financial institution revert on the case?
Under normal circumstances, it may take up to 14 days for the financial institution
to provide feedback on disputes initiated by the user.

Q13. What are eCCRIS’ operation hours?

eCCRIS is available from 6:00 a.m. – 12.00 midnight, Monday to Friday
(excluding public holidays).

Q14. Who can I refer to for further enquiries relating to eCCRIS usage?
You may reach out to our Contact Centre, BNMTELELINK at 1-300-88-5465 or
603-2174 1717 (overseas), during operating hours from 9:00 a.m. to 5:00 p.m.,
Monday to Friday (excluding public holidays).

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