Install (/customer-Service/download-Install) : Remove Autodesk Software (Windows)

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Remove Autodesk Software (Windows)
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If a previous attempt to install or uninstall an Autodesk® product failed and now you are
unable to install or reinstall an Autodesk product on the system, it is strongly recommended
that you clean your system by uninstalling all Autodesk products and supporting applications
(add-ins, utilities, enablers, etc.) before attempting to reinstall the software.
Before you begin (https://knowledge.autodesk.com/customer-service/download-

install/remove-products/remove-windows-products#before-you-begin)
Uninstall Autodesk products (https://knowledge.autodesk.com/customer-service/download-
(http://www.autodesk.com/)
install/remove-products/remove-windows-products#Uninstall%20Autodesk%20products)
AUTODESK
Delete remaining Autodesk KNOWLEDGE NETWORK (/)
product files and folders
(https://knowledge.autodesk.com/customer-service/download-install/remove-
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products/remove-windows-
products#Delete%20remaining%20Autodesk%20product%20files%20and%20folders)
Delete remaining Autodesk product entries from the Windows registry

(https://knowledge.autodesk.com/customer-service/download-install/remove-
products/remove-windows-
products#Delete%20remaining%20Autodesk%20product%20entries%20from%20the%20Windows%20regis
Before reinstalling any Autodesk products (https://knowledge.autodesk.com/customer-

service/download-install/remove-products/remove-windows-
products#Before%20reinstalling%20any%20Autodesk%20products)
()
Uninstalling software
Removing peripherals, material libraries & products; Repair
product
4:46
Before you begin

• Back up custom files and configurations: The following procedures are intended to
completely remove Autodesk products and related support files from your computer,
including customization files such as menus, AutoLISP, PGP files, etc. If you wish to
preserve any existing customization, be sure to manually back up those files before
starting.
• Restart your computer: Before you start uninstalling your Autodesk products, we
recommend you restart your computer system to ensure that any pending Windows
operating system updates get applied first.
Uninstall Autodesk products
For most Windows-based Autodesk products, the process of uninstallation can be handled
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through the Windows Control Panel.
1. Open the Control Panel.The process may be different, depending on your Windows
version.
2. Select Uninstall a program (Windows 7, Windows Vista, Windows 8.1, and Windows 10) or
Add or Remove Programs (Windows XP).
3. Uninstall peripheral applications from smallest to largest. Select a program and click
Uninstall/Change.
Example: Before you uninstall 3DS Max Design, you should first uninstall the FBX add-in
for 3DS Max Design and any other related add-ins. This also applies to modules such as
the VBA enabler, Subscription Advantage packs, and Autodesk material libraries.
Note about Material Libraries: These libraries are shared across all Autodesk products and
should not be removed unless you are removing all Autodesk products from the system.
Uninstall from largest to smallest. Uninstall the medium resolution image library followed
by the base resolution image library and then the Autodesk material library.
4. After add-in applications are uninstalled, select the main product to be uninstalled.

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5. Click Uninstall/Change (Windows 7, Windows 8.1, and Windows 10) or Change/Remove

(Windows XP).
6. Click Uninstall and click Next to confirm that you want to remove the product from your
computer. (If you are prompted to remove shared files, click Yes to All.)

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7. After the Uninstall is complete, click Finish to close the installer.
Note: The uninstall procedure for some Autodesk products may require you to restart the
computer when the uninstall has completed. If this is the case, restart the computer as
instructed and return to the Control Panel to continue removing any remaining Autodesk
products.
Return to Top (https://knowledge.autodesk.com/customer-service/download-install/remove-

products/remove-windows-products#returntop)
Delete remaining Autodesk product files and folders

Warning: The following steps instruct you to delete folders at locations that would affect all
installed Autodesk products. These steps assume you have previously uninstalled all
Autodesk products and related peripherals and that it is safe to remove those folders.
1. In Windows Explorer, locate and delete the installation folder for each Autodesk product
that was uninstalled in the previous procedures. For example:
1. C:\Program Files\AutoCAD 2015

2. C:\Program Files\Autodesk\AutoCAD 2016
2. Delete the following folder:

1. C:\Program Files\Common Files\Autodesk Shared
Note: These locations may be different if your operating system is configured to store the
AUTODESK
Program Files folder on KNOWLEDGE NETWORK
a drive other than C, (/) your Autodesk product to
or if you installed
another drive and folder name.
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3. Delete the following user profile folders (substitute your login name for %username%):
Windows 7, Vista, Windows 8.1, and Windows 10
1. C:\Users\%username%\AppData\Roaming\Autodesk
2. C:\Users\%username%\AppData\Local\Autodesk
3. C:\Users\Public\Documents\Autodesk
4. C:\ProgramData\Autodesk
Windows XP
1. C:\Documents and Settings\%username%\ Application Data\Autodesk

2. C:\Documents and Settings\%username%\Local Settings\Application Data\Autodesk
3. C:\Documents and Settings\All Users\Application Data\Autodesk
Windows 7: Depending on your system settings, Windows Explorer may not automatically
display all the subfolders under the Users folder. If you cannot find these folders, copy and
paste the above folder locations into the Windows Explorer address bar.
Windows Explorer address bar

Delete remaining Autodesk product entries from the Windows

registry
Warning: Improperly editing the Windows registry could render your operating system
unusable. Use the Microsoft® Registry Editor at your own risk and only after backing up the
registry. Microsoft provides critical information about the registry in the Microsoft Knowledge
Base at http://support.microsoft.com/support (http://support.microsoft.com/support).
See: How to back up and restore the registry in Windows (https://support.microsoft.com/en-

us/help/322756/how-to-back-up-and-restore-the-registry-in-windows)
To edit the registry

1. Log on to the workstation as a member of the local Administrators group.
2. Launch the (http://www.autodesk.com/)
Run dialog:
1. Windows 7, Vista, Windows 8.1, and Windows 10: Windows

Create Account | key
Sign+In
R English
2.
Windows XP: Start > Run
3. In the Run dialog, enter REGEDIT in the Open edit field and click OK.
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4. In the Registry Editor, locate and delete the following subkeys:

- HKEY_CURRENT_USER\Software\Autodesk
- HKEY_LOCAL_MACHINE\Software\Autodesk
Deleting a subkey in the Registry Editor
5. Close the Registry Editor.
6. Restart the computer.

Before reinstalling any Autodesk products

At this point, each of the previously installed Autodesk products—along with residual files,
folders, and registry settings—should be gone from the system. Before you begin installing or
reinstalling products, we recommend you perform the following tasks to help ensure a
successful installation:
1. Reboot your computer.

2. In Windows Explorer, delete the contents of your Windows Temp folder.
Do not delete the Windows Temp folder itself.
You can locate the Temp folder by entering %TEMP%& in the |Address
Create Account bar of Windows
Sign In English
Explorer.
3. Close all running applications.

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4. Disable any virus-checking software running on your system.
Virus-checking applications may block certain common activities detected as suspicious,
such as accessing the registry or adding, removing, or updating DLL files. Not only can it
slow down the installation process, but it can actually introduce corruption. So make sure
that your virus checking software is turned off before you install, and make sure to turn it
back on afterwards.
Several anti-virus programs can be disabled by right-clicking the system tray icon and
selecting Disable from the shortcut menu. (For more information about disabling your
anti-virus software, refer to the vendor of that software). In some cases, you may need to
use the task manager to end the process for the anti-virus software that is still running.
To verify that an anti-virus program is not still running in the background

1. Press Ctrl + Alt + Delete.
2. Click Task Manager.
3. On the Processes tab of the Task Manager, select the process for the anti-virus program
and then click "End Process".
You are now ready to install your Autodesk products on your computer.

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Home (/) : Customer Service (https://knowledge.autodesk.com/customer-service)

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Download & Install (/customer-

REMOVE PRODUCTS (/CUSTOMER-SERVICE/DOWNLOAD-INSTALL/REMOVE-PRODUCTS)

Remove Autodesk Software (Windows)

Before you begin (https://knowledge.autodesk.com/customer-service/download-

Delete remaining Autodesk product entries from the Windows registry

Before reinstalling any Autodesk products (https://knowledge.autodesk.com/customer-

Before you begin

Create Account | Sign In English

5. Click Uninstall/Change (Windows 7, Windows 8.1, and Windows 10) or Change/Remove

Create Account | Sign In English

7. After the Uninstall is complete, click Finish to close the installer.

Return to Top (https://knowledge.autodesk.com/customer-service/download-install/remove-

Delete remaining Autodesk product files and folders

1. C:\Program Files\AutoCAD 2015

2. Delete the following folder:

Windows 7, Vista, Windows 8.1, and Windows 10

1. C:\Documents and Settings\%username%\ Application Data\Autodesk

Windows Explorer address bar

Delete remaining Autodesk product entries from the Windows

See: How to back up and restore the registry in Windows (https://support.microsoft.com/en-

To edit the registry

1. Windows 7, Vista, Windows 8.1, and Windows 10: Windows

4. In the Registry Editor, locate and delete the following subkeys:

Deleting a subkey in the Registry Editor

5. Close the Registry Editor.

6. Restart the computer.

Return to Top (https://knowledge.autodesk.com/customer-service/download-install/remove-

Before reinstalling any Autodesk products

1. Reboot your computer.

3. Close all running applications.

To verify that an anti-virus program is not still running in the background

2. Click Task Manager.

Return to Top (https://knowledge.autodesk.com/customer-service/download-install/remove-

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