Service Manual: Fortheturbochef Rapidcookoven

TM
Service Manual
FOR THE TURBOCHEF i3 TM
RAPID COOK OVEN
© 2009-2011 TurboChef Technologies, Inc.

For further information, call
1-800-90TURBO
or
+1 214-379-6000
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
©2009-2010 TurboChef Technologies, Inc.

Table of Contents
Important Safety Instructions
General Safety Information i
Reducing Fire Risk i
Grounding Instructions ii
Power Cord Replacement ii
Precautions to be Observed Before and During Servicing to Avoid
Possible Exposure to Excessive Microwave Energy ii
RF Interference Considerations ii
Specifications and Installation

Theory of Operation 1
Certifications 1
Dimensions 1
Oven Construction 1
Electrical Specifications 2
Unpacking Instructions 3
Lifting and Placing the Oven 3
Installation Near Open Heat Source 4
Optional Installation Items 4
Voltage Selection 4
Ventilation Requirements 4
Daily Maintenance 7
Oven Controls and Cooking

Oven Controls 9
Cooking 10
Step 1: Turn the Oven On 10
Step 2: Select Cook Temperature 10
Step 3: Warming Up 10
Step 4: Soaking 11
Step 5: Ready to Cook or “Idle” 11
Step 6: Adjusting the Time 11
Step 7: Cooking 11
Step 8: Remove Food from Oven 12
Step 9: Additional Cooking Options 12
Step 10: Cooling Down 12
Info Mode
Overview of the Info Mode 13
Viewing Cook Counter/Time Logs 13
Viewing the Fault Log 13
Viewing the Service Numbers 14
Options Screen 14
Network Setup 14
Setting the Date/Time 14
Adjusting the Volume 15
Setting the F2 Alarm 15
Making a Copy of the Oven Menu 15
Updating the Oven Menu 15
Updating the Oven Firmware 16
Resetting the Oven 16
Test Mode - Testing Oven Parts 16
Top and Bottom Blower 16
Heaters 16
Magnetron Test 16
Stirrer 16
Status Indicators 16
Fault Log 17
Turning Diagnostic Mode On/Off 17
Manufacturing Mode 17
Microwave Leakage Test 17
Microwave Power Test 17
Burn-In 17
Serial Number Edit 18
Volt On 18
Changing Temperature Measurement Setting 18
Self Test 18
Erase/Default Oven Settings 18
Edit Mode
Overview of the Edit Mode 19
Changing Set Temperatures 19
Changing Food Group/Item Name 20
Changing Recipe Settings 20
Oven Systems
Convection System 21
Blower Motor (Bottom) 21
Blower Motor (Top) 21
Blower Motor Speed Controller (BMSC) 21
Heater Elements 21
Jetplate (Bottom) 21
Jetplate (Top) 21
Top Jetplate Insert 21
Stirrer Motor and Assembly 22
Convection System Troubleshooting 22
Oven Door 22
Removing/Reinstalling the Oven Door 22
Adjusting the Oven Door 22
Interlock Switches 24
Adjusting the Door Switches 24
Hinges and Counter-Balance Assembly 24
Adjusting the Counter-Balance Assembly 24
Measuring RF Leakage for Microwave Safety 25
Oven Door Troubleshooting 26
Microwave System 27
Capacitors 27
Testing a Capacitor 27
Filament Transformers 27
Wiring the Filament Transformers 27
High-Voltage Transformers 28
Wiring the High-Voltage Transformers 28
Testing a Filament or High-Voltage Transformer 28
High-Voltage Diodes 28
Testing a High-Voltage Diode 29
Magnetrons 30
Testing a Magnetron for an Open/Shorted Filament 30
Stirrer Motor and Assembly 30
Wave Guides 30
Microwave System Troubleshooting 30
Control System 31
Control Board 31
Display 31
Electrical Compartment Cooling Fans 31
Electrical Compartment Cooling Fan Thermostat 31
Electrical Compartment Thermocouple 31
EMI Filter 31
Fuses 32
High-Limit Thermostat 32
Keypad 32
Magnetron Cooling Fan 32
Magnetron Thermostats 32
Power Supply 32
Relay - K1 Filament 32
Relay - K2 Anode 32
Relay - K3 Monitor 32
Relay - K6 Voltage 33
Relay - K7 Magnetron Cooling Fan 33
Relay - K8 Stirrer Motor 33
RTD 33
Smart Card Reader 33
Solid State Relay - K4/K5 Heater 33
Speaker 33
USB Port 34
Wire Harness 34
Voltage Sensor 34
Control System Troubleshooting 34
Filtering System 34
Air Filter 34
Catalytic Converter 34
Drain Pan 34
Vent Catalyst 34
Filtering System Troubleshooting 34
Troubleshooting
Overview of Troubleshooting 35
Fault Code Descriptions 35
Fault Code Troubleshooting - F1 Blower Running Status Bad 37
Fault Code Troubleshooting - F2 Cook Temperature Low 38
Fault Code Troubleshooting - F3 Magnetron Current Low 39
Fault Code Troubleshooting - F4 Door Monitor Defective 40
Fault Code Troubleshooting - F5 Magnetron Over Temperature 40
Fault Code Troubleshooting - F6 Electrical Compartment Temperature High 41
Fault Code Troubleshooting - F7 Open RTD 41
Fault Code Troubleshooting - F8 Heat Low 42
Fault Code Troubleshooting - F9 Cook Cavity Temperature High 42
Non-Fault Code Troubleshooting - No Keypad Input 43
Non-Fault Code Troubleshooting - “Cook Door Open” Message when Door is Closed 43
Non-Fault Code Troubleshooting - No Display (Screen is Blank) 44
Non-Fault Code Troubleshooting - Food Not Cooking Properly 45
Non-Fault Code Troubleshooting - “Read Fail” Message when Loading a Menu 46
Non-Fault Code Troubleshooting - “Write Fail” Message when Loading a Menu 47
Non-Fault Code Troubleshooting - “Defective Media” Message When Oven is
Plugged in or Restarted 48
Oven Schematic 49
Appendix - Replacing Oven Components

Replacing Oven Components A-1
No Cover Removal Required A-2
Opening Top Cover Required A-4
Removing Top Cover Required A-5
Removing Left Side Cover Required A-8
Removing Right Side Cover Required A-10
Removing Right and Left Covers Required A-11
i
IMPORTANT SAFETY INSTRUCTIONS

WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of
burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive
microwave energy.
General Safety Information

a Read all instructions before using this appliance.
a Read and follow the specific "Precautions to be Observed Before and During Servicing to Avoid Possible
Exposure to Excessive Microwave Energy" found on page ii.
a This appliance must be grounded. Connect only to properly grounded outlet. See "Grounding
Instructions" found on page ii.
a Install or locate this appliance only in accordance with the provided installation instructions.
a Some products such as whole eggs and sealed containers (e.g., closed glass jars) may explode and
should not be heated in this oven.
a Use this appliance only for its intended uses as described in this manual.
a This appliance should be serviced only by qualified service personnel. Contact the nearest authorized
service facility for examination, repair, or adjustment.
a Keep cord away from heated surfaces.
a Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without
appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave
oven is not always present. THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY
BOILING OVER WHEN THE CONTAINER IS DISTURBED OR A UTENSIL IS INSERTED
INTO THE LIQUID.
X DO NOT allow children to use this appliance.
X DO NOT use corrosive chemicals or vapors in this appliance - it is not designed for industrial or
laboratory use.
X DO NOT operate this appliance if it has a damaged cord or plug, is not working properly, or has been
damaged or dropped. See Power Cord Replacement found on page ii.
X DO NOT cover or block any openings on this appliance.
X DO NOT store this appliance outdoors.
X DO NOT use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X DO NOT immerse cord or plug in water.
X DO NOT let cord hang over the edge of table or counter.
X DO NOT use a water jet for cleaning. See the Maintenance section (pages 7-8) for proper cleaning
procedures.
Reducing Fire Risk

SAFETY INSTRUCTIONS
a Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.
a If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the power
cord or shut off power at the fuse or circuit breaker panel.
a If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
X DO NOT use the cook cavity for storage purposes.
X DO NOT overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
X DO NOT leave paper products, cooking utensils, or food in the cavity when not in use.
SAVE THESE INSTRUCTIONS

ii SAFETY INSTRUCTIONS
Grounding Instructions
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of elec-
tric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has a
grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if doubt exists as to whether the appliance is properly grounded.
X DO NOT use an extension cord. If the power cord is too short, have a qualified electrician or
serviceman install an outlet near the appliance.
WARNING: Improper grounding can result in risk of electric shock.
Power Cord Replacement

If the power cord is damaged, it must only be replaced by the manufacturer, its service agent, or a
similarly-qualified person.
Precautions to be Observed Before and During Servicing to Avoid Possible

Exposure to Excessive Microwave Energy
(a) DO NOT operate or allow the oven to be operated with the door open.
(b) Make the following safety checks on all ovens to be serviced before activating the magnetron or other
microwave source, and make repairs as necessary: (1) interlock operation, (2) proper door closing,
(3) seal and sealing surfaces (arcing, wear, and other damage), (4) damage to or loosening of hinges
and latches, (5) evidence of dropping or abuse.
(c) Before turning on microwave power for any service test or inspection within the microwave
generating compartments, check the magnetron, wave guide or transmission line, and cavity for
proper alignment, integrity, and connections.
(d) Any defective or misadjusted components in the interlock, monitor, door seal, and microwave
generation and transmission systems shall be repaired, replaced, or adjusted by procedures described
in this manual before the oven is released to the owner.
(e) A microwave leakage check to verify compliance with the Federal Performance Standard should be
performed on each oven prior to release to the owner.
Refer to pages 25-26 for leakage test procedures.
RF Interference Considerations
The i3 oven generates radio frequency signals. This device has been tested and was determined to be in
compliance with applicable portions of FCC part 18 requirements and to the protection requirements of
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility at the time of manufacture. However, some equipment with sensitivity to
signals below these limits may experience interference.
If your equipment experiences interference:
a Increase the physical separation between this oven and the sensitive equipment.
a If the sensitive device can be grounded, do so following accepted grounding practices.
a If battery-powered microphones are being affected, ensure that the batteries are fully charged.
a Keep sensitive equipment on separate electrical circuits if possible.
a Route intercom wires, microphone wires, speaker cables, etc. away from the oven.
Specifications and Installation
1
31.25”
(794 mm)
24.5” 28.25” 39.65”
(622 mm) (718 mm) (1007 mm)
21.25”
(540 mm)
Figure 1: i3 Oven Dimensions
Theory of Operation Dimensions

Utilizing TurboChef ’s patented technology to rapidly Oven Dimensions
cook food without compromising quality, the i3 oven Height: 21.25” (540 mm)
provides superior cooking performance while Width: 24.5” (622 mm)
requiring minimal space and energy consumption. Depth (footprint): 25.75” (654 mm)
The control system precisely coordinates independent Depth (door closed): 31.25” (794 mm)
top and bottom impinged airflow with microwave to Depth (door open): 39.65” (1007 mm)
deliver superior quality and throughput. The top- Weight: 245 lb. (111 kg)
launched microwave system allows for use of most
standard metal pans, and integral catalytic converters Cook Cavity Dimensions
allow for UL®-certified ventless operation (see page 4 Height: 6.9” (175 mm)
for details and limitations). Width: 19.4” (493 mm)
Depth: 14.75” (375 mm)
This manual includes instructions for servicing, Volume: 1.14 ft (32.3 liters)
3
troubleshooting, installing, cleaning, and operating

the i3 oven. If you have questions that are not Clearances
addressed in this manual, contact Technical Service Top: 19” (483 mm)
(800.90TURBO, +1 214-379-6000) or your Sides: 2” (51 mm)
Authorized Distributor.
Oven Construction
Certifications SPECIFICATIONS AND INSTALLATION
Exterior
cULus, UL EPH, TÜV, CE, FDA - Two-tone stainless steel front, top, and sides
- 304 stainless steel removable grease pan
- Ergonomic door handle
- Rubber seal for surface mounting
- Side hand grips for lifting
UL 710B (KNLZ) listed for ventless operation. Interior
- 304 stainless steel interior
- Fully-insulated cook chamber
- Oven rack removable for cleaning
- Top and bottom jetplates
2 SPECIFICATIONS AND INSTALLATION
Electrical Specifications
TurboChef recommends a Type D circuit breaker for all installations outside the US.
Single Phase
i3 US model (i3-9500-1)* i3 UK model (i3-9500-2-UK)
208/240 VAC, 60 Hz, 40 amps 230 VAC, 50 Hz, 40 amps
Max Input: 8300/9600 watts Max Input: 9200 watts
Plug: NEMA 6-50P, 8/3 Plug: IEC 309, 3-pin
i3 BK model (i3-9500-6-BK) i3 JK model (i3-9500-8-JK) - 50 Hz

220 VAC, 60 Hz, 40 amps (i3-9500-10-JK) - 60 Hz
Max Input: 8800 watts 200 VAC, 50 or 60 Hz, 40 amps
Plug: IEC 309, 3-pin Max Input: 8000 watts
Plug: PSE-marked, 3-blade
i3 LA model (i3-9500-7-LA)
220 VAC, 60 Hz, 40 amps
Max Input: 8800 watts
Plug: NEMA 6-50P
Multi Phase
i3 DL (USA) model (i3-9500-14-DL)* i3 KW model (i3-9500-12-KW)
208/240 VAC, 60 Hz, 24 amps 400 VAC, 60 Hz, 14 amps
Max Input: 8600/9900 watts Max Input: 9500 watts
Plug: NEMA 15-30P Plug: IEC 309, 5-pin
i3 BD model (i3-9500-16-BD) i3 ED model (i3-9500-3-ED)

220 VAC, 60 Hz, 24 amps 230 VAC, 50 Hz, 24 amps
Max Input: 9100 watts Max Input: 9500 watts
Plug: IEC 309, 4-pin Plug: IEC 309, 4-pin
i3 LD model (i3-9500-15-LD) i3 SD model (i3-9500-13-SD)

220 VAC, 60 Hz, 24 amps 230 VAC, 60 Hz, 24 amps
Max Input: 9100 watts Max Input: 9200 watts
Plug: NEMA 15-30P Plug: IEC 309, 4-pin
i3 EW model (i3-9500-4-EW) i3 JD model (i3-9500-9-JD) - 50 Hz

400 VAC, 50 Hz, 14 amps (i3-9500-11-JD) - 60 Hz
Max Input: 9500 watts 200 VAC, 50 or 60 Hz, 23 amps
Plug: IEC 309, 5-pin Max Input: 8000 watts
Plug: PSE-marked, 4-blade
i3 AU model (i3-9500-5-AU)
400 VAC, 50 Hz, 14 amps
Max Input: 9500 watts
Plug: Clipsal 5-pin
* North America models include a voltage sensor that detects 208 or 240 VAC. The voltage sensor does
not compensate for lack-of or over-voltage installations.
3
Figure 2: Hand Grip Locations
Install or locate this appliance only in accordance with the instructions below.
Unpacking Instructions WARNING: This oven is not intended for

built-in installation (i.e., installing the oven in
1. Remove oven from packaging.
any structure that surrounds the oven by five
2. Before discarding packaging, check or more sides). Be sure to provide a minimum
thoroughly for accessories, consumables, of 2” (51 mm) clearance for all sides and 19”
and literature. (483 mm) clearance for the top.
3. Discard packaging.
1. Prepare a surface that is at least 30” (762 mm)
4. Check cook cavity thoroughly for accessories, deep and capable of supporting 250 lb. (113 kg).
consumables, and literature. If installing onto an oven cart, make sure the
5. Discard any packaging in cook cavity. wheels/casters are locked.
2. Position one or more persons at the front and
rear of the oven.
Lifting and Placing the Oven
3. Place hands into grips (see Figure 2) and lift.
WARNING: Oven weighs approximately
245 lb. (111 kg). Never lift with fewer than 4. Place the oven on the prepared surface or cart,
ensuring no edges are hanging off the sides.
two people. SPECIFICATIONS AND INSTALLATION
5. Install the oven rack.
WARNING: Lift the oven only by using the
6. Plug in the oven.
provided hand grips. Never lift the oven by the
door handle.
NOTE: The oven is primarily serviced through its
top. DO NOT install shelving directly over the unit.
WARNING: The oven must be properly
The operator will be responsible for service charges
placed on a table or countertop at all times.
incurred as a result of added time required to access
TurboChef will not recognize a fallen oven as
the top of the oven.
a warrantable claim and is not liable for any
injuries that may result.
Installation Near Open Heat Source ChefComm Pro (CON-7006)

See Figure 4, page 5. When placing a TurboChef oven near ChefComm Pro empowers any user of a TurboChef
an open heat source, strictly adhere to the following: oven to easily and efficiently create menu settings on a
- If the oven is being placed near a grill or stove, computer and transfer them to an oven via smart card
a divider must exist between the oven and the or USB device.
open heat source, with a minimum of 6” (152 ChefComm Limited (CON-7016)
mm) between the oven and the divider.
ChefComm Limited is a “read-and-transfer only” version of
- If the oven is being placed near a fryer, a
ChefComm Pro that helps ensure carefully-crafted settings
divider must exist between the oven and fryer,
are easy to distribute globally, while providing the peace of
with a minimum of 12” (305 mm) between
mind that they will not be altered.
the oven and the divider.
- The height of the divider must be greater than
Voltage Selection
or equal to the height of the oven (21.25” or
540 mm). For North America oven models, the oven will detect
- Verify the oven location has a minimum 19” (483 208 or 240 incoming voltage.
mm) clearance on top and a minimum 2” (51 The initial voltage selection is typically completed
mm) of clearance on each side. before the oven is used by the customer. However, if
incoming voltage for the store is different than the pre-
Optional Installation Items set voltage, the operator will be required to select
either 208 or 240 after pressing the On/Off key to
See Figure 5, page 5.
turn on the oven. The correct voltage will be enlarged
TurboChef Oven Cart on the screen, identifying which option to select (see
- Part Number: NGC-1217-2 Figure 3 below).
- H x W x D: 17.3” (439 mm) x 7.8” (706 mm)
x 26.625” (676 mm) SELECT VOLTAGE:
208 VAC
TurboChef Stacking Stand
- Part Number: i5-9369 240 VAC
- H x W x D: 44.6” (1133 mm) x 32.5” (826 mm)

x 26.5” (673 mm)
Figure 3: Selecting Voltage
Oven Restraint Kit
Part Number: TC3-0242
WARNING: The Oven Restraint Kit will not Ventilation Requirements
prevent the oven from falling off a countertop The TurboChef model i3 oven has been approved by
if pulled off or allowed to slide off the edge. Underwriter’s Laboratory for ventless operation (UL
710B, KNLZ listing) for all food items except for
Oven Connect
foods classified as “fatty raw proteins.” Such foods
Oven ConnectTM allows you to update menu settings include bone-in, skin-on chicken, raw hamburger
for multiple ovens at once, from one central location. meat, raw bacon, raw sausage, steaks, etc. If cooking
Oven Connect can also download oven diagnostics and these types of foods, consult local HVAC codes and
counters. For more information on how to network authorities to ensure compliance with ventilation
ovens, see page 14. For information on obtaining requirements.NOTE: In no event shall the manufac-
Oven Connect, contact TurboChef Customer Support turer assume any liability for damages or injuries
at 800.90TURBO or +1 214.379.6000. resulting from installations which are not in compli-
If servicing a control board, follow the instructions on ance with the instructions and codes previously listed.
page 31 to ensure proper connectivity.
5
Counter Top / Table

Partition
21.25” (540 mm) Partition
Above Counter Top
21.25” (540 mm)
Above Counter Top
TurboChef
Grill i3 Oven
Deep Fryer
6” 12”
(152 mm) (305 mm)
Minimum Minimum
Figure 4: Installation Near Open Heat Source
21.25” (540 mm)
4.5”
(114 mm)
59.7” (1516 mm)
(handle)
SPECIFICATIONS AND INSTALLATION

44.6” (1133 mm)
32.5” (826 mm)

(handle)
20.5” (521 mm)
35.5” (706 mm) 17.3”
(439 mm)
15.8”
(401 mm)
28.6” (726 mm) 26.5” (673 mm)

30.0” (762 mm)
31.5” (800 mm)
32.5” (826 mm)
Figure 5: Oven Cart and Stacking Stand Dimensions

This page intentionally

left blank.
Daily Maintenance
7
Daily Maintenance Supplies and Equipment

The following steps will help maintain your i3 oven. - Oven Cleaner (Part Number: 103180)
Use only TurboChef Oven Cleaner and Oven Guard. - Oven Guard (Part Number: 103181)
The use of any other cleaning products can damage - Nylon scrub pad, cleaning towel, disposable gloves,
critical oven components, which will result in a protective eyewear, dust mask (optional), *pair of
non-warranty service call. tongs wrapped with towel (optional - see step 11)
Step 1: Prepare the Oven

WARNING: The oven operates at approximately 500°F (260°C) and may
cause injury if not allowed to cool properly.
- Turn off the oven by pressing the On/Off key.
- Slightly open the oven door. Cooling takes approximately 40 minutes.
Step 1 - DO NOT attempt to clean the oven until the oven displays “Oven Off.”
Step 2: Remove and Clean the Wire Rack

WARNING: Be sure the oven interior is cool before you remove the wire rack.
- Wash, rinse, sanitize, and dry the wire rack.
Step 3: Remove and Clean the Lower Jetplate

Step 2 - Unscrew the two thumb screws on the lower jetplate.
- Lift the lower jetplate by gripping the thumb screws.
- Remove the lower jetplate.
- Wash, rinse, sanitize, and dry the lower jetplate.
Step 4: Remove and Clean the Lower Air Diverter

- Remove the lower air diverter.
Step 3 - Wash, rinse, sanitize, and dry the lower air diverter.
WARNING: DO NOT discard the lower air diverter. The oven will not work
without the lower air diverter installed.
Step 5: Wipe the Oven Interior

- Wipe any large particles from the oven interior with a damp towel.
Step 4
Step 6: Clean the Oven Interior
- Spray oven cleaner onto the top, bottom, and sides of the oven interior.
CAUTION: DO NOT spray oven cleaner into the holes on the back oven
wall. Doing so can damage critical oven components, resulting in a
non-warranty service call.
DAILY MAINTENANCE
- Allow Oven Cleaner to penetrate stains for five minutes.

Step 5
- Clean the oven interior with a nylon scrub pad.
NOTE: Depending on the model, the oven will utilize either a ceramic top jetplate
or a metal top jetplate that incorporates a glass insert.
CAUTION: DO NOT apply excessive pressure when wiping the top ceramic
jetplate or glass insert; breakage will result in a non-warranty service call.
Step 6 CAUTION: DO NOT remove the top ceramic jetplate or glass insert; breakage
will result in a non-warranty service call.
8 DAILY MAINTENANCE
Step 7: Clean and Dry the Oven Door

CAUTION: DO NOT spray cleaner directly onto the oven door gasket (A) or
saturate it with water.
A
CAUTION: DO NOT scrub, scrape, or attempt to clean the oven door gasket (A).
Doing so may cause the door to not close properly, resulting in a non-warranty
Step 7 service call.
- Clean the oven door with oven cleaner and a nylon scrub pad.
- Wipe the oven door with a damp towel.
Step 8: Rinse the Oven Interior

CAUTION: DO NOT use a hose or water jet for cleaning. Doing so can
damage critical oven components, resulting in a non-warranty service call.
Step 8
- Rinse the oven interior with clean water.
- Thoroughly dry the oven interior with a clean towel.
Step 9: Apply TurboChef Oven Guard

- Spray Oven Guard onto a clean towel.
- Wipe the oven’s interior walls and the inside of the oven door.
Step 9 CAUTION: DO NOT apply Oven Guard to the oven door gasket. Doing so
may damage the gasket, resulting in a non-warranty service call.
Step 10: Reinstall Components

- Reinstall the lower air diverter.
- Reinstall the lower jetplate. Screw in the two thumb screws to lock the lower
jetplate in place.
- Reinstall the wire rack and close the oven door.
Step 10
Step 11: Clean the Drain Pan
- Remove the lower front panel.
- Remove the drain pan entirely from the bottom of the oven.
- Wipe down* the inside of the area the drain pan fits within.
- Empty, clean, and reinstall the drain pan.
- Reinstall the lower front panel.
Step 11
Step 12: Clean the Oven Exterior
- Wipe the oven exterior with a clean, damp towel.
CAUTION: DO NOT spray chemicals into any openings, such as the louvers
on the side panels or the rear vent catalyst housing. Doing so can damage
critical oven components, resulting in a non-warranty service call.
Step 12 Step 13: Clean the Air Filter (once per week)
- Remove the air filter from the back panel.
- Gently wash by hand in the sink or rinse with hot water.
CAUTION: DO NOT use a water jet. Doing so will shorten the life of the filter.
- Reinstall the air filter, or replace it if large holes are present or if the mesh is
becoming detached from the frame.
Step 13
CAUTION: DO NOT operate the oven without the air filter in place.
Oven Controls and Cooking
9
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
7 7 BAC K
S TOP
ENTE R
7 8 9
PQRS TUV WXYZ
BAC K 0 EN TE R
STOP
2 1 4 5 3 6 8
Figure 6: Oven Controls
Oven Controls 6. Enter Key

Press the Enter key when saving changes to food item
settings (Figure 30, page 20), or whenever instructed
1. On/Off Key
by the oven screen.
Press to turn the oven on (begin warmup) or off (cool
down), or to exit Info Mode (page 13).
7. Soft Keys
There are ten soft keys - five to the left and right
2. Info Key
of the display. Press a soft key to select an option
When the oven is off or cooling down, press to access
adjacent to that key on the display.
the Info Mode (see page 13).
NOTE: Soft keys are labeled L1-L5 and R1-R5 in this
3. Up and Down Keys manual (where applicable) for identification purposes.
When the oven is ready to cook (i.e., warmed up and
waiting for a cook command), press the Up or Down
8. Numeric Keypad
key to view additional food groups or items.
Use the numeric keypad to enter access passwords
or modify cook settings (Figure 30, page 20). The
When the oven is in the Info Mode (see page 13),
numeric keypad also contains a Back/Stop key and
press to navigate between screens 1 and 2.
an Enter key, which are functionally identical to
Items 5 and 6.
When editing a food item, press to navigate between
editable fields (Figure 30, page 20).
4. Display OVEN CONTROLS AND COOKING

The display shows information relevant to the
current oven operation and/or user options.
5. Back/Stop Key
When the oven is cooking, press the Back/Stop key to
immediately terminate a cook cycle. When the oven is
ready to cook (i.e., warmed up and waiting for a cook
command), or in the Info Mode (see page 11), press
the Back/Stop key to return to the previous screen.
10 OVEN CONTROLS AND COOKING
Cooking
The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the
box. If these settings are erased, new menu settings must be either loaded via smart card/USB drive (page 15) or
programmed manually (pages 19-20). The oven will not cook unless settings are present.
Note that the steps below are not always sequential. Typically, multiple items will be cooked before cooling the
oven (Step 10).
Step 1: Turn the Oven On
When the oven is off (Figure 7), the oven temperature has receded below
TURBOCHEF i3 150°F (66°C), but the display and keypad remain on.
OVEN OFF
READY TO CLEAN
Press the On/Off key to turn the oven on.
Figure 7: Oven Off
Step 2: Select Cook Temperature
SELECT COOK TEMPERATURE

The oven can store either one or two cook temperatures. To select a
TEMP 1: 500F temperature, press the adjacent soft key.
TEMP 2: 350F
Each temperature has 10 food groups assigned to it, and each group
consists of 10 food items (100 items per temperature). The operator will
Figure 8: Cook Temperature Select only be able to cook items associated with the selected temperature; to
cook other items on the menu, a new temperature must be selected.
NOTE: If both temperature settings are the same, this screen will be
bypassed and access to all 200 food items will be allowed.
Step 3: Warming Up
During this step, the oven warms to the selected or pre-set temperature.
WARMING UP
OVEN CC = 244F
OVEN SP = 500F
Figure 9: Warming Up
11
Step 4: Soaking
Once the oven temperature reaches the set point, the oven will continue to warm for eight minutes to ensure
the cook cavity surfaces absorb enough heat so as to not affect cooking results. This process is called “soaking.”
Step 5: Ready to Cook or “Idle”
WARNING: Inside of oven and oven door are hot!
1. Place the food into the oven.

2. Select a food group by pressing its adjacent soft key, or press the Up or Down key for additional food
groups, if available.
3. Select an item to cook by pressing its adjacent soft key.
Step 6: Adjusting the Time
The Adjust Time option is turned off by default. If you want the ability
ADJUST TIME
to modify the cook time before each cook cycle, this feature can be
01:40 turned on from the “Options” screen (see page 14).
START COOK
1. If the “Adjust Time” screen appears, change the cook time if needed
Figure 10: Adjust Time by using the number keys.
2. Press Enter or the bottom-right soft key to confirm and begin cooking.
Step 7: Cooking
NOTE: To immediately terminate a cook cycle, press the Back/Stop key.

OVEN CONTROLS AND COOKING
COOKING
GROUP 1 ITEM 1
01:17 NOTE: If the oven door is opened during a cook cycle, the cycle will
pause until the door is closed and “Resume” is selected.
Figure 11: Cooking

12 OVEN CONTROLS AND COOKING
Step 8: Remove Food from Oven
WARNING: Dish and inside of oven/oven door are hot!

COOKING DONE
PLEASE REMOVE FOOD FROM OVEN
Open the oven door and check/remove food.
Figure 12: Cooking Done
Step 9: Additional Cooking Options
ADDITIONAL COOKING OPTIONS

The “Additional Cooking Options” screen is turned off by default. If you
COOK MORE want the ability to cook a product beyond the original cook time, you
can enable this feature from the “Options” screen (see page 14).
BROWN MORE
COOK AND BROWN MORE
SAVE ADJUSTED TIME EXIT
If the “Additional Cooking Options” screen appears and the food product
Figure 13: Additional Cooking requires more cooking:
Options - Select “cook more” if the inside of the food item is undercooked.
- Select “brown more” if the outside of the food item requires more
browning or crisping.
- Select “cook and brown more” if both the inside and outside of the
food item are not done.
- Select “save adjusted time” to save any change to the cook time made
during Step 6. Note that this option is not available if “Adjust Time”
is disabled.
- Select “exit” to return to the food group selection screen.
Step 10: Cooling Down
When finished cooking for the day, press the On/Off key to turn the
COOLING DOWN oven off and begin cooling down.
PLEASE OPEN OVEN DOOR
CC = 288F
During this step, the oven blows cool air into the cook cavity
to return it to approximately 150°F (66°C), at which point the oven
Figure 14: Cooling Down is safe to clean.
Info Mode
Test Mode
Edit Mode
13
Overview of the Info Mode From screen 2 of the Info Mode (Figure 16):
- Access Test Mode
The Info Mode serves four main purposes:
- Access the “Options” screen
1. To display oven information. - Set the language (not available on all models)
2. To provide access to Test Mode and additional - Set the date/time
diagnostic tools for service technicians. - Increase/decrease the tone volume (sound)
- Access the “Load Menu” screen
3. To turn oven options and features on/off.
- Turn the F2 Alarm on or off (page 14 for details)
4. To update oven settings.
Viewing Cook Counter/Time Logs
To access the Info Mode, simply press the Info key
when the oven is either off or cooling down. To toggle From the Info Mode (Figure 15), press the R1
between screens 1 and 2, press the Up or Down key. soft key:
- Once to display total cook time.
From screen 1 of the Info Mode (Figure 15): - Twice to display total magnetron time.
- View the oven serial number - Three times to display total “oven on” time.
- View the oven software version - Four times to display a cumulative cook count.
- View the menu part number and revision
- View the last temperature selected to cook Viewing the Fault Log
- View the electrical compartment temperature Figures 17-18. For more information on faults,
- Scroll through counters (total cook time, magne- see pages 35-36. To zero the fault counters, select
tron time, total oven on time, and cumulative Clear All.
cook count)
- View the operating voltage (North America From the Info Mode (Figure 15), press the R3 soft
models only) key to view the fault log (Figure 17). To view time
- Access the fault log stamps of each fault occurrence (Figure 18), press the
- Access service phone numbers soft key adjacent to the fault code.
L1 S/N: i3-DXXXXXX COUNTS SCROLL

R1 L1 F1: BLOWER
FAULT LOG
8 F6: EC OT 0 R1
L2 SOFTWARE VERSION
INFO 1
VAC = 240 R2 L2 F2: LOW TEMP 0 F7: RTD OPEN 0 R2
L3 MENU P/N AND REV FAULT LOGS
R3 L3 F3: MAG C LOW 0 F8: HX RISE LOW 0 R3
L4 SP: 500F SERVICE NUMBERS
R4 L4 F4: MONITOR 0 F9: CC OT 0
R4
EC TEMP: 84F F5: MAG OT 0 <CLEAR ALL>
L5 R5 L5 R5
Figure 15: Info Mode Screen 1 Figure 17: Fault Log
L1 TEST MODE LOAD MENU

R1 L1 F1 FAULT DETAIL
R1
12/04/09 20:18
L2 SET OPTIONS INFO 2 F2 ALARM ON R2 L2 09/26/09
07/18/09
17:42
14:35 R2
INFO MODE
07/15/09 08:36
L3 SET LANGUAGE R3 L3 07/14/09 22:07 R3
07/14/09 13:54
L4 SET DATE/TIME 05/01/09 11:14:28
R4 L4 07/14/09 05:22
SCREEN 1 OF 13
R4
SOUND = = = = = = 7
L5 R5 L5 MORE R5
Figure 16: Info Mode Screen 2 Figure 18: Fault Time Stamp Detail
14 INFO MODE
Viewing the Service Numbers If DHCP is turned on (top-left corner of screen), the
oven will automatically be assigned an IP address
From the Info Mode (Figure 15, page 13), press the
when connected to a local area network (if an IP
R4 soft key to view technical support contact info.
address is available). TurboChef recommends leaving
DHCP off to ensure the IP address on the oven does
Options Screen not change.
From screen 2 of the INFO MODE (Figure 16, page 13),
Using Oven Connect requires each oven to be net-
press the L2 soft key to access the Options screen
worked. For help determining the correct network
(Figure 19). When prompted, enter the password
setup information, contact your network administrator
9 4 2 8 and press the Enter key.
From the Set Options screen, the following oven

Setting the Date/Time
options can be configured:
- “Adjust Time” screen (see Step 6, page 9) Having an accurate date and time is important for
- “Cook More” screen (see Step 9, page 10) logging oven counts, diagnostics, and fault conditions,
- Edit Mode (page 17 for more details) should any occur. The oven time and date are set at
- “Load Menu” screen (page 16 for more details) the time of manufacture; however, the technician may
- Network Setup (see below) at some point be required to make an adjustment.
- Oven Type: Ensure this option is set to “i3.” From screen 2 of the INFO MODE (Figure 16, page 13),
- Demo Mode (TurboChef use only) press the L4 soft key to access the “Set Date/Time”
screen (Figure 20).
Network Setup To set the date and time,

From the network setup screen, the following information 1. Use the L3 and R3 soft keys (middle left and
may be entered to configure the oven for networking: middle right) to navigate between fields.
- IP Address 2. Use the numeric keypad to enter the month,
- Mask day, and year, followed by the hour and minute.
- Gateway (GW) NOTE: The clock is a 24-hour clock (e.g., 20:30 =
- Domain Name Servers (DNS 1/DNS 2) 8:30 PM).
Each set of numbers may be edited in strings of three digits: 3. Select “Save” to save your changes or “Cancel”
1. To edit the first string, press the Down key to cancel and exit the screen.
and then enter the first three digits. NOTE: The oven will not retain the time if it is left
2. Press the Down key again and enter the next three digits. unplugged for two or more weeks.
3. Repeat until all digits have been entered for each field.
4. Press “Save.”
L1 ADJ TIME OFF

OVEN OPTIONS
NETWORK SETUP
R1 L1 SET DATE/TIME
R1
L2 COOK MORE ON R2 L2 R2
MM / DD / YY HH:MM
L3 EDIT MODE ON R3 L3 < 09/29/09 2 0 :3 _
0 >
R3
L4 LOAD MENU ON R4 L4 R4
DEMO MODE OFF OVEN TYPE I3
L5 R5 L5
CANCEL SAVE
R5
Figure 19: Options Screen Figure 20: Set Date/Time

15
Adjusting the Volume Updating the Oven Menu

From screen 2 of the INFO MODE (Figure 16, page 13), From screen 2 of the INFO MODE (Figure 16, page 13),
press the L5 soft key to adjust the beeper volume. press the R1 soft key to access the Load Menu screen.
NOTE: This feature can be turned on or off via the

Setting the F2 Alarm “Options” screen (Figure 19, page 14).
Under normal operation, the F2 alarm will terminate
To load a menu to the oven via smart card,
a cook cycle if the CC temperature falls below 84°F
1. Insert the smart card (Figure 21).
(47°C) of the set point. Turning off the F2 alarm will
2. Press the L1 soft key “Load from Card.”
prevent a cook cycle from being terminated if the
3. Verify the oven beeps and reads “FINISHED.”
fault is discovered. In either event, the fault will be
logged and should necessitate a service call.
To load a menu via USB drive,
To turn the F2 alarm on or off, press the R2 soft key 1. Verify the menu on the USB drive is named
from the Info 2 screen (Figure 16, page 13). MENU.BIN.
2. Verify the menu on the USB drive is in a folder
named TC_MENUS. This folder must not be a
Making a Copy of the Oven Menu sub-folder of any other folder.
From screen 2 of the INFO MODE (Figure 16, page 13), 3. Insert the USB drive (Figure 21).
press the R1 soft key to access the Load Menu screen. 4. Press the L4 soft key “Load from USB.”
NOTE: This feature can be turned on or off via the
“Options” screen (Figure 19, page 14).
To save a copy of the oven menu to a smart card,

1. Insert the smart card (Figure 21).
2. Press the L2 soft key “Save to Card.”
To save a copy of the oven menu to a USB drive,

1. Insert the USB drive (Figure 21).
2. Press the L5 soft key “Save to USB.”
Smart Card USB Port

Smart Card Reader Slot
INFO MODE
Figure 21: Inserting Smart Card/USB Device

16 TEST MODE
Updating the Oven Firmware Test Mode - Testing Oven Parts

Updating the oven firmware whenever TurboChef From screen 2 of the INFO MODE (Figure 16, page 13),
releases a new version will help ensure the oven main- press the L1 soft key to access TEST MODE (Figure 22).
tains the best possible functionality. Updates can be When prompted, enter the password 9 4 2 8 and
obtained from www.turbochef.com (link at bottom of press the Enter key. From TEST MODE, the oven’s
screen), and loaded to smart cards via ChefComm. components can be tested independently, or a
Physical copies can also be ordered and shipped. comprehensive/selective self-test can be run. Unless
Contact TurboChef for more details. otherwise specified, idle airflow is set to 10% and the
stirrer motor is turned on.
From the Oven Off screen,
1. Insert the smart card (see Figure 21). Top and Bottom Blower
2. While the oven is either cooling down or off, Each blower can be tested independently of the other,
press and hold the Info key until the oven resets at any speed setting. While one blower is being tested,
(approximately 5 seconds). the other will remain at 10% idle airflow.
3. When the oven beeps one long high tone, the
load was successful. Remove the card and if a Press the L2 soft key (Figure 22) to increase top
second card was provided, insert it. blower speed in 10% increments.
4. When the oven beeps one long high tone, remove
the second card to begin the reboot process. Press the L3 soft key (Figure 22) to increase bottom
5. When the oven restarts and the display turns on, blower speed in 10% increments.
the update is complete. Remove the smart card.
6. Verify the oven type is set to “i3” (Figure 19). Heaters
Press and hold the L4 soft key (Figure 22) to turn on
NOTE: If the update is unsuccessful, the display will
the heaters. They will turn off upon releasing the L4
remain off and the oven will beep one long, low tone.
soft key.
If this occurs, repeat the above procedure. If the
update fails multiple times, contact TurboChef.
Magnetron Test
CAUTION: The oven will be inoperable if the Press and hold the L5 soft key (Figure 22) to turn on
firmware update is unsuccessful! the magnetrons. They will turn off upon releasing the
L5 soft key.
Resetting the Oven Stirrer

Resetting the oven is one way to potentially clear an Press the R1 soft key (Figure 22) to turn the stirrer
error message, should one occur. When the oven is on/off.
cooling down or off, press and hold the INFO key for
5 seconds.
Status Indicators
Figure 22. The status indicators are located at the
L1 FAULT LOG
TEST MODE
STIRRER ON
R1 bottom of the TEST MODE screen, and consist of:
L2 TOP BLOWER 10% DIAGNOSTICS OFF R2 - P = Primary switch (backlit = open)
L3 BOTTOM BLOWER 20% MANUFACTURING
R3 - S = Secondary switch (backlit = open)
- M = Monitor switch (backlit = open)
L4 HEATERS ON VOLTAGE 240 VAC
R4
MAG OFF CC = 408F - t = Magnetron thermostat (backlit = open)
L5 PSM t HBTW R5 - H = Heaters (backlit = off )
- B = Bottom blower (backlit = off )
Figure 22: Test Mode - T = Top blower (backlit = off )
- W = Microwave (backlit = off )
17
In Figure 22: Manufacturing Mode

- All three door switches are engaged (closed).
Press the R3 soft key (Figure 22, page 16) to place the
- The magnetron thermostat is closed.
oven in MANUFACTURING MODE (Figure 23). When in
- The heaters are on.
MANUFACTURING MODE, the following tests and
- Both blower motors are on.
settings can be accessed:
- Microwave is not being used.
- Microwave leakage test
- Microwave power test
Fault Log - Burn in
Press the L1 soft key (Figure 22) to access the fault - Serial number edit
log. This fault log is identical to the one accessible - Temperature measurement (F or C)
from INFO MODE screen 1 (page 13). - Self test
- Erase/default oven settings
Turning Diagnostic Mode On/Off Microwave Leakage Test
Press the R2 soft key (Figure 22) to place the oven in Press the L1 soft key (Figure 23) to initiate the
DIAGNOSTIC MODE. When in DIAGNOSTIC MODE, the microwave leakage test. The oven will warm up to
oven displays additional cooking parameters during a 500°F (260°C). When warmup is complete, insert
cook cycle, including: the water load and follow the steps on pages 25-26.
- Event currently being cooked
- Time left per event Microwave Power Test
- % wave, % top air, % bottom air This test should only be performed by the
- Status indicators manufacturer.
- Group and recipe name
- Actual cook cavity temperature Burn-In
- Set point temperature Press the L3 soft key (Figure 23) to initiate a 25-
minute burn-in. This feature helps ensure all cavity
For normal oven operation, ensure DIAGNOSTIC MODE
walls reach thermal equilibrium before testing is
is turned off.
conducted.
L1 MW LEAK TEST
MANUFACTURING MODE
SELF TEST
R1
L2 MW POWER TEST VOLT ON R2
L3 BURN IN ERASE/DEFAULT
R3
TEST MODE
SERIAL NUMBER EDIT

L4 R4
FAHRENHEIT 382F
L5 PSM t HBTW
R5
Figure 23: Manufacturing Mode

18 TEST MODE
Serial Number Edit Self Test

Press the L4 soft key (Figure 23) to access the “Edit Press the R1 soft key (Figure 23) to access Self Test.
Serial Number” screen (Figure 24). To edit the serial From the Self Test screen (Figure 25):
number: - L1 soft key initiates a comprehensive self test.
- Use the number/letter keys to change a The oven will check the door switches, blowers,
character. After one second, the cursor will magnetrons, and heaters in sequence.
advance to the next character. - L2 soft key initiates a door switch test only.
- Press the R3 soft key to advance to the next - L3 soft key initiates a blower test only.
character. - L4 soft key initiates a magnetron test only.
- Press the L3 soft key to return to the previous - L5 soft key initiates a heater test only.
character.
- Press the R5 soft key to save the changes or the When each test completes, the oven will display
L5 soft key to cancel. PASS or FAIL.
Volt On Erase/Default Oven Settings

This setting should not be changed in the field unless
instructed by TurboChef. Press the R2 soft key (Figure CAUTION: Settings cannot be retrieved once
23, page 17) to enable/disable the voltage from an erase option is confirmed.
displaying in INFO MODE. Typically, this setting is
Press the R3 soft key (Figure 23, page 17) to access
disabled for ovens installed outside the United States.
the Erase screen. From the Erase screen (Figure 26),
- Press the L2 soft key to erase counters and
Changing Temperature Measurement Setting fault logs.
Press the L5 soft key (Figure 23) to change the - Press the R2 soft key to erase counters, fault
temperature to either Fahrenheit or Celsius. logs, menu settings, temperature settings, serial
number, date, and time. Doing so will also
default all oven options (page 14 for more
detail) to OFF, with the exception of “Load
L1 SERIAL NUMBER EDIT
R1 Menu.”
L2 R2
L3 < i 3 - D 1 0 0 0 1_ >
R3
L4 R4
CANCEL SAVE
L5 R5
Figure 24: Serial Number Edit
L1 AUTO TEST SELF TEST

R1 L1 ERASE SETTINGS
R1
L2 DOOR TEST R2 L2 ERASE COUNTERS
AND FAULT LOGS
COMPLETE ERASE R2
L3 BLOWER TEST
R3 L3 R3
L4 MAG TEST
R4 L4 R4
HEATER TEST
L5 PSM t HBTW
R5 L5 R5
Figure 25: Self Test Figure 26: Erase Settings

19
Overview of the Edit Mode Changing Set Temperatures

The EDIT MODE serves three main purposes: The i3 oven can store two set temperatures. Think of
1. To edit set temperatures. each temperature as a “block” of 10 food groups with
2. To edit names of food groups and recipes. 10 items each, or 100 items per temperature.
3. To edit recipe settings.
If a menu was loaded via smart card or USB (page
To access the EDIT MODE, 15), the temperatures are already set - they need not
1. When the oven is off or cooling down, press the be changed. The set temperature should never be
Info key. changed during normal operation.
2. Press the Down key to access screen 2 and select
“Set Options.” Changing a set temperature is not recommended as a
3. Enter the password 9 4 2 8 and press ENTER. way to compensate for over-cooking or under-
4. From the Set Options screen, press the R3 soft cooking. Rather, consult your authorized distributor
key to turn EDIT MODE on. or TurboChef Customer Service if recipe settings are
5. Press the On/Off key to exit the Options screen. not cooking as desired.
6. Press the On/Off key again to enter EDIT MODE.
To change a set temperature,
1. Place the oven in EDIT MODE (see adjacent).
2. Select the temperature to change by pressing
either the L2 (temperature 1) or L4 (temperature
2) soft key (Figure 27).
3. Using the number keys, enter the new set
temperature (valid temperature range is 350-
525°F (175-275°C)).
4. Press the Enter key to confirm the change, or
the Back/Stop key to cancel.
L1 VALID RANGE BETWEEN 350 - 525F R1

L2 EDIT TEMP 1: 500F EDIT TEMP 1 GROUPS R2
L3 R3
L4 EDIT TEMP 2: 350F EDIT TEMP 2 GROUPS
R4
L5 R5
Figure 27: Temperature Edit Screen

EDIT MODE
20 EDIT MODE
Changing Food Group/Item Name Changing Recipe Settings

To change a food group or item name, To access the Recipe Edit screen, follow the steps in
1. Place the oven in EDIT MODE (see page 19). the adjacent section titled Changing Food Group/Item
2. Select a “block” of food groups by pressing either Name.
the R2 (temperature 1 groups) or R4 (temperature
2 groups) soft key (Figure 27, page 19). To change recipe settings,
3. Select the group that contains the item(s) you 1. From the Recipe Edit screen (Figure 30), press the
want to edit (Figure 28). Down key to move the cursor to the desired
4. Select an item to edit (Figure 29). “Event Setting” field.
5. From the “Recipe Edit” screen (Figure 30), edit
NOTE: To help make navigation easier, the currently-
the food group name (top of the screen):
selected field will be displayed in the top-right corner
- Use the numeric keypad to change a character.
of the display. In Figure 30, the cursor is in the
- Press the R1 soft key to advance to the next
“% Time” column.
character.
- Press the L1 soft key to return to the previous 2. Use the number keys to adjust event settings:
character. - % Time (0-100% in 1% increments). The
- Press the R3 soft key to save changes. sum of the percentages across eight events
6. Edit the item name (top of the screen): must equal 100.
- Press the Down key to move to the “Item - % Top Blower (10-100% in 10% incr.)
Name” field. - % Bottom Blower (10-100% in 10% incr.)
- Use the instructions provided in step 5 to - % Microwave (0-100% in 10% incr.)
edit the item name. 3. Press the R4 “Time” soft key (or press the Down
key) to move the cursor to the total time field.
4. Use the number keys to adjust the cook time.
5. Press the R3 soft key to save changes.
NOTE: For the save to take effect, the cursor must be
advanced past the field that was last edited.
L1 Chicken and Fowl Appetizers
R1 6. If desired, press the R5 soft key to test the new
L2 Veggies & Starch Bake & Casserole R2 settings. The oven may require time to warm up.
SP: 500F
L3 Meat Pizza R3 7. When all editing is complete, return to the
Options screen and turn off the EDIT MODE
L4 Seafood Blank Group R4 (see page 14) to allow access to regular cook mode.
Sandwich Manual Cooking
L5 R5
Figure 28: Select Food Group
L1 FZN Wings 15 pc Duck Breast 2 pc R1 L1 Chicken and Fowl FZN Wings 15 pcs
EVENT %TIM %TOP %BOT %WAV
%TIM R1
1 020 100 010 070
L2 FZN Wings 25 pc EDIT R2 L2 2 020% 100 010 080 R2
Chicken and Fowl 3 020 100 010 070
4 020 100 010 060
L3 FZN Bnls Wings R3 L3 5 020 100 010 040 SAVE R3
6 000 010 010 000
7 000 010 010 000
L4 Breast 4 pc
R4 L4 8 000 010 010 000
TIME R4
FZN Raw Tender X6 TOTAL TIME = 01:40 % TOTAL = 100 COOK
L5 R5 L5 SP = 450F CC = 455F R5
Figure 29: Select Recipe to Edit Figure 30: Recipe Edit Screen
Oven Systems
21
Convection System tested in TEST MODE by testing the blower motors (see
page 16). For additional F1 fault troubleshooting, see
The convection system is designed to rapidly heat,
page 37.
clean, and recirculate air into the cook cavity.
This section contains information about the Heater Elements

following components: There are two main convection helical heaters, each
- Blower motor (bottom) rated at 3000 watts at 208 VAC with a resistance of
- Blower motor (top) 14.4 ohms. The convection heater is controlled by the
- Blower motor controller K4/K5 solid state relay.
- Heater element
- Jetplate (bottom) The heater element can be tested in TEST MODE (see
- Jetplate (top) page 16).
- Top jetplate insert (not all models)
- Stirrer motor and assembly Jetplate (Bottom)
The bottom jetplate channels air from the bottom
For information on accessing and removing parts, see
blower motor into the cook cavity.
the Appendix.
Jetplate (Top)
Blower Motor (Bottom)
The top jetplate channels air from the top blower into
The bottom convection motor is a brushless AC the cook cavity after it passes through a stirrer.
switch reluctance type. Its top speed is 7100 RPM
at 1 HP. The bottom blower motor is controlled by The i3 utilizes two versions of the top jetplate. Ovens
a proprietary controller and spins clockwise. with serial numbers between 00001 and 01000 use a
ceramic top jetplate. All i3 ovens with a serial
The bottom blower motor can be tested in TEST MODE number of 01001 or greater use a stainless top jetplate
(see page 16). that incorporates a glass insert (see below for details).
CAUTION: Mishandling the ceramic top

Blower Motor (Top)
jetplate or glass insert can result in breakage.
The top convection motor is a brushless AC switch
reluctance type. Its top speed is 7100 RPM at 1 HP.
Top Jetplate Insert
The top blower motor is controlled by a proprietary
controller and spins counterclockwise. The top jetplate insert is installed only on ovens with
a serial number of 01001 or greater (see page A-3 of
The top blower motor can be tested in TEST MODE the appendix for an illustration). To replace the insert:
(see page 16).
1. Ensure the cook cavity has cooled; do not attempt
to remove the top jetplate insert until the oven off
Blower Motor Speed Controller (BMSC) screen is displayed.
2. Loosen the two screws that hold the insert in place.
The motor controller is proprietary and will only
OVEN SYSTEMS
3. Rotate the retainer clips away from the insert.

operate the convection motors described above. It is
4. Replace the insert and while holding it in place,
controlled via 0-10 VDC speed command from the
reposition the clips and re-tighten the screws.
control board. The blower motor controller can be
CAUTION: The top jetplate insert is glass. Be
careful when removing or reinstalling it.
22 OVEN SYSTEMS
Stirrer Motor and Assembly - Adjusting the counter-balance assembly

- Measuring RF leakage for microwave safety
The stirrer is responsible for evenly distributing hot
air and microwaves that are launched from the top of For information on accessing and removing parts, see
the oven into the cook cavity. The stirrer is driven by the Appendix.
a motor that remains on during a cook cycle or when
the oven is in TEST MODE. The stirrer motor turns off NOTE: The proper fit and adjustment of the oven
when the cook cavity temperature recedes below door is essential for safe and reliable oven operation.
150°F (66°C).
The oven door assembly consists of a shunt plate,
The i3 utilizes two versions of the stirrer and the skin, and handle. Each of these items can be
stirrer shaft. Ovens with serial numbers between replaced independently.
00001 and 01000 use a mica stirrer, whereas ovens
with a serial number of 01001 or greater use a metal Removing/Reinstalling the Oven Door
stirrer. Each stirrer type also has a unique shaft. For To remove or reinstall the oven door, follow the steps
details including part numbers and illustrations, see below. For illustrations, see page A-3 of the appendix.
pages A-2 through A-3 and A-6 through A-7 of the
appendix. 1. Ensure the oven has cooled to 150°F (66°C).
2. Open the oven door to its full open position.
The stirrer motor can be tested in TEST MODE (see 3. Remove the #8-32 screws (three per side).
page 16).
4. Carefully remove the oven door by pulling it away
from the oven. It will slide off the hinges, and the
Convection System Troubleshooting hinge blocks will stay in place. See Figure A-1,
The following faults may occur in relation to the con- page A-3 of the appendix.
vection system:
- F1: Blower (see page 37) CAUTION: The door hinge is preloaded and
- F2: Low Temp (see page 38) can pinch or injure if allowed to slam closed
- F6: EC Temp (see page 41) without counterbalance pressure.
- F7: Thermo (see page 41) 5. To reinstall or fit a new door, carefully slide it
- F8: Heat Low (see page 42) back over the hinge blocks and replace the six
- F9: CC Temp (see page 42) #8-32 screws (three per side).
The following cooking performance issues may occur 6. Verify that the door is parallel to the oven
in relation to the convection system: frame. If it is not parallel, adjust the door per
- Food not cooking properly (see page 45) the instructions in the following section.
7. From TEST MODE (page 16), check the status
Oven Door indicators P, S, and M to verify the switches
engage (door closed) and disengage (door open)
This section contains information about the properly. If they do not, adjust the switches per
following components: the instructions on page 24.
- Oven door
- Interlock switches 8. Complete a MW leakage test (pages 25-26).
- Hinges and counter-balance assembly
Adjusting the Oven Door
This section also contains procedures for:
Ensuring the oven door is parallel to the cavity frame
- Removing/reinstalling the oven door
is essential for safe and proper oven operation. If the
- Adjusting the oven door
door is misaligned, follow the proceeding steps.
- Adjusting the oven door switches
23
CAUTION: This procedure should be 7. Reinstall the door switches.

performed while oven is hot. To avoid burns, 8. With the door closed, set the left side switch
be careful when adjusting the oven door. (primary) so the paddle is closed but not
1. Turn the oven on and warm it to its operating pushing or binding on itself.
temperature. If two temperatures are present, 9. Set the right side switches (secondary and
warm the oven to the higher of the two monitor) so they are completely closed but not
temperatures. pushing or binding on themselves.
2. Remove the oven side panels. 10. Turn the oven on and enter TEST MODE (page
3. Remove the switch assemblies from each side. 16 for more details).
4. Loosen the four screws that hold the hinge 11. Observe the status indicators when opening
assembly to the gusset plates (Figure 31A). and closing the door and confirm the sequence
5. Slide the door in and out of the cavity, making (PSM open, MSP closed). If necessary, adjust the
sure the gaps between the door and cavity face switches (page 24) and reconfirm the sequence.
are the same distance on each side. Figures 31B 12. Reinstall the side panels.
and 31C show misaligned doors. 13. Perform a MW Leak Test (pages 25-26).
6. Tighten the four screws and open/close the
door multiple times to confirm adjustment.
Oven Oven
Frame Frame
Loosen Loosen
Screws Screws
P Switch
Oven Oven
Door SM Switches Door
Hinge Hinge
Figure 31A: Properly Adjusted Door - Side Views
OVEN SYSTEMS
Remove
Tap this Tap this switches
corner corner and tap here
Figure 31B: Door Misaligned 1 - Side Views Figure 31C: Door Misaligned 2 - Side Views
24 OVEN SYSTEMS
Interlock Switches Hinges and Counter-Balance Assembly

The primary, secondary, and monitor interlock The door hinges and counter-balance assembly ensure
switches engage and disengage in sequence to ensure the door consistently opens and closes smoothly. The
a proper seal. When the door is opened, the switch counter-balance assembly also allows the door to
sequence is P, S, M. Subsequently, the sequence is remain open at convenient positions; i.e., partially
M, S, P when the door is closed. open, fully open.
Adjusting the Door Switches Adjusting the Counter-Balance Assembly

Proper door switch sequence is critical. The safety Adjustments either increase or decrease the amount of
interlock system is designed to disable the microwave counter-pressure being applied to the door.
circuit (blow F3 fuse) if the monitor door switch
WARNING: This procedure requires work while
opens before the primary or secondary switches
the oven is hot. To avoid burns, be careful when
during microwave operation. Verifying the door
adjusting the counter-balance assembly.
switchs equence is highly recommended when
servicing an oven with a blown F3 fuse. NOTE: In Figure 32, some oven components have
been removed for clarity. The adjustment procedure
WARNING: This procedure requires work while must be performed with the counter-balance and
the oven is hot. To avoid burns, be careful when hinges installed to the oven chassis.
adjusting the door switches.
1. Heat the oven to operating temperature.
1. Ensure the oven door is closed. 2. Ensure the door is adjusted properly and closed.
2. Verify the oven door is adjusted properly and Refer to page 22 “Adjusting the Oven Door.”
the oven is at operating temperature before 3. Remove both side panels.
attempting to adjust the door switches. If the 4. Remove both left and right side door switch
oven has multiple set temperatures, use the assemblies for access to the adjustment area.
highest temperature. If a door adjustment is 5. Remove the last gusset screws (closest to the
required, refer to pages 22 and 23 for details. switch assemblies) for tool access.
3. If an open door switch is not allowing the oven 6. Use adjustment tool P/N i5-9387 to check the
to preheat, remove the side panels and loosen and distance between the bracket and counter-
move both the left and right door switch brackets balance assembly (see Figure 32).
to close the switches. 7. Insert the adjustment tool and use a 3/32”
NOTE: Step 3 is not a completed repair. Proper hex wrench to tighten the adjustment screw
switch operation must be confirmed before putting against the bracket so the tool cannot slide out.
the oven into service; continue to step 4. 8. Turn the adjustment screw two complete
revolutions counter-clockwise to achieve the
4. With the oven at operating temperature, enter proper tension and remove the tool.
TEST MODE (page 16) to view the status 9. Repeat steps 5-8 for the other side.
indicators of the primary, secondary, and 10. Reinstall the gusset screws and tighten.
monitor door switches. 11. Reinstall the door switch assemblies, verifying
5. Adjust the position of the door switches/ the switches are in the closed position (i.e.,
brackets to ensure the proper sequence. snug against the actuator).
12. Warm up the oven, allowing the additional 8
NOTE: Opening the door must show the sequence as minute “soak” to achieve thermal equilibrium
P, S, M. Closing the door must show the opposite in the cook cavity.
sequence M, S, P. After final adjustments, retighten 13. Adjust the door switches to ensure the proper
the hex bolts and confirm the brackets are secure. opening and closing sequence (details adjacent).
6. Reinstall the side panels. 14. Reinstall all components and side panels.
15. Test for microwave leakage before returning the
7. Perform a MW leakage test (page 25)
oven into service (page 25).
25
Step 6: Top of gauge should be flush

Step 7 = Tighten against the top of the bracket.
Step 8 = Loosen Slightly
3-32”
Step 5
Step 6: Screw fits all the way
Step 4 into the notch.
Step 5 Step 4
NOTE: Oven door and

chassis removed for clarity.
Figure 32: Counter-Balance Adjustment
Measuring RF Leakage for Microwave Safety until the defect is corrected. In addition, the
CDRH Regulation 21 Subpart C, 1002.20
WARNING: Procedure requires work while
requires that leakage readings of over 5mW/cm2
the oven and water loads are hot. To avoid burns,
must be reported to the manufacturer.
be careful when testing.
To measure RF leakage,
An RF (microwave) leakage test must be performed at
the conclusion of the following service tasks: 1. Place the oven in warm up (page 10, steps 1-3)
- Door removal, replacement and/or adjustment and allow it to warm to the set temperature
- Wave guide removal and /or replacement (approximately 15 minutes if the oven starts cold).
- Magnetron removal and/or replacement 2. Once the oven has warmed up, place the oven
- Door switch adjustment and/or replacement in TEST MODE (see page 16). From TEST MODE,
- Counter-balance assembly adjustment and/or select “MFG Mode.”
OVEN SYSTEMS
replacement
3. From the Manufacturing Mode screen, select
WARNING: If the unit fails the microwave “MW Leak Test” and follow the instructions on
leakage test (leakage greater than 5mW/cm2), the the screen (also detailed in the following steps).
oven must be taken out of service immediately Continued on page 26.
26 OVEN SYSTEMS
4. Place a water load into the cook cavity. The water NOTE: There may be several places on the door that
load must conform to the following require this procedure. If so, start out with a fresh
specifications: water load each time a new area is measured, or if
- Volume: 275 ml ± 15 ml measurement of an area takes longer than 60 seconds.
- Temperature: 68ºF ± 9ºF (20ºC ± 5ºC) 10. After each test is complete, open the oven door
- Vessel: Low form, 600 ml beaker with an and dispose of the hot water.
inside diameter of approximately 3.35" (85
mm) and made of Pyrex or equivalent.
5. Close the oven door and press the Enter key.
Oven Door Troubleshooting
The microwave system will turn on. The following faults may occur in relation to the oven
door:
6. Position the microwave survey meter where the
- F4: Monitor (see page 40)
door seals to the oven frame, moving it while
testing as shown in Figure 33.
The following issues may occur in relation to the
7. Measure microwave emission around the door, oven door:
moving the meter sensor at 0.5 inches (1.3 - “Cook Door Open” message when door is
cm)/second. As microwave leakage is observed closed (see page 43).
while moving the sensor, note any meter spike
areas that come close to 5mW/cm2 for later re-
measurement.
8. Replace the water load every 60 seconds until
the test is completed, and also after scanning
the door.
9. Close the oven door and return the meter probe
to any meter spike areas and allow the probe to
remain in the spike area for 17 seconds. Note
the highest reading obtained.
Figure 33: Survey Meter Placement

27
Microwave System 5. Check for an open or shorted capacitor by placing

ohmmeter leads between the capacitor terminals:
The i3 oven employs left and right microwave sys-
- Rising/escalating ohm readings = capacitor OK
tems. In the case of an over-current situation, the F3
- Constant infinite resistance = capacitor open
fuse will blow, shutting off both systems immediately.
- Constant very low resistance = capacitor
shorted
This section contains information about the
6. If the capacitor is not open or shorted, set the
following components:
meter to measure capacitance and again place
- Capacitors
the leads between the capacitor terminals. The
- Filament transformers
meter reading should equal the label value, plus
- High-voltage diodes
or minus 10%. If not, replace the capacitor.
- High-voltage transformers
- Magnetrons
- Stirrer motor and assembly Filament Transformers
- Waveguides
For better operation and reliability, the oven
uses separate transformers in order to preheat the
This section also contains procedures for:
magnetron filaments.
- Testing a capacitor
- Wiring the filament transformers The control energizes the filament transformers for
- Testing a high-voltage diode approximately five seconds prior to energizing the
- Wiring the high-voltage transformers microwave circuit via the high-voltage transformers.
- Testing a filament or high-voltage transformer When in operation, the filament transformers supply
- Testing a magnetron for an open/shorted approximately 3.15 VAC at 9-10 amps to each
filament magnetron filament. The filament transformers are
controlled via the K1 relay.
For information on accessing and removing parts, see
the Appendix.
Wiring the Filament Transformers
Capacitors DANGER: Never attempt to measure the
- Capacitor rating is 0.91uF, 2500 VDC for all secondary voltage values of the filament trans-
60 Hz installations (except Japan). formers when they are connected to the mag-
- Capacitor rating is 1.15uF, 2500 VDC for all netron circuit. Lethal voltage will be present.
50 Hz installations.
- Capacitor rating is 0.85uF, 2500 VDC for The installation of filament transformers is straight-
60 Hz Japan installations. forward. Filament transformers are wired in-phase and
in-line. Refer to the schematic on page 49, detailing
the proper wiring.
Testing a Capacitor
To verify correct wiring (North America),
DANGER: Never attempt any measurement
measure the voltages between terminals 1 & 2 and 1 &
of the capacitors while they are enabled.
3 on FT1 and FT2. The voltages must be 208 and
OVEN SYSTEMS
Lethal voltage will be present. Measure only

240 VAC respectively.
in compliance with these procedures.
1. Disconnect the oven from the power source. Continued on page 28.
2. Remove the top cover of the oven.
3. Fully discharge the capacitor.
4. Isolate the capacitor from the circuit.
28 OVEN SYSTEMS
NOTE: The terminals with the orange wire always go The wiring issue must be corrected prior to returning
to Terminal 3 on US models. the oven to service, as the voltages must be:
- NORTH AMERICA: 208 VAC between 1 & 2 and
To verify correct wiring (International), measure the 240 between 1 & 3.
voltage between the taps on FT1 and FT2. The - LATIN AMERICA: 220 VAC
voltage must be 220 VAC (Latin America), 200 VAC - JAPAN: 200 VAC
(Japan), or 230 VAC (International). - INTERNATIONAL: 230 VAC
NOTE: The terminals with the orange dot/orange wire

High-Voltage Transformers always go to terminal 3 on US models.
The high-voltage transformers are of ferro-resonant
design, which limits fault currents and minimizes Testing a Filament or HV Transformer
magnetron power changes due to input voltage
changes. The high-voltage transformer supplies the DANGER: Never attempt to measure the
high voltage for the voltage doubler circuit. They are secondary voltage values of the transformers
controlled via the K2 relay. when they are connected to the magnetron
circuit. Lethal voltage will be present.
Wiring the High-Voltage Transformers 1. Disconnect the AC power source.
2. Remove the top cover of the oven and discharge
DANGER: Never attempt to touch, contact, or
the high-voltage capacitors.
measure the secondary voltage values of the
high-voltage transformers while they are 3. Disconnect all the wires in question going to the
enabled. Lethal voltage will be present. transformer.
4. Use an ohmmeter to check the impedance of the
The proper reinstallation of a high-voltage transformer primary and secondary winding. Refer to the adja-
is critical. Upon removing a high-voltage transformer, cent resistance table to determine if the transformer
make sure to note where each wire was installed. See is OK. If the resistance is different than the table
the oven schematic on page 49 for the wiring detail. indicates, replace the transformer.
As shown in the schematic, transformers are installed

mirror opposite and wired 180º out-of-phase. It is High-Voltage Diodes
essential for longevity that the high-voltage trans- The high-voltage diode (Figure 34) is assembled by
formers remain 180º out-of-phase. This can be checked connecting several 1000-1500 volt semi-conductor
by placing a volt meter across terminals T1-1 and T2-1 diodes in a series to increase the reverse voltage
(primary voltage). capability. In the circuit, the high-voltage diode
conducts to prevent the filament voltage from
With the microwave system energized, the volt meter becoming positive, thus as the high-voltage winding
will read the incoming voltage (different readings for of the transformer goes to a peak of 2400 volts, the
different electrical installations). If the meter reads 0 high-voltage capacitor is charged to 2400 volts.
VAC, the high-voltage transformers are most likely
wired in-phase. As a last check, energize the microwave
system and verify the voltages between the taps on
each high-voltage transformer.
Figure 34: High Voltage Diode

29
High Voltage Transformer Part Primary Voltage, Frequency, Taps, Secondary Taps and Resistance
Numbers and Resistance
NGC-3062-1 208 VAC, 60 Hz, 1 & 2, 4, Ground, 53.60–65.52 W

0.819–1.001 W
240 VAC, 60 Hz, 1 & 3,
0.972–1.188 W
NGC-3062-2 230 VAC, 50 Hz, 1 & 2, 3, Ground, 57.52–70.30 W

0.972–1.188 W
NGC-3062-3 200 VAC, 50/60 Hz, 1 & 2, 3, Ground, 55.75–68.13 W

0.784–0.958 W
Filament Transformer Part Primary Voltage, Frequency, Taps, Secondary Taps and Resistance
Numbers and Resistance
NGC-3061-1 208 VAC, 60 Hz, 1 & 2, 4, 5, very low resistance - if read-

17.49–21.37 W ing is open, transformer has failed.
240 VAC, 60 Hz, 1 & 3,
20.61–25.19 W
NGC-3061-2 230 VAC, 50 Hz, 1 & 2, 3, 4, very low resistance - if read-

NGC-3061-3 200 VAC, 50/60 Hz, 1 & 2, 3, 4, very low resistance - if read-
High Voltage and Filament Transformer Resistance Table
When the high-voltage winding starts to go toward 3. Fully discharge the capacitors.
negative, the high-voltage diode becomes non- 4. Connect the voltage meter in series with the diode.
conducting with the charged high-voltage capacitor
in series with the high-voltage winding. When the 5. Using a multimeter set to DC voltage, connect
transformer gets to its negative peak of -2400 volts, one meter lead to one side of a 9-volt battery
the voltage applied to the filament is -4500 volts. The and the other lead to one side of the diode.
high-voltage diodes are rated at 16 kVDC. 6. Connect the other side of the 9-volt battery to
the other side of the diode. DC voltage should
only be present on the meter in one direction.
Testing a High-Voltage Diode
7. Switch the meter leads on the diode, which will
DANGER: Never attempt to measure high
cause the opposite reading to be visible.
voltage directly. Death or serious injury
OVEN SYSTEMS
Depending on the voltage of the battery, voltage

could result.
between 5-7 VDC should be present in only one
direction and 0-0.1 VDC in the other direction.
1. Disconnect the oven from the power source.
2. Remove the top cover of the oven.
30 OVEN SYSTEMS
Magnetrons 5. A continuity check between either filament terminal

and the magnetron chassis should indicate an
Figure 35. Magnetrons supply the RF energy at 2.45
infinite resistance (open).
GHz and begin to oscillate when they are supplied
with approximately 4.1 kVDC at approximately .350
CAUTION: Be careful to not allow debris
mA. During operation, each magnetron will output a
into the waveguides when servicing the
nominal 1 kW of power.
magnetrons.
If replacement is required, conduct a microwave
leakage test (pages 25-26) after installing a new
Stirrer Motor and Assembly
magnetron.
The stirrer is responsible for evenly distributing hot air
and microwaves that are launched from the top of the
oven into the cook cavity. The stirrer is driven by a
FA F
motor that remains on during a cook cycle or when
the oven is in TEST MODE. The stirrer motor turns off
when the cook cavity temperature recedes below 150°F
(66°C).
FILAMENT AND
HIGH VOLTAGE The i3 utilizes two versions of the stirrer and the
TERMINALS
stirrer shaft. Ovens with serial numbers between 00001
and 01000 use a mica stirrer, whereas ovens with a
serial number of 01001 or greater use a metal stirrer.
Each stirrer type also has a unique shaft. For details
including part numbers and illustrations, see pages A-2
through A-3 and A-6 through A-7 of the appendix.
ANTENNA
The stirrer motor can be tested in TEST MODE (see
Figure 35: Magnetron page 16).
Testing a Magnetron for an Open/Shorted

Filament Waveguides
The waveguides channel microwaves into the cook cav-
DANGER: The only safe way to test a
ity. If debris or contamination gets into the wave-
magnetron is by a resistance test of its
guides, the life of the magnetrons may be shortened.
filament. Never attempt to measure the
Be careful to not allow debris into the waveguides
magnetron using any other method while the
when servicing the magnetrons.
microwave system is on. Death or serious
injury could occur.
Microwave System Troubleshooting
1. Disconnect the AC power source. The following faults may occur in relation to the
2. Remove the top cover of the oven and discharge the microwave system:
high-voltage capacitors. - F3: Magnetron Current Low (see page 39)
- F5: Magnetron Over Temperature (see page 40)
3. Isolate the magnetron from the circuit by
removing the wires from the F and FA terminals. The following issues may occur in relation to the
Figure 35. microwave system:
4. An ohmmeter connected between the filament ter- - Electrical component failure (blank or
minals (F, FA) should indicate a reading of less than scrambled display, damaged control board, etc.)
1 ohm. Figure 35. - Food not cooking properly (see page 45)
31
Control System 2. Record the IP, Mask, Gateway, DNS1 and

DNS2 numbers.
This section contains information about the
3. Input these numbers after replacing the
following components:
control board.
- Control board
If the control board is damaged to the point of not
- Display
allowing access to the Network Setup screen, have the
- Electrical compartment cooling fans
store contact its Oven Connect administrator to
- Electrical compartment cooling fan thermostat
obtain the proper network settings.
- Electrical compartment thermocouple
- EMI filter
- Fuses Display
- High-limit thermostat The TFT high-resolution display is the primary user
- Keypad interface.
- Magnetron cooling fan
- Magnetron thermostats
Electrical Compartment Cooling Fans
- Power supply
- Relay (K1 - Filament) The cooling fans (located at the rear of the oven) are actu-
- Relay (K2 - Anode) ated by the cooling fan thermostat when the temperature
- Relay (K3 - Monitor) of the electrical compartment reaches 120ºF (49ºC).
- Relay (K6 - Voltage)
- Relay (K7 - Mag fan) Electrical Compartment Cooling Fan
- Relay (K8 - Stirrer) Thermostat
- RTD
The cooling fan thermostat actuates the rear cooling
- Smart card reader
fans when the electrical compartment temperature
- Solid state relay (K4/K5 - Heater)
reaches 120ºF (49ºC).
- Speaker
- USB port
- Wire harness Electrical Compartment Thermocouple
- Voltage sensor
The electrical compartment thermocouple measures
the temperature of the electrical compartment. If the
Control Board temperature of the electrical compartment is above
The control board controls each electrical component 158ºF (70ºC), an F6: EC TEMP fault will display.
of the oven. See page 49 for a schematic. 24 VDC can The control board checks the temperature of the elec-
be measured at pin 2 of the J7 connector. trical compartment once every 60 seconds.
The electrical compartment thermocouple cannot be

When replacing a control board, determine if the oven
replaced on its own if it fails; rather, the control board
is connected to the store’s network. If so:
must be replaced.
1. Record the oven’s network information:
a. While the oven is off or cooling down, EMI Filter
OVEN SYSTEMS
press the INFO key.

The EMI filter helps suppress the amount of RF
b. Press the DOWN arrow key to scroll to
interference emitted by the oven.
screen 2.
c. Select “Set Options.”
d. Select “Network Setup.”
32 OVEN SYSTEMS
Fuses Magnetron Cooling Fan

The F1 and F2 fuses are 12-amp, ATMR. The F3 fuse The magnetron cooling fan supplies air to the
is 20-amp ATMR. magnetrons, and is actuated by the K7 relay.
It operates at:
The F1 fuse (via blue wire) or F2 fuse (via brown wire) - 208/240 VAC (60 Hz installations with
is designed to blow in case of an over-current situation voltage sensing)
relative to the following components: - 220 VAC (60 Hz installations with no
- BMSC motor controller voltage sensing)
- Electrical compartment cooling fans - 230 VAC (50 Hz installations)
- Filament transformers - 200 VAC (Japan installations)
- Magnetron cooling fan
- Power supply
- Stirrer motor Magnetron Thermostats
The magnetron thermostats are “open-on rise.” They are
The F3 fuse is designed to blow in case of an over-cur- designed to open at 212ºF (100ºC), which triggers an
rent situation relative to the microwave system (mag- F5 fault.
netrons, HV transformers, diodes, capacitors), or a fail-
ure with the door interlock switches. See page 24 for NOTE: The magnetron thermostats are wired in series.
door switch adjustment details. If one opens, the control will switch off both microwave
systems until the open thermostat closes. The thermo-
stats are self-resetting.
High Limit Thermostat
The high limit thermostat is a three-pole, manual-reset Power Supply
thermostat with a trip point of 572ºF (300ºC). The
thermostat interrupts power to the main convection The power supply outputs 24 VDC at 40 watts to the
heater in the event of an abnormal condition. control board.
Reset the high-limit thermostat by pressing the reset Relay - K1 Filament

button (Figure 36).
The K1 relay is a 240 VAC, 24 VDC coil, 20-amp,
sealed single-pole relay. It switches power to the
filament transformers.
Reset
Button
Relay - K2 Anode
The K2 relay is a 30-amp, double-pole, double-throw,
24 VDC relay coil. It switches power to the magnetron
high-voltage transformers.
Relay - K3 Monitor
The K3 relay is a 30-amp, double-pole, double-throw,
24 VDC relay coil. It shorts L1 and L2 if the monitor
Figure 36: High-Limit Reset Button door switch opens before the primary or secondary door
Keypad switches.
The keypad is a 7 x 10 matrix membrane switch. For
details on key functions, see page 9.
33
Relay - K6 Voltage Testing Procedure

The K6 relay is a 30-amp, three-pole, double-throw, 1. Disconnect power from the oven.
24 VDC relay coil. Utilized in North America only, it 2. Open the top cover of the oven, ensuring the
switches between 208 and 240 VAC on the high-volt- supports are in place.
age transformer and filament transformer taps 3. Disconnect the RTD from the control board.
(depending on incoming voltage). Through the voltage 4. Place the RTD in ice water for two minutes.
sensor, the oven defaults to the 240V position and 5. Take a resistance reading of the RTD.
switches to 208 if less than 222 volts is detected. 6. If RTD resistance is not 100 W, RTD is
230V/400V international ovens and all Japan models defective and must be replaced.
utilize the N.C.
NOTE: Use Figure 37 below to determine resistance
contacts of this relay to power the magnetron circuit.
readings at temperatures other than freezing.
Relay - K7 Magnetron Cooling Fan
Smart Card Reader
The K7 relay is a 240 VAC, 24 VDC coil, 20-amp,
The smart card reader allows the oven operator to load
sealed single-pole relay. It switches power to the mag-
menu or firmware updates from a smart card. An
netron cooling fan when the magnetron filaments are
oven’s menu can also be saved to a smart card. For
actuated. The control board switches off power after 4
instructions, see page 15.
minutes, 15 seconds.
NOTE: The 4:15 timer starts over each time the Solid State Relay - K4/K5 Heater
magnetron filaments are actuated.
The solid state relay is a 240 VAC, dual 40-amp relay.
K4 (right) switches power to heater 1. K5 (left)
Relay - K8 Stirrer Motor
switches power to heater 2.
The K8 relay is 240 VAC, 24 VDC coil, 20-amp,
sealed single-pole. It switches power to the stirrer. Speaker
The speaker provides audible feedback to the oven
RTD
operator whenever a key is pressed or a task (such
The RTD is a resistance temperature detector used to as a cook cycle) is completed.
detect the cavity temperature. If the display reads
“999°F/C”, the RTD is open, resulting in an F7 fault.
See page 41 for troubleshooting.
ºF 0º +20º +40º +60º +80º +100º +120º +140º +160º +180º +200º
0º 90.03W 97.39W 101.74W 106.07W 110.38W 114.68W 118.97W 123.24W 127.50W 131.74W 135.97W
+200º 135.97W 140.18W 144.38W 148.57W 152.74W 159.90W 161.04W 165.17W 169.29W 173.39W 177.47W
+400º 177.47W 181.54W 185.60W 189.64W 193.67W 197.69W 201.69W 205.67W 209.64W 213.60W 217.54W
+600º 217.54W 221.47W 225.38W 229.28W 233.17W 237.04W 240.90W 244.74W 248.57W 252.38W 256.18W
ºC 0º +10º +20º +30º +40º +50º +60º +70º +80º +90º +100º
OVEN SYSTEMS
0º 100.00W 103.90W 107.79W 111.67W 115.54W 119.40W 123.24W 127.07W 130.89W 134.70W 138.50W
+100º 138.50W 142.29W 146.06W 149.82W 153.58W 157.31W 161.04W 164.76W 168.46W 172.16W 175.84W
+200º 175.84W 175.91W 183.17W 186.82W 190.45W 194.07W 197.69W 201.29W 204.88W 208.45W 212.02W
+300º 212.02W 215.57W 219.12W 222.65W 226.17W 229.67W 233.17W 236.65W 240.13W 243.59W 247.04W
Figure 37: Temperature/Resistance Relationship Class B. Resistance @ 0ºC = 100.0, Alpha = 0.003850
34 OVEN SYSTEMS
USB Port Catalytic Converter

The USB port allows the oven operator to load menu The catalytic converter, a VOC type catalyst, is located
or firmware updates from a USB drive. An oven’s menu behind the rear cook cavity wall and is responsible for
can also be saved to a USB drive. For cleaning the recirculating airflow. The catalyst functions
instructions, see page 15. by substantially lowering the combustion temperature of
grease entrained in the air path to approximately the
Wire Harness same temperature of the airflow, thus the grease burns
The wire harness distributes power to the oven’s and breaks down into CO2 and H2O as it passes through
electrical components. See page 49 for the schematic. the catalytic converter. The catalyst will operate most
efficiently at temperatures above 475ºF (246ºC).
Voltage Sensor The catalytic converter is self-cleaning. Under normal
For North America oven models, the oven will detect conditions, it does not need to be cleaned and is not
208 or 240 incoming voltage. considered to be a component that requires scheduled
maintenance. Furthermore, the catalyst material is very
The initial voltage selection is typically completed sensitive to certain chemical compounds. Irreversible
before the oven is used by the customer. However, if damage can occur if the catalyst is exposed to cleaning
incoming voltage for the store is different than the pre- chemicals containing phosphates, NaOH, silicates, Na
set voltage, the operator will be required to select either and Potassium Salts. These chemicals are found in most
208 or 240 after pressing the On/Off key to turn on commercial degreasers and cleaners; therefore, use only
the oven. The correct voltage will be enlarged on the TurboChef® Oven Cleaner when cleaning the oven.
screen, identifying which option to select.
Drain Pan
Control System Troubleshooting The drain pan collects debris as it is flushed through
Potentially, any fault may occur in relation to the the bottom of the cook cavity.
control system. See section “Fault Code
Troubleshooting,” pages 37-42. Vent Catalyst
In addition to the main catalytic converter, the i3 oven
Potentially, any one of the issues diagnosed in the
contains a catalyst in the vent tube path. This catalyst
section “Non-Fault Code Troubleshooting” may
further assists in the breakdown of grease and particu-
occur in relation to the control system. See section
late matter before the excess air enters the atmosphere.
“Non-Fault Code Troubleshooting,” pages 43-48.
Filtering System Troubleshooting

Filtering System The following issues may occur in relation to the
This section contains information about the filtering system:
following air filter, catalytic converter, drain pan, and - F9: CC Temp (if the catalyst is clogged with grease
vent catalyst. and debris - see page 42)
- Fire in the cook cavity (if catalytic converter is
clogged due to oven not being cleaned regularly).
Air Filter
- Electrical component failure (if filter is not
The filter is located on the back of the oven. It helps present or is clogged).
prevent debris from getting into the electrical - Undesirable flavor transfer.
compartment. This component requires scheduled - Undesirable odor emissions.
maintenance and occasional replacement, as it must be
kept clean and in good working condition to ensure
proper air circulation to the electrical components of
the oven. See page 8, step 13 for detailed instructions.
Troubleshooting
35
Overview of Troubleshooting NOTE: The F2 alarm can be turned off to prevent

the cook cycle from being interrupted. See page 14 for
This section contains information on the
details.
following:
- Fault code descriptions
F3: Magnetron Current Low
- Fault code troubleshooting
This fault is displayed when the current transformer
- Non-fault code troubleshooting
(CT) on the I/O control board detects less than 10
amps. The fault is monitored when the microwave is
For information on accessing TEST MODE, see page 16.
on during a cook cycle or in TEST MODE.
For information and illustrations on replacing compo-
nents, see the appendix.
The fault is cleared from the display at the onset of a
cook cycle if the CT detects 10 amps or when the
Fault Code Descriptions magnetrons are successfully energized in TEST MODE.
To view the fault log:
F4: Door Monitor Defective
1. When the oven is off or cooling down, press the
This fault is displayed when the control detects that
INFO key.
the monitor interlock switch unlatches before the
2. Press the R3 soft key to view the fault counters.
primary or secondary interlock switches. In addition,
3. To view a detailed log of each fault occurrence,
this fault will blow the F3 fuse if the microwave high
press the soft key adjacent to the fault code.
voltage system is energized when the fault occurs. The
fault is cleared from the display when the oven is
F1: Blower Running Status Bad
powered off and then back on.
This fault is displayed when the motor controller
indicates no running status.
NOTE: See the oven schematic, page 49. The fault is
monitored during a cook cycle and in TEST MODE
The motors and motor controller are monitored
when the microwave is on.
continuously in all modes with special handling in
the TEST MODE (see page 16). If a fault is detected,
F5: Magnetron Over Temperature
the control will terminate a cook cycle and display
This fault is displayed when either magnetron thermo-
“F1: Blower.” stat reaches 212ºF (100ºC).
Upon turning on the oven, the control will attempt to The thermostats will reset automatically, and are wired
restart the motors. If the restart of both motors is suc- in series. The fault is cleared from the display at the
cessful, the fault code will be cleared from the display. onset of a cook cycle if the thermostat is closed, or
The fault is also cleared from the display at the onset when the magnetrons are successfully tested in TEST
of cooking or when a blower motor is tested in TEST MODE.
MODE.
F6: Electrical Compartment Temperature High
F2: Cook Temperature Low This fault is displayed when the EC thermocouple
This fault is displayed if the cook cavity temperature exceeds 158ºF (70ºC). The EC temperature is
is more than 84ºF (47ºC) below the set temperature monitored once per minute.
TROUBLESHOOTING
after five seconds or more into a cook cycle.

The fault is cleared from the display if on the next
The fault is cleared from the display at the onset of check, the EC thermocouple temperature is below
cooking if the cook cavity temperature is within 84ºF the indicated limit.
(47ºC) of the set temperature or when the heater is
tested in TEST MODE (see page 16).
36 TROUBLESHOOTING
F7: RTD Open F8: Heat Low

This fault is displayed when the control detects that This fault displays during WARMING UP or TEST MODE
the RTD is “open” for more than two continuous if the cook cavity temperature fails to rise at least
minutes. The display will show a reading of 14ºF (7ºC) within a given 30 seconds.
“999ºF/C,” indicating the RTD is open.
F9: Cook Cavity Temperature High
The fault is cleared when the control detects ohms in This fault will signal that the catalyst has “flashed”
a proper range. See Figure 37, page 33 for an due to excessive grease. The fault occurs when the
ohm/temperature chart. RTD senses +650°F (343°C) for more than 40
seconds but less than 2 minutes. The fault will only
appear in the fault log and will not terminate a cook
cycle upon discovery.
Fault Code and Description When Active Refer to...
Warmup Idle Cooking Test Mode
F1: Blower Running Status Bad a a a a Page 37
F2: Cook Temperature Low a Page 38
F3: Magnetron Current Low a a Page 39
F4: Door Monitor Defective a a Page 40
F5: Magnetron Over Temperature a a Page 40
F6: EC Temperature High a a a a Page 41
F7: RTD Open a a a a Page 41
F8: Heat Low a Page 42
F9: Cook Cavity Temperature High a a Page 42
Fault Code Table
Fault codes are listed in order of hierarchy. For example, if during cooking the oven experiences both an F1 and
F2 fault, it will report only the F1 fault because the software will halt all actions upon discovering the F1 fault.
Fault codes F1 - F5 and F7 will terminate a cook cycle upon discovery.

37
Fault Code Troubleshooting

From TEST MODE, you can run oven diagnostics and check fault counts. To access TEST MODE or turn on
Diagnostic mode, see page 16. For illustrations on removing/replacing oven components, see the appendix at the
end of this manual.
Troubleshooting:
F1: BLOWER (Blower Running Status Bad)
Do resistance measurements
YES Is each blower motor NO Remove obstruction
between windings and
spinning freely? or if necessary,
chassis agree with values on
replace blower
motor windings resistance
motor(s).
table (below)? (Be sure to
check both the top and Are Status Indicators
YES “B” and “T” backlit in
bottom blower motors.) NO Check the wire harness
TEST MODE? (page 16)
NO and if necessary, replace
the control board.
YES
Replace blower motor(s).
1. Locate remote test points on the wiring

harness (left side).
2. Ground QC11-3 (top) and QC11-6
(bottom) to chassis to remove the back-
light from the status indicators.
3. While grounded, check the terminals on
the control wiring plug for 0-10 VDC
(see schematic (page 49) for QC11
reference) while incrementing the
blower speed in TEST MODE.
Replace motor Is DC voltage present throughout all speed

YES NO
controller. settings in TEST MODE?
To From Description Expected Resistance

TROUBLESHOOTING
Black Red Winding (A-B) 5.9-7.3 Ohms

Black White Winding (A-C) 5.9-7.3 Ohms
Red White Winding (B-C) 5.9-7.3 Ohms
Black, Red, or White Green Windings to Chassis Open
Motor Windings Resistance Table

38 TROUBLESHOOTING
Troubleshooting:
F2: LOW TMP (Cook Temperature Low)
Reset (Figure 36, page 32) Is the high-limit Is either of the heater ele-
YES NO
and determine why it thermostat tripped? ments defective? (heaters
tripped – excess grease should have a resistance of
buildup, etc. 14.4 Ohms)
NO YES
Replace the defective

heater.
Is wiring from the
solid state relay to the
I/O control board OK? NO Is the solid state relay
(See page 49 for defective?
schematic)
YES
YES NO
Replace the solid state

Is the RTD relay.
functioning properly? Correct wiring.
(Figure 37, page 33)
NO YES
Is the customer over- Enable the “F2 Alarm Off ” mode (see
Ensure wiring is
loading the cavity YES page 14). This will allow the oven to
correct. If necessary,
with frozen product? continue to operate if the temperature
replace RTD.
drops during an overload condition.
NO
Replace the I/O

control board.
39
Troubleshooting:
F3: MAG CURR (Magnetron Current Low)
Is the K6 mechanical
Energize the mag-
relay in good working
netron circuit from Intl. Is the oven International or U.S.? U.S.
order?
Test Mode (page 16).
Are there 10+ amps YES NO
present on the current Replace the F3 fuse and
transformer wire, Confirm the F3 fuse is a Replace K6
verify the operation of
NO 20-amp ATMR fuse. Is it YES
located on the control the interlock switches relay.
board? open/blown?
(page 24).
YES YES NO
Are 10+ amps present Is primary voltage present at the

Run test cook
during the F3 fault NO high-voltage transformers (page 28)?
cycles to see if fault
alarm? NEVER TEST SECONDARY
repeats (page 10). Replace the
VOLTAGES
If not, clear faults. YES control board.
Did fault repeat? Replace affected YES
YES components. Replace the
NO
NO high-voltage Test the high-voltage transformers
Reinstall all NO
transformer(s). (page 28). Are the transformers
Remove and inspect the components and
magnetrons for discolored place the oven NO functioning properly?
antennas or waveguide back in service. YES
Replace the
contaminants.
filament
Any defects found?
transformer(s). NO Test the filament transformers
Energize the magnetron circuit Replace the Replace the (page 28). Are the filament
from Test Mode (page 16) and control board. capacitor(s). functioning properly?
test for control voltage to the
NO Replace the NO YES
anode relay. Is 24 VDC present
on pins C-17 and C-14 on the high-voltage
YES
control board? diode(s). Test the capacitors (page 27). Are
NO the capacitors functioning properly?
Energize the magnetron circuit Is voltage leaving the K2
from Test Mode (page 16) and YES
YES anode relays on terminals
test for control voltage on the 4+6?
K2 anode relay. Is 24VDC Test the high-voltage diodes (page
YES
TROUBLESHOOTING
present on terminals A+B? 29). Are the high-voltage diodes

functioning properly?
NO
Inspect/Replace wiring between YES
Inspect/Replace K2 relay terminal 4 and T1-1 NO
wiring between C-17, and between K2 relay terminal Replace the K2
C-14 of the control 6 and T2-3 (U.S.) / T2-2 anode relay. Replace the
board and terminals (International) on the high- magnetron(s).
A+B of the K2 relay. voltage transformers.
40 TROUBLESHOOTING
Troubleshooting:
F4: MONITOR (Door Monitor Defective)
NO Is the F3 fuse blown? YES Replace the F3 fuse.
Are the switches open-

ing in the correct
sequence (P, S, M)? To Adjust the door switches. See page 24
access TEST MODE or for for instructions. From the cooling
info on status indicators, NO down or off screen, press and hold the
see page 16. Info key for 5 seconds to reset the
oven. The fault should clear.
YES
Disconnect the oven

Are the switches NO
from the power supply
closing in the
YES and then reconnect.
correct sequence
The fault should clear.
(M, S, P)?
Troubleshooting:
F5: MAG TEMP (Magnetron Over Temperature)
Verify wiring. If neces- Is the airpath into the electri-

Open the top cover, place the oven in cal compartment blocked or
sary, replace the mag- NO YES
TEST MODE and test the magnetrons clogged with debris? Check
netron cooling fan.
(see page 16). Are the magnetron the cooling fan finger guards
cooling fans operating? and filter on the back panel.
Verify wiring to
magnetrons, and verify NO YES
NO Do the magnetrons pass testing in the
magnetron thermostats are TEST MODE? See page 16.
not open. Are wiring and Remove the debris
thermostats ok? or reposition the
YES
Fault message oven away from
NO should disappear. obstruction.
YES
Correct wiring/ Replace the magnetron(s) and test again
replace the YES in TEST MODE. Do the magnetrons pass NO Replace the control board.
thermostats. testing?
41
Troubleshooting:
F6: EC TEMP (Electrical Compartment Temperature High)
Is the oven in an area of moderate

YES NO
temperature (120ºF (49ºC) or cooler)?
Does the oven have Relocate oven to

room to ventilate? cooler area.
Move oven to open area or remove
See page 1 for standard NO
items that are in close proximity.
clearances; 4-5 for open-
heat source clearances.
YES
Is the wire harness properly
connected? Check cooling
Are all three cooling fan thermostat and cooling fans.
fans rotating? NO (See page 49 for schematic.) NO
YES YES
Remove obstructions Replace defective Correct wiring.

in the airflow and component.
clean the filter. (page
8, step 13).
Troubleshooting:
F7: THERMO (RTD Open)
Is the RTD open? Is the RTD properly connected to the

YES control board? (See page 49 for NO Correct connection.
Using an Ohmmeter, schematic.)
measure at the
TROUBLESHOOTING
control board. The

RTD should measure YES
Replace the RTD.
approximately 109
Ohms at 75ºF
(24ºC). See page 33
NO Replace the control board.
for complete ohm
temperature chart.
42 TROUBLESHOOTING
Troubleshooting:
F8: HEAT LOW
Are both blower motors moving air?

YES NO
Check in TEST MODE - see page 16.
Is the high-limit Is the heater defective? Check in See page 37

NO
thermostat tripped? TEST MODE - see page 16. to troubleshoot
F1: BLOWER
(Blower Running
Status Bad)
YES YES NO
Replace defective Is the solid state relay

Reset (page 32) and NO
heater and solid state defective or damaged?
determine why it relay.
tripped – excess
grease buildup, etc. Is the wiring from the solid
state relay to the control
board OK? (See page 49 for
YES schematic.)
Replace the solid

YES NO
state relay.
Replace the
Correct wiring.
control board.
Troubleshooting:
F9: CC TEMP (Cook Cavity Temperature High)
If this fault frequently occurs,

- Ensure the oven is cleaned daily (see pages 7-8).
- Determine if large amounts of grease-laden food are being cooked, and if
so, recommend smaller portions per cook cycle.
43
Non-Fault Code Troubleshooting

This section provides troubleshooting tips for issues that may occur independently of an oven fault.
Troubleshooting:
No Keypad Input
Is the keypad cable properly connected to the

YES NO
control board?
Correct wiring.
Replace the keypad.
If the problem persists,
replace the control
board.
Troubleshooting:
“Cook Door Open” Message when Door is Closed
Verify the action of the Is “F4 MONITOR” fault present in Refer to trouble-
NO YES
switch actuators. When the the fault log? shooting procedures
door closes, do the actuators on page 40.
engage the switches? YES
NO Loosen the two switch

bracket screws. With the
door closed, position the Is the wiring
Adjust the counter- bracket so that the switch Replace the from the door
balance assembly (page actuator is just engaging counter-balance switches to con-
NO
24). Is issue resolved? the switch levers. Open assembly. trol board OK?
and close the door. Are
TROUBLESHOOTING
door switches freely NO

YES NO YES
opening and closing?
Refer to page 24 for

Tighten the Correct wiring.
proper adjustment Replace the door
switch bracket If wiring is damaged,
steps. The opening switch(es).
screws. replace door switch(es).
order must be P, S, M.
44 TROUBLESHOOTING
Troubleshooting:
No Display – Screen is Blank
Does the keypad beep when

YES NO
a key is pressed?
Is the power supply

NO receiving power?
Replace the fuses or
correct wiring.
YES
Is wiring from the
control board to the NO Correct wiring. If ribbon
display OK? cable is damaged, replace
the keypad.
Is the power supply
output 24 VDC?
YES Replace the power NO
supply.
YES
Is pin 1 on the J7
connector receiving 5 Replace the control
NO
VDC? (see schematic, board.
page 49) Is the control board
receiving correct VDC?
NO
YES Check wiring from the
power supply to the Verify voltage on pin 2
control board. Correct of the J7 connector is
Replace the display. wiring if necessary. 24 VDC (see
schematic, page 49).
YES
Verify 5 VDC is
present on pin 1 of the
J7 connector. If not,
replace the control
board.
45
Troubleshooting:
Food Not Cooking Properly
Is the lower air diverter Install the lower air

installed? NO diverter and ensure it is in
place after each cleaning.
YES
Are there any fault

codes present? See page YES Does the problem occur for all NO
35. programmed recipes? For example, are all
recipes undercooked/overcooked/etc.?
YES NO
Is the menu part number and Is the food item in the

Troubleshoot the
revision correct? Verify with YES correct starting state
fault(s) using the steps
customer or contact (e.g., frozen, fresh, etc.)?
on pages 35-42.
TurboChef Customer Service.
NO YES
NO NO
Ensure the food item
is being properly Is the correct amount
Contact TurboChef
stored/prepared of food (portion)
Customer Service to
before cooking. being cooked?
obtain the correct menu
and load it to the oven.
NO YES
Ensure that the correct Is the food item being prepared correctly
Is the menu part number and
amount is being and consistently? For example, bread cuts
revision correct? Verify with
cooked - not more or are straight and not “V” cuts, meat is
customer or contact
less than the recipe sliced at correct thickness, pizza dough is
TurboChef Customer Service.
specifies. correct consistency, etc.
YES YES NO
TROUBLESHOOTING
Does the problem

occur EVERY time the
food item is cooked? NO Are there any fault Ensure that the food
YES NO
codes present? See page item is properly
35. prepared.
Troubleshoot the YES
Replace the control
fault(s) using the steps
board.
on pages 35-42.
46 TROUBLESHOOTING
Troubleshooting:
“Read Fail” Message When Loading Menu
Did you use a smart card or USB

Smart Card USB Device
device?
Is the file named

Does a backup copy of No backup copy correctly (menudata.bin)
the menu work? and in the correct location
(TC_Menus)?
NO
If the menu card was created by
TurboChef, obtain a new menu card
by contacting customer service at
800.90TURBO or +1 214-379-6000.
Is the connection from

smart card reader to YES
control board OK? NO
YES NO Is the USB device

Name the file
securely attached to the
“menudata.bin” and store
oven?
it in a top-level folder
Ensure the cable named “TC_Menus”.
connecting the reader NO YES
to the control board is
securely attached. If
the cable is damaged,
replace it. Verify the USB device is Is the connection
securely attached to the from USB port to
USB port on the oven. control board OK?
Replace the card reader.

If the problem persists, YES
NO
replace the control
board.
Ensure the cable
Replace the card reader/
connecting the USB
USB port. If the
port to the control
problem persists,
board is securely
replace the control
attached and not
board.
damaged.
47
Troubleshooting:
“Write Fail” Message When Loading Menu
Are you trying to write to a smart

Smart Card USB Device
card or USB device?
Is the USB device

Try writing to a new securely attached to the
smart card. Was the oven?
write successful?
YES
NO
NO
Verify the USB device is Is the connection from
securely attached to the USB port to control
USB port on the oven. board OK?
Is the connection from
smart card reader to
control board OK? YES
NO
NO
Ensure the cable
Replace the card reader/
connecting the USB
USB port. If the
port to the control
Ensure the cable problem persists,
board is securely
YES connecting the reader replace the control
attached and not
to the control board is board.
damaged.
securely attached. If
the cable is damaged,
replace it.
Replace the card reader.

If the problem persists,
replace the control
TROUBLESHOOTING
board.
48 TROUBLESHOOTING
Troubleshooting:
“Defective Media” Message When Oven is
Plugged in or Restarted
Does the message prevent the oven

YES from reaching the “Oven Off/ NO
Cooling Down” screen?
Unplug the oven and Operate the oven as

then plug it back in. YES you would normally.
Did this fix the
problem?
NO
Check for microwave

leakage (pages 25-26). If no
leakage is found, replace
the control board.
Oven Schematic
49
i3-9100-2
COLOR CODE (LINE VOLTAGE) COLOR CODE (HIGH VOLTAGE/TENSION)
BLUE
BL - BLUE = LINE V (208/240) WHITE - HI-VOLTAGE WIRE FOR MAG STIRRER A RELEASE FOR PRODUCTION ECN# 0909027 9/15/09 D CASTILLO
QC4 K8 (STIRRER)
BR - BROWN = LINE V (208/240) SAFETY INTERLOCKS NC
100884
OR = 240V LINE INPUT FOR TAP 3 102012 FAN 1
ON THE TRANSFORMERS NO BROWN
(COOLING/REAR)
BK = HI-TEMP 240VAC WIRE TC3-0433 BROWN
COLOR CODE (CONTROL VOLTAGE) BLUE COMMON
HV TRANSFORMERS FILAMENT TRANSFORMERS CAPACITORS
QC5 24VDC
WH - WHITE = CONTROL OUTPUT + _ 60HZ (NON JAPAN) NGC-3062-1 60HZ (NON JAPAN) NGC-3061-1 60HZ (NON JAPAN 0.91uf ) NGC-3020
i3-9247 FAN 2
RD - RED = +24VDC 50HZ (NON JAPAN) NGC-3062-2 50HZ (NON JAPAN) NGC-3061-2 50HZ (ALL 50HZ OVENS) NGC-3020-2
BK - BLACK = 24VDC COMMON (COOLING/REAR)
B-17
50/60HZ JAPAN NGC-3062-3 50/60HZ JAPAN NGC-3061-3 60HZ JAPAN (0.85uf ) 100207
OR - ORANGE = STATUS INPUT TC3-0433 B-16
BLUE NOTE: ONLY THE NGC-3062-1 AND THE NGC-3061-1 HAVE 3 PRIMARY TAPS, ALL OTHER TRANSFORMERS HAVE 2 PRIMARY TAPS
K7 (FANS)
C-10 QC8 NC
C-11
BROWN
FAN 3 NO BROWN
C-6 C-9
(COOLING/REAR) BLUE
C-5 100516 EC FAN BROWN
COMMON
THERMOSTAT (JUMPER)
120 F (49 C) 24VDC
NOTE: JUMPER ON CAPACITORS FOR 50HZ
+ _ OPERATION ONLY
102086 100481
104155 (BETWEEN TERMINALS 1 & 3) C
HHC-6517-2
A18 - TOP BLOWER 0 -10 VDC (J2-1) / RED B-17 C-16
QC7 A-9 BLUE
A17 - BOT. BLOWER 0 - 10 VDC (J1-1) / YELLOW
C-20 A-8
A9 - RTD -1 INPUT / ORANGE K6 (VOLTS)
BLUE
A8 - RTD - 2 INPUT / ORANGE C-7 A-7 ORANGE
BROWN
A7 - RTD - 3 INPUT / RED QC9 BROWN (JUMPER)
A5 - VOLTAGE MODULE GND. / BLACK BROWN
MAG
A3 - A4 ORANGE
A2 - A3 CT BLUE C
BLUE ORANGE NGC-3015
A (20 PIN) B17 - RELAY COMMON +24VDC (A) / RED SPLICE 1 100481
BROWN
ORANGE BLACK
B16 - K8 STIRRER RELAY INPUT (-) / WHITE BROWN
B10 - BOT BLOWER STATUS OK (J1-5) / BLUE BROWN
BROWN
B8 - BOT BLOWER GND (J1-2 & 4) / BLACK
BROWN
B7 - TOP BLOWER GND (J2-2 & 4) / BLACK BROWN
B2 - BOT BLOWER ENABLE (J1-3) / WHITE
i3-9040
(YELLOW) B-17 C-4
B1 - TOP BLOWER ENABLE (J2-3) / WHITE
K3 (MONITOR) BLUE
B (24 PIN) C22 - K5-B2 SSR RELAY (B-4) / WHITE BROWN
BLUE
NGC-3015
C21 - K4-A2 SSR RELAY (A-2) / WHITE (BLUE) ORANGE
C20 - SPEAKER (+) / RED MAGNETRON OVERTEMP
C19 - +24VDC INPUT (+V) / RED 212F (100C)
BLUE
C17 - MAG OT +24VDC /RED i3-9042 102070
BLUE
C16 - K7-B MAG FAN RELAY INPUT (-) / WHITE 100446
Blower Motor Test Points C-11
C14 - K2-B ANODE RELAY INPUT (-) / WHITE
QC11 BLUE BROWN
C13 - K1-B FILAMENT RELAY INPUT (-) / WHITE B-17
C (22 PIN) C12 - MAG OT STATUS / WHITE BROWN K2 (ANODE) CAPACITOR/DIODE
i5-9530
ORANGE
C11 - K3-B MONITOR STATUS (-) / ORANGE BLUE RELAY PIN LOCATION
C10 - DS PRIMARY N.O. INPUT / WHITE 6 5 4 BLUE
FILAMENT TRANSFORMERS K2 K3 K6
C9 - DS SECONDARY N.O. INPUT / WHITE 3 2 1 BLUE
BROWN BLUE 101273
C8 - -24VDC RETURN (-) BLACK C-19 N BLUE
C7 - SPEAKER (-) / BLACK BLUE
CONTROL BOARD C6 - DS PRIMARY COMMON / BLACK 1 = Bottom Blower 0-10v, Yellow (A-17)
C-8
101211
L
G
DIODE
700-1214
SEE CONTROL BOARD C5 - DS MONITOR & SEC. COMMON / BLACK 2 = Bottom Blower Enable, White, (B-2) BROWN
LISTING FOR PART 3 = Top Status OK, Gray, (C-1)
C4 - K6-B VOLTAGE RELAY INPUT (-) / WHITE 4 = Top Blower 0-10v, Red, (A-18) C-14 ORANGE
NUMBER C3 - VOLT MODULE INPUT / RED 5 = Top Blower Enable, White, (B-1) BLUE
6 = Bottom Status OK, Blue, (B-10) VOLTAGE MODULE
C1 - TOP BLOWER STATUS OK (J2-5) / GRAY
100783
K1 (FILAMENT)
321
Relay Test Points A-5
NC
BROWN
QC12 RELAY PIN LOCATION
BROWN
BROWN
NO BLUE
BLUE
BLUE
C-3
BLUE
COMMON K1 K7 K8
101274
Cable, Smart 6 7 8 9 10 NOTE; VOLTAGE MODULE NOT PRESENT 24VDC
Card Reader FOR INTERNATIONAL MARKET OVENS + _ NC
100182 1 2 3 4 5
TFT DISPLAY 2
NO
321
B-17 C-13 HX ELEMENTS (2)

CON-7004
WHITE
1 = (Common +), Red 6 = K7 (Mag Fan), White F1: 12 AMPS ATMR 100592 (3000 WATT EACH) COMMON
WHITE
2 = K1 (Filament), White 7 = K8 (Stirrer), White F2: 12 AMPS ATMR 100592 BRN HX 1 2 (14.4 OHMS) 24VDC
3 = K2 (Mags), White 8 = K4 (SSR), White F3: 20 AMPS ATMR 100599 i3-9378 _
D
BLUE +
CON-7005
RE
BLACK
4 = K3 (Monitor), Orange 9 = K5 (SSR), White
5 = K6 (Volt), White 10 = Not Used BLACK
ALL FUSES ARE CLASS CC 1 2 3 4 5 6 7 8 9 1 HX 2
1
2 7 8 A1 B1
1 9 8 3 MANUAL RESET
1 3 8 9 2 4 5 6 7 A2 B2 TURBOCHEF TECHNICAL SUPPORT
2 4 5 6 7 1 4 5 9 3 6 HIGH TEMP LIMIT
SOLID STATE
K4 K5 RELAY
102075
800.908.8726 (USA)
3 PHASE JUMPER SINGLE NGC-3005
3 PHASE DELTA PHASE
+ - + -
1 2 3 4
+214.379.6000 (INTERNATIONAL)
WYE 4 WIRE INPUT A B
3 WIRE INPUT
OVEN SCHEMATIC
5 WIRE INPUT 100546 TM
100546 100546 208/240VAC

230VAC 208/240VAC 230VAC GREG HAUN 9/15/09
380-415VAC 60HZ
50HZ 50HZ 60HZ 50HZ B-17 C-22 SCHEMATIC, i3
G G C-21 MULTIPHASE, 230, 380-415 VAC, 50 HZ
L1 L2
MULTIPHASE, 208 - 240 VAC, 60 HZ
L1 L2
G L3 G
i3-9500 i3
NEMA 15-30P NEMA 6-50P i3-9100
Figure 38: i3 Oven Schematic

50
This page intentionally

left blank.
Appendix - Replacing Oven
Components
A-1
Replacing Oven Components

This appendix provides illustrations for removing serviceable items, as well as the item numbers and
descriptions for those items. It also includes the item numbers and descriptions for the hardware used to
secure each component to the oven chassis.
The appendix is divided into the following sections:

- No Cover Removal Required (pages A-2 through A-3)
- Opening Top Cover Required (pages A-4 through A-5)
- Removing Top Cover Required (pages A-5 through A-7)
- Removing Left Side Cover Required (pages A-8 through A-9)
- Removing Right Side Cover Required (page A-10)
- Removing Left and Right Side Covers Required (page A-11)
If you have any questions that are not addressed in this manual or appendix, please contact TurboChef
Customer Service at 800-90TURBO or +1 214-379-6000.
APPENDIX - REPLACING OVEN COMPONENTS

A-2 APPENDIX - REPLACING OVEN COMPONENTS
No Cover Removal Required (Figures A-1, A-2)

CAUTION: Before removing/installing any component, make sure the oven has cooled and the
screen reads “Oven Off.”
Hardware listed is required for installing component to oven.
Figure
Item Description Item Part Number Hardware Description Hardware Part Number(s)
Reference #
1 Door Assembly i3-3211 Screw, #8-32 x 3/8, PFH, 100 Deg, SS 102809 (qty 6)
2 Door Gasket i3-9309 None None
3 Door Handle i3-9253 Screw, 1/4-20 x .25 lg, Serrated Hex 102947 (qty 4)
4 Door Skin i3-9109 Screw, 6-32 x .38, PFH, 100 Deg, SS 101430 (qty 9)
5 Drain Pan i3-9252 None None
N/A EMI Filter* 100546 Screw, M5 x 8, PPHD, Sems, SS 101707 (qty 4)
N/A EMI Filter Bracket* i3-9389 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4)
N/A EMI Filter Cover* i3-9390 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4)
6 Filter, Air i3-9039 None None

A) Screw, Sh Mtl #8 x 1/2, Serrated PHTRH A) 101688 (qty 6)
7 Filter Bracket i3-9060
B) Plug, Knockout, 1/2”, Black B) 101191 (qty 1)
8 Gasket, Top Jetplate i3-3216 None None
9 Hand Grip (qty 4) i5-9256 Screw, #8 X 1/2, Serrated, PHTRH, Black Oxide 101691 (qty 2) each
10 Jetplate, Bottom i3-9160 Screws and Mounting Clips, Fast Lead i5-3201
†
11 Jetplate, Top, Ceramic i5-3204 None None
†
12 Jetplate, Top, Insert i3-9427 None None
†
13 Jetplate, Top, Metal i3-9425 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 10)
14 Lower Front Panel i3-9246 None None
15 Rack i3-9167 None None
16 Shunt Plate Assembly i3-9307 Screw, 6-32 x .38, PFH, 100 Deg, SS 101430 (qty 9)
A) Screw, #10-32 x 1/2, PPH, SS A) 101460 (qty 1)
17 Stirrer, Metal† i3-9428
B) Washer, Lock, #10 Ext Tooth, Cres B) 102260 (qty 1)
A) Screw, #10-32 x 1/2, PPH, SS A) 101460 (qty 1)
18 Stirrer, Mica† i5-9154
B) Washer, Lock, #10 Ext Tooth, Cres B) 102260 (qty 1)
19 Vent Catalyst Foil Pack RWD-9191 None None
20 Vent Tube Cover NGC-1392 Screw, #6 x 3/8, PPHD, Drill Point, Zinc 101684 (qty 2)
Weldment, Heat Chnl, Vent
21 NGC-1397 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 6)
Tube
* Detail on page A-9.
†
The i3 utilizes two versions of the top jetplate. Ovens with serial numbers between 00001 and 01000 use
the ceramic top jetplate. All i3 ovens with serial number 01001 and greater use the metal top jetplate that
includes the glass jetplate insert.
A-3
NOTE: The installation

of items 10, 11, 12, 16,
and 17 will vary based 17
on the oven’s serial 18
number. See the parts
12
list on page A-2 for
more information.
7 6
8 13
8 11 20
NOTE: Item 14 19
attached to bot-
tom jetplate upon 21
installation.
15
14
10
5 1
Figure A-1: No Cover Removal Required
16
Figure A-2: Door Assembly Detail

Opening Top Cover Required (Figure A-3)

CAUTION: Before removing/installing any component, make sure it is disconnected from the
wire harness (where applicable).
NOTE: Hardware listed is required for installing component to oven.
To open the top cover:

1. Open the oven door.
2. Remove the two screws that secure the top cover to the heat shield (above the oven door).
3. Open the top cover.
4. Secure the support arm in place.
Figure
Reference #
1 Capacitor and Diode, Monitor Relay i5-9390 None None
N/A Cover, Top i3-9243 Screw, #10-32 x 3/8 lg, PFLH, 100 Deg, SS 101401 (qty 2)
2 Fuse, F1, 12-amp 100592 None None
5 Fuse Holder 103566 Screw, #8-32 x 3/8, PPHD, Int Sems, SS 102921 (qty 4)
N/A Heat Shield/Support Bracket* i3-9224 Screw, Torx Head, Sh Mtl, 3/8, Cres 102752 (qty 2)
N/A Keypad* i3-9247 None None
6 Power Supply 101211 Screw, M3 x 8mm, Sems, PPHD, Cres 103444 (qty 3)
7 Relay (K1 - Filament) 101274 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
8 Relay (K2 - Anode) 101273 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
9 Relay (K3 - Monitor) 101273 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
10 Relay (K6 - Voltage) 101272 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
11 Relay (K7 - Mag Fan) 101274 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
12 Relay (K8 - Stirrer) 101274 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 2)
13 Relay, Solid State (K4/K5 - Heaters) 101286 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2)
N/A Thermostat, Cooling Fans* 102086 Screw, #6 x 1/2, PPHD, Drill Point, SS 101687 (qty 2)
14 Voltage Sensor 100783 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 1)
* Detail on page A-7.

A-5
14
6 2
7 12 8
3 4 11
9
10
13
Figure A-3: Opening Top Cover Required
Removing Top Cover Required (Figures A-4, A-5, A-6)

DANGER: Before replacing any microwave circuit component, ensure the oven is removed from
power source. Replacing a component while the oven is in operation can result in serious injury or
death.

To remove the top cover:

1. Open the top cover (see page A-4 for details).
2. Remove the hinge screws located near the back of each side of the top cover.
3. Detach the support braces from the oven frame. (They should remain attached to the top panel.)
CAUTION: When detaching the support braces, be sure to support the top cover to prevent
it from collapsing onto the components in the electrical compartment.
4. Remove the top panel and place it where it will not be damaged.
CAUTION: The top cover has critical components attached. Handle it carefully.
Figure
Reference #
1 Capacitor, High-Voltage (x2) 100232 None None
2 Capacitor Clamps (x2) 100134 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2) each
3 Control Board CON-3001 Nut, Keps, Hex, #6-32, Ext Tooth, Cres 102961 (qty 4)
4 Cooling Fan, Exterior (x2) TC3-0433 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2) each
5 Cooling Fan, Interior 100516 Screw, #8-32 x 2” Lg, PPHD, SS 101659 (qty 2)
6 Cooling Fan Finger Guard (x2) 100086 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2) each
7 Cooling Fan, Magnetron i3-3217 Screw, M4 x 6, PPH SQ CO Sems, Zinc 101672 (qty 4)
8 Diode, High-Voltage (x2) 100481 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2) each
9 Display, TFT i5-3207 Nut, Keps, Hex, #4-40, Ext Tooth 102960 (qty 4)
10 Magnetron (Left) NGC-3015 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4)
11 Magnetron (Right) NGC-3015 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4)
12 Motor Controller CON-7039 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4)
A) Standoff, Round, .12 ID, .25 OD x .375” A) 101923 (qty 4)

13 Smart Card/USB Port CON-7005
B) Nut, Keps, Hex, #4-40, Ext Tooth B) 102960 (qty 4)
14 Stirrer Coupling Spider Insert 104134 None None
15 Stirrer Hub (x2) 104132 Set Screw (Provided) N/A
16 Stirrer Motor 100884 Screw, M4 x 6, PPH SQ CO Sems, Zinc 101672 (qty 2)
17 Stirrer Motor Bracket i5-9075 Screw, M4 x 6, PPH SQ CO Sems, Zinc 101672 (qty 2)
18 Stirrer Shaft Kit* i5-9151 / i3-3215* None None
19 Thermostat, Magnetron (Left) 102070 Screw, Sh Mtl, Drill Point, 6-32 x 3/8, PPHD, Zinc 101684 (qty 2)
20 Thermostat, Magnetron (Right) 102070 Screw, Sh Mtl, Drill Point, 6-32 x 3/8, PPHD, Zinc 101684 (qty 2)
21 Transformer, Filament (x2) NGC-3061-1 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4) each
22 Transformer, High-Voltage (x2) NGC-3062-1 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 4) each
N/A Waveguide (Left) i5-3210 Nut, Keps, Hex, #10-32, Ext Tooth, Cres 102963 (qty 9)
N/A Waveguide (Right) i5-3210 Nut, Keps, Hex, #10-32, Ext Tooth, Cres 102963 (qty 9)
N/A Waveguide Gasket (Left) i5-9331 None None
N/A Waveguide Gasket (Right) i5-9331 None None
* The i3 utilizes two versions of the stirrer shaft. Ovens with serial numbers between 00001 and 01000
must use i5-9151. All i3 ovens with a serial number of 01001 or greater use i3-3215.
A-7
4 6 12 4 6
22
5
10 19
7 16
21 8 15
1 2 11 20 17
REF: Heat Shield

21
14
REF: Cooling Fan 1 2
Thermostat
18
Figure A-4: Removing Top Cover Required Figure A-5: Stirrer Motor and
Assembly Detail

13
3 REF: Keypad
Figure A-6: Top Cover Detail

Removing Left Side Cover Required (Figures A-7)

CAUTION: Be careful to not tear the insulation when servicing components. Always reset the
insulation properly before reinstalling the side panel.
To remove the left side cover, remove the screws securing the panel to the oven frame. To re-install the left
side cover, you may need to open the top cover (see page A-4 for details).
Figure
Reference #
1 Blower Motor (top) i5-9040 Nut, 1/4 - 20, Serr Hex Flange, Plated 100906 (qty 4)
2 Blower Motor (bottom) i5-9042 Nut, 1/4 - 20, Serr Hex Flange, Plated 100906 (qty 4)
N/A Cover, Left Side i3-9301 Screw, #8 Serr, PHD Truss, Black Oxide 101691 (qty 5)
3 Helper Spring, Interlock Switch* i5-9397 None None
4 Interlock Switch, Primary* 102012 Screw, #4-40 x 1”, PPH, Sems 102903 (qty 2)
5 Mounting Bracket, Interlock Switch* i5-9272 Screw, #10-32 x 3/4 lg, PPH Sems, Int Th 102937 (qty 2)
N/A Power Cord i5-9127 None None
* NOTE: For more interlock switch detail, see Figure A-9, page A-11.
A-9
REF: EMI Filter,

3 4 5
Bracket, and Cover 1
Figure A-7: Removing Left Side Cover Required

Removing Right Side Cover Required (Figure A-8)

CAUTION: Be careful to not tear the insulation when servicing components. Always reset the
insulation properly before reinstalling the side panel.
To remove the right side cover:
1. Remove the screws securing the panel to the oven frame.
2. Remove the right side cover.
1 2 7 8
3 4 5 6
Figure A-8: Removing Right Side Cover Required
Figure
Reference #
1 Catalytic Converter i3-9066 None None
N/A Cover, Right Side i3-9302 Screw, #8, Serr PPHD, Truss, Black Oxide 101691 (qty 5)
2 Heater (x2) i3-9378 Screw, #8-32 x 3/8 102921 (qty 4)
3 Helper Spring, Interlock Switch* i5-9397 None None
4 Interlock Switch - Monitor* 102012 Screw, #4-40 x 1”, PPH, Sems 102903 (qty 2)
5 Interlock Switch - Secondary* 102012 Screw, #4-40 x 1”, PPH, Sems 102903 (qty 2)
6 Mounting Bracket, Interlock Switch* i5-9272 Screw, #10-32 x 3/4 lg, PPH Sems, Int Th 102937 (qty 2)
7 Plate, Heater i3-9379 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 10)
N/A RTD, Cook Cavity HHC-6517-2 Screw, Sh Mtl #8 x 1/2, Serrated PHTRH 101688 (qty 2)
8 Shield, Heater Insulation (x2) i5-9216 None None
9 Thermostat, High-Limit 102075 Screw, M4 x 6, PPH SQ CO Sems, Zinc 101672 (qty 2)
* NOTE: For more interlock switch detail, see Figure A-9, page A-11.
A-11
Removing Right and Left Covers Required (Figure A-9)

CAUTION: Before removing/installing any component, make sure the oven has cooled and the
screen reads “Oven Off.”
Figure
Reference #
1 Hinge, Bracket, Slide, LHS i5-9196 Nut, Keps, Hex, #8-32, Ext Tooth, Cres 102962 (qty 4)
2 Hinge, Bracket, Slide, RHS i5-9195 Nut, Keps, Hex, #8-32, Ext Tooth, Cres 102962 (qty 4)
3 Hinge, Cam, Weldment, LHS i5-9313 Washer, Nylon, Hingepin C0504 (qty 1)
4 Hinge, Cam, Weldment, RHS i5-9314 Washer, Nylon, Hingepin C0504 (qty 1)
5 Hinge, Guide Block, Top i5-9394 Nut, Keps, Hex, #8-32, Ext Tooth, Cres 102962 (qty 4)
6 Hinge, Guide Block, Bottom i5-9393 None None
7 Hinge, Gusset, LHS i5-9178 Nut, 1/4 - 20, Serr, Hex Flange, Plated Steel 100906 (qty 2)
8 Hinge, Gusset, RHS i5-9179 Nut, 1/4 - 20, Serr, Hex Flange, Plated Steel 100906 (qty 2)
9 Hinge Module, Base i3-9193 None None
10 Hinge, Torsion Bar i3-9144 Spacer, Adjustment Call TurboChef
11 Hinge, Weldmt, Ctrblnce Brkt, LHS i5-9326 Screw, 10-32 x 3/8 lg, PFLH, 100 Deg, SS 101401 (qty 3)
12 Hinge, Weldmt, Ctrblnce Brkt, RHS i5-9327 Screw, 10-32 x 3/8 lg, PFLH, 100 Deg, SS 101401 (qty 3)
7
8

5 6
4
11
10
3
12
1 5 6
9 2
Figure A-9: Counter Balance Assembly, Hinge, and Switch Detail

For service or information:
W I T H I N N O RT H A M E R I C A C A L L
Customer Service at 1-800-90 T U R B O
O U T S I D E N O RT H A M E R I C A C A L L
+1 214-379-6000 or Your Authorized Distributor
Global Operations
4 2 4 0 International Pkwy, Suite 1 0 5
TM
Carrollton, Texas 7 5 0 0 7 U S A
+1 214-379-6000 PHONE
Part Number: i3-9231 / Revision C / January 2011 + 1 2 1 4 - 3 7 9 - 6 0 7 3 FA X
Country Code: NA/EU
t u r b o c h e f. c o m

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© 2009-2011 TurboChef Technologies, Inc.

©2009-2010 TurboChef Technologies, Inc.

Specifications and Installation

Oven Controls and Cooking

Appendix - Replacing Oven Components

IMPORTANT SAFETY INSTRUCTIONS

General Safety Information

Reducing Fire Risk

SAVE THESE INSTRUCTIONS

Power Cord Replacement

Precautions to be Observed Before and During Servicing to Avoid Possible

Figure 1: i3 Oven Dimensions

Theory of Operation Dimensions

troubleshooting, installing, cleaning, and operating

i3 BK model (i3-9500-6-BK) i3 JK model (i3-9500-8-JK) - 50 Hz

i3 BD model (i3-9500-16-BD) i3 ED model (i3-9500-3-ED)

i3 LD model (i3-9500-15-LD) i3 SD model (i3-9500-13-SD)

i3 EW model (i3-9500-4-EW) i3 JD model (i3-9500-9-JD) - 50 Hz

Figure 2: Hand Grip Locations

Unpacking Instructions WARNING: This oven is not intended for

Installation Near Open Heat Source ChefComm Pro (CON-7006)

- H x W x D: 44.6” (1133 mm) x 32.5” (826 mm)

Counter Top / Table

Figure 4: Installation Near Open Heat Source

21.25” (540 mm)

SPECIFICATIONS AND INSTALLATION

32.5” (826 mm)

28.6” (726 mm) 26.5” (673 mm)

Figure 5: Oven Cart and Stacking Stand Dimensions

This page intentionally

Daily Maintenance Supplies and Equipment

Step 1: Prepare the Oven

Step 2: Remove and Clean the Wire Rack

Step 3: Remove and Clean the Lower Jetplate

Step 4: Remove and Clean the Lower Air Diverter

Step 5: Wipe the Oven Interior

- Allow Oven Cleaner to penetrate stains for five minutes.

Step 7: Clean and Dry the Oven Door

Step 8: Rinse the Oven Interior

Step 9: Apply TurboChef Oven Guard

Step 10: Reinstall Components

Oven Controls 6. Enter Key

4. Display OVEN CONTROLS AND COOKING

Step 1: Turn the Oven On

Press the On/Off key to turn the oven on.

Figure 7: Oven Off

Step 2: Select Cook Temperature

SELECT COOK TEMPERATURE

Step 5: Ready to Cook or “Idle”

WARNING: Inside of oven and oven door are hot!

1. Place the food into the oven.

Step 6: Adjusting the Time

NOTE: To immediately terminate a cook cycle, press the Back/Stop key.

Figure 11: Cooking

Step 8: Remove Food from Oven

WARNING: Dish and inside of oven/oven door are hot!

Figure 12: Cooking Done