Escalation Matrix of M/s ITI Ltd.

Northern Region Escalation chart :

Support Engineer Contact
level name Designation details E-Mail ID

Technical
support
L1
Romelus.D Engineer 9810602566 [email protected]
support
Technical
support
Lokesh Yadav Engineer 9868335559 [email protected]
Senior Manager
L2 - Technical
support Jai Kishan support 9810195480 [email protected]
National
Manager
L3
Ravi Technical
support
Krishnamurthy support 9845090836 [email protected]
Technical
Sathish Director [email protected]
* All mails to be copied to [email protected]

Following sites come under North Region support:

S.N. Circle Name of the Nodes
Haryana Yamunagar, Faridabad, Gurgaon, Sirsa, Hisar, Panipat,
1 Rewari/ Dharuhera, Rohtak, Ambala
2 HP Dharmsala, Kullu, Mandi, Shimla, Solan
3 J&K Jammu, Srinagar
4 New Delhi Kidwai Bhawan
Punjab Bathinda, Ferozepur, Hoshirapur, Pathankot, Patiala, Ropar,
5 Sangrur, Chandigarh ( 2 no. of RAS)
Rajasthan Ajmer, Alwar,Bhilwara, Bikaner, Jaipur, Jhunjhunu,
6 Sri Ganganagar, Udaipur
7 UP East Faizabad, Gorakhpur, Jhansi, Lucknow
UP West Aligarh, Bareilly, Bulandshahar, Gautambudhnagar (Noida),
8 Gaziabad, Mathura, Meerut, Moradabad, Moradabad
9 Uttaranchal Haridwar, Dehradun, Udamsingnagar, Haldwani

Eastern Region escalation chart :

Support Contact
level Engineer name Designation Details E-Mail ID

Technical
L1 support
support Anjan Basu Engineer 9831540592 [email protected]

Technical
support
S.Vijay Engineer 9330997327 [email protected]

Senior
Manager -
L2 Technical
support Jai Kishan support 9810195480 [email protected]

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 [email protected]

Technical
Sathish Director [email protected]

* All mails to be copied to [email protected]

Following sites come under Eastern Region support:

Circle Places
1 Assam Dibrugarh, Guwahati, Jorhat, Sibsagar, Silchar, Tinsukia
7 Bihar Patna,
8 Jharkhand Bokaro, Hazaribagh, Ranchi
11 NE Aizwal, Dimapur, Imphal, Itanagar, Agartala
16 Orrisa Balasore, Bhuvneswar, Dhnekanal, Koraput, Rourkela
 West Bengal Berhampur, Durgapur, Gangtok, Haldia, Jalpaigururi, Kharagpur, Malda
21 Siliguri, Suri
30 Kolkata TD Kolkata (3 no. of RAS)

Andhra Pradesh State : Escalation chart

Support Engineer Contact
level name Designation details E-Mail ID

Technical
L1 support
support Ram Prashanth Engineer [email protected].

Technical
L2 support
support Sesa Rao Engineer 98459659620 [email protected]

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 [email protected]

Technical
Sathish Director [email protected]

* All mails to be copied to [email protected]

Name of
Circle Name of nodes covered under AP Telecom Circle

Ananthapur, Eluru, Guntur, Hyderabad (2 no. of RAS), Kurnool,

AP Rajamundry, Tirupati, Vijayawada, Warangal, Cudappah,
Telecom Karimnagar, Khammam, Mahboobnagar, Nalagonda, Nellore,
Nizamabad, Ongole ,Srikakulam, Vizhanagaram
 Karnataka State : Escalation chart
Support Contact
level Engineer name Designation details E-Mail ID

Technical
L1 support
support Balamurugan Engineer 9845116449 [email protected]

Technical
Thamarai support
Manalan Engineer [email protected]

Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 [email protected]

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 [email protected]

Technical
Sathish Director [email protected]

* All mails to be copied to [email protected]

Name of
Circle Name of nodes covered under Karnataka Telecom Circle
Bagalkot, Bangalore (3 no. of RAS), Belgaum, Bellary, Bidar,
Karnataka
Bijapur, Chikmangalore, Davanagere, Haveri, Kolar, Mangalore,
Telecom
Raichur, Karwar, Hubli, Koppal, Madikeri
Tamil Nadu and Chennai TD : Escalation chart
Support Engineer Contact
level name Designation details E-Mail ID

L1 Technical support
support Vinodh Kumar Engineer 9840777367 [email protected]

Technical support
Karthik Engineer 9841074367 [email protected]

L2 Senior Technical
support Arun Nair support Engineer 9820029163 [email protected]

L3 Ravi National Manager

support Krishnamurthy Technical support 9845090836 [email protected]

Sathish Technical Director [email protected]

* All mails to be copied to [email protected]

Name of
Circle Name of nodes covered under Tamil Nadu Telecom Circle and Chennai TD
Tamil Nadu Kumbakonam, Nagarcoil, Tirunelveli, Trichy, Tuticorin, Vellore,
Chennai TD Chennai ( 2 no. of RAS)
 Western Region Escalation chart :
Support Contact
level Engineer name Designation details E-Mail ID

Technical
support
L1
Karthikkeyan Engineer 9324279799 [email protected]
support
Technical
support
Remus Engineer 9820002481 [email protected]
Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 [email protected]
National
Manager
L3
Ravi Technical
support
Krishnamurthy support 9845090836 [email protected]
Technical
Sathish Director [email protected]

* All mails to be copied to [email protected]

Name of
Circle Name of nodes covered under Western Region
Chattisgarh Bastar / jagadalpur, Bilaspur, Korba, Raipur
Ahmedabad (2 no. of RAS), Bhavnagar, Bhuj, Surendranagar,
Gujarat
Valsad
Akola, Aurangabad, Jalgaon, Kalyan, Kolhapur ( 2 no. of RAS),
Maharashtra
Margoa, Nanded, Pune ( 2 no. of RAS), Sangli, Solapur, Panjim
Jabalpur, Bhopal, Indore, Chindwada, Guna/Ratlam,
M.P. Hoshangabad/Itarsi, Khandwa, Khargon/Gwalior, Mandseur, Reva,
Sagar, Satna, Shahdol, Sidhi, Ujjain,
 Kerala State : Escalation Chart

Support Engineer Contact

level name Designation details E-Mail ID

Technical
L1 support
support Arun Kathik Engineer 9349840365 [email protected]

Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 [email protected]

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 [email protected]

Technical
Sathish Director [email protected]
* All mails to be copied to [email protected]

Circle Places
Kerala Allepy, Kottayam, Kozhikode, Palghat, Trichur,
Trivandrum ( 2 no. of RAS)