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    Emma Jones Resume 1

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    This document is a resume for Emma Jones providing her contact information, skills, work experience in customer service roles, education including an Associate's degree and current pursuit of a Bachelor's, and volunteer experience with Meals on Wheels. Her experience includes billing specialist and customer service roles at Discover Financial Services and Convergys, as well as personal assistant and barista jobs.

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    Emma Jones Resume 1

    Uploaded by

    api-365531549
    50 views2 pages
    This document is a resume for Emma Jones providing her contact information, skills, work experience in customer service roles, education including an Associate's degree and current pursuit of a Bachelor's, and volunteer experience with Meals on Wheels. Her experience includes billing specialist and customer service roles at Discover Financial Services and Convergys, as well as personal assistant and barista jobs.

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    This document is a resume for Emma Jones providing her contact information, skills, work experience in customer service roles, education including an Associate's degree and current pursuit of a Bachelor's, and volunteer experience with Meals on Wheels. Her experience includes billing specialist and customer service roles at Discover Financial Services and Convergys, as well as personal assistant and barista jobs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    50 views2 pages

    Emma Jones Resume 1

    Uploaded by

    api-365531549
    This document is a resume for Emma Jones providing her contact information, skills, work experience in customer service roles, education including an Associate's degree and current pursuit of a Bachelor's, and volunteer experience with Meals on Wheels. Her experience includes billing specialist and customer service roles at Discover Financial Services and Convergys, as well as personal assistant and barista jobs.

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    © All Rights Reserved
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    1527 East Santiago Lane, APT 31  

    COTTONWOOD HEIGHTS, UT 84121 


    (801) 441-8651 
    [email protected] 

    EMMA JONES
     
     

    SKILLS 
    Proficient in customer service and providing a superior experience in customer 
    care. SKilled in Microsoft Office and Excel, designing flyers and postcards. 
    High attention to detail and time management.   

    EXPERIENCE 

    Discover Financial Services, West Valley UT​ — Billing Specialist  


    MAY 2016 - DECEMBER 2016 

    ● Assist customers in initiating and resolving billing disputes.   


    ● Use problem solving techniques to initiate the correct dispute. 
    ● Review incoming documentation regarding the dispute.  

    Discover Financial Services, West Valley UT​ — Customer Service 


    Team Member  
    AUGUST 2015 - MAY 2016 

    ● Assist customers with front-line inquiries; phone payments, redeeming 


    rewards, card activations, name/address changes, phone number/email 
    changes and review/discuss statements. 

    Blakemore Real Estate, Holladay UT​ — Personal Assistant  


    MAY 2014 - AUGUST 2014 

    ● Run errands/ Pick up kids from school and activities.  


    ● Make flyers for house listings and open houses.  
    ● Write and send Thank You notes to clients.  
    ● Design monthly newsletter and listing postcards. 
    ● Post new listings online and write description of home. 

    Starbucks, Tooele UT​ — Barista 


    FEBRUARY 2014 - MAY 2014 

    ● Greet customers and make drink orders. 


    ● Restock shelves with new product. 

    Convergys, Taylorsville UT​ — Customer Service Team Member 


    MAY 2012 - SEPTEMBER 2013 

    ● Assist customers with front-line inquiries; phone payments, redeeming 


    rewards, card activations, name/address changes, phone number/email 
    changes and review/discuss statements. 

     
    EDUCATION 

    University of Utah, Salt Lake City UT​ — Bachelor of Science in 


    Human Development & Family Studies  
    AUGUST 2019 - CURRENT 

    University of Utah, Salt Lake City UT​ — Minor in Sociology  


    AUGUST 2019 - CURRENT 

    Salt Lake Community College, Salt Lake City UT​ — Associate of 
    Science in General Studies  
    MAY 2017 - AUGUST 2019 

    Robert Service High School, Anchorage AK​ — High School Diploma 


    MAY 2011 

    VOLUNTEER EXPERIENCE  

    Meals on Wheels, Salt Lake City UT​ — Volunteer 


    JUNE 2019 - CURRENT 

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