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    Phrases in Formal and Informal Emails: Greetings

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    Dương Hoa
    Formal and informal emails differ in their greetings, reasons for writing, requests, offers of help, complaints, apologies, and endings. Formal emails use salutations like "Dear Sir/Madam" while informal emails use names or relationships like "Hi Dennis." Formal emails focus on reasons for writing or replying and use formal language for requests and offers. Informal emails focus more on quick notes to invite or inform and use more casual language in requests and offers of help.

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    Phrases in Formal and Informal Emails: Greetings

    Uploaded by

    Dương Hoa
    42 views3 pages
    Formal and informal emails differ in their greetings, reasons for writing, requests, offers of help, complaints, apologies, and endings. Formal emails use salutations like "Dear Sir/Madam" while informal emails use names or relationships like "Hi Dennis." Formal emails focus on reasons for writing or replying and use formal language for requests and offers. Informal emails focus more on quick notes to invite or inform and use more casual language in requests and offers of help.

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    cụm từ hữu ích

    Original Title

    Useful Phrases

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    Formal and informal emails differ in their greetings, reasons for writing, requests, offers of help, complaints, apologies, and endings. Formal emails use salutations like "Dear Sir/Madam" while informal emails use names or relationships like "Hi Dennis." Formal emails focus on reasons for writing or replying and use formal language for requests and offers. Informal emails focus more on quick notes to invite or inform and use more casual language in requests and offers of help.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    42 views3 pages

    Phrases in Formal and Informal Emails: Greetings

    Uploaded by

    Dương Hoa
    Formal and informal emails differ in their greetings, reasons for writing, requests, offers of help, complaints, apologies, and endings. Formal emails use salutations like "Dear Sir/Madam" while informal emails use names or relationships like "Hi Dennis." Formal emails focus on reasons for writing or replying and use formal language for requests and offers. Informal emails focus more on quick notes to invite or inform and use more casual language in requests and offers of help.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    PHRASES IN FORMAL AND INFORMAL EMAILS

    GREETINGS Dear Sir/ Madam, Hi Dennis,


    Dear Sir or Madam, Hello Claire,
    To whom it may concern: (especially AmE) Dear Mum,
    Dear Mr/ Ms Jones,
    Dear Dr Smith,
    REASON FOR  I am writing to make a reservation/ to apply for the  Just a quick note to invite you to…/ to
    WRITING / position of…/ to confirm my booking/ to ask for further tell you that…
    REPLYING information about …  This is to invite you to join us for...
     I am writing with regard to the sale of …/ to the  Thanks for your e-mail, it was
    complaint you made on 29th February wonderful/great to hear from you.
     Thank you for your e-mail of 29th February regarding the  I wanted to let you know that / tell you
    sale of… / concerning the conference in Brussels. about / ask you if…
     With reference to our telephone conversation on Friday, I
    would like to let you know that…

    MAKING A  Could you please let me know if you can attend … / if you  I was wondering if you could come and
    REQUEST are available for a meeting on 12th December? see me sometime next week.
    / ASKING  I would appreciate it if you could please send me a  Would you mind coming early to help me
    FOR
    brochure/ if you could please reply within two days. clear up the place?
    INFORMA
     Could you possibly arrange a meeting with the Logistics  Do you think you could call Jerry for me?
    TION
    Manager?  Can you call me/ get back to me asap?
     I would also like to know if there are any swimming pools (as soon as possible)
    in your area.
     Please let me know how much the tickets cost.
    OFFERING  We are happy to let you know that your article has been  I’m sorry, but I can’t make it tomorrow.
    HELP / selected for publication. (= I can’t come tomorrow.)
    GIVING  I am glad to inform you that we will be holding our annual  I’m happy to tell you that John and I are
    INFORMA
    conference in Brussels on 20 September 2014. getting married next month.
    TION
     We regret to inform you that the show has been cancelled  Would you like me to come early and
    due to bad weather conditions. help you clear up the place?
     We are willing to arrange another meeting with the CEO.  How about I come and help you out?
     We would be glad to send you another statement if  Do you need a hand with moving the
    necessary. furniture?
     Please do let me know if I can be of further assistance.
     Should you need any further information/assistance,
    please do not hesitate to contact us.

    COMPLAINING  I am writing to express my dissatisfaction with… / to  I’m sorry to say that you’re late with the
    complain about… payments.
     I regret to say that I was not completely satisfied with the  I hope you won’t mind me saying that the
    room you provided us. place you’d recommended to us wasn’t
     We regret to inform you that your payment is considerably as nice as we’d expected.
    overdue.
     I would like to receive a full refund and compensation for
    the damages.
     I am interested to hear how your company can
    compensate us for the distress we suffered.
    APOLOGIZING  We would like to apologize for any inconvenience caused.  I’m sorry for the trouble I caused.
     Please accept our apologies for the delay.  I apologize for the delay.
     Please let us know what we can do to compensate you for  I promise it won’t happen again
    the damages caused.  I’m sorry, but I can’t make it to the
     We will make sure that this will not happen again in the meeting.
    future.
     I am afraid I will not be able to attend the conference.
    ATTACHING  I am attaching my CV for your consideration.  I’m attaching/sending you the holiday
    FILES  I am sending you the brochure as an attachment. photos.
     Please see the statement attached.  Sorry, but I can’t open it. Can you send it
     Please find attached the file you requested. again in … format?
     I am afraid I cannot open the file you have sent me.
     Could you send it again in … format?
    ENDING  I look forward to hearing from you.  Hope to hear from you soon.
     I look forward to hearing when you are planning to visit  I’m looking forward to seeing you.
    our town.

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