Parfum Nineveh Decision Sheet: Seven Steps of Consumer Decision Process

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Parfum Nineveh Decision Sheet

Seven steps of Consumer decision process:


1. Identify the decision- Buying a perfume
2. Gather the information- from TV, magazines, friends, tester
3. Identify alternatives- Other perfume brands
4. Weigh the evidence- Smell and price
5. Choose among the alternative- based on step four
6. Take action- Buying the best among all alternatives
7. Review the decision- After using it, concluding whether it was a successful purchase or
not

Factor influencing the purchase and its effect on which decision stage:
 Smell- Most important factor, effects step four and five
 Price- Most important after smell, customer tends to buy bigger capacity perfume to save
money, step four and five are also affected by it
 Advertisement- It may influence customer buying decision, customers come to know
about different perfume brands, affect step three
 Packaging- It makes it look attractive but have a little impact on purchase
 Quantity- Customers prefer to buy larger quantity as it is cheaper
 Duration- It effect step seven as the perfumes which last longer impresses the customers
 Friends- Affect step two, they may recommend what they like
 Frequency- Customers using daily like light scents
 Location- Whether customer can find the same product cheaper at one store than the
others

Factors considered when buying for others:


 The type of perfume which one likes and want other them to use
 The type which one would think is better suited for the other
 Price does not play a major role here
o But customer tend to buy some other products with it to save money
 The design of bottle is an important factor
 Relationship with the other person

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