Charles Cruz Resume Exilant Apple

CHARLES CRUZ, MBA, MGSCM
26 Deer Track Irvine CA 92618 | [email protected] | (949) 351-8437

www.linkedin.com/in/charles-cruz-mba-msgscm-5558534
EDUCATION
Master’s in Global Supply Chain Management | University of Southern California | 2019
MBA Concentration in Technology Management | University of Phoenix | 2012
Bachelor of Science | California State Fullerton | Fullerton CA | 2006
SUMMARY
Technical Delivery Management • Project Management • Scrum Master • Proof of Concept • SOW/WO • Test Plan Creation • Agile
Development • System Integration • Build and Deploy Management • Tracking Technical Issues • Application Software Testing • Field
Testing • Lean • Six Sigma • Green Belt • Black Belt • Agile Methodology • Scrum • Software Sprint • Continuous Integration • C# •
.net • Azure • SQL
Technical Delivery Management, Scrum Master, Project Management and Project Lifecycle Management Consultant with 15 years of
experience in leadership roles. Management of Quality Assurance Testing for Test Certification of governing body organizations.
Experience with building and creating test plans based on client requirements. Writing Functional Specifications based on business
needs. Project Planning and test execution using test tools for manual and automation testing. Software development, Test Driven
Development and creating enhancements and implementation for test environments.
WORK EXPERIENCE
Consulting Projects
Exilant Apple – Cupertino, CA Oct 2018 to Dec 2018

Scrum Master / Project Manager
 Working across dynamic organizations of Apple departments for Corporate Systems
 Leading a team to manage time sensitive technical milestones working across various teams
 Communicate project roadmap, priorities and key status updates to project stakeholders and business teams
 Accommodating various time zones to support international business stakeholders and project teams
Wipro T-Mobile – Bellevue, WA Feb 2018 to Oct 2018
Scrum Master / Technical Delivery Management
 Responsible for scaling $40 million growth in revenue for the B2B and B2C T-Mobile Software Development Group
 Structuring Agile Scrum and Kanban Teams of over 100 Software Developers, Software Test, and DevOps
 Partners with Project Managers and technology stakeholders inside and outside of the organization to coordinate work efforts
and reporting between analysis, development, architecture, operations, release management, and quality assurance teams
Tata Consulting Services Cummins, and Comcast Sep 2016 to Oct 2017
Technical Delivery Management
 Managed multiple scrum teams with a deep understanding of Agile best practices
 Tracked and managed the program schedule and task details included in the program plan
 On-boarded over 70 Software Developers, Quality Assurance, and DevOps
Wipro Walmart, Stryker, and Philips Jun 2015 to Sep 2016
Project Management / Product Lifecycle Management
 Oversaw inbound and outbound processes and ensures merchandise flow through the distribution network and fulfillment
centers
 Managed the software development of ecommerce supply chain, procurement, supplier relations, and process management
Bryn Neil Western Digital – Irvine, CA Feb 2015 to Jun 2015
Project Management
 Managed the Agile Software Development and Test for Western Digital Software Team
 Worked with others to understand use cases, features, business & technical domain rules and overall product goals
Xavient Dish Network – American Fork, UT Sep 2014 to Feb 2015
Project Management
 Managed technical personnel and learn the technical flow of complex systems in order to be able to report to customers as well
as management team
 Maintained supplier contact information and resolve issues with invoicing, production defects, delivery times, and internal
process delays
Infosys DircecTV, Goldmansachs, Nike, and Apple Mar 2012 to Aug 2014
Project Management / Application Delivery Management
 Led a cross functional team in delivering data products that deliver incremental value to Nike Direct
 Work with data scientists and business analysts on development of optimal data structures for efficiency of analysis
Triple Crown Consulting Teradyne, Litepoint – Sunnyvale, CA Jan 2012 to Mar 2012
Project Management / Test Engineer Management
 Managed the breakdown and assignment of tasks and coordinate the accomplishment of various tasks and assignments among
team members
 Monitored supplier performance to assess ability to meet quality and delivery requirements
Prosum Wilshire Media Group – Los Angeles, CA Nov 2011 to Jan 2012
Project Management / QA Management
 Implemented a number of significant processes to streamline and improve the quality assurance function
 Oversaw material goods and equipment inventories and accountability, resulting in a nearly zero percent loss
Smith Micro – Aliso Viejo, CA Oct 2010 to Nov 2011

QA Manager / Project Management
 Analyzed Business and IT requirements for new initiatives and provided cost estimates and risk assessments for the clients and
PMO
 Coached the team members to develop their competencies, pushing for scrum participation and building scrum teams that got
involved successfully in presales
Contract Projects
Mindlance Qualcomm – San Diego, CA Jan 2008 – Sep 2010
Test Engineer
 Created Test Plans for system level testing of wireless test systems
 Established metrics and regular reporting to the organization which resulted in improved quality, adherence to processes, as well
as feedback loop that resulted in improvement to established processes
Infinite Solutions Broadcom – San Diego, CA
Test Engineer
 Developed and mentored ten analysts into the position of Team Leader. This development helped the company to better allocate
and attain resources
 Instrumental in establishing software configuration control resulting in reduced rework that provided predictable results
Adecco Magellan – San Dimas, CA
Test Engineer
 Established standard assembly, test and inspection procedures, introducing GPS requirements, inspection reports and test reports
for all units. This reduced our warranty returns to zero within a year
 Experimented and created test plans for GPS testing to reduce the cost by 80 percent and still kept the performance
7layers – Irvine, CA Aug 2005 – Nov 2007

Test Engineer
 Radio Frequency testing cellphones, handsets, and chipsets on test systems that simulate the Radio Frequency network
 Setting up Test System environments for Radio Frequency Testing and Protocol Testing
Information Technology Cal State Fullerton – Fullerton, CA Jan 2003 – Sep 2003
Technician
 Setting up faculty and students’ computers, printers, software, and school blackboard
 Resolving technical issues with Cal State Fullerton’s computer related software and hardware
CERTIFICATIONS
 Agile Project Management Certification
 Wireless Engineering Certificate University California of San Diego September
TRAINING
 Six Sigma
 Lean
 Agile
 Scrum
SKILLS
 Project Management
 Technical Delivery Management
 Scrum Master
 Client Engagement

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CHARLES CRUZ, MBA, MGSCM

26 Deer Track Irvine CA 92618 | [email protected] | (949) 351-8437

Exilant Apple – Cupertino, CA Oct 2018 to Dec 2018

Smith Micro – Aliso Viejo, CA Oct 2010 to Nov 2011

7layers – Irvine, CA Aug 2005 – Nov 2007

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