i

NARRATIVE REPORT

______________________________________

A Narrative Report
Presented to the
Faculty of School of Business Administration of
CSTC, College of Sciences, Technology and Communication, Inc.

______________________________________

In Partial Fulfillment of the

Requirements for the Degree of
Bachelor of Science in Business Administration
Major in Financial Management

______________________________________

By:

Reniel I. Brania

May 2019
 ii

TRAINEE´S PROFILE

NAME: Reniel I. Brania

COURSE: Bachelor of Science in Business Administration

MAJOR: Financial Management

ADDRESS: Tumbaga I Sariaya, Quezon

CONTACT NUMBER: 09273139442

 iii

APPROVAL SHEET

This narrative report was prepared and submitted by Reniel I. Brania in partial

fulfillment of the requirements for the degree of Bachelor of Sciences in Business

Administration, Major in Financial Management.

Examined and approved within the grades of ________.

NONA BHEL R. SEVILLA

Practicum Adviser

Accepted and approved in partial fulfillment of the requirements for the Degree of

Bachelor of Sciences in Business Administration, Major in Financial Management.

Jess Jay M. Sajise, DBA

Vice President for Academic Affair
 iv

ACKNOWLEDGMENT

The success and final outcome of this project required a lot of guidance and

assistance from many people and I am privileged to have got this all along the completion

of my project. All that I have done is because of all the persons who support me.

To GOD, who takes me to the right path and guides me to be essential in doing

the internship or OJT (on the job training).

To my PARENTS, the ultimate source of strength and inspiration in conducting

this internship, is for their patience, and moral financial support.

To our OJT coordinator, Mr. Dave Clark P. Tolentino, for his assistance and

providing the documents we needed in OJT.

To our practicum adviser, Ms. Nona Bhel R, Sevilla, for her reminders and

guidance on our OJT and narrative report.

I respect and thank Mr. Carlson Peña Pineda and the rest of his co-workers, for

providing me an opportunity to do the internship in Telstra Powered by Teletech and

giving us all support and guidance which made me complete the OJT. I am thankful to

him for providing a support and guidance, although he had busy schedule managing his

work. I would not forget to remember all the persons who help improved myself and

knowledge in Telstra Powered by Teletech and for their encouragement and more over

for their timely support and guidance till the completion of our internship.

To my friends who also supported me and make my internship successful and full

of happiness.
 v

TABLE OF CONTENTS

TITLE PAGE i

TRAINESS PROFILE ii

APRROVAL SHEET iii

ACKNOWLEDGMENT iv

TABLE OF CONTENTS v

BUSINESS PROCESS OUTSOURCING (TELSTRA POWERED BY TELETECH)

EXECUTIVE SUMMARY

CHAPTER

I. COMPANY PROFILE 1

History 1

Vision 2

Mission 2

Address 3

Organizational Chart 4

II. JOURNAL WRITING 6

Weekly Report 6

Problems Encountered and Solution 10

Insights Gained 11

Knowledge 11

Skills 12
 vi

Attitude/Values 12

Suggestions/recommendatios 12

BANKING INSTITUTION (LANDBANK OF THE PHILIPPINES

EXECUTIVE SUMMARY

CHAPTER

I. COMPANY PROFILE 15

History 16

Vision 16

Mission 16

Address 17

Organizational Chart 18

II. JOURNAL WRITING 19

Weekly Report 19

Problems Encountered and Solution 21

Insights Gained 22

Knowledge 22

Skills 22

Attitude/Values 22

Suggestions/recommendatios 22

APPENDICES

BUSINESS PROCESS OUTSOURCING (TELSTRA POWERED BY

TELETECH)
 vii

A. Pictures

B. Evaluation Form

C. Certificate of Completion

D. School Waiver

E. Letter of Endorsement

F. Liability Waiver

G. Daily Time Record

BANKING INSTITUTION (LANDBANK OF THE PHILIPPINES,

LUCBAN)

A. Pictures

B. Evaluation Form

C. Certificate of Completion

D. School Waiver

E. Letter of Endorsement

F. Liability Waiver

G. Daily Time Record

Language Editor’s Certificate

Curriculum Vitae
 viii

EXECUTIVE SUMMARY

Telstra powered by Teletech is a large company which forms an alliance. It is one

of the most successful BPO company. I could say that, it is good to have an internship

here in this company. As former intern in Telstra powered by Teletech, I had acquired so

many knowledge and learning in this company, which it build my skills and

competitiveness.

In the short term I stayed in Telstra powered by Teletech is a good experienced

for me. The day to day task I did in my internship is good experience. I learn a lot inside

on what is the common job in hiring process of the BPO. In short term I stayed in Telstra

I encountered also some of the problems inside the workplace. But these problems

developed my skills and knowledge.

There are so many task in Telstra that we worked in Telstra. In so many task that

we did in Telstra, I got sick sometime and cannot work efficiently. But for that reason

learn a lot of knowledge.

 ix

BUSINESS
PROCESS
OUTSOURCING
(TELSTRA
POWERED BY
TELETECH)
 1

CHAPTER I

COMPANY PROFILE

History

Telstra, the leading telecommunications company in Australia, and TeleTech, a

global provider of customer experience, engagement and growth solutions, have launched

their new contact center at the Five E-Com building in Pasay City.

The joint Telstra and TeleTech facility consists of three floors, which will house

both Telstra and TeleTech employees, as well as a recruitment center.

Telstra has been in the Philippines since 2007, when the company began

operating with local industry partners. In 2013, it launched its first Telstra-operated call

center in Manila and its second in 2014 in Cebu. At present there are 13 sites; 8 in Metro

Manila, 2 in Greater Manila Area, 2 in Cebu, and 1 in Bacolod.

Telstra currently services 16.4 million mobile customers, 6.1 million retail fixed

voice customers, and 3.0 million retail fixed broadband customers.

Telstra CEO David Thodey said the move to set up a contact center at Five E-com

building epitomizes Telstra’s continuous commitment to providing world-class service to

its customers.
 2

The contact center is one of the largest operation by TeleTech and is expected to

house around 3500 employees when fully operational.

“Telstra has been one of our long-time, strategic partners in the Philippines and we are

excited to work with them at the new contact center,” said TeleTech Chairman and Chief

Executive Officer Ken Tuchman.

Vision

Our vision is to make Telstra a world class technology company that empowers

people to connect.

Mission

To create a brilliant connected future for everyone.

 3

Address

The figure above shows the map of Telstra building which is located at

Five E-com center at SM Mall of Asia.

 4

Organizational Chart

Nheng Javiña –Sarmiento

Sr. TA Manager/Director

Kristine Soriano
TA Manager

Carlson “Carl” Pineda Marjorie Apostol

Account POC (Retail, NBN Renerose “RR” Enabe
Account POC (Moves, CAH,
Consumer and Credit G&A Hiring POC Sales)
Management

Vionna Marie Resurreccion Sheena Juat

Account POC (Bigpond NBN & ADSL,
Admin POC, and Front Desk POC
Sales - Hijack

Ms. Nheng Javiña is the Sr. TA Manager inside of the hiring process. Ms. Kristine

Soriano is the one who supervise all the TA. If anyone is on leave or absent she is the one

who handle that account. Mr. Carlson Pineda is the one who handle us. He handle the

account of retail, NBN Consumer and Credit Management. Ms. Renerose Enabe handle

the G & A Hiring POC. MS. Marjorie Apostol handle the account of Moves, CAH,

Sales. Ms. Vionna Marie Resurreccion handle the account of Bigpond, NBN & ADSL,
 5

Sales – Hijack. Sheena Juat handle the front desk but in our whole intership she is on

leave.
 6

CHAPTER II

JOURNAL WRITING

Weekly Report

The following table contains the task or activities that I have done during

my three hundred (300) hours On the Job Training at Telstra powered by

Teletech. Those activities include all the process to start our OJT and adjustment

to the workplace. They were assigned all the interns in different tasks. I had many

task that has been done during my internship.

INCLUSIVE DATE TASK/ACTIVITIES

January 14 – 19, 2019 We decided to start on January 14 at Telstra powered by

Teletech. In our first day, sir Carlson who handle us,

appointed us on different position. I appointed in front

desk which have the initial interview about their basic

information, there is also the tracker that incident the

basic information of the applicant and the taleo ID. One

of the intern teach me on how to make an interview. In

first time I feel nervous, then after 5 or more applicant I

handle it better. We were three to four intern in the front

desk. I also learn complete tracker by one of the interns

in the same day. I spend my whole day by interviewing

the applicant. In the next day, I already go to the front

desk because there are few applicant that will need to

 7

have interview. I’m in front desk doing the same task

until 12:00pm. After we got a lunch, Ma’am Vionna ask

me to help her for filing the documents of the applicant

that has been hired. I spend filing documents until 5 pm.

In 3rd day I spend my whole day in the front desk doing

the same task by interviewing the applicants. In 4th day,

one of the interns teach me on how to make a phone

interview. I try it once, because it is so hard for a starter.

I try also the call out. In call out process, you will make

a call to someone that have a number to our system, then

we will ask a question if they are willing to apply in

Telstra-teletech. After I try some process, I go to the

front desk and do the same task until 5:00 pm. In 5th day

and 6th day, I spend my whole day in filing the

documents.

January 21 – 25, 2019 In January 21, Monday I'm in front desk doing the same

process at 7-12 pm. We are rotating with different task. I

appointed to MPD process which assist applicant in their

online examination. In January 22 -25, I do the same

task in MPD.

January 28 – February In January 28 – 29 I’m in front desk whole day and

2, 2019
 8

sometimes Ms. Vionna and Sir Carl were give me a

task to call the applicant about their medical and their

clearances. In next day, I’m in front desk in the morning

and in the afternoon. I’m in HP doing MPD process. In

next days I have alternate task sometimes I’m in front

desk and in HP.

February 4 – 9, 2019 In February 4, Monday I’m in HP whole day doing

MPD process which assist the applicant to their

examination and some applicant need chat assessment

for chat support position. I am the one who assist them

in their assessment and I’ll give them instructions about

what will they do. In Wednesday and Thursday, we were

only 4 interns. My task in those days are in front desk

doing incoding or tracking the basic information of the

applicant. In Friday, I’m in HP whole day. Then before

we go out Ma'am Tin, our boss, ask to me to be there

tomorrow to have two interns.

February 11, 2019 In February 11, Monday, I’m in HP wholeday. Then in

the same day, Christian Perez called me about our

feasibility. He said that our feasib was been check by

our grammarian and we edit that as soon as possible. I

decided to out early to go back in Sariaya until Saturday.

 9

February 18 – 23, In February 18 to 19 I’m in front HP or testing area

2019
whole day. I’m also give feedback who had been passed

or failed with their overall assessment. In next days until

Friday, I’m in front desk doing the tracking or incoding.

Sometimes I've got a hard time to incode the applicant's

papers because the other applicants make a question to

me and I need to answer that. I encountered also a

problem on the tracker and I need to call a TA(talent

Acquisition) to settled the problem. The problem not

settled early so I need to incode again some papers.

February 25 – March In February 25 Monday, the day of Edsa Revolution,

2, 2019
there are applicant’s but not as many as the other day.

Im do the tracking of personal information of the

applicants. I’m also gave feedback about the result of

their final interview. In next days, Tuesday to Thursday,

I did the same tasks. Then in Friday task was

interviewing the applicants about the basic information

we need. Then after cut off we need to kill all the passed

and failed about their assessments. In kill process, I will

search the name in taleo ID and incode if they passed or

failed. And in Saturday, I’m doing multiple task, the

 10

interview, the tracker and the MPD process because one

of my colleagues got sick and I need assist him to what

he is doing.

March 4 – March 5, In our last week, we have 2 days left. In my two days

2019 left I'm in front desk doing the encoding/tracking.

Problems Encountered and Solutions

Problems can encounter all the time and you need to be ready and give alternative

solutions for that. In my internship during 2 months, I face a lot of problems and OJT

problems.

First problem I encountered is waking up early. Sometimes me and my

friends/classmates are not waking up early and it cause to being late. Some of my friends

are not waking up early so I need to adjust myself. I set my alarm every morning and I’m

in the first one who took a bath. Second problem I encountered is financial problem. My

expenses every day is very large. The company that I had my internship doesn’t have

allowance for the interns so it couldn’t support my budget. All of my expenses were

come from food in everyday meal and transportation. To avoid more expenses, I budget

my money for every week. It helps but not as alternative solutions.

In workplace I encountered some of problems. First problem I encountered in workplace

is on PC problem. The PC got hang and some of data that I incode got deleted. I call one

of the talent acquisition to settle the problem. It takes long and it’s not settled after. The
 11

only solution for that is to retype again and I’m the one who responsible for that. The

next problem I encounter is lost connection in online examination. After taking some

basic information of applicant in front desk, the next process were online examination.

The online examination is not ready so we proceed to take them on initial/preliminary

interview. If the connection is ready we need to take them in online examination after.

The last problem I encountered is having an issue between the two talent acquisitions.

One of them is the one who handle us. We are close enough to the other one, so it made

the one who handle us been cold to us. That issue also affected us.

Insight Gained

This includes the knowledge, skills and attitude and values that I acquired and

developed in the workplace at Telstra Powered by Teletech.

Knowledge

 I got a lot of knowledge in the workplace. I got knowledge about all the process

of hiring/recruiting in BPO company. It composed of taking the basic information

of the applicant by interviewing, online examination, preliminary interview, final

interview and medical examination.

 Telstra Powered by Teletech is taking for an applicant with good attitude. They

are accepting also an applicant even they don’t have call center experience before

or in other industry. Being confident and being ready for the position you are

applying is what the recruiters are looking for.

 12

 Most of the applicant failed because of their poor communication skills, attrition

risk, not ready for the interview, shirt answered, failed interview, and etc..

 I got knowledge about how the process and some interview questions can I

encounter in the future when I apply in BPO company or other industry.

Skills

 My typing skills, personality, and communications skills developed.

Values/Attitude

 Good attitude

 Organize social world

 Equality

 Competitiveness

 Wisdom

Suggestion/Recommendation

As a former intern at Telstra Powered by Teletech, I got a lot of knowledge in this

company. I recommend to the future OJT that they should choose best company that can

help develop find their skills and knowledge. One the best company is Telstra Powered

by Teletech. They can have an internship in this company if they want and apply in the

Telstra building ground floor located at Five E-com SM Mall of Asia.

 13

EXECUTIVE SUMMARY

Landbank of the Philippines is a universal Bank in the Philippines owned

by the Philippine government with a special focus on serving the needs of farmers

and fishermen. As a former intern in Landbank of the Philippines Lucban branch,

I learn more to focus on what I am doing and finish the task efficiently. I learn the

privacy inside the bank. It is privilege to have an internship in Landbank because

it is well-known bank and having an opportunity to recognize us. Our only

problem we encountered in land bank is getting bored sometimes when we don’t

have a task to do. All employees in Landbank Lucban is friendly and we

recognize them for some reason. They help us to finish our internship for 2

months. In short term that I stayed in land bank, I could say that I have many task

that been help to Landbank.

 14

BANKING INSTITUTION
(LANDBANK OF THE
PHILIPPINES LUCBAN
BRANCH)
 15

CHAPTER I

COMPANY PROFILE

History

Land Bank of the Philippines stylized as LANDBANK or also known by its

initials, LBP, is a universal bank in the Philippines owned by the Philippine government

with a special focus on serving the needs of farmers and fishermen. While it provides the

services of a universal bank, it is officially classified as a "specialized government bank"

with a universal banking license.

LANDBANK is the fourth largest bank in the Philippines in terms of assets and is

the largest government-owned bank. It is also one of the biggest government owned and

controlled corporations in the Philippines.

Unlike most Philippine banks, LANDBANK has an extensive rural branch network with

365 Branches/Units and 1,607 ATMs. It services many rural sector clients in areas where

banking is either limited to rural banks or is non-existent.

In 2015, it planned to merge with DBP but it did not push through.

On February 4, 2016, President Benigno Aquino III approved the Executive Order #198

on the merger between Land Bank and the DBP, with the former as the surviving entity.
 16

LANDBANK was established on August 8, 1963 as part of the Agricultural Land

Reform Code as part of a program of land reform in the Philippines. It was to help with

the purchase of agricultural estates for division and resale to small landholders and the

purchase of land by the agricultural lessee. In 1965, LANDBANK's by-laws were

approved and its first board of trustees was formed, with the Secretary of Finance as

Chairman.

Vision

By 2023, LANDBANK shall be the leading universal bank that promotes

inclusive growth, especially in the unbanked and underserved areas, through the delivery

of innovative financial products and services powered by digital banking platforms.

Mission

To our Clients and Publics:

We provide accessible and best technology solutions to deliver timely and

responsive financial and support services to meet the needs of our clients, especially

Small Farmers and Fishers (SFFs), Micro, Small and Medium Enterprises (MSMEs),

Countryside Financial Institutions (CFIs), Local Government Units (LGUs) and

government agencies, while promoting sustainable development anchored on good

governance.

To our Employees:

We are the employer of choice. We develop and nurture talents who exemplify

the highest standards of ethics, social responsibility and service excellence. We support
 17

diversity and cultivate a healthy work environment with equal opportunity for

professional growth and advancement.

Address

The figure above shows the map of Landbank of the Philippines Lucban branch,

which is located near Southern Luzon State University at Lucban quezon.

 18

Organizational Chart

Karen Joy P. Tolentino

Branch Head

Lyka Mariel D. Torres

CA-ExecutiveAssistant

Concepcion Q. Gregana
Branch Service Officer

Maridel D. Paula Elena M. Sambili Janeth D. Abu Shemei A.

Castillo Bank Teller Bank Teller Corono
New Accounts New Account
Clerk Clerk

Rodelita D. Zarsaga Ronald V. Evero

Document Examiner Clearing Assistant

Ms. Karen Joy P. Tolentino is the branch head in Land Bank of the Philippines in

Lucban Branch. She is the one who accept us to be the interns in their bank. Ms. Lyka

Mariel D. Torres is the executive assistant which is also responsible for customer service.

Ms. Concepcion Q. Gregana is the branch service officer. Ms. Maridel Castillo and

Shemei Corono is the new account clerk which responsible for the new accounts or

opening account. Ms. Paula Elena Sambili and Ms. Janeth Abu is the bank teller. Mrs.

Rodelita d. Zarsaga is the document Examiner and Mr. Ronald Evero is for the Crearing

assistant.
 19

CHAPTER II

Journal Writing

Weekly Report

INCLUSIVE DATE TASK DONE/ACTIVITIES

March 11 - 15, 2019 We decided to start on March 11 to 15 at

Landbank Lucban along with my friends.

In our first day, I got a task on checking

some papers about the customers bank

account if it is incoded correctly. In my

2nd day, I did filing some papers and

checking customers bank account. In 3rd

day, I got task which counting coins such

as peso coin, 5 peso coin and 25 centavo.

After that, one of the employee told me to

wait for the answer on telephone and call

her if someone speak. In my4th day and

5th day, I got another task which called

updating. In updating, it involves bank

forms that had been filled out by the

customers. We fold the bank forms and

insert it on the vault.

 20

March 18 – 21, 2019 In my 2nd week, I did filing and counting

peso.

March 25 – 29, 2019 In my 3rd week, I did filing, counting

coins, and typing some all bank accounts,

name of the owners and the date on the

table from the month of March.

April 1 – 4, 2019 In my 4th week, I did updating and

scanning some papers on the scanner

machine.

April 10 – 12, 2019 In my 5th week, I did filing and I did also

separating some forms in the different

forms.

April 15, 2019 In my 6th week, I did only the updating.

April 24 – 26, 2019 In my 7th week, I did filing some

documents and answering phone call of

what customers concern. I did answering

the phone call because one of the

employee who is responsible for that was

in leave and they gave that task to me.

April 29 – May 3, 2019 In my 8th week, I did paper cutting, filing,

and counting peso.

May 6 – 10, 2019 In my 9th week, I did typing, paper

 21

cutting, and filing some documents.

May 14 – 17, 2019 In my 10th week, Ms. Concepcion give

me a task to call someone on the phone

and I did also filing.

May 20 – 24, 2019 In my 11th week, I did counting coins and

filing.

Problems Encountered and Solutions

There are few problems we encountered during our internship in Land bank. The

first problem we encountered is in the vault of the bank forms. It is easily get full because

there are many client opening their bank accounts in Land bank and we need to adjust it

in vault. The second problem is getting bored when we don’t have task to do. Sometimes

in a whole day, we don’t have task to do maybe they don’t have task to give on us. It

makes us to use cellphone even it is forbidden or we are not allowed to use cellphone

inside the bank.

 22

Insights Gained

This includes the knowledge, skills and attitude and values that I acquired and

developed in the workplace at Land bank of the Philippines in Lucban Branch.

Knowledge

In short term I stayed in Land bank, I learn the privacy inside the bank. I learn

also the responsibilities of their job.

Skills

 My technological skill developed.

Values/Attitude

 Good attitude

 Organize social world

 Equality

Suggestion/Recommendation

As a former intern at Land bank of the Philippines, I learn a lesson about the

privacy of the bank and how the banks work inside. I recommend to the future OJT that

they should choose best company that can help develop, find their skills and knowledge.

Land bank is one of the bank that accept interns. It is good to have an internship in Land

bank because it is well-known bank. The future student can have their internship in Land

bank of the Philippines, so I recommend them to apply here.

 23

APPENDICES

BUSINESS
PROCESS
OUTSOURCING
(TELSTRA
POWERED BY
TELETECH)
 24

APPENDIX A – Pictures
 25

APPENDIX B - Evaluation Form

26
 27

APPENDIX C - Certificate of Completion

 28

APPENDIX D - School Waiver

 29

APPENDIX E - Letter of Endorsement

 30

APPENDIX F - Liability Waiver

 31

APPENDIX G - Parent Waiver

 32

APPENDIX H - Daily Time Record

 33

APPENDIX I - Language Editor’s Certificate

May 2019

This is to certify that the trainee, Reniel I.Brania, passed her narrative report for content

and grammar checking by following the proper aligned procedures. Sentences, phrases

and words were corrected in the whole document, language used was English.

NOREEN A. DELUNA
Language Editor
 34

APPENDIX J - Curriculum Vitae

RENIEL I. BRANIA
Address: Brgy. Tumbaga 1, Sariaya, Quezon
Contact No: 09273139442
Email address: [email protected]

PERSONAL DATA:

Nickname : Reniel
Age : 20 years old
Sex : Male
Birth date : September 25, 1998
Birthplace : Sariaya, Quezon
Citizenship : Filipino
Religion : Roman Catholic
Civil Status : Single
Father : Nelson I. Brania
Occupation : Farmer
Mother : Mercedita I. Brania
Occupation : Housekeeper

EDUCATIONAL ATTAINMENTS:

TERTIARY: Bachelor of Science in Business Administration

Major in Financial Management
College of Sciences, Technology and Communication Inc.
Sariaya, Quezon
2015-present

SECONDARY: Canda National High School

Sariaya, Quezon
S.Y 2011-2015
 35

PRIMARY: Tumbaga 1 Sariaya, Quezon

Sariaya, Quezon
S. Y 2005-2011

SEMINAR ATTENDED:
College of Sciences, Technology, and Communication, Inc.
“Leadership Training and Team Building Seminar”
CSTC, Sariaya Quezon
August 8, 2015

Council of Deans and Educators of Business REGION IV-A

“Building Leaders Through Virtual Enterprise and Mobility”
Quezon Convention Center
Lucena, City
September 22, 2017

College of Sciences, Technology, and Communication, Inc.

SCHOOL OF BUSINESS ADMINISTRATION
“The Millennial Managers: Marketing Toward Excellence”
CSTC Event Center
Sariaya, Quezon
October 21, 2017

CODEB IV-A 12th Business Student Summit

“Millennial Mindset: Work Styles and Aspirations”
Alonte Sports Arena
Binan City, Laguna
September 28, 2018

Business Permits and Licensing Office in cooperation with DTI Negosyo

Center- Sariaya
“How to Start a Business and What is BMBE Seminar”
Sariaya Sport Complex
Sariaya, Quezon
October 21, 2018

Bangko Sentral ng Pilipinas (Lucena Branch)

“Financial Empowerment Seminar”
BSP Lucena Branch
Quezon Avenue, Lucena City
December 14, 2018
 36

CHARACTER REFERENCES:

Ms. Nona Bhel R. Sevilla, MBA

College of Sciences, Technology and Communications, Inc.
Acting Dean-SBA
Lucena City
0999-559-5728

Mr. Mark Anthony C. Delgado, CPA

College of Sciences, Technology and Communications, Inc.
Faculty
Candelaria, Quezon
0912-719-6337

Mr. Mark Gil Manalo

College of Sciences, Technology and Communications, Inc.
Administrative Staff
Sariaya, Quezon
0929-327-8940

“I hereby certify that the above information is true and correct”

 37

APPENDICES

BANKING INSTITUTION
(LANDBANK OF THE
PHILIPPINES LUCBAN
BRANCH)
 38

APPENDIX A – Pictures
 39

APPENDIX B –Evaluation Form

40
 41

APPENDIX C – Certificate of Completion

 42

APPENDIX D – School Waiver

 43

APPENDIX E – Letter of Endorsement

 44

APPENDIX F – Liability Waiver

45
 46

APPENDIX G – Parent Waiver

 47

APPENDIX H – Daily Time Record

48
 49

APPENDIX I – Language Editor’s Certificate

May 2019

This is to certify that the trainee, Reniel I.Brania, passed her narrative report for content

and grammar checking by following the proper aligned procedures. Sentences, phrases

and words were corrected in the whole document, language used was English.

NOREEN A. DELUNA
Language Editor
 50

Appendix J – Curriculum Vitae

RENIEL I. BRANIA
Address: Brgy. Tumbaga 1, Sariaya, Quezon
Contact No: 09273139442
Email address: [email protected]

PERSONAL DATA:

Nickname : Reniel
Age : 20 years old
Sex : Male
Birth date : September 25, 1998
Birthplace : Sariaya, Quezon
Citizenship : Filipino
Religion : Roman Catholic
Civil Status : Single
Father : Nelson I. Brania
Occupation : Farmer
Mother : Mercedita I. Brania
Occupation : Housekeeper

EDUCATIONAL ATTAINMENTS:

TERTIARY: Bachelor of Science in Business Administration

Major in Financial Management
College of Sciences, Technology and Communication Inc.
Sariaya, Quezon
2015-present

SECONDARY: Canda National High School

Sariaya, Quezon
 51

S.Y 2011-2015

PRIMARY: Tumbaga 1 Sariaya, Quezon

Sariaya, Quezon
S. Y 2005-2011

SEMINAR ATTENDED:
College of Sciences, Technology, and Communication, Inc.
“Leadership Training and Team Building Seminar”
CSTC, Sariaya Quezon
August 8, 2015

Council of Deans and Educators of Business REGION IV-A

“Building Leaders Through Virtual Enterprise and Mobility”
Quezon Convention Center
Lucena, City
September 22, 2017

College of Sciences, Technology, and Communication, Inc.

SCHOOL OF BUSINESS ADMINISTRATION
“The Millennial Managers: Marketing Toward Excellence”
CSTC Event Center
Sariaya, Quezon
October 21, 2017

CODEB IV-A 12th Business Student Summit

“Millennial Mindset: Work Styles and Aspirations”
Alonte Sports Arena
Binan City, Laguna
September 28, 2018

Business Permits and Licensing Office in cooperation with DTI Negosyo

Center- Sariaya
“How to Start a Business and What is BMBE Seminar”
Sariaya Sport Complex
Sariaya, Quezon
October 21, 2018

Bangko Sentral ng Pilipinas (Lucena Branch)

“Financial Empowerment Seminar”
BSP Lucena Branch
Quezon Avenue, Lucena City
December 14, 2018
 52

CHARACTER REFERENCES:

Ms. Nona Bhel R. Sevilla, MBA

College of Sciences, Technology and Communications, Inc.
Acting Dean-SBA
Lucena City
0999-559-5728

Mr. Mark Anthony C. Delgado, CPA

College of Sciences, Technology and Communications, Inc.
Faculty
Candelaria, Quezon
0912-719-6337

Mr. Mark Gil Manalo

College of Sciences, Technology and Communications, Inc.
Administrative Staff
Sariaya, Quezon
0929-327-8940

“I hereby certify that the above information is true and correct”