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    GST Seva Kendra Project Detail

    Uploaded by

    Sathish Kumar
    This document provides details about outsourcing work for a project called the GST Seva Kendra campaign. The campaign aims to open GST help centers across India to provide affordable assistance to small businesses with GST compliance. A contact center partner is needed to help open these centers by making outbound calls to qualified leads and collecting documentation. Centers will provide services like GST registration, returns filing, and assistance from tax professionals. The process involves a 5-day online training, daily payment of INR 2,500 per enrolled center, and adherence to documentation and reporting requirements.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    GST Seva Kendra Project Detail

    Uploaded by

    Sathish Kumar
    174 views4 pages
    This document provides details about outsourcing work for a project called the GST Seva Kendra campaign. The campaign aims to open GST help centers across India to provide affordable assistance to small businesses with GST compliance. A contact center partner is needed to help open these centers by making outbound calls to qualified leads and collecting documentation. Centers will provide services like GST registration, returns filing, and assistance from tax professionals. The process involves a 5-day online training, daily payment of INR 2,500 per enrolled center, and adherence to documentation and reporting requirements.

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    Gst Seva Kendra Project Detail

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    This document provides details about outsourcing work for a project called the GST Seva Kendra campaign. The campaign aims to open GST help centers across India to provide affordable assistance to small businesses with GST compliance. A contact center partner is needed to help open these centers by making outbound calls to qualified leads and collecting documentation. Centers will provide services like GST registration, returns filing, and assistance from tax professionals. The process involves a 5-day online training, daily payment of INR 2,500 per enrolled center, and adherence to documentation and reporting requirements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    174 views4 pages

    GST Seva Kendra Project Detail

    Uploaded by

    Sathish Kumar
    This document provides details about outsourcing work for a project called the GST Seva Kendra campaign. The campaign aims to open GST help centers across India to provide affordable assistance to small businesses with GST compliance. A contact center partner is needed to help open these centers by making outbound calls to qualified leads and collecting documentation. Centers will provide services like GST registration, returns filing, and assistance from tax professionals. The process involves a 5-day online training, daily payment of INR 2,500 per enrolled center, and adherence to documentation and reporting requirements.

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    © All Rights Reserved
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    GST SEVA KENDRA

    C 25, GROUND FLOOR, SECTOR 58,


    NOIDA - 201309

    Dear,
    PROJECT OUTSOURCING DETAILS

    CAMPAIGN NAME : G.S.T Seva Kendra

    NUMBER OF SEATS REQUIRE: Minimum 5 or above

    COUNTRY : PAN India

    When can you go LIVE ? After agreements and documents signup, anytime.

    TRAINING : Provided Online for 5 days (Free of Cost)

    CLIENT ASSISTANCE: TRAINING/OPS/FEEDBACKS/QUALITY

    CALL PROCESS : OUTBOUND

    PAYMENT : DAILY

    WWW.GSTSEVAKENDRA.ORG
    GST SEVA KENDRA
    C 25, GROUND FLOOR, SECTOR 58,
    NOIDA - 201309

    INTRODUCTION ABOUT THE CAMPAIGN

    Since the Launch of GST, all the related queries of the Businesses are being shared with their
    respective/non respective CA or Tax Professionals which leads to high commercials and also higher
    resolution time since this is not the primary focus of the CA or Tax personnel, Therefore, a need of GST
    Seva Kendra with troubleshooting capabilities which communicates, records, tracks and resolves the GST
    queries of the businesses was essentially required. Small traders and business owners were finding it
    extremely hard to cope-up with the current GST regime. Hence finding a Solution for their problems the
    GST Seva Kendra are being opened in every nook and corner of India. The Aim of these small financial
    centers is to provide an affordable financial solution for every sector.

    Objective

    The Indian government’s effort to ease burden and harassment faced by small businessmen and traders
    over filing good and service tax(GST) returns is beginning to bear fruit with the expansion of GST Seva
    Kendra that are springing up across the country. These centers especially because of their low cost model,
    promise to reduce cost and burden of filing GST returns, could pave the way for making India’s biggest tax
    reform a success. The GST Seva Kendra will charge nominal fees for providing the services. Also, anybody
    who wants to setup a GST Seva Kendra needs to invest a small amount of INR 5000 +GST for 5 years license
    approved by GSTN and software, also in a necessary computer system and broadband. This also presents a
    good business opportunity with low investment. Some services provided by a GST Seva Kendra to end
    customers are GST Enrollment, GST Returns, All services related to a CA like taxation, company formation,
    Digital Signatures, PAN card etc.

    WWW.GSTSEVAKENDRA.ORG
    GST SEVA KENDRA
    C 25, GROUND FLOOR, SECTOR 58,
    NOIDA - 201309

    PROCESS DETAIL

    The scope of work is to get these GST SEVA Kendra opened by adhering to the rules and regulations and
    keeping in mind the eligibility criteria’s. Contact center partner will do outbound calling on their own
    validated qualified data base and documentation will be collected from interested customers to open
    their respective GST SEVA Kendra.

    Where we can open G.S.T SEVA Kendra - PAN India

    When you can start GST SEVA Kendra - Government's planning is to open 20,00,000 GST SEVA Kendra all
    over the India. So, as soon as a center completes with the documentations, they can start.

    Why G.S.T. SEVA Kendra - These centres, especially because of their low cost model, promise to reduce
    cost and burden of filing GST returns, could pave the way for making India’s biggest tax reform a success.

    Technical Specifications :

    a. Computers/Laptops - i3/i5 Processor , 4 GB RAM, 250 HDD b. PRI Line


    b. Headphones - USB Based
    c. Outbound Predictive Dialer to Dial India
    d. DOT License
    e. Data provided on chargeable basis included with GST
    f. Internet Lease Line Connections - 2 ( One can be used in case of Back Up)

    WWW.GSTSEVAKENDRA.ORG
    GST SEVA KENDRA
    C 25, GROUND FLOOR, SECTOR 58,
    NOIDA - 201309

    CONTRACTUAL AND FINANCIAL TERMS

    Process Coverage - PAN India


    Minimum seats to start with: 5 up to any
    Process Audit: Weekly/Monthly, considering all KPI’S into consideration
    Call Recordings: 100%Sales Calls
    Reporting: Daily, Weekly, Monthly and Quarterly (Reporting format will be shared)
    Calling Data: To be sourced by the call center OR we charge the qualified digital media data sourcing
    from us,(INR 16 to 25) wherein we will provide qualified leads, payable upfront to GST SEVA KENDRA's
    HEAD OFFICE. Has to be purchased weekly paying in advance.
    Payout: INR 2500 per sale.
    Invoicing: End of every day and will be cleared within 1 day of the Invoice raised date.
    Training: Will only start when minimum 5 people plus support staff will be ready on floor.
    Ensure all KYC documents are collected from the customer
    All reports shared on the agreed timelines
    Payment collection method strictly to be adhered (Net Banking, Mobile Banking, Cheque), Strictly no
    cash should be entertained
    100% timely follow-ups and closures
    Process will be terminated immediately if contact center is found dealing in cash.

    WWW.GSTSEVAKENDRA.ORG

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