Basic Digital Skills Framework FINAL

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UK

Go ON UK – Basic Digital Skills framework


Managing information Communicating Transacting Problem-solving Creating

Find, manage and Communicate, interact, Purchase and sell goods Increase independence Create basic digital content
store digital information collaborate, share and and services, organise your and confidence by solving in order to engage with
Description and content connect with others finances and use digital problems and finding digital communities
government services solutions using digital tools and organisations


Assess the accuracy of Understand how to manage Use secure websites Use accurate sources of Be aware of copyright law;
sources of information; your identities; protect for financial transactions; support; avoid malicious protect your personal
use security tools when yourself from scams; use protect your personal websites, scams and data; respect the privacy
browsing; regularly update the right security settings data; respect the privacy pop-up windows of others
Safety and run virus-checking (including parental controls); of others
software; manage protect your customer data
parental controls

• Use a search engine to • Keep in touch using email, • Understand and use • Teach yourself simple tasks • Create a social media post
 find the information
you need
instant messaging, video
calls and social media
marketplaces to buy
and sell
using tutorials
• Use feedback from other
• Create a text document
such as a CV
• Search for deals on • Post on forums to connect • Order your shopping internet users to solve • Create and share a
Actions comparison websites with communities • Book your travel common problems photo album
for individuals • Bookmark useful websites • Communicate with • Manage your bank account • Access support services • Create and share
and services organisations about their • Set up and manage a feedback about
• Store data on a device products and services Universal Credit account products and services
or in the cloud

• Store digital information • Maintain customer and • Maximise your selling • Save on business travel • Create an informational
 on suppliers and customers
• Search for new suppliers
client relationships
• Use social media to
potential through
a website
and be more efficient by
using video conferencing
or e-commerce website
• Create content (pictures,
to find the best deals promote your business • Save time by applying • Quickly understand which logos, text) to promote
Actions • Understand who and connect with for government business products and services your organisation and
for organisations uses your website new customers permits and licences work based on reach customers
• Discover potential growth • Improve your customer • Manage invoices online feedback • Use social media and
opportunities for service by providing and accounts • Interpret simple create communities to
your business accessible product • Receive payments analytics to improve engage with customers
information and or donations website performance • Create resources to
answers to frequently • Protect yourself from • Get solutions to problems improve employee
asked questions fraud or scams from safe, accurate sources skill levels

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