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Digital Experience Director - EL 2: $127,787 To $144,837 Plus 15.4% Super

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The document describes a job opening for a Digital Experience Director at the Australian Taxation Office (ATO). The role would involve managing multi-disciplinary teams to design and deliver innovative digital solutions to improve client and staff experience. Key responsibilities would include measuring user experience, validating concepts, and providing design guidance. The ideal candidate would have leadership experience designing digital solutions, expertise in customer-centered design principles, and stakeholder management skills.

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Digital Experience Director - EL 2: $127,787 To $144,837 Plus 15.4% Super

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53 views4 pages
The document describes a job opening for a Digital Experience Director at the Australian Taxation Office (ATO). The role would involve managing multi-disciplinary teams to design and deliver innovative digital solutions to improve client and staff experience. Key responsibilities would include measuring user experience, validating concepts, and providing design guidance. The ideal candidate would have leadership experience designing digital solutions, expertise in customer-centered design principles, and stakeholder management skills.

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IT Digital APS role with ATO

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The document describes a job opening for a Digital Experience Director at the Australian Taxation Office (ATO). The role would involve managing multi-disciplinary teams to design and deliver innovative digital solutions to improve client and staff experience. Key responsibilities would include measuring user experience, validating concepts, and providing design guidance. The ideal candidate would have leadership experience designing digital solutions, expertise in customer-centered design principles, and stakeholder management skills.

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Download as PDF, TXT or read online from Scribd
Download as pdf or txt
53 views4 pages

Digital Experience Director - EL 2: $127,787 To $144,837 Plus 15.4% Super

Uploaded by

V
The document describes a job opening for a Digital Experience Director at the Australian Taxation Office (ATO). The role would involve managing multi-disciplinary teams to design and deliver innovative digital solutions to improve client and staff experience. Key responsibilities would include measuring user experience, validating concepts, and providing design guidance. The ideal candidate would have leadership experience designing digital solutions, expertise in customer-centered design principles, and stakeholder management skills.

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Digital Experience Director – EL 2

$127,787 to $144,837 plus 15.4% super


EXT_ATOC_337_19

The role
We are seeking a motivated and experienced Digital Experience Director to join our Digital
Experience branch.
As a Digital Experience Director in our ATO Corporate business area, you’ll manage multi-
disciplinary teams of researchers, designers, CX specialists, services designers and
developers. You will work directly with business and users to design and deliver innovative
solutions to improve client and staff experience.
Your day-to-day activities will involve:
 measuring the user experience
 offering end-to-end design and delivery guidance
 validating concepts in early stages of development
 working to inform user-centred design processes
 providing a testing platform to engage real world users
 providing comprehensive design assurance
 giving data driven recommendations for improvements.

Our ideal candidate


> is an influential, resilient leader with extensive leadership experience in designing and
creating solutions in a challenging environment
> has experience as a product manager who has knowledge of customer-centred design
principles and methodologies, including government (eg. DSS) and international standards
(eg. WCAG 2.1)
> has significant stakeholder management experience, providing persuasive advice to resolve
conflicting viewpoints
> initiates and leads innovation and continuous improvement using an Agile way of thinking
> leads by example and embodies our ATO cultural traits
> has relevant tertiary qualifications or equivalent knowledge and experience.

These roles may be offered on an ongoing or non-ongoing basis in Brisbane CBD or


Canberra. A merit pool may be created and be used to fill similar vacancies.
The Australian community requires the highest integrity of ATO staff. You must agree to pre-
engagement integrity checks to work for the ATO. This role requires a baseline security
clearance. The ATO may conduct further integrity checks during the course of your
employment.
You must be an Australian citizen to work with the ATO.

UNCLASSIFIED EXTERNAL 2
EXT_ATOC_337_19

About the area


Digital Experience is a collaborative and agile team, where we combine creativity and
technology to solve complex business challenges. We are made up of teams that specialise in
digital communications, video production, events management, customer experience (CX)
design, creative design, content development and website management.
Our focus is to work with business and users to identify their needs and provide them with
strategic advice and end-to-end solutions. We design tailored, innovative, first-class
communication products and services for all audiences across a number of channels, including
ato.gov.au, ATO beta, corporate templates, the ATO Publications Ordering Service, and
webinars.
Digital Experience is part of the ATO enabling services. Our group plays a vital role in
delivering the ATO’s objectives, providing valued and trusted corporate and enabling services
for the ATO. We drive the cultural shifts required to bring our 2024 aspirations to life.

UNCLASSIFIED EXTERNAL 3
EXT_ATOC_337_19

Our work
At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse
and challenging. Work that makes a real difference to the lives of Australians and that
contributes to their economic and social wellbeing – work that might take you
somewhere unexpected.
Deliver a client experience that defies expectations. Design solutions that turn problems
upside down. Build cutting‑edge systems that engage, and make it easier to do the right
thing than it is to do the wrong. Shape the way legislation is interpreted and applied, and
influence new policy. Test yourself against the best minds in your field, not just here but
on a global stage. Become a leader and drive innovation across everything we do.
Our people
Our people have vision. We’re building a leading tax and superannuation administration
known for contemporary service, expertise and integrity. We are committed, innovative,
and our achievements are celebrated. We are diverse too, as diverse as the work we
do. We’re empowered; we collaborate across boundaries and engage with our clients
and partners to deliver real outcomes.
Our culture
We celebrate and champion diversity to reflect the community we serve. We have a
vibrant, client-focused culture that will position us to thrive in a rapidly changing world.
Watch a series of videos to understand how our cultural traits support us to deliver the
right outcomes fo the community.
Our offer
We offer the opportunity to work – for a competitive salary – as part of an award‑winning
and highly professional organisation. Our contemporary workspaces provide the tools
and technology for you to deliver your best work. Our continuous investment in your
professional growth and development ensures you’ll never stop learning. We offer
flexibility to provide work/life balance for you, generous leave (with the ability to
purchase more), 15.4% superannuation, a national presence and an opportunity‑rich
environment where you can take charge of your career and go somewhere unexpected.
More information about our offer is available in the ATO enterprise agreement 2017.
Find out more about what we do by visiting who we are.

How to apply
Apply now by submitting your tailored resume along with a statement outlining your skills,
knowledge and experience against the role description and our ideal candidate information
above.
> Preview the application form for more information.
> You should include specific examples that demonstrate your ability to perform in this role.
> Submit your application via our online recruitment system by: 11:00pm AEST Sunday 9
June 2019. If you have questions regarding this role, email the contact officer Janine Clark
or phone (02) 6216 6362.
> RecruitAbility applies to this role.

UNCLASSIFIED EXTERNAL 4

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