Indian Railway Maintenance Manual (Works)

GOVERNMENT OF INDIA
INDIAN RAILWAY
MAINTENANCE MANUAL
(WORKS)
JANUARY
JANUARY- 2016
PREFACE
Indian Railway is maintaining a very large building stock comprising of residential, office
and service Buildings. With the creation of the new assets, the building stock is being
added regularly. The gigantic task of maintaining these assets is being discharged by
Engineering Department of Indian Railways to the satisfaction of end users through its
wide and established system.
The task of maintaining these assets is becoming more challenging due to regular
creation of additional assets, growing age of buildings and shortage of staff. The system
of outsourcing of maintenance in select areas has already been started. The
outsourcing of maintenance is being done by awarding the work of Civil and Horticulture
maintenance.
For improving lodging & monitoring Complaints, web/mobile based complaint

management system is being implemented by some of the zonal railways/ production
units. This has made maintenance services more efficient and saved the users from the
hassles of registering complaints in person at Maintenance offices.
This maintenance manual has been framed to incorporate changes in the trends of
maintenance system and requirement of the users so as to fulfill the maintenance
requirements to ensure smooth and satisfactory functioning of the maintenance.
INDEX
S.No. CHAPTER PAGE NO.

1 CLASSIFICATIONS
1.0 Introduction 1
2.0 Maintenance Services 1
3.0 Classification of Maintenance/Repairs 2
2 INSPECTION AND MAINTENANCE - RECORDS
1. Inspection and Records of maintenance:- 4
2. Building Inspection Register 4
3. Monitoring of Maintenance and Improvement 5
3.1 Complaint register 5
4. Colony Improvement Group 6
5. Cash Imprest to Supervisors 8
6. Additions and Alterations to Staff Quarters 8
7. Standard Measurement Registers for Buildings 9
8. Erection of Steel Work and Roof Trusses 9
9. Maintenance of Roads 9
10.0 Cleanliness in the Colonies 10
11.0 Modalities of maintenance 11
12.0 Safety of Buildings 11
13.0 Services to be attended by local bodies and Railway 11
14.0 Co-ordination with Officials of other Departments 12
3 DUTIES OF ENGINEERING OFFICIALS
1.0 Duties of assistant divisional engineer in maintenance practises 13
2.0 Duties of SSE/JE (Works) (In overall charge) (hereafter called 14
Senior Section Engineer(Works) i.e. SSE(Works))
3.0 Duties of Senior Section Engineer/JE (Works) (not in Overall 17
charge) (hereafter called Junior Engineer (Works) i.e. JE
(Works))
4 WATER TREATMENT
1.0 Quality of Water 20
2.0 Water Samples for Analysis 20
3.0 Method of Treatment 21
4.0 Disinfection of Water 22
5.0 Residual Chlorine 22
6.0 High Level Storage 22
7.0 Sanitary Protection of water Supply Installations 27
8.0 Sanitary Inspection 28
5 DRAINAGE, SEWERAGE AND SANITATION
1.0 General 30
2.0 Sewer Lines 30
3.0 Open Sullage Drains 30
4.0 Storm Water Drains 30
5.0 Sewage Disposal 31
6.0 House connections 31
70 Sanitation and Conservancy Arrangements 31
8.0 Maintenance of Sewerage System 32
9.0 Periodical Cleaning of Drainage 33
10.0 Covered Storm water Drains 33
11.0 Subsoil Drains 34
12.0 Responsibilities of the Assistant Divisional Engineer and Staff 34
6 GARDENS & PLANTATIONS, DISPOSAL OF GRASS AND
OTHER NATURAL PRODUCTS
1. Gardens and plantations 35
2. Gardens in officers' bungalows and senior supervisors' quarters 37
3. Felling of trees 38
4. Training of staff 40
7 COMPLAINT CENTRES
1. Online Maintenance Service (Railway Web Based Service 41
Centres)
1.1 Residents' Module 41
1.2 Complaint Centre Module 42
1.3 24x7 Complaint Centre 42
1.4 Requirements of Online Complaint Management Module 42
2. Disposal of Dismantled Material 46
8 GENERAL INSTRUCTIONS REGARDING COLONY,
BUILDINGS AND STRUCTURES
1.0 Plinth Area for Various Types of Quarters 47
2.0 Basic amenities in Staff Quarters 47
3.0 Scale of Amenities 47
4.0 Use of New Materials 47
5.0 Provision of Chicks and Venetian Blinds 47
6.0 Block Numbering of Buildings and Structures 48
7.0 Building Registers 48
8.0 Transfer of building 48
9.0 Responsibility of Staff Occupying Quarters 49
10.0 Vacant Railway Buildings 50
11.0 Taking over of building after completion 50
12.0 Construction and Dismantling of Building/Structures 50
9 ANNUAL ACTION PLAN AND RATE CONTRACT SYSTEM
1.0 Annual Building Survey and Program for Repairs 52
2.0 Annual Action Plan 52
3.0 Annual Rate Contract System 53
10 ENCROACHMENTS
1.0 Verification of Land Boundaries and Encroachments 54
2.0 Prevention and Removal of Encroachments 57
3.0 Division of Responsibility 61
4.0 A -Action to be taken while handing/taking over of charge by 62
Supervisors
B-Liability for D&AR action
5.0 Railway Land In Important Metropolitan & Commercial Cities 63
6.0 Maintenance of Rights of Way 63
7.0 Religious Structures 63
11 PASSENGER AMENITIES, STATIONS AND YARDS
1.0 General 65
2.0 Categorization of Stations 65
3.0 Minimum Essential Amenities (MEA) 65
4.0 Recommended Amenities 66
5.0 Desirable Amentities 66
6.0 Allocation of Expenditure 66
7.0 Maintenance of Passenger Amentities 66
8.0 Review & Updating of the passenger Amenities database in 67
Division
9.0 Booking Offices 67
10.0 Waiting Halls 67
11.0 Platforms 67
12.0 Shady Trees on platforms 69
13.0 Lighting 69
14.0 Drinking Water Supply 69
15.0 Latrines, Urinals and Dustbins 69
16.0 Platform Covers 70
17.0 Foot-Over-Bridges or Sub-ways 71
18.0 Waiting Rooms 71
19.0 Signages 72
20.0 Stalls and Trolleys 72
21.0 Facilities for Physically Handicapped 72
22.0 Station Name Boards 74
23.0 Time Table Boards and Fare Lists 75
24.0 Design of Station Complexes & Preparation of Master Plan 75
25.0 Approach Roads and Circulating Area 76
ANNEXURES
1.1a Schedule of finishing items 78
1.1b Maintenance Norms of Sanitation items 80
1.2 Register of Special Repairs 81
2.1 Schedule of inspection of Sr.ADEN/ADEN, SSE (works) and 82
JE (works)
2.2 Quarter/Building Inspection Register 84
2.3 Complaint Register 88
2.4 Register of Standard Measurements of Buildings. 89
2.5 Road Inspection Register 90
4.1 Standards of Quality of Drinking Water Physical and Chemical 91
Standards
4.2 1. Sanitary Inspection Form for Piped Water 93
2. Sanitary Inspection Form for Piped Water with Service
Reservoir
3. Sanitary Inspection Form for Piped Water Supply with
service reservoir and mechanized pumping
4. Sanitary Inspection Form for Deep borehole with
Mechanized Pumping
5. Sanitary Inspection Form for Borehole with Hand pump
6. Sanitary Inspection Form for Protected Spring
7. Sanitary Inspection Form for the source of Dugwell
(Ringwell)
6.1 Inspection of Buildings/ Gardens 100
8.1 Scale of Plinth Area (As per Railway Board letter no. 102
2013/LMB/10/15 dated 11/12/2013)
8.2 Scale of Amenities for Service buildings / Hospital and 103
Dispensaries
8.3 Scale of Amenities 105
8.4 Proforma for Details of Occupancy 118
8.5 Check list while taking over building/quarter after Construction 119
10.1a & b Proforma for 'Land Boundary Verification Register' 121
10.2 Encroachment Inspection Register 122
12.1 List of Books of Reference 123
CHAPTER 1
CLASSIFICATIONS
1.0 Introduction
Building Maintenance is work undertaken to keep, restore or improve every facility
i.e. every part of a structure or building, its services including Horticulture operations
to a currently acceptable standard and to sustain the utility and value of the facility.
The objective of maintenance is: -

(i) To preserve building and services, in good operating and habitable condition.
(ii) To ensure safety of the occupants or the public at large.
(iii) To improve the facilities depending upon the development in the building
engineering.
In spite of recent improvements in building technology all buildings deteriorate from

the time they are completed. The rate of deterioration depends upon a number of
factors and not all the factors are under the control of the occupants.
Maintenance aims at effective and economic means of keeping the building and
services fully utilizable. It involves numerous skills as influenced by occupancy and
the performance level expected of a building. Programming of works to be carried
out to keep the building in a good condition calls for high skills. Feedback from
maintenance should also be a continuous process to improve upon the design and
construction stages. In this Manual wherever the maintenance of building is referred,
it will include the associated services also. These include primarily operations
undertaken for maintaining proper condition of buildings, its services and works in
ordinary use. The use for which buildings are designed is a prime factor in
determining the requisite standard of care.
2.0 Maintenance Services

Practices being followed at present on Indian Railways are:
2.1 Conventional Method of Maintenance: In this method, muster of skilled and

unskilled labour is maintained in the office of SSE/JE (in-charge). Every morning
work is distributed among the staff based on complaints received and demands from
occupants’ side.
This system is less efficient, less productive and quality of each petty job cannot be
ensured.
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Indian Railway Maintenance Manual
2.2 Directed Building Maintenance: In this method, the inspection of quarters & other
assets in colony are done at various levels and the repairs required are assessed.
Accordingly, the requirement of man and material are assessed and priority fixed.
These details are maintained by the supervisors in a register. The work shall then be
identified for a particular day in all quarters of a location/block etc. depending upon
the manpower and material available. The works are then carried out to bring
maximum possible satisfaction to the occupants under the direct supervision of an
Engineer.
3.0 Classification of Maintenance/Repairs
The maintenance/repair works shall be classified in under mentioned categories:
• Day to day maintenance/repair

• Periodical maintenance/repair
• Special maintenance/repair
3.1 Day to Day Maintenance/Repairs
Day to day maintenance/repair shall be carried out by Railway in all the

buildings/quarters under its Jurisdiction. The works which are to be attended on day to
day basis such as removing blockage of drainage pipes, manholes, restoration of water
supply, watering of plants, lawn mowing, hedge cutting, sweeping of leaf falls etc. are
attended under day to day service facilities. The purpose of this facility is to ensure
satisfactory continuous functioning of various services in the buildings.
3.2 Periodical maintenance/repair
The works of periodical nature like white washing, colour washing, distempering,
painting, road repairs etc. are called Periodical Repair works and these are generally
undertaken through system of contracts.
The periodicity of maintenance/repair for a building and structures shall be as per
Annexure 1.1a and Annexure 1.1b.
3.3 Special Repairs
As the building ages, there is deterioration in various parts of the building and services
and major repairs and replacement of elements become inevitable. It is necessary to
prevent the structure from further deterioration and undue wear & tear as well as to
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restore its functionality. The following types of works in general shall be undertaken
under special repairs: -
i) Provision of water proofing treatment on the roof.

ii) Through repairs of roads and pavements.
iii) Replacement of flooring, skirting, dado and plaster.
iv) Replacement of doors, window frames and shutters.
v) Replacement of water supply and sanitary installation.
The periodicity of Special Repairs / replacement for a building and structures shall be as
per Annexure 1.2.
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CHAPTER 2
INSPECTION AND MAINTENANCE - RECORDS
1. Inspection and Records of maintenance:-
1.1 Regular inspection of buildings helps in identification of repair required and

prioritizing them in consistent with available resources. Inspection shall be carried
out periodically with a view to keep the cost of repairs to the minimum and to
attend the essential repairs at the appropriate time.
1.2 All assets such as buildings, water supply installations, sewerage installations,
drainage arrangements etc. shall be systematically inspected by the SSE/JE
(Works) and ADEN as per schedule of inspection given in Annexure 2.1.
2. Building Inspection Register:-
The inspection of buildings and quarters shall be recorded in the Inspection

Register as per proforma given in Annexure-2.2. One page will be allotted for each
building. The inspection shall be carried out in such a way that the inspection
schedule is spread out throughout the year.
2.1 In case there are doubts about structural soundness of a building, the same should
be brought to the notice of higher authorities on a priority basis so as to take prompt
and timely remedial action. In fact, safety of the building shall be given a primary
place and for this purpose, structural soundness is the most important requirement
of the building.
2.2 The insides of staff quarters should be inspected in the presence of or with prior
consent of the occupants.
2.3 During monsoon period, exterior repairs or renovation works shall not be carried out
except pointing and works considered urgent.
2.4 Requisition for repairs and renovation works should specify the dates of previous
works and without this, new work orders should not be issued.
2.5 Planning of repairs should be based on the inspections carried out as mentioned
above and should be completed well in time.
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3 Monitoring of Maintenance and improvement:-
3.1 Complaint Register:

Complaint Register is an important document required to be maintained at in-charge
supervisor’s office. All complaints received at SSE/JE (Works)’s office shall be
entered in the Complaint Register. Based on the complaint, the staff actually
deputed to attend a complaint shall be provided a “Task book” by his supervisor. The
“Task book” will mention the quarter no. and the complaint itself. Based on the
entries in “Task book”, summary information regarding redressal / closure of
complaint should be entered into the Complaint Register from supervisor or staff
deputed for this purpose by the SSE/JE (Works). The Complaint Register is required
to be closely watched to ensure that the problems reported are attended as
expeditiously as possible.
A typical format of the Complaint Register is given in Annexure 2.3.
3.1.1 The frequency of scrutinizing the Complaint Register shall be as under:-
Sr. Official frequency of scrutinizing the Complaint Register

No.
1. SSE/JE Daily for stations where he is headquartered and for other
(Works) stations once in a month.
2. ADEN Fortnightly for stations where he is headquartered and for
other stations once in two months.
3. Sr. DEN / DEN # At discretion
# Where both Sr.DEN/DEN, responsible for maintenance of colonies are posted,

then Complaint Register should be scrutinized by them separately by rotation.
3.1.2 SSE/JE (Works) shall invariably scrutinize the Complaint Register and then decide
the nature of complaints. The complaints of urgent nature i.e. water
supply/sanitary problem, leaky roof/walls, outside doors/windows and repairs
required for ensuring the structural integrity of the quarters should be attended
immediately.
3.1.3 SSE/JE (Works) & ADEN/DEN/Sr.DEN shall record complaints suo-moto as soon
as any defect/ repair work comes to their knowledge during inspections.
3.1.4 A computerized Complaint Management system preferably be installed with

feedback system.
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4 Colony Improvement Group:-
4.1. Colony Inspection Groups (CIG) shall be formed at different levels as under:
a) Colonies located at Zonal/Divisional HQ with number of quarters more than 200

and any other identified colony located at zonal/divisional HQ with the approval of
PCE.
b) Colonies located at stations where ADEN is headquartered.
c) Colonies located at road side locations.
4.2. The composition of various CIGs shall be as under:
4.2.1 Colonies located at Zonal/ Divisional HQ having more than 200 quarters or any
other important identified colony (with approval of PCE)
(i) Sr. DEN/DEN

(ii) Sr. DPO/DPO
(iii) Sr. DFM/DFM
(iv) Sr. DMO/DMO
(v) Sr. DEE/DEE
(vi) Sr. DSTE/DSTE
(vii) Sr.DSC/DSC
(viii) Representative of Recognized Unions nominated for this purpose in staff colonies
OR
Resident officers (2 Nos.) to be nominated by GM for officers colonies.
4.2.2 Colonies located at stations where ADEN is headquartered
(i) ADEN
(ii) DPO/APO
(iii) AFA
(iv) AEE
(v) ASTE
(vi) ADMO
(vii) ASC; IPF where ASC is not posted
(viii) Representative of Recognized Unions
4.2.3 Road side stations where smaller colonies are available:-

(i) SS/SM
(ii) SSE/Works
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(iii) Health Inspector
(iv) SSE (Electrical/G)
(v) IPF
The coordinator in road side stations shall be SSE/Works where headquartered

OR SS/SM where SSE/Works is not headquartered.
The representative of the Unions will be residents of that colony and their
nomination will be done in consultation with the concerned station branch of the
union.
4.3 Periodicity of Inspection:
This CIG shall inspect and hold meeting once in every three months by giving 7
days notice to the members. Other colony residents may also be co-opted to
attend these meetings.
4.4. Responsibilities of CIG:
Following items will fall under the purview of the colony inspection group:
(i) Upkeep of colony including cleanliness of quarters, their maintenance , roads,

drains, water supply, sanitation, boundary wall, street lighting, etc; priority being
accorded in the following order :
• Repairs to ensure structural integrity of building

• Repair to leaky roof
• Repair to outside doors & windows
• Maintenance of proper water supply
• Proper Sanitation and drainage arrangements
• Repair to floorings.
• Maintenance of colony roads, pathways & road berms.
• Fencing & others
• Proper illumination of colony.
(ii) Improvement to substandard quarters.

(iii) To arrange disposal of waste from colony.
(iv) Prevention of encroachments by outsiders as well as by Railway men.
(v) Prevention/action for eviction of encroachment with the assistance of RPF staff.
(vi) Prevention of cattle nuisance in the colony.
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(vii) Subletting of quarters.
(viii) Security of the Colony.
(ix) Ensure video-graphy particularly for encroachments.
(x) Shall recommend the staff welfare works/ Maintenance works in planned manner
duly prioritizing them based upon availability of resources.
The committees shall issue minutes. These minutes, particularly action for removal
of encroachments, should be pursued & ensured by DRM.
5. Cash Imprest to Supervisors:-
SSE/JE (Works) in-charge shall be provided with adequate cash imprest for petty
repairs including hiring of minor equipments, plants and services of skilled artisans
etc. required for maintenance.
The minimum amount of imprest with SSE (Works) shall be Rs.10000/- wherever
not yet provided. This shall be reviewed annually on the basis of expenditure & time
of recoupment and enhanced accordingly.
6. Additions and Alterations to Staff Quarters:-
6.1. Additions and alterations to staff quarters only of temporary nature as mentioned in
the following para may be permitted to be done by the occupant under para 1976 of
the Indian Railways Code for Engg. Deptt. (1993 Edition) with the prior approval
Sr.DEN/Dy.CE (custodian of the assets) who shall examine the same from the point
of view of availability of space and inconvenience to other occupants etc. However,
the Railways reserve the right to dismantle the same if the space is required by
administration. Railway shall carry out such works on actual cost basis without any
departmental charges etc. as the measure is for staff welfare.
6.2. Following items of works can be executed by Railway at 100% cost of the
occupant:
(i) Provision of temporary shed for car/scooter/pets

(ii) Fencing around the individual quarter.
(iii) Paving/flooring around quarter with suitable material.
(iv) Provision of additional cup-board in the quarter.
(v) Changing of Indian W.C. to European W.C. & vice-versa if beyond eligibility.
The above two items can also be done by the occupant.
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6.3. Additions and alterations of a permanent nature shall not be carried out without
competent sanction. When an existing building is to be enlarged or extended, the
external architectural features of the old structures should be adhered to as far as
possible.
7. Standard Measurement Registers for Buildings:-
7.1 Standard Measurement Registers in the format given in the Annexure 2.4 shall be
maintained in the offices of the Divisional Engineer, Assistant Divisional Engineer
and the Senior Section Engineer (Works).
7.2 The entries made in the registers should be correctly amended when alterations or
additions to structures are carried out or when new structures are built.
7.3 The block Nos. entered in the Standard Measurement Registers should correctly
tally with the corresponding entries in the building registers.
7.4 The measurement books from which the entries are carried into the Standard
Measurement Registers should be securely preserved in the Divisional Engineer's
Office.
7.5 Standard Measurement Registers may be utilized for estimating of quantities for
periodical white-washing or colour washing and painting as and when required.
Particulars of repair works should be carefully scrutinized by the Assistant
Divisional Engineer before applying for sanction.
7.6 Date of white washing and painting done block-wise should be indicated on the
building.
8. Erection of Steel Work and Roof Trusses:-
The assembly and erection of steel work for structures and roof trusses shall be
carried out in accordance with approved plans and "methods of erection" as drawn
up by the Engineer-in-charge and shall comply with the Indian Railway Standard
Specification for "Steel structures (other than girder bridges)".
9. Maintenance of Roads:-
9.1. The inspections of roads in Railway premises shall be carried out by engineering
officials as per Schedule of Inspection given in Annexure 2.1. A separate register
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for inspection of road shall be maintained by each SSE/JE in-charges as per
proforma given in Annexure 2.5. Road Lay out plan indicating class, type, width
etc. of the road shall be prepared. ADEN shall ensure that all additions/alterations
be incorporated in road layout plan and submit to Divisional Office every year in
month of April.
9.2. Maintenance of roads needs careful planning. Though repairs like filling up of pot
holes, resurfacing at broken patches, shall continue to be done as per the condition
of the road at site. The tendency to carry out a routine resurfacing just to improve
the outward look of the road should be avoided when it is noted that such
resurfacing has, in the past, not been durable. Such a situation may be indicative of
an inherent weakness in the design of road structure vis-à-vis the vehicular loads
plying over it, or it could be due to poor drainage or a weak sub-grade. Therefore,
when it is seen that the road resurfacing in general is not standing well, the
adequacy of the road structure design vis-à-vis loading and other aspects like
drainage, sub-grade strength, etc. need to be carefully analyzed and repairs shall
be planned accordingly.
10.0 Cleanliness in the Colonies:-

Cleanliness will be maintained in the colonies. It will be ensured, in all kinds of
maintenance that after day's work, malba is collected from the work place and
deposited at suitable identified spots, where residents/users do not throw garbage
on it. Suitable provision will be made for disposal of malba on continuous basis, so
that the same is not allowed to accumulate / pile up and create unhygienic and
unsightly conditions.
Any leakage from the water supply line, sewers or unfiltered water supply line
noticed in the colonies will be repaired immediately. Water will not be allowed to
stagnate on the roofs, courtyards, roadside to act as breeding place for mosquitoes.
All precautions should be taken to keep the colonies neat and clean. In case
unhygienic health hazardous conditions are noticed in the portion of areas/service
maintained by local bodies, the same will be reported to them and pursued for
action. Over head tanks will be provided with lockable covers and Mosquito proof
couplings. The occupants will be advised against storage of water in coolers not in
use and apply Mosquito repellents in the Cooler's pads etc. to check spread of
Malaria.
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11.0 Modalities of Maintenance:-
The maintenance works are undertaken through one of the following-
(i) Directly employed labour

(ii) Through contracts.
Whether the work should be carried out through contractual labour or own workforce
is decided based on type of work, amount of work & expediency or urgency.
12.0 Safety of Buildings:-

(i) All Buildings/structures borne on the Register of Buildings are required to be
inspected once a year by the Assistant Divisional Engineer in-charge to ensure that
the building/structure is not unsafe for use. In case of electrical and other
installations, the Assistant Engineer (Electrical) should inspect the same and record
a certificate to that effect. The Junior Engineers/Senior Section Engineer is also
required to inspect such structures/installations twice a year and record certificates
to that effect.
(ii) In case of any deficiency found in the structure/installation necessary report

should be made to higher authorities and immediate steps taken to get the same
inspected by the Divisional Engineer and further action taken to remedy the defects.
The Divisional officers will also inspect important buildings /Gardens once a year. He
shall bring to the notice of his Sr. Divisional Engineer, cases where he has reasons
to doubt the structural soundness of any building/structure/installations and the latter
will take such action, as he considers necessary.
(iii) Electrical and Horticulture wings should be informed so that its maintenance is
stopped immediately.
(iv) Action for survey report and demolition of such buildings should be taken as per
provisions of Indian Railway Works Manual.
13.0 Services to be attended by local bodies and Railway:-

Often it becomes a point of dispute as to which services should be attended by
department and by local bodies. Immediately after construction of all services and
buildings in a colony are completed, local body is asked to take over the
maintenance of bulk services in the colony. These include internal roads/paths,
water supply, sewerage system, storm water drains. After these services are taken
over by them it is their duty to carry out regular maintenance of these services and
maintain cleanliness. Till such time these are not handed over to them, the same will
be maintained by Railway. Even where the bulk services are not taken over by the
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local bodies regular sweeping of roads/ paths and common areas like lawns, parks
and back lanes will be carried out by them.
14.0 Co-ordination with Officials of other Departments: -

The Assistant Divisional Engineer should co-ordinate effectively with officers and
staff of other Departments including non Railway department in matters that warrant
joint action.
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CHAPTER 3
DUTIES OF ENGINEERING OFFICIALS
1. DUTIES OF ASSISTANT DIVISIONAL ENGINEER IN MAINTENANCE

PRACTISES:
1.1 Inspection by Assistant Divisional Engineer-
i) The Assistant Divisional Engineer shall conduct inspection in his jurisdiction as

per the schedules laid down by the Administration. He should maintain the
records of the results of his inspection and ensure compliance of the instructions.
ii) He shall prepare an annual plan of inspection as per laid down scale and shall
submit monthly statement of inspection done.
iii) The important inspections to be carried out by Assistant Divisional Engineer

are summarized below-
a) Inspection of Buildings and Structures
The Assistant Divisional Engineer shall systematically inspect all buildings

and structures periodically as prescribed in Clause 1 of Chapter 2 of this
Manual. He shall record brief details of repair works to be carried out and plan to
carry out the same.
He should also examine the Complaint Register maintained by Senior Section

Engineer (Works) at stations as prescribed in Clause 1 of Chapter 2 of this
Manual.
b) Inspection of Water Supply
The Assistant Divisional Engineer shall inspect water supply installations as

prescribed in Para 513 & 514 of Indian Railway Works Manual. He shall ensure
cleaning of overhead / underground storage tanks and proper disinfection of
drinking water supply.
c) Inspection of Sewerage and Drainage System
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Assistant Divisional Engineer shall inspect sewerage and drainage systems and
ensure their efficient performance in association with the concerned Officer of the
Medical Department.
d) Assistant Engineer shall periodically inspect land and land boundaries in

his Jurisdiction as detailed in Paras 813 and 814 of Indian Railway Works
Manual.
e) Assistant Divisional Engineer should associate himself with various

Committees and Groups such as the Colony Improvement Group and the
Station Improvement Group as decided by the Administration and take
prompt action for items pertaining to his jurisdiction.
f) The schedule of inspection for Assistant Divisional Engineer is detailed as

per Annexure 2.1.
1.2 Water Supply-
Adequate water supply at each loco & coach watering points, stations, platforms,
staff colonies and service buildings should be ensured. In advance of the hot
weather as well as during hot weather, when shortage of water is experienced in
certain areas, the position at sources of supply should be carefully watched and
timely action taken to deepen failing wells or to establish alternative sources of
supply.
1.3 Training - The Assistant Divisional Engineer should interest himself in training all
probationers sent to him for training and see that the training is given according to
the specified programme. He should periodically examine the notes made by
them.
Note:-Where Senior Scale Officers are the lowest executive officers, their duties
shall be the same as prescribed for the Assistant Divisional Engineers in this
Chapter.
2. Duties OF SSE/JE (Works) (In overall charge) (hereafter called Senior Section
Engineer/Works i.e. SSE/Works)
2.1 While Indian Railways permanent Way Manual and Indian Railways Bridge Manual
deal with the duties and responsibilities of SSE/work with respect to permanent
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Way and Bridge/Tunnel respectively, the following paras deal with their duties and
responsibilities with regard to Works. the most essential being:
(i) Inspection and maintenance of :-

- Service buildings, staff quarters and other structures
- Approach roads;
- Water supply, drainage and sewerage systems;
(ii) Inspection and maintenance of bridge and tunnels works as assigned;
(iii) Execution of all new buildings/structural works;
(iv) Accountal and periodical verification of stores and tools in his charge;
(v) Inspection and Maintenance of land boundaries, as specified;
(vi) Removal of encroachments at his headquarters and at other places in his
jurisdiction as specified;
(vii) Afforestation and other horticulture works.
(viii) He shall ensure proper training of the staff under him as prescribed in the
training modules of the Civil Engineering Department.
(ix) Associate himself with various Committees and Groups such as the Colony
Improvement Group and the Station Improvement Group as decided by the
Administration and take prompt action for items pertaining to his jurisdiction.
2.2 Inspections - The important inspections to be carried out by Senior Section

Engineer (Works) are summarized below:-
i) The Senior Section Engineer (Works) shall systematically inspect buildings and
structures in his charge and record brief details of repairs to be carried out, as
prescribed in Para 302 of this Manual.
The Senior Section Engineer (Works) shall maintain Complaint Register at all
station buildings as specified in para 303 of this Manual and shall check them
during his inspections and ensure prompt action/repairs.
ii) The Senior Section Engineer (Works) shall inspect bridge foundations and
substructures as per Para no. 117 of Indian Railway Bridge Manual.
iii) Inspection of water supply arrangements - Every Senior Section Engineer (Works)
shall have details of total requirement of water, sources of water and their yield,
storage capacity and shortfall etc., along with complete water supply plans of yards
and staff colonies in his charge and take necessary action as stipulated.
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iv) Inspection of Sewerage and Drainage System - Senior Section Engineer (Works)
shall periodically inspect sewerage and drainage system and ensure their efficient
performance in association with the concerned Official of the Medical Department.
v) Senior Section Engineer (Works) shall periodically inspect land and land
boundaries in his jurisdiction as detailed in para 813 and 814 of Indian Railway
Works Manual and furnish necessary certificates to the Assistant Divisional
Engineer.
vi) The schedule of inspection for Senior Section Engineer (Works) is detailed as per
Annexure 2.1
2.3 Execution of Works -
i) The Senior Section Engineer (Works) shall be personally responsible for the
accurate setting out and execution of all works under his charge according to
approved drawings and specifications.
ii) He should plan every work, organize labour in an efficient manner and maintain
detailed accounts of materials and tools received and issued. He should exercise
frequent checks on the quality and quantum of work being done in his charge and
submit progress reports periodically as prescribed.
iii) Additions and alterations to buildings and structures carried out should be carefully
noted and quantities shown in the Standard Measurement Register amended as
necessary with the approval of the Assistant Divisional Engineer /Divisional
Engineer.
2.4 Musters-
i) Each blank muster sheet before issue should be initialed on the top by the
Assistant Divisional Engineer. The attendance of artisans, helpers and other staff
under him should be checked by the Senior Section Engineer (Works).
ii) The leave availed of by staff should be recorded in the leave register in the leave
account before the musters are dispatched to the Divisional office.
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2.5 Imprest of Tools and Materials-
i) The Senior Section Engineer (Works) shall examine all tools and plant with the
artisans once a month and replace the unserviceable or defective ones or arrange
repairs.
ii) He shall ensure that the materials and tools as per scales specified for
maintenance of building, water supply and drainage works etc. are available and
are adequately distributed at various points according to
requirement. Recoupment of shortages should be effected without delay.
2.6 Journal of Daily Duties - The Senior Section Engineer (Works) shall enter the
works performed daily in the T.A. journal showing therein his movements by train,
trolley or road-vehicle and submit the same to the Assistant Divisional Engineer
every month.
2.7 Correspondence and Records - The Senior Section Engineer (Works) shall
keep his correspondence up to date and see that all office records, registers and
stores ledgers are maintained properly and posted regularly.
2.8 Errors and discrepancies, which are noticed, should be recorded in the statement
and the Assistant Divisional Engineer’s special attention invited to them.
3. Duties of Senior Section Engineer/JE (Works) (not in Overall charge)

(hereafter called Junior Engineer/Works i.e. JE/Works)
3.1 Duties-
While Indian Railways permanent Way Manual and Indian Railways Bridge Manual
deal with the duties and responsibilities of JE/work with respect to permanent Way
and Bridge/Tunnel respectively, the following paras deal with their duties and
responsibilities with regard to Works. The most essential being:
Inspection and maintenance of:
i) Service buildings, staff quarters and other structures

ii) Approach roads
iii) Water supply, drainage and sewerage systems
iv) Execution of works
v) Inspection and Maintenance of land boundaries, as specified
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vi) Inspection and Removal of encroachments at his headquarters and at other
places in his jurisdiction as specified;
vii) Inspection and Maintenance of afforestation and other horticulture works.
viii) He should work in the Senior Section Engineer (Works) office and assist
him as required.
3.2 Knowledge of Rules and Regulations-
i) He shall be well acquainted with the rules, regulations and procedures

concerning his work.
ii) He shall ensure that all staff under him are well acquainted with the
relevant rules and working methods and efficiently perform their duties.
3.3 Inspections – The important inspections to be carried out by Junior Engineer are
summarized below:
i) He shall systematically inspect buildings and structures in his charge and record
brief details of repairs to be carried out, as prescribed in this Manual.
He shall maintain Complaint Register at all station buildings as specified in this
Manual and shall check them during his inspections and ensure prompt
action/repairs.
ii) Inspection of water supply arrangements – Every Junior Engineer shall assist
SSE(works) in keeping details of total requirement of water, sources of water and
their yield, storage capacity and shortfall etc., along with complete water supply
plans of yards and staff colonies in his charge.
iii) Inspection of Sewerage and Drainage System – He shall periodically inspect

sewerage and drainage system and ensure their efficient performance as
prescribed in this Manual.
iv) He shall periodically inspect land and land boundaries in his jurisdiction and
furnish necessary certificates to the SSE (Works).
v) The schedule of inspection for Junior Engineer (Works) is detailed as per

Annexure 2.1.
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3.4 Execution of Works-
i) Junior Engineer (works) shall assist SSE (Works) for the accurate setting out and
execution of all works under his charge according to approved drawings and
specifications.
ii) He should plan every work, organize labour in an efficient manner and maintain
detailed accounts of materials and tools received and issued.
3.5 Measurement of Works – He shall be responsible for proper measurement of

contractual works as per powers delegated to him as per Paras 1315 to 1317 of
the Indian Railway Code for Engg. Deptt. (1999 Edition).
3.6 Journal of Daily Duties – Junior Engineer (Works) shall keep record of the works
performed daily showing therein his movements by train, trolley or road-vehicle
and submit the same to the SSE (Works) every month.
3.7 Correspondence and Records – Junior Engineer (Works) shall keep his
correspondence up to date and see that all records, registers and other
correspondence are carried out and submitted to Senior Section Engineer
(Works).
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CHAPTER 4
WATER TREATMENT
1. Quality of Water:–
It should be ensured that the water supplied is clear, potable, free from pathogenic
organisms and odour. Water should be free from minerals which could produce
undesirable physiological effects.
For physical and chemical standards, BIS 10500-1991 (as amended) should be
adhered to for drinking water supply. Some of the major provisions are listed in
Annexure 4.1 for guidance.
Water supplied separately for purposes other than drinking shall be absolutely
safe from bacteriological contamination so as to ensure that there is no
danger to health of the users due to such contamination.
2. Water Samples for Analysis:-

Whenever the quality of water from any source of supply or from taps is to be tested
and samples are required to be collected by the Engineering staff, the following
procedure should be followed:-
(a) Sterilized glass-stoppered bottles available with the Divisional Medical Officer
should be obtained. Bottles separately available for bacteriological or chemical
examination have to be appropriately used.
The paper cover of the stopper should be removed just before taking the sample.
The stopper should be removed just before filling the bottle and replaced
immediately after. The stopper should be held from the top while the bottle is being
filled. Contamination while filling the bottle must be avoided. There should be no
external contact with the mouth of the bottle or the part of the stopper that goes into
it. The bottle should be filled to about 25mm below its neck.
(b) When samples of water are taken from a tap, the mouth of the tap should be
heated by a spirit lamp for 3 minutes. Water should then be allowed to flow for 5
minutes before the sampling bottle is filled.
(c) If the sample is to be obtained from a tank or a reservoir or a river, the unopened
bottle is to be held in water about 300 mm below the surface and away from the
edge without disturbing the bed. The stopper should then be removed, the bottle
withdrawn when full; a few drops of water poured out and the stopper replaced and
tied down.
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(d) Well water should be collected by lowering the bottle (tied with a piece of weight)
into the well by a string attached to the neck; the stopper should be removed by
another string tied to it and the bottle filled in with water, not from the surface but
from a point a metre or two above the bottom of the well. If collected from a tube-well
with a pump, the water should be allowed to flow for about 20 minutes.
(e) Bottles containing samples of water should be properly labeled, packed around
with ice and saw-dust and sent without any delay to reach the Divisional Medical
Officer. Satisfactory packing and expeditious dispatch are essential for a proper
bacteriological examination. Where proper Railway facility is not available, the
testing of water samples may be undertaken at approved laboratories.
3. Method of Treatment:-
The aim of water treatment is to produce and maintain water that is hygienically
safe, clean and potable in an economical manner. Treatment should ensure the
desired quality at the end points of consumption.
The method of treatment to be employed depends on the nature of raw water and
the desired standards of water quality. The unit operations in water treatment
constitute aeration, flocculation (rapid and slow) and clarification, filtration,
disinfection, softening, de-ferrization, de-fluoridation and water conditioning.
Different combinations are possible to achieve the required quality of water. The
choice of any particular sequence of treatment will depend not only on the quality of
the raw water available but also on the comparative economics of alternative
treatment steps to get desired quality.
In the case of ground water storage which are well protected, where the water has
turbidity below 10 NTU and water is free from odour and colour, plain disinfection by
chlorination is adopted before supply.
Where ground water contains excessive iron, dissolved carbon dioxide and odorous
gases, aeration followed by flocculation and sedimentation, rapid gravity or pressure
filtration and disinfection may be necessary.
Conventional treatment including pre- chlorination, aeration, flocculation and

sedimentation, rapid gravity filtration and post- chlorination are adopted for highly
polluted surface waters laden with algae or other micro organisms.
Water with excessive hardness will need softening by conventional method or by ion
exchange method.
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Explanatory Handbook should be referred to for details of various methods of water
treatment.
4. Disinfection of Water:- Water treatment processes described in paragraph above

remove micro organisms to varying degrees. For utmost safety of water for drinking
purposes, disinfection of water has to be done to remove disease producing
organisms before it enters distribution system. Disinfection is also required to
prevent contamination of water during its transit from the treatment plant to the place
of its consumption. The efficiency of disinfection depends on the nature of
disinfectants. For treatment on larger scale, chlorination is generally used as
treatment for disinfection. Chlorine can be applied in water by using bleaching
powder, chloramines or as free chlorine gas. A minimum of 30 to 60 minutes contact
time must be provided before delivery of water to the consumer.
Utmost care shall be taken for storage and use of disinfectants. All safety
precautions as laid down in relevant codes shall be taken.
Sufficient number of chlorinators in working conditions should be available with the

Inspectors of works. To decide the quantity of chlorine to be added, Inspector of
works should find out breakpoint chlorination and accordingly chlorinate the supply.
5. Residual Chlorine:– Minimum residual chlorine available at the farthest end shall be
0.2 mg per litre. However, where distribution is long and complex it may be difficult
to maintain the minimum residual value and in such cases re-chlorination may be
carried out in the distribution system.
During monsoon months or if specific complaints are there, super-chlorination more

than 2 ppm of chlorine may be resorted to effectively get rid of bacteria.
Sr. Section Engineer (Works) should frequently check the concentration of residual
chlorine at the consumer point by orthotolodine test. In this test 100 ml of
chlorinated water sample is collected in the test tube. 1 ml of orthotolodine solution
is added to it. The colour formed is noted, value of the residual chlorine is directly
determined by comparing the colour so obtained with the standard chart of colours
of non-chlorine residuals. Divisional Engineer should ensure sufficient number of
equipment with all the field units.
6. High Level Storage:-
The tanks shall be constructed of reinforced concrete, brick masonry, ferrocement

precast, mild steel, stainless steel or plastic. Tanks made of steel may be of welded,
riveted or pressed construction. The metal shall be galvanized, coated externally
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with a good quality anti-corrosive weather resistant paint. Lead based paint shall not
be used in the tank.
6.1 Storage Capacity –

Normally, the storage capacity should be equal to the higher of the following
figures:-
(a) With efficient stand-by pump:-

(i) One-quarter the maximum water consumption in 24 hours
(ii) One-third the normal water consumption in 24 hours
(b) Without stand-by pump:-

(i) One-third the maximum water consumption in 24 hours.
(ii) One-half the normal consumption in 24 hours.
Local conditions should however be considered when deciding on the storage

capacity. Each tank may be partitioned to facilitate cleaning or repairs.
6.2 Maintenance and Cleaning of Storage Tanks-
a) For the inspection, maintenance and painting of steel-work, action should be

taken as detailed in the Indian Railways Bridge Manual.
b) Tanks used for the storage of drinking water should be rubbed and cleaned at
least once in six months. The cleaning of water tank and disinfection should be
carried out as per recommended procedure. Tanks used for the storage of water for
locomotive and carriage washing purposes should be scrubbed and cleaned at least
once in six months.
Reports on cleaning of tanks should be submitted to the Assistant Divisional

Engineer by the Sr. Section Engineer (Works) who shall maintain a register with
complete particulars for the purpose. The periodical reports should include
information regarding the condition of external and internal painting and corrosion, if
any.
The dates of cleaning and of both external and internal painting should be painted
on one side of the staging in such a manner that these are readily visible.
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6.3 Float Gauges and Scouring Sluices-
Every high level storage tank should be provided on the outside with a float gauge
with a scale marked in metres divided into 5 parts to indicate the water level in the
tank.
Every storage tank whether at high level or at ground level should be provided with a
sluice at its sill level to facilitate the cleaning of the tank.
6.4 Protection against Pollution -
High service storage tanks, for drinking water in particular, should be covered
and provided with gauze wire to obviate pollution by birds and growth of algae.
6.5 Protection against Pollution near Sewer and Drains-
(a) Horizontal Separation - A water main should be laid such that there is at least 3
m separation, horizontally from any existing or proposed drain or sewer line. If
local conditions prevent this lateral separation, a water main may be laid closer to
a storm or sanitary sewer, provided that the main is laid in a separate trench, or on
an undisturbed earth shelf located on one side of the sewer at such an elevation
(b) Vertical Separation - In situations where water mains have to cross house sewer,
storm drain, or sanitary sewer, it should be laid at such an elevation that the
bottom of the water main is 0.5 m above the top of the drain or sewer with the
joints as remote from the sewer as possible. This vertical separation should be
maintained for a distance of 3 m on both sides measured normal to the sewer or
drain it crosses that the bottom of the water main is at least 0.5 m above the top of
the sewer.
6.6 Maintenance and Operation of Water Supply Installations:-
6.6.1 The Engineering Department shall be responsible for-
(i)The adequacy of water supply at all sources, permanent and auxiliary.

(ii) The dispatch of samples of water if so required to be done, from water supply
sources, storage- tanks or taps for chemical and bacteriological analysis to the
Medical Department.
(iii) The maintenance and operation of water purification plants.
(iv) The maintenance and periodical cleaning of all storage tanks.
(v) The maintenance of all pipe lines and specials, water- taps in station yards and
colonies, fire hydrants at stations, goods sheds and loco sheds.
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(vi) The maintenance and periodical testing of all water meters wherever installed.
The testing should be carried out at least once a year.
(vii) The periodical testing and joint- recording of consumption in meters at such
points where supply to the railway is made by outside bodies.
(viii) Wastage and leakage detection survey should be carried out and action taken
to reduce the losses.
6.6.2 Inspections by Assistant Divisional Engineer and Staff-
(a) The Assistant Divisional Engineer and Sr. Section Engineer (Works) should
inspect as per the prescribed periodicity all water supply installations and pipelines
and ensure their maintenance in efficient condition. The Sr. Section Engineer
(Works) should be equipped with an adequate imprest of materials such as pipes
and specials and water taps of requisite sizes and the necessary tools to facilitate
immediate attention on repairs as and when required.
(b) Storage-tanks for drinking water and for flushing purposes over offices, bungalows
and quarters should be inspected frequently by the Sr. Section Engineer (Works)
and their cleanliness ensured. Complaints from residents should be promptly
attended to.
6.6.3 Water-Supply Plans –
Up to date plans should be maintained in the Divisional Engineers', Assistant

Divisional Engineers' and Sr. Section Engineer (Works) Offices of every water
supply system showing the source, pumps and pumping particulars, rising mains,
storage tanks and capacities, the distribution mains, service pipes, hydrants and
taps. The diameter, type of pipe-lines and month/year of laying should be clearly
indicated on the plans and on the longitudinal sections.
Where there are separate supplies for drinking and other requirements, the
respective systems should be shown on the plan in different colours or on separate
plans.
In the drawings of water supply works mains, branch mains and distributaries
should be shown and on it the points of supply, the lengths of pipes and the
reduced level of all junctions should be mentioned. The drawing should also show
all the details of diameter, depth below ground level, gradient from source to
farthest point of distribution and horizontal & vertical distances from adjacent sewer
lines & septic tanks. Detailed connection of the proposed pipeline with the existing
network should also be shown in detail. Size of trench should be excavated as per
specification.
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The Assistant Divisional Engineer shall ensure that water supply plan is corrected
as and when there is any addition or modification in pipeline. In case of
Construction Organization implementing any water supply scheme or augmenting
the existing scheme, a copy of the water supply plan shall be handed over to Open
Line as and when the scheme is completed.
6.6.4 Water Purification Works-
(a) Periodical analysis of water –
Samples of raw, filtered and sterilized water from filter- plants should be sent for
examination and certification once a month or as may be prescribed to the
Divisional Medical Officer who will advise, if deemed necessary, on the appropriate
dosage of the coagulant or the sterilizing agent. Reports on water analysis
received from the Divisional Medical Officer should be carefully filed, the action
taken on each report being recorded. Samples for chemical examination should be
sent for testing once in six months or once before monsoon and once after
monsoon.
(b) Maintenance of water works –
Detailed instructions in regard to the maintenance and operation of filtration and

chlorination plants at each installation shall be issued by the Chief Engineer. It
should be ensured that-
(i) The plants, in general, with their ancillaries are maintained in a perfectly sanitary
and hygienic condition;
(ii) Aeration of raw water is effected by spraying through the air, cascading over
obstacles.
(iii) The sedimentation tanks or basins are drained at such intervals as prescribed;
(iv) Coagulants, either in the form of dry powder or in aqueous solution, are added in
the correct proportion according to the turbidity of raw water;
(v) The filters are cleaned and washed with pure water at such intervals as
prescribed;
(vi) The filtered water is sterilized either by adding liquid chlorine or bleaching powder
strictly to the dosage specified.
(vii) Disinfectants are stored properly and all safety precautions are taken be available
at each installation together with the duty-lists of the staff posted there.
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The water works staff in-charge shall strictly adhere to the prescribed rules. A copy
of the detailed instructions on the operation of plant and purification process should
be available at each installation together with the duty-lists of the staff posted there.
(c) Supervision by Assistant Divisional Engineer-

(i) The Assistant Divisional Engineer shall inspect each installation as per the
prescribed periodicity and record his notes in the Inspection Register maintained
for the purpose. He should follow the course of water from the point of intake and
through the different treatment stages to the point of delivery to the distribution
mains and arrange to remedy defects noticed.
ADEN should arrange for a joint detailed inspection by Sr. Section Engineer (Works)
of the pumping machinery once a year or as may be prescribed along with the staff
of the Mechanical/Electrical Department and ensure prompt compliance to repairs or
replacements required.
(ii) The Assistant Engineer should check the following:-

- Stock account showing transactions of stores
- Log book for filtration plant
(d) Inspection by Divisional Engineer –
The Divisional Engineer should inspect the water works in every detail as per
prescribed periodicity and record his notes in the Inspection Register maintained for
the purpose.
(e) Inspection Register –
An Inspection Register should be maintained at each water purification work to

enable every Inspecting Officer of the Engineering and Medical Departments to
record notes. Prompt action on inspection notes shall be ensured.
7. Sanitary Protection of water Supply Installations-
7.1 Reservoirs/Ponds:
(i) The reservoir/ponds should be fenced to prevent any outside or unauthorized use.
(ii) The water in the reservoir shall not be used for any unauthorized purposes like
bathing, washing clothes, cleaning of utensils etc.
(iii)The water shall be periodically treated with bleaching powder or a disinfecting agent.
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7.2 Overhead Tanks:
(i) The tanks should be cleaned and lime applied on walls as per laid down
schedule.
(ii The water shall be regularly disinfected.
7.3 Protection of wells used for drinking:
(i) The exposed area of wells outside and inside shall be plastered to a sufficient
depth to prevent percolation of water into the well through the steining at shallow
depths.
(ii) Parapets should be sufficiently high to prevent entry of spilled-water and water
flowing at ground level. The top of steining should be edge-finished (triangular
shape) to avoid buckets or vessels being kept thereon.
(iii) There should be a paved platform around the parapet of the wells, with a drain to
lead the spill-water sufficiently away.
(iv) The ground around the well for a radius of at least 50m should be kept thoroughly
clean to guard against pollution.
(v) No bathing or washing of clothes should be permitted near a well supplying drinking
water. Devices for drawing water should be such as to prevent pollution.
(vi) Open wells should be cleaned when necessary, preferably during dry season. The
sides should be scrapped to clear moss and other vegetation growth. De-silting of
wells should be done as necessary. Quick lime should then be applied to the sides
and bottom of the well (wherever dry). This work should be carried out by the Sr.
Section Engineer (Works) and a report sent to the Assistant Divisional Engineer.
(vii) Disinfection of well should be carried out as often as necessary. The work is usually
undertaken by the staff of the Medical Department. At gang quarters and gate
lodges between stations, the Sr. Section Engineer (Works) should arrange for the
disinfection of staff-wells.
8. Sanitary Inspection-
A sanitary inspection is an on-site inspection of a water supply facility to identify

actual and potential source of contamination. The schedule of inspection shall be as
per Annexure 2.1. The physical structure and operation of the system and external
environmental factors (such as latrine location) are evaluated. This information can
be used to select appropriate remedial action to improve or protect the water
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supply. Sanitary inspections should be carried out for all new sources of water
before they are used for drinking water and on a regular basis. The sanitary
inspection forms are given in Annexure 4.2.
All positively tested samples using field test kits (with certain probability of
contamination) shall be referred to the nearest district/ sub-divisional water quality
testing laboratory for confirmation.
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CHAPTER 5
DRAINAGE, SEWERAGE AND SANITATION
MAINTENANCE OF SEWERAGE, DRAINAGE AND SANITARY

ARRANGEMENTS
1. General-
Due consideration shall be given to maintenance requirements at the time of

designing sewerage system. Provision of openings, staircases and due provisions
for eliminating gas hazards, should be ensured.
2. Sewer Lines-
a) Maintenance of sewers involves removal of stoppages and clearing out the deposits.
Clogging may be due to grit deposition, penetration of roots from adjoining trees,
growth of fungi or stagnation of sewage. Sewers may be flushed by fire hose from
the nearest fire hydrant if conveniently located if the stoppage is too stubborn to
respond to flushing, it may be removed by rodding from the next manhole or it may
be necessary to dig down to the point where the trouble exists.
(b) Records of the location and depth of all sewers and house connections should be
kept in sufficient detail and accuracy for locating any sewer in case it becomes
necessary to dig it up. Connections of house drainage to the sewer should be
permitted to be done only by competent and experienced labour.
(c) Sewer line gangs, if under the Engineering Department, should attend to the
cleaning and flushing of all sewers at least twice every month. Manholes should be
left open for few hours for gases to escape, before any man enters into it.
3. Open Sullage Drains-
Open sullage drains should be maintained in a thoroughly satisfactory condition;

cleaning and flushing should be done at least twice a month or more often, as
considered necessary. Soak-pit should be dug up and cleaned at least once a
month or as required and fresh broken stones, broken bricks or cinder filled in.
4. Storm Water Drains-
Special examination should be made of storm water drains, particularly before the
commencement of monsoon, to ensure correct grades. Out falls should be
particularly examined with a view to ensure satisfactory disposal of the storm water.
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5. Disposal Works-
All sullage disposal works should be examined once a quarter and their sanitary
condition ensured. When an appreciable extent of silting has taken place, septic
tanks should be cleaned in co-ordination with the Medical Department whose
responsibility lies in either doing it on contract or departmentally.
6. House Connections-
Surface drains should be examined frequently and there should be no stagnation of

sullage near the premises. Gully traps with gratings should be examined wherever
installed and prompt action taken for renewal and replacements necessary.
7. Sanitation and Conservancy Arrangements:-
a) Sanitation – Sanitation means maintaining a clean environment so that the

beneficiaries stay in a neat and hygienic environment. Railway stations, colonies
and all work places are to be maintained in a hygienic and clean manner and
adequate care is to be taken at the planning stage itself. Keeping this objective in
view, special emphasis is laid on the collection and disposal of refuge, sewage
and sludge in a scientific manner.
b) Conservancy Work -Conservancy work is classified as - (i) indoor conservancy

and (ii) outdoor conservancy.
(i) Indoor conservancy - This comprises the cleaning of indoor sanitary

installations, the collection of refuse generated in the individual
quarters/offices like floor sweeping, domestic refuse etc. and transporting it
into the refuse bins. This is the responsibility of the user of quarter /office in
charge.
(ii) Outdoor conservancy – This comprises of cleaning of Railway colonies,

Railway stations, circulating area, Railway yards, office, Coaches and Track.
This is a multi-displineary approach by various departments of the Railways
viz. Medical, Traffic, Engineering and Mechanical. The medical department
maintains sanitation/out door conservancy at Railway colonies where Health
Inspectors are posted. The Traffic Department maintains other colonies,
stations, Goods offices, parcel offices etc. the mechanical department looks
after the sanitation and cleanliness of the coaches. The Engineering
department does so for the track and underground sewerage areas.
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8. Maintenance of Sewerage System-
While assisting sewer maintenance crews entering a deep manhole or sewer where
dangerous gas or oxygen deficiencies may be present, the following precautions
should be taken:
a) Allow no smoking or open flames and guard against sparks
b) Erect warning signs.
c) Use only safe gas-proof electric lighting equipment.
d) Test for noxious gases and oxygen deficiencies (presence of hydrogen sulphide is
detected using lead acetate paper and that of oxygen by safety lamps).
e) If the atmosphere is normal, workmen may enter with a safety belt attached and
with two men available at the top. For extended jobs, the gas tests shall be
repeated at frequent intervals depending on circumstances
f) If oxygen deficiency or noxious gas is found, the structure shall be ventilated with
pure air by keeping open at least one manhole cover each on upstream and
downstream side for quick exit of toxic gases or by artificial means. The gas tests
shall be repeated and the atmosphere cleared before entering. Adequate
ventilation shall be maintained during the work and the test repeated frequently.
g) If the gas or oxygen deficiency is present and it is not practicable to ventilate

adequately before workers enter a manhole, mask shall be worn and extreme care
shall be taken to avoid all sources of ignition. Workers should be taught how to use
the oxygen hose equipment. In these cases, they shall always use permissible
safety lights (not ordinary flashlights), rubber boots or non-sparking shoes and
non-sparking tools.
h) Workmen descending a manhole shaft to inspect or clean sewers, shall try each
ladder step or rung carefully before putting the full weight on it to guard against
insecure fastening due to corrosion of the rung at the manhole wall. When work is
going on in deep sewers, at least two men shall be available for lifting workers from
the manhole in the event of serious injury.
i) Portable air blowers, for ventilating sewer manhole are recommended for all tank,
pit or manhole work where there is a question of the presence of noxious gases,
vapours or oxygen deficiency. The motors for these shall be of weather proof and
flame-proof types; compression ignition-diesel type (without sparking plug). When
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used, these shall be placed not less than 2m away from the opening and on the
leeward side protected from wind, so that they will not serve as a source of ignition
for any inflammable gas which might be present. Provision should be made for
ventilation and it should be of the forced type which can be provided by a blower
located at ground level with suitable flexible ducting to displace out air from the
manhole.
9. Periodical Cleaning of Drainage-
System - The following operations shall be carried out during periodical cleaning of
a drainage system:-
a) The covers of inspection chambers and manholes shall be removed and the side
benchings and channels scrubbed
b) The interceptive trap, if fitted, shall be adequately cleaned and flushed with clean
water. Care shall be taken to see that the stopper in the rodding arm is securely
replaced.
c) All lengths of main and branch drains shall be rodded by means of drain rods and
a suitable rubber or leather plunger. After rodding, the drains shall be thoroughly
flushed with clean water. Any obstruction found shall be removed with suitable
drain cleaning tools and the system thereafter shall be flushed with clean water.
d) The covers of access plates to all gullies shall be removed and the traps plunged
and flushed out thoroughly with clean water. Care shall be taken not to flush the
gully deposit into the system.
e) Any defects revealed, as a result of inspection or tests shall be made good.
f) The covers or inspection chambers and gullies shall be replaced, bedding them in
suitable grease or other materials; and
g) Painting of ladders/rings in deep manholes and external painting of manhole covers

shall be done with approved paints.
10. Covered Storm water Drains-
All storm water drains shall be periodically rodded by means of drain rods and a
suitable rubber or leather plunger. After rodding, they shall be thoroughly flushed
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with clean water. Any obstruction found shall be removed with suitable drain
cleaning tools.
11. Subsoil Drains-
All subsoil drains shall be periodically examined for obstruction at the open joints
due to the roots of plants or other growth.
12. Responsibilities of the Assistant Divisional Engineer and Staff-
The Assistant Divisional Engineer and the Sr. Section Engineer (Works) should
inspect all drainage systems in their charge and ensure their maintenance in an
efficient condition. Complaints from residents should be promptly attended to.
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CHAPTER-6
GARDENS & PLANTATIONS, DISPOSAL OF GRASS AND OTHER NATURAL

PRODUCTS
1. GARDENS AND PLANTATIONS:-
1.1. Role of Engineering Department-
The Engineering Department is responsible for tree plantation and maintenance of

horticulture in common areas in stations, colonies, offices, community parks etc.
Staff of other departments should also be encouraged to associate in these
activities.
1.2. Planning for Plantation-
For systematic plantation, each Division should prepare 'tree planting plan' for every
subdivision and plantation work should be carried out accordingly. On all
construction projects, bulk afforestation of suitable variety should be done in vacant
land as an environmental improvement measure.
Provision for this should be invariably made in the estimate. For new
colonies/townships, assistance of specialized agencies may be taken for
landscaping.
1.3. Nursery-
Nurseries, wherever feasible, may be maintained to cater to the requirements of the

railway establishments. The resources of Forest Department and nurseries in the
public/ private sector may be tapped to meet the requirements of the railway.
1.4. Planting and Care of Young Trees-
a) Sites and species for plantation should be so selected that when the trees grow up
they do not interfere with telegraph wires or obstruct the view around curves or of
station signals or of level crossings.
When planting, it should be seen that the roots are not exposed to sun more than
necessary. Water should be fed to the young tree daily until it is strongly rooted, the
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top surface of the soil being broken up about once a week. At way side stations
where Engineering staff is not posted, daily watering may be entrusted to station
staff.
b) Soon after planting, the young tree should be supported firmly with a strong and
straight bamboo or stake about 3 metres in height and the trunk tied to the stake by
means of a cord over sackcloth. A tree-guard or protection should be fixed around
it.
The tops should be allowed to grow up to a height of 3 metres. When side shoots
appear, four or five strong ones should be saved at different levels on the trunk
above the 3m stake (to prevent forking). When the top leaders have grown fully
they should be pruned moderately to cause them to branch out and produce a
bushy top.
The tree-guard should be removed when the tree has been firmly established and
there is no risk of molestation by goats or cattle.
c) Tree-guards may be made economically from thorns or bricks; old bitumen drums
with holes punched in them could be used with advantage where the hot weather is
not too intense, otherwise they retain heat and shrivel up the young plants.
1.5. Maintenance of Gardens in Offices, Rest Houses and Colonies-
(a) The responsibility of maintaining hedges, lawns and shrubberies attached to offices,
rest houses and playgrounds and in colonies in a satisfactory condition devolves on
the garden staff attached to the division/ district. Where such gardens are small, the
watchman should maintain them in a satisfactory state.
b) The Sr. Section Engineer (Works) should pay requisite attention to the cleanliness
of rest house compounds and upkeep of gardens.
Shrubs and seedlings should be obtained when required from the divisional/
district nursery.
The periodicity of inspection of building and gardens shall be as per Annexure 6.1.
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2. GARDENS IN OFFICERS' BUNGALOWS AND SENIOR
SUPERVISORS' QUARTERS:-
2.1 Maintenance-
Railway premises occupied by Officers and Senior Supervisors should be kept in a

neat and tidy condition. Gardens within compounds should be maintained to a
satisfactory standard.
2.2 Incidence of Service-
Where hedges and lawns in bungalows are maintained by the railway, the
incidence of service should generally be as follows, with variations as necessitated
by climatic conditions being allowed for:-
___________________________________________________ ______________
(i) Hedges:
Hedge cutting : Once in 2 months
Watering : Once a week till the hedges are fully
grown and then once in 2 months
(ii) Lawns:
Mowing : Once a month
Watering : Once a fortnight and once a week in summer
Weeding : Once a month
2.3. Provision of Lawns and Hedges in New Bungalows-
The following schedule of plantations may be adopted as a guideline:-

Officers' Type IV
Bungalows Quarters
______________ ____________
Lawn 200 sq.m 75 sq.m
Hedge 200 m 100 m
The cost of initial plantation should be borne by the railway against approved estimate
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3. FELLING OF TREES:-
3.1 Felling of trees obstructing view-
(a) Trees and bushes that interfere or tend to interfere with the view from a train, of
signals or level crossings or along the insides of curves, shall be cut. When cut, it
should be ensured that they do not foul the track.
It is however desirable that as many trees as possible be retained, consistent with

ensuring the safety of trains. Relaxations in distance from track are left to the
discretion of the Assistant Divisional Engineer who will satisfy himself that no risk of
trees falling across the line is taken. The following are among the relaxations:
(i) Trees may be reduced in height by lopping the top branches to obviate danger
of obstruction.
(ii) Branches on the track side may only be removed, leaving those on the side remote
from the track, thus rendering it impossible for the tree to fall across the track.
(b)When a group of trees is to be felled, each tree should be carefully marked,

identified, classified and measured. Tenders may be invited for the felling and
purchase of timber of such lots of trees, stipulating a time limit for the felling and
removal from railway land of each lot. When inviting tenders, the classification and
size of trees need not be quoted, the tender being in respect of a certain number of
marked trees only, at the specified kilometrage.
(c) Joint Survey : Annually, joint survey of the trees should be carried out by Junior
Scale Officers of Engineering, S & T, Electrical Department etc. and trees which
are likely to endanger safety of track should be identified and felled / lopped as may
be considered necessary. A report should be sent to the Divisional Engineer and
Divisional Safety Officer.
3.2 Felling Outside Railway Limits-
When trees and bushes which interfere with the view of signals or level crossings
are on private land, steps to clear the obstructions should be taken as laid down in
section 14 of the Indian Railways Act 1989.
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3.3 Felling in Compound of Staff Quarters-
Trees in compounds of railway bungalows or staff quarters should not be felled nor
any branches lopped except with the permission of the Assistant Divisional
Engineer.
3.4 Felling Near Electrical or Telegraph Wires-
Trees in close proximity to electrical or communication lines should not be cut nor
the branches lopped except in the presence of staff of the Electrical or S&T
Department as the case may be.
3.5 Survey of Surviving Trees - Every year a survey of surviving trees should be made
for that year and information should be furnished in the proforma as detailed
below:
No of trees Trees from Saplings

Location Type of
more than 15cm to needing Total Remarks
of trees Trees
50 cm girth 50cm girth protection
I II III IV V VI VII
The above information should be collected and entered in a tree register maintained for
this purpose by Sr. Section Engineer (Works /P.Way) in-charge.
The information with regard to number of trees planted, cut and perished have to
be maintained in another Register. Consolidated information is required to be sent to
the Railway Board by 30th April, every year.
3.6 Harvesting of Matured Trees-
The Railways undertake extensive plantation of trees on their land every year.
Besides increasing the green cover over the land, with all its attendant benefits, this
is also a source for earning revenue when these trees reach maturity.
Planting of tree saplings and harvesting of matured trees should be a continuous

process with the number of tree saplings planted on the Railway exceeding the target
set by the Board for this purpose. This figure should also be at least double of the
number of matured trees harvested on the Railway.
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As per the Forest Research Institute, Dehradun, a matured tree, in commercial terms,
is one which has reached an age where it gives the maximum economical outturn of
timber. This shall be dependent on the specie of tree expected to be harvested.
Vigorous efforts are expected to be made to harvest the matured trees so as to earn
the maximum revenue for the Railway from this source.
3.7 Maintenance by Private Parties-
Where the private parties are willing to maintain the gardens, the railway may accept
such proposals, judiciously deciding the terms and conditions.
4. Training of Staff-
The malis and supervisors should be trained using facilities available with state
government institutions or elsewhere.
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CHAPTER 7
COMPLAINT CENTRES
At present on most of the Zonal/Production units complaints are being lodged at

SSE/JE (Works/Horticulture/Sanitation) office in-charge of the colony/ Engg. assets
through railway phone or physically during the office hours only. SSE/JE
(Works/Horticulture/Sanitation) accordingly distributes the artisan staff for attending
the complaints who could be departmental or engaged through an outsourcing
agency. The complaints are allotted in daily diary with details of complaint and
handed over to the worker concerned for getting the needed materials issued from
the Service Centre Store and attending to the complaint. After attending the
complaint, artisan staff take signature of the resident and inform the SSE/JE
(Works/Horticulture/Sanitation). There is no proper feedback system in present
system.
1. Online Maintenance Service (Railway Web Based Service Centres):-

The web based complaint management system is now started by some of the
zonal railways / production units. In this system, a complaint management portal is
created on zonal railway/ production unit local area network (LAN). This system is
more transparent. It is web based program used for on-line Registration and
disposal of complaints for the residential quarters and offices.
1.1 Residents' Module:

Under this module, an occupant can lodge one's complaint in respect of residential
or nonresidential buildings by directly logging into Railway Web Based Complaint
Management. The type of complaints (i.e. Residential or Non-residential) can be
selected after log-into Railway Web Based Complaint Management website from
the drop down menu .
The complainants using Railway Web Based Complaint Management can select a
residential quarter or non-residential building through multiple options e.g. house
details, service centre, building name, general search or one's own mobile number.
The complainants can choose any of the above options as per their convenience.
The resident can also view the detailed list of complaint types in respect of Civil,
Sanitation and Horticulture. Against a specific complaint lodged, the resident may
be allowed to choose their preferred day and time for complaint attendance. Upon
submission of needed details, the confirmation screen appears with the UNIQUE
Complaint Number, which is Auto-Generated by the system.
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The status of a previously lodged complaint can also be known online through
multiple options e.g. direct by giving complaint number or by selecting particulars of
building/quarter and then the specific pending complaint. The residents can also get
the complaint history in respect of their particular quarter during a specified period.
The email are generated and sent to the registered email of the user immediately
after the complaint is lodged. When the complaint is attended, the user may be
given the option to submit their feedback. Once the complaint gets attended by the
respective SSE/JE (Works/Horticulture/Sanitation), the resident may be asked to
give feedback in three different modes as under:
A. Satisfied with the work done;
B. Not satisfied with the work done; and
C. Attended but claimed to be not attended by the Allottee.
If not satisfied with complaint compliance, the user may be given option to re-
activate the complaint. Against a re-activated complaint, the worker is required to
re-visit and attend the complaint to the satisfaction of user.
1.2 Complaint Centre Module:

This module is created for looking after the complaints handled at the operational
level i.e. Junior Engineer/Senior Section Engineer office. Each service centre is
owned by Junior Engineer/Senior Section Engineer and he has been allotted a
Login ID and Password and when logged-in, it shows online numerical abstract of
registered complaints assigned and remaining to be assigned to workers for that
Service Centre. This is displayed to all JEs/SSEs (i.e. Civil, Sanitation &
Horticulture) in regard to all complaints under that Service Centre. The analysis for
Bench marking can also be done for the complaints lodges for selected period.
1.3 24x7 Complaint Centre :

A complaint centre equipped with artisans and supervisors (i.e. Junior
Engineer/Senior Section Engineer) may be opened for solving the complaints in
other than office hours.
1.4 Requirements of on line complaint management module :
The web based complaint module shall cover the following features:
A) For Allottee / Complainant :
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1. Complainant/Occupant can register his official/residential complaints through
intranet website created by zonal railway without physically going to concerned
maintenance office.
2. log in ID & Password may be created on complaint website after filling relevant
Information on the webpage.
3. The nature of complaints may be divided in three parts i.e. Civil work, Sanitation
and Horticulture work.
4. Under complaint type heading, Major type of repair/ replacement work may be
included under head Civil work, Sanitation and Horticulture work. Other options
may also be given for the items which are not included under complaint type.
5. Against a specific complaint lodged, the resident may be allowed to choose their
preferred day and time for complaint attendance (if possible).
6. Upon submission of needed details, the confirmation screen shall appear with the
UNIQUE Complaint Number, which is Auto-Generated by the system.
7. Provision of feedback through SMS shall be included as an option, which shall be

sent to the registered mobile of the user at various stages namely at the time of
lodging of complaint and then assigning of complaint to the worker and when the
complaint is attended.
8. The user has also been given the option to submit their feedback via SMS also.
Once the complaint gets attended by the respective service centre. The resident
is asked to give feedback in three different modes as under:
A. Satisfied with the work done;
B. Not satisfied with the work done; and
C. Attended but claimed to be not attended by the Allottee.
This feedback is taken automatically through an SMS responded by complainant

in response to SMS reporting complaint compliance. If not satisfied with complaint
compliance, complainant has option to re-activate the complaint thru service
Centre. Against a re-activated complaint, the worker is required to re-visit and
attend the complaint to the satisfaction of user.
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B) For Service Centre In charge:
1. Each service centre is owned by Junior / Sr. Section Engineer and he has been
allotted a login ID and Password and when logged-in, it shows online numerical
abstract of registered complaints assigned and remaining to be assigned to
workers for that Service Centre.
2. This is displayed to Junior / Sr. Section Engineer of all service centers i.e. Civil
work, Sanitation and Horticulture work in regard to all complaints under that
Service Centre.
3. Wherever online service is not yet activated and / or where complaints are
directly received, these are required to be entered online at the designated
service centre. For this purpose, Data Entry Menu is used by Service Centers.
There should be a provision of lodging single or multiple complaints in the
system.
4. Updation of Complaints
Soon after the complaint is registered, worker is assigned and complaint is

reported as attended. Online updating is done on REALTIME basis by Junior /
Sr. Section Engineer for one's own discipline (i.e. Civil work, Sanitation and
Horticulture work) . This is done by selecting the various options like:
(a) Assign Complaints;
(b) Attend Complaints;
(c) Convert Complaint to :
• Disowned by Allottee;
• Major Complaint;
• Non-Concerned Complaint;
• Door Found Locked-1;
• Not Admissible Complaint; and
• Periodic/Upgradation Complaint,
Non-updation of status on a REALTIME basis would result in reflection of inactive

and non-responsive disposal of Complaints on the website resulting in flood of
queries from the Residents and reviewing officials.
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C) For Reviewing Officers:
1. login ID and Password shall be provided to ADEN/Sr. Scale/J.A. Grade/S.A.

Grade officials for observing the complain status at any time by login into the
webpage. For better and effectively monitoring of complain status, an escalation
report may be sent to higher authorities in .pdf format.
2. AEN/DEN should receive mail on every specified weekday (say Monday &
Thursday) regarding more than 3 days pending complaints.
3. Sr.DEN should receive mail on a specified week day (say every Monday)
regarding more than 7 days pending complaints.
4. CE/work should receive mail every fortnight regarding more than 15 days
pending complaints.
5. Long term complaints will be emailed once every month to all concerned officers.
6. Following feature shall be incorporated in complaint module for effective

monitoring :
A. MIS (Management Information System) Reports

Service Centre has been empowered for its own jurisdiction through the online
complaint system to generate MIS reports in different formats for monitoring and
taking corrective actions by the Junior / Sr. Section Engineer concerned. These
MIS reports include:
(a) Reports Related to complaints

(i) Lodged, pending & disposed off
• On a particular day
• During a specific period
(ii) Pending for more than specified number of days,
(iii) Numerical abstract
(iv) Status Report
(b) Residents' Feedback Reports categorizing as:

(i) Satisfied with the work done
(ii) Not Satisfied with the work done;
(iii) Attended but claimed to be not attended by the Allottee; and
(iv) Delay in assigning
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(c) Reports Related to Workers
(i) Assignment, pendency and disposal of complaints.
(ii) Attendance Report for a specified period.
(iii) Attended but reported by user as unattended.
(d) List of houses

(i) Repeatedly lodging same complaints beyond a specified number of repetitions.
(ii) Vacated, occupied during a specified period
(iii) With period of vacation/ occupation history
(iv) Occupation/ vacation report. Duplicate, if needed, at any time
(e) Non Concerned complaints identified helps in analyzing the number of

complaints received which do not pertain to Civil/Horticulture/sanitation out of
the total complaints received.
2. Disposal of Dismantled Material :

Dismantled material should not be allowed to be accumulated in large quantity or
for long period. Dismantled material when stored for longer duration gets
deteriorated and loses its worth. Thus, in addition to blockage of space it causes
revenue loss to the Government by way of less realization of sale proceeds of
the dismantled material. Also it gives unsightly look as the dismantled material is
seen scattered in the compound of Service Centre.
It is the responsibility of Assistant Engineer that Survey Reports of the

dismantled material are sent to competent authority periodically to ensure its
proper disposal.
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CHAPTER 8
GENERAL INSTRUCTIONS REGARDING COLONY, BUILDINGS AND

STRUCTURES
1.0 Plinth Area for Various Types of Quarters – The Plinth area to be adopted for
various types of quarters is indicated in Annexure 8.1 based on the Ministry of
Works and Housing Memorandum dated 14.08.1975. The Railways may adopt their
own economical type design for each category of quarters keeping in mind the
economics in construction. The designs followed by Local bodies, Housing Boards,
etc. will bring out the most economical local designs which could be referred for
guidance.
2.0 Basic amenities in Staff Quarters: All staff quarters should be provided with the
following basic amenities:-
a) Kitchen
b) Individual bath room
c) Individual sanitized latrines
d) Basic ventilation arrangements.
The above amenities may be provided on a programmed basis wherever these are
not available.
3.0 Scale of Amenities –

The following standards should be generally observed unless otherwise directed by
the Principal Chief Engineer & as per Annexure 8.3.
3.1 Hospitals and Dispensaries:

The amenities to be provided for Service buildings / Hospital and Dispensaries shall
be as given in Annexure 8.2
4.0 Use of New Materials: New materials available in market may be used if found
suitable from the consideration of cost, local condition and aesthetic with the
approval of concerned SAG Officer.
5.0 Provision of Chicks and Venetian Blinds –

Chicks or Venetian blinds as considered appropriate may, if considered necessary,
be provided to the following buildings, preferably on the West and South sides:-
a) Hospitals
b) Rest Houses
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c) Running Rooms
d) Offices at Railway Headquarters
These should be arranged by respective departments. In exceptional localities

where shade temperatures are high or in buildings close to public thoroughfare,
special sanction for provision of chicks or Venetian blinds may be applied for.
6.0 Block Numbering of Buildings and Structures-

Every building or structure in a station yard, railway colony, and between stations
should be numbered according to such instructions as may be issued by the Chief
Engineer so as to facilitate reference in correspondence, the correct number being
entered in the Building Register.
7.0 Building Registers-

Building registers in Divisional Engineer’s Offices shall be maintained up-to-date
and show complete details of each structure as per Para 1977 of the Indian
Railways Code for Engg. Deptt. Replicas of these registers will be maintained in the
Accounts Offices. The Senior Divisional Engineers should advise the Accounts
Officers of the construction of new structures and alterations or additions to existing
structures and the costs thereof, as and when carried out.
8.0 Transfer of building-

8.1 Each Department is responsible for the allotment of staff quarters under its control,
preference being given to essential staff. The transfer of vacant staff quarters from
one department to another should not be effected unless approved by the Housing
or Quarters Committee.
8.2 In the case of transfer of staff quarters from one department to another, the
department concerned will carry out the transfer in the presence of Senior Section
Engineer (Works) by giving due notice to the Assistant Engineer. The Senior
Section Engineer (works) shall make out a handing over /taking over memo, listing
out the details of deficiencies noticed and get it signed by the occupant. This memo
will be forwarded to Divisional Engineer through Assistant Divisional Engineer after
duly pricing the damages, if any, to enable the department concerned to recover the
cost of damage attributable to the occupant.
8.3 In the case of occupation of quarters by a new occupant, the Senior Section
Engineer (Works) will be contacted by the allottee with the allotment order for
obtaining the key of the quarters. The Senior Section Engineer (Works) will prepare
a handing over memo listing out the fittings and deficiencies and get it signed by the
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occupant. One copy of the Memo will be submitted to the Divisional Engineer
through the Assistant Divisional Engineer. One copy will be given to the occupant;
one page will be earmarked for each residential quarter to record details of
occupancy. Signature of the occupants will be obtained on this register, whenever
there is a change of occupancy. The proforma for this register is given Annexure
8.4.
8.4 In the case of new service buildings, the Assistant Divisional Engineer will fix a date
for handing over of the building for use to the department concerned, who will
arrange for their representative to be present for inspection and taking over of the
building. The Sr. Section Engineer (Works) shall be deputed to represent the
Engineering Department for handing over.
8.5 In the case of buildings constructed by the Construction Organization, the Open
Line will take over the same after joint inspection at the level of Assistant Divisional
Engineers. The Open line Assistant Divisional Engineer will allot a number to the
building and enter the details of the building in the Building Register duly intimating
all concerned.
9.0 Responsibility of Staff Occupying Quarters-
9.1 All staffs are under obligation to keep their quarters and compounds in a clean and
tidy state and to obey all sanitary rules that are in force.
Before occupying railway quarters, the occupant should satisfy himself of their
condition and sign the prescribed form.
9.2 Cooking except in kitchens or places specially provided is forbidden.
9.3 The occupant is responsible for notifying the vacation of his quarter and for giving
reasonable notice to the Works, Electrical and Telecom staff for inspecting it in his
presence. The Works and Electrical Supervisor in-charge should inspect the quarter
and submit an estimate of damages attributable to the occupant to enable the
department concerned to recover the cost. If there is an interval of time from date of
vacation of quarters to next occupation, the Sr. Section Engineer (Works) should
make necessary arrangements for its safe custody. It is the responsibility of the
Engineering staff or Special staff where appointed to see that the occupants adhere
to the instructions laid down. Any breach of instruction should be reported to the
occupant’s immediate superior.
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10.0 Vacant Railway Buildings-
10.1 As far as possible, no railway quarters should be allowed to remain unoccupied.
The Sr. Section Engineer (Works) should send a return on buildings lying vacant at
the end of every month through the Assistant Divisional Engineer to the Divisional
Engineer who will take necessary steps in regard to their occupation.
10.2 A return of vacant buildings should be sent by the Divisional Engineer’s Office to
the Accounts Department /allotment authority at the end of every month.
11.0 Taking over of building after completion-

11.1 Buildings along with their services are designed and constructed to meet specific
user requirement. In order to ensure full user satisfaction, it is necessary that the
buildings and services on their completion should be subjected to intensive review
before taking over of the building/structures from contractor. The Construction
/Open Line Engineers should formally take over the building from the contractor.
11.2 The railway contracts generally provide for obligatory maintenance by the original
contractor in the initial stages for a period of three to six months by different Zonal
Railways, depending upon the nature of the work. Immediately after completion of
any assets there are bound to be certain teething troubles in any new construction.
If these are attended to at initial stage itself, the maintenance pressure will be
reduced. Where there are inherent defects both in design and construction, the
maintenance cost rises disproportionately to a higher level and the anticipated life
of building is reduced.
A proforma cum Checklist for checking the items before taking it over and giving
completion certificate to the contractor shall be as per Annexure 8.5. The same
procedure to follow after maintenance period.
12.0 Construction and Dismantling of Building/Structures-
12.1 When constructing new structures/ buildings or making deep excavations, in

addition to Building/structural plans, detailed scheme of erection of form work/
supporting arrangements should be made. When dismantling of any existing
structure is involved to facilitate construction, the scheme for dismantling of the
existing structure shall also be shown in plans. In contractual work, special tender
conditions should be provided to cover above.
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12.2 (a) The dismantling of structure should be done under proper supervision and as
per approved scheme of dismantling.
(b) At major dismantling sites minimum level of supervision shall be Senior Section
Engineer (In-charge), who should be nominated by Dy. Chief Engineer/Sr. DEN in
writing.
(c) The dismantling Plan should be scrutinized by the Drawing Office and approved by
Sr. Divl. Engineer in case of Open Line Organization or H.O.D. in case of
Construction Organization. The dismantling plan should invariably show various
stages of dismantling, equipments to be used for dismantling, area likely to be
affected by debris, any adjacent buildings likely to be affected and action to be
taken thereof.
(d) Proper barricading should be done to stop access of unauthorized personnel near
the dismantling area. Wherever necessary, assistance of RPF should be taken to
prevent people from coming close to dismantling area. Signages warning people
not to enter the danger zone should also be displayed.
e) Proper announcement through Public Address System should be done at regular

intervals to keep the onlookers away from the major dismantling affected zone.
f) The adjacent buildings likely to be affected by dismantling should also be evacuated.
g) In area where law and order is likely to be affected, assistance of local Police should
be taken to keep people away from dismantling area.
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CHAPTER 9
ANNUAL ACTION PLAN AND RATE CONTRACT SYSTEM
1.0 Annual Building Survey and Program for Repairs-

Before the calendar year is completed a survey of the buildings borne on the
Register of Buildings or otherwise maintained from obtained through the demand of
grants of our Ministry of Railway, should be conducted to identify all works of
repairs, minor works and up gradation works required or anticipated. The Report of
the Assistant Divisional Engineer on the Annual Survey of the buildings should
highlight defects of structural nature in the buildings which require personal
investigation of the Divisional Engineer.
Special repairs required to eliminate leakage and dampness in buildings should be

given priority and completed before the monsoon. As far as possible it should be
ensured that all other repair works both Civil and Electrical are completed before
finishing works are taken up. For this the Assistant Divisional Engineer of both the
streams shall submit a time frame of the repairs, minor works and up-gradation
works required or anticipated to the Divisional Engineer in charge of the Service
Centre, who shall be responsible for circulation of a coordinated time frame for
carrying out the repairs by 31st January for the ensuing financial year.
2.0 Annual Action Plan-

Wherever the sum of the maintenance expenditure by a subdivision through funds
obtained from the detailed demand of grants of the Ministry under all heads of
Ordinary Repairs, Special Repairs, Minor Works, Maintenance and Repairs and Up
gradation exceeds his powers to issue, the Assistant Divisional Engineer shall,
under intimation to the counterpart Assistant Divisional Engineer level officers of
other disciplines, take action to forward by 15st December proposal for an Annual
Action Plan for the ensuing financial year. These officers of the other disciplines
shall similarly forward their Annual Action Plan to their superiors.
The Annual Work Program of the Annual Action Plan, indicating the activities of all
disciplines may be approved by Sr Divisional Engineer who is in charge of the
Service Centre except where the divisions are situated more than distance away
from the Division Office, in which case it may be approved by the Divisional
Engineer in charge of the Service Centre. The Annual Work Program may be
circulated to all officers from JE to CE for the division of each discipline. The Annual
Action Plan of all disciplines, shall thus have the same Annual Work Program.
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The Annual Action Plan, which shall be based on the Survey, the Major Complaints
pending as well as on past experience and anticipation, shall include, indicating
quarter/ building / block wise detail of work to be carried out, the following:
1. Extract of works through contracts contemplated in the
(a) Estimate for Annual Repairs
(b) Estimate for Special Repairs (including Extraordinary Repairs)
(c) Estimate for Maintenance and Repairs
2. List of Up-gradation works and Minor works to be carried out.
3. An Annual Work Program giving start and completion of each of the above jobs
and activities
4. A Time Frame for invitation of tenders and award of work and completion thereof.
The Division Engineers shall ensure that all the estimates within competence of
division are sanctioned by 15th January and where approval of higher authority(s) is
required, the proposals are forwarded by 5th January so that these are also
sanctioned by 15th January. Approved Annual Work Programs of each discipline
may be forwarded to the authority competent to approve the same by 15th January.
Action for call of tenders and award of work or supply may be taken in time so as to
start at the beginning of the year i.e. 1st April. Tenders may not be invited for
amount more than 80% of the allocation of the current year or of the estimated
amount whichever is lower.
The Annual Action Plan may be reviewed before 30th September and if necessary
a revised Plan may be approved and additional tenders etc. may be invited.
3.0 Annual Rate Contract System-

The Annual Rate Contract System is suited to Maintenance Operations as it better
meets the following objectives:
(i) Minimises time-gap between demand and start of work
(ii) Avoids Tentative tendering on arbitrary schedules of quantities and thereby
(iii) Minimises Deviations and misuse thereof
(iv) Obviates irrational variation of rates
(v) Avoid Multiplicity of Agencies for a job
It also achieves following benefits

(i) Obviates repeated tendering, Multiple contracts
(ii) Free staff time to be available for inspection and supervision
(iii) Reduces dependence on a single Contractor
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CHAPTER 10
ENCROACHMENTS
1.0 Verification of Land Boundaries and Encroachments-
a) Vide para 1048 of the Indian Railway Code for the Engg. Deptt. (1999 Edition) every
Zonal Railway Administration is responsible for the demarcation and periodical
verification of the boundaries and maintenance of proper records in connection with
land in the possession of that Railway.
b) The Sr. Section Engineer (Works/P.Way) is responsible for maintaining railway land
within the jurisdictions defined in paras hereinafter, without any encroachments or
development of easement rights. He should prevent and remove encroachments, as
and when they arise and where removal of encroachment is possible without taking
recourse to PPE act. Particular care is required to prevent encroachment on
railway land situated above tunnels and below bridges especially Road over/Under
bridges. In cases where the Sr. Section Engineer (Works/P. Way), Station Master,
Chief Goods Clerk, Carriage & Wagon Inspector, RPF Inspector, and other
concerned Inspectors are not able to remove the encroachments on railway land
within their respective areas of responsibility as defined in para 815 hereinafter, they
should report the case to the Assistant Divisional Engineer / Divisional Engineer /
Divisional Commercial Manager / Senior Divisional Engineer / Senior Divisional
Commercial Manager and concerned Departmental officer in charge (in case of
workshop/sheds) / Divisional Security Commissioner as well as the Superintendent
of Police / Divisional Commissioner, and other Civil authorities verbally as well as in
writing for further action.
c) The Sr. Section Engineer (P.Way) shall inspect and maintain the Railway Land
boundaries between stations i.e at other than station limit. The Sr. Section Engineer
(Works) shall inspect and maintain the land boundaries at stations (within station
limit), in staff colonies and all Installations & locations.
d) Maintenance of land boundaries verification Register-
Railways should maintain printed registers on the lines of Bridge Registers as at

Annexure 10.1 (a) & (b) in the attached format showing “Details of Encroachments”
and “Details of the Missing Boundary Stones” and action taken thereon. The entries
in the register should be certified by the Section Engineer/(Works/P.Way) of the
respective sections and verified/inspected by the Asstt. Divisional
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Engineer./DEN/Sr.DEN or other higher officers from time to time. The registers
should have adequate pages so that record of inspection and verification of land
boundaries for a period of 15 years can be accommodated in the register. Separate
registers should be maintained for each Sr. Section Engineer (Works/P.Way)’s
jurisdiction.
A certificate on the following proforma should be given by the Sr. Section Engineer
once a year which is to be verified and counter-signed by ADEN with regard to
correct demarcation of land boundaries.
Certificate for Land Boundaries verification is given below:
Land Boundaries Verification Certificate
Year -------------------- Section---------------------- Kms. --------------- to-------------

Sr. Section Engineer (P. way/Works) ---------------- Sub Division------------------
Division---- -------------
--------------------------------------------------------------------------------------------------------
I, --------------------------Sr. Section Engineer (P.Way/Works) certify that I have
inspected the railway land fencings and boundary stones on my section during the
year ending ---------------------and that they are in accordance with certified the/land
plans. There have been no encroachments except at the following kilometerages
that have been reported upon vide reference given against each.
Details of encroachments
Statio Location Rly So Ar Value of Approx. Purpos Acti Rem

n emplo ft/ ea land approx. Period e on arks
premi yee/ ha in since :Person take
ses/ Outsi rd sq encroac al/ n to
colon ders m hment Comm rem
y/ mid perso existing ercial/ ove
sectio ns/ Relegio
n others us/
Social/
other
KM/ Referen Val Basic

Stat ce to ue market
ion encroac rate/
Page 55 of 127
(fro hment notified
m- plan rate/
to) Rough
assess
ment
1 2 3 4 5 6 7 8 9 10 11 12
I further certify that wire fencing and/or boundary stones are available at all locations
except at the Kilometerages shown below for which action to replace the same is
indicated against each location.
Details of missing boundary stones
Description of Initials of
Date of Action
Location missing boundary inspecting Remarks
inspection taken
stones Officers
Boundary
Km
stone No.
1 2 3 4 5 6 7
1. I certify that railway boundaries are demarcated correctly and that there are no
encroachments, except those listed above.
2. Certified that land plans pertaining to the above mentioned SSE (P. Way)/SSE
(Works) ----------------------------are available with him except the following.
_______________________
Asstt. Divisional Engineer/
_______________________
DEN/Sr. DEN/
_______________________
Chief Engineer/General
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e) During his inspections, the Assistant Divisional Engineer should ensure that Railway
boundaries are demarcated correctly and that there are no encroachments. In
cases where he cannot prevail on the parties to remove the encroachments, he must
report the facts with particulars to the Divisional Engineer who will take up the matter
with local authorities.
2.0 Prevention and Removal of Encroachments –
a) New encroachments shall be got removed promptly under provisions of section 147
of Railway Act 1989. For old encroachments where party is not amenable to
persuasion for removal of such encroachments, action should be taken under the
provisions of Public Premises (Eviction of Unauthorized Occupants) Act 1971.
Encroachment of railway land by railway staff also constitutes grave misconduct on
their part and is ‘good and sufficient reason’ for imposition of major penalty after
following the procedure laid down in the Discipline and Appeal Rules.
b) When an encroachment is in the process of building up, it should be removed then

and there. In case the new encroachment is sought to be built by force, the Sr.
Section Engineer will immediately contact his ADEN and DEN, the Security Officers
(RPF) of the Railway, the Civil and Police officers of the District (directly or through
ADEN/DEN) in writing as well as by personal contacts without loss of time to ensure
that the new encroachment is not allowed to come. The Station Master, Chief Goods
Clerk, RPF Inspector, and other Section Engineers also will be equally responsible
for taking similar action in their areas of responsibility as per para 815 of the Manual.
Headquarters Office should also be contacted without loss of time if necessary.
The Sr. Section Engineer (P.Way/Works)/Section Engineers of Workshop

concerned/Station Master/Chief Goods Clerk will call on the gang men, khalasis to
dismantle and remove the encroachment as soon as noticed. If during such process
of removal of the encroachment the official(s) as stated above is (are) threatened, an
FIR should be lodged with the RPF and simultaneously assistance of RPF Inspector
be sought. The RPF Inspector will provide the manpower and other required
assistance to the officials for immediate removal of the encroachments, and
simultaneously lodge FIR with GRP, Civil Police as the case may be.
Senior officers of the Divisions as mentioned above should guide the subordinate
officials in doing their best to deal with the situation. Simultaneously, if the ground
situation so requires the senior officers should contact their counterparts of similar
rank/authority in the Civil and Police Departments of the State Govt. and seek their
help to deal with the situation. The senior officers of the Division should also contact
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the concerned officers in the Headquarters and seek their intervention in the matter
as necessary.
The officers in the Headquarters should contact their counterparts in the Civil and
Police Depts. of the State Govt. and request that required civil assistance be made
available by them to the Railway officials.
As specified above, a well-coordinated effort should be made by officers/officials of

different capacities and jurisdiction to achieve the ultimate objective that the
encroachments are removed/dismantled within the shortest possible time.
c) Where the encroachments are of a temporary nature in the shape of jhuggies,

jhopries and squatters and where it may be difficult to take action under PPE Act the
same may be got removed in consultation and with the assistance of local civil
authorities.
d) Every year, at the close of financial year, detailed survey of encroachments must be
made under the following categories:-
i) CATEGORY - A) Encroachments by outsiders removal of which requires action under

Public Premises Eviction (PPE) Act.
ii) CATEGORY - B) Encroachments by outsiders which do not require action under

PPE Act (e.g. temporary occupation of land by hawkers, using Railway land for cattle,
cow dung, refuse etc.)
iii) CATEGORY- C) Encroachment by Railway staff in the form of temporary huts etc.
iv) CATEGORY - D) Encroachment by Railway staff who have been allotted railway
accommodation, by way of additions to the structures, unauthorized use of land for
cultivation etc.
Note: Category “A” encroachment is of the hard type and Category “B”, “C” & “D”
encroachments are of the soft types.
e) The Sr. Section Engineer (Works/P.Way) should maintain details of encroachments

in a register showing their incidence and removal with necessary details as given in
Annexure 10.2 (Encroachment Inspection Register).
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One page of this register shall be allotted to each encroachment. A scale plan of the
encroachment shall be provided on the facing side.
Once a case is opened the entries should not be discontinued unless and until the
encroachment is removed. A note to that effect should be made in the register. The
frequency of inspection of encroachment shall be at least once in 3 months.
Sr. Section Engineer (Works/P.Way) shall give a certificate in the following proforma,
once in three months which shall be verified and countersigned by the ADEN.
"I............................................., Sr. Section Engineer (Works/P.Way) certify that I have

inspected the Railway land in my section during the quarter
ending ..................and there have been no encroachments except at the
locations shown in this register, that have been reported upon vide references given
against each."
sd/-
Sr. Section Engineer (Works/P.Way)
ADEN should submit every month the summary of the status of removal of
encroachments to the Divisional Engineer.
Monthly progress regarding additions and removal of encroachments, filing eviction

cases and their progress in court of Estate Officer, in Civil Courts etc. should be
submitted by Divisions to Head Quarter.
Encroachment plans to scale shall be made for every encroachment. These

encroachment plans along with details of encroachment as per Annexure 10.2
should be checked and signed by Sr. Section Engineer
(Works/P.way)/ADEN. Records of such encroachment plans should be kept in the
Divisional office and these encroachment plans should be handed over and taken
over by Sr. Section Engineer (Works/P.way)/ADENs at the time of change of charge.
A copy of encroachment plan should be available with Sr. Section Engineer

(Works/P.way) /ADEN/DEN/Sr.DEN. Any encroachment added or removed should
be reflected in the encroachment plan.
A copy of encroachment plan should he handed over by the Sr. Section Engineer
(Works/P.Way) to SMs/ RPF Inspectors/Workshops Supervisors in charge etc.
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(f) Steps to control the unauthorized use of Railway land:
Following further steps should be adopted to control the unauthorized use of railway
land:-
(i) For any addition/alteration of a pucca structure, written sanction of the Divisional
Engineer should be necessary. Any structure in which cement is used may be
classified as pucca structure.
(ii) For alteration /addition of any temporary structure, written sanction of ADEN should
be necessary.
(iii) Plans for commercial plots at various stations should be approved jointly by Divl.
Engineering and Commercial Officers and at site demarcation of the plots should be
done with rail posts by Engineering Deptt. Whenever any commercial plot is
licensed the Commercial Department should give a copy of the allotment letter to the
Engineering Deptt. so that Sr. Section Engineer (Works) can ensure against any
unauthorized use. The Station Master should also have a copy of the approved plan
of commercial plots at the Station. Station staff, including Commercial staff posted in
Goods Sheds should firstly ensure that commercial plots are not misused and
secondly, in case of any misuse and/or encroachment should immediately report it to
the Engineering Deptt. for eviction and other action that may be necessary. This will
also apply to the cases of any licensing for shops, tehbazari etc. in the circulating
area and goods shed premises.
(iv) To prevent imminent encroachments on vacant railway land, planting of suitable

trees/ shurbs including quick growing thorny trees like Prosopis Juliflora (Vilayati
Babul) should be adopted.
(g) Eviction process shall include inter alia:-
(i) Identification of the existing encroachments.
(ii) Ensuring that all the cases under the PPE Act have been filed.
(iii) Estate Officers should expedite finalization of the cases pending with them.
(iv) Action for possession in accordance with the extant orders where eviction orders
are received.
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(v) Mobilization of help of Civil Authorities by formal/informal requests at different levels
till the required assistance is forthcoming.
(vi) Cases directed to the courts to be pursued for early finalization with the help of the
Railway Advocates.
3.0 Division of Responsibility –

The following division of responsibility between the station staff and the engineering
staff should be observed in regard to encroachments within the station areas:
a) At stations, the Station Master, jointly with nominated/senior RPF Inspector, will be
responsible for preventing encroachments and for driving out trespassers by
obtaining help also from RPF, Police and Sr. Section Engineer (Works/P.Way) as
necessary.
b) In the goods shed, the Chief Goods Clerk wherever available and at other places the
Station Master, jointly with RPF inspector, will be responsible for preventing
encroachments and for driving out trespassers also with the help of RPF/Police and
Sr. Section Engineer (Works/P.way) as necessary.
c) The responsibility for preventing encroachments and for driving out trespassers in
circulating areas of the stations and goods sheds will rest with the 'Station
Manager/Station Master/SS/CGC for their respective areas. They can take the
assistance from Engineering and RPF staff, as may be found necessary.
d) Whenever an encroachment incipient or otherwise is noticed in the station area, the

Station Master/Chief Goods Clerk should take immediate action to have it removed.
Assistance from the RPF/Police and Engineering staff should be taken as
necessary.
e) At station, where Section Engg. (Works) is not posted, but Inspector/RPF is there,
then the Inspector/RPF is responsible for checking fresh encroachments.
f) In case of loco sheds/workshops, concerned (nominated) departmental supervisor

(e.g. Sr. Section Engineer (C&W) for coach manufacture depots etc.) along with
RPF Inspector shall be jointly responsible.
g) While instructions contained in this para (a) to (d) would generally apply, it would be
desirable to nominate Traffic, Commercial, Engineering officials as in-charges of
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specified areas at medium and large sized stations to keep a watch on
encroachments and take appropriate action for immediate removal.
h) Whenever encroachments are taken up under PPE Act, the concerned officials from
Engineering (including workshops Supervisors), Commercial, Traffic or Security
departments, as the case may be, would act as the Presenting Officer, and
proactively help in expeditious finalization of the proceedings. Adequate training may
be provided by IRICEN/Pune and in Railway Staff College, Vadodara to the Estate
Officers to make them well conversant with the provisions of the PPE Act, 1971 and
also various avenues available to them while dealing with cases of encroachments.
Course contents may include case histories and various relevant court judgments on
the appeals against the orders of Estate Officers.
i) RPF should play a proactive role in removal of soft encroachments as and when
existence of such encroachments is brought to their notice. They should also provide
assistance in co-operation with State Police/GRP where cases have been decided
by the Estate Officers.
4.0 A. Action to be taken while handing/taking over of charge by Supervisors-
(a) A joint field check on the existing encroachments will be mandatory part of the
Handing over/Taking over of the Section Engineer(Works/P. Way)s’ charge. This
should be followed by a joint signing at the end of the Encroachments Register on
the number of encroachments in the jurisdiction. The fact that these steps have been
completed should be an item required to be specifically mentioned in the Handing
over Note of the outgoing Supervisor. Similar procedure should be followed by the
concerned officials from Commercial, Traffic, Mechanical, Electrical, and Security
departments.
(b) In the event of fresh encroachments having taken place being noticed at the stage of
handing over of charge, and which were not specifically brought out in writing to the
notice of the officers/authorities as specified in paragraph 814 (b) suitable adverse
entries shall be made in the Confidential Records of the official(s) concerned, and
he(they) will also be liable for DAR action.
4.0 B. Liability for D&AR action-

It is imperative on the part of concerned Branch officer that for any new
encroachments that come up on railway land, officials responsible for safeguarding
the railway land are taken up under Railway Servants(D&A) Rules.
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5.0 Railway Land In Important Metropolitan & Commercial Cities-
In all such cities where the cost of land is very high, special staff including RPF
should be deputed to deal with the encroachments and its removal. This batch of
staff will be jointly responsible to ensure that no further encroachment of Railway
land takes place. They will immediately remove the encroachments to avoid any
development of the same. In case of non-removal, due to certain unavoidable
reasons, they will lodge FIR with GRP/Civil police and report the encroachments
with copy of encroachment plan, FIR etc.to the Divisional Engineer/Sr.Divisional
Engineer who will initiate action for removal of encroachment and keep headquarters
informed. Assistance of RPF should be enlisted when dealing with the Civil Police.
6.0 Maintenance of Rights of Way-

a) The Assistant Divisional Engineers and Section Engineers (Works) shall see that the
rights of way across Railway land are not allowed to be infringed upon.Prompt action
should be taken to prevent any person obtaining squatter's rights on railway
property.
b) So as to assert the right of ownership as against any public claim of way, roads and
authorized passage across Railway land over which the public have no right of way,
should be closed for one day of 24 hours every year. This should be done during
the date or dates approved, if necessary, by the local authorities. Necessary reports
should be sent by the Senior Supervisors to their Assistant Divisional Engineers
after the procedure is observed, with details of station yards and kilometrages. A
notice of at least a fortnight should be given to the public of such closure. These
notices may be fixed in some conspicuous place in the villages or towns where such
passages exist, for the information of the public. In case of important roads such
notices should be published in the local newspapers.
7.0 Religious Structures-
a) There is a total ban on licensing land for religious purposes. The Zonal Railways will
ensure that no requests for further licensing of Railway land for religious purposes
are entertained by them.
b) In regard to existing licenses for prayer platforms, shrines, temples, mosques,

graves and tombs etc. on Railway land, the Assistant Divisional Engineers should
maintain registers showing therein full particulars of the extent of each
structure. The Religious Structures Registers should contain details of the locations,
description of construction, extent of land on which the structures are located, history
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of the structure, reference to plans, community by which it is regarded as sacred and
with whom dealings should be made. The principles enunciated in para (a) should
be complied and suitable control of Railways should be ensured through Agreement
and Plans. The management should be by a committee consisting of railway
employees.
The Senior Supervisors should keep a constant look-out for un-authorized extension
of existing structures or construction of new structures and report such occurrences
at once to the Assistant Divisional Engineer.
c) In case unauthorized extensions or new constructions are noticed, it should be

possible for the Assistant Divisional Engineer and Staff to persuade those
concerned, to desist from further construction. If required the Assistant Divisional
Engineer should report immediately to the Divisional Engineer who will then ask the
Department concerned to take requisite measures. When this stage is reached, the
matter should be reported by the Divisional Engineer to the Chief Engineer. It
would be desirable to inform District authorities about such instances promptly and
impress upon them the need for removal of such additions to old structures or new
constructions. In unavoidable circumstances, only individual cases may be referred
to the Railway Board for regularization of the encroachments.
d) Licensing of the area or regularization of the religious structures may be limited to

maximum of 500 sq. metre in each individual case.
e) Nominal license fee fixed for the purpose will be charged in respect of religious and
welfare organizations, as decided by railway administration from time to time.
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CHAPTER 11
PASSENGER AMENITIES, STATIONS AND YARDS
1.0 General:
As stations and their environs are the first point of contact between Railways and
their customers, special importance is required to be given to the facilities provided
to passengers in regard to their adequacy, quality and maintenance.
While planning for provision/ augmentation of stations, due consideration needs to

be given to the importance of the station from point of view of passenger traffic.
2.0 Categorization of Stations:
(a) For the purpose of categorization of stations, the basic parameter is the
passenger earnings of each station, from both reserved and unreserved
passengers. The earnings are to be calculated on the basis of the number of
passengers boarding at a particular station, irrespective of the location from
where the ticket has been issued.
(b) Station have been categorized in seven categories namely A1, A,B,C,D,E& F
depending upon annual passenger earning as per criteria prescribed by Railway
Board from time to time (2012/LM(PA)/3/5 dt.11/09/2012)
(c) The categorization of station shall be reviewed every 5 year.
3.0 Minimum Essential Amenities (MEA):
(a) When a station is constructed, certain minimum amenities are required to be

provided at each category of station (on the basis of projected passenger
traffic/earnings). These are called Minimum Essential Amenities (MEA).
(b) The Norm for Minimum Essential Amenities required and quantum of the same at
each category of station shall be as per Railway Board’s instructions issued from
time to time. In case amenities available at station are less than MEA but
considered adequate, General Manager’ approval may be taken (Railway
Board’s letter No.2012/LM (PA)/3/5 dt.11/09/2012).
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(c) For the purpose of provision of MEA, the island platform should be treated as
single platform.
4.0 Recommended Amenities:
Once the Minimum Essential Amenities are available at station, further

augmentation should be considered at recommended level on need basis. The
Norms for recommended level as issued by Railway Board from time to time are
purely of recommended nature & not mandatory. Present norms are given in
annexure IV of Railway Board’s letter No.2012/LM(PA)/3/5 dt.11/09/2012.
5.0 Desirable Amenities:
Desirable amenities are those amenities which are considered desirable to further
improve customer satisfaction and interface process at the station. The quantum of
these amenities would depend upon the category of the station and as per Railway
Board guidelines issued from time to time. Present norms are given in Railway
Board’s letter No.2012/LM(PA)/3/5 dt.11/09/2012.
6.0 Allocation of Expenditure:
Minimum Essential Amenities shall always be provided as a part of the concerned

Plan Head at the time of construction of new Stations. Augmentation of any facility
hereafter at station shall, however, be charged under Plan Head "Passenger and
Other User Amenities".
7.0 Maintenance of Passenger Amenities:
a. It is desirable to have maintenance unit based at all A1, A & B category stations
for prompt attention.
b. Station Master will arrange to display in his room the quantum of MEA required to
be provided and amenities actually available.
c. Amenities provided at all the stations shall be maintained in good working order at
all times. Maintenance staff shall carry out repairs needed immediately after
receipt of information from the Station Master/Station Superintendant. However,
Station Master should organize, through Imprest, expeditious repairs to small
items of passenger amenities such as hand pumps/taps, water trolleys, clock,
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light/fans, urinals/latrines and furniture at stations. (Railway Board’s Circular No.
94/LMB/2/175 - dated 24.06.2003).
8.0 Review & Updating of the passenger amenities database in Division:
(a) The commercial department, being a nodal department for passenger amenities,
will maintain & update complete data base of amenities available at stations in
division in prescribed format every year on getting details of new amenities
added from station manager from time to time. The database of passenger
amenities shall be maintained on web based portal PAMS (Passenger Amenities
Management System)
(b)The commercial department will also Review the requirement of additional

facilities based on passenger earnings or importance of station & will propose
them for sanction in Works Programme at appropriate time.
9.0 Booking Offices:
(a) The. Booking Windows may be distributed function wise or destination wise by
the Commercial Department.
(b) The planning & layout of booking window should be as per plan provided by
Commercial Department.
10.0 Waiting Halls:
(a) The area of waiting hall to be decided after considering the covered area
available at booking office.
(b) Waiting Halls are meant for the paid passengers and hence should have entry
from the platform side only.
(c) At suburban stations, extensions of platform shelter in lieu of construction of

Waiting Hall may be done.
11.0 Platforms:
(a) Length of Platforms:

The length should be adequate to accommodate the longest train received at the
station.
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(b) Width of Platforms:
The width should be determined on the basis of the clearance specified in the
Schedule of Dimensions. The platform widths should be adequate to permit a
free unhampered movement of passengers.
(c) Height of Platforms:

The level of platform shall be as mentioned as Annexure 4.2 for various
categories at the stations. The heights for various levels of platforms shall be as
under:-
Level B.G. M.G.
Height above rail level for high 840mm maximum 405mm above Rail
passenger platforms 760mm minimum Level
Maximum height above rail level for 455mm 305mm above Rail
low passenger platform Level
(d) Platform Surfaces:

(i) The platform surface should be as per Guidelines issued by Railway Board from
time to time. Present guidelines are given at Annexure 4.7.
(ii) In the case of single face platforms, the platform surface should have a slope of
1 in 60 away from the coping.
(iii) In the case of two face (island) platforms the platform surface should have a
slope of 1 in 60 away from the centre of the platform up to the coping on either
side.
(iv) The ends of the platforms should be provided with ramps at a slope not steeper
than 1 in 6.
(v) A demarcation line should be drawn 1.8 m from the edge of platform. In the area
so demarcated, trolleys shall not be allowed to enable free movement of
passengers in that area.
(e) Platform Fencing:

All single face platforms should be provided with a suitable fencing or hedging
(preferably Bougainvillea) of a height of 1.8m with a berm of at least 600 mm
beyond the fencing or the hedging.
(f) Station Manager shall ensure regular cleaning/ washing of Platform as well as
Platform lines
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12.0 Shady Trees on platforms:
(a) The planting will be the responsibility of the Engineering Department. Station
Manager shall ensure up keep and watering of plants at stations.
(b) The trees should be so planted that they do not obstruct the visibility of signals or
infringe Schedule of Dimensions or infringe the overhead electric wires (Traction
or General Service) or obscure the platform lights or signs.
(c) If the trees are already in existence, the positioning of the new equipment should
be so adjusted as to avoid cutting of trees as distinct from trimming their
branches.
(d) It would be advantageous to provide suitable raised masonry platforms around

the fully grown trees as an additional seating accommodation for the passengers.
13.0 Lighting:
The provision & maintenance of lighting arrangement with their associated

equipment for entire station area will be responsibility of Electrical department.
However, where oil lamps are used for lighting, their provision, repair &
maintenance will be responsibility of Operating deptt. The use of Solar Panel may
be encouraged at stations where electricity is not available.
14.0 Drinking Water Supply:
(a) Where pipe water supply is available, potable drinking water should be supplied
on platform by providing adequate number of taps at suitable locations. At
smaller stations where pipe water supply is not available, minimum one hand
pump should be provided.
(b) In addition, Commercial Department should arrange supply of potable drinking

water through mobile or stationary container wherever desirable
15.0 Latrines, Urinals and Dustbins:
(a) Latrines and Urinals shall be provided as per scale laid down.
(b) Out of total no. of Latrines and Urinals as determined in manner indicated above,
one third may be reserved for Ladies.
Page 69 of 127
(c) All toilets should be gradually converted into Pay & Use system.
(d) The urinals may be suitably distributed on different platforms and waiting halls.
(e) Toilet should be provided near Station Master's office for easy maintenance at D
& E category stations.
(f) All latrines and urinals should be sanitized. Water-borne sanitation shall be
provided as far as practicable.
(g) An adequate no. of dustbins should be provided at the suitable locations on the
platforms by Commercial Department.
(h) Station Manager shall ensure cleaning/ washing of latrines, urinals, Platform as
well Platform lines.
16.0 Platform Covers:
(a) Depending on the climatic conditions, number of passengers and nature of traffic,
Platform Covers should be provided as per scale laid down.
(b) Large-scale covering of platforms should be confined to

(i) Junction stations.
(ii) Stations at Civil District Headquarters.
(iii) Stations at cities and towns with a population of more than 1 lakh.
(iv) Stations in heavy rainfall areas.
(v) Suburban stations.
(c) The Platform Covers should be provided in terms of standard bays and the area
under the Platform Covers may therefore marginally exceed the area required to
be provided.
(d) Platform shelters should be extended up to the landings of the foot-over bridges.
At small stations, platform shelters should be provided in front of the station
building as far as possible. At locations where there is an uncovered space of
platform between the shelter and the foot-over-bridge, as far as possible, a
covered pathway should be provided to the foot-over-bridge.
Page 70 of 127
(e) The platform covering should be as per Guidelines issued by Railway Board from
time to time. Present guidelines are given at Annexure 4.8 in IRWM.
17.0 Foot-Over-Bridges or Sub-ways:
(a) Foot-over-bridges or sub-ways as convenient and techno-economically feasible

should be provided at station as per laid down scale.
Stations with high level platforms should normally be provided with foot- over-
bridges on a programmed basis.
(b) The design and location of the foot-over-bridges and the sub-ways should be
guided by the criterion of a rapid dispersal of the passengers through the
identified exit points and keeping in view the future expansion of station building.
The ramp provided for FOB or Subways should have gradient of 1 in 12 or flatter.
(c) New FOBs should be at least 6m wide at ‘A-1’ ‘A’ and ‘C’ category stations,
wherever feasible. New FOBs at ‘A1’ & ‘A’ category stations should be
compatible for installation of escalators. Foot over bridges shall be provided at all
crossing stations during doubling/gauge conversion up to ‘D category station,
wherever the same are not available.
(d) The design for the foot-over-bridge should provide for covering which should
preferably be provided at the initial stage itself.
(e) At stations where there is more than one platform without any foot-over-bridge or
sub-way connecting them, a pathway for passengers should be provided
connecting the ends of the platforms. The pathways should have a minimum
width of 2 m and should ensure that it is clear of all obstructions such as
signaling equipment, etc. which should be suitably bridged.
(f) For foot-over-bridges, sub-ways and pathways, the lowest overhead clearance for
the movement should be of 2.75m.
18.0 Waiting Rooms:
(a) Waiting Rooms need not be provided at suburban stations i.e. Category 'C
Stations.
Page 71 of 127
(b) At non-suburban junctions and terminal stations, the facility should be based on
the volume of traffic changing over and the time the passengers have to wait as
determined by the Commercial Department.
(c) If the area to be provided for the Waiting Rooms is sufficiently large, the
Commercial Department may provide separate Waiting Rooms for the general
and female passengers and passengers of different classes.
19.0 Signages:
All the signage at the station should be standardized in terms of Railway Board’s
Circular No. 97/TGII/39/11/signage dated 11.3.1999 as amended from time to time.
For location of signages, a plan should be made for each station.
20.0 Stalls and Trolleys:
The number of trolleys and catering stalls under the platform shelter should be
reduced to minimum and automatic vending machines should be encouraged to
replace existing vending stalls.
(a) Modular stalls shall be provided to save space on platforms. These should be as
per Railway Board’s Circular no. “99/TG/3/631/5/Pt-1, dated 25.02.2000 as
amended from time to time.”
(b) Efforts should be made to make the stations cooking free and reduce the number
of trolleys.
(c) Minimum trolleys and catering stalls under the covered shed should be allowed.
(d) Automatic vending machines should be encouraged to replace existing vending

stalls.
21.0 Facilities for Physically Handicapped:
Railways are to provide convenience to the physically handicapped persons to

comply with the provision of "The Persons with disabilities (Equal Opportunities;
protection of rights and full participation)" Act, 1995. As per provisions of this Act,
equal opportunities are to be given to handicapped persons in terms of
employment, access to various places and services. The relevant provisions for
Railway are as under:
Page 72 of 127
(i) Section 44(b) of the Act states that "Establishments in the transport sector shall,
within their limits of the economic capacity and development, for the benefit of
persons with disability take special measures to adapt toilets in rail compartment,
vessels, air-crafts and waiting rooms in such a way to permit the wheel chair
users to use them conveniently."
(ii) Section 45(d) of the Act states that "The appropriate government and local
authorities shall, within the limits of the economic capacity and development,
provide for engraving edges of railway platforms for the blind or for the persons
with low vision".
(iii) Section 45(e) of the Act states that the "The appropriate government and local
authorities shall, within their limits of the economic capacity and development,
provide for devising appropriate symbols for disability."
(iv) Section 46 of the act states that "The appropriate government and local
authorities shall, within their limits of the economic capacity and development,
provide for
(a) Ramps in public buildings.

(b) Adaptation of toilets for wheel chair users.
(c) Braille signals and auditory signals in elevators/lifts.
(d) Ramps in hospitals, primary health centers and other medical care and
rehabilitation institutions. Commercial department being a nodal department for
Passenger Amenities should co-ordinate and ensure provision of above facilities
in systematic manner.
v) The Commercial Department shall ensure provision of these facilities.
vi) Notices in the prescribed languages should be prominently displayed near such
pathway crossings the track, for the use of disabled persons that “while crossing
the pathway, attendant should also accompany the disabled person”.
vii) For further guidance on the subject refer RDSO’s Guidelines circulated by
Railway Board vide letter no. 2012/LM(PA)/08/04/Policy/PwDs dated 06.06.13 or
as amended from time to time.
Page 73 of 127
22.0 Station Name Boards:
(a) Station names should preferably be engraved and painted on the principal name
boards made of stone or reinforced cement concrete. The principal name boards
painted on both faces should be fixed at both the ends of the platform and
generally oriented at right angle to the track without in any way infringing the
Schedule of Dimensions. The actual angle at which the name boards are fixed
should be determined by the site conditions ensuring the criterion that the name
board is clearly visible from the approaching trains.
(b) In the case of long platforms and at stations so identified by the Engineering
Department, additional secondary name boards at convenient intermediate
positions usually at the rate of one for two coaches may be fixed parallel to the
length of the platform. Such secondary name boards can be made of framed
metal, asbestos or wooden sheets and painted on the sides (one or both) facing
the track.
(c) The length and width of the principal and secondary name boards will be
determined by the total written material to be engraved or painted on the name
boards. The height of the lower edge of the principal and secondary name
boards should be 2m above the platform level.
(d) The station names & their spelling on all types of name boards should be as
approved by the State Government. The Commercial Department may decide
the name, spelling of language of station name in consultation the appropriate
Railway Users Consultative Committee and State Government. The script for
the station names in Hindi shall be Devnagari and for other languages as
adopted by the respective State Governments.
(e) The size of the letters and their prominence for all the scripts shall be uniform
and conform to the following:
Principal & Secondary Height of letters 300m thickness in proportion to the

Name Boards: style of the script
Tertiary Name Boards: Height of letters 75mm and thickness in proportion
to the style of the script
(f) All station name boards shall be properly illuminated so that they are legible at
night. Special importance is to be given to the principal name-boards which may
Page 74 of 127
be specially illuminated with a bright electric lamp so that the whole of the board
is clearly visible and legible at night.
(g) Station names in the same scripts as specified here in above may also be
displayed on the following structures so as to be visible from a running train, the
letters being in Black on Traffic Yellow or White background:
(i) Lamp shades in letters of 75 mm height
(ii) High service tanks and other Tall Structures in letters of 300 mm to 600 mm
height.
(iii) Cabins in letter of 300 mm height illuminated with a bright electric lamp where
the cabin is electrified.
(h) The Mean Sea Level rounding off to nearest half a meter, shall be written on
principal station name board.
23.0 Time Table Boards and Fare Lists:
Boards or cement plaques, with or without wire-netting, should be provided at

suitable places, by the Commercial Department, for posting time tables and fare
lists thereon.
24.0 Design of Station Complexes & Preparation of Master Plan:
(a) The layouts for the construction of the stations including the circulating areas,
station buildings, goods shed etc., should be so planned as to be functionally
efficient. For important stations, the Engineering Department may engage the
services of Architectural Consultants to evolve suitable plans.
(b) The station buildings should incorporate in them the features of the local
architectural heritage wherever possible. While extending or modifying the
existing station buildings, it must be ensured that the new construction
harmonizes with the architecture of the existing station buildings. The plinth
level of the station buildings should provide for raising of the platform to a
high level platform.
(c) For all stations, the centre of the station building acts as the reference point
for the yard plans, inter-station distances, chargeable distances, etc. The
reference point shall be prominently marked with an engraved vertical arrow
Page 75 of 127
on the external walls of the station building with the caption "CENTRE LINE
OF STATION" engraved below it. The location represents a fixed reference
point and shall not be altered if the station building is subsequently extended,
altered or rebuilt. The fixed reference point shall be maintained properly and
in the event of removal of the part of the structure on which it is fixed, the
reference point shall be re-engraved at the same location on any other
permanent structural element available.
(d) A permanent Bench Mark (B.M.) linked with the Survey of India B.M. System
should also be provided in the prescribed manner on a suitable part of the
station building at a location least likely to be disturbed. A list of B.M.s should
be maintained in the offices of SE (Works), ADEN, & DEN with complete
description of their location, level etc.
(e) In all stations buildings, camp office/ facilities for keeping material for day
today repair be provided for SE (Works) as per Annexure 4.7 in IRWM.
25.0 Approach Roads and Circulating Area:
(a) The location of new stations and their facilities covering Booking offices, Goods
sheds, etc. should be so chosen as to be convenient to the city, town or village
served by the station. The station and goods shed approach should have an
easy and unobstructed connection with the main road system serving the station.
(b) The approach roads for all the station facilities within the Railway land should be
maintained by the Engineering Department. The portion of the approach road
beyond the Railway Boundary linking the main road network of the city, town or
village can also be maintained by the Engineering Department if the Road
Authorities agree to the arrangement with the maintenance being undertaken as
a Deposit work.
(c) The circulating area adjoining the station building and goods shed should be
properly designed to ensure rapid dispersal of the passengers and road vehicles
and avoiding conflict between pedestrian and vehicular traffic. The circulating
area should provide adequate parking space, nominated space for embarking
and disembarking for vehicular traffic, and loading and unloading of goods. The
circulating area should facilitate a smooth unhampered flow of the road traffic in
the vicinity of the station building and goods shed.
Page 76 of 127
(d) While formulating the plans for new circulating area or modifying the existing
circulating areas, the Engineering Department may consult the appropriate local
authorities to ensure that the Railway's planning matches with the local
authorities' planning for the road traffic management near the station area.
(e) Whenever circulating areas are redesigned, altered or wherever stations are
congested, possibility of providing FOB landings directly into circulating areas
should be examined as it decongests main platforms.
(f) No statues and plaques should be provided in the station premises.
Page 77 of 127
ANNEXURES:
ANNEXURE-1.1a
SCHEDULE OF FINISHING ITEMS
Exterior Interior
Colour Painting Text mat or Painting with Polishing White

washin external poly mat plaster Paint, /Painting of washing of
g surface based Synthetic interior wood kitchen
with equivalent enamel paint, work and and pantry
water synthetic Oil bound Painting of
proofing silicon distemper, steel work
cement based Acrylic Paint,
paint exterior Acrylic
paint distemper
(1) (2) (3) (5) (6) (7) (8)
Corridor O.T.
Rooms -1 year
1.Hospitals 1 year 3 years 5 years 4 years 1 Year
& Other areas -
2 year
2.(a) Refreshment rooms

(b) Rest Houses for
Officers and Sub- 1 year 3 years 5 years 2 years 4 years 1 Year
ordinates
(c) Running rooms
3.Station Buildings 1 year 3 years 5 years 2 years 4 years -
4.(a) Offices and

Service buildings
(b) Institutes and clubs
(c) Schools 1 year 3 years 5 years 2 years 4 years 1 year
(d) Gate-lodges, cabins
etc.
5. Workshops, running
sheds, Goods Sheds,
transhipment sheds, 1 year 3 years - 2 years 4 years -
repacking sheds etc.
Note: The above periodicity can be modified with the approval of SAG officer in HQ based on
local environmental/climatic condition.
Page 78 of 127
Schedule of Finishing Items for Residential buildings
Exterior White Painting Polishing Premix, Collection of water

Colour washing with /Painting Semi sample & analysis
washing & of plaster of dense/
interior kitchen Paint, interior Dense Physical Chemical
white and Synthetic wood Carpeting & Bacte-
washing pantry enamel work and of roads riological
incliuding paint, Painting
ceiling Oil bound of steel
distemper, work
Acrylic
Paint,
Acrylic
distemper
1 2 3 4 5 6 7 8
Periodicity
Ty. II, 1 year 1 year 2 year 3 year 5 year 1 Month 6 Months
III, IV
&V
Page 79 of 127
ANNEXURE-1.1b
MAINTENANCE NORMS OF SANITATION ITEMS
S.No. Item Type of Structure/ Building
Hospitals All other Residential

Service Buildings/
Buildings Colonies
1. Cleaning and Disinfecting of water Once in 3 Once in 6 Once in 6

storage/ Distribution tanks, Water mains months months months
2. Cleaning of manholes/ Gully chamber/ Once in 6 Once in 6 Once a year

Inspection chambers and flushing of months months before
building sewers monsoon
3. Cleanliness of drains Storm water Once a year Once a year Once a year
drains before before before
monsoon monsoon monsoon
Wet drain At least once At least once a At least once a

meant to serve a fortnight fortnight fortnight
as quarter
drains
Other small At least once At least once a -

drains parallel a month month
to roads
4. Ciearing of Rank During At least once At least once a At least once a

Vegetation monsoon a month month month
Rest of the As per As per As per

period requirement requirement requirement
Page 80 of 127
ANNEXURE-1.2
REGISTER OF SPECIAL REPAIRS

Special Repair Group...................
S. Complaint House Location Approximat Repairs required in Schedule

No No. No./ of e Quantity Less Within Within of
. Locality Repairs than 1 3 6 Repairs
month month month
s s
1 2 3 4 5 6 7 8 9
Page 81 of 127
ANNEXURE-2.1
SCHEDULE OF INSPECTION OF Sr.ADEN/ADEN, SSE (WORKS) AND JE (WORKS)
Frequency
SN Item Senior Section Engineer

Sr. ADEN
(Works) and Junior
/ADEN
Engineer (Works)
1 Staff quarters & Service Once in 5 Once in a year by rotation.

Buildings Years (20%
every year).
2 Inspection of complete Water Once in a year. Once in three months by

supply systems. rotation.
3 Inspection of Sewerage & Once in 3 Once in a year by rotation.

drainage system. years.(1/3rd
every year).
4 Verifications of land boundaries. Once in a year. Once in a year by SE(works)

and once in six months by
JE(works)
5 Land verification given on At discretion. Once in a year by rotation.

license basis.
6 Inspection of hoarding boards At discretion. Once in a year by rotation.

(Location & Structural safety).
7 Inspection of roads. At discretion. Once in every 2 years by

rotation
8 Inspection of Afforestation and At discretion. Once in every 6 months by

Horticulture works rotation.
9 Inspection of Steel structures Once in 5 year. Once every year by rotation.

such as Workshops, Running (20% every
sheds, Platform covers, FOBs year).
and Flood light Towers.
10 Cast iron, Wrought iron or -do- Once every year by rotation.

Pressed Steel Plate water tanks
and staging whether of steel
Page 82 of 127
Frequency
SN Item Senior Section Engineer

Sr. ADEN
(Works) and Junior
/ADEN
Engineer (Works)
sections or rails.
11 Other structures in which -do- Once every year by rotation.

timber, rail or steel work is used
to support any part of the
structure.
12 Religious structures on Railway Once in a year. Once every year by rotation.

land.
13 Inspection of Petty Repair Once in two Once in a month by rotation.

Books at stations. months.
14 Inspection of ORH, SRH, Once in three Once in a month by rotation.

Running Room, Crew Booking months.
lobby, Hospital, Officer’s Club,
Railway Canteen, Railway
School, Railway Institute &
Community Hall.
15 Inspection and checking of Minimum once Minimum once a year

office and store of a year thoroughly especially stores
SSE(Works)/JE(Works) thoroughly and imprest.
especially
stores and
imprest.
Routine
inspection
during each
trolley
inspection.
Page 83 of 127
ANNEXURE-2.2
QUARTER/BUILDING INSPECTION REGISTER
Station/Location : Building/Quarter No. & Type :

Date of Inspection :
(Item wise details to be inspected in residential quarters are mentioned in
Annexure 3.2b)
Priority of repair
Need
Need repair
replacement
(Observation
Items (Observation
with
With
Quantity)
quantity)
Immediate Annual Routine
Condition of walls
Condition of Floor
Condition of door-window
Condition of Roof
including Leakage
Condition of Water
supply, Sanitary fittings
and drainage
External Services like

sewers etc
White wash/color wash &

Painting
Common/ circulating
area, Road
Any other item requiring

attention & Remarks
Signature of Inspecting
Official with designation
Page 84 of 127
ITEM WISE DETAILS TO BE INSPECTED IN RESIDENTIAL QUARTERS ARE:-
1. Walls
1.1 Cracks
1.2 Condition of plaster
1.3 Condition of masonry
1.4 Dampness etc.
2. Floors
2.1 Cracks
2.2 Settlement
2.3 Skirting, Dados etc
3. Doors, Windows, Ventilators & Cupboards

3.1 Condition of glass panes
3.2 Condition of panels in shutters
3.3 Improper/missing fittings
i. Hinges
ii. Handles
iii. Tower Bolts
iv. Aldrops
v. Floor door stopper
vi. Knobs
vii. Cleats
viii. Hooks & Eyes
ix. Curtain Rods
x. Stays
xi. Pelmets etc.
4. Roofs
4.1 Leakages /Damp patches
4.2 Tie rods of jack arch.
4.3 Golas, Khurras
4.4 Drip course
4.5 Rain Water pipe
4.6 Parapet, coping etc.
Page 85 of 127
5. Water supply & Sanitary fitting
5.1 Leakages in pipe joints
5.2 Functioning of washers
5.3 Functioning of traps in fittings
5.4 Functioning of floor traps
5.5 Functioning of overhead/low level cistern

5.6 Condition of overhead tank
5.7 Cleaning of overhead tank
5.8 Fittings
i. Wash basin
ii. Mirror
iii. Glass shelf
iv. Towel rail
v. Hangers
vi. Sinks
vii. Taps
viii. Pillar cocks
ix. Showers
x. Cisterns
xi. Ball valves
xii. Seat cover
xiii. Steps
6. External Services
6.1 Manhole covers
6.2 Covers to gully traps
6.3 Cleaning of manholes
6.4 Plinth protection
6.5 Cleaning of storm water drain
6.6 Approach roads
6.7 Service lanes
7. Finishing
7.1 White wash/ colour wash/ distemper
i. When was it done last?
ii. When is it due?
iii. Existing conditions
Page 86 of 127
7.2 Painting
i. When was it done last?

ii. Existing conditions
iii. When is it due ?
8. Common Areas
8.1 Railing to staircase

8.2 Staircase steps
8.3 Staircase nosing
8.4 Shafts etc.
*****
Page 87 of 127
ANNEXURE-2.3
COMPLAINT REGISTER
Division……………………… AEN……………………… SSE/SE/JE………………………
Action Taken with date Remarks of

Classification SSE/JE
Time & Colony, Descripti
(tick where regarding
date of Flat on Sign of
SN appropriate) compliance
Complain /house of SSE / JE
& balance
t No. complaint
work to be
done
Date Details of
Urge Give Date
attende work
nt Other n to given
d done
Page 88 of 127
ANNEXURE-2.4
REGISTER OF STANDARD MEASUREMENTS OF BUILDINGS.
Station/Kilometrage...................
Area in square Metres
Distempering
Particulars of inside
Block No.of White White
buildings and Painting Officer
No. units washing washing
out-houses wood-work or Senior
inside outside
Group C
staff Qrs.
(1) (2) (3) (4) (5) (6) (7)
Sources from which the Dated signature in

quantities are taken token of correctness
Divisional
Plan
Remarks Engineer's
No.
initials.
M.B Section
Page No. ADEN
No. Engineer.
(8) (9) (10) (11) (12) (13) (14)
Page 89 of 127
ANNEXURE-2.5
ROAD INSPECTION REGISTER
Division : Station/Location :
Section : Description of Road :
Date of Inspection Inspection Compliance Inspection Compliance Inspection Compliance

/Compliance Date Date Date Date Date Date
Items
Carriageway
a. Pot Holes
b. Subsided trench
c. Hazardous
Obstructions
Footpath
a. Pot Holes
b. Subsided trench
c. Hazardous
Obstructions
Drainage
a. Ponding/Flooding
b. Missing/broken
manhole cover etc.
Other
Miscellaneous items
requiring attention
Remarks regarding
action
proposed/Instruction
passed on
Signature of Inspecting
Official with
designation.
Page 90 of 127
ANNEXURE-4.1
STANDARDS OF QUALITY OF DRINKING WATER

PHYSICAL AND CHEMICAL STANDARDS
Requirement
Permissible limit in the absence
S.No. Characteristics (Desirable
of alternate source
limit)
1 Turbidity (NTU scale) 1 5
2 Colour Hazen units 5 15
3 Taste and odour agreeable agreeable
4 Ph value 6.5 to 8.5 No relaxation
Total dissolved solids
5 500 2000
(mg/l) max.
Total hardness as
6 200 600
CaCo3(mg/l) max
7 Chlorides as Cl2(mg/l) 250 1000
Sulphates as SO4 (mg/l)
8 200 400**
max.
9 Fluorides as F (mg/l)max. 1.0 1.5
Nitrates as NO3
10 45 No relaxation
(mg/l)max.
11 Calcium as Ca (mg/l) max. 75 200
12 Iron as Fe (mg/l) max. 0.3 No relaxation
13 Zinc as Zn (mg/l) max. 5.0 15.0
14 Mineral Oil (mg/l)max 0.5 No relaxation
15 Copper as Cu (mg/l) max. 0.05 1.5
Residual free Chlorine
16 0.2* 1.0
(mg/l) max
Toxic materials
17 Arsenic as As (mg/l) max. 0.01 0.05
18 Cadmium as Cd 0.003 No relaxation
Page 91 of 127
Requirement
Permissible limit in the absence
S.No. Characteristics (Desirable
of alternate source
limit)
(mg/l)max.
19 Lead as Pb (mg/l)max. 0.01 No relaxation
Source: Indian Standard - Drinking water - Specification (First Revision) IS: 10500 -
2012 by BIS
*When protection against viral infection is required, it should be min. 0.5 mg/l.
** Provided Magnesium (as Mg) does not exceed 30 mg/l.
Page 92 of 127
ANNEXURE-4.2
1. Sanitary Inspection Form for Piped Water
I. Type of Facility PIPED WATER

1. General Information: Division ..............., Station................, Area................
2. Date of Visit
3. Water samples taken? …….. Sample Nos. ………
II. Specific Diagnostic Information for Assessment

(Please indicate at which sample sites the risk was identified) Risk Sample No.-
1. Do any tap stands leak? Y/N ………….
2. Does surface water collect around any tap stand? Y/N ………….
3. Is the area uphill of any tap stand eroded? Y/N ………….
4. Are pipes exposed close to any tap stand? Y/N ………….
5. Is human excreta on the ground within 10m of any tap stand? Y/N ………….
6. Is there a sewer within 30m of any tap stand? Y/N………….
7. Has there been discontinuity in the last 10 days at any tap stand?Y/N ………….
8. Are there signs of leaks in the mains pipes in the Parish? Y/N………….
9. Do the community report any pipe breaks in the last week? Y/N ………….
10. Is the main pipe exposed anywhere in the sampling area? Y/N ………….
Total Score of Risks ..../10
Risk score: 9-10 = Very high; 6-8 = High; 3-5 = Medium; 0-3 = Low
III. Results and Recommendations:

The following important points of risk were noted :( list nos. 1-10)
Signature of Inspecting Official:
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
32
Page 93 of 127
2. Sanitary Inspection Form for Piped Water with Service Reservoir
I. Type of Facility PIPED WATER WITH SERVICE RESERVOIR

2. Date of Visit:
3. Water samples taken? …….. Sample Nos. ………
II. Specific Diagnostic Information for Assessment

(Please indicate at which sample sites the risk was identified) Risk Sample No
1. Do any standpipes leak at sample sites? Y/N ………….
2. Does water collect around any sample site? Y/N ………….
3. Is area uphill eroded at any sample site? Y/N …………..
4. Are pipes exposed close to any sample site? Y/N ………….
5. Is human excreta on ground within 10m of standpipe? Y/N ………….
6. Sewer or latrine within 30m of sample site? Y/N ………….
7. Has there been discontinuity within last 10 days at sample site? Y/N ………….
8. Are there signs of leaks in sampling area? Y/N ………….
9. Do users report pipe breaks in last week? Y/N ………….
10. Is the supply main exposed in sampling area? Y/N………….
11. Is the service reservoir cracked or leaking? Y/N ………….
12. Are the air vents or inspection cover insanitary? Y/N ………….
Total Score of Risks ..../12
Risk score: 10-12 = Very high; 8-10 = High; 5-7 = Medium; 2-4 = Low; 0-1 =
Very Low

The following important points of risk were noted:
(list nos. 1-12)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 94 of 127
3. Sanitary Inspection Form for Piped Water Supply with service reservoir and
mechanized pumping
I. Type of Facility Piped Water Supply with service reservoir and mechanized
pumping
1. General Information: Division ..............., Station................, Area................36
2. Date of Visit:
3. Water sample taken? …….. Sample No. ……… FC/100ml ………..
II. 1. Does the pipe leak between the source and storage tank? Y/N………….
2. Does surface water collect around any tapstand? Y/N ………….
3. Can animals have access within 10m of the reservoir ? Y/N------
4. Does open defecation is prevalent or cattle-dung is observed within 50 m of the
reservoir? Y/N……..
5. Is there a sewer within 30m of any tapstand or reservoir ? Y/N--------
6. Are the pipes corroded ? Y/N--------
7. Are there signs of leaks in the mains pipes in the Parish? Y/N………….
8. Are the reservoirs used for human and cattle bathing ? Y/N--------
9. Are the buried pipes ever checked for leakage ? Y/N--------
10. Are storage tanks are cleaned at specified intervals ? Y/N--------
Total Score of Risks …./10

(list nos. 1-10)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 95 of 127
4. Sanitary Inspection Form for Deep borehole with Mechanized Pumping
I. Type of Facility DEEP BOREHOLE WITH MECHANISEDPUMPING

2. Date of Visit:
II. Specific Diagnostic Information for Assessment Risk

1. Is there a latrine or sewer within 100m of pump house? Y/N……..
2. Is the nearest latrine un-sewered? Y/N……….
3. Is there any source of other pollution within 50m? Y/N………
4. Is there an uncapped well within 100m? Y/N………
5. Is the drainage around pump house faulty? Y/N……..
6. Is the fencing damaged allowing animal entry? Y/N……….
7. Is the floor of the pump house permeable to water? Y/N……..
8. Does water forms pools in the pump house? Y/N……
9. Is the well seal insanitary? Y/N……..
Risk score: 7-9 = High; 3-6 = Medium; 0-2 = Low

(list nos. 1-9)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 96 of 127
5. Sanitary Inspection Form for Borehole with Hand pump
I. Type of Facility BOREHOLE WITH HANDPUMP

2. Date of Visit:

1. Is there a latrine within 10m of the borehole? Y/N…….
2. Is there a latrine uphill of the borehole? Y/N…….
3. Are there any other sources of pollution within 10m of borehole? Y/N………
(e.g. animal breeding, cultivation, roads, industry etc)
4. Is the drainage faulty allowing ponding within 2 m of the borehole? Y/N………
5. Is the drainage channel cracked, broken or need cleaning? Y/N……..
6. Is the fence missing or faulty? Y/N……….
7. Is the apron less than 1m in radius? Y/N……..
8. Does spilt water collect in the apron area? Y/N……..
9. Is the apron cracked or damaged? Y/N……..
10. Is the hand pump loose at the point of attachment to apron? Y/N…….

(list nos. 1-10)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 97 of 127
6. Sanitary Inspection Form for Protected Spring
I. Type of Facility PROTECTED SPRING

2. Date of Visit:
37
1. Is the spring unprotected? Y/N……..
2. Is the masonry protecting the spring faulty? Y/N……..
3. Is the backfill area behind the retaining wall eroded? Y/N……..
4. Does spilt water flood the collection area? Y/N………...
5. Is the fence absent or faulty? Y/N……..
6. Can animals have access within 10m of the spring? Y/N………
7. Is there a latrine uphill and/or within 30m of the spring? Y/N………
8. Does surface water collect uphill of the spring? Y/N……..
9. Is the diversion ditch above the spring absent or non-functional? Y/N…….
10. Are there any other sources of pollution uphill of the spring? Y/N……..
(e.g. solid waste)

(list nos. 1-10)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 98 of 127
7. Sanitary Inspection Form for the source of Dugwell ( Ringwell)
I. Type of Facility : Dugwell/Ringwell

2. Date of Visit:

1. Is there a latrine or sewer within 30m of the dugwell? Y/N………
2. Is the wall of the well lined properly and the well covered adequately ? Y/N……..
3. Does open defecation is prevalent or cattle-dung is found within 50 m of the
ringwell? Y/N……..
4. Does the well have raised concrete/cemented platform around its fence ?
Y/N----
5. Is there any water drainage facility available around platform of the well and
does the drainage facility leads to water stagnation within 30 m of the wall ?
Y/N……..
6. Does the well have fixed stainless steel/aluminium buckets with chain pulley
around its fence for drawing water? Y/N…….
7. Is the well deep ? Y/N……………….
8. Does the water of the well appears visibly clean ? Y/N………...
9. Is there any other source of pollution within 10 m of the well? (e.g. animal
breeding, cultivation, roads, industry etc) Y/N……..
10. Was the well chlorinated during last 7 days Y/N……..

(list nos. 1-10)
Comments: .................................................................................................................
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................
Page 99 of 127
ANNEXURE-6.1
INSPECTION OF BUILDINGS/GARDENS
(A) Lawn :
(i) Weeding
(ii) Patch repair
(iii) Renovation
(iv) Regrassing
(B) Hedge :
(i) Gap filling
(ii) Replacement
(C) Prunning & Training :
(i) Naturally required prunning
(ii) Prunning required for security
purpose of building as well as occupant
(D) Planting Beds :
(i) Needs Replacement
(ii) Gap filling
(E) U/F Water Supply:
(i) Matter to be reported to U/F Water
Division after inspection.
(F) Rockeries :
(i) Gap filling of dead one
(ii) Replacement of damaged, weak
(iii) Replacement of stones
(iv) Thinning, trimming
Page 100 of 127

(v) Redesigning of paths,
Maintenance of paths
(G) Kitchen Garden:
(i) Change in site
(ii) Plan for planting of vegetables
(H) Road Side Plantation :
(i) Gap filling Nos.
(ii) Trimming, prunning
(iii) Tree Guards not required & to be removed/repair/painting etc.
(iv) Proposal for new plantation, Digging of holes etc.
(v) Misc.
(vi) MOU-Detailed report(performance & financial achievements)
Page 101 of 127

ANNEXURE-8.1
SCALE OF PLINTH AREA (As per Railway Board letter no. 2013/LMB/10/15 dated
11/12/2013)
Unit Area Staircase/ Utility area/ Parking Norms
Type Balcony
(main) circulation balcony
sqm sqm sqm sqm Equivalent Car

Space (per unit)
II. 54.00 7.00 6.5 2.50 1.0
III. 63.00 7.00 6.5 3.50 1.25
IV 86.00 7.00 6.5 3.50 2.00
Servant room-1 17.00 - - -
IV Special 106.00 7.00 12.00 3.50 2.00
Servant room-1 17.00 - 2.50 -
V 145.00 7.00 12.00 4.50 2.00
Servant room-1 21.50 7.00 2.50 -
VI 203.50 7.00 21.50 4.50 3.00
Servant room-1 21.50 7.00 3.50 -
VII 287.00 7.00 35.00 9.00 3.00
Servant room-2 2x21.50 7.00 4.00 -
VIII 403.00 7.00 45.00 12.00 4.00
Servant room-4 4x21.50 3.50 4.00 -
Note:The other details for calculation of plinth area, Scale of amenities, General specification
etc are available in Railway Board letter no. 2013/LMB/10/15 dated 11/12/2013 copy of which is
given in explanatory notes volume.
Page 102 of 127

ANNEXURE-8.2
SCALE OF AMENITIES FOR SERVICE BUILDINGS / HOSPITAL AND
DISPENSARIES
S.N Description of Item Proposed System Hospital/Service buildings
1. Flooring
a) In rooms, internal circulation Vitrified tiles/Terrazo/Marble/flooring with white

area cement.
b) Common circulation area, Kota stone flooring/ vitrified/ granite/ processed

staircase marble and matching skirting upto 150 mm.
c) Toilets/Urinals Anti Skid Ceramic Tiles
d) Skirting / Dado in Urinals. Ceramic glazed tiles upto ceiling height with a
decorative band of tiles.
2. Finishing
a) External White washed/Colour washed or washed mosaic

plaster in ordinary cement or exposed brick work with
matching colour wash.
b) Internal Walls All walls & ceiling to be treated with 2 mm thick POP
plaster and cornices followed with a coat of emulsion/
plastic emulsion paint except all ceilings, which will be
done with white wash.
c) Wood work and steel work. Synthetic enamel paint on all wood work and steel
work
3. Frames
a) Window Pressed steel frames /Aluminium sheets/ Wood work
b) Door Pressed steel frames /wood work/ factory

manufactured precast RCC frames/Aluminium.
4. Shutters
a) window Steel Glazed shutters/ Aluminium window/ wood

work. Shutter to match with frame. Wire mesh
shutters also to be provided
b) Doors 30mm thick flush door with paintable surface.
Page 103 of 127

c) W.C. Bath room Solid PVC shutters 30 mm thick or wood work or
equivalent
5. Fittings Powder coated Aluminium (Anodised) / Stainless

steel fittings
6. Window sill lining 18mm thick

projected with Kota Marble /Kota Stone/ granite
stone/marble
7. W.C. European type WC matching low level system with

water jet
8. Wash basin with one tap each One in each WC/Toilets & Operation theatre etc. as
per approved master plan of hospital.
9. Towel rail C.P.Brass / PTMT

One C.P. brass in all toilet attached with room.
10 Mirror with Bevelled edge

/P.V.C. frame with glass tray One in each toilet/bath.
Notes:-
1. The above standard shall be followed for all new works/major renovation works. The
existing flooring should not be disturbed, if condition is good and life is available.
2. In case, the existing floor/finish is different from the proposed one, there is no need
of immediate replacement /change unless needed to be replaced on condition basis.
3. Standardization of specification of workshop flooring shall be as per
ED/Works/RDSO’s letter no. WKS/WS/05/FS dated 3.10.2012
Page 104 of 127

SCALE OF AMENITIES (as per Railway Board letter no. 2013/LMB/10/15 dt. 11.12.2013) ANNEXURE-8.3
Page 105 of 127

Page 106 of 127
Page 107 of 127
Scale of amenities – Civil Annexure-3
Page 108 of 127

Page 109 of 127
Page 110 of 127
Page 111 of 127
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Page 113 of 127
Page 114 of 127
Page 115 of 127
Page 116 of 127
Page 117 of 127
ANNEXURE-8.4
PROFORMA FOR DETAILS OF OCCUPANCY
RAILWAY
Divn:_______________ Station ____________
Area of the building Type_________ No. of Units_____

in terms of No. of Rooms with dimensions:- Assessed rent per month
Rs._____
Name of Building ____________ Rent on Electric Installation

per month Rs._____________
Registered No. Capital cost of each Unit:

Assessed monthly rent :
Pooled cost of each Unit:
No.of taps outside :
Inside :
Latrine Common/Separate
No. of Name of Designation Whether Deficiencies

Units Occupant Married
Occupied or
Single
(1) (2) (3) (4) (5)
Rate of Date of Date of Remarks Deficiencies/damage

pay Occupation. vacation including date & at time of vacation
nature of repairs
executed.
(6) (7) (8) (9) (10)
Page 118 of 127

ANNEXURE-8.5
CHECK LIST WHILE TAKING OVER BUILDING/QUARTER AFTER CONSTRUCTION
S.No. Description of item Remarks

GENERAL ITEMS
1 Whether proper drains and drain pipes has been provided for the
disposal of water.
2 Whether the surrounding area cleared off, of unused materials
and construction debris/waste etc.
3 Whether plinth protection has been provided for the building?
INSIDE BUILDING ITEMS
WALLS
1 Are there any cracks in walls?
2 Are there any signs of dampness/leakage on walls?
3 Whether finishing of wall surface is smooth and proper?
FLOORS
1 Are there any cracks in floors, skirting and dado?
2 Are the floors laid to proper slopes?
Is there a stagnation of water in WC, bath and verandahs?
3 Whether finishing of floor surface is smooth and proper?
ROOFS
1 Are there any leakages in roofs?
2 Whether golas are properly made?
3 Is the slope of roof proper?
4 Are the traps and rain water pipes proper to drain water without
ponding?
DOORS, WINDOWS AND VENTILATORS
1 Are all the fittings viz locking arrangement, tower bolts, pull bolts,
door stoppers, hooks, stays and hinges etc. are provided &
functioning properly?
2 Whether quality of wood is as per specification?
3 Whether surface of frame and shutter is smooth?
Page 119 of 127

FINISHING
1 Is the plastering of walls and ceiling satisfactory, smooth and free
from cracks and other defects?
2 Is the painting of walls / doors and windows proper?
WATER SUPPLY AND SANITATION
1 Is there any leakage in the sewer lines, drainage pipes etc.?
2 Are flushing cisterns, wash basins etc correctly fitted and working
properly?
3 Are the covers of manholes, gully traps and floor traps etc.
provided?
4 Is the slope of sanitary pipes proper?
5 Is the condition of water overhead tank proper including float
valve & cleaning of tank?
Any other deficiency noticed in the building
Signature of the contractor Signature of Taking over Official
Page 120 of 127

ANNEXURE-10.1(a)
Proforma for 'Land Boundary Verification Register'

DETAILS OF BOUNDARY STONES BETWEEN KILOMETRE.......AND...............
----------------------------------------------------------------------------------------------------
Date : : Action : Initials
of : DETAILS OF MISSING BOUNDARY STONES : Taken : of In-
Inspection : - - - - - - - - - - - - - - - - - - - -- - - - - - - - - -- - - - -:- - - -- - : specting
: L : R : : officials
________ :________________:_____________________ _:_______:_______
______________________________________________________________
ANNEXURE-10.1(b)
PLAN SHOWING RAILWAY BOUNDARY STONES BETWEEN Km........ To .......
Rly Land Boundary Stones Shown Thus -

L and R indicate Boundary Stones on the Left & Right while facing in the direction of
increasing Kilometrage.
Note : Dimensions of Railway Land boundary may be given from Centre Line of Track.
____________________________________________________________
Page 121 of 127

ANNEXURE-10.2
ENCROACHMENT INSPECTION REGISTER
(left page)
1. Location ..........................................................................................................
2. Name of Encroacher ......................................................................................
3. Father's Name & Address ..............................................................................
4. Area Occupied ...............................................................................................
5. Use of Land............................... (Commercial/Residential/Cultivation).........
6. Date of Commencement of Unauthorised Occupation..................................
7. Date on which the Encroachment came to notice for first time.......................
8. Reference of File No........................................
_____________________________________________________________
: : :
Date of : Action Taken : Date of removal : Initials of Inspecting
Inspection/ : : : official
Review : : :
__________ :______________:______________ _:____________________
______________________________________________________________
Note : Encroachment plan (to the scale) shall be pasted on the right hand side.
Page 122 of 127

ANNEXURE-12.1
LIST OF BOOKS OF REFERENCE.
Office which should be equipped with a copy of the

Item publication
Publications
No.
Divl./ Dy. Sr. Sr. Section
ADEN
Chief Engineer Engineer (Works)
1 Act, Indian Railway 1 1 1
Act, Land Acquisition

2 and State Govt. 1 1 -
Publications.
Act, Payment of
3 wages, with 1 1 1
notification as issued
Act. Forest, Center

4 and State 1 - -
Government
Act, Workmen’s
5 1 1 1
Compensation
Alphabetical list of
6
Railway
Circulars – Statement
Government
a) Re: Construction
7 near railway limits 1 1 1
b) Sales Tax on
Works Contracts,
Royalty on minerals.
Circulars, State
Government or Joint,
8 1 1 1
re:Tanks affecting
railway line.
Page 123 of 127

Item publication
Publications
No.
ADEN
Code, Indian
Railways, for the
9 1 1 1
Engineering
Department
Code, Indian
10 Railways, for the 1 1 1
StoresDeptt.
Code, Indian Railway

11 for the Mechanical 1 1 1
Department.
Code, Indian Railways

12 for the Accounts 1 1 1
Department
Code, Indian Railways

13 1 1 1
Establishment
Codes, Indian Railway

14 1 - -
General
Codes, Indian
Railways Standard,
15 1 1 1
for Bridges, Structures
and other subjects
Engineering Formulae
16 1 1 -
Pocket Book
Engineering Standing
17 1 1 1
Orders
Manual, Permanent
18 1 1 1
Way
19 Manual, Signaling and 1 1 1
Page 124 of 127

Item publication
Publications
No.
ADEN
Interlocking
20 Manual , Bridge 1 1 1
21 Manual, Works 1 1 1
Manual, Accident or
22 circulars pertaining to 1 1 1
accidents.
Price lists of Stores

and Stores
23 nomenclature and 1 1 1
circulars as
applicable.
Regulations, Hours of
24 Employment, with 1 1 1
notifications as issued
Regulations, Income
25 Tax (where 1 1 1
applicable)
Regulations
government the
placing of electric
26 transmission lines 1 1 1
across and
underground cables
under railway track
Rules, General and

27 Subsidiary Parts I and 1 1 1
II
Rules, reg. Leave,

28 1 1 1
Passes & PTOs
Page 125 of 127

Item publication
Publications
No.
ADEN
29 “Safety First”, Rules 1 1 1
Schedule of
30 1 1 1
Dimensions
Schedule of Powers in
Estt. and other than
31 1 1 1
establishment
matters.
Chief Engineer’s
32 circular-Engineering 1 1 1
Department
General conditions of
33 1 1 1
Contract
Water supply for

34 Railway Engineers – 1 1 1
IRICEN Publication.
Rain Water
35 Harvesting – IRICEN 1 1 1
Publication.
Concrete Technology
36 1 1 1
– IRICEN Publication.
Fundamental of
Building Orientation &
37 1 1 1
Layout – IRICEN
Publication.
Works Hand Book of

38 specifications for 1 1 1
materials and works
39 Working Time Table 1 1 1
Page 126 of 127

Item publication
Publications
No.
ADEN
and Appendix thereto
Working of Cranes
40 1 - -
and Hoists as issued
41 Bio-latrines 1 1 1
Economy in Water
42 1 1 1
Supply
Pre-stressed
43 1 1 1
Concrete Manual
Guidelines for
44 Earthwork 1 - -
Compaction
* Technical
45 1 - *
Monograms
* Copies may be supplied to ADEN/Sr. Sr. Section Engineer (Works) as required).
Page 127 of 127


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GOVERNMENT OF INDIA

For improving lodging & monitoring Complaints, web/mobile based complaint

S.No. CHAPTER PAGE NO.

The objective of maintenance is: -

In spite of recent improvements in building technology all buildings deteriorate from

2.0 Maintenance Services

2.1 Conventional Method of Maintenance: In this method, muster of skilled and

3.0 Classification of Maintenance/Repairs

The maintenance/repair works shall be classified in under mentioned categories:

• Day to day maintenance/repair

3.1 Day to Day Maintenance/Repairs

Day to day maintenance/repair shall be carried out by Railway in all the

3.2 Periodical maintenance/repair

3.3 Special Repairs

i) Provision of water proofing treatment on the roof.

INSPECTION AND MAINTENANCE - RECORDS

1. Inspection and Records of maintenance:-

1.1 Regular inspection of buildings helps in identification of repair required and

2. Building Inspection Register:-

The inspection of buildings and quarters shall be recorded in the Inspection

3.1 Complaint Register:

A typical format of the Complaint Register is given in Annexure 2.3.

3.1.1 The frequency of scrutinizing the Complaint Register shall be as under:-

Sr. Official frequency of scrutinizing the Complaint Register

# Where both Sr.DEN/DEN, responsible for maintenance of colonies are posted,

3.1.4 A computerized Complaint Management system preferably be installed with

a) Colonies located at Zonal/Divisional HQ with number of quarters more than 200

4.2. The composition of various CIGs shall be as under:

(i) Sr. DEN/DEN

4.2.2 Colonies located at stations where ADEN is headquartered

4.2.3 Road side stations where smaller colonies are available:-

The coordinator in road side stations shall be SSE/Works where headquartered

4.3 Periodicity of Inspection:

4.4. Responsibilities of CIG:

(i) Upkeep of colony including cleanliness of quarters, their maintenance , roads,

• Repairs to ensure structural integrity of building

(ii) Improvement to substandard quarters.

5. Cash Imprest to Supervisors:-

6. Additions and Alterations to Staff Quarters:-

(i) Provision of temporary shed for car/scooter/pets

The above two items can also be done by the occupant.

7. Standard Measurement Registers for Buildings:-

8. Erection of Steel Work and Roof Trusses:-

10.0 Cleanliness in the Colonies:-

The maintenance works are undertaken through one of the following-

(i) Directly employed labour

12.0 Safety of Buildings:-

(ii) In case of any deficiency found in the structure/installation necessary report

13.0 Services to be attended by local bodies and Railway:-

14.0 Co-ordination with Officials of other Departments: -

DUTIES OF ENGINEERING OFFICIALS

1. DUTIES OF ASSISTANT DIVISIONAL ENGINEER IN MAINTENANCE

1.1 Inspection by Assistant Divisional Engineer-

i) The Assistant Divisional Engineer shall conduct inspection in his jurisdiction as

iii) The important inspections to be carried out by Assistant Divisional Engineer

a) Inspection of Buildings and Structures

The Assistant Divisional Engineer shall systematically inspect all buildings

He should also examine the Complaint Register maintained by Senior Section

b) Inspection of Water Supply