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    Grim Story XI

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    Lunar
    Organizational tools like work order systems can help technicians document their work. It is important for technicians to document all services, repairs, and solutions for reference and to provide customers with details. Personal reference tools a technician uses include troubleshooting guides, manuals, and repair journals where they describe problems, solutions tried, and steps taken to repair an issue along with any changes made. The internet also provides resources for researching hardware problems and solutions through search engines, forums, and manufacturer websites.

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    Grim Story XI

    Uploaded by

    Lunar
    17 views1 page
    Organizational tools like work order systems can help technicians document their work. It is important for technicians to document all services, repairs, and solutions for reference and to provide customers with details. Personal reference tools a technician uses include troubleshooting guides, manuals, and repair journals where they describe problems, solutions tried, and steps taken to repair an issue along with any changes made. The internet also provides resources for researching hardware problems and solutions through search engines, forums, and manufacturer websites.

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    Organizational tools like work order systems can help technicians document their work. It is important for technicians to document all services, repairs, and solutions for reference and to provide customers with details. Personal reference tools a technician uses include troubleshooting guides, manuals, and repair journals where they describe problems, solutions tried, and steps taken to repair an issue along with any changes made. The internet also provides resources for researching hardware problems and solutions through search engines, forums, and manufacturer websites.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    17 views1 page

    Grim Story XI

    Uploaded by

    Lunar
    Organizational tools like work order systems can help technicians document their work. It is important for technicians to document all services, repairs, and solutions for reference and to provide customers with details. Personal reference tools a technician uses include troubleshooting guides, manuals, and repair journals where they describe problems, solutions tried, and steps taken to repair an issue along with any changes made. The internet also provides resources for researching hardware problems and solutions through search engines, forums, and manufacturer websites.

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    © All Rights Reserved
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    of 1

    Organizational Tools (2.2.

    3)
    Keeping accurate records and journals during a busy workday can be challenging. Many organizational tools, such as
    work-order systems, can help the technician document their work.

    Reference Tools (2.2.3.1)

    A technician must document all repairs and computer problems. The documentation can then be used as a reference
    for future problems or for other technicians who may not have encountered the problem before. The documents can
    be paper based, but electronic forms are preferred because they can be easily searched for specific problems.

    It is important that a technician document all services and repairs. These documents need to be stored centrally and
    made available to all other technicians. The documentation can then be used as reference material for similar
    problems that are encountered in the future. Good customer service includes providing the customer with a detailed
    description of the problem and the solution.

    Personal Reference Tools

    Personal reference tools include troubleshooting guides, manufacturer manuals, quick reference guides, and repair
    journals. In addition to an invoice, a technician keeps a journal of upgrades and repairs. The documentation in the
    journal includes descriptions of the problem, possible solutions that have been attempted, and the steps taken to
    repair the problem. Note any configuration changes made to the equipment and any replacement parts used in the
    repair. This documentation is valuable when you encounter similar situations in the future.

     Notes: Make notes as you go through the troubleshooting and repair process. Refer to these notes to avoid
    repeating previous steps and to determine what steps to take next.
     Journal: Document the upgrades and repairs that you perform. Include descriptions of the problem,
    possible solutions that have been tried to correct the problem, and the steps taken to repair the problem.
    Note any configuration changes made to the equipment and any replacement parts used in the repair. Your
    journal, along with your notes, can be valuable when you encounter similar situations in the future.
     History of repairs: Make a detailed list of problems and repairs, including the date, replacement parts, and
    customer information. The history allows a technician to determine what work has been performed on a
    specific computer in the past.

    Internet Reference Tools

    The Internet is an excellent source of information about specific hardware problems and possible solutions:

     Internet search engines


     News groups
     Manufacturer FAQs
     Online computer manuals
     Online forums and chat
     Technical websites

    Miscellaneous Tools (2.2.3.2)

    With experience, you will discover many additional items to add to the toolkit. Figure 2-5shows how a roll of masking
    tape can be used to label parts that have been removed from a computer when a parts organizer is not available.

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