Ucaas and The Small Business: Adoption and Implementation: An Ihs Markit Technology Webinar
Ucaas and The Small Business: Adoption and Implementation: An Ihs Markit Technology Webinar
Ucaas and The Small Business: Adoption and Implementation: An Ihs Markit Technology Webinar
#UCaaS
Confidential. © 2018 IHS MarkitTM. All Rights Reserved. 1
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Today’s speakers
Frederic Dickey
Vice President Cloud Services
Sangoma Technologies
Jim Machi
Vice President, Marketing
Sangoma Technologies
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
Mobility 62%
Source: IHS Markit Unified Communication Strategies N. American Enterprise Survey - March 2018
© 2018 IHS MarkitTM. All Rights Reserved.
6
Why UC?
UC—Why?
Source: IHS Markit Unified Communication Strategies N. American Enterprise Survey - March 2018
© 2018 IHS MarkitTM. All Rights Reserved.
7
Business are moving UC to the cloud
Source: IHS Markit Unified Communication (UC) Strategies N. American Enterprise Survey – March 2018
Expertise provided
63%
by service provider
Flexibility 61%
Source: IHS Markit Unified Communication (UC) Strategies N. American Enterprise Survey – March 2018
© 2018 IHS MarkitTM. All Rights Reserved.
9
Critical capabilities in choosing communications provider
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
• Increasing productivity
• Mobility
• Flexibility
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
THE SOLUTION
• Sangoma Cloud UC/PBX System
• Long-term strategy is to offer more features
- As applicable / not do rip and replace
• No need for in-house expertise
THE RESULT
• Additional benefits of call reporting, mobility via Smartphone
• Saving at least several hundred $$ / month
THE RESULT
• 4x increase in interpreters
• Handle 10,000 calls / month
• Ability add more call queues
THE SOLUTION
• Sangoma Cloud UC/PBX System
• Sangoma S705 WiFi phones
• No need for on-premise hardware maintenance
THE RESULT
• Solutions easy to customize
• Saving several hundred $$ / month
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
• Paging
• Fax machines
• Help desk
• Property management
Router / FW
Computers
LAN
ISP
UCaaS IP Phones
Switch
• Have a plan
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
• Be a trusted partner
• No hidden fees
• Ease of use
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
UC brings together a variety of UCaaS puts the complexity of Have a plan: network
communication apps: voice, implementation, management, considerations, end-user
collaboration, messaging, and upgrades with provider onboarding, vendor selection
presence, video…..
1 Market trends
2 Why UCaaS?
3 Case studies
5 Sangoma approach
6 Conclusions
7 Audience Q&A
Audience Q&A
Diane Myers Allen Tatara
Senior Research Director, VoIP, UC, and IMS Sr. Manager, Webinar Events (Moderator)
IHS Markit IHS Markit
Diane.Myers@ihsmarkit.com Allen.Tatara@ihsmarkit.com
Frederic Dickey
Vice President Cloud Services
Sangoma Technologies
fdickey@sangoma.com
Jim Machi
Vice President, Marketing
Sangoma Technologies
jmachi@sangoma.com
http://technology.ihs.com/events @IHSMarkitTech
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