SOCIAL WORK REVIEWER: A COMPILATION

Chapter 1

SOCIAL WELFARE, SOCIAL SERVICES AND SOCIAL WORK

SOCIAL WELFARE-covers practically everything men do for the good of society

DEFINITION of SOCIAL WELFARE according to the following:

GERTRUDE WILSON-She characterized social welfare as “an organized concern of all people for all people.”

WALTER FRIEDLANDER-defines it as organized system of social services and institutions, designed to aid individuals and
groups to attained satisfying standard of life and health.

ELIZABETH WICKEDEN-according to her “social welfare includes those laws, programs, benefits and services which
assure or strengthen provision for meeting social needs recognized as basic to the wellbeing of the population and the
better functioning of the social order”.

PRECONFERENCE WORKING COMMITTEE FOR THE XVTH INTERNATIONAL CONFERENCE ON SOCIAL WELFAREdefines
social welfare as “all the organized social arrangement which have as their direct and primary objective the wellbeing of
people in a social context”.

In the forgoing definitions essentially we find one idea – that social welfare encompasses the wellbeing of all the
members of human society, including their physical, mental, emotional, social economic and spiritual wellbeing.

Society responds to unmet needs or problems through the following ways:

1. Individual and Group Efforts: these refer to systematic and voluntary efforts undertaken by individuals and/or
groups in response to the unmet needs of people in community.
2. Major Societal Institutions – Social forces that brings changes which can affect the effectiveness of these
institutions in performing their social welfare functions.
3. Social Agency- Whether under Public or Private auspices, a social agency is a major provision for helping people
for their problems.

Two views of Social Welfare:

Residual Formulation- Temporary, offered during emergency situations and withdrawn when the regular social
system is gain working properly.
Institutional Formulation- Social Welfare as a proper, legitimate function of modern society.

Social Welfare Programs categories:

1. Social Security- refers to the whole set of compulsory measures instituted to protect the individual and his
family against the consequences of unavoidable interruption or serious diminution of the earned income
disposable for the maintenance of reasonable standard of living.
2. Personal Social Services – refers to service functions which have major bearing upon personal problems
individual situation stress, interpersonal helping or helping people in need, and the provision of direct services
on collaboration with workers from government and voluntary agencies.
3. Public Assistance – refers to material/concrete aids/supports provided, usually by government agencies to
people who have no income or means of support for themselves and their families for reason and such as loss
of employment, natural disasters etc. In foreign countries, public assistance is simply called as “Welfare”.

Social Services – refers to the, services and other activities provided under various auspices, to concretely answer
the needs and problems of the members of society.
 Richard M. Titmus- sees social problems as structural or basically located in the economy. “Since we cannot name and
blame the culprits and oblige them to make redress, we must either provide social services or allow the social costs of
the system to lie where they fell.” He considers social services as partial compensation for the “socially generated
disservices” and “Socially-caused diswelfare.”

Reason for Providing Social (Welfare) Services:

1. Humanitarian and social Justice Goals- rooted in the democratic ideal of social justice, and is based on the
belief that man has the potential to realize himself except that physical, social economic, psychological and
other factors sometimes hinder or prevent him from realizing his potential.
2. Social Control Goal-based on the recognition that needy, deprived, or disadvantaged groups may strike out,
individually and/or collectively against what they consider to be alienating or offending society.
3. Economic Development Goal- places priority on those programs designed to support increases in the
production of goods and services, and other resources that will contribute to economic development.

SOCIAL WORK – is the profession which is concerned with man’s adjustment to his environment: a person (or groups) in
relation to a person’s(or their) social situation.

SOCIAL FUNCTIONING-is a result from the performance of person’s various social roles in society.

SOCIAL FUNCTIONING ARE CAUSED BY ANY OF THE FOLLOWING:

a. Personal inadequacies or sometimes pathologies;

b. Situational inadequacies; and
c. Both personal and situational inadequacies.

The US Council on Social Work Education has this definition of social work:”Social work seeks to enhance the
social functioning of individuals, singly and in groups, by activities focused upon their social relationship
which constitute the interaction between man and his environment. These activities can be group into three
functions:

a. Restoration of impaired capacity

b. Provision of individual and social resources (DEVELOPMENTAL)
c. Prevention of social dysfunction

JUNE 27, 2001- The International Association of Schools of Social Work and the International Federation of Social
Workers jointly announced this new International definition of social work which, it is believed, is applicable to social
work practitioners and educators in every region and country of the world:

“The social work profession promotes social change, problem solving in human relationships and empowerment and
liberation of people to enhance well- being. Utilizing theories of human behavior and social systems, social works
intervenes at the points where people interact with their environment. Principles of human rights and social justice are
fundamentals to social work”.

1930- Social Work introduced as a systematic method of helping people in the field of public welfare in the
Philippines.

Social Work July 2014 IFSW

Social work is a practice based profession and an academic discipline that promotes social change and
development,social cohesion and the empowerment and liberation of people. Principle of social justice, human rights,
collective responsibility and respect for diversities are central to social work. Underpinned by theories of social work,
social sciences, humanities and indigenous knowledge, social work engages people and structure to address life
challenges and enhances well- being.
 CHAPTER 2

THE DEVELOPMENT OF SOCIAL WELFARE IN THE PHILIPPINES

THE PRE-HISTORIC PERIOD

Social Welfare work in those times centered on mutual protection and economic survival.

THE SPANISH PERIOD

The Spaniards brought the teaching, to do good to others for the salvation of their souls, and which for many years
was the underlying philosophy behind all social welfare activities.

1565 – Don Miguel Lopez de Legaspi established the first hospital in Cebu for the purpose of attending to the wounded
and the victims of diseases.

1882 – Hospicio de San Jose was founded to house the aged and orphans, the mentally defective and young boys
requiring reform, but later limiting admission to children who were discharged, later to be adopted or employed.

1885 – Asilo de San Vicente de Paul, an asylum for girls was established, offering religious instruction, primary
education, and training in housework in its inmates.

The hospitals, asylums, orphanages and schools were maintained using subsidies and grants from the Spanish
government. However, these were not sufficient and donations from philanthropic individuals were also solicited.

THE AMERICAN PERIOD

1899 – Americans occupied the country and introduced a new educational system, new health methods, and religious
freedom.

1902 – The Civil government created an agency, the Insular Board, to coordinate and supervise private institutions
engaged in welfare work.

February 5, 1915 – The American government created the Public Welfare Board with the passage of Legislative Act No.
2510, essentially to coordinate the welfare activities of various existing charitable organizations.

January 1917 – The first government entity to operate as a welfare agency, and an initial step in child welfare services,
was set up.

1900 – Attempt was made to alleviate the condition of deaf children at the Philippine Normal School.

1910 – A school for the deaf and blind was organized.

1905 – The Philippine chapter of the American Red Cross was established to take charge of disaster relief in the
country and to administer Red Cross funds from the United States.

1907 – La Gota de Leche was established to furnish child-caring institutions with fresh cow’s milk from dairy farm in
Pasay, Manila, supervised by a veterinarian. This agency later opened free consultation clinic for mothers.
1913 – Associacion de Damas Filipinas was organized by civic-spirited women to help destitute mothers and their
children.

1921 – Office of the Public Welfare Commissioner was created. It absorbed the functions of the Public Welfare Board
which, while charged with coordinating and intensifying the activities of child welfare organizations and agencies, was
unable to cope with the mounting problems in the health field, which was manifested by the high infant mortality rate
in the second decade of the century.

1922 – The Office of the Public Welfare Commissioner prepared solicitation forms which it required the public to
demand of any person appealing for donations and charities. This was done to protect the public and organizations
from unscrupulous persons collecting funds. This practice, however, was not legally sanctioned until 1933.

1924 – The Associated Charities had become independent agency under the supervision of the Public Welfare
Commissioner, and was partly financed by the government, and partly by private contributions.

– The Philippine Legislature passed a law (Philippine Legislative Act No. 3203) relating to the care and custody of
neglected and delinquent children and providing probation officers for them.

1933 – The administration of social welfare in the Philippines was marked by significant developments when Frank
Murphy became the Governor-General. Scholarship grants for professional training in social work in the United States
were made available.

– The Legislature appropriated funds for the operations of government child and maternal health centers which was
established in every town with at least two thousand populations.

The economic depression in the 1930s created serious economic problems. The Associated Charities were unable to
cope with the number of applicants for relief and other social services, despite appropriations made by the Office of
the Public Welfare Commissioner, under its director, Dr. Jose Fabella.

Josefa Jara Martinez who obtained a diploma in Social Work in 1921, worked for the Public Welfare Board where she
started to introduce the scientific approach in social work.

The Murphy administration’s social welfare programs marked the first time the government assumed full
responsibility for the relief of the distressed due to any cause.

THE COMMONWEALTH PERIOD

1940 – The Office of the Commissioner of Health and Public Welfare was abolished and replaced by a Department of
Health and Public Assistance Service, which took over the activities that used to be performed by the Associated
Charities which, by then, had ceased to exist.

THE JAPANESE OCCUPATION

Social Welfare activities during the period consisted mainly of giving medical care and treatment, as well as food and
clothing, to the wounded soldiers, prisoners and civilians.
THE POST-WAR YEARS

1946 – The Bureau of Public Welfare re-opened but lack of funds limited its operations.

October 4, 1947 – The Bureau became the Social Welfare Commission and was placed under the Office of the
President.

August 1948 – President Quirino created the President’s Action Committee on Social Amelioration. It is a
comprehensive program of health, education, welfare, agriculture, public works and financing.

1946 – The United Nations International Children’s Emergency Fund (UNICEF) was created by the United Nations
General Assembly to further maternal and child health in economically underdeveloped country.

1948 – UNICEF became active in the Philippines, establishing basic health care services to mothers and children,
consisting of medical care, feeding programs and health education.

January 3, 1951 – The Social Welfare Commission and the President’s Action Committee on Social Amelioration were
fused into one agency called the Social Welfare Administration.

THE SOCIAL WELFARE ADMINISTRATION

Division of Public Assistance

Assistance was given in the form of material aid like food, financial aid, transportation aid, medical aid, institutional
care and work relief.

Service was rendered in the form of rehabilitation services and administration and supervision of rehabilitation
projects and workshops.

Child Welfare Division

Casework and guidance services for children are under this unit.

Division on Rural Welfare

This was created by Administrative Order No. 7, on September 5, 1951.

It deals with the mounting social problems in the rural areas.

“Self-Help” became the underlying philosophy for the rural community development projects.

1965 – Republic Act 4373, “An Act to Regulate the Practice of Social Work and the Operation of Social Work Agencies
in the Philippines”

– The law requires completion of a Bachelor of Science in Social Work degree, one thousand hours of supervised field
practice, and the passing of a government board examination in social work for licensing or registration as a social
worker.

– It is the formal recognition of social work as a profession in the Philippines.

THE SEVENTIES
September 8, 1976 – The Department of Social Welfare became the Department of Social Services and Development
shifting emphasis on the traditional, often institution-based social welfare to community-oriented programs and
services.

June 2, 1978 – President Marcos issued Presidential Decree No. 1397, converting departments into ministries thus the
Ministry of Social Services and Development. The organizational structure, functions and programs remains the same.

The sixties and seventies marked the existence of voluntary organizations and establishment of even more agencies.

THE EIGHTIES

The Self-Employment Assistance was upgraded to make it more responsive to its client’s needs. Case Management
System was launched. Social Welfare Indicators monitor the level of well-being of the MSSD service users.

January 30, 1987 – President Corazon C. Aquino signed Executive Order No. 123, reorganizing MSSD and renaming it
Department of Social Welfare and Development. The Department was evolving from mere welfare or relief agency to
the greater task of development. The approach taken by the agency during this period is described as preventive and
developmental, participative and client-managed.

THE NINETIES

The DSWD continued the five program areas of concern during the early nineties.It also gave priority attention to Low
Income Municipalities (LIMs) and other socially-depressed barangays. The aftermath of the Mt. Pinatubo eruption was
the use of Crisis Incident Stress Debriefing (CISD), a form of crisis intervention used with victims of disasters and other
crisis situation.

October 10, 1991 – R.A. 7160 Local Government Code was passed. Implementing functions together with its programs
and services were devolved to its local government unit. The Department, however, retained its specialized social
services consisting of four categories: (a) Center/institution-based services; (b) community-based programs and
services; (c) locally-funded and foreign-assisted projects; and (d) disaster relief and rehabilitation augmentation.

Today, countless social agencies, organizations and institutions under private sponsorship are engaged in the
provision of many different social services. NGOs play a very important role in supplementing the needs of the rising
disadvantaged sectors in our society.

R.A. 4373 (the Social Work Law, 1967) provides that no social welfare agency shall operate and be accredited unless it
shall first have registered with the Social Welfare Administration which shall issue the corresponding certificate of
registration.
R.A. 5416 (1968) empowers the Department to (1) set standards and policies; (2) accredit public and private
institutions and organizations; and (3) coordinate government efforts in social welfare work to avoid duplication,
friction and overlapping of responsibility in social services.

CHAPTER 3
THE SOCIAL WORK PROFESSION

Social work is a profession that is practiced independently or as part of a team in many different fields, health,
education, corrections, and community development.

Social workerintervene countless problematic situations people find themselves, who needs help in order to function
well socially.

Social Functioning: Social Work’s Focus of Concern

William Schwartz (1961) – states that “Every profession has a particular function to perform in society: it receives a
certain job assignment for which is held accountable.”

The general assignment for the social work profession is to mediate the process through which the individual and society
reach out to each other through a mutual need for self-fulfillment. This presupposes a relationship between people and
their nurturing group which we would describe as “symbiotic” – each needing the other with all the strength it can
command at a given moment. The social worker’s field of intervention lies at the point where two forces meet: the
individual impetus toward health growth and belonging, and the organized efforts of society in integrate its parts into a
productive and dynamic whole.

Wernes Boehm (1958) – Social Work seeks to enhance the social functioning of individuals, singularly and in groups by
activities focused upon their social relationships which constitutes interaction between individuals and their
environments. These activities can be group into three functions: restoration of impaired capacity, provision of individual
and social resources, and prevention of social dysfunction.

William Gordon (1969) – the centralfocus of socialwork traditionally seems to have been on the person-in-his-life-
situation complex – a simultaneous dual focus on man and his environment this focus has been concentrated at some
times on the side of the organism as interpreted by psychological theory and at other times on the side of environment
as interpreted by sociological and economic theory. The mainstream of social work, however, has become neither
applied psychology nor applied sociology.

Harriet Barlett (1970) -Social functioning is the relation between the coping activity of people and the demand from the
environment. This dual focus ties the, together. Thus, person and situation, people and environment, are encompassed
in a single concept which requires that they be constantly reviewed together.

Louise C. Johnson (1989) – Social workers become involved when individuals are having difficulty in relationship with
other people in growing so as to maximize their potential; and in meeting the demand of the environment. The core of
the social functioning which problems are the reason for the worker-client interaction. Thus the ultimate goal of all social
work practice is the enhancement of the social functioning of individuals.

Social Environment –is a network of overlapping social systems and social situations, including ecological systems,
cultures and situations, (including ecological systems, cultures and institutions.)

Social Situation – is an impinging segment of the social environment, smaller, more immediate environment that “has
meaning for the individual land that is uniquely perceived and interpreted by him, in which he has one or more status –
roles identities, is a group member and a role performer.”

The social work job assignment involves:

 a. “mediating” (Schwartz) Symbiotic or symbiosis
b. “matching” (Gordon)
c. “Striking a balance between people’s coping ability and situational/environmental demands” (Barlett)

Social Roles- defined as he socially recognized pattern behaviors and activities expected from an individual
occupying a certain position in the society.

CAUSES OF AND RESPONSES TO SOCIAL FUNCTIONING PROBLEMS

Social functioning problems may be caused by factors inherent in the person, factors in the situation or
environmental factors in both the person and the situation or environment.

Social Work Intervention is always directed toward enhancing or improving the individual’s social functioning
through any of the following ways:

1. Change strategies directed toward the individual;

2. Change strategies directed toward both the individual and the environment.

FUNCTIONS OF SOCIAL WORK

In 1958 the Commission on practice of the U.S National Association of Social Workers came up with a
statement of what has since been accepted as the three purposes and function of social work.

Restorative/curative/remedial as well as rehabilitative function – assistsindividuals and groups to identify and

resolves or minimizes problems arising out of disequilibrium between themselves and the environment.
Curative aspect - seek to remove factors which cause the breakdown in the person’s social functioning.

Rehabilitative aspect –tries to put back the person to a normal or healthy state of social functioning.

Preventive function- identify potential areas of disequilibrium between individuals or groups and the
environment in order to prevent the occurrence of this equilibrium.

Developmental functions-seek out, identify, and strengthen the maximum potentials in individuals, groups
and communities. The aim is both to help the individual make maximum use of his own potentials and
capacities as well as to further the effectiveness of available social and community resources.

SOCIAL WORK AS A PROFESSION

RA 4373, promulgated in 1965 – Social Work officially recognized as a profession with the passage of a law by Congress.
The five elements as constituting the distinguishing attributes of a profession, according Ernest Greenwood.
Systematic Body of Theory- skills that characterized a profession flow from and are supported by a fund of knowledge
that has been organized into an internally consistent system called a body of theory.

3 Types of knowledge
a. Tested Knowledge – is knowledge that has been established through scientific study (research)
b. Hypothetical knowledge – still has to undergo transformation into tested knowledge.
c. Assumptive Knowledge – practice wisdom.

Professional Authority- Extensive education in the systematic theory of her discipline provides the professional with the
type of knowledge which the layman does not have.

Community Sanction– the community sanctions a profession’s authority by way of giving it certain power and privileges.
Regulative Code of ethics–this code serves to check the possible abuses which can arise out of a profession’s exercise of
authority, and tis accompanying powers and privileges.
 Professional Culture – the interaction of social rules required by the formal and informal groups generate a social
configuration unique to the profession or professional culture. The culture of a profession consist of the following:

a. Social Values – refer to the basic and fundamental beliefs of a group, practically the reason for its existence.
b. Professional Norms – are the accepted standard of behavior of doing things, which guides the professional in
various situations.
c. Symbols – of a profession are its “meaning-laden items” including emblems, insignias, dress history, its idioms and
vocabulary and its stereo types of the professional, the client and the layman.

Chapter 4
PHILOSOPHICAL AND VALUE FOUNDATION OF SOCIAL WORK

VALUE: Defined as that worth which man attaches to certain things, systems, or persons within the realm of
usefulness, truth goodness or beauty.
KNOWLEDGE: Refers to what, in fact seems to be established by the highest standards of objectivity and
rationality of which man is capable. Concerned with facts and information.
SKILL: Ability, expertness, or proficiency gained from practice and knowledge. Concerned with application,
with doing, but not just doing any which way, but ably, expertly, proficiently.
PROFESSIONAL SKILL: Refers to one’s ability to apply the knowledge and values of one’s profession in her
work with people. Developed not just by understanding of theory but also by practice.
ART: Social Work practice has been referred to us an art with scientific and value foundation. Social worker
has to use her skill in using the relationship between the client and herself to achieve certain objectives.

The PHILOSOPHY of SW The VALUES of Social Work Concepts in the values of SW Views about Man
DEMOCRATIC THEORY: Each person has the right to self- Concepts of Human Potentials Natural vs.
Man has worth and fulfillment, deriving his inherent and Capacities. Transcendental
dignity. Man as having capacity and thrust toward that
worth because he is goal.
capable of reason, of
rational analysis, and
choice.
HUMANISM: (Howard Each person has the obligation, as Concept of Social Responsibility Man as Social, Asocial
Mumford Jones) implies a member of society. or Anti- Social
that every human being
by the mere fact of his
existence has dignity
begins at birth.
CHRISTIANITY: Explains Society has the obligation to Concept of Equal Opportunities Democracy’s View of
human worth and facilitate the self-fulfillment of Man
dignity in terms of the individual and the right to
man’s having been enrichment through the
created in the image of contribution of its individual
GOD. members.
Each person requires for the Concept of access is also critical
harmonious development of his
powers socially provided and
socially safe-guarded
opportunities for satisfying his
 basic needs in the physical,
psychological, economic cultural,
aesthetic and spiritual realms.
Increasingly specialized social Concept of Social Provision.
organization is required to
facilitate the individual’s effort
self-realization.

DOMINANT VALUES
OF FILIPINO

Defined as being taken by one’s fellows for what one is,

Social acceptance and being treated in accordance with his status, this value
is facilitated by the following intermediate values:

 Smooth Interpersonal Relations(SIR), which is a

facility at getting along with others in such a way
as to avoid outward signs of conflict:
 1. PAKIKISAMA
 2.EUPHEMISM
 3.The use of a GO Between(TULAY)

 AMOR PROPIO
Facilitated through the following: sacrificing individual
EMOTIONAL CLOSENESS AND interest for the good of the family, parental striving to give
SECURITY IN A FAMILY their children an education even at great cost to
themselves, older children sacrificing for the younger
siblings, and mothers especially making sacrifices for the
family.
The belief that families will remain close if someone exerts
AUTHORITY VALUE firm authority, and that such person must be respected
and obeyed. Respect for traditions and rituals no matter
how impractical they have become. Ex. PANALANGIN,
BAHALA NA.

This value attaches major importance to the personal

PERSONALISM factors which guarantees intimacy, warmth, and security
of kinship and friends in getting things done. EX. TIWALA,
KILALA, WALANG PAKIALAM. Choosing officers for
organizations: many will vote for those whom they know
personally.
 Literally means debt of gratitude. It is granted when a
UTANG NA LOOB transfer of goods or services takes place between
individuals belonging to too different groups. It compels
the recipient to show gratitude properly by returning a
favor with interest to be sure that he does not remain in
the other’s debt.
A cultural belief that a person must suffer before he can
PATIENCE, SUFFERING and gain happiness, and related to it is that which many still
ENDURANCE believe, that women, particularly, must suffer in silence.
EX. Many suffer poverty and think it is a test and if they
pass it they will be rewarded.

Social Work Principles (APSCWC)

 Acceptance of people as they are

 Participation of the client in problem solving
 Self-Determination as a right of the clients
 Individualization of clients
 Confidentiality
 Worker Self-Awareness
 Client-worker Relationship

Professional Ethics
Ethics: is the science that treatsof morals and right conduct.
Professional Ethics: is the system of ethical principles and rules of conduct generally accepted by the members of a
professional group, based on the philosophy, values, and guiding principles of that profession.

Profession code of ethics; the written expression of some of these principles and rules of conduct for the guidance
of the professional group and the unwritten principles and rules of conduct which usually have the same force as
the code.

Code of Ethics

We the members of the Philippine Association of Social Workers, Inc. believing

 In the inherent worth and dignity of all persons emanating from a Supreme Being who directs our actions
of love for one another;
 That every human being has natural and social rights, capacities and responsibilities to develop his full
potentials as a human being.
 In the human being’s capacity to change and recognize the value of unity and diversity, individual
differences and pluralism in society.
 In free men and women living in a free society where poverty, in all its forms, is neither a faith nor
punishment but is a condition that can changed;
 In the family as the basic unit of society and its vital role in the growth and development of the individual,
the family system and the community.
  That the government, the private sector and the public have a joint responsibility to promote social justice
and to ensure the political, economic and social well-being of all people.
 In the role of social workers as agents and advocates of change and in the promotion of professionalism
responsibility and accountability; and
 That our professional practice is deeply rooted in our cultural values.

Standards of ethical conduct:

A. Relative to Self and the Profession

 Toconduct myself in a manner consistent with the philosophy, principles, values and beliefs of the
social work profession.
 To act at all times with honesty, openness and transparency in all my professional transactions.
 To constantly work towards my own professional advancement so as to contribute to the promotion
of social work practice
 To contribute time and professional expertise to activities that promotes respects for the integrity
and competence of social workers.
 To contribute time and professional practice wisdom to colleagues and other professionals
 To be vigilant and act to prevent the unauthorized and unqualified practice of social work.
 To support the professional association duly organizes and constituted for the professional welfare of
all social workers
 To respond and volunteer my professional services in times of emergency.
 To uphold and protect the dignity and integrity of the profession
 To promote cultural values that will enhance the practice of the social work profession
B. Relative to Clients
 To uphold the basic human rights of clients and to serve them without discrimination
 To accept primary responsibility and accountability to clients, respecting their right to self-determination
and observe confidentiality in all my dealings with them
 To seek out the marginalized and ensure equal access to the resources, services and opportunities
required to meet basic needs.
 To expand choice and opportunity for all persons, with special regard for disadvantaged or oppressed
groups or persons.

Relative to Colleagues
 To acknowledge and respect the professional expertise of other disciplines, extending all necessary
cooperation that will enhance effective service.
 To bring any violation of professional ethics and standards to the attention of the appropriate bodies
inside and outside the profession and ensure that relevant clients are properly involved.
 To advocate with legislative and policy bodies for the welfare of all colleagues

Unwritten Duties and Obligations Expected of a Professional Social Worker

A. Duties toward clients
 A professional deals with clients openly and frankly
 A professional is patient, tolerant and consideration of the clients point if view
 A professionalnever use threat or deceit
 A professional never is punctual in keeping appointment and makes no compromises she
cannot keep
 A professional is careful and thorough in dealing with client problems
 A professional never discriminates against any client, giving so-called “hopeless” cases as
much attention as promising ones
 A professional will act in relation to a client’s problems only on the basis of adequate
knowledge of client’s situation
 B. Duties toward colleagues and the profession
 A professional is courteous and fair in dealing with co-workers
 A professional cooperates with co-workers in the pursuit of common goals
 A professional should maintain high standards of honor, integrity and morality
 A professional does not exploit her professional membership, and distinguishes between
activities she does as a private citizen and as a member of the profession.
C. Duties toward the agency/organization
 A professional is loyal to her agency
 A professional cooperates in the achievement of her agency’s goals
 A professional seeks opportunities to participate in the formulation of policies without first
discussing the matter with the appropriate persons
 A professional observes established agency rules, channels, and procedures, and advocates for
their change or modification if these are not satisfactory
D. Duties toward the community/public
 A professional responds promptly to requests for assistance
 A professional makes use of appropriate opportunities to interpret her work to the community
 A professional helps bring about a sound and constructive public opinion in matters of social
concern.

Purposes served by a professions Code of Ethics

 It helps check abuses, which can result from the powers and privileges accompanying the
monopoly enjoyed by a profession.
 It provides the community same protection against abuses by members of profession
 It sets forth basic principles which serve as guidelines to members of profession, and which are
helpful in the socialization of future professional
 It sets guidelines for relationships, if not specific duties of members to each other, to their clients
and to other groups
 It is a useful resource for the enrichment or improvement of the professional curriculum

SOME ETHICAL DILEMMAS

1.Manipulation:the matter of influencing clients to act in the way a worker wants them to act in
response to a given situation, or manipulating agency reports to justify budgetary requests.

2. Advocacy: Some promote unnecessary conflict situations, resorting to various machinations, including
the use of insult, embarrassment, distortion of the truth, disruption and violence.

3. Conflicting loyalties: Would loyalty to a client’s cause such as where human dignity or survival is involved be a
justifiable reason for not upholding loyalty to one’s organization or colleague group? This is where professionals
unite against outsider who threaten the privileges and rewards of the group
4. Cultural and other realities: Eg. Personalistic culture calls for the use of personal connections to facilitate action
on a client’s request. This quite often mean that one has to disregard accepted agency rules or channels. Political
influence is when a worker remains on the job only because of political influence and engages and activities that is
not acceptable to the others in the agency.

Important Names to Remember

 Pumphrey states, “Surely there was more ethical than unethical, more value-based than value-defying
social work.
 Justice Ramon San Jose, addressed the successful examinees in the 1963 bar examinations. “The legal
profession, next to priesthood is the most exalted and dignified; it is an apostleship of justice…
 Ross states, “Obligation and freedom are polar opposites: freedom is an absence of constraint, and
obligation and constraining...” “…All social life seems to be based on genuine morality, whose core is
obligation, and whose condition for existence is choice, and so freedom to choose.”

Chapter 6
INTRODUCTION TO SOCIAL WORK PRACTICE
 1967 National Workshop on social Work Education resulted to:
o Dictated that schools teach social work methods based on generics approach
o Develop skills based on generic aspects of the methods used by social worker
 Integrated method of Social Work Practice US = Generalist Social Approach PH
 Against the separation of Methods (Casework, Group Work, Community Organization): Herbert Bisno,
Comptom and Galaway
 Herbert Bisno – the inclusion of a quantitative attribute of the potential transaction unit in the
designation of the method has led to an illicit bond between a given method and a given, but arbitrary
restricted and limiting client system.
 Bisno’sSocial work method
1. Adversary
2. Conciliatory
3. Developmental
4. Facilitative-Instrumental
5. Knowledge Development & Testing
6. Restorative
7. Regulatory
8. Rule-Implementing
9. Rule making
 Comptom and Galaway- the traditional model encourages the dichotomous thinking that:
o Community Organizer will work to produce community change, the case worker to produce
individual change, and the group worker either depending on the nature of the groups, instead
on maintaining the primary focus of SW intervention in the person-situation interaction.
o Has led to the training of specialists in each of these methods who tend to see the problems of
their clients in terms of their own methodological preference, rather than in terms of the
complete assessment of the client situation interaction.
 Micro Approaches- focus on the individual
 Macro Approaches- directed towards community or larger social systems
 Micro strategies encompas most of casework, family counseling as done in social work, and group
activities aimed at helping individuals in a group setting
 Macro strategies encompass communtiy organization, policy making, lanning and group work strategies
directed toward change outside of the members themselves
 Filipino clients are multi-problem clients
 The essentials elements in SW practice are:
o Client PERSON
o Worker PLACE
o Problem PROBLEM
o Process PROCESS
 PLANNED CHANGE- a change originating from decision to make a deliberate effort to improve the system
and to obtain the help of an outside agent in making this improvement.
 Client System (CS)- System that is being helped
1. te personality system which consist of related subparts: the conscious, unconscious, the mind and the
body
2. the group: families, committee l, staff, clubs and other smaller social units
3. the organization: any of the larger social system which compise the community: business organization,
welfare agencies, educational inatitutions, religious ssociations, government bureau, political parties
 4. the community: made up of a variety of interacting sub parts, e.g. individul citizens, informal interest
groups, organized occupational or political sub-groups, economic and social strata, geographical units, etc.
 Outside Agent- professional Agent
 Problem- or situation assessed is the reason of entry of the change agent
 Process- or the development of the helping relationship. It consists 7 phases.
 Change Force- increases the willingness of the CS for change
 Resistance Force-reduces the willingness of CS for change

Chapter 7
The Helping/Problem Solving Process In Social Work

The problem solving process is essentially a cognitive process while SW helping process, involves a relationship
between two parties: the worker and the clients system.
John Dewey book “ How We Think” in 1993 problem-solving behavior is based on reflected thought that begins
with a feeling of doubt or confusion.

In order to solve a problem, a person follows a rational procedure consisting of steps in an orderly sequences.

5phases of (reflecting thinking:)

1)recognizing the difficulty;

2)defining of specifying the difficulty;

3) raising a suggestion for possible solutions and rationally exploring the suggestion, which include data collection;

4) selecting an optimal solution from among many proposal;and

5) carrying out the solution.

George Polya (1940)-developed a model which intended to be used as a guide for problem solving. Polya’s Model
Phrase of Problem Solving:

1) understanding the problem (situation,goal ,and the conditions for solving it);
2) devising a plan by which the goal could be attained;
3) carrying out the plan; and
4) evaluation of the plan, its implementation and the results.
PROBLEM-SOLVING FRAMEWORK IN SOCIAL WORK
Helen Harris Perlman – originator of the problem solving problem in social work.

Social Casework: A Problem-solving process – consisting of series of problem-solving operations which can be
summarized as follows: Study – Diagnosis – Treatment

General Problem-Solving Process (7):

1. Recognition/definition of the problem, and engagement with the client system;
2. Data collection;
3. Assessment of the situation;
4. Goal setting and planning for action;
5. Intervention or the carrying out of the action
6. Evaluation; and
7. Termination

SOCIAL WORK HELPING PROCESS (APIET)

1. Assessment
 2. Planning
3. Intervention or Plan Implementation
4. Evaluation; and
5. Termination

THE HELPING RELATIONSHIP

The worker-client relationship is such a crucial factor it can spell difference between successful or unsuccessful
problem-solving. All of the worker’s professional relationships should involve self-discipline and self-awareness.

Emmanuel Tropp (Developmental) – developed an important set of statement that sum up the essential
characteristics of the worker’s presentation of self to each of her clients:
1. Compassion
2. Mutuality
3. Humility
4. Respect
5. Openness
6. Empathy
7. Involvement
8. Support
9. Expectation
10. Limitation
11. Confrontation
12. Planning
13. Enabling
14. Spontaneity and control
15. Role and person
16. Science and art

SELF-AWARENESS may be called for in situation where worker’s values clash with the client values. Many of these
values usually been so internalized that the worker is often not conscious that she is judging other people’s
behavior along these values.

Naomi I. Brill – recognizing the worker’s value system defines her behavior and relationships with other people,
believes that the effective worker must:
1. Be aware that she is a walking system of values
2. Be conscious of what these biases are
3. Strive to evaluate herself and her values objectively and rationally
4. Strive to change those values that, on the basis of this evaluation, need changing

AUTHORITY (and the power that accompanies it) 0 there are 2 sources of a worker’s authority – her position and
corresponding functions in the agency, and her possession of knowledge and experience.
o GODSTEIN points out that is SW relationships, when one seeks something from another person “that
cannot be obtained elsewhere – the relationship cannot be equalized.

COMMITMENT AND OBLIGATION – to bind or pledge one’s self to relationship; to obligate one’s self is to perform
the moral responsibility that goes with a pledge or a promise made

HELPING CONTRACT is frequently used in reference to the expectations and terms of the commitments and
obligations of both client and worker, which are often clearly spelled out.

ASSESSMENT
o Also termed as diagnosis and social study
o A process and a product of understanding on which action is based (Max Siporin)
 o Involves the collection of necessary information and its analysis and interpretation
o The ultimate purpose is to provide understanding necessary for appropriate planning.
o The major tasks involved during this stage are data, gathering, and problem definition based on the
agreement between the client and the worker as to the problem-for-work.
o These tasks culminate in the worker’s writing of an Assessment Statement or a Problem Definition

INFORMATION/DATA GATHERING
o CAN BE PRIMARY OR SECONDARY SOURCE
 Existing data
 Worker’s own observations
o The collection, testing and analysis of data obtained usually occur simultaneously.
o It must be stressed that there is no substitute for the worker’s crystallization of her own assessment of
the client’s problem.

The following are suggested principles in data gathering:

1. The client should be the main source of information.
2. Data to be gathered should directly relate to the identified problems.
3. The client should be informed about the source being used for data collection.
4. Data collection is a continuous process.
5. The type of client and the general nature of the problem can guide the worker on the type of data that
should be collected and how much.

THE INITIAL CONTACT(s) WITH CLIENT/INTAKE

Can be:

1. The client initiates the contact

2. Referred by interested or concerned party.
3. The agency

INTAKE PROCESS & THE PRESENTING PROBLEM

o Intake is the process by which a potential client achieves the status of a client.
o Client’s part- presentation of the self and the problem or need.
o SWer’s part-assessment of the client and the problem.
o A good intake interview should provide the client with adequate understanding of the agency and its
policy and program in relation to the need or problem, as well as the responsibilities and obligations from
both the client and worker.
o The intake process may end either with the worker or the client deciding not to proceed.
o Intake may be accomplish in one session with the client.
o Presenting problem- problem that is a threat to the client’s or other’s welfare, and usually stated or
presented as it is being perceived or experienced.
o In working in a small group, a worker does individual or group intake interviews.
o Individual Intake Form: community identifying information, presenting problem and circumstances
relating to this, background data and other pertinent information obtained during the initial contact with
the community.

DEFINING THE PROBLEM

Compton and Galaway- the way you define the problem will define the data collected and will dictate what are
seen as appropriate answers.
 Problem for work- place of beginning together which means problem or part of the problem that:
a. The client system feels is most important or a good beginning place;
b. In the worker’s judgment is most critical;
c. In the worker’s judgment can most readily yield to help;
 d. Falls within the action parameters of the helping.
PARTIALIZATION- process of separating from so many problems identified by the client and/or worker the specific
problem or problems which are to be addressed first and therefore will be the focus of the helping relationship.

PRIORITIZING- the added aspect of a problem taking precedence over other problems because of its Importance.

WRTING AN ASSESSMENT STATEMENT

Components of an assessment statement by Maria O’nielMcmahon:
 Opening casual statement- this requires the worker to clearly indicate whohas the problem, and why the
problem exists at the time.
1. Who has the problem
2. What the problem is

3. Why the problem exists at this time

 Change potential statement- a statement- a problem’s change potential is dependent on three

interdependent factors: problem, person and environment.
Problems-
theworkerandthecontactsystemconsiderthenatureoftheproblemanditschangepotentialbyansweringthef
ollowingquestions:canthisproblemberesolved?isthenatureoftheproblemirreversible?howlonghasthepro
blembeengoingon,whoareinvolvedandtowhatextent?

Person-
theworkerneedstoassessthestrenghtsandweaknesesoftheperson/shavingtheproblem.anappraisalofthec
hangepotentialofaprobleminsofarasthepersonfactorisconcernedshouldanswerquestionslike
whatishis/her/theirmotivationandcapacityforchange?

Environment-
inconsideringtheenvironmentinwhichtheproblemislocatedtheworkershouldknowthefollowing:whatform
alorinformalresourcesareavailableintheenvironmentthatcanpromotethenecessarychanges.whatrestraini
ngforcesare,therearestrongerthansupportiveresources?

 Judgment- about the seriousness or urgency of the problem.

Basedonavailabledata,theworkershouldbeabletoanswerthisquestions,towhatextentisthisalifeord
eathmatterforthepersonsconcerned?lifeendangeringsituationsrequiretheworkerimmediateatten
tionevenifinherjudgmentthechangepotentialfortheproblemisverylow.

Characteristics of Assessment
1. On-going
2. Focuses on understanding the client in situation and providing a base of planning and action.
3. A mutual process between client and worker
4. There is movement within the assessment process
5. Both horizontal and vertical explorations are important
6. Assessment identifies needs in life situations, defines problems, and explains their meaning and patterns
7. Assessment is individualized
8. Judgment is important in assessment because many decisions have to be made.
9. No assessment is ever complete

PLANNING
The link between assessment and intervention
Planning process translates the content of assessment into a goal statement that describes the desired results and
is also concerned with identifying the means to reach the goals.

2 majors task during the planning stage:

1. Formulating goals that directly relate to the client’s need or problem
2. Defining the specific actions/interventions that are necessary to achieve the goals.
GOALS
 The desired or expected outcomes of an endeavor
 The term interim goals, intermediate goals objectives- refers to specific, short-term goals which facilitate
the achievement of the long term or overall goals.
 Characteristics of goals- SMART

PLANS
 Means to achieve goals
 Consist of the specific actions/steps to be undertaken in order to reach the goals.
 Jointly made by the worker and the client, helping Plan, Action Plan, or intervention Plan
 Systematic review of the client strengths when preparing of intervention plan is one way to avoid offering
an intervention plan without considering alternatives with the client.

UNITS OF ATTENTION
 Intervention or Action/Helping Plan calls for an identification of other persons who, in additions to client,
have to be given attention because they are involved in the situation, and work with them is essentials to
goal attainment
 Systems that are the focus of the change activity.

Strategy defined as an overall approach to change a situation

Factors that influence the plan of action

1. The community in which it is being carried out
2. The agency sanctioning the plan
3. The social problem that the plan is response to
4. The social worker involved in the plan.
5. The client.

The assessment and planning steps in the problem solving process culminates in the workers writing of a case
study that contains the synthesis of the information that has been obtained on the client and his situation, and
assessment statement/ definition of the problem of work and the helping intervention goals and plans.

THE HELPING CONTRACT

After having worked together in assessment and action planning, what should follow is an agreement between the
worker and the client on what needs to be done and who should do it. This is called a “contract” in our setting and
having verbal agreement is common practice.

INTERVENTION

 This phase in the helping process is concerned with the action that would solve the client’s problem
 Involves the rendering of all the specific and interrelated services appropriated to the given problem and
situation in the light of the assessment and planning
 Includes all the goal related activities that the worker will undertake following the agreement forged with
the client based on the problem to be worked on and the plan of action to be pursued.
Compton and Galaway have key apt words for two phases of the helping process:
Deciding what to do (assessment and planning) and Doing the decided (intervention)

ECO-MAP is an assessment, planning and interventive tool. A simple paper and pencil simulation that present the
individual or family and the major systems in the life space, as well as the nature of the individual’s or family’s
relationships with these various systems.

INTERVENTIVE ROLES IN DIRECT PRACTICE

Interventiveroles refer to the composite of activities or tasks that she is expected to undertake in order to
accomplish the goals agreed upon with the client.

Resource Provider- engages the worker in the direct provision of material aid and other concrete resource that will
be useful in eliminating or reducing situational deficiencies.

Social Broker- involves the process of negotiating the service jungle for client, whether singly or groups. The
worker links or connects the client to needed service in the community.
 It requires a broad knowledge or community resources and operating procedures of agencies.
 Referral is considered a basic activity in this interventive role.
 Networking- worker’s efforts at establishing and maintaining relationship with other community entities
which have resources that can support and supplement her own agency’s resources

Mediator- person who acts as an intermediary or conciliator between two persons or sides.

Advocate- the worker has to take a partisan interest in the client and his cause. The objective is to influence, in the
client’s interest, another party, usually possessing same power or authority over the client.

Enabler- involves the social worker in interventive activities that will facilitate the clients’ strengths and resources
within themselves to solve problems they experiencing

Counselor/Therapist- the goals of the worker is the restoration, .maintenance of the client capacity to adapt or
adjust to his current reality.

INTERVENTIVE ROLES BEYOND DIRECT PRACTICE

Mobilizer of Community Elite- involves the worker in activities aimed at informing and interpreting to certain
sectors of the community, welfare programs and services as well as need and problems, with the objectives or
enlisting their support and/or involvement in them.

Documenter/Social Critique- worker documents the need for more adequate social welfare policies and programs
based on her knowledge about the inadequacies on deficiencies in these existing welfare policies and programs as
well as on her belief as to how there ought to be, in the light of professional values and goals.

Policy/Program Change Advocate- worker is involved in efforts to change policies and programs on behalf of
particular sectors of the population based on the values of profession.

LIMITATIONS OF WORKER ACTIVITES:

Times-the worker may not be able to give the client unlimited time
Skill- the worker should perform only those activities that are within her competence
Ethics- the worker watch out for activities that might commits her unethical behavior
Agency Function- the worker must be sure that she understand and interprets agency function properly.

EVALUATION
  Collection of data about outcomes of a program relative to goals and objectives set in advance of the
implementation of that program.
 Ongoing evaluation
 Terminal evaluation
 Summative evaluation concerned with outcomes of effectiveness
 Formative evaluation concerned with looking at the process of the work. It forces the worker to find out
whether the implementation plan is being implemented as designed
o Intervention plans can be viewd in 2 levels conceptual level and operational level.
 Professional accountability- SWer and SW agencies must answer for their work, not just to client who are
the direct users, but to the public that supports them.
 2 Aspects of Accountability
o Effectiveness- refers to the questions on whether or not the services or intervention plans are
accomplishing their intended goals;
o Efficiency- refers to the cost of services and intervention plans in money, time and other
resources.

TERMINATION

A social work problem solving relationship does not go on forever.

most common reasons for terminating the client worker relationship

1. when the goals set by the worker and the client have been reached
2. when, after a reasonable period of time, there has been very little movement toward the
attainment of the goals formulated, and the prospect for any change in the situation is held unlikely,
3. When thw client thinks that the worker has provided sufficient help so that it is now possible for
the client to pursue problem solving on his own,
4. when an agency does not have the resources needed by the client or the worker does not get her
agency's approval to provide the serbices needed by the client,
5. When the systems outside the client make it difficult for the client to continue with the helping
relationship or when these systems influwnce the client to discontinue the relationship
6. When for one reason or another the worker must leave the agency.

TRANSFER- process by which a client is referred by his social worker to another worker, usually in the
same agency, because the former will no longer beable to continue workingwith the client, or because
ahe thinks another worker is in a better position to work with her client's problem.

REFERRAL- avt of directing a client to another worker/agency because the service that the client needs
is beyond the present agemcy worker competence, or the cliwnt needs the additional service which
the present agency cannot provide.

Chapter 8
SOCIAL WORK HELPING MODELS AND APPROACHES

Helping approaches Proponents and Processed/Phases/Activities Target Client

principles/Key Concepts
The Direct Provision Schniederman: the goal of Helping Process : APIET A family who’s want to
Model: this model is the Activities: take advantage of the
Involves the direct enhancement of client social 1. Case by case involvement government’s
administration of existing functioning through the of the client in the study BalikProbinsya Program
programs of material aid. direct functioning through and evaluation process
This should not be the direct provision of (determination of need
equated with dole out. material and useful in and forms of need-
Other refers to this as eliminating or reducing meeting)
Resource Provision, situational deficiencies. 2. A determination of
where resources may be eligibility within the
mobilized, created, administering agency’s
directly furnished where terms of reference
the client may be advised 3. A judgment that the
and counseled in making provision of the service
optimal use of them. or benefits will promote
the clients best interest
4. Recruiting, selecting,
training, supporting,
collaborating with
personnel offering direct
care (e.g. Homemakers,
foster parents, adoptive
parents, helath
personnel, trainers, day
care workers)
Intercession-mediation Schneiderman: the utilization Helping Process: APIET Working women are
Model: Involves the of non-consensual strategies Activitiess: Social Workers may defined labor benefits by
process of negotiating such as direct confrontation, need to argue debate, bargain, their employers, juvenile
the service jungle for administrative appeal, and negotiate and manipulative the offenders who are
clients, whether singly or the use of judicial and environment on behalf of the arrested, the illegal
in groups. The worker political systems, as an client. detained, neglected
connects the client to appropriate. prisoners who should
need services in the already qualify for parole
system until he has privileges, slum dwellers
availed of them Social who are having illegally
Worker takes partisan evicted.
interest in the client and
his cause. Advocacy
efforts of the social
worker are frequently
directed towards securing
benefits to which the
client is legally entitled.
Crisis Intervention Crisis is defined as an upset Naomi Golan a treatment offers a Sexually abused child,
Approach is a Process for in a state, an emotional treatment model that is rooted in battered wife and victim
actively influencing the reaction on the part of an the problem-solving theory of of calamity etc.
psycho-social functioning individual, family or group to casework and developed as part
of individuals and groups, a threatening life event. of the short-term, task centered
during the period of approach to practice.
acute disequilibrium. The theory is based on the 1. Assessment of the
Involves crisis-oriented, idea that there is no such situation invoves mainly
time limited work, usually thing as a problem-free state an evaluation of 5
2 or 6 weeks in duration. and life is a series of components:
To be really effective, it recurring development crisis a. The hazardous event
should be available b. The vulnerable or
within 24 to 72 hours upset state
after application or c. Precipitating factors
referral for assistance. or event
d. The state of active
crisis and
e. The state of
reintegration or
reorganization
2. Implementation of
treatment )the middle
phase) is about setting up
and working out specific
tasks
a. Material
arrangement tasks
b. Psycho-social tasks

Lydia Rapoport Goals for this Some techniques:

approach: a. Sustaining techniques
 Relief of symptoms reassurance and
 Restoration to the encouragement to lower
optimal pre-crisis anxiety, guilt and tension,
level of functioning provide emotional
 Understanding of support.
the relevant b. Direct influence
precipitating events procedures giving advice,
that contribute to advocating a particular
state of course of action, warning
disequilibrium clients of the
 Identification of consequences of
remedial measures maladaptive resolution of
that can be taken by the situation
the client and the c. Direct intervention- used
family in extreme situation such
 Recognition of the a threats of or attempts
connection between at suicide
the current stress d. Reflective discussion
and past life techniques- used as the
experiences and client becomes more
conflicts integrated
 Initiation of new e. Eclectic orientation-
models of behavioral modification
perceiving thinking techniques like positive
and feeling and reinforcement, shaping,
development of modeling and
new adaptive and desensitization.
coping Reponses 3. Termination emphasizes
Jacobson Two Treatment on the tasks
Approaches accomplished, the
  Generic: does not adaptive coping patterns
require assessment developed and the ties
of the build with persons and
psychodynamics of resources in the
the individual in community.
crisis. Can be done Stance of the worker: active,
by paraprofessional, purposive, committed, will to take
a non-mental health risks.
professional, or a
community care
giver
 Individual:
emphasizes
assessment of the
interpersonal and
intrapsychic
process, deisgned
for use by mental
health
professionals.

Problem Solving Helen Harris Perlman The process: There is no special target
Approach- it is always the Elements of the problem  Identification of the group that is addressed
person is being helped in solving approach problem by this model. Does not
relation to what is  The person- a  Identification of the distinguish between
focused to be stressful. product of inherited person’s subjective treatment of
The goal is to help a and constitutional experience of the environmental problems
person cope as effectively make up in problem. for psychological
as possible with problems continuous  Idenfication of the causes problems.
in carrying on social tasks transaction with and effects of the
and relationship which potent persons and problem and its import
are perceived, felt as forces in life and influence upon the
stressful and found experiences. Seen person in life space
insuperable without as a product in  Search for the possible
outside help. process of means and modes of
becoming. solution must be initiated
Personality is an and considered
open system  Choice and decision must
continuously be made as a result of
responsive to input thinking and feeling
and feedback from through
outside itself.  Action taken on the bases
Partialization is the of these considerations
recognition that the will test the validity and
person is not just workability of the
living whole; he also decision.
has a biological
psychological social
system.
  The problem- is Diagnosis focuses on:
simply a problem in 1. The person’s motivation,
the current life capacity and opportunity
situation of the including as assessment
help-seeker, which of what factors and
disturbs or hurts the forces deter or thwart
latter in some way. these;
 The place- the 2. The persons in the
particular client’s problematic role
organization, network.
agency or social
situation, the
purposes of which
define its functions,
services, and its
areas of social
concern.
 The process- steps
of Study, Diagnosis
and Treatment
(Perlman)
6.Task-Centered Model: Laura Epstein, Professor Start up: clients referred by an Client who lacks the
A technology for Emeritus and William Reid. agency or client applies motivation and interest
alleviating specific target independently and voluntarily in continuing his studies.
problems perceived by This model is Step 1: Client Target problems
clients, that is, particular 1.Brief and time limited identified
problems clients 2.Intervention is Step 2: Contract, plans, target
recognize, understand, concentrated on alleviating problem priorities, goals,
acknowledge and want to specific problems, which the practitioner tasks, duration,
attend to. client and the worker schedule, participants
A task is what the client is expressly contract to work to Step 3. Problem Solving
to do to alleviate the 3. Work on the problem is Step 4: Termination
problem, which makes organized around tasks for Task Centered model with groups
the task both an problem solving actions the Preliminary interview – problems
immediate goal, and at client agrees to carry out. are explored, clarified elicited in
the same time the means individual interviews
of achieving the goal Features of the model:
alleviating the problem. 1. Assessment Group Composition- SW decides
2. Case planning who should be in a particular
3. Implementation group, and the size of the group.
4. Tasks
Group Formation- The members
share the problems that they will
seek to reduce or eliminate by
formulating and accomplishing
agreed-on tasks

Group processes for task

accomplishments- SW works with
the group so they can help each
other to accomplish the tasks
within the time frame agreed
 upon.

7.Psycho-social Approach Mary Richmond, Marion Initial phase: understanding the

Referred to organismic Kenworthy, BerseyLibbey, reasons for contract, establishing,
approach and diagnostic Gordon Hamilton, Lucille engaging the client in the
school of thought Austin and Florence Hollis treatment, beginning treatment
itself (treatment begins in the first
A systems theory 6 Procedures of Intervention interview) psychosocial study
approach concerned both (Hollis) (gathering the information needed
the inner realities of 1. Sustaining for the psychological diagnosis
human beings and the (supportive and guidance of the treatment)
social context in which remarks)
they live. 2. Direct Influence Assessment of the client in His
The person being helped (suggestion and Situation; consists of a critical
is seen in the context of advice) scrutiny of a client-situation
interactions or 3. Catharsis and complex and the trouble
transaction in the internal ventilation concerning which help is sought or
worlds and effort are (discharge of pent- needed.
taken to understand the up feelings and
segment of the external emotionally charged
world with which the memories)
person is in the close
interaction.

Treatment is 4. Reflective 3 types of diagnosis

differentiated according consideration of  Dynamic: Examination
to the client’s needs, the current person- aspects of the client’s
hence the term situation personality interact to
differential treatment. configuration produce his
5. Encouragement of totalfunctioning,
The worker must engage client to reflect on interplay between the
in fact-gathering and dynamics of his client and other systems,
come with a professional response patterns dynamics of family
opinion called diagnosis or tendencies interaction.
or assessment. The help  Etiology the cause or
provided in this approach origin of the difficulty
will enable change to usually multiple factors in
occur in the person or in the person-situation
the situation or both. configuration
 Classificatory: classifies
various aspects of the
clients functioning and
his place in the world
including, if possible, a
clinical diagnosis (refers
to classify based on
personality disturbance)
classifying individuals
according to socio
economic class, race,
ethnic background and
religion.
 Treatment

 Indirect treatment: the

worker intervenes
directly in the
environment of ther
client by obtaining
needed resources and
modifying the client’s
situation when change in
his situation is necessary
 Direct treatment involves
direct work with the
client himself or what
Hollis describes as the
influence of mind upon
mind
Behavioral modification Wilheim Wundt, John 1. Initial phase- background
Approach Watson, Ivan Pavlov, Clark information problem
An Approach intended to Hull, Edward Tolman, B.F. identification and goal
approve the social Skinner, Joseph Wolpe, setting
functioning of individuals, Albert Bandura and Hans 2. Imlementation phase-
families, groups and Eysenck plan implementation
organizations by helping based on the contract
them learn new Decisions that guide the and the commitment of
behaviors and change process are made on the worker and the client
eliminating problematic the basis of data, not on the 3. Evaluation and
ways of behaving basis of assumption about termination Phase-
why people behave as they usually periodic
Usually used in group do evaluation and monitor
work to shape stabilize, the phase the helping
modify, or alter clients’s process
behavior with the use of 4. Termination
certain techniques such Focus
as reassurance,  Upon observable
reinforcement etc. responses
 More on the
fundamentally classes of
behavior: Emphasizes
Observation, data
collection and careful
measurement before,
during and after the
intervention

Functional Approach- a Ruth Smalley, Virginia Initial phase establish whether the
method for engaging the Robinson, OttoRank, Jessie client seems to be able to use the
client through Taft agency services and try to help
relationship essentially him/her to use it
one to one in the use of a The effectiveness of the SW
social service toward his process is enhanced by the Beginning phase partilization of
her own and the general worker’s conscious use of problem for work. To find
social welfare time phases in the process. common base for worker and
client to work together toward a
common purpose
The purpose of the The use of agency function Middle phase- characterized by
service being offered gives focus, content and others taking responsibility.
helps to give sharpness direction to helping process. Deepening on the relationship
and focus to the involved
diagnosis or the To be effective the Sw
understanding needed Process requires the Ending Phase- termination of the
for the particular practitioner’s use of helping process
pathological condition for relationship to engage the
which a type of client in making and acting The client and the worker will
treatment is defined in on choices or decisions as agree on what the former can do
order to achieve an central to the with the service that is being
environment goal. accomplishment of a client- made available.
identified purpose within the
context of agency function
Family Centered Virginia Satir. Salvador Identification of the problem- Family-focused
Approach- a process of Minuchin, jay Haly, Murray involves data gathering and treatment is undertaken
achieving better child and Bowen, Nathan Ackeman, answer the question what and with on the individual
family well-being Carl Whitaker, Michael why? family members with the
outcomes. It is an White, Gregory Bateson, family members involved
approach to child welfare Donald Jackson, john The treatment planning stage- in the help a process,
social work in which the Weakland, William Fry, includes diagnostic assessment individually and pairs or
family is seen as the paulWatzlawick and Ross (the How), and interview-involves as group
primary unit of attention. Speck. planning the treatment setting up
Respecting, the goals and objectives which
strengthening and Families are diverse and must be based on the worker’s
supportin the family- have the right to be knowledge on the nature of the
while guaranteeing child respected or their special problem, resources for modifying
safety- are hallmarks of cultural, racial, ethnic and it, and the motivation and
this method. It is also religious traditions. capacities of those involved in it.
referred to as family
casework. Safety of the Evaluation and termination
child is the first concern There may be some inner evaluation starts as soon as some
and the family is the resources member which can gains have been made as a result
fundamental resource for be mobilized and used to of the treatment taking place.
the nurturing children. improve family and home Termination of work with families
conditions for the benefit of takes place after some services
the member experiencing have been reached.
difficulty and the family a
whole Treatment modifies or change the
barriers in managing the life tasks
of the family and its members

Chapter 9
GENERIC TOOLS IN SOCIAL WORK PRACTICE

Most important and commonly used in work with all kinds of client systems are the interview, social work records,
communication, community resources, and program and activities.

INTERVIEWING
 A face to face meeting between the worker and client; a direct conversation, an event composed of a sequence of
physical and mental experiences that occur when and where a helping professional practitioner and a client talk to
one another
Usually the first contact person between client and the worker a critical tool communicating with the client,
collecting information, determining eligibility, developing and implementing service plans.

SKILL Required for an Effective Interview

1. Skill in relating with the interviewee
2. Skill in Observing the interviewee
3. Skill in listening
4. Skill in asking questions
5. Skill is answering personal questions
6. Interpreting the client response

Conducting the interview

Practice will help a worker become a more effective interviewer. Below are suggestions for conducting an
interview.
1. Prepare for interview
2. Always start by making the client feel comfortable
3. Use your intuition or sixth sense
4. Exercise care in the use of interview instruments like intake and surveys forms
5. Be conscious of time
6. Do not rush into direct action or help without fully understanding the clients situation
7. The interviewer should have the proper deportment.

Communication Skills

Process of giving and receiving a message 2- way exchange between sender and receiver necessitates that the
receiver gets the intended message as intended by the sender
Involves many skill (or Sub Skill)

Active Listening

Responsive Listening
Combines talking and listening
Indicates that worker heard and understood the client and is responding to his/her message
Involves six separate skills
 Attending- communicating interest in what the client is saying or doing
 Using silence- meaningfully pausing to give client time to think and respond
 Paraphrasing- restating the client’s thought in own words
 Summarizing- condensing the content and identifying essential themes and ideas
 Questioning- probing for information, confirmation understanding the client’s emotional perspectives and
communicating this understanding

Questioning Skills- questions provide a systematic way on understanding and accepting feelings

Direct Types of Questions

 Closed Ended- calls for specific answer
 Open Ended- enables the client to define, discuss or answer the question in any ways she chooses
 Leading- used when it is desirable for the client ti continue to explore the subject at hand.
 Responding- usually follows the lead of the client’s response
 Answer and Agree- the client is expected to answer in such way as to agree with the worker
Paraphrasing
 Worker restates clients words and ideas in own word not (not the same as repeating or parroting what
the client says)
 Defining feature of accurate paraphrasing is on interchangeability with client ideas.
 Focuses on immediate statements without adding to one altering the meaning of the client’s statement.
Overcoming Listening Obstacles
 Be aware of various barriers
 Be conscious of filtering the client’s message
 Be patient
 Encourage trust
 Control noise
 Stay focused
 Avoid making assumptions
 Manage personal reactions
 Remember that listening does not mean agreeing
 Be aware of blind spots

Defining the relationship

Contracting- negotiating the intended purpose of the helping relationship

Using Immediacy- evaluating the quality of the relationship in terms of its contracted objectives

Using workers self-disclosure- reducing and normalizing client’s negative feelings

Recordings

 Serve as tools that guide worker and client proceed with the lack of problem solving
 Useful in evaluation-success or failure in achieving objectives
 For improvement of workers knowledge and skill in helping people
 Provide an account of what have taken place which is needed when one worker must replace another, or
when emergency, one worker must take another.
 Provides important information to make decisions on expanding, changing or terminating programs and
services and for reporting to the community on how funds have been used.
 Supervisory tools.
 Basis for learning and serve an important educational purpose
 Source of statistical information about agency operations and provide data for various research projects.

Types of records

 Intake forms- face sheet, admission form and application form

 Summary records as part of the information- gathering stage in problem solving
 Survey report- contains findings about the community situation indicating date, place and source of data
 Case Study- identifying information, a synthesis of the data obtained from various sources
 Summarized process recording- includes reactions and response of both client and worker, followed by
the workers assessment/analysis of what transpired
 Periodic Evaluation summaries- includes statement about the major developments that have occurred
 Transfer summaries- includes recommendations of future course of action
 Final evaluative statement- focuses on the extent to which goals spelled out in the case study.
Community Resource- the programs and services offers by a variety of agencies and organizations. It constitutes a
very important tool in helping people.

The agency may also be placed on an adequacy-inadequacy continuum, in terms of quantity and quality of services
being provided, personnel standards, etc.

Community Resources are almost indispensable to social workers, the intercessor-mediator role of the social
worker is meaningful because there are resources that can be availed.

Social Workers:
 Know their community resources
 Are up to date on their knowledge(because of change of agency’s policies and procedures)
 May also know of resources that are available to the people in a community
 To include in their responsibilities the acting alone with the clients to see to it that resources are made
available to the people
 Should look beyond what is familiar or common knowledge (resource are just waiting to be tapped and
mobilized)
NOTE: when there are particular resources needed that are not available, the worker together with the
client participation may have to create needed resources

Programs and Activities- denote a general class of activities each of which consists of an interconnected
series of social behaviors that usually in infused with meaning and guide by performance standards from
the larger culture.

Activities a SW can use to serve a variety of purposes:

 To establish positive relationship
 To promote/improve communication between clients and worker, or among clients themselves
 To serve as a diagnostic tool
 To provide channels or outlets for otherwise destructive energies
 To serve as educational tools
 To serve the need for socialization, particularly for people who are isolated from social contract, or who
while exposed to people, tend to hide in their own shells
 To provide Catharsis or means for expressing feeling and emotions
 To influence people to act or behave in a certain way like being more objective and perceptive, learning to
be sensitive to the feelings of others, to control impulses, being cooperative
 To develop proper attitudes like economy, industry, self-reliance
 To develop a sense of accomplishment and the corresponding pride and self-confidence that goes with a
completed activity
 To help bring about community change and development by way of the participated process
 To develop awareness of one’s social reality which can be stimulus for change.

Activity Dimensions
 Prescriptiveness- the degree and range of rules or other guides for the conduct of participation in the
activity
 The form and source of controls governing participant activity: whether another person, a fellow
participant, or rules/instructions relevant to the activity
 Provision for physical movement: the extent to which participants are required or permitted to move
about in the activity
 Competence required for performance: the minimum level of ability required to participate in the
activity (some activities require special skill and ability)
 Provision for participant inter-activeness: the way the activity locates and engages participants so that
verbal and non-verbal interaction is required or provoked
  Reward structure: the types of gratification and rewards available (praise, legitimate tension release,
improved skill)
Whittaker points out the need for the workers to evaluate certain individual and group variables which should he
considered in the selection of an activity which clients will engage in.

Individual Variables consist of:

 Skill – the competence to participate in the activity
 Motivation – the willingness to participate in the activity
 “on tap control” – the amount of self-control available to the client at a given time

Group Variables include:

 Group Solidarity – a group that is not yet cohesive may not respond to activities requiring a great deal of
interaction and inter-dependence
 Group Composition – the more homogeneous the group the easier it is to find activities that the members
will participate in and enjoy
 Group mood – the “climate” or how the group is feeling at the moment

Chapter 10
THE FIELD OF SOCIAL WORK

OBJECTIVE AND NATURE FUNCTION ACTIVITIES

CHILD WELFARE
This field is concerned with the 2 typed of child welfare services:  Admission interviews with the
well-being of children and youth Direct Service – is rendered in the child, family and/or significant
through the provision of form of: others,
programs and services for their a) Assistance to children in  Following through
physical, social, psychological, their own homes in the recommendations given which
spiritual and cultural form of material institutions if this is what is called
development. assistance, educational for assisting the child and his
services, sports and family in coping with their
The focus is on strengthening recreation, health situation, or assisting youth
the relationship between services, and etc., conducting individual counseling
parents and child, the role of the b) Child placement through or group sessions.
family, and the responsibility of residential care in an  Conducting individual counseling
the community in the child’s institution, foster care, or or group sessions with child
development. adoption. and/or his family.
Indirect Service – is in the form  Interpreting the child’s needs
It also includes supplemental of: and problems to the staff/other
and substitute child-caring a) Financing on a national members of the helping team.
services to prevent the child’s or international level  Following up the adjustment of
suffering from parental (sponsorship of the child if he is with foster or
deprivation. programs) adoptive parents.
b) Coordination to facilitate  Planning appropriate activities
and avoid duplication with the youth to meet their
among agencies with individual as well as group needs
similar or related services  Preparing the child for
discharge/placement in the case
of children in residential homes,
or helping the child and his
family during the period of
probation if this is the court’s
disposition on the case, and then
 helping him prepare to make
satisfactory adjustment in the
community
 Recommending discharge of the
client or closure of the court case
if conditions call for it.

CHILD CARING SERVICES OR CHILD

PLACEMENT
 ADOPTION
 LEGAL GUARDIANSHIP
 FOSTER CARE
 RESIDENTIAL/INSTITUTIONAL
CARE

FAMILY WELFARE
Family welfare is concerned Programs that provided by the SW  Engaging the family in problem-
with the improvement, agencies are the following: solving relationship
strengthening and support of  Parent effectiveness  Mobilizing existing resources and
the family in meeting its own  Marriage strengthening crating non-resources needed by
needs. (pre-marriage the family
counseling)  Regularly assessing the adequacy
 Establishment of and effectiveness of existing
community support policies, programs and services
programs that relate to the family
 Strengthening of family  Supervising staff in their various
values and preservation activities to the families being
of cultural heritage served
 Family and environment
service
 Livelihood programs
 Fertility and family
planning
Health
Concentrated in hospitals which Medical social services are aimed  Eligibility studies (this is done
provide social services to at the following: during admission since there is
patients who are emotional and 1. Better acceptance of and need to determine whether a
social situations directly or more favorable reaction patient should be given free or
indirectly cause, maintain, or to medical treatment partly free medical treatment)
aggravate their illness. 2. Better understanding, on  Interpretation to patient and his
the part of medical family of hospital policies and
personnel, of the regulations
patient’s illness, and to  Data gathering on patient’s
enlist the family’s personal and social situations to
cooperation in the assist medical staff to arrive at a
treatment and more accurate diagnosis
rehabilitation of the  Use of appropriate forms of help
patient to patient and his family during
3. Health education of the the period of medical treatment,
patient and their families including counseling as well as
4. Utilization of community group treatment activities with
 services that would his family and/or together with
facilitate rehabilitation other patients
and prevention of illness  Mobilizing hospital as well as
5. Helping the patient and community resources to meet
his family to deal the various patient needs
psycho-social  Performing coordinating and
components of the liaison activities between the
physical illness patients and the medical staff,
the patient and the hospital
administration, and the
patients/hospital and the
community at large
Corrections
Corrections is the administration Some of the functions of social During the correctional periods the
of penalty in such a way that the worker in relation to juvenile service of the correctional agency is
offender is corrected, that is his probation work are: viewed as Re: socialization, in the
current behavior is kept within 1. Preparation of social case personal community that will response to
acceptable limits at the same studies to facilitate legal his needs as an individual
time his general life adjustment decision-making
is modified. 2. Provision of counseling For his re: socialization process to be
and other necessary effective, the offender will have to
It is a process of treatment, services to the youth and provided;
prescribed by the court for his family throughout the
person convicted of offenses period that the youth is 1. Significant individual
against the law, during which on probation relationships that allow him to
the individual on probation lives 3. Referral and mobilization see himself as a person or worth
in the community and regulates of community with other 2. Membership in groups that offer
his own life under conditions groups/agencies which genuine satisfaction through
imposed by the court and is are engaged in activities legitimate experiences
subject to supervision by a relating to or affecting 3. Access the normal opportunity
probation officer. While parole probationers structures of the community,
is the release of a prisoner 4. Preparing such as employment, education,
under him might be returned to reports/recommendation recreation and religious
the correctional institution if he s on the basis for instruction
violates the conditions of his decision making by the 4. Remedial services appropriate
parole. courts. for dealing with his individual
problems in social functioning
such as vocational training,
psychotherapeutic help or
medical rehabilitation.
Children and adolescence that are not
granted probation by family courts
because their adjustment cannot be
achieved in their own homes are
committed to reformatory or training
schools. ( boys- Vicente Madrigal
rehabilitation Center/ Girl Marilac Hills)
Schools
Social Worker exist primarily to The purpose of social work is to Activities which focus on particular
provide helping service to those provide services they would children
students whose problems in achieve any or all of the following: 1. Group work services
school stem from social and 2. Consultative services to
emotional causes which 1. Restoration of impaired individual teachers and other
interfere with their adjustment adjustment school personnel usually in the
and potential academic 2. Provision of resources by area of human behavior and
achievement. mobilizing capacities of social environment and
individual students, their community resources
parents, families and the 3. Counseling service to selected
academic and larger children and/or parent
communities
3. Prevention of
maladjustment