Intel® Management and Security

Status Application

User’s Guide

December 2016

Document Revision Version: 1.1

Supporting Intel® ME firmware version: 9.1 and above
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Intel® Active Management Technology requires activation and a system with a corporate network connection, an Intel® AMT-
enabled chipset, network hardware and software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based
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Contents
1 Introduction .......................................................................................................5

2 System Requirements..........................................................................................6

3 Using the Intel® Management and Security Status Application and Icon.....................7

3.1 General Tab ............................................................................................8

3.2 Intel® Active Management Technology Tab............................................... 11

3.2.1 Fast Call for Help ...................................................................... 12
3.2.2 Support Session Status ............................................................. 12
3.2.3 System Defense ....................................................................... 13
3.3 Intel® Standard Manageability Tab .......................................................... 14
3.3.1 Support Session Status Section .................................................. 15
3.3.2 System Defense ....................................................................... 15
3.4 Intel® Anti-Theft Technology Tab ............................................................ 15
3.4.1 Intel® AT State ........................................................................ 16
3.4.2 Intel® AT Registration .............................................................. 17
3.5 Advanced Tab ........................................................................................ 17
3.5.1 Intel® Management Engine ....................................................... 18
3.5.2 Secure Output Window Settings ................................................. 19
3.5.3 WLAN Control........................................................................... 20
3.5.4 Network Information ................................................................. 20
3.5.5 Extended System Details ........................................................... 23
3.5.6 Access Monitor ......................................................................... 26
3.6 Exiting the Application ............................................................................ 26
3.7 Windows* 8.1 and 10 ............................................................................. 27

4 Troubleshooting Intel® Management and Security Status Application ...................... 28

4.1 Error message appears upon application load ............................................ 28

5 Intel® Management and Security Status Application Error Codes ............................ 29

5.1 Partial Firmware Update Failures .............................................................. 29

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1 Introduction
This User’s Guide describes how to use the Intel® Management and Security Status
application. The application’s component tabs—detailed in this document—display
information about a platform’s support for the following technologies: Intel® Active
Management Technology (Intel® AMT), Intel® Standard Manageability and Intel® Anti-
Theft Technology (Intel® AT). All of these technologies are built upon the Intel®
Management Engine (Intel® ME), a feature provided within the platform hardware.

The Intel® Management and Security Status icon indicates whether Intel® Active
Management Technology, Intel® Standard Manageability and Intel® Anti-Theft
Technology are running on the platform. The icon is located in the notification area.
By default, each time Windows* starts, Intel® Management and Security Status
application starts and the notification icon is displayed.

The Intel® Management and Security Status application has a separate version per
every Intel® AMT generation (8.x, 9.x, 10.x, 11.x etc.). The installer for 11.x also
supports the 10.x, 9.x and 8.x generations. If the Intel® Management and Security
Status application starts automatically as a result of the user logging on to
Windows*, the icon will be loaded to the notification area only if a supported
combination of the following technologies is present on the platform: Intel® Active
Management Technology and Intel® Standard Manageability. If the Intel®
Management and Security Status application is started manually (via the Start
menu), the icon is loaded even if none of these technologies are enabled.

Note: The information displayed in the Intel® Management and Security Status application is
not shown in real time. The data is refreshed at predefined intervals.

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2 System Requirements
The Intel® Management and Security Status application has the following
requirements:
• OS
o Windows* 2003 Standard Edition R2
o Windows* 2003 x64 EditionWindows* XP Pro with latest SP
o Windows* XP x64 with latest SP
o Windows* 7 Ultimate 32 bit with latest SP
o Windows* 7 Enterprise 32 bit with latest SP
o Windows* 7 Professional 32 bit with latest SP
o Windows* 7 Ultimate 64 bit with latest SP
o Windows* 7 Enterprise 64 bit with latest SP
o Windows* 7 Professional 64 bit with latest SP
o Windows* 7 Premium 64-bit with latest SP
o Windows* 7 Home Premium 32 bit with latest SP
o Windows* 7 Home Basic 32 bit with latest SP
o Windows* 8
o Windows* 8.1
o Windows* 10
o Windows Server *2008 x86 with latest SP
o Windows Server *2008 x64 with latest SP
o Windows Server* 2012
o Windows Server* 2012 R2
o Windows Server* 2016
• Platform running Intel® Management Engine firmware
• Intel® Management Engine software installed

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3 Using the Intel® Management
and Security Status Application
and Icon
Whenever either Intel® Active Management Technology or Intel® Standard
Manageability is enabled, Intel® Management and Security Status icon is loaded into
the notification area when Windows* starts. It can also be started by clicking Start>
All Programs\Intel\Intel® Management and Security Status\ Intel®
Management and Security Status.

While the Intel® Management and Security Status application is running, the Intel®
Management and Security Status icon is visible in the notification area. This icon will
appear blue if any one of the aforementioned technologies is enabled on the computer.
In any other case, the icon will appear gray.

Note: The icon will also be gray if the Intel® Management and Security Application User
Notification Service is not running or the Intel® Management Engine Interface (Intel® MEI)
driver is disabled or unavailable.

To view the Intel® Management and Security Status application:

• Double-click the Intel® Management and Security Status icon, or

• Right-click or left-click the icon and choose Open, or
• Click Start>All Programs>Intel>Intel® Management and Security Status>
Intel® Management and Security Status.

Note: If your computer is set to Classic Start Menu, the path will start with ‘Programs’
instead of ‘All Programs’.

The following sections describe the information available in the application’s tabs.
Information about the application is available also by clicking either the “Learn more”
button or link.

Note: The application dynamically hides tabs that are not relevant. For example, on
Broadwell/Skylake/KabyLake platforms that do not support Intel® AT, the Intel® AT
tab is hidden.

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3.1 General Tab
The General tab provides status information about the Intel AMT, Intel® Standard
Manageability, and Intel AT status, and events related to these technologies.

Figure 3-1.

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Events and some of their details are displayed in the Event History section. These
can be sorted by clicking on the relevant column header.

The status of Intel® Active Management Technology, Intel® Standard Manageability or

Intel® Anti-Theft Technology is displayed in the Service Status section depending
on which technology is operational on the system. The tab displays information for
Intel® Active Management Technology or Intel® Standard Manageability. The status
can be one of the following:
• Intel® AMT: Enabled / Disabled / Information unavailable
• When Intel® AMT status presents Enabled it means that the Intel® AMT is
supported on the system. Intel® ME status (in the Advanced Tab) will give the
user information on whether the Intel® ME is configured (hence Intel® AMT is
functional and operating).
• When Intel® AMT status presents Disabled it means that the Intel® AMT is
either not enabled on the system or has been disabled by the IT administrator.
• Information unavailable: It is not known whether Intel® AMT is supported on
the system. No Intel® AMT information is available. This can be for one of the
following reasons: LMS service has stopped, or the Intel® Management Engine
Interface (Intel® MEI) driver is disabled.
• Intel® Standard Manageability: Enabled / Disabled / Information unavailable
• When Intel® Standard Manageability status presents Enabled it means that
the Intel® Standard Manageability technology is supported on the system. Intel®
ME status (in the Advanced Tab) will give the user information on whether the
Intel® ME is configured (hence Intel® Standard Manageability is functional and
operating).
• When Intel® Standard Manageability status presents Disabled it means that
the Intel® Standard Manageability technology is either not enabled on the system
or has been disabled by the IT administrator.

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 • Information unavailable: It is not known whether Intel® Standard
Manageability technology is supported on the system. No Intel® Standard
Manageability information is available. This can be for one of the following
reasons: LMS service has stopped, or the Intel MEI driver is disabled.
• Intel® Anti-Theft Technology: Enabled. This means that the Intel® Anti-Theft
Technology feature is supported on the platform. If Intel® Anti-Theft Technology is
not supported on the platform; no reference to it is displayed. The feature
becomes activated only after the platform has been enrolled with an Intel® Anti-
Theft Technology service provider and all required configurations have been
applied.

Note: The information in this field shows the state of the platform at the last platform boot.

Enable user notification: Checking this box allows the user to enable or disable the
Intel® Management and Security Status icon from displaying important notifications in
the notification area (for instance, notification will be sent when one of the
technologies is enabled or disabled). Checking or unchecking the checkbox affects the
Intel® Management and Security Status application setting for the current user
account only.

On Windows* 8 platforms, Intel® Management and Security Status user notifications

are also displayed as Windows* 8 UI ‘Toast’ notifications, visible to users working with
the Windows* 8 UI. These notifications will only be displayed as long as a Windows* 8
UI Start Menu shortcut (Windows* 8 UI ‘tile’) is present.

Intel® Management and Security Status application will be available next

time I log on to Windows*: Checking this box causes the Intel® Management and
Security Status application to be invoked, and the icon to be displayed, whenever you
log on to Windows*. Checking or unchecking the checkbox affects Intel® Management
and Security Status application’s behavior for the current user account only.

Note: The application does not load automatically with Windows* log-on if none of the
technologies it displays (Intel® Active Management Technology or Intel® Standard
Manageability) are supported on the platform. Intel® Management and Security Status
application will load automatically even if all of the technologies are disabled, so long as they
are supported. Intel® Management and Security Status application will not load if these
technologies are not supported in the platform.

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3.2 Intel® Active Management Technology Tab
Note: This tab is displayed only if the platform supports Intel® AMT.

Click the Intel® AMT tab to display Intel® AMT information.

Figure 3-2.

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3.2.1 Fast Call for Help
The Fast Call for Help section provides Client Initiated Local Access (CILA) or Client
Initiated Remote Access (CIRA) capabilities depending on whether the system is
connected to the corporate network or not, respectively. The Fast Call for Help section
will be available for the CIRA/CILA use-cases, providing the proper configuration for
CIRA/CILA has been done, as well as for a case in which the user’s system did not
receive an IP address while the wireless network is available for a support session to
take place. Otherwise, the Fast Call for Help section will be grayed out.

CIRA allows a user to connect the Intel® AMT system to the company’s Information
Technology network from an external internet connection. Click the “Get Technical
Help” button to connect to your Information Technology network for system
diagnostics and maintenance. The current connection status is displayed in this
section as well.

CILA (Client Initiated Local Access) feature allows a user connected to the internal
corporate network to send a support request to the IT administrator.

Note: In order for CIRA/CILA to work, the machine needs to be configured correctly, and
support this technology. Such settings are typically done by management software.
(Configuration details appear in the Intel® AMT SDK Implementation and Reference Guide).

Note: The information displayed in the Intel® Management and Security Status application,
including the Fast Call for Help section, is not shown in real time. The data is refreshed every
time an event has arrived.

Note: When the user is connected as Guest account (in Windows*) the “Fast Call For Help”
section will be grayed out. This was designed to prevent users outside of the organization to
influence the organization network.

3.2.2 Support Session Status

The following information is provided:
• KVM Remote Control Connection

Indicates whether KVM (Keyboard, Video & Mouse) Remote Control session is open.
Possible values: Connected/ Disconnected/ Information unavailable.
The “KVM Remote Control Connection” section will be grayed out if the KVM Remote
Control feature is disabled on the system.
• Media Redirection

Indicates whether there are any open IDE redirection sessions.

Possible values: Connected/ Disconnected/ Information unavailable.
• Terminal and Keyboard Redirection

Indicates whether there are any open terminal/keyboard redirection sessions.

Possible values: Connected/ Disconnected/ Information unavailable.

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 • Stop Sessions

Click the “Stop Sessions” button to close any open KVM Remote Control, media
redirection, or terminal/keyboard redirection sessions. In cases when user consent
is required for such a session, re-establishing the session will require renewal of
user consent after clicking this button.
• Hot Key

Indicates the hot key which could be used to close any open KVM Remote Control,
media redirection, or terminal/keyboard redirection sessions (same effect as “Stop
Sessions” button).

Click on the “Change” button to choose a different hot key for terminating an open
session.
• Prevent Access

This button will appear in cases where user consent is required for a remote support
session to occur. In such cases, after the user will provide the required approval to
the remote administrator and as long as the healing session hasn’t begun, the user
will see the “Prevent Access” button. This button enables the user to change his/her
mind, as clicking on it will cancel user consent and disable the ability of the IT
administrator to begin the remote session. During this time, the Hot Key will also
serve as a means to cancel user consent. Once a remote support session has
begun, the “Prevent Access” button will no longer be visible, and the “Stop
Sessions” button will appear instead.

Note: User Consent, when required, will be granted to the administrator per session, by the
user giving the administrator a one-time pass code which will appear on the Secure Output
Window presented on the user’s screen. See more about Secure Output Window and User
Consent Policy under Advanced Tab – Secure Output Window Settings.

Note: During a Support Session conducted over the wireless interface, a notice will be
displayed with a warning triangle. The message will say: “Do not change your wireless
connection until the remote support session completes”.

Intel® Management and Security Status Application Icon during support

session
• The notification area tray icon appears animated as long as user consent or support
session is active.
• Stop Sessions/ Prevent Access are available also thru clicking on the tray icon.

3.2.3 System Defense

• System Defense Status

Indicates whether System Defense policies are currently active.

Possible values: Activated/Not activated/ Information unavailable.

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3.3 Intel® Standard Manageability Tab
Note: This tab is displayed only if the platform supports Intel® Standard Manageability.

Click the Intel® Std Mgt tab to display Intel® Standard Manageability information.

Figure 3-5.

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3.3.1 Support Session Status Section
The following information is provided:
• Media Redirection

Indicates whether there are any open IDE redirection sessions.

Possible values: Connected/ Disconnected/ Information unavailable
• Terminal and Keyboard Redirection

Indicates whether there are any open terminal/keyboard redirection sessions.

Possible values: Connected/ Disconnected/ Information unavailable.

3.3.2 System Defense

• System Defense Status

Indicates whether System Defense policies are currently active.

Possible values: Activated/Not activated/ Information unavailable.

3.4 Intel® Anti-Theft Technology Tab

Note: This tab is displayed only if the platform support Intel® AT. Intel® ME11.x & ME10

do not support Intel® AT.

Click the Intel® AT tab to view Intel® Anti-Theft Technology information.

Note: The information in this tab shows the state of the platform when it was last booted.

15
 Figure 3-6.

Clicking the link in the What is Intel® AT section connects you to an Intel site that
provides you with information about Intel® Anti-Theft technology.

3.4.1 Intel® AT State

Provides the following information:

Enrolled: The platform has been enrolled with a service provider that is providing
Intel® Anti-Theft Technology protection for it.

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 Not Enrolled: The platform has not been enrolled with a service provider that is
providing Intel® Anti-Theft Technology protection.

3.4.2 Intel® AT Registration

Note: This section is displayed only if the platform has not been enrolled with a service
provider that is providing Intel® Anti-Theft Technology protection.

Clicking the link in this section displays a list of Intel® AT service providers in your
area and allows you to enroll with their Intel® AT service.

Enable prompt to enroll with Intel® Anti-Theft Technology Service: If this box
is checked, a balloon displaying an invitation to enroll with Intel® AT service is
displayed every 5th time that the Intel® Management and Security Status application
is started. If the platform has been enrolled with Intel® AT service, the balloon is not
displyed.

3.5 Advanced Tab

Click the Advanced tab to view additional information.

Note: The image below includes all buttons and information that may be displayed by
Advanced Tab. However, not everything will be displayed at all times, as this depends on the
specific technologies which are enabled and active on the platform (Intel® Active
Management Technology (Intel® AMT) or Intel® Standard Manageability).

17
 Figure 3-7.

3.5.1 Intel® Management Engine

The following information is provided:
• Status

The operational status of Intel® ME

Possible values: Configured / Unconfigured / Information unavailable.
In case status is Configured, the configuration date and time will be displayed.

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 • Control Mode

There are two configuration modes for Intel® ME – Client Control Mode and Admin
Control Mode. If status is Configured, the relevant Control Mode will be shown.

3.5.2 Secure Output Window Settings

The following information is provided for the Secure Output feature, implemented in
KVM (keyboard/video/mouse) redirection. If the machine was configured in Client
Control Mode this is provided in IDE redirection and remote power operations as well.
• Message Language

Specifies the language used by the Secure Output feature for user consent. Choose
one of the listed languages.

Upon installation of the Intel® Management and Security Status application, the
consent language will be set according to the Windows* System Locale language
(note that this may be different than the Windows* Display language). Selecting a
different Message Language on the Advanced Tab will override this initial setting.
Selecting "Windows Default Language" will revert to the Windows* System Locale
language.

Note: On Windows* XP, Chinese characters may appear as rectangles and Hebrew and
Arabic may appear reversed, if the relevant language packs have not been installed.
Windows* XP does not include all language packs by default. They can be added through the
"Control Panel." Open "Regional and Language Options," then click the languages tab. Under
"Supplemental Language Support" select the extra languages you wish to install, and follow
the instructions.
• Message Size

Specifies the window size of messages displayed by the Secure Output Feature.
Choose one of the following: Regular or Large. User Consent Policy

Specifies the policy for when the user’s approval will be required in order to
establish a remote support session by an IT administrator. User Consent will be
granted to the administrator per session, by the user giving the administrator a
one-time pass code which will appear on the Secure Output Window presented on
the user’s screen.
• Possible Policies are:

User consent not required for any remote session

User consent required for KVM session only

User consent required for all remote sessions (i.e., KVM, IDE redirection,
and remote power operation)

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3.5.3 WLAN Control

On Intel ME 8.0 systems only, the WLAN control section appears when there is an
active support session in which the remote IT administrator is connecting to the user’s
machine via wireless network.

This section is not shown on platforms from Intel ME 8.1 onwards.

• Restore Connection button

On Intel ME 8.0 systems only, if the remote administrator begins a support session
using the wireless network, there is temporarily no wireless network available to the
user’s Operating System. The Restore Connection button enables the user to return
control of the wireless network to the OS. However, if this button is clicked while
the remote support session is still active, the session will be terminated.

This button is not shown on platforms from Intel ME 8.1 onwards.

3.5.4 Network Information

Click the “Network Information” button to display network details regarding Intel® ME
wireless and wired connectivity.

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Figure 3-8.

In the Connection Type section, click either Wireless Connection or Wired

Connection to display information on the following items for the selected interface:
• Link Status

Whether the link is currently active.

Possible values are: Link up/Link down/Information unavailable
• MAC Information

XX:XX:XX:XX:XX:XX – e.g. 88:88:88:0A:88:87

21
 • IPv4 Address

XXX.XXX.XXX.XXX – e.g. 208.77.188.166

• IPv4 Mode

Possible values: Static/ DHCP/ Information unavailable.

• IPv6 address

If IPv6 addressing is enabled for the Intel ME, the Intel® Management and Security
Status application displays up to 6 IPv6 IP addresses configured for an Intel ME
network interface for wired connection, and up to 5 IPv6 IP addresses for wireless
connection.

Figure 3-9.

Data which appears only for Wireless Connection

• Configured for Wireless

Possible values are: Wireless enabled/ Wireless disabled/ Information unavailable.

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 • WLAN control

On Intel ME 8.0 systems only, the WLAN control indicates whether the wireless
network is available to the user’s computer operating system (i.e. regular usage) or
whether it is in control of the Intel® Management Engine for the purpose of remote
support by an IT administrator. Possible values are: HOST / Intel® ME. This control
is not shown on platforms from Intel ME 8.1 onwards.
• WLAN preference

On Intel ME 8.0 systems only, WLAN preference indicates whether the wireless
network should preferably be in control of the operating system or the Intel®
Management Engine (Intel® ME). Expected behavior is for WLAN control to be the
same as WLAN preference. However, if for some reason the operating system fails
to take control over the wireless network (e.g. the wireless driver is dysfunctional),
the user will witness WLAN preference given to the operating system while WLAN
control is with Intel® ME (even if the Return Control button was clicked).
Possible values are: Operating System/ Intel® ME. This control is not shown on
platforms from Intel ME 8.1 onwards.

3.5.5 Extended System Details

When clicking Extended System Details, a Windows* System Information window will
open, providing an extensive report about system components and configuration.

The report includes both general information regarding the system (“Host
Information”) and specific Intel® Management Engine Information (“Intel® ME
Information”).

It is possible to save the system report to a file by clicking File->Export on the System
Information Window.

Below are explanations for some of the details displayed under Intel® ME Information:

Host information:
• Operating System Name – The Windows* operating system that the application is
running on.
• Operating System Version – The version of the operating system.
• System Manufacturer – The hardware manufacturer.
• System Name – The computer name as recognized by the operating system.
• System Model – The hardware platform name.
• Processor – The processor full brand name.

23
 • BIOS Version – The BIOS manufacturer name and BIOS version number.
• LAN Driver – The version number of the LAN device driver.
• LAN DeviceID – The PCI Device ID for the LAN device.
• WLAN Driver - The version number of the Wireless LAN device driver.
• WLAN DeviceID – The PCI Device ID for the Wireless LAN device.

Intel® ME Information:
• Intel ME Control Mode – The configuration mode (Client Control or Admin Control).
• Provisioning Mode – State of Intel ME configuration (Pre/In/Post).
• BIOS boot – The BIOS boot state (expected to be Post Boot).
• Last Intel ME reset reason - The reason that the Intel® ME was last reset (Global
System/ FW reset / Power Up/ Unknown cause/ Information unavailable).
• System UUID – The Universal Unique Identifier of the computer. Standard System
UUID presentation, such as: 03000200-0400-0500-0006-000700080009.
• Local FWUpdate – The local firmware update policy (Enabled/Disabled).
• Power Policy – The power modes in which Intel® ME is available (ON in S0 or Intel
ME ON in S0/S4/S5/DC). Note: S0 = Power is on, S4 = Hibernate, S5 = System is
shut down though power cable is connected, DC = Battery Power.
• Cryptography Support – The Intel® ME capability to work in TLS/SSL mode
(Enabled/Disabled).

FW Capabilities:

Indicates whether the following technologies are present on the platform and enabled:

Intel® Active Management Technology / Intel® Standard Manageability

Intel® Anti-Theft Technology PC Protection

Intel Capability Licensing Service

Intel® ME Dynamic Application Loader

Protect Audio Video Path

Intel® Active Management Technology / Intel® Standard Manageability

Technology State (Enabled or Disabled).

Technology Status (Configured/Not Configured).

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 CIRA Connection Status – Client Initiated Remote Access Connected/Disconnected
(not available for Intel® Standard Manageability).

Intel® AT

Intel® AT State (Enabled or Disabled).

Intel® AT Status (Enrolled or Not Enrolled).

Components Information

Presents versions for the following components:

• MEBx Version - Intel® ME BIOS Extension version.
• FW Version – Firmware version.
• LMS Version – Local Management Service software version.
• Intel MEI Driver Version – Intel® Management Engine Interface driver version.
• Intel MEI DeviceID – Intel® Management Engine Interface PCI Device identification.
• SOL Driver Version – Serial Over LAN driver version.
• SOL DeviceID - Serial Over LAN PCI Device identification.

Network Information:
• LAN MAC Address – The Media Access Control address for the LAN device.
• LAN Configuration state – DHCP or static mode for LAN.
• LAN Link Status – LAN link up or down.
• LAN IPv4 Address – The IPv4 address assigned to LAN.
• LAN IPv6 Enablement – IPv6 enabled or disabled for LAN.
• WLAN MAC Address – The Media Access Control address for the Wireless LAN
device.
• WLAN Configuration state – only DHCP mode supported for Wireless LAN.
• WLAN Link Status – Wireless LAN link up or down.
• WLAN IPv4 Address – The IPv4 address assigned to Wireless LAN.
• WLAN IPv6 Enablement – IPv6 enabled or disabled for Wireless LAN.

Note: When the user is connected as Guest account (in Windows*), some of the system
information will not be available. In such a case, all Host Information and some of the Intel®
ME Information (such as Software Versions) will appear as “NA”.

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3.5.6 Access Monitor
If the Access Monitor feature is enabled on the platform, then by clicking the “Access
Monitor” button, the relevant content will be presented through a Windows* System
Information window which will then open. Access Monitor content includes description
of events which occurred on the system and may be of interest to the user from a
privacy and security perspective, such as Network Administration, Storage
Administration, Remote control Operations and more.

Note: Events that occurred before first provisioning of Intel® AMT will appear with irrelevant
time/date.

3.6 Exiting the Application

To exit the application, right click or left click on the Intel® Management and Security
Status application icon in the notification area and select Exit.

The following window is displayed.

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 Figure 3-11

• Click Yes to automatically start the Intel® Management and Security Status
application when you next log on. (Note: this change affects Intel® Management
and Security Status application behavior for the current user account only).
• Click No to not start the Intel® Management and Security Status application when
you next log on. (Note: this change affects Intel® Management and Security Status
application behavior for the current user account only).

Note: This user selection will affect the "Intel® Management and Security Status application
will be available next time I log on to Windows*" checkbox on General Tab.

3.7 Windows* 8.1 and 10

When the application is installed on a Windows* 8.1 or 10 operating system, a tile is
placed on the start screen. This allows the application to send Toast* notifications to
the Windows UI. If the tile is deleted, no Toast* notifications can be posted.

The application will re-create the tile (if missing) if Intel® Active Management
Technology is provisioned on the system.

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4 Troubleshooting Intel®
Management and Security
Status Application

4.1 Error message appears upon application load

.NET applications fail when executed in an environment that has no Microsoft* .NET
Framework installed. Microsoft* does not provide a safeguard mechanism in such
conditions.

The Intel® Management and Security Status application will display the following error
message if no Microsoft* .NET Framework is present in the system:

Figure 4-1.

Please install Microsoft* .NET Framework version 3.5 or above and then re-open the
application.

The Intel® Management and Security Status application will not get installed if
Microsoft* .NET Framework version lower than 2.0 or no Microsoft* .NET Framework
version at all is installed on the system.

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5 Intel® Management and
Security Status Application
Error Codes

5.1 Partial Firmware Update Failures

Intel ME Wireless LAN updates, and User Consent language updates both utilize the
‘Partial Firmware Update’ feature of Intel® Management and Security Status. In the
event that Partial Firmware Update failed, the user will be notified via a balloon that
the update failed. The Windows* Event Log will include an error code, signifying the
cause of the failure. The possible causes are listed below:

Code Meaning

8193 Intel® ME Interface : Cannot locate Intel ME device driver

8703 PLEASE REBOOT YOUR SYSTEM. Firmware update cannot be initiated without a
reboot

8704 Firmware update operation not initiated due to a SKU mismatch

8705 Firmware update not initiated due to version mismatch

8706 Firmware update not initiated due to integrity failure or invalid FW image

8707 Firmware update failed due to an internal error

8708 Firmware Update operation not initiated because a firmware update is already in
progress

8710 Firmware update tool failed due to insufficient memory

8713 Firmware update not initiated due to an invalid FW image or header

8714 Firmware update not initiated due to file open or read failure

8716 Invalid usage

8718 Update operation timed-out; cannot determine if the operation succeeded

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 Code Meaning

8719 Firmware update cannot be initiated because Local Firmware update is disabled

8722 Intel® ME Interface : Unsupported message type

8723 No Firmware update is happening.

8724 Platform did not respond to update request.

8725 Failed to receive last update status from the firmware.

8727 Firmware update tool failed to get the firmware parameters.

8728 This version of the Intel® FW Update Tool is not compatible with the current
platform.

8741 FW Update Failed.

8744 OEM ID verification failed.

8745 Firmware update cannot be initiated because the OEM ID provided is incorrect.

8746 Firmware update not initiated due to invalid image length.

8747 Firmware update not initiated due to an unavailable global buffer.

8748 Firmware update not initiated due to invalid firmware parameters.

8754 Encountered error writing to file.

8757 Display FW Version failed.

8758 The image provided is not supported by the platform.

8759 Internal Error.

8760 Update downgrade vetoed.

8761 Firmware write file failure.

8762 Firmware read file failure.

8763 Firmware delete file failure.

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Code Meaning

8764 Partition layout NOT compatible.

8765 Downgrade NOT allowed, data mismatched.

8766 Password did not match.

8768 Password Not provided when required.

8769 Polling for FW Update Failed.

8771 Invalid File.

8772 Invalid usage, -allows v switch required to update the same version firmware.

8776 Get Partition Attribute Failure.

8777 Update Info Status Failure.

8778 Unable to read FW version from file. Please verify the update image used.

8780 Buffer Copy Failure.

8787 Password exceeded maximum number of retries.

8793 FW Update/Downgrade is not allowed to the supplied FW image.

8794 FW downgrade is not allowed due to SVN restriction.

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