Automotive Consulting Solution: Warranty Management - Fast Start For Automotive Suppliers

Automotive Consulting Solution
Warranty Management - Fast Start for Automotive Suppliers

Agenda
1. Benefit for the Customer

2. Description of the Function
3. The Function in the System
4. Technical Information
© SAP SE or an SAP affiliate company. All rights reserved. 2

Customer Benefit
Solution
▪ Proven solutions/services of SAP Automotive Consulting
▪ Solutions already running productive at several customers
▪ Solutions and documentation are available in German and English
Cost
▪ Exact calculation of implementation cost. Implementation for fixed price
▪ 6 months of free follow up care operations for bug corrections starting at the date of installation within
the development landscape. Afterwards chargeable consulting support starts
▪ No additional ongoing costs (i.e. maintenance cost)
Time
▪ Prompt implementation possible
▪ Defined timeframe for implementation

Agenda


Motivation
▪ Simplify processing of 0km complaints

▪ Unify data formats coming from the customer
▪ Automate the creation of notifications

Customer complaints arise from many different claim reasons
Field-
0-KM Goodwill Service contracts
Warranty
Complaints
OEM
Supplier

OEMs deliver their information on different channels…
Field-
Warranty
Complaints
OEM
Check report /
Financial debit KTL/BVA (Excel file)
Parts shipment
Supplier

…which makes an integrated processing difficult for suppliers.
Field-
Warranty
Complaints
OEM
Check report /
Parts shipment
Quality processes in
Open item in FI Excel processing
QM
Supplier
Missing integration

Integrated process
Once the process is integrated over channel borders, new possibilities

arise
▪ Linking quality analysis with monetary evaluation

▪ How much does this quality issue cost?
▪ Improved checking leading to a reduction of customer debits
▪ Use technical arguments from QM analysis as well as business arguments such as warranty
terms and plausibility checks for your discussion with the customer
▪ Increase supplier recovery
▪ By linking all sources of information, you can significantly increase you supplier recovery

SAP WTY hilft Ihnen, die Prozesse zu integrieren
Field-
Warranty
Complaints
OEM
Check report /
Parts shipment
SAP WTY Quality processes in

Open item in FI
QM
Supplier
The missing link

SAP Fast Start for Automotive Suppliers
Use the WTY Fast Start for Automotive Supplier and rise to the challenges of this business
1. Challenge:
Processing Excel data from the customer
2. Challenge:
Integration of technical (QM) and monetary (WTY) checks
3. Challenge:
Assigning customer collective debits (FI) to single damage
cases (WTY, QM)

Challenge 1: Processing customer Excel data
SAP ERP
• Fast Start for Automotive Suppliers consolidates and harmonizes data for a transparent
commercial processing.
• Unifies field and 0km complaints.

Solution : Upload tool for the import
Importing manifold data formats
▪ Supported file formats are:

▪ : XLS, XLSX, tab-delimited text-files
▪ Saving file layouts

▪ Several layouts per customer
▪ Adapting layouts in customer master data
▪ Data cleansing and data mapping
▪ DDIC-conversion helps to convert field content into SAP format (such as data fields)
▪ Conversion for customer material number to own material number
▪ Own specific conversions can be integrated

Upload: Process
Transparent data import
▪ Status tracking for each line

▪ New, To be processed, Mapping successful, Process done, Error
▪ Exclude items
▪ Items can be dropped at any step of processing when errors occur.
▪ Two-step processing
▪ The XLS is transferred into an SAP table and can then be check by users
▪ In a second step conversion to internal data formats happens: DDIC conversion, material number
conversion, currency determination, own conversion

Upload: Creating QM notifications and/or WTY claims
Automatic document creation
▪ Data plausibilization and completion

▪ Org data determination (Plant, SalesOrg, etc.)
▪ Checking for mandatory fields (customizable)
▪ Longtext import (such as OEM fault analysis)
▪ Configurable field mapping

▪ The mapping of uploaded fields to fields in the notification can be influenced by BAdI  It is possible to fill customer
specific fields
▪ Update existing documents

▪ New version of a file trigger an update to existing documents

Challenge 2: Integration QM with WTY
Type of integration is dependent on the order of processes. Several

combinations are possible:
▪ Simultaneous creation
▪ If no other tool is used for notification creation, you can create both claim and notification directly
through the Upload. Both documents will be linked 1:1.
▪ Notification / part first
▪ Notification is created manually. The Upload creates the claim, notification is found through check
report number and material number, document flow is established between both documents .
▪ Excel / Claim first
▪ The claim is created using Upload. When the notification is created manually, the system find the
claim using check report number and material number and proposes to create the document
flow link.

Result : Q-Notifications and claims are linked for each damage case
OEM
KTL/BVA (Excel file)
Supplier
Excel Upload
Fehlende Integration
Configurable Mapping
Folgebeleg Folgebeleg
Folgebeleg
Q-Notifications Folgebeleg
Claims
1 notif per damage 1 claim per damage

Each documents holds the processes that it is best at
OEM
Supplier
Excel Upload
Technical and logistical processes:

Fault analysis, 8D, …
Folgebeleg
Claims
1 Notif per damage 1 Claim per damage

Each documents holds the processes that it is best at
OEM
Supplier
Excel-Upload
Commercial processes:
Warranty check, plausibility, prices, etc.
Folgebeleg
Claims

Challenge 3: Integration QM/WTY with a collective debit
 In one transaction, the debit value is distributed to all relevant claims.

Distributing the debit value This adjusts the claims’ values
to the claims
 Proportional distribution or manual distribution are supported
 Taxes are calculated automatically
Summarizing all related  The single claims related to the debit are collected in a collective
claims in one collective document
document  This collective document is also a “claim” document and used for
collective FI posting
 By posting the collective document against the customer account, the open
item in FI is closed
Closing the open item in FI
 Full integration into SAP account determination and CO objects
 Possible integration with SAP Dispute Management

Assign claims to a collector and post the collector
OEM
Supplier
Excel Upload Open item in FI
assign
Collective Claim
1 collector per dispute / debit
Folgebeleg
Q Notifications Folgebeleg
Claims

Integrated scope of the solution
More than the sum of its parts
The ACS Fast Start for Automotive Supplier contains and combines the scope of several
ACS solutions
▪ The following consulting solutions are also available as separate ACS and are part of the Fast
Start for Automotive Suppliers:
▪ Warranty Management Fast Start
▪ Claim Upload standalone
▪ Warranty/QM integration
▪ Warranty Workbench
▪ Financial integration with OEMs
▪ Collective postings
▪ Automation using VSR
▪ More information on available solutions on : http://www.sap.de/acs/warranty

Through integrating several areas the “Fast Start for Automotive
Suppliers” delivers a complete End-2-End process
Prices, Messages,
Warranty Workbench WTY process Project and tools
Accounts
Speed of processing Contains among others Best Practices are Complete support
increased: these process steps: delivered in many areas
 Free criteria claim  Plausibility checks  Prices and taxes  Complete user
search  Warranty term checks  FI account determination documentation
 Mass-perform claim  Assignment of posting  CO objects  Customizing
action directly in the list competency documentation and
 Messages and forms
 Ad-hoc reporting handover to your IT
 Release messages to
partners (initial reject,  Tools that simplify
claim letter) ongoing process
development
 Reject claims
 Tools for master data
migration and
maintenance

Integrated quality and warranty processing
Implementation at a fixed price
Die ACS Fast Start for Automotive Suppliers delivers a complete implementation of best
practice solutions in your system.
▪ Installation, customizing und technical adaptation

Technical elements are transported into your system. We perform the necessary customing.
Adaptations need for integrating the solution into your system are included.
▪ Integration
We integrate the claim process into your existing QM process. Additional integration into your
system (FI account determination, catalogs, prices) is guaranteed. Master data checks and go-
live preparation
▪ Documentation
We deliver an extensive documentation package, including end user documentation, cut-over
lists and technical documentation

Integrated quality and warranty processing
Project accelerator
Using ACS Fast Start for Automotive Suppliers, you projects are faster, safer and cheaper.
▪ Integration of customer fields to standard structures is prepared. Many BAdIs allow you to adapt
the ACS based process to you requirements
▪ Customizing tools and implementation facilitators
Tools to analyze you process model, for changing claims in mass processing, for helping you
define regular jobs and for accelerating your projects
▪ Implementation guide
▪ Naming conversions, development guidelines and checklists let you profit of more than 15 years
of experience in Warranty Management

Agenda


Upload
Example Excel file

Upload
Overview
Header
Kunde
Ausgang zum Eingang vom
SAP
Kunden Kunden
Excel data (“External data”)

Warranty
Eingang vom
Lieferanten
Ausgang zum
Lieferanten
Lieferant
SAP QM
SAP data (“Internal data”)

Upload
Processing
Status management and Processing using

header information buttons
Managing additional
data
Local file upload

Upload
External data
Status for each line / Lines in external

ignore lines format

Upload
Mapping
▪ Mapping external data to internal formats

▪ Setup as master data
▪ We deliver conversion logic

▪ Material number conversion (Customer material  Material)
▪ Org data checks
▪ VIN decoding
▪ Etc.
▪ You can implement own conversion function modules

Upload
Converted (internal) data
Status per line / Field content in

ignore line internal format

Upload
Processing
Direct access to the

notification
Possibility to access old uploads

Synchronizing QM notification and WTY claim
▪ While saving one document, the other is changed /

updated
▪ Synchronization can be set up in a synchronization profile
that sets the direction and the content of data transfers

Warranty process
Clerk determination
Automatic determination of clerks can assign claims to an employee or a group of

employees
▪ Fast Start delivers a table for determination according to :
▪ Country, partner
▪ Combination of both
▪ Additional criteria can be added using a BAdI

Warranty process
Formally checking incoming claims
Data quality is a key to a good warranty process. Therefore, Fast Start contains formal and plausibility
checks that help you to increase the quality of data and decisions
▪ All checks are realized in the VSR rule framework

▪ Integrating the checks into the action matrix is part of the solution
▪ Rules and business content are delivered
▪ Mandatory fields on all claim levels
▪ Checking duplicate claims
▪ Checking for completeness and plausibility of information

Warranty process
Warranty checks
Checking for validity for warranty terms is the heart of the warranty process.
▪ Several types of warranty terms (normal, extended warranty, goodwill, …) can be checked in one
claim
▪ Checks are integrated into the action matrix
▪ All types of counters (time, operating hours, km, …) can be used

Warranty process
FI/CO posting and reversal
▪ Integration into the action matrix. Complete with error handling and reversal
Process ▪ Possibility to post initial debits, but also adjustment postings
integration ▪ Mass processing, collective posting
▪ Transparency is kept even after several adjustments (versioning concept)
▪ Setup of FI account determination is part of the ACS

▪ CO object determination is set up to you needs and can happen on
Adjusted to individual documents per claim
your needs ▪ Posting competence flexible to user level
▪ Temporary posting stops for year-end closure or system maintenance

Assigning a debit to claims:
Post the OEM’s initial debit to all relevant claims (I)
Flexible settings
Claim selection

Post the OEM’s initial debit to all relevant claims (II)
1. Open FI item 2. Distribute to claims

▪ Manual
▪ Proportional to claimed values
▪ Mix of both
3. Distribute tax
Posting happens
on a claim’s IC
version. This links
the payment to a
damage case (via
QM notification)

Save money using factor agreements and OEM negotiations
Factor agreements are negotiated with OEMs for all

claims with specific characteristics. Claims are adapted
automatically
If for certain claims, special conditions are

negotiated, the can be transferred into
claims in one mass startp. These
condicitons can be absolute or
percentages, per claim or as a grand total.

Collective postings combine the claims’ FI postings
▪ Claims use the same action for single claim posting and collective posting. The rest is
done by the system
▪ The direct FI posting of a single claim is replaced by adding it to a collective document
the contains single claims as items.
▪ The collective claim is then posted in

one single FI posting
▪ Criteria for which claims are combined in
one collective claim can be set up in
customizing

QM/WTY integration – Claim posting can be held back until QM
notifications are processed.
▪ Before posting a claim, the system check the status of the linked QM notification
▪ Claim can only be posted when the notification status is set.

Warranty process
Framework message determination and release
SAP Warranty Management uses the standard SAP message determination that many other
processes in ERP use.
▪ Message determination and release are fully integrated into the process and happen
automatically
▪ Message form and content are delivered and can be adapted according to your requirements
(customer fields, logos etc.)
▪ The framework makes it easy to integrate additional messages into the process

Warranty process
Initial rejection and final decision
▪ Messages are setup so that they are sent as attachment to an email recipient

Warranty process
Reject claims
▪ Claims can be rejected from many defined points in the process

▪ Reopening rejected claims is implemented

Cross-process features
Coding and naming conventions
Fast Start is all about integration – with standard process, with your developments and with
other ACS:
▪ We use BAdI and Enhancement Spot technology to integrate different layers of software
▪ Common naming conventions for all development objects are used.
▪ Naming conversion for customizing – especially the action matrix – are introduced
▪ This includes standard actions, our ACS actions and your own actions
▪ Reusable coding snippets are available for your use.

Extensions to WTY user interface
All documents are collected in the

document flow OEM reference information
We deliver all tables with

usable layouts
The most important

information on damage and
repair is always visible

Integrated pricing
Fast Start contains a complete implementation of pricing that combines your

sales prices and claim specific conditions:
▪ Conditions for reducing claims
▪ Percentages or absolute, on header or item level
▪ Reduction by item type
▪ Maximum values per item type
▪ Labor values are flexible by partner,
country, and more

Authorization concept
Our authorization concept is the product of more than 10 years of

experience.
▪ Specific roles for claim processors, key users, developers
▪ Individualize these roles according to
▪ Country
▪ Claim type
▪ Org data
▪ The concept has explicitly been designed
to be extendable

Other features
Many small and big features have proven their value in many customer projects:
▪ Integrating SAP standard catalogs for damage codes, labor values, external costs
▪ 1-Click access buttons for the most important actions in a claim
▪ Synchronizing partners on header and version level
▪ Automatic item type determination from material number and vice versa
▪ Integration of IDocs and notifications into the document flow
▪ Org data on header and version level
▪ Layouts for item table and navigation tree
▪ …

Additional programs and implementation tools
▪ Tools for process development

▪ Where-used list for function modules in actions
▪ Where-used list for actions in processes
▪ Check an action matrix for completeness and plausibility
▪ Graphical display of an action matrix
▪ Other development tools
▪ Authorization check for actions
▪ Key User and analysis tools
▪ Searching claims by change document
▪ Search by WTY IDocs
▪ List display of error logs for a claim
▪ Master data maintenance and migration

Tools for process development

Installation and implementation service
Fast Start is more than a technical matter. We support you in adapting IT to your business
requirements and use the Best Practice of SAP Consulting.
▪ We deliver templates for all relevant blueprint activities

▪ Processes of Fast Start are completely integrated into you existing environment
▪ We adapt forms to your company layout (header and footer area)

Documentation and support
Successful quality and claim processing doesn’t end with implementing SAP – that is where it
starts!
▪ Fast Start contains all necessary documentation, how-tos and the support that you need to make
full use of your SAP Warranty Management system.
▪ Key User documentation
▪ Technical implementation
▪ Customizing documentation
▪ Functional handover to Key Users
▪ Support – Free error correction for 6 months after the implementation

Project accelerator
All new functions are easily accessible using Easy Access Menus and
a customizing tree

Agenda


Technical Information
Activation of automotive industrialized solution necessary
Technical installation is possible remotely
Modification-free
Delivery in Z-namespace

Source of Information
▪ Internet
Overview-, Detail- and Customer presentations
http://www.sap.com/acs
▪ OSS-System
Notes (Search term: Automotive Consulting Solutions)

Thank you!
Clemens Paulus
Consulting Automotive
SAP Deutschland SE & Co. KG

Hasso-Plattner-Ring 7
69190 Walldorf, Germany
M +49/ 151 43819510

E [email protected]
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Automotive Consulting Solution

Warranty Management - Fast Start for Automotive Suppliers

1. Benefit for the Customer

© SAP SE or an SAP affiliate company. All rights reserved. 2

© SAP SE or an SAP affiliate company. All rights reserved. 3

1. Benefit for the Customer

© SAP SE or an SAP affiliate company. All rights reserved. 4

▪ Simplify processing of 0km complaints

© SAP SE or an SAP affiliate company. All rights reserved. 5

© SAP SE or an SAP affiliate company. All rights reserved. 6

© SAP SE or an SAP affiliate company. All rights reserved. 7

© SAP SE or an SAP affiliate company. All rights reserved. 8

Once the process is integrated over channel borders, new possibilities

▪ Linking quality analysis with monetary evaluation

© SAP SE or an SAP affiliate company. All rights reserved. 9

SAP WTY Quality processes in

© SAP SE or an SAP affiliate company. All rights reserved. 10

© SAP SE or an SAP affiliate company. All rights reserved. 11

• Unifies field and 0km complaints.

© SAP SE or an SAP affiliate company. All rights reserved. 12

Importing manifold data formats

▪ Supported file formats are:

▪ Saving file layouts

© SAP SE or an SAP affiliate company. All rights reserved. 13

Transparent data import

▪ Status tracking for each line

© SAP SE or an SAP affiliate company. All rights reserved. 14

Automatic document creation

▪ Data plausibilization and completion

▪ Configurable field mapping

▪ Update existing documents

© SAP SE or an SAP affiliate company. All rights reserved. 15

Type of integration is dependent on the order of processes. Several

© SAP SE or an SAP affiliate company. All rights reserved. 16

© SAP SE or an SAP affiliate company. All rights reserved. 17

Technical and logistical processes:

© SAP SE or an SAP affiliate company. All rights reserved. 18

© SAP SE or an SAP affiliate company. All rights reserved. 19

 In one transaction, the debit value is distributed to all relevant claims.

© SAP SE or an SAP affiliate company. All rights reserved. 20

© SAP SE or an SAP affiliate company. All rights reserved. 21

© SAP SE or an SAP affiliate company. All rights reserved. 22

© SAP SE or an SAP affiliate company. All rights reserved. 23

▪ Installation, customizing und technical adaptation

© SAP SE or an SAP affiliate company. All rights reserved. 24

© SAP SE or an SAP affiliate company. All rights reserved. 25

1. Benefit for the Customer

© SAP SE or an SAP affiliate company. All rights reserved. 26

© SAP SE or an SAP affiliate company. All rights reserved. 27

Ausgang zum Eingang vom

Excel data (“External data”)

© SAP SE or an SAP affiliate company. All rights reserved. 28

Status management and Processing using

Local file upload

© SAP SE or an SAP affiliate company. All rights reserved. 29

Status for each line / Lines in external

© SAP SE or an SAP affiliate company. All rights reserved. 30

▪ Mapping external data to internal formats

▪ We deliver conversion logic