Scribd Logo
Upload

Welcome to Scribd!

  • 249 views

    Making A Reservation

    Uploaded by

    Nazhiifah Ulayya Nst
    The document provides instructions for making hotel and flight reservations. It outlines the key steps, which include providing dates, number of guests, location, room type, amenities, and payment information. Sample conversations demonstrate booking a hotel room over the phone and making an airline reservation online. Common English phrases for making, changing, and canceling reservations are also listed.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Making A Reservation

    Uploaded by

    Nazhiifah Ulayya Nst
    249 views5 pages
    The document provides instructions for making hotel and flight reservations. It outlines the key steps, which include providing dates, number of guests, location, room type, amenities, and payment information. Sample conversations demonstrate booking a hotel room over the phone and making an airline reservation online. Common English phrases for making, changing, and canceling reservations are also listed.

    Original Description:

    English business

    Original Title

    Making a Reservation

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides instructions for making hotel and flight reservations. It outlines the key steps, which include providing dates, number of guests, location, room type, amenities, and payment information. Sample conversations demonstrate booking a hotel room over the phone and making an airline reservation online. Common English phrases for making, changing, and canceling reservations are also listed.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    249 views5 pages

    Making A Reservation

    Uploaded by

    Nazhiifah Ulayya Nst
    The document provides instructions for making hotel and flight reservations. It outlines the key steps, which include providing dates, number of guests, location, room type, amenities, and payment information. Sample conversations demonstrate booking a hotel room over the phone and making an airline reservation online. Common English phrases for making, changing, and canceling reservations are also listed.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 5
    At a glance
    Powered by AI
    The key takeaways are the steps to make hotel and airplane reservations as well as common phrases used when booking accommodations.

    The main steps to make a hotel reservation are: provide dates, confirm number of guests, choose a location and room type, ask about amenities, ask about services, and reserve with a credit card.

    The main steps to make an airplane ticket reservation are: sign into a travel site, choose departure and arrival locations and dates, select a flight, and pay for the reservation.

    Making a reservation or booking

    1. How to make a hotel reservation

    STEP 1

    Provide the hotel or online travel agent with the check-in and check-out dates for your vacation. Request
    the daily check-out time to minimize confusion and avoid late fees and other penalties. Inquire about
    express check-in and check-out for faster service. (Fees should not apply.)

    STEP 2

    Confirm the number of guests in your party, and choose a room type. Hotel rooms can vary from single
    and double occupancy to family and honeymoon accommodations. The number of guests, including
    infants and children, will determine how many beds you book. Many hotels offer crib rentals and roll-out
    beds for children.

    STEP 3

    Narrow down a hotel location. Large hotel chains offer multiple locations, so use a travel guide or map to
    determine the best location for your travel needs.

    STEP 4

    Ask about guestroom amenities. Standard amenities include telephone, television and air conditioning. If
    you require Internet service, newspaper delivery or cable channels, ask in advance if these amenities are
    available and if additional fees apply.

    STEP 5

    Ask about hotel services. Not all hotels feature room service, swimming pools and laundry, so ask in
    advance if these services are available.

    STEP 6
    Reserve your hotel room using a credit card. Hotel reservation lines and online travel agents require a
    credit card or debit card with the Visa or MasterCard logo to complete a hotel reservation. Although
    some hotels require only a deposit (which may or may not be refundable depending on hotel policy) to
    complete a room reservation, others require full payment. Get a confirmation number for your
    reservation.

    Conversation :

    A: I'd like to reserve a hotel room.

    B: That should be no problem. May I have your full name, please?

    A: My name is John Sandals.

    B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?

    A: I'm planning to visit New York from Friday, April 14 until Monday, April 17.

    B: Our room rates recently went up. Is that okay with you, Mr. Sandals?

    A: How much per night are we talking about?

    B: Each night will be $308.

    A: That price is perfectly acceptable.

    B: Wonderful! Do you prefer a smoking or nonsmoking room?

    A: Nonsmoking, please.

    B: Next question: Is a queen-size bed okay?

    A: That sounds fine.

    B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.

    A: Certainly. My phone number is 626-555-1739.

    B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

    2. How To Make An Airplane Ticket Reservation

    STEP 1
    Sign in to your favorite travel site. Once the site loads, you will need to either create an account or log in
    to your existing account.

    STEP 2

    Choose your departure location. You will want to choose the closest airport to your current location. You
    may need to plan either to drive to a major airport or to take a commuter flight to one. The system will
    automatically let you know if this is necessary, which will be determined when you choose your
    departure location. You will also choose your departure date as well as the time range for your flight.
    Input how many adults and children are taking this flight and length of your stay at the arrival point.

    STEP 3

    Choose your destination. After making the departure choices, you will choose your destination. It is
    possible to choose an arrival time, and the system will then tell you what time you would need to depart.

    STEP 4

    Select your flight. After you input your departure and destination information, a list of available flights
    will be generated. You can have these displayed via airline, arrival or departure times, and price. Once
    you have selected a flight, a payment booking page will be generated.

    STEP 5

    Pay for your reservation. On the booking page you will be asked for payment information. Once payment
    has been processed, you will be given a confirmation page to print. You will be given the option of having
    tickets sent to the address listed on the account or picked up at the airport.

    A: I need to make a plane reservation.

    B: That is what I am here for. What is your destination?

    A: I will be traveling to Aspen, Colorado.

    B: Would you prefer to leave from Los Angeles or Burbank Airport?

    A: Burbank Airport would be best for me.


    B: You can leave in the morning of afternoon from that airport. Do you have a preference?

    A: I can only take a flight that leaves in the afternoon.

    B: I can book that for you right now. When you return, would you prefer morning or afternoon?

    A: I think that I would like a morning return flight better.

    B: I was able to book your flight, and I will print your tickets right now. Have a great trip!

    English Phrases for Making Reservations

    Making Reservations: English Phrases for Booking

    I would like to book…

    I’d like to make a reservation

    Do you have any vacancies?

    I would like to reserve a room

    I would like to reserve…in the name of…

    I’d like a single room / double room

    Could we have an extra bed?

    I’d like a room with a sea view/ a balcony/ a bath…

    Discussing Terms of Reservations

    Can you offer me any discount?

    Is breakfast included?

    What’s the price per night?

    Have you got anything bigger?


    Have you got anything cheaper?

    Asking About Facilities

    Do you allow pets?

    Do you have a car park?

    Does the room have air conditioning?

    Does the room have internet access?

    Is there a swimming pool?

    Is there a sauna?

    Phrases for Changing Reservations

    I am afraid I must ask you to alter my booking from … to …

    Would it be possible to change the date of the booking to …

    I Would like to change my reservation, please

    English Phrases for Cancelling Reservations

    Unfortunately I have to cancel our reservation for …

    I Would like to cancel my reservation, please

    I’m afraid I have to cancel our reservation for …

    Unfortunately I have to cancel our reservation for …

    You might also like