UNIVERSITY OF MUMBAI

PROJECT REPORT
ON

“DIGITAL INDIA”

SUBMITTED BY

MR. DANISH ANSARI

TO

University of Mumbai for partial completion of the degree of

Bachelor in Commerce (Accounting and finance)

Under the faculty of Commerce

(Academic year 2018-2019)

PROJECT GUIDE: MISS. SUPRIYA SINGH

REENA MEHTA COLLEGE OF COMMERCE , ARTS AND

MANAGEMENT STUDIES, MUMBAI
 CERTIFICATE

This is to certify that Mr. DANISH ANSARI has worked and duly completed
his project work for the degree of Bachelor in Commerce (Accounting and
Finanace) under the Faculty of Commerce and has completed the project entitled
“DIGITAL INDIA”. During the academic year 2018- 19 under my
supervision. I further certify that the entire work has been done by the learner
under my guidance and that no part of it has been submitted previously for any
Degree or Diploma of any University .

It is his own work and facts reported by his personal findings and investigation.

Ms. SUPRIYA SINGH

Date of submission:
 DECLARATION

I, DANISH ANSARI, STUDENT OF REENA MEHTA COLLEGE OF

COMMERCE AND MANAGEMENT STUDIES STUDYING IN TYBAF
HEREBY DECLARE THAT I HAVE COMPLETED THIS PROJECT REPORT
ON “DIGITAL INDIA” DURING THE ACADEMIC YEAR 2018-2019. THE
INFORMATION SUBMITTED IS TRUE AND ORIGINAL TO THE BEST OF
MY KNOWLEDGE.

Date: SIGNATURE OF STUDENT

PLACE: MUMBAI
 ACKNOWLEDGEMENT

Any job in this world, however trivial or tough cannot be accomplished without
the assistance of other. I would hereby take the opportunity to express my
indebtedness to people who have helped me to accomplish this task. With a deep
sense of gratitude, I once express my sincere thanks to my college Principal
Dr.Satinder Kaur Gujral for their active support and also my project guide Miss.
Supriya Singh for sparing her valuable time in our project orientation and for the
continuous guidance without which it would have been difficult for me to make
this report .

Above all, I wish to thanks the “UNIVERSITY OF MUMBAI” for giving me the
opportunity to work on this project which was done with great consideration and
outmost seriousness.

DATE:
 DIGITALIN DIA

Digital India

A programme to transform India into a digitally

Empowered society and knowledge economy

What is Digital India?

 Digital India is a Programme to prepare India for a knowledge future.

 The focus is on being transformative – to realize IT + IT = IT
 The focus is on making technology central to enabling change.
 It is an Umbrella Programme – covering many departments.
a) It weaves together a large number of ideas and thoughts into a single,
comprehensive vision so that
b) Each of them is seen as part of a larger goal.
c) Each individual element stands on its own. But is also part of the larger picture.
d) It is coordinated by Deity, implemented by the entire government – both at the
Centre and State.
e) The weaving together makes the Mission transformative in totality
 The Programme:
a) Pulls together many existing schemes.
b) These schemes will be restructured and re-focused.
c) They will be implemented in a synchronized manner.
d) Many elements are only process improvements with minimal cost.
 Vision of Digital India

Centered on 3 Key Areas

 Digital Infrastructure as a Utility to Every Citizen
 Governance & Services on Demand
 Digital Empowerment of Citizens

Vision Area 1: Digital Infrastructure as a Utility to Every Citizen

 High speed internet as a core utility.
 Cradle to grave digital identity - unique, lifelong, online & authenticable.
 Mobile phone & Bank account enabling participation in digital & financial space.
 Easy access to a Common Service Centre.
 Shareable private space on a public cloud.
 Safe and Secure Cyber space.

Vision Area 2: Governance & Services on Demand T A

 Seamlessly integrated across departments or jurisdictions
 Services available in real time from online &mobile platform
 All citizen documents to be available on the cloud – citizen not required to provide copies
etc.
 Services digitally transformed for improving Ease of Doing Business
 Making financial transactions electronic & cashless
 Leveraging GIS for decision support systems & development

Vision Area 3: Digital Empowerment of Citizens T A L I

 Universal Digital Literacy
 Universally accessible digital resources
 All documents/ certificates to be available on cloud
 Availability of digital resources / services in Indian languages
 Collaborative digital platforms for participative governance
 Portability of all entitlements through cloud
 Nine Pillars of Digital India
DIGITALINDIA
Pillar 1. Broadband Highways

 Broadband for All Rural

1. Coverage: 250,000 1yr: 50,000 GP
2. Timeline: December 2016 2yr: 100,000 GP
3. CAPEX: Rs 32,000 Cr
4. Nodal Dept: DoT 3yr: 100,000 GP
Broadband for all
Rural
 Broadband for All Urban
1. Virtual Network Operators for service delivery.
2. Mandate communication infrastructure in new
urban development and buildings.
Broadband for all
National
National Information Infrastructure
Coverage: Nationwide

1. Timeline: March 2017

2. Cost: Rs 15,686 Cr
3. Nodal Dept: DeitY
National
Information
Infrastructure
Changes in Rules to
facilitate.
Integration of SWAN,
NKN, NOFN. To be
implemented in 2
years

State Data• Virtual Network Operators for service

delivery.
• Mandate communication infrastructure in
new urban development and buildings.

• Coverage: Nationwide
• Timeline: March 2017
• Cost: Rs 15,686 Cr
• Nodal Dept: DeitY

1yr: 50,000 GP
2yr: 100,000 GP
3yr: 100,000 GP

Changes in Rules to
facilitate.

Integration of SWAN,
NKN, NOFN. To be
implemented in 2
years

Pillar 2. Universal Access to Mobile connectivity

• Coverage: Remaining
uncovered villages (~
Universal Access to 42,300 villages)
mobile
• Timeline: FY 2014-18
connectivity
• Cost: Rs 16,000 Cr
• Nodal Dept: DoT

Ongoing Programme
Increased network
penetration
&
coverage of gaps for service delivery

Post Offices
to become
Multi-Service Centres

• Coverage: 1,50,000 Post Offices

• Timeline: 2 Years
• Nodal Agency: D/o Posts

This should be
long term vision
Pillar 4. e-Governance: Reforming Government through Technology

Government Business Process Re-engineering using IT to improve

transactions
• Form Simplification, reduction
• Online applications and tracking, Interface between departments
• Use of online repositories e.g. school certificates, voter ID cards, etc.
• Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI

Electronic Databases – all databases and information to be electronic, not manual

Workflow automation inside government
Public Grievance Redressal - using IT to automate, respond, analyse data to
identify and resolve persistent problems – largely process improvements

To be implemented across government - critical for transformation.

Pillar 5. eKranti - Electronic Delivery of Services

Technology for Education – e-Education
• All Schools connected with broadband
• Free wi-fi in all schools (250,000)
• Digital Literacy program
• MOOCs – develop pilot Massive Online
Open Courses
Technology for Health – e-Healthcare
• Online medical consultation
• Online medical records
• Online medicine supply
• Pan-India exchange for patient information
• Pilots – 2015; Full coverage in 3 years
Technology for Planning
• GIS based decision making
• National GIS Mission Mode Project

Technology for Farmers

• Real time price information
• Online ordering of inputs
• Online cash, loan, relief payment with mobile
banking
Technology for Security
• Mobile Emergency Services
Technology for Financial Inclusion
• Mobile Banking
• Micro-ATM program
• CSCs/ Post Offices
Technology for Justice
• e-Courts, e-Police, e-Jails, e-Prosecution
Technology for Security

National Cyber Security Co-ordination Center

Ongoing Programme (NeGP) – will be revamped to cover these elements

Pillar 6. Information for All

Online Hosting of Information & documents

Citizens have open, easy access to information

Open data platform

Government pro-actively engages through social media and web

based platforms to inform citizens

MyGov.in

2-way communication between citizens and government

Online messaging to citizens on special occasions/programs

Largely utilise existing infrastructure – limited additional resources

needed
DIGITAL IND IA

Pillar 7. Electronics Manufacturing

Target NET ZERO IMPORTS by 2020
Target NET ZERO Imports is a striking demonstration of intent
Ambitious goal which requires coordinated action on many fronts
Taxation, Incentives
Economies of Scale, Eliminate cost disadvantages
Focused areas – Big Ticket Items
FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical
Electronics, Smart Energy meters, Smart cards, micro-ATMs
Incubators, clusters
Skill development
Government procurement

There are many ongoing programs which will be fine-tuned.

Existing Structures inadequate to handle this goal. Need strengthening.

Pillar 8. IT for Jobs

Train people in smaller
towns & villages for IT
sector jobs

IT/ITES in NE

• Coverage: 1 Crore students

• Timeline: 5 years
• Cost: Rs 200 Cr for weaker sections
• Nodal Agency: DeitY

• Scope: Setting up of BPO per NE State

• Coverage: NE States
• Nodal Agency: DeitY

Train Service Delivery Agents • Coverage: 3,00,000

to run viable businesses
• Timeline: 2 Years
delivering IT services
• Nodal Agency: DeitY
Telecom service providers to • Coverage: 5,00,000
train rural workforce to cater • Timeline: 5 Years
to their own needs
• Nodal Agency: DoT
New Scheme
IT ready
workforce

ICT enabled
growth in NE

Ongoing
Skilled VLEs and
Viable CSCs

Telecom ready
workforce

Pillar 9. Early Harvest Programmes

IT platform for messages

Government Greetings
to be e-Greetings

Biometric attendance

• Coverage: Elected representatives, All Govt employees

• 1.36 Cr mobiles and 22 Lakh emails
• Mass Messaging Application developed

• Basket of e-Greetings templates available

• Crowd sourcing of e-Greetings thru MyGov
• e-Greetings Portal ready by 14 August 2014

Targeted Mass
messaging since
July 14

1st e-Greeting
from PM on 15th
Aug 2014

Coverage: All Central Govt. Offices in Delhi

Operational in DeitY & Initiated in Urban Development
To be completed
On-boarding started in other depts
by Oct 2014
Procurement of devices – tender issued
Pillar 9. Early Harvest Programmes
Wi-fi in All Universities

Secure email within

government

Standardize government
email design

• Scope: All universities on NKN

• 400 additional Universities
• Cost: Rs 790 Cr

• Phase I upgradation for 10 Lakh employees done

• Ph II for 50 Lakh employees by March 2015
• Cost: Rs 98 Cr

• Standardised templates under preparation

Approval - Oct 2014

Implementation
done by Dec 2015

Email to be primary
mode of
communication

To be ready by
October 2014

• DeitY’s Mobile Seva Platform ready

• Nodal Agency: MoES (IMD) / MHA (NDMA)

In place by Dec
2014
• Nodal Agency: DeitY/ DoWCD
In place by Oct
DIGITAL IND IA

Institutional Mechanisms at National Level

Monitoring Committee on Digital India

Digital India Advisory
Group
(Chaired by Minister CIT)

DeitY

Apex Committee
(Chaired by Cab Sec.)

CIO

Line Ministries

State Governments / UTs

Composition of Monitoring Committee on Digital India

• Prime Minister – Chairman
• Finance Minister
• Minister of Communications & IT
• Minister of RD
• Minister of HRD
• Minister of Health
Special Invitees:
• Principal Secretary to PM
• Cabinet Secretary
• Secretaries of Expenditure, Planning, DoT and Posts
• Secretary, DeitY – Convener
DIGITAL IND IA
MINISTER
(Communications & IT)
SECRETARY
(DeitY)

Reorganisation of NIC

Addl. Secretary
(e-Gov)

Joint Secretary
(Electronics Hardware
Manufacturing)

CIOs in important Ministries

Joint Secretary
(Personnel, Admn. &
Industry Promotion S/W)

Addl. Secretary
(Digital India)

Electronic Manufacturing –
Target Net Zero Imports

Joint Secretary
(e-Gov)

Electronic Delivery of
Services - eKranti

Joint Secretary
(Infrastructure
Development)

Public Internet Access

Programme

Joint Secretary

Joint Secretary

(Capacity Building &

Digital Enablement
of Citizens)

(IT applications in uncovered areas &

Process Re-engineering

Technology for Jobs

Information for All

E-Governance: Reforming
Government through
Technology

Estimated Costs and Impacts

Overall Costs of Digital India
~ Rs 100,000 Cr in ongoing schemes (only DeitY, DOT & not incl. those in other line
Ministries)
~ Rs 13,000 Cr for new schemes & activities
Impact of Digital India by 2019
• Broadband in 2.5 lakh villages, universal phone connectivity
• Net Zero Imports by 2020
• 400,000 Public Internet Access Points
• Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens
• Digital Inclusion: 1.7 Cr trained for IT, Telecom and Electronics Jobs
• Job creation: Direct 1.7 Cr. and Indirect at least 8.5 Cr.
• e-Governance & eServices: Across government
• India to be leader in IT use in services – health, education, banking
• Digitally empowered citizens – public cloud, internet access
DIGITAL IND IA

Challenges & Changes Needed

Program on this scale never conceived

Each Pillar/program has own challenges
Human Resource Issues

Financial Resource Issues

NIC - not equipped for a fraction of this task (obsolesce) - needs revamping & restructuring
DeitY – needs program managers – at least 4 more officers at senior levels
Ministries – Need a Chief Information Officer / Chief Technology Officer (CIO/CTO)
Could begin with CIOs 10 major Ministries
Can be anyone – from within or outside government
To be patterned as AS & FAs – dual reporting
Mostly structured around ongoing programs : Better focus, need some restructuring
Some others are process improvements or better utilisation of resources
A few new programs may be needed – particularly in Electronics manufacturing and Skill
Development

Coordination Issues

Program covers many other departments

Need commitment and effort
Leadership and support critical for success
DIGITAL IND IA

Revamping of MMPs: Common Application Software

Common Application Software (CAS) for MMPs to be developed to
avoid duplication and to bring standardization

CAS to follow standards to ensure interoperability

DeitY has notified 47 technical standards
Open Standards shall be mandated for all applications
Open Source Software to be used in CAS
CAS shall publish Open APIs for sharing of data and ensuring
interoperability

E-Authentication as needed for access

Revamping of MMPs: CAS (Contd.)

CAS to be hosted on the Cloud platform as SaaS
CAS to be customizable and configurable as per states’/depts.’
requirements
Technical teams to support states in implementation of CAS
Development of CAS being taken up in the following domains:

Scholarships
PDS
Road Transport
Pensions (NSAP)
E-Courts

States need to ensure creation of electronic databases for CAS

Online repositories for all Govt. documents/certificates, citizens should not be required to
produce them

Grant - In - Aid (GIA)

SeMT Manpower
Payment of compensation and other benefits to the SeMTs
Salary of office assistant for the purpose of assisting SeMTs
Miscellaneous expenses incurred in the process of appointing SeMTs

SeMT Training

Orientation programme for SeMTs organized centrally after their

appointment

PeMT Training

For Orientation programme for PeMTs is envisaged to be similar to the

orientation programme for SeMTs

Training State Officials

For Training officials of State departments on areas such as eGovernance framework, best
practices, PPP, Change Management and
technology management etc.

Apex / Policy Level Workshops

For orientation of senior bureaucrats and legislature on e-Governance

© 2013 NeGD | Public Services closer home

25
Additional Central Assistance (ACA)

Outsourcing
IT Infrastructure for SeMT
Operational cost

Office Maintenance

Strengthening State training

Institution
Ext Resources/Visiting Faculty
Other Training related /
Miscellaneous
Contingency

For bearing expenses incurred by SeMTs in seeking consultation from

external agencies for project related activities such as preparation of
DPRs etc.
For expenses incurred in setting up of IT related systems to facilitate
the working of SeMTs
For expenses incurred on travel (both local and domestic), boarding,
lodging and other incidental expenses of SeMTs
Fund provided for covering consumables (both IT and other office
consumables), procurement of telephone equipment and installation,
communication expenses, network bandwidth expenses and other
office maintenance related expenses
Fund for covering the costs incurred on up-gradation of State training
institutions like ATIs so as to equip them better to support delivery of eGovernance training
programmes
Fund to provide for costs incurred as fees paid to the external
resources / visiting faculty brought in to train State Officials and trainers
of State training institutions
Funds for covering operational expenses for training

Provided as contingency fund @ 5% of total expenses

© 2013 NeGD | Public Services closer home

26
State Data Centre (SDC) Scheme
Objective
To enable State departments to host their services/applications on a common
infrastructure leading to
– Consolidation of data, applications, services & infrastructure
– Ease of integration and efficient management
– Better security
– Ensuring adequate and optimal utilization of computing resources and the
support connectivity infrastructure
Scheme approved by Government of India in 24th January 2008

Total approved outlay is Rs 1623 Crore. ( Implementation and O&M support

for 5 years)
Categorization of State in Large (4000 sq. ft), Medium (2500 sq. ft) and Small
(1500 sq. ft)
33 States/UT DPR approved, 2 State/UT Opted out from the Scheme
27/08/2014

DeitY, GOI

2
SDC Implementation- Key activities &
stakeholders

Pre-Implementation

• DeitY shares model DPR &

RFP
• States prepare DPR for
approval by DeitY
• RFP preparation by State
• Bid Process
• Selection of the DCO (Data
Center Operator)
• Composite Team (Team of Experts
from NIC & State to manage State eInfrastructure)

Post-Implementation
• Operations and Management
(O&M) for 5 years
• Data Centre certifications
– ISO 27001(ISMS), ISO 20000

• Third Party Auditor (TPA)

– Infrastructure, Security, processes &
SLA

• Applications hosting

SIA

SIA
State
Consult
ant
27/08/2014

TPA

DCO
DeitY, GOI

DCO
3
SWAN – Overall Status
S
No.

Name of State / UT

Expected Month
of Completion

Status

Andhra Pradesh, Arunachal Pradesh, Assam,

Bihar, Chandigarh, Chhattisgarh, Delhi,
Daman&Dui, Dadar & Nagar Haveli, Goa*,
Gujarat,
Haryana,
Himachal
Pradesh,
Jharkhand, Karnataka, Kerala, Lakshadweep, SWAN Operational
1
Madhya Pradesh, Maharashtra, Manipur, (33 States/UTs)
Meghalaya, Mizoram, Nagaland, Orissa,
Puducherry, Punjab, Rajasthan, Sikkim, Tamil
Nadu, Tripura, Uttar Pradesh, Uttarakhand,
West Bengal

--

Andaman & Nicobar

LOI issued

March 2015

Jammu & Kashmir

Bid under finalization

September 2015

* Implemented under State scheme

© 2012 NeGD | Public Services closer hom
SWAN - Bandwidth Utilization
Bandwidth Utilisation

States/UTs

Above 60%
(24)

Andhra Pradesh, Bihar, Chandigarh, Chhattisgarh, Delhi, Gujarat,

Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala,
Lakshadweep, Madhya Pradesh, Maharashtra, Manipur, Meghalaya,
Punjab, Puducherry, Sikkim, Tamilnadu, Tripura, Uttrakhand, Uttar
Pradesh, West Bengal

30 %– 59%
(5)

Arunachal Pradesh, Assam, Nagaland, Odisha, Rajasthan

Upto 30 %
(3)

Daman Diu, Dadar Nagar Haveli, Mizoram

© 2012 NeGD | Public Services closer home

6
SWAN – Generic Issues
More number of departments / horizontal offices to be connected to achieve
stipulated minimum number of horizontal offices (14): Assam, Bihar, Daman Diu,
Dadar Nagar Haveli, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland,
Odisha, Punjab, Rajasthan, Sikkim and West Bengal
No. of PoPs pending for operationalization in 10 States/UTs : 510 / 7590
Assam, Bihar, Madhya Pradesh, Maharashtra, Manipur, Rajasthan and West
Bengal

© 2012 NeGD | Public Services closer home

NKN integration (4): Lakshadweep, Manipur, Mizoram, Nagaland

Release of payments to Network Operators
Assam, Bihar, Chhattisgarh, Maharashtra, Mizoram

States/UTs to ensure back to back support of OEMs for all equipments, software as
per agreement
States to ensure compliance of contractual obligations - IPv4 to IPV6 migration
STQC audit
DeitY has engaged STQC for audit of TPA
States/UTs to support for conducting the audits by STQC
Karnataka SWAN has already completed
© 2012 NeGD | Public Services closer home

QGR (1) : Kerala

QGR Tracker not yet sent (4) :
Madhya Pradesh, Maharashtra, Mizoram, Rajasthan
Legal issues with Network Operator
Madhya Pradesh
West Bengal

© 2012 NeGD | Public Services closer home

9
SWAN - Policy guidelines on Termination of
Network Operator Contract
Alternatives approved in 14th EC meeting held on 2nd July 2014 in case of
termination of Network Operator
1) Nominating NICSI or State Implementation Agency / any other organisation under
the state to takeover purely as an interim measure to ensure continuity in SWAN
operation
2) Selecting new Network Operator through competitive bid process for the
remaining period of contract

3) Nominating NICSI to take over the SWAN operations and management for the
remaining period of contract

© 2012 NeGD | Public Services closer home

10

ammu & Kashmir:

State went for re-bid

Arunachal Pradesh:
State selected M/s Keonics as Network Operator on Nomination basis
DeitY did not recognize selection procedure of Network Operator
State went ahead towards operationalization of SWAN
State was asked to select Network Operator through bid process, otherwise
refund money provided by DeitY
During the meeting held on 28th May, 2013 in DeitY, State to submit proposal
for change of implementing option
State decided for retender.

© 2012 NeGD | Public Services closer home

11

Madhya Pradesh:
M/s Tulip was terminated in May 2013 due to non-performance
BSNL has been appointed as Network Operator; BSNL further has outsourced to
M/s DSM Infocom Pvt. Ltd – not as per SWAN scheme

Increase in manpower and allowances have been incorporated in BSNL payment

Salary, allowances of MPSEDC manpower are being paid from GIA funds

Administrative expenditure shown as Rs. 3.31 Cr – not as per with SWAN

guidelines

© 2012 NeGD | Public Services closer home

high volume citizen centric services.

Key Objectives
• Efficient delivery of services with improved Service Levels
• Capacity Building of field functionaries
• Access to efficient, reliable, transparent and accountable Services

• Reducing service time & costs for the Government and Citizens
• Enhancing perception & image of the Government

leveraging the existing core infrastructure.

Efficiency, Transparency and Reliability of such services

Affordable costs to realize the basic needs of the common man
Government Services accessible to the common man in his locality
SDC – State Data Center, SWAN – State Wide Area Network; SSDG – State Service Delivery
Gateway;
CSC – Common Service Centers

across the country impacting >1bn. population….

• Project approved by Cabinet Committee on Infrastructure (CCI) on 20th Apr 2011
• Total Financial Outlay of Rs 1663.08 Crores
• Project to be implemented in all Districts (600+) of the country in 4 years from 2011-12
• Envisages automation of backend processes, development of applications at the State
level as well as digitization of legacy data.
• Electronic delivery of public services at district / sub district level covering 10 categories of
high volume citizen centric services
5 Mandatory categories and 5 Optional categories (States to choose)

Licenses
Integrated Framework for Delivery of Services ….
Key Principles

1.

Making e-District project “service oriented” and “transaction oriented”

2.

Minimizing the Time to Benefit

3.

Ensuring the optimal use of Infrastructure

4.

Leveraging the existing applications

5.

Attempting Rapid Replication

6.

Redesigning the e-District Architecture

7.

Providing flexibility in implementation

Cloud Architecture – the future of Rapid Replication

Department

CSC

Department

CSC

Department

CSC

STATE PORTAL

STATE PORTAL

STATE PORTAL

SSDG

SSDG

SSDG

Common Applications

GoI Applications (PAN/

(e-payment, SMS, National

Service Directory, language,
etc.)

NSDG

BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

CLOUD
BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

AADHAAR/ Electoral DB/

others)

BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

Service Plus

Virtual Machine 1

Virtual Machine 2

Virtual Machine 3

Physical Compute Power in Data Center at Delhi

HTTPS
SOAP

Legends
eDistrict – Overall Progress
• DPRs of all 35 States / UTs approved by EC.
• SPMUs selected in 34 States / UTs.
• More than 600 DeGS formed across all States / UTs.
• 16 States / UTs have completed hiring of eDistrict Managers in all districts; 4 States / UTs
yet to initiate the hiring process; process initiated in remaining States / UTs.
• Various Guidelines issued
•

Guidelines for National Rollout released (June, 2011)

Guidelines for hiring e-District Project Manager

“Integrated Framework for Delivery of Services” for implementation with outcome based approach released

Implementation Guidelines – 2012 released for providing flexibility to States / UTs for faster implementation of
the project

Horizontal Connectivity Guidelines – May 2013 released to facilitate States /UTs to take appropriate decisions
for connectivity related issues

Advisory issued for Operational Expenses of eDistrict Manager, Ration Card Services, Exchange Rate Variation

BPR Framework for High Volume G2C Services under eDistrict

• eDistrict Model SI RFP released to States / UTs.

• 20 States / UTs have selected their SIs; 6 States have bid evaluation in progress
• Till date, eDistrict services launched in 298 non-pilot districts under national roll-out.
State-wise Status Summary (1/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15
3

Till Date
23

Cumulative Fund
Sanctioned**
[Provision I Released
in FY 14-15]
(In Rs. lakhs)

Andaman &
Nicobar
[1,193.72]

03/03

N
N

Andhra Pradesh
[6,143.85]

23/23

Y
(M/s Trimax &
other vendors)

Y
(23/23)

Arunachal
Pradesh
[4,356.39]

16/16

Y
(16/16)

16

625.75
[-- |--]

Assam*
[6,647.72]

16/27

Y
(M/s
Medhassu)

Y
(15/27)
25

1,726.60
[1667.00 | --]

Bihar*
[8,842.98]

25/38

34

506.00
[556.00 | 556.00]#

Chandigarh
[709.02]

01/01

N
(NIC + NICSI)

Y
(1/1)

20.00
[171.00 | 120.70]#

Chhattisgarh
[6,154.33]

27/27

Y
(M/s CMC)

Y
(12/27)

Daman and Diu

[736.05]

01/02

Y
(M/s HP)

* Pilot States/UTs; # Fund Released under process

** Does not include interest accrued and amount refunded by the state.

10.00
[107.00 | 107.00]#
1,218.71
[1338.14 | 1338.14 ]#

27

682.28
[2222.00 | 442.10]#

132.88
[132.00 | 34.00]#
State-wise Status Summary (2/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Cumulative Fund
Sanctioned**
[Provision I Released
in FY 14-15]
(In Rs. lakhs)

Dadra and Nagar

Haveli
[961.05]

1/1

Y
(M/s HP)

Y
(01/01)
1

Till Date
-

10

Delhi
[3,213.30]

9/11

N
(NIC + NICSI)

Y
(11/11)

11

11

Goa
[988.02]

02/02

Y
(M/s Nelito)

Y
(02/02)

12

Gujarat
[8,671.28]

26/33

N
(NIC selected
for ADA)

Y
(Signed
with NIC)
N

13

Haryana*
[5,239.09]

21/21

N
(eSDA)

NA

20

14

Himachal
Pradesh
[2,361.60]

12/12

Y
(M/s IL&FS)

Y
(Application
under
screening)
Y
(Process
Initiated)

15

Jammu &
Kashmir
[6,037.57]

22/22

892.18
[-- | -- ]

16

Jharkhand*
[6,032.20}

24/24

Y
(16/23)

23

1,364.45
[367.00 | 367.00]

* Pilot States/UTs; # Fund Released under process

** Does not include interest accrued and amount refunded by the state.

158.21
[49.00 | 14.33]#
472.99
[367.00 | --]
190.42
[-- | -- ]

26

1,734.35
[2700.00 | 731.35]
1,047.82
[1070 .00| 962.82]

12

543.12
[556.00 | --]
State-wise Status Summary (3/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Till Date

Cumulative Fund
Sanctioned**
[Provision I Released
in FY 14-15]
(In Rs. lakhs)

17

Karnataka
[7,960.82]

05/30

Y
(Process
Initiated)
30

18

Kerala*
[3,428.12]

14/14

N
(NIC + State
Agencies)

Y
(Process
Initiated)

12

906.85
[889.00 | 889.00]#

19

Lakshadweep
[685.90]

00/01

122.85
[128.00 | --]

20

Maharashtra*
[7,113.34]

35/35

N
(M/s
MahaOnline)
Y

Y
(Employee of
LITSS to work
as DPM)
Y
(35/35)

32

3,683.27
[3111.00 | 3111.00]

21

Manipur
[2,460.76]

09/09

Y
(M/s Nelito)

Y
(09/09)

745.46
[143.00 | 143.00]

22

Meghalaya
[2,855.46]

7/11

Y
(Signed
with NIC)

Y
(06/11)

11
226.64
[-- | --]

23

Mizoram*
[1,923.57]

8/8

Nominated
(M/s Interlace)

Y
(07/07)

1,223.50
[-- | --]

24

Madhya
Pradesh*
[11,805.17]

51/51

N
(NIC + State
Agencies)

Y
(PSM
Managers will
be deployed)

* Pilot States/UTs; # Fund Released under process

** Does not include interest accrued and amount refunded by the state.

10.00
[1758.00 | 1649.16]#

46

3,106.58
[4000.00 | --]
State-wise Status Summary (4/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Till Date

Cumulative Fund
Sanctioned**
[Provision I Released
in FY 14-15]
(In Rs. lakhs)

25

Nagaland
[3,303.12]

11/11

Y
(11/11)
11

26

Odisha*
[7,154.82]

30/30

Y
(28/28)

27

Puducherry*
[1,206.37]

04/04

Y
(04/04)

229.94
[143.00 | 51.33]#

28

Punjab*
[5,367.64}

22/22

Y
(M/s HP)

Y
(20/20)

20

731.98
[1667.00 | 341.55]#
29

Rajasthan*
[7,913.18}

33/33

Sikkim
[1,153.98]

04/04

Y
(Part of the SI
RFP)
Y
(04/04)

30

Y
( M/s Aurion
Pro Solution)
N
(NIC selected
for ADA)

31

Tamil Nadu*
[6,890.53]

32/32

Y
(NIC + ELCOT)

32

Tripura
[1,811.79]

08/08

Y
(NIC selected
for ADA; H/w
RFP released)
Y
(Signed
with NIC)

Y
(Signed
with NIC)

* Pilot States/UTs; # Fund Released under process

** Does not include interest accrued and amount refunded by the state.

Y
(To be
selected by
DCs)
Y
(Process
Initiated)

412.03
[277.00 | --]
28

31

1,596.97
[409.00 | 367.68]#

1,127.36
[492.00 | 455.27]
162.35
[444.00 | 444.00] #

26

675.49
[556.00 | 500.00]
285.99
[-- | --]
State-wise Status Summary (5/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

33

Uttar Pradesh*
[17,398.38]

69/69

34

Uttarakhand*
[3,245.06]

13/13

35

West Bengal*
[4,073.08]

18/18

TOTAL
[166,039.26]

SI RFP
Released
(Y / N)

SI
Contract
Signed

Y
Y
(NIC + Trimax
(Signed
(Zone-I & SDC) with NIC,
+ SI Selection in Trimax Progress for
Zone I)
Zone2)
N
Y
(NIC selected
(Signed
for ADA
with NIC)
Y
Y
(M/s CMC)

602/672

* Pilot States/UTs; # Fund Released under process

** Does not include interest accrued and amount refunded by the state.

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)

Cumulative Fund
Sanctioned**
[Provision I Released
in FY 14-15]
(In Rs. lakhs)

Target

Achievement

FY14-15

Till Date

Y
(52/69)

34

35

3,584.24
[2208.00 | -- ]

Y
(Process
Initiated)

12

487.00
[-- | --]

Y
(Selection
Completed,
Appointment
letter to be
issued)

16

313.33
[556.00 | 501.28]#

298

30,958.19

through
State Portal & SSDG
26th Aug 2014

© 2012 NeGD | Public Services closer home

Scheme approved on 16-Dec-2008

Total outlay: Rs. 300 Cr [DeitY & State Share (ACA): Rs 150 Cr each]
DeitY released: Rs. 110.78 Cr
ACA released: Rs. 83.46 Cr
Centrally Empanelled Consultants - 5:
PwC, E&Y, UTITSL, ILFS and KPMG
Centrally Empanelled Implementing Agencies - 6:
Infosys, TCS, Accenture, HP, L&T Infotech & Wipro
Project Proposal Approved: 33 States/UTs
Live: 20 States/UTs
Implementation in Progress: 11 States/UTs
Yet to Start Implementation: 2 States/UTs

Easy, anywhere, anytime access to Government Services (both Information &

Transactional)

Enable integrated service delivery by

Online/offline e-filing of application available at CSCs through State
Portals
Intelligent routing of forms to destination field office by Middleware
(SSDG)
Enable assured electronic delivery, acknowledgement and status tracking of
application
Facilitate online payments through Centralized Payment Gateway

Facilitate status information/tracking through centralized Mobile Seva

platform
• Leverage the common infrastructure of SWAN, SDC and CSCs

• State Portals (SP) and SSDG (State Service Delivery Gateway) hosted in SDC
• Service request routed through SSDG to the respective field office with
unique Transaction ID
• Provide for a Standard interface of interactions between departments /
external entities
• Adopt Standards that ensure future expansion and interoperability

Milestones

No. of States

Go - Live

20

States

Goa, Tamil Nadu, Manipur, Nagaland, Meghalaya, Himachal Pradesh,

Uttar Pradesh, Jammu & Kashmir, Puducherry, Sikkim, Mizoram,
Andhra Pradesh, Assam, Madhya Pradesh, Arunachal Pradesh, Rajasthan,
Chhattisgarh, Bihar, Tripura and Kerala

Implementation in
Advanced Stage

Implementation in
Progress

State to issue
LoI/Contract

D&D, DNH, *Odisha, Chandigarh

*Karnataka,
*Uttarakhand

*Lakshadweep,
*Delhi

Yet to float RFP

DPR Not Submitted

/ Approved yet

Implementation Timelines

West Bengal, Punjab, Andaman & Nicobar

Jharkhand, Gujarat, Haryana,

*Maharashtra

Jul’14 – Oct‘14

Nov’14 – Mar‘15

* No Progress

State
Andhra Pradesh
Arunachal Pradesh
Assam
Bihar
Chhattisgarh
Goa
Himachal Pradesh
Jammu & Kashmir
Madhya Pradesh
Manipur
Meghalaya
Mizoram
Nagaland
Puducherry
Rajasthan
Sikkim
Tamil Nadu
Tripura
Uttar Pradesh
Kerala

Go-Live Date
01-Jul-13
29-Aug-13
31-Mar-13
19-Feb-14
01-Oct-13
08-Jul-11
01-May-12
28-Aug-12
18-Sep-13
26-Jan-12
03-May-12
15-Mar-13
30-Mar-12
11-Feb-13
26-Sep-13
18-Mar-13
28-Feb-11
01-Mar-14
01-Aug-12
05-Jun-14

No. of Dept.
Operational
7
4
2
Key Challenges
•

Prioritization of Services and buy-in from the departments

Awareness of department staff and all the other stakeholders

– Notification of Gazette order for making this only method of service

Delay in requirement finalization as well as documents sign off

Coordination between stakeholders (NIC, STQC, CDAC, IA, Consultants)

Integration of existing backend application

– Support from existing application owner

– e-District System Integrator

•

STQC audit
– Delay in on-boarding
– Mandatory before Go-Live

public services through mobiles

Policy directions
The Framework for Mobile
Governance
notified in
The Gazette of India,
February 2012
“Public services under all
projects would be delivered
through mobile devices as well”
-Prime Minister’s Committee on

NeGP, chaired by the PM,23.11.2011

As an extn. of NeGP vision

In cognizance of massive
reach of mobile phones

MSDG: key element

under notified framework
Mobile Seva
Provides an integrated,
centrally-available platform
to all Govt. Depts.:
for integration with

Unique,1st nationwide m-initiative

1-stop shop for all mobile services

common e-Gov
infrastructure in the country

Centrally hosted core infra on cloud

to deliver public services

Depts. need not invest in own m-platform

to citizens over mobile

devices through SMS, USSD,
Depts. can onboard very quickly
Voice/ IVR, m-apps & other
channels

built
around
Open stds.

Cloudbased solns.
Mobile Seva – Ready & Operational Channels
(11-Aug-2014)

SMS Gateway launched in Jul 2011

PUSH SMS: 1090+ Depts.

Mobile AppStore launched in

Jan_2012

integrated; 120 cr+ SMSs sent

300+ live m-apps hosted

PULL SMS: Short codes 166 &

http://apps.mgov.gov.in

51969; Long code 9223166166;

340+ services integrated!
IVRS : Live, 134210 Transactions

USSD : Live with 4 Services

M-payment
solutions
available
through cards, net-banking & IMPS

Real-time status 24x7 on mgov

portal ( www.mgov.gov.in )
Regular posts on social media
( www.facebook.com/DIT.MGOV ,
@mgovindia,
http://www.youtube.com/channel/
UCXJD3ciK4vBDklnn3O3pv4Q )
Fast Onboarding: Self-registration
PULL SMSes
(i) Provide API for MSDG to
send messages
(ii) Define keywords, subkeywords, responses

Create account at
http://services.mgov.gov.in

e.g.: SMS “GOA RATIONC

XXXX” to 51969

(Expedited vetting follows)

PUSH SMSes:
(i) through dashboard from
the account
(ii) through programmatic
interface
(msdgweb.mgov.gov.in)
The New Sunrise
Opportunities in the growing
Electronic System Design and Manufacturing sector

ECI maps polling stns;

tracks EVMs more

effectively

>2.1 cr notifications
between UIDAI and
citizens

>30.7 cr crore
notifications between
depts in Andhra Pradesh
and citizens

Keyboards in Indian
languages: Boost to use
of Indian languages on
mobile devices

Andhra Pradesh,
Himachal Pradesh &
Maharashtra – States
with maximum
adoption

m-enablement of
eDistrict and SSDG
services for true and
widest impact

>47.6 cr notifications
between M/o
Agriculture and farmers

>2 lakh downloads from

m-app store

Unique partnership
among all stakeholders:
telcos, govt. depts.,
citizens, mobile industry
& civil society
RECOGNITION-1

United Nations Public Service (2014) Award

for India’s Mobile Seva

The only winner from India in 2014

“Promoting whole of government approaches in the information age”
(2nd Prize)

\
m-Governance

Mobile Seva [India]

“…greatly helped us in the recent Assembly

elections. We have been able to map and
track valuable and critical equipment (EVM)
and the voters have benefited from the
accurate mapping of polling station locations
made possible …" - IT Team, Election
Commission of India
"We have been able to reach a vast cross
section of citizens using the PUSH SMS
channel of MSDG, and also, citizens have
been able to reach us quickly using the PULL
SMS channel of MSDG."

- IT Team, Himachal Pradesh

"This initiative is a futuristic initiative and
needs no recommendation. All departments
should fall in line automatically. They should
not wait for anyone to recommend. ...Good
initiative.
- DIRECTORATE OF WHEAT
RESEARCH

“We are using DeitY Mobile Seva Services for

sending advisories to farmers. We have
started sending introductory and welcome
messages to farmers and I must say their
services are helping us to great extent in
reaching farmers with the help of SMSs.
Thanks for your support.”

- Dept of Agriculture & Cooperation

"Great Work...Hats off to you all...Keep It
up...."

- Citizen on Facebook
"Revenue collection has improved as
payments happen on time due to reminders
we send. Also, number of complaints have
reduced drastically because we are able to
send information about shut downs in a
timely fashion“
Develop ecosystem for smart m-governance
Device and OS agnostic apps: HTML5
Transactional and integrated services
Mobile based payments for services
Mobile based authentication
Location based services
Indian language based apps

Additional channels
Cell broadcasting
Sim Tool Kit

MMS