Tata Motors Limited Strategic Case Study
Tata Motors Limited Strategic Case Study
Tata Motors Limited Strategic Case Study
Ferguson, Jade
Garcia, Orlando
Giusti, Jefferey
Smith, Konnor
Table of Contents
Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 5
Epilogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 24
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 25
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Brief History of Tata Motors
Tata Motors was first founded in 1945 as the Tata Engineering and Locomotive
largest automobile company, with over $39 billion in revenue in 2015. Based out of Mumbai,
Maharashtra, India and Tata Motors is a division of the Tata Group, one of India’s largest
equipment, buses, coaches, vans, trucks, and passenger vehicles. (Thompson C275)
Tata Motors entered the passenger vehicle market in 1991 with the launch of the Tata Sierra.
known as Tata Motors Limited in 2003 and shortly after became the first company from India's
engineering sector to be listed in the New York Stock Exchange in September 2004. They then
subsidiaries and associate companies. Tata Motors currently has operations in the UK, South
Korea, Thailand and Spain. In 2004, Tata acquired the Daewoo Commercial Vehicles Company,
South Korea's second largest truck maker. Nowadays, two–thirds of heavy commercial vehicle
exports out of South Korea are from the newly dubbed Tata Daewoo Commercial Vehicles
Company. In 2005, Tata Motors bought a controlling interest of 21% in Hispano Carrocera, a
reputed Spanish bus and coach manufacturer. In 2006, they formed a joint venture with the
Brazil–based Marcopolo, a global leader in body–building for buses and coaches to manufacture
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fully–built buses and coaches for India and select international markets. In 2008, they bought
Jaguar and Land Rover, a business made up of the two iconic British brands.
In 2010, Tata had designed a version of the Nano called the Nano Europa for distribution and
sale in Europe. After celebrating their 50th year in international business in 2011, launched a
variety of products including long distance buses, SUVs, and a few heavy trucks.
throughout 2011 and 2012. In 2014, their compact car models, The Zest and The Bolt, were
introduced to compete directly with similar Suzuki, Honda, and Hyundai models.
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P.E.S.T.E.L. Analysis
determine, analyze and monitor a variety of factors in the external marketing environment that
have a direct impact on the success of the business. Primarily positioned in India, the seventh
largest nation in the world, Tata Motors’ success is tied directly to the political, economic, socio-
Political Factors:
Due to the subsidizing of fuels by the Indian government and controls placed on diesel
due to its impact on inflation, the auto industry saw a decline in sales in 2012 by 6.7% and
dropped even further in 2013. Mining bans which impacted more than 200 mines caused almost
20,000 heavy trucks to remain idle, thereby dramatically lowering demand for newer models. A
variety of serious corruption scandals between 2010 and 2012 also gridlocked any legislative
Economic Factors:
As the price of crude oil continued to increase, the subsidies instituted by the Indian
government continued to increase the deficit. As inflation grew, the value of the Indian rupee
continued to depreciate, lowering the overall buying power of its population. The continuing
spikes in crude oil prices brought additional inflation that worsened the Indian economy and hurt
sales within the automotive industry. Currently priced at 66 rupees per US dollar, the Indian
rupee exchange rate remains high but seems to be on a downward trend heading into 2016. As
the INR and Indian economy begin to gain strength, companies such as Tata Motors would
With a highly educated workforce and high social value for education, India remains one
of the major providers of engineering, design, and information technology services. “However,
poverty, widespread corruption, and the slowing economic development” (Thompson C277)
continue to hinder the progress of Indian peoples and businesses. Due to these worsening
conditions, the domestic Indian automobile industry is seeing very little growth.. Tata Motors,
however, positioned as an international organization and catering to global markets can uniquely
combat these hindrances through increased investments in their overseas ventures such as Jaguar
and Land Rover, two luxury brands that are seeing sustained growth as of 2015.
Technological Factors:
Tata Motors’ “initial launch of the Nano in 2009 did not produce the desired level of
sales” (Thompson C282) due in large part to a lack of technological components and several
safety issues including the lack of air bags and cars catching fire. However, as they progressed
into 2014, Tata relaunched an upgraded Nano called the Nano Twist Active at the auto expo in
Delhi. The Twist Active had a variety of technological features, as well as, some much needed
safety features. In keeping up with advancing technologies, Tata Motors partnered with MDI to
develop the world’s first vehicle to run on compressed air. As they hone that technology they are
also looking into developing a diesel Nano to help combat high fuel prices.
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Environmental Factors:
“Ongoing national urban and rural highway projects through 2014 had been expected to
increase national and state highways by 110,000 kilometers and rural roads by 411,000
kilometers.” (Thompson C279) Although, most infrastructure projects were put on hold due to
the economic downturn the growing strength of the Indian economy would put these projects
back on track. The development of roadways in India on such a massive scale would be very
beneficial by driving up the demand for affordable and fuel efficient vehicles, a core competency
of Tata Motors.
Legal Factors:
The main concern for Tata Motors, within the legal component of their marketing
strategy, is the concern for customer safety in the use of their vehicles. “A reported Nano defect
that could cause the vehicle to catch fire” was a major concern and had a variety of real legal
implications. Not only would Tata Motors be liable for the lives and damages caused by the
Nano, but the public relations implications would also be catastrophic. Despite, a few legal
issues that Tata Motors found themselves faced with in late 2013, they have been able to
luxury brands Jaguar and Land Rover continue to produce innovative new products and that
division comprises a good percentage of Tata Motors overall business. As they head into 2016,
producing affordable, fuel-efficient and, most importantly, safe should be at the forefront of their
priorities.
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Financial Analysis
TATA MOTORS
REVENUE(IN BILLIONS)
Revenue
41.949
39.211
32.613 34.863
TATA MOTORS
NET INCOME(IN BILLIONS)
Net Income
2.253 2.196
2.062
1.649
Financial Ratios
The definition of a tangible resource or asset is one that has a physical form. They
include both fixed assets (ex. machinery, buildings, land) and current assets such as inventory. In
the type of industry that Tata Motors is in examples of a type of tangible resource or asset they
have are their cars. Of the many different types of vehicles and models they offer there are a
couple that separate them from the rest. These model vehicles include: the Tata Nano and their
commercial vehicle line. The Tata Nano is one of the most efficient and low cost vehicles on the
market. It is this efficient and low cost vehicle that follows their business strategy for passenger
cars perfectly. Tata Motors’ slogan for this vehicle is “The People’s Car”, and that is exactly
what it is, with a base price of just $2,500 and a gas mileage of nearly 50 gallons per mile. But
perhaps it is not the characteristics of the vehicle that make it so appealing but rather the
environment in which it fits into perfectly. India’s hope to develop “national urban and rural
highway projects through 2014 [that] would increase national and state highways by 110,000
kilometers” (Thompson C279) is a clear economic decisions by the government that benefits the
car industry in an economy where cost efficient vehicles is in high demand.Tata Motors’
commercials vehicles have a distinctive competence strategy that separates itself from its
competitors. It is this distinctive competence that makes it a tangible resource or asset. Arguably,
one of the most significant aspects of a business’s strategy is constant environmental scanning,
or looking for opportunities that will help a business grow. In the case of Tata Motors, the
creation of the commercial line they offer focuses on customer service throughout the product
life cycle. In the case of a commercial line of vehicles, you are selling to clients who use the
vehicles for their own business. A vehicle bought through Tata Motors is an investment for that
buyer. It is clear that customer service is a big aspect of the buying process and experience.
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Intangible Resources
The definition of intangible resources or assets is one that lacks physical substance and is
names, etc. There are two ways that Tata Motors has expanded itself and ensured its future
success. The two ways they have done so include: acquisitions and mergers that they then
integrate the management, culture, and knowledge of the businesses it buys out and investment
into research and development. These are some examples of intangible resources that Tata
Tata Motors has shown success in acquiring other company’s assets in its history. One
example of them doing this is with Jaguar and Land Rover. With these two brands, Tata formed
a separate divisions within their company and identified a different target market from their other
products. Second, Tata has shown success in their investments with research and development of
the company. They have done this by focusing on its product development, environmental
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VRIN Analysis
The VRIN analysis is a four-part test that measures the competitive power of a resource
or capability. It is this four-part test that is broken up into separate sections to determine if a
company’s resource or capability is valuable, rare, inimitable, and non-substitutable. This test is
done on a singular basis. If there are more than one resource or capabilities a company has,
which is probable, a completely new test must be done from the beginning. For the purposes of
Valuable
Tata Motors strategy for passenger cars was geared towards all around value in its
product line. It is this product line that is focused on all-around value, including fuel efficiency.
Indeed the Tata Nano is directly related to its company’s strategy. It is this vehicle that is the
biggest player in Tata’s efforts to be a leading competitor in its industry. Also, the Tata Nano fits
perfectly in the Indian culture. It is a culture that focuses on value and basic necessities rather
Rare
Is the Tata Nano a rarity? The answer to that question is to define rarity. In the purpose of
a VRIN analysis, a rare resource is one that a company’s rivals lack. If the Tata Nano were sold
in the U.S. it would not be as rare of a resource as it is in the country of India. Fortunately, India
is indeed where this vehicle is being sold. The Tata Nano is a rare resource because it is geared
specifically towards the customer needs. Some of Tata’s competitors have vehicles that are
focused on aspects other than value. The Tata Nano is geared toward a middle-class family that
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Inimitable
The VRIN analysis defines an inimitable resource as one that is hard to copy.
Unfortunately, the Tata Nano does not meet this requirement. However, for some unforeseen
reason the Tata Nano has not been copied nor compromised which is one of the reasons Tata has
seen great success with this vehicle. Some of the attributes of the product are extremely basic
and have little to no unique qualities. One important thing to note is the Tata Nano can be
characterized as the famous slogan “the whole is greater than the sum of its parts.” It is not the
features that stand out to the customer but rather the simplicity of the vehicle put together.
Non-substitutable
The VRIN analysis defines a non-substitutable product as one that is invulnerable to the
threat of substitution from different types of resources and capabilities. In the case of the Tata
Nano, this resource fits the guidelines. It is this resource that along with the company’s business
of its customers and market. It is this understanding that Tata knows better than any of its
competitors. The results speak for themselves as Tata has shown a significant increase in sales of
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Value Chain Analysis
Value chain analysis is a process where a firm identifies its primary and support activities
that add value to its final product and then analyze these activities to reduce cost or increase
differentiation. The value chain analysis represents the internal activities a firm engages in when
transforming inputs into outputs. The value chain is broken up into two categories, one being
primary activities, which include inbound logistics, operations, outlook logistics, marketing and
sales and service. The second category is support activities, which include firm infrastructure,
Supply chain oversees the logistics of the supply and delivery of parts for its vendors
while Production and Planning Management oversees execution of new projects. TataMotors has
undertaken initiatives to reduce fixed and variable costs by using e-sourcing to procure supplies
through reverse auctions. Their initiative to leverage information technology in supply chain has
resulted in improved efficiency through real-life information exchanges. Tata has an extensive
supply chain for procuring various components. They outsource many manufacturing processes
and activities to various supplies. Tata has also established vendor parks in the vicinity of its
manufacturing operations in India which has reduced logistics, inventory costs and reduced
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Operations
Motors has production units located in multiple places. They have vehicle manufacturer plants
located in India, United Kingdom, South Korea, Thailand, South Africa and Spain. With
TataMotors having a large production of cars, trucks and buses, they have the best in class
prototype building facilities. They use a capital equipment manufacturing division, which is
responsible for tooling development capabilities of global standards. They also uses Kaizen and
Total Productive Management teams to ensure continuous drive to improve efficiencies. The
process of Tata Motors manufacturing is entirely automated. The firm has technical competence
Marketing and sales consists of promotion of the brand and advertising. Since Tata
Motors is one of the biggest automobile manufacturing companies in India, they have a large
Indian presence as well as a large global footprint. Tata Motors has a structured approach in
order to understand the requirements of its customers. Their product requirements have led to
innovative products such as Tata 207 DI, Tata Ave and Tata Prima. TataMotors has independent
teams for addressing the requirements of institutional customs like defense, state transport
unions, etc. They also have a large network of dealers that they can use to sell their products.
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Service
Tata Motors service mission is to bring speedy assistance to customers when in need.
They offer five services for this. The first is Speed-o-Service, which provides service to
customers with the shortest turnaround time of ninety minutes for scheduled services and minor
repairs. This offers reduced waiting periods and ensures quick, timely and same day delivery.
TataMotors also offers and ensures spare parts are easily available. They offer online service,
doorstop service, 24x7 roadside assistance and quick repairs. They also have a large network of
workshops such as dealer workshops, TASS and provide training facilities for dealer end and
TASS personnel.
Human Resources
Human resources are primarily concerned with the management of people in the
organization and maximizing employee performance. Tata Motors’human resources has a large
amount of competent engineers that are technically advanced and managers. The human
resources department focus on the development of technical capabilities, have many technical
training centers of its own, and have also made alliance with various technical institutes.Tata
Motors offers many career advancement schemes and programs to advance and develop the
career of their employees and implement such programs such as the “fast track” program.
Technology
Tata Motors invests a lot in technology into their prototype building and testing facilities.
improvements and a technological edge over competitors. Tata Motor’s has recently signed into
a partnership with Fiat and various other companies to have access their technology and
innovative systems.
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Competitive Position Assessment
Tata Motors was ranked number six out of ten in top automobile companies in India in
2015. Their units sold in fiscal year 2014 were 134,032 and their market share was 5.30%. The
biggest competitors to Tata Motors are Ford Motor Company, Suzuki Motor Corporation and
Other motor companies that are also a threat to Tata Motors include Volkswagen,
Hyundai, Chevrolet and Nissan. These automobile companies offer similar vehicles to the Tata
Nano such as the Ford Figo, offered at $7,000 for base model and the Volkswagen Golf model
priced at $8,495. These two models were much better well equipped than the Nano. Other
comparable models were France’s Renault Pulse model, the Nissan Micra, the Maruti Ritz, the
Chevrolet Beat, the Nissan Versa and the Hyundai Accent. All of these comparable models are
priced from $7000 - 8000 making the Tata Nano by far the least expensive.
Tata Motors is still one of the biggest automobile manufacturers in India and has had
some success over the years, especially with Jaguar and Land Rover. They have developed a
geographic market and have made many affordable cars. Although they had some issues in 2014
and saw a slight decline in sales, Tata still has a lot to offer competitively.
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Direct Competitor Comparison
30
100,000
20
50,000
10
0
0
Tata General Employees
Ford Suzuki
Motors Motors
Market Cap: 19.82 53.52 0 49.49 Tata Motors Ford Suzuki General Motors
Suzuki Suzuki
Ford Ford
Tata Motors
Tata Motors
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SWOT Analysis
Tata Motors has a strong global presence and has been manufacturing cars for more than
fifteen years, employing over 60,000 people with a company turnover of $42 billion dollars.
(Tata Motors)This data is very impressive, though the company still has some shortcomings. The
following SWOT Analysis has been performed to show the strength, weakness, opportunity and
threats of Tata Motors. This will be the framework to identify how the company can face
Strengths
India's largest automobile company, Weaknesses
Sells vehicles in more than 50 countries,
Bad Saftey Standards
Strong global network,
Poorly Made
76 direct and indirect subsidiaries and associate
subsidiaries such as Land Rover and Jaguar, Not a luxury or pretigious brand
$42 billion company turnover
SWOT
Opportunities Threats
Sustainabilty, Pollution
Tap into the luxury market Manufacturing Costs
DESIGNEXT Rise in fuel prices
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Strengths(S)
trucks, buses, sport vehicles, cars, and defense vehicles, with a company turnover of $42billion.
Tata Motors has a large global distribution network and caters to a diverse market because it sells
and produces its products in more than 50 countries. Tata Motors also has associate companies
which include Tata Daewo in South Korea and Jaguar and Land Rover in the UK. Since 1961,
Tata Motors has established through exports seventy-six direct subsidiaries abroad and in India.
Weaknesses (W)
Tata Motors promotes India’s rising middle class and is considered cheap. In 2011,
Kunal Bahl looked at Tata Motor’s vehicle for his first car and said “it sounded like an auto-
rickshaw.”(The Wall Street Journal) He then decided to buy a Hyundai, even though it was more
expensive. The importance of safety standards are often overlooked. In 2010, Tata Motors’
image was almost tarnished because some of the cars were catching on fire. A lot of their
vehicles are made from fiberglass and plastic to keep the cost of manufacturing the car low.
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Opportunities (O)
Sustainability could be a huge opportunity for Tata Motors. With the world trying to be
greener and the eco-sustainability movement in full bloom, Tata Motors can look into greener
resources for production such as recycling equipment and developing hybrid or electric cars. Not
only would it be wise to tap into the sustainability market, but it would also be sensible for Tata
Motors to tap into the luxury market and expand upon what Land Rover & Jaguar have to offer.
In order to do so, they must continue to improve the quality and safety standards of their
vehicles.
Threats (T)
In 2013, transportation contributed more than half of carbon monoxide and nitrogen
oxides in the air. This is not only a risk to the environment but also to our individual and
collective health. In the United States transportation is the largest source of air pollution. With
environmental legislation and people demanding that we live in a more sustainable and healthy
environment, cars with diesel fuel could pose a problem with consumer buyer tastes. Another
issue is the rise of fuel prices. The average price of a vehicle at $2000 many of Tata Motors’
target customers can barely afford to buy a vehicle, let alone put ever-increasing expensive gas
into said car. The rise in the price of steel is also making cars and other vehicles more
expensive.
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TOWS Analysis
Internal Strengths (S) SO- Strength and Opportunities ST- Strength and Threats
India’s largest automobile How can Tata use their strengths to How can TATA use their
company take advantage of their strengths to avoid potential
$42 billion company turnover opportunities? threats?
Sells vehicles in more than 50 Use resources to improve costs of Increase use of quality materials
countries vehicles would prevent perception that car
Strong global network Improvement of vehicle quality is cheaply made
Tata Motors has associate and would strengthen global presence Reduce production of diesel fuel
subsidiary companies which across the board cars would make them more green
include Land Rover and Use global network to tie in the fact and possibly more affordable
Jaguar that luxury cars are also a part of the
76 direct and indirect brand
subsidiaries in India and
abroad
Internal Weaknesses (W) WO- Weakness and Opportunities WT-Weaknesses and Threats
Some consider Tata Motors How can Tata use their How can Tata avoid threats and
poorly made opportunities to overcome their conquer weaknesses?
Not considered a luxurious weaknesses Use of better materials
brand Selling in 50 countries would allow Use economy of scale to create
Bad safety standards customizing cars to fit economy of better supply chain
each country Embrace green concept
Either spin off Land Rover and Embrace sustainability concept in
Jaguar as separate and make them use of plastics
more luxurious or Explore electric and battery
Emphasize that company embraces operated car concept
top and bottom of car spectrum
Improve safety standards and
advertise facts
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Strength and Opportunities (SO) - Tata Motorscan make a plan to improve the quality of the
car itself which can later be expandedinto the luxury market and strengthen their overall image.
Strength and Threats (ST) - The 8th most traded product in the world is car parts. (OEC) The
second largest car part exporter is the United States has $35billion in revenue. Car parts include
sensors, gauges, meters, mufflers, switches and starters. Tata Motors could become a trade
partner with the United States. Not only could that open the door for future endeavors, but it
could also improve the quality of the components and materials in their cars.
Weaknesses and Opportunities (WO) - Opportunities that can improve Tata Motors’
weaknesses are the overall safety standards and quality of their vehicle. A next level strategy that
Tata Motors has invested in is DESIGNEXT. DESIGNEXT is a strategic vison to improve the
company’s fuel and engine performance, engineering and design. This concept could be
promoted through varying advertisements and marketing campaigns. They could also publicize
the fact that Tata Motors embraces the luxury goods on the other side of the spectrum through
Weaknesses and Threats (WT) - Tata Motors can also embrace the concept of being eco -
friendly and invest in sustainable practices. One option could be to invest in electric cars or
battery operated vehicles instead of depending on diesel fuel. Tata Motors could also recycle car
parts to reduce waste in landfills. In order to recycle car parts, customers can be given an
incentive to do so. Incentives could be buy-back programs, higher trade-in value, and reduced
repair costs. Being that Tata Motors is such a large company, they can use economies of scale to
negotiate lower prices and discounts on car parts with their suppliers thereby reducing costs.
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Epilogue
Tata Motors Limited has a rich history filled with successes and failures. As India’s
leading automotive manufacturer, they are perfectly poised to expand their product line and
capture even more market share. Their distinctive competencies are affordability, low
maintenance costs, and fuel efficiency. Tata Motors is a world leader in the truck and bus
manufacturing industry. Now, they just need to push their passenger vehicle divisions to the limit
and provide Indian and global consumer with Grade A vehicles at low price points.
and development on cars catered towards women and self-driving cars. On the New York Stock
Exchange, their listing, TTM, is making significant gains and will hopefully reach peak 2015
levels by next year. Macro-economic conditions in India are also beginning to improve which
could spark huge economic growth in the coming year. All factors considered, Tata Motors is
positioned for considerable growth should they choose to improve their current offerings and
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