INDIAN INSTITUTE OF BANKING & FINANCE

(An ISO 9001 - 2015 CERTIFIED ORGANISATION)

Kohinoor City, Commercial-II, Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai - 400 070
Web-site : www.iibf.org.in

Certificate Course in Ethics in Banking

Rules & Syllabus 2018
OBJECTIVE
The principles of Ethics in Banking are envisioned to be applied by bankers
when dealing with each other or with their customers, shareholders, employees
and with other organizations for ensuring sustainability of the existing reputation
and reliability of the banking profession to the public and to protect and maintain
stability, consistency and confidence in the banking sector. It is therefore
important that banking professionals of today and tomorrow imbibe in
themselves the evolving practices of good corporate governance and ethical
business practices on a continual basis.
ELIGIBILITY
1. Members and Non-Members of the Institute
2. Candidates must have passed the 12th standard examination in any
discipline or its equivalent.
SUBJECT OF EXAMINATION
Ethics in Banking

PASSING CRITERIA
Minimum marks for pass in the subject is 50 out of 100.

EXAMINATION FEES* :
Particulars For Members For Non-Members
First attempt Rs.1,000/- * Rs.1,500/- *
Subsequent each attempt Rs.1,000/- * Rs.1,500/- *
* Plus Convenience charges and Taxes as applicable.
Please Note : Candidates are required to Register for every attempt
separately.
As a measure to streamline the traffic for registration, Institute will charge regular
examination fee to candidates who registers for the examination during the
regular open period of registration. For the extended days of registration, late
fee of Rs.200 plustaxes, will be charged in addition to regular examination
fee. This extended days of registration, also gives candidates addition
opportunity to register for the examination, having missed the regular open
period of registration.
The fee once paid will NOT be refunded or adjusted on any account.
MEDIUM OF EXAMINATION
Examination will be conducted in English only.
PATTERN OF EXAMINATION:
(i) Question Paper will contain 100 objective type multiple choice questions for
100 marks.
(ii) The examination will be held in Online Mode only
(iii) There will NOT be negative marking for wrong answers.
DURATION OF EXAMINATION
The duration of the examination will be of 2 hours.

PERIODICITY AND EXAMINATION CENTRES:

a) Examination will be conducted on pre-announced dates published on IIBF
Web Site. Institute conducts examination on half yearly basis, however
periodicity of the examination may be changed depending upon the
requirement of banking industry.
b) List of Examination centers will be available on the website. (Institute will
conduct examination in those centers where there are 20 or more
candidates.)

PROCEDURE FOR APPLYING FOR EXAMINATION

Application for examination should be registered online from the Institute’s
website www.iibf.org.in. The schedule of examination and dates for registration
will be published on IIBF website.
PROOF OF IDENTITY
Non-members applying for Institute’s examinations / courses are required to
attach / submit a copy of any one of the following documents containing Name,
Photo and Signature at the time of registration of Examination Application.
Application without the same shall be liable to be rejected.
1) Photo I / Card issued by Employer or 2) PAN Card or 3) Driving Licencse or
4) Election Voter’s I / Card or 5) Passport 6) Aadhaar Card
STUDY MATERIAL / COURSEWARE
The Institute has developed a courseware to cover the syllabus. The courseware
(book) for the subject/s will be available at outlets of publisher/s. Please visit IIBF
website www.iibf.org.in under the menu “Exam Related” for details of book/s and
address of publisher/s outlets. Candidates are advised to make full use of the
courseware. However, as banking and finance fields are dynamic, rules and
regulations witness rapid changes. Therefore, the courseware should not be
considered as the only source of information while preparing for the examinations.
Candidates are advised to go through the updates put on the IIBF website from
time to time and go through Master Circulars / Master Directions issued by RBI
and publications of IIBF like IIBF Vision, Bank Quest, etc. All these sources are
important from the examination point of view. Candidates are also to visit the
websites of organizations like RBI, SEBI, BIS, IRDAI, FEDAI etc. besides going
through other books & publications covering the subject/exam concerned etc.
Questions based on current developments relating to the subject/exam may also
be asked.
Cut-off Date of Guidelines / Important Developments for Examinations
The Institute has a practice of asking questions in each exam about the recent
developments / guidelines issued by the regulator(s) in order to test if the
candidates keep themselves abreast of the current developments. However, there
could be changes in the developments / guidelines from the date the question
papers are prepared and the dates of the actual examinations.

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In order to address these issues effectively, it has been decided that:
(ii) In respect of the examinations to be conducted by the Institute for the period
February to July of a calendar year, instructions / guidelines issued by the
regulator(s) and important developments in banking and finance up to 31st
December will only be considered for the purpose of inclusion in the question
papers".
(iii) In respect of the examinations to be conducted by the Institute for the period
August to January of a calendar year, instructions / guidelines issued by the
regulator(s) and important developments in banking and finance up to 30th
June will only be considered for the purpose of inclusion in the question
papers.

The table given below further clarifies the situation.

Cut-off Date of Guidelines /
Particulars Developments for Important Developments for
Examination/s Examination/s
For the examinations to be
conducted by the Institute for the
period February 2018 to July 2018 31st December 2017
For the examinations to be
conducted by the Institute for the
period August 2018 to January 2019 30th June 2018
The details of the prescribed syllabus which is indicative are furnished in the
booklet. However, keeping in view the professional nature of examinations, all
matters falling within the realm of the subject concerned will have to be studied by
the candidate as questions can be asked on all relevant matters under the
subject. Candidates appearing for the examination should particularly prepare
themselves for answering questions that may be asked on the latest
developments taking place under the various subject/s of the said examination
although those topics may not have been specifically included in the syllabus. The
Institute also reserves to itself the right to vary the syllabus / rules / fee structure
from time to time. Any alterations made will be notified from time to time. Further,
questions based on current developments in banking and finance may be asked.
Candidates are advised to refer to financial news papers / periodicals more
particularly “IIBF VISION” and “BANK QUEST” published by the Institute.
SYLLABUS
Ethics in Banking
Module A : UNDERSTANDING ETHICS
1. Introduction to Ethics: An Overview
2. Ethics, Business Ethics & Banking: An Integrated Perspective
3. Banking and Normative Ethics in Management
4. Ethics, Financial Services and Regulation

Module B : DIFFERENT OPERATIONAL LEVELS OF ETHICS IN BANKING

1. Ethics at the Individual Level
2. Ethics at the Organisational Level
3. Ethical Dimensions-Customers
4. Ethical Dimensions-Marketing
5. Ethical Dimensions: Employees

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 6. Ethics at the Corporate Level
7. Corporate Social Responsibility and Sustainability

Module C : WORKPLACE Ethics and an Ethical Organisation

1. Work Ethic and the Workplace
2. Building an Ethical Organisation
3. Banking Ethics: Changing Dynamics

Module D : WIDER ASPECTS OF ETHICS IN PRACTICE

1. Corporate Governance and Ethical Dimensions
2. Environmental Ethics
3. Ethics and Globalisation
4. Ethics: A Holistic Approach

IMPORTANT RULES / INFORMATION FOR CANDIDATES

1. ADMIT LETTER OF EXAMINATIONS :
a. Admit letter to all eligible candidates will be emailed to the candidates in
their email id registered with the Institute, 10 days before the
examination date/at the time of registration.
b. Admit letter of all eligible candidates will be hosted on Institute's website
www.iibf.org.in under the menu 'Exam Related', 1 week before the
examination date.
c. For downloading and printing of admit letter from the above mentioned
website, candidates will have to enter the following:
i. Membership or registration number as login id
ii. Edit profile password.
iii. If candidates do not remember their Edit profile password, they have
to click on the 'Forgot password / Get Password' button after
entering the Membership or Registration number. On clicking fresh
edit profile password will be sent to their registered email id.
d. Candidates are required to produce printed copy of admit letter along
with Membership identity card or any other valid photo ID card (Aadhaar
card / Employer's card / PAN Card / Driving License / Election voter's
card / Passport etc.) at the examination venue.
e. In the absence of printed copy of Admit Letter and Photo Identity
Card, candidates will be denied permission to write Examination.
2. Mobile Phones
a. Mobile phones and other electronic / smart gadgets (except calculator as
permissible) are not allowed in the examination hall. It is clarified that mere
possession of mobile phone and other electronic / smart gadgets in the
examination hall whether in switch off mode or silent mode shall also be
deemed to be resorting to adoption of unfair means in the examination.
3. Use of calculator
a. Candidates will be allowed to use battery operated portable calculator in the
examination. The calculator can be of any type up to 6 functions, 12 digits.
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 b. Attempt to use any other type of calculator not complying with the specifications
indicated above or having more features than mentioned above shall tantamount to
use of unfair means. Scientific calculator is not allowed.
4. Other Rules / Information
a. Candidates should ensure that they sign the Attendance Sheet.
b. Candidates are advised to reach the Examination Venue before the
reporting time mentioned in the admit letter. No candidate/s will be
permitted to enter the Examination Venue after the gate closing time
mentioned in the admit letter.
c. No candidate will be permitted to leave the examination venue in the
first 60 minutes from the scheduled start time of the examination.
d. Candidates should occupy the seat mentioned against each subject in
the Admit letter.
e. Candidates would be able to login to the system only with the password
mentioned in this Admit Letter. This password should not be disclosed
to others. Keep it safe to avoid the possible misuse.
f. If the examination could not commence on scheduled time or there is
delay due to Failure of power, Technical snag of whatsoever nature or
for any such reason having bearing upon the conduct of examination;
candidates have to: -
i. Wait till resumption of power supply / solving of technical snag.
ii. Take-up the examination at other venue arranged by the
examination conducting authority.
iii. Follow instructions given by the examination conducting authority.
g. Candidates are required to strictly follow all the instructions given by
the examination conducting authority during the examination and
adhere to Rules of the examination.
h. Violation of any of the Rules / Instructions, misuse of the Admit Letter
will be considered to be an act of serious misconduct and the Institute
will take action as per the Rules of the examination, which will also be
reported to the employer of the candidate.
5. Rules, Penalties for Misconduct / Unfair Practices:
a. Communication of any sort between candidates or with outsiders is not
permitted and complete silence should be maintained during the
examination.
b. Copying answers from other candidates / other printed / Electronic
material or permitting others to copy or consultation of any kind will
attract the rules relating to unfair practices in the examination.
c. No candidate shall impersonate others or allow others to impersonate
himself / herself at the examination.
d. No candidate shall misbehave / argue with the Examination Conducting
Authorities at the centre.
e. Candidates have to compulsory return any papers given including that
given for rough work to invigilator.

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 f. Candidates should not possess and / or use books, notes, periodicals,
etc. in the examination hall at the time of examination / or use
mathematical tables, slide rules, stencils etc. during the examination.
g. Candidates should not write Questions/Options etc. on the Admit Letter
or use it like rough sheet. If Candidate is found doing so he/she shall be
deemed to be resorting to adoption of unfair means in the examination.
h. This examination is confidential. It is made available to the candidates
solely for the purpose of assessing qualifications in the discipline
referenced in the title of this examination. Candidates are expressly
prohibited from disclosing, publishing, reproducing, or transmitting the
questions/options of the examinations, in whole or in part, in any form or
by any means, verbal or written, electronic or mechanical, for any
purpose, without the prior express written permission from IIBF.
Candidates found doing so, shall be considered as unlawful act and
attract the rules relating to unfair practices.
Violation of any of the Rules / Instructions, misuse of the Admit Letter will be
considered to be an act of serious misconduct and the Institute will take action
as per the Rules of the examination, which will also be reported to the employer
of the candidate.
PLEASE REFER INSTITUTE’S WEBSITE UNDER THE MENU “EXAM
RELATED” FOR DETAILS OF DEBARMENT PERIOD FOR:
1. UNFAIR PRACTICES ADOPTED BY CANDIDATES DURING
CONDUCT OF INSTITUTE’S EXAMINATIONS.
2. INSTRUCTIONS/INFORMATION ABOUT ON-LINE
EXAMINATIONS
6. Result Advice / Consolidated Marksheet / Final Certificate
a. Result Advice of candidates will be hosted on Institute's website on
declaration of result, which can be downloaded by the candidates.
b. Consolidated mark sheet for candidates completing examination having
more than one subject, will be available on the Institute's website after
the declaration of results. Candidates can download the same after
entering login credentials using their membership number and edit
profile password.
c. Final certificates will be sent by speed post within 2 months after the
declaration of result.
Multiple Choice Questions (MCQs) and Answers

“The Institute conducts its examinations through Multiple Choice Questions (MCQs). These
MCQs are part of the Question Bank of the Institute and its Intellectual Property. As a matter
of policy, these MCQs and their answers will not be shared by the Institute with the
candidates or others and no correspondence in this regard will be entertained."

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CONTACT DETAILS :
Register your queries through website www.iibf.org.in > Members / Candidates
Support Services (Help)
or
Email all your queries to [email protected]
Member Support Service Office :
Indian Institute of Banking & Finance
191-F, Maker Towers, 19th Floor,
Cuffe Parade, Mumbai - 400 005
Tel. : 022-2218 3302 / 2218 5134

For training / contact classes related queries contact :

Leadership Centre
Indian Institute of Banking & Finance
Kohinoor City, Commercial-II, Tower-I, 3rd Floor,
Kirol Road, Off L.B.S.Marg, Kurla West, Mumbai 400 070.
Tel. : 022 25039746 / 9604 / 9907
E-mail : [email protected]

PROFESSIONAL DEVELOPMENT CENTRES :

South Zone North Zone East Zone

Indian Institute of Banking & Indian Institute of Banking & Indian Institute of Banking &
Finance Finance Finance
No. 94, Jawaharlal Nehru Road, 102-113, Vikrant Towers, Hindusthan Building (Annexe),
(100 Feet Road), Opp. Hotel 1st Floor, 4 Rajendra Place, 7th Floor, 4, C. R. Avenue,
Ambica Empire, Vadapalani, New Delhi – 110 008. Kolkatta – 700 072.
Chennai – 600 026. Tel. : 011-2575 2191 / 92 Tel. : 033-2212 4992
Tel. : 044-2472 2990 / 2472 8587 E-mail : [email protected] E-mail : [email protected]
E-mail : [email protected]

Corporate Office :Indian Institute of Banking & Finance, Kohinoor

City,Commercial-II, Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai -
400 070 Tel. : 022-2503 9746 / 9604 / 9907