Agencia de viajes " Duran City"

Introductión

This research project aims to know everything about Maijo Tavelling, a travel
agency whose mission is to promote receptive national tourism and compete to
deliver a quality service to be inserted in the market of this field. To this end, work
was carried out in the field, from a visit to a retail travel agency to one of the
largest tourism holding companies such as Empresas Andina del Sud, an expert
company in excursions to the north of the country and transportation among
several things.

This research project aims to know everything about Maijo Tavelling, a travel
agency whose mission is to promote receptive national tourism and compete to
deliver a quality service to be inserted in the market of this field. To this end, work
was carried out in the field, from a visit to a retail travel agency to one of the
largest tourism holding companies such as Empresas Andina del Sud, an expert
company in excursions to the north of the country and transportation among
several things. Next, the characteristics of the preparation and operation of this
project are explained, from the index of positions and how the personnel involved
are prepared up to the services offered to the client Because in the future the
person who comes to execute work will face without fear and with sufficient
knowledge to perform well their work and not have the unpleasant experience of
not having delivered a good service and face a multitude of dissatisfied
customers.

I hope that this work fulfills the objective and expectation for which it was created
and that it serves for the knowledge of the following students of tourism in the
near future.
GENERALITIES

Duran city is a Retail Travel Agency dedicated especially to National and
International Tourism and which aims to mainly exploit tourism to the
South and the North of the National territory.

 It is characterized by being an intermediary in the provision of services,

which through the organization of its properly trained staff connects the
tourism product with the consumer and Its main work as an agency is:

 On the one hand actively represent the company Delivering a good

product to the client

 Maintain a direct contact with him explaining about the contact with hotels,
airlines and others.

 The company is mainly aimed at foreign tourists who enter with the
objective of knowing the riches of Chile and with people who want to fulfill
their dream of traveling

 For its part, Duran city is based on offering its services to tourists from all
over the world, to the segmentation of older adults and the student sector.
We work with municipalities, neighborhood associations and have special
study tour programs dedicated to students who plan the final journey of
their secondary education.

 The company has a first aid paramedic service in case of accident,

coordinator guide, accommodation, transfer, food, sightseeing bus and 2
drivers.

 To conclude, a complementary insurance system is added, with clinics and

emergency hospitals in case of any accident that could cause passengers.
BAKCGROUND

HISTORY
Duran city Ltda. It was established in 1998 by the brothers Dora Lucía and Herney
Adolfo Rodríguez Díaz, who had in mind to start their own company in the tourism
industry, which was known to both. Supported by his family, they started work on
October 25 of that year, in a place located in the center of the city, exactly on 36th
street with 24th career.

Little by little they were commissioned to position in the market the name of the
Agency, looking for clients to whom they could offer their services, this was how
the first clients were companies such as Ferrocariles de Alausi
In the year 2005, the Travel Agency is sold to Mr. Ernesto Carrión who had always
had in mind to have a travel agency of this type, she arrives with new ideas and
a good working capital, she starts first the achievement of more clients and
looking for a house of their own to build the facilities of the Travel Agency; While
this is happening, the Company is based on the objective of providing
Santandereans with a qualified service for the management of their air
reservations, hotels and other products of great demand from travelers in this
region, with a novel portfolio that was created to offer a wide variety of tourist
options.

During the time that the Travel Agency has remained in operation, quality
standards have been improved in terms of customer service, always seeking the
support of technology and keeping the Company's personnel, who are highly
qualified and highly qualified. experience in the management of tourism, in
constant training.
GEOGRAFY LOCATION

Agencia
Duran City
¿WHY WAS THE AGENCY CREATED?

The agency was created with the total satisfaction of each client, guaranteeing
fulfillment, seriousness and commitment in the advising and organization of their
tour packages and in the reservation and issuance of their tickets and services of
third parties, looking for daily continuous improvement to the quality system to be
more reliable, efficient, efficient and productive in each of our processes
supported by a competent human talent and in the development of strategic
business alliances with our suppliers, which allow us to grow in the market of our
organization.

VIEW

To position ourselves for the year 2025, as one of the most prestigious companies
of Travel, Tourism, Services of Third Parties and Virtual Agency, leader of
services in Colombia and to achieve by means of effort, innovation, technology
and continuous improvement, a dynamics of services and business development
that responds to the demands, needs and challenges of the changing global
environment; in such a way as to ensure our success over time "
MISSIÓN

"To offer quality, safety and technology in the services of tourism, travel,
conventions and events, to satisfy the needs of our clients, as an avant-garde
organization at the national level, supporting us in our human resources and in
the continuous improvement in the quality of the Processes, contributing to the
social development of the country ".

OBJETIVE

Objective General

Our general objective in Duran City is to grow economically as a company, and

we intend to achieve a 50,000 increase in sales in one year, which will allow us
to comply with the services offered and contribute to the development of the sites
and communities visited.
OBJECTIVES SPECIFIC:

· Providing tourists with quality services efficiently, to help us differentiate our

services from similar ones.
· Organize trips to different tourist points of the State.
· Create a company that helps promote ecotourism at the state, national and
international levels.
· That the quality of our service surpasses those of the competition

PHILOSOPHY OF AN AGENCY

Our Philosophy is with respect to clients, we seek to perceive and meet their
requirements and improve services to meet their current and future needs. With
respect to Personnel, we have highly qualified personnel, who work as a team
with values and principles of Loyalty, Honesty, Truthfulness, Punctuality,
Respect, Dignity, Development and Collaboration, Efficiency, Responsibility and
Temperance.

In the administrative aspect, our leaders establish clear goals and expectations,
which collaborate, provide and seek constant feedback, that is, making teamwork
possible.
SWOT ANALYSIS OF THE TRAVEL AGENCY
''DURAN CITY''

STRENGTHS

• We have new ideas

• It is located in a strategic location.
• We have adequately trained personnel.
• Appropriate recruitment and selection policies.
• Acquisition of modern equipment and web page availability.
• Efficiency and speed in customer service.
• Good relations with suppliers and partners (hotels, restaurants, transport
companies, etc.)
• Enough experience in the tourism field, with personalized attention.
• Qualified and qualified young personnel.
• Geographical coverage: packages are distributed in almost the entire region of
Puno and areas of national scope.

OPPORTUNITIES

• Greater demand for tourists in Puno

• Festivity of the Blessed
• Support from the state and the private sector for tourism promotion.
• The use of direct and selective marketing to direct a target audience.
• Peru has great potential for natural and cultural resources that can be
exploited to generate benefits.
• New communication alternatives to publicize our service.
 TOURIMS NATURE

SANTAY ISLAND

Santay Island is an Ecuadorian island. It is located on the Guayas River 800

meters away from the city of Guayaquil and belongs to the Duran Canton. The
area of the island comprises 2,179 hectares. There are 56 families located in 46
houses, 36 of which are at the entrance of the area. Minicensos have established
that the island has between 207 and 230 inhabitants. [1] Since October 10, 2000,
the island has been a Ramsar site (No. 1041 [2]), the sixth declared wetland in
Ecuador with a total area of 4,705 hectares. As of February 20, 2010, Santay
Island is also a Protected Area and is part of the National System of Protected
Areas as a National Recreation Area.

DURAN MALECONES

MALECÓN ALFREDO PALACIOS The Malecón Alfredo Palacios is a place that

has a wonderful view of the Guayas River and the city of Guayaquil, as well as
children's games, a boat-shaped viewpoint, a lighthouse and a grille, a
regenerated area in the center of Durán. of commercial premises that offer a
variety of typical foods. In these places you can enjoy the cuisine of the Canton,
as is the exquisite fritada, sausage broth, ceviches and others. And for those who
like nightlife, they can enjoy the nightclubs, bars and soda fountains located in
this sector.
MALECÓN ROBERTO GILBERT This space is a public place where visitors can
perform multiple family activities, it is a tourist site that mixes nature, the romantic
view of the Guayas River, the Santay Island that is in front. This site has a
wonderful view of the city of Guayaquil, its boardwalk, Santa Ana Hill and the
Lighthouse; especially in its night view. Its three-story viewpoint gives tourists the
opportunity to observe a unique landscape.
 MEALS “OF DURAN CITY”

 The famous fry

 The hose broth.

There is a dish that stands out, is the fritada , because it has a relationship with
the history of the canton. This exquisite dish consists of ingredients such as pork,
mote, potato, etc., this and other products you can find in the main street of the
malecon Alfredo Palacios. There is a fries stand recognized by the people, called
" La fritada de Berthita " who has lent a service of more than 35 years to its people
for whom it is recognized as the best fritada de Durán.