Software Updates (New and Changed Functions)

A wireless Internet Connection will work for Automatic Software Downloads, however if there are
problems completing download, a Wired Internet Connection is preferred

Scroll down to
highlight the
“?” mark
(SUPPORT).
(SUPPORT)
Cursor right to
highlight
“Software
Update”, Press
Update
“ENTER” on
Bring up the Customer’s Menu then cursor Remote
down 2 times, (Input) will be highlighted.
Cursor right to highlight (SETUP).
Press “ENTER” on the Remote.

Highlight “Check Update Version”

to see if an update is available
available.
Scroll up to highlight “ON” and
cursor right to turn off automatic
Software Update.
Continue on next page

20 March 2011 50PZ950 Plasma

Software Updates (New and Changed Functions)
A wireless Internet Connection will work for Automatic Software Downloads, however if there are
problems completing download, a Wired Internet Connection is preferred

2) Scroll down to
highlight the
“?” mark
(
(SUPPORT). )
Cursor right and
scroll down to
highlight
“Product/Service
Info”, Press
Info
“ENTER” on
Remote
1) Bring up the Customer’s Menu then
cursor down 2 times, (Input) will be
highlighted Cursor right to highlight
highlighted.
(SETUP). Press “ENTER” on the Remote.

3) Information for Customer Support appears.

Note: Model Number does not include suffix.

Continue on next page

21 March 2011 50PZ950 Plasma

Generic Plasma USB Automatic Software Download Instructions
1) Download the Software File.

Currently Installed Version

Software Version found on

the USB Flash Drive

File found on the USB

Flash Drive

2) Copy new software (xxx.bin) into the root of the

Jump Drive. Make sure you have the correct
software file.
3)) With TV turned on,, insert USB flash drive. Highlight Start Press Select
4) You can see the message
“TV Software Upgrade” (See figure on right)
5) Cursor left and highlight "START" Button and
push “Enter” button using the remote control.
6) You can see the download progress Bar Bar.
* CAUTION:
7) Do not unplug until unit has automatically
Do not remove AC power or the USB Flash Drive.
restarted.
Do not turn off Power, during the upgrade
8) When download is completed, you will see
process.
“COMPLETE”.
9) Your TV will be restarted automatically. Software Files are now available from
LGTechassist.com

22 March 2011 50PZ950 Plasma

Manual Software Download:
Prepare the Jump Drive as described in the “USB Automatic Download” section and insert it into either of the USB ports.
Bring up the Customer’s Menu and scroll to “OPTIONS”, (Nothing should be highlighted on the right side.
Press the “5”
5 key 7 times to bring up the first screen for Manual Download Screen (Expert Mode)
Mode).

Press the “5”

key 7 times

Location of
files found
On the Jump
Drive

Scroll down and highlight “Options”

Highlight the Software update file the

highlight “Start” and press “SELECT” to
begin the download process.
WARNING:
Use extreme Caution when using the Manual “Forced” Download Menu. Any file can be
downloaded when selected and may cause the Main board to become inoperative if the
incorrect file was selected.

23 March 2011 50PZ950 Plasma

Accessing the Host Diagnostic Screen (Page 1 of 2)
Use the Host Diagnostic screen to investigate the signal quality of a problem channel.
1)) Place Television on the digital
g channel that 4)) Scroll down and highlight
g g “Options”.
p
may be showing problems.
2) Bring up the Customer’s Menu. Cursor
down two times and right once to highlight
“Setup”. Press “Enter” on the remote.

5) Press the (1) Key 5 to 8 times.

The Host Diagnostics screen appears.

3) The “Setup” Menu appears.

See next page for more details.

24 March 2011 50PZ950 Plasma
50PZ950 Understanding the Host Diagnostic Screen (Page 2 of 2)

Host Diagnostics Channel Selected

Host Information Current Channel (Main)

Model Name : 50PZ950-UA (Plasma Display) Channel Info : Digital 19-1 Blocked or not Blocked
Memory Parental Control : Channel is not blocked
FLASH : 524288 KB Current Temperature
DRAM : 524288 KB MODULE Temperature: 33.5 Celsius
NVM : 128 KB
DVI/HDMI Status
Host Release Version Can’t display this information now
Firmware Version(MP) : 3.00.08.11(30183) Software Version
Wireless ready Status
Micom Version : V3.02.0
Wireless Host Ver:0.00.0
Compile Date & Time : 20101228 & 08:45:52
Wireless B/B Ver:0.00.0
Compile User : tu.ryu Channel Frequency RF Region Config : Not Configured
FAT Status (Main) Media Box Type : Not Configured
RF Frequency (Value):Auto (N.A.)
Center Frequency : 663.00 MHz
Uplink RF Power gain (Value):Auto (Min 0)
PCR lock : Locked Program Clock Reference (Locked or No) Downlink RF Power gain (Value):Auto:Auto (Min 0)
Modulation mode : QAM 256 Channel Type (8VSB, QAM 64, Link
256)Mode : Unicast
Carrier lock status : Locked Channel (Locked or No) RX MAC Address : ff:ff:ff:ff:ff:ff
TX MAC Address 8VSB (Above 20 is good)
: ff:ff:ff:ff:ff:ff
SNR : 37 dB Channel Signal to Noise Ratio QAM 64 (Above 24 is good)
Signal level : 100% Channel Signal Level (Above 80% good) QAM 256 (Above 30 is good)

Half Page CH Move Page Exit

25 March 2011 50PZ950 Plasma

Accessing the Service Menu

To access the Service Menu.

1)) You must have either Service Remote.
p/n 105-201M or p/n MKJ39170828
2) Press “In-Start”
3) A Password screen appears.
4)) Enter the Password.

Note: A Password is required to enter the

Service
Se ce Menu.
e u Enter;
te ; 0000

Note: If 0000 does not work use 0413.

MKJ39170828
105-201M

26 March 2011 50PZ950 Plasma

50PZ950 Service Menu First Page
Bring up the Service Menu using the Service Remote
And pressing “In-Start” enter password 0413. Country
Group

IN SART Adjust Check

Model Name: 50PZ950-UA SW Version 1. Adjust Check 1. Country Group (Press OK to Save)
Serial Number: 011PTED8N316 2. ADC Data Country Group Code 02
S/W Version: : 03.00.08.11 3. Power Off Status Country Group US
MICOM Version : 3.02.0 4. System 1 Country US
BOOT Version : 1.02.51 5. System 2 2. Tool Option
IR LED Version : 0.05 (0x00) 6. Model Number D/L Tool Option 1 32777
EDID (RGB/HDMI) : 0.02/0.00 7. Test Option Tool Option 2 65
Chip Type : BCM 35230 8. External ADC Tool Option 3 7519
Wireless Host Ver. : 0.00.0 9. Pattern Selection Tool Option 4 7560
Wireless B/B/ Ver. : 0.00.0 10. Panel Control Tool Option 5 14925
Vi-Fi Version :1.0 Video Processor 11. Spread Spectrum Tool Option 6 33625
Vi-Fi Channel : 0 Chip Type 12. Sync Level 3. Adjust White Balance: OK
Wi-Fi MAC : 00:00:00:00:00:00 13. Wireless Ready 4. Adjust ADC: OK
MAC Address : E8:5B:5B:24:75:2C 14. Stable Count 480i Component OK
Widevine : LGTV10L000010062 15. ODC Test 1080p Component OK
ESN Num. : LGE-LX6500XXXX000A0C9037 16. Power Error History RGB OK
Module Rom Ver: 50R3_3PV1B1 17. SDP Server Selection 5. EDID(AC3): OK
Formatter Ver. : 0.80 18. Network Error History RGB OK (0x47)
RF Receiver Version : VA740 Electronic HDMI1 OK (0x7f,0xCF)
Debug Status : RELEASE Serial No. HDMI2 Priority Audio
Mode
OK (0x7f,0xBF)
Control Board HDMI3 OK (0x7f,0xAF)
UTT : 12 Unit Total Time Software Version HDMI4 OK (0x7f,0x9F)
APP History Ver.:30183
PQL DB:LGE_PF_LGT10_xxNx50

27 March 2011 50PZ950 Plasma

50PZ950 Model Number Download Screen
When the Main Board is replaced, the Model Number and Bring up the Service Menu using the Service Remote.
Serial Number must be corrected. Follow these instructions Scroll down to item 6. Model Number D/L to highlight.
Press “ENTER” or “Cursor Right”.

IN SART
Model Number D/L
Model Name: 50PZ950-UA 1. Adjust Check
Serial Number: 011PTED8N316 2. ADC Data
S/W Version: : 03.00.08.11 0. Model Name 50PZ950-UA
3. Power Off Status
MICOM Version : 3.02.0 1. Serial Num. 011PTED8N316
4. System 1
BOOT Version : 1.02.51
5. System 2
IR LED Version : 0.05 (0x00)
6. Model Number D/L Press OK to Save
EDID (RGB/HDMI) : 0.02/0.00
Select Item 6 7. Test Option
Chip Type : BCM 35230
Wireless Host Ver. : 0.00.0 8. External ADC
Wireless B/B/ Ver. : 0.00.0 9. Pattern Select
Vi-Fi Version :1.0 10. Panel Control
To Change the Model Number
Vi-Fi Channel :0 11. Spread Spectrum 1) Use the cursor right or left to select the area
Wi-Fi MAC : 00:00:00:00:00:00 12. Sync Level to change.
MAC Address : E8:5B:5B:24:75:2C 13. Wireless Ready 2) Use the cursor up or down to change.
Widevine : LGTV10L000010062 14. Stable Count 3) Cursor right until there is no text cursor blinking.
ESN Num. : LGE-LX6500XXXX000A0C9037 15. ODC Test 4) Cursor down to highlight “Serial Number”
Module Rom Ver: 50R3_3PV1B1 and change.
16. Power Error History
Formatter Ver. : 0.80 5) Press “ENTER” to Save
RF Receiver Version : VA740
Debug Status : RELEASE

UTT : 12
APP History Ver.:30183
PQL DB:LGE_PF_LGT10_xxNx50

28 March 2011 50PZ950 Plasma

50PZ950 Service Menu: Panel Control Shows Control Board Information
At the bottom right you can see the Panel Model Number, Control board Software
Version and the Panel Temperature
IN START Panel Control
Model Name: 50PZ950-UA 1. Adjust Check 1. AV/PC AV
Serial Number: 011PTED8N316 2. ADC Data 2. ISM Auto
S/W Version: : 03.00.08.11 3. Power Off Status 3. Gamma 0
MICOM Version : 3.02.0 4. System 1 4. Power Save Mode 0
BOOT Version : 1.02.51 5. System 2 5. APS Contrast 98
IR LED Version : 0.05 (0x00) 6. Model Number D/L 6. OrbitPixel 2
EDID (RGB/HDMI) : 0.02/0.00 7. Test Option 7. OrbitStep 2 step
Chip Type : BCM 35230 8. External ADC 8. OrbitTime 120 sec.
Wireless Host Ver. : 0.00.0 9. Pattern Selection 9. MRE(FMC) On
Wireless B/B/ Ver. : 0.00.0 10. Panel Control 10. DPS2 0
Vi-Fi Version :1.0 11. Spread Spectrum 11. GRP Off
Vi-Fi Channel :0 12. Sync Level 12. Module OSD 0
Wi-Fi MAC : 00:00:00:00:00:00 13. Wireless Ready 13. Module XDP On
MAC Address : E8:5B:5B:24:75:2C 14. Stable Count 13. Formatter XDP On
Widevine : LGTV10L000010062 15. ODC Test 14. RF Emitter Control On
ESN Num. : LGE-LX6500XXXX000A0C9037 16. Power Error History 15. Formatter Download
Module Rom Ver: 50R3_3PV1B1 17.SDP ServerNo Function
Selection 16. Reset Use Time
Formatter Ver. : 0.80 18.Network Error
Panel History
Model No. Module Name: 50R3
RF Receiver Version : VA740 Ctl. Board ROM Software Version Rom Ver. 50R3_3PV1B1
Debug Status : RELEASE Panel Temperature Temperature: 25.00 Celsius
Software Build Version Build Ver. V30183
Unit’s Total Time
UTT : 12
APP History Ver.:30183
PQL DB:LGE_PF_LGT10_xxNx50

29 March 2011 50PZ950 Plasma

50PZ950 UTT Reset (IN START) Screen

IN SART SYSTEM 1
Model Name: 50PZ950-UA 1. Adjust Check 0. Baudrate 115200
Serial Number: 011PTED8N316 2. ADC Data 1. 2 Hours Off (On Timer) On
S/W Version: : 03.00.08.11 3. Power Off Status 2. 2 Hours Off (Screen Mute) Off
MICOM Version : 3.02.0 4. System 1 3. 15Min Force Off On
BOOT Version : 1.02.51 5. System 2 4. Audio EQ On
IR LED Version : 0.05 (0x00) 6. Model Number D/L 5. Dynamic EQ On
EDID (RGB/HDMI) : 0.02/0.00 7. Test Option 6. A2 Threshold 11
Chip Type : BCM 35230 8. External ADC 7. HDMI Sound(Port1) HDMI Port1
Wireless Host Ver. : 0.00.0 9. Pattern Selection 8. Lip Sync Adjust(DTV) 0
Wireless B/B/ Ver. : 0.00.0 10. Panel Control 9. Dimming On
Vi-Fi Version :1.0 11. Spread Spectrum 10. Tuner Option Enhanced Ghost
Vi-Fi Channel :0 12. Sync Level 11. Atten RF Signal Off
Wi-Fi MAC : 00:00:00:00:00:00 13. Wireless Ready 12. UTT Reset Reset
MAC Address : E8:5B:5B:24:75:2C 14. Stable Count 13. Channel Mute Changes On
Widevine : LGTV10L000010062 15. ODC Test 14. Debug Status to Doing RELEASE
ESN Num. : LGE-LX6500XXXX000A0C9037 16. Power Error History 15. NVRAM Type EEPROM
Module Rom Ver: 50R3_3PV1B1 17. SDP Server Selection 16. HDEV Off
Formatter Ver. : 0.80 18. Network Error History 17. Blue back On
RF Receiver Version : VA740 18. China Cable SO On
Debug Status : RELEASE 19. Booster On (VHF) 0
Unit Total Time 20. Booster Off (VHF) 0
UTT : 12 21. Booster On (UHF) 0
APP History Ver.:30183 22. Booster Off (UHF) 0
PQL DB:LGE_PF_LGT10_xxNx50
Scroll to Scroll to After Reset (Doing) has
Note: After UTT is reset, the UTT time on the left will (System 1) (UTT Reset) completed, Reset returns.
not reset to “0” until the Service Menu is exited. then Press (Select) After Exit the UTT Timer is
Right Cursor Reset changes to Doing “0”
then back to Reset

30 March 2011 50PZ950 Plasma

Service Menu: Downloading EDID Data Pg 1 of 2

1) Press “ADJ” key. 2) Select menu,

Either “PCM EDID D/L” or AC3 EDID D/L

31 March 2011 50PZ950 Plasma

Service Menu: Downloading EDID Data Pg 2 of 2
3) Highlight “Start” 4) When Writing appears 5) Downloading Complete
then Press “Select”
Select key.
key Downloading in progress
When PCM EDID D/L was selected

When AC3 EDID D/L was selected

Note: When PCM is downloaded, AC3 will be N/G and when AC3 is downloaded PCM will be N/G.
Thi means that
This th t when
h PCM iis OK
OK, PCM audio
di is
i priority
i it and
d when
h AC3 isi OK,
OK AC3 audio
di isi
priority.

32 March 2011 50PZ950 Plasma